Daily cleaning, installation of cabin HEPA filters on flights from Quebec to New York
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|January||Best time to beat the crowds (4% less expensive on average)|
|December||Most popular time to fly (9% more expensive on average)|
Average price round-trip
|C$ 427||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 206||or less|
Good deal one-way
|C$ 139||or less|
Air Canada, American Airlines and United Airlines have all waived their change and cancellation fees on flights from Quebec to New York. Confirm policies on booking site.
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Scores according to KAYAK customer reviews
Pros: "Excellent crews."
Cons: "bathroom space and selection of shows."
Cons: "Inconsistent entertainment system"
Cons: "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
Cons: "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."
Pros: "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
Pros: "It was our first international flight and everything was fine."
Pros: "Sat on the runway for 40 mins with no explanation"
Cons: "Delayed flight"
Pros: "flight crew service and timeliness of the flight, email update on flight status"
Cons: "baggage claim was very slow took about 45mins to receive bags after arrival to JFK"
Cons: "High chance of getting delay, this is mostly because of the nature of Korean air."
Pros: "The comfortable aircraft and its services"
Cons: "Delayed flight"
Pros: "Excellent movie selection."
Cons: "Food made my wife sick. Probably a bad shrimp. Passenger next to me thought I was a pillow."
Pros: "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
Cons: "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"
Cons: "Crew members are fed up with arrogance. I had to beg them to get a cup of water."
Cons: "The seat is small"
Pros: "The plane was clean and the staff was great."
Pros: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
Cons: "I wish they had a few more updated movies and kids movies other than that no complaints"
Pros: "Excellent Service super"
Pros: "First class on Korean long haul does not disappoint!"
Cons: "Nothing not to like"
Pros: "food selection & crew courtesy"
Pros: "Service was great"
Cons: "Cleanliness - not as clean as outgoing flight"
Cons: "I can't flight. What happened?"
Pros: "Much more legroom than I've ever experienced in economy class. Also the sound system for classical music was better than I've experienced before."
Cons: "The thirteen-hour flight was tiresome -- but less so than breaking up the flight into shorter flights and layovers."
Pros: "The service provided was of a high standard. See the comments mentioned above,"
Cons: "The reading light has to be a bit more directed to the person sitting in the aisle seat."
Pros: "Food. Polite crew"
Cons: "Not enough movie options"
Pros: "It was very good and I am exciting to get back with Korean air too!"
Pros: "Great service and decent food, clean new plane!"
Pros: "Timely and professional services,well polite and corteous staff"
Cons: "Meal quality in economy is really poor, much poorer compared to four years ago, when I last flew Korean Air, and poorer than Asiana, which I flew last year. Flight attendant serving our section kept knocking into aisle seat passenger, including knocking over his coffee cup and spilling coffee all over him and the passenger next to him. Flight attendant's reaction was to panic instead of handing over napkins or paper towels - was mopping up with my napkins and tissues by the time she showed up with some paper towels. I was left with the impression that flight attendants were picked more for looks than competence. Checking in at Incheon took a very long time - they should open more counters or give warning to passengers of how long it can take."
Pros: "Just about everything"
Cons: "In priority class the space was narrow when accessing the aisle from the window seat"
Pros: "see above"
Cons: "Would love more Movie and TV options, especially light of the length of the trip"
Pros: "Service was very good"
Cons: "The food was marginal and they have a very poor selection of movies ( Korean and all other movies)"
Cons: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
Pros: "the food was excellent"
Cons: "I was upset with the lack of live television/satellite channels."
Pros: "There was loads of entertainment during flight , food was great and crew was friendly."
Cons: "Boarding and long waiting time after arriving at the airport"
Pros: "Attentive service from flight staff 2 meal service each way in economy"
Pros: "Everything was good overall"
Cons: "I would like more movie and tv options"
Pros: "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
Pros: "The take off and landing. Pilots are very good."
Cons: "The restroom lacks basic tissue and paper cups."
Pros: "The crew was very respectful and nice"
Cons: "More movie selections"
Cons: "The turbulence was terribly frightening."
Pros: "Nice crew!"
Cons: "The food is terrible. The airbus seats are hard and uncomfortable! One and half hour delay!"
Pros: "Seat spacing is actually sane - so much better than US airlines"
Pros: "Courteous and attentive service. Generous with extras (e.g. wine, meals). The entertainment options (movies, TV, music) made the 13 hour flight pass quickly. I was even able to catch a few hours' of sleep thanks to the ample leg room and a seat that reclines more than 15 degrees. Finally, the fellow passengers (mostly Korean) were quiet and polite, which made the flight all the more delightful. This is definitely my goto choice for trips to Southeast Asia."
Pros: "Crew was extremely friendly, service was great, and dinner was awesome"
Cons: "Seat wasn't comfortable"
Pros: "Nothing remarkable"
Cons: "Delta was ordinary"
Pros: "Good experience"
Cons: "Better snacks"
Pros: "Amazing crew very good service ."
Cons: "Chose my seat, instead of leaving it to the airline ."
Cons: "I almost missed the flight because I didnt hear the announcement for boarding and I was sitting near another gate to charge my phone. Fortunately I heard the final call!!"
Cons: "uncomfortable seats, thin seat cushions"
Pros: "The crew was great!"
Cons: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."
Cons: "Better seats"
Cons: "No in flight entertainment"
Pros: "- flying business was great. Comfortable chairs that lay flat. - entertainment options are amazing. Worthy of any international flight."
Cons: "- staff was not very friendly. At least one of the businsss class stewards. - Food options for breakfast limited."
Pros: "Everything was excellent . The food was good The crews were friendly courteous and professional. The planes were well maintained and comfortable. Everything but one thing was excellent"
Cons: "The one thing that I didn’t like is that I have a disability and cant walk very well so I requested a wheelchair and assistance to the plane. Everywhere the service was impeccable except for Nashville I never did get the wheelchair and had to walk to the gate My back hurt me for most of the next 24 hours. In my own country I was treated the worst."
Pros: "I was surprised by the amount of snacks and drinks on such a short flight."
Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."
Pros: "Food was unexpectedly good."
Cons: "The flight was delayed for 40 minutes. We could hardly catch connecting flight"
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Cons: "The flight was delayed. It took longer than expected due to the hurricane. When we arrived, there was no gate so we had to sit on the runway forever. Then the gate checked bags took forever. I was supposed to have a 1.5 hour layover. I barely made my connection as I only had 20 minutes left until takeoff by the time we got off the plane."
Cons: "3 hours delay"
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Cons: "Everything else"
Pros: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Cons: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."
Cons: "Entertainment Poor. Not to many movie for 14 hours trip"
Pros: "Staff and equipment"
Cons: "Early to arrive but gate not ready so we lost our edge"
Pros: "They offered some snacks"
Cons: "I didn’t like the fact that they had no backup pilots for the plane. We waited 12 hours!!!!!! For a flight"
Pros: "We were early, I had free Wifi, I love Delta!"
Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Pros: "We didn’t order food"
Pros: "We didn’t order food and there was no online entertainment"
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "On flight entertainment has improved greatly. There are so many choices to keep you entertained. I forgot how long I was on the plane."
Cons: "Plane food was not good. The crew were not as friendly, almost exhausted. There was one woman who was not sensitive or compassionate to my fellow seat mate. He was an older man who needed extra assistance. From the look of her face she didn't feel like helping him... as simple as helping him pour ice into his cup. Instead I helped my fellow neighbor. She might not feel comfortable helping a senior citizen but don't be so loud or make a face of disgust."
Pros: "Layout of aircraft"
Cons: "Couldn't find USB port."
Cons: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."
Pros: "There is nothing I like the most. Everything was downside from the day one immediately the purchase of the tickets."
Cons: "With the purchase of tickets there was no meal selection option available. Had to ask at the reporting time and then seat was messed up. 3 seats were three different row while I had two minor sons. Spoke to the travel agents (justfly.com) and requested meal was not properly recorded. I requested, two kids meal and a Hindu meal, when meal came it was told I had Muslim meal. How on earth did it make any sense, I am not even muslim? I did not even mention about muslim. Those dumbass at justfly.com do not have any level of professionalism. I tried to contact china southern airlines, they are always busy, after several attempts, finally somebody on the phone talking chinese shitty accents that only understood a few english. Chinese passenger crowded and with the shitty attitudes. One of the old guy drop the heavy coffee cup on my son's head and hurt real bad when he pulled his bag immediately after the land when he is not supposed to. I have a return ticket to deal with again with pain in a few days. then I will never fly with this shitty airlines. At Gongzhau, kids are hungry in transit, tried to buy food, told they only take Yuan. there was no ATM in transit. had to exchange Yuan and thats the only option there if you want to buy something. Airport wi-fi sucks, no connectivity even after logging into the shitty local advertisers websites. Finally, crew were to manage some kind of food, but did not like it at all. shitty shitty. do no fly this airlines of chinese route at all."
Pros: "Crew was friendly and helpful. We got a free dinner with wine and free breakfast. Everyone got pillows and blankets."
Pros: "The entertainment system had a wide selection of good movies to watch."
Cons: "The seat was busted and could barely recline at all."
Pros: "Service, seats, food and pilot were all good."
Cons: "There ought to be a better way to go from an international flight to a connecting domestic flight. Security and Customs should be combined to expedite the process for passengers and crew members. I'm not suggesting not going through security, buy why couldn't we do it at the same place as customs? Too often Delta flights are delayed and I don't understand why Delta wouldn't do everything it could to expedite every part of the process for its crew and passengers. I went through TSA pre-check with Delta crew members. My connecting flight was delayed. We were waiting on the pilot..."
Pros: "Great gate crew. Cabin crew was nice, but busy. On time arrival."
Pros: "Nothing in particular was that great. Just very low average"
Cons: "Old smelly plane. Bad entertainment options."
Cons: "small aisles and space in the seats. me and my wife were seated"
Pros: "I didn't like anything because the fly leat 3 hours"
Pros: "Direct flight to JFK using Delta. Was not aware that I was NOT flying on West Jet therefore encountered problems searching for a way to check in online. Ground crew airport check in at the Delta counter and at the Boarding gate was helpful and efficient. However request for Special Assistance in Toronto was poorly handled. We did not accept the conditions offered to us as one wheel chair operator had to push 3 passengers and I had to wait for him to return to me after two people were brought to their gates. My Husband had to wheel me in to my gate."
Cons: "Being scammed by the Chinese, China Southern"
Pros: "The prompt transfer"
Cons: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"
Cons: "Missed flight with a few minutes and was not allowed to catch the next available. List the entire ticket!"
Pros: "Gate agent was kind enough to give me a seat upgrade since I wasn't assigned one."
Cons: "That I wasn't able to get a seat until I arrived at the gate"
Pros: "The aircraft (operating the route due to the COVID-19 shortage in traffic between the two cities) was extremely nice and quite/comfortable. The service was better than expected, as I didn't expect food to be served on dishes like it was during the pandemic. But it was amazing!"
Cons: "The crew didn't have their masks on sometimes when coming back into the cabin as they simply forgot (the new norm is hard to get used to) so maybe the airline can stress the mandatory use of face masks at ALL times. Furthermore, for my comfort of the flight (with COVID) the FA's should use gloves"
Pros: "Comfortable and Clean"
Pros: "Seat super comfortable!"
Cons: "Food service could've been better"
Pros: "The crew was excellent"
Pros: "Plenty of room in economy plus."
Cons: "The ambient temperature was a bit too warm."
Pros: "The crew were nice and the service very good. The layover was short."
Cons: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Pros: "Very friendly, helpful and communicative crew."
Cons: "Only complaint: the touch screen on the seat back was oddly unresponsive and this made it a bit difficult to interface with the various in-flight entertainment options; the streaming music in particular."
Cons: "Impossible to do beter."
Pros: "Smooth flight"
Cons: "Stop overcharge people for 1 luggage :( very disappointed"
Cons: "WiFi didn’t work most of flight and when it did required payment."
Cons: "There was hardly any communication about the delay."
Cons: "I didn’t like selection on movies"
Pros: "Tout était impeccable."
Pros: "Good staff and food."
Cons: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."
Cons: "It didn't happen"
Pros: "Service, food, and entertainment was great!"
Pros: "Short and comfortable flight"
Pros: "We reached our destination eventually..."
Cons: "First the flight was delayed 45 minutes. After 45 minutes we got boarded and sat on the plane another 45 minutes due to the little cart pushing the plane not being available. After 45 minutes the crew had reached its hours and couldn't complete the flight with no replacement crew in sight. Plane was debarked new flight was rescheduled 4 hours later. Had to go through security a second time after ticket was reissued. This flight was also delayed 45 minutes. Getting to Copenhagen spent an extra 1 and a half in the airport dealing with lost baggage because it seems the 8 hours extra I spent in Frankfurt wasn't enough for them to transfer my bags."
Pros: "Usual good service for economy class on this airline"
Pros: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Cons: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."
Cons: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"
Pros: "Flight was on time."
Cons: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Pros: "Premium economy gives you extra confort, more space to sleep better."
Cons: "The flight was delayed 40 minutes."
Pros: "wasn't Lufthansa it was actually Singapore airlines they changed my flight and it was very good"
Cons: "It was very good"
Pros: "Comfortable for a short flight. On time."
Cons: "Had to go through security and passport control a second time made the 1 hour connection stressful"
Cons: "Flight delayed by about an hour"
Pros: "The crew were amazing!"
Cons: "I had to pay extra for "out of sequence" booking as I wasn't able to catch the flight out of Manchester to Athens. so i booked a different flight the next day to a different airline. Lufthansa canceled my booking as I didn't take my outbound flight, when they found the booking, they asked me to pay extra. Such a waste of money! Although, the crew on the plane were really good!"
Pros: "The short flight from Naples to Munich on Lufthansa was comfortable and the seats were roomier with more leg room than on other airlines I've been on recently."
Cons: "Why I had to fly from Naples to Munich and then down to Zurich to take an Edelweiss flight (Swiss Air, horrible), is beyond me. Poor routing, plus, the Edelweiss flight took 10 hours to Tampa. My family flew from Naples to Paris and from Paris to St. Louis, Mo. in SIX hours. The four extra hours were excruciatingly long in cramped seats."
Pros: "Great planes."
Cons: "Flight attendants didn't want to help me find space for my bag. There were many small pockets so I asked them to help arrange so we could fit my bags. Without even looking they said there's no room. 'I can't do that' is what I was told. So who can?? (Maybe she was a transfer from united)"
Pros: "Quick flight Crew efficient"
Cons: "Slight delay Food was an energy bar type candy No entertainment Seats slightly uncomfortable"
Cons: "Food was salty, couldn't eat it. No replacement available Luggage disembarkment took forever"
Cons: "I would have liked more snacks passed in between meals. Our flight was delayed byv3 hours and we were starving by the latter end of the flight."
Pros: "Good entertainment system for flight. Fairly good food served on transatlantic flights."
Pros: "Lots of great choices in movies and music; good food; great service"
Pros: "Friendly service, clean plane, good food for economy class, and entertainment was good. Seats were not bad for economy."
Cons: "For some reason this A340 does not have air vents in the passenger service unit. This is a first for me, as every other plane I've ever been on has air vents that the passenger can position to direct cool air. This airplane lacks these! For some reason our area of the plane in row 35 was so hot. It must have been 80F and air was not moving. It seems like other areas of the plane may have been cooler."
Pros: "We had a four hour delay and were promptly put in a hotel; Sheraton beds are very comfortable, I wish I had more than three hours to sleep."
Cons: "I never heard major announcements regarding the delay or the meal voucher (maybe not loud enough?). If they said it only once, they should've repeated it. It sounds stupid, but I waited for an hour at boarding before I realized the lineup is for meal vouchers and not the flight. Nobody approached or announced anything, I had to go and ask about changes and details."
Pros: "I was very pleased by this flight, all good or excellent."
Cons: "I have nothing negative to say."
Pros: "Entertainment options were incredible; great legroom in our seats."
Pros: "Promptness, profesional and nice service. Everything overall."
Pros: "direct flight"
Cons: "only one type of food offered. presented in a rude way."
Pros: "Friendly service"
Cons: "Crowded and salmon sandwhich was most unplesent, to all 3 in my familly"
Pros: "The food was very good, as well as the crew"
Cons: "The assistant to the handicap people is very poor l missed my flight from Frankfurt to Cairo because of the poor assistance it took them for ever to transfer me to my connection although I letting them know the timing of my flight"
Pros: "quiet on-time flight"
Cons: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Cons: "The connections for audio wasn'y working, false contact..."
Cons: "The delay and the lack of movies. Seats are very small. I was sitting near a larger passenger and it was very tight. We had over two hours delay for mechanical problems with the plane."
Cons: "The food was really disappointing... First time flying on lufthansa. Heard a lot of good things about it. Flight was ok overll but rather disappointing compared to what i heard"
Cons: "Entertainment system did not work part of the flight"
Cons: "My booking was from SFO to TUN, but United only allowed me to book my bags to Frankfurt. I have never encountered this situation in my life where a carrier would only send checked bags to the layover destination instead of the final destination for which I paid! Needless to say I had to go through immigration and collect my bags in Frankfurt. The only reason I made my connection was because the next flight was delayed. Absolutely horrible service and response from both United and Lufthansa when I tried to explain the situation in San Francisco. As far as the actual flight, it was ok aside from the fact that United is too cheap to install entertainment systems so you have to bring your own laptop or watch the big screen where there's only 1 predesignated movie showing like they had back in the 90's. United stinks."
Cons: "The flights were cancelled after everyone was already waiting for a long time for their delayed flights. Then the rebooking process took way too long after the staff at the airport said it would take 20 minutes. The website is extremely confusing about which flight you are rebooked, confirmed or on standby. After waiting at the airport for five hours, I still ended up having to spend the night in Toronto. I flew back the next day after my flight was rebooked four times... I filed a claim for hotel reimbursement, but no responses after three days...."
Pros: "Ease of boarding. Carry on luggage is handled by crew staff - makes boarding much easier as passengers aren't struggling to find space for the carry on bags. The bags are ready for pickup upon exiting the aircraft. Would highly recommend Porter and would use again."
Cons: "Flight was approx. 10 minutes late, but the time was made up during the flight."
Cons: "Online check in was useless and no one could assist. Deal staff very helpful when that was used as an alternative"
Pros: "The service both on board and in the airport was wonderful. This helped make my trip that much more enjoyable, and can't imagine picking another airline to Canada - I will always pick Porter Airlines!"
Pros: "Flexibility Experience on board number one!"
Cons: "The flight was impacted by a 5 hour rolling delay. That meant it was not possible to take the connecting flight. So options were to stay in Toronto or return to Montreal airport 2 days later to get on the same flight. They have no arrangements with other airlines to get you on their plane at the same fare. You may save money on this airline, but, you better have schedule flexibility. We had a similar issue on the flight to Montreal. Will never fly them again!"
Pros: "Snacks were tasty, especially the chips"
Cons: "Flight was ridiculously delayed"
Cons: "the flight was delayed many times with no real explanation. i tried calling customer service to get on an earlier flight, wait time was 75 minutes, and i found out that the earlier flights had been over sold so there were no openings... and they cancelled other flights later in the day which is why the earlier flights were overbooked. Also, the flight attendants seem to be militant about everything during take off and landing (this is not a good thing). If a customer wants to land with headphones in, i do not see a problem. this seems to be a change from every other porter flight ive been on."
Pros: "Cancelled with no explanation and a very last minute email notification. No compensation provided or lodging. They just booked me on a flight two days later! Unbelievable. I will avoid flying with them ever again."
Cons: "Cancelled with no explanation and a very last minute email notification. No compensation provided or lodging. They just booked me on a flight two days later! Unbelievable. I will avoid flying with them ever again."
Pros: "Johnathan at the gate was very informative and gave us information. But it was very obvious how unorganized the company is run."
Cons: "We were delayed going from Newark to Montreal (both legs), as well as Montreal to Newark. The reason given for the delays was "there is an international pilot shortage" by a Porter gate women, meaning that Porter books more flights then it has hired Pilots. Probbaly one of the most unorganized and unprofessional business models in the industry. The lounge does not even have food for purchase, the refrigerator shelves are empty and no where to go get food. Has been an awful experience."
Pros: "Our flight attendant was same one from earlier flight so at least she knew what was going on. Things were handled very strangely on the ground after landing from Ottawa though with little info being provided to those waiting to board."
Cons: "No info given to those waiting to board on what was happening, just "we will be boarding shortly". Due to two hour delay getting in from Ottawa and no information on when my Toronto flight would be leaving, I didn't get an opportunity to see if there was any actual food on this trip"
Cons: "Flight was delayed for six hours causing many customers to miss connecting flights, customers were rudely handled. Porter staff were extremely unhelpful. Customers were verbally attacked when asking for help and several walked away in tears."
Pros: "Toronto City airport is a convenient place to connect and Porter makes the experience nicer with a very good waiting area/lounge. Porter flies small planes but the seating is far more spacious than on the major carriers. I actually had legroom to spare whereas my knees are usually crushed on other airlines."
Pros: "This airline have a really bad customer service and they are the worst I ever encountered"
Pros: "The seats were comfortable. The check in process was good, attendant there was friendly and helpful."
Cons: "It was hard to hear the employee shouting out which rows were able to board. We couldn't get close enough to hear and they didn't have a microphone or loud speaker. The flight attendant who was working our flight was very abrasive and rude. We were asking if there was any additional bag storage and she said she didn't have time to help us."
Pros: "Waiting for your plane, the actually gate in which you waited was nice."
Cons: "I did not like how there kiosk worked because I didn't have access to a 6 digit confirmation number or they didn't give me an email todo online check in early."
Pros: "Porter was very prompt on their loading and take off. Complementary wine and beer in delight was a bonus. Complementary beverages and he mix was a nice surprise during my layover as well. Their waiting area was large, adequate in seating and comfortable."
Cons: "The bathroom stalls at the waiting luge were small. You can barely fit your luggage in there with you."
Pros: "There was a delay on my first flight with a very short layover and everyone I talked to helped ease my worry that I'd miss my flight. They ended up prioritizing us through security and holding our connecting flight back until we got on."
Pros: "in general it was fine"
Pros: "flight delayed, connection not possible, over 1 h waiting on phone to rebook! compensation minimal"
Pros: "Small lines, great lounge with light breakfast and refreshments for all passengers, very pleasant atmosphere. Quick boarding and almost instantaneous takeoff... nice on board service, with a variety of free snacks and drinks (including alcohol...)"
Cons: "Crowded Not enough time for preferential boarding Only I person at the gate resulting long line Not enough phone charging station Cleanliness disappeared So did the smiles and politeness"
Cons: "Customer service was very poor I will never be flying .Porter Airlines again My flight was cancel I sat at the airport for 8 hours before I could get on a flight. Mind you this was after being rebooked for the next day with no notification. The security agents are the one who inform me of the cancellation. NOT PORTER ."
Pros: "-quick connection and lounge -having real glass to drink out of on the flight is a real treat"
Pros: "Free snack"
Cons: "Porter flight was delayed due to wind at arrival airport but I was charged $135 for the late connecting flight?"
Cons: "Crew member was argumentative and not helpful"
Cons: "Stairs in and out of plane"
Pros: "Free to switch to earlier same day flight flying Toronto to Newark. Lounge in Toronto with free snacks, soda, and coffee. Free snack, drinks, and free alcohol in flight."
Cons: "Baggage policy unclear: carry on bags must be under 9 kg, supposed to be tagged as "approved" before boarding but process unclear at least at Toronto."
Cons: "They delayed my flight many times and finally I gave up."
Pros: "I like that they have their own section for Porter travelers only with complimentary snacks and drinks :) very cool!"
Cons: "I wish the plane had a bit more space and a TV, however I am perfectly fine with the way it is."
Cons: "3 different delays. Sat on runway for over 3 hours in Toronto and then Newark. The one bathroom on the plane was full and started to overflow so we were sitting on runway for an hour and a half with no bathroom and could not get off."
Pros: "Friendliest and most accommodating airline I have ever been on! Other airlines should follow them."
Pros: "We needed to change our flight plans at the airport. Never has it been so easy. Would recommend Porter to anyone."
Pros: "They didn't know when the flight will take off and when I went to ask she ask me to set down until she find out after an hour delay I had to pay double for the service care for this hour because I wasn't able to notify them of the delay"
Cons: "They double booked our seats. Another woman was asked to leave on an over sold flight. The flight attendants (not all) were rude and curt. While I understand that they have had long days but their job is customer service. We were talked down to multiple times."
Cons: "Flight was delayed and an earlier one with plenty of room the crew refused to book us on."
Cons: "Are flight was delayed 1 hr. Due to a issue at Newark, this would of been ok, except the gate manager announced it was due to low cloud ceiling and visiability. I'd think you would understand any one look to see the status of flights in Newark on their phone and see visibility was a few broken and visibility 10. So lying only puts distrust in paasangeners!"
Pros: "Kind and professional! They took care of me before I even realized I needed tending too! They also have a great complimentary earlier flight policy if you decide you need to jump on a earlier plane - which I did. Highly recommend"
Cons: "Nothing bad to say! Great experience"
Cons: "There were some weird smells"
Pros: "Customer service with flight attendants"
Cons: "Long lines"
Pros: "Friendly service"
Cons: "Couldn't change to an earlier flight without a charge"
Cons: "Air hostess were mean even with a empty plane. It was dirty and no one cleaned it."
Pros: "Glass !"
Pros: "Best service"
Pros: "The plane got me to where I needed to go. The crew was nice. Complimentary snacks/coffee in the waiting area is cool."
Cons: "I knew I was running late for boarding so I had to reschedule tickets to a later flight. I was very upset over having to pay a $350 change fee so I could board a plane an hour later that was less than half full. If Porter had any decent customer service, they would've been happy to put me on another plane like any other airline with no fee."
Pros: "See above."
Cons: "See above."
Pros: "Lounge and snacks at Toronto were great. Staff were excellent. Flight was enjoyable."
Cons: "Delays mainly. Flight from Toronto to Montreal was almost jeopardized due to lateness of first leg (Newark to Toronto). Understandably there was heavy rain that day. Return journey, (Montreal to Newark via Toronto) the connecting flight was delayed by an hour. In general, on-flight food could be more substantial, considering the time between Newark and Montreal."
Cons: "It was an hour late taking off"
Pros: "Like the complimentary lounge and good plane snacks. The crew was helpful and we were on time."
Cons: "The connection process was confusing. We were already at the gate we needed to be at but they made us go to a gate agent who simply walked us back to where we were originally standing."
Pros: "Very rude behavior of the staff at the desk. Flight was 7 hours delayed and then canceled. And the staff were not able to give us updates. They were being rude."
Cons: "Ground staff should need more training how to treat passengers. They should show little respect towards their passengers."
Cons: "Flight got cancelled. Still not to Vancouver. Wasted a whole day traveling, about 19 hours due to delay, canceling and try to get rebooked. West Jet does not run on time."
Pros: "A flight is a flight, nothing to write home about - a mode of transportation."
Cons: "Weather and deviated disarrangements tainted our vacation."
Cons: "I was delayed a few houts.they could let me fly earlier."
Cons: "Access to the internet and in film movies on my ipad was not functioning! Made for a longer flight not being able to watch movies."
Pros: "I slept throughout the flight"
Pros: "I liked the price for my flight however I booked using my AirMiles."
Cons: "I have travel with WestJet many times is the past and had nothing but good to say. This was my first time using WestJet Encore and was totally shocked and disappointed. The flight crew i found to be very rude with and had an attitude. The biggest shock was the greetings and all announcements were in English accept the safety rules where the pre-recorded tape was played. If asked about the return flight from Halifax to Montreal, one word to describe it "disaster". I was totally turned off with WestJet. I will for sure continue using Porter as I was always pleased with there service. As they say "you get what you pay for"."
Pros: "No entertainment (short flight)"
Cons: "Check in was quick and efficient"
Pros: "It was smooth right from booking online uptil reaching destination"
Cons: "As it was an early morning flight I would suggest a better snack something like sandwich keeping in mind if giving option for veggie"
Pros: "Everything was good"
Cons: "Should consider giving front seat to senior Snacks could have been better keeping in mind the flight time"
Pros: "My first experience with West jet very enjoyable i would recommend!"
Pros: "We were late getting to YUL because of traffic, and a West Jet employee went above and beyond to make sure we made it on our flight even though we missed the cut-off time."
Cons: "No entertainment on the return flights Yeg/Yul !! Makes for a long flight."
Cons: "Flight was cancelled then rescheduled on a flight that was over an hour delayed. We almost lost our connection to Hong Kong as a result. Made for a very stressful journey with 77 year old parent and 8 years old child long waiting/ tiring time and running to gate our flight."
Pros: "Free wine and beer."
Cons: "Our flight for Toronto on Sept. 5 , # WS589 was delayed of about 1 and half hour; so, me and about 20 other passengers missed our connection in Toronto. The crew said that Pearson airport was on a shut down due to severe thunderstorms. But the weather was nice and sunny when we arrived Toronto; in fact my connecting flight ( Hainan airlines HU 7995 had left 20 min. earlier- on time- for Bejing. The crew in Westjet plane told me that all airlines were delayed in Toronto airport due to bad weather , and so that I would not miss my connecting flight."
Pros: "Great service, on time, comfortable seats."
Cons: "Could improve the snacks quality."
Cons: "Everyrhing was great"
Pros: "Leg room"
Cons: "Unprofessional staff. Made a mistake during boarding that caused 2 hour delay"
Cons: "Trip from Toronto to NYC should not be so long. Between boarding getting delayed to finding a gate in NY laguardia, it was just extremely exhausting."
Pros: "Friendly staff"
Cons: "All flights boarded late, they ran out of food for purchase on long flights and the seats are uncomfortable."
Pros: "Crew was great."
Cons: "Crazy delays into La Guardia from Toronto, worst flight experience of my life!!!"
Cons: "I had to get searched by crew twice even with the delayed flight it was random even going through all the proper procedures of checking in with my carry on luggage and etc. It was not organized and I got the run around and I just felt like not a valued customer. When boarding the flight I got passed over with beverage and snack. My neighbors next to me looked at me with concern and I just ignored it and didn't want to ask because I was already bothered by my whole experience coming back to New York."
Pros: "Montreal to Toronto the crew and staff was great and in a good mood and very pleasant"
Cons: "Connecting flight was cancelled."
Pros: "Didn't like anything. Specially the fact that I left home at 3am and I'm still not in LA"
Cons: "THE DELAYS! 36 HOURS ON THE ROAD AND STILL GOING! NEVER AGAIN!!!!"
Pros: "As always with Westjet the crew was great, I got upgraded to Plus seating which was a nice surprise."
Cons: "I did experience a technical glitch which didn't let me check in online or with the kiosk due to the system thinking I still owed a flight-change fee from months before. But the woman at the check-in desk fixed things up and upgraded my seat."
Pros: "all the service was very good to us"
Cons: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"
Pros: "The free drinks and snack"
Cons: "The check in kiosks couldn't read passports well so we had to go check in at counter and the two agents were not adequate because our wait was well over 1/2 hour."
Pros: "Very positive and smooth experience. Love the app and free wine!!!"
Cons: "None that I can think of. I recommend this airline to anyone."
Pros: "Comfortable seating and a plug for my phone"
Cons: "We were delayed ... was supposed to take off at 7:30 didn't take off until 9 .. I've sat on this plane longer than I was in the air"
Pros: "Friendly crew, efficient"
Cons: "Delayed boarding."
Pros: "In-flight service. Complimentary wine & beer. Flight attendants very friendly."
Pros: "The service was nice"
Pros: "They were very accommodating. I used the call back feature a few times. All agents were courteous and made it easy to complete transactions. Our family was travelling for my grandmother's funeral we called several times over the course of a few days to book for various family members."
Cons: "There was no communication/correspondence when the flight was delayed. They took contact numbers plus there was an email provided, yet nothing."
Pros: "Made it to toronto in time to catch my next flight"
Cons: "Flight was canceled Next flight was delayed 30 mins"
Pros: "It was a little tight seated in plus row but i should not complain because you don't get to sit beside anyone. Would like that they served tea since I was dying with a bad cold. Staff were professional and the head flight attendant took charge of the plane very professionally. I'll fly again with west jet because air Canada crew can be miserable."
Cons: "TWO gate changes and several delays later, we finally got to Toronto."
Pros: "The assistance of the WestJet agent"
Cons: "I was held by the American immigration for over 30 minnqnwnnni missed the flight"
Cons: "Flight delayed by 30 minutes"
Pros: "Much friendlier than their Canadian competitors. Efficient boarding. Caring crew: One flight attendant gave a passenger part of his own breakfast when she wasn't able to eat her nut-containing snack because a nut allergic passenger was on board. Like the power stations at each seat with USB and AC connections."
Cons: "The coffee was very weak. More like brown water than coffee. Food choices were very limited. The entertainment system, available by App on my ipad, worked, but intermittently."
Pros: "Plus seating is worth the extra cost on this type of flight."
Pros: "flight was on time and our baggage arrived with us. The pilot landed in miserable weather and did a very good job."
Cons: "the seat could not be adjusted for tilt and the air nozzles were not working properly in that the air flow was very weak and the cabin was quite hot. We asked the attendant what they would do if we passed out. She let the captain know but nothing could really be done to correct the air flow."
Cons: "Did not appreciate my experience, we were 1h late on schedule plus they made us evacuate the entire aircraft to decontaminate because somebody was sick. Waited another hour and a half back in the airport,to go back in. As we were sitting back down they announced that the plane lost some amount of fuel in the process and instead of refueling the plane while decontaminating they made us wait another 30min. My first time with Westjet and probably my worst experience ever."
Cons: "There was a delay that was weather related. The entertainment system was good, but old, and had some glitches."
Pros: "i was placed on a direct flight from montreal to vancouver"
Pros: "Very friendly staff, roomy seats, arrived on time."
Cons: "Nothing really, everything was great!"
Airlines flying from Quebec to New York have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Quebec to New York
Masks required on board, masks provided on flights from Quebec to New York
Social distancing seating
Middle seats unavailable to book on flights from Quebec to New York
Testing for antibodies, testing for symptoms for flights from Quebec to New York
Waiving of change fees. Search flexible flights from Quebec to New York