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Scores according to KAYAK customer reviews
Pros: "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
Cons: "Super crowded gate -- but that's more the CDG problem than Norwegian's one."
Pros: "The crew on-board was nicer this time"
Cons: "Had wait in line for more than 1.5 hours to check in (no self-serve kiosk) and then conform to the 10kg carry-on (both backpack and suitcase) rule which didn't happen on the first flight. The staff are rude and unhelpful and the whole process of dealing with Norwegian is confusing."
Pros: "Everything was great"
Cons: "I’d honestly pay more for childless flights"
Cons: "Lufthansa in Frankfurt is a nightmare. Gates are very far apart and Lufthansa scheduled layovers are very short. We were running close to 2 km from one end of the airport to other with little kids barely making our flights. Boarding was on tarmac even for 747, once in rain once in 40C degrees."
Cons: "Improving customer service during delay but overall good"
Pros: "Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value."
Cons: "They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline."
Pros: "Service and the crewe was very kind"
Cons: "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."
Cons: "Food could be improved."
Pros: "Quick, efficient, relaxing."
Pros: "Got moved to an earlier flight which gave us more time to catch the connection in Germany."
Cons: "We did not request an earlier flight, so we had no idea to expect it when we checked in the day before departure. The flight was changed from 813 to 811. Upon arrival at airport we were sent to gate for flight 813 when printed the tickets (for 811). VERY confusing. No notice from Kayak on the change, and Kayak still showed us on the 813."
Pros: "Staff was great."
Cons: "I missed a hot moist towel to refresh my face before I got off of the plane after an 8-hour flight."
Pros: "Crew were professional and friendly"
Cons: "Small seats"
Cons: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Cons: "Our flight was 9 hours late. We were given no notice of this until we arrived at the gate. it took an hour if holding before we could reach customer service. Customer service at our arrival gate was extremely slow. Baggage claim closed before my daughter’s luggage was released and it was lost until the next day. Our connecting flight was booked incorrectly do we had to spend the night in Frankfurt. Our 13 hour flight took 29 hours. The food was awful."
Cons: "Flight was 2 hours late in departing from Frankfurt."
Pros: "The seats are comfortable and the plane was clean and well-presented."
Cons: "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."
Pros: "Bag drop in Hamburg for flight to Frankfurt and then connecting to San Francisco was the quickest I have ever experienced. I think the check in app captures all the info needed so well that when you drop your bag, my passport was checked and that was it. Done in 3 minutes. Flight is only 80 minutes and drink and snack offered."
Cons: "No issues"
Pros: "Professional, efficient, full, nice sandwich and coffee."
Cons: "You cancelled. Cost me lost lodging, missed connecting flights and a day of my trip."
Cons: "Beware. Frankfort to Paris A321 Business class is coach with an empty middle seat. Uncomfortable even for a short flight. Very disappointing following excellentvbusiness class on first leg of trip Orlando-Frankfort"
Pros: "Enough space for my legs, cabin crew okay"
Cons: "No entertainment"
Pros: "Flight staff were kind and friendly"
Cons: "I could not push my seat back and the man in front of me pushed his back leaving me very little room"
Pros: "Crew greeted every passenger with a smile on entry and exit! So nice. Delicious, large cookie for a short flight."
Cons: "Boarding was poor. Did not board back of aircraft first like Lufthansa does on other flights. Felt sardined almost because of a full flight"
Pros: "Although clearly an older plane, it was clean. Gate personnel re-assigned me to a seat in a row with no-one in it."
Cons: "The gate of departure moved twice before departure. The last change was to a completely different building. Apparently the equipment was changed and I did not learn that I would need a seat re-assignment until I scanned my boarding pass during boarding. (However, the gate agent was quick to accommodate)."
Cons: "As I checked in for the flight around 10 am on Saturday my ck in was "finished" because our pass ports were due to expire in April. We were not allowed to board our flight and the passport office is closed until Tuesday. As a result we lost $700 dollars to the hotel booked and Lufthansa may not reimburse us for the flights which were over $2000. Absolutely horrible service, no help. Negligent in informing us rapier when i chose seats for the flight. The flight was also delayed 2 and a half hours. We now have no vacation for which we paid $3000."
Pros: "Lufthansa is extremely efficient, and the staff is very helpful all while being cheerful and kind. The planes are new and clean, everything was a notch above typical economy carriers. Well done!"
Cons: "There were no Lufthansa representatives in Frankfurt airport upon my arrival. Also my connecting flight wasn't showing on electronic board. I had to get WiFi connection in order to get any info. I was very unhappy about it ."
Pros: "It was quick and smooth. Snack provided. Baggage arrived quickly."
Pros: "Everyone are friendly thank you"
Pros: "The crew was nice and professional."
Cons: "We waited over an hour for two people to board the plane. After we waited, the couple didn't make it past security; so, we had to wait another 20 minutes for the company to take their luggage off of the plane. I was late checking into my hotel, which was in the process of being canceled."
Pros: "Crew was fantastic."
Pros: "Crew was great"
Cons: "The flight was late, They kept us in the plane for 20min And bagages are delay...."
Pros: "Title says it all Short flight"
Pros: "Nothing. Never was able to get on the flight"
Pros: "Crew was very good. Pilots, definitely, were high level professionals."
Cons: "My reservation was cancelled - I found it at DME.. An email, which Lufthansa Moscow promised to send me, had never come. My carry on, while weighted 7 kg, and was, I believe of standard size was not approved. Again, there was an unnecessary on my mind, second TSA-like check at FRA. Lufthansa could just bring me by bus to the departure gates. I believe that police officers with openly carried machine guns INSIDE of TSA secured zone at FRA is too much (though I am not a law enforcement person)."
Pros: "Standard short flight."
Cons: "I have no idea why they would book this flight for a connection to Chicago. They only gave me an hour window for connecting and with the plane delayed 30 minutes I had to rush through and skip everyone in like at passport check and made it just as the were boarding my connection."
Pros: "Everything worked like an expensive Swiss watch! Employees were polite, friendly, and very helpful! I will fly with Lufthansa again and again!!!"
Cons: "The meal was served rather slowly. I think there ius a place for improvement there."
Cons: "The flight was canceled"
Pros: "- crew was nice - overall flight was smooth"
Cons: "- not too unexpectedly, food was small - bring something warm to wear, as at some point temps can be real cold... - wish the boarding process was slightly more logical and have people with seats in the back of the plane go first"
Cons: "My baggage was lost. Still no word about it."
Pros: "Comfortable seats and pleasant crew"
Cons: "It was a short flight so no food was given out."
Pros: "Unfortunately expectations on flights are so low that I am hesitant to say much. It got us there in one piece and I guess that is considered nice these days."
Cons: "I don't normally expect much of airplane food but this was a very low end food for an overseas 8 hour flight."
Pros: "Flight was 10 minutes late departing but a short flight time led to us arriving in CDG on time."
Cons: "Baggage delivery to carousel 6 at CDG took over 40 minutes with delivery coming in small batches......the flight time was shorter!"
Pros: "The wide selection of content to watch, food was good."
Cons: "45 minute flight delay due to a discrepancy with the engine."
Cons: "From the boarding to the landing this crew could not have been more rude. Flashlights in the eye when trying to sleep, rude comments, rude attitude. They are clearly not here to make our flight easier."
Cons: "The food was not goot at all."
Pros: "Decent movie selection and a lot of food for economy class."
Cons: "The some flight attendants were very rude when my son who is 18 months wanted to walk the aisles. They even told me to take my seat when they were sitting themselves to eat, but we were not being noisy or bothering them. They would rather have the child sit in the seat and scream and cry, then be happier walking around mid-flight. Not much sympathy."
Pros: "Great service and entertainment. Pretty comfortable, too."
Cons: "food was so so."
Cons: "We were delayed leaving Quebec for the aircraft weight being to heavy and Porter had oversold the flight. They had to burn fuel from the plane while on the tarmac For awhile to make the weight restrictions. The flight was nearly 90 minutes late taking off, Once in the air the flight was nice."
Cons: "Small plane. Limited space for roll ones."
Cons: "After boarding had to deplane and go on another aircraft."
Pros: "Really like the wine and chips included."
Cons: "No entertainment options, but not a big deal considering how short all their routes are."
Pros: "Friendly crew"
Cons: "All good"
Pros: "Very friendly crew, we were a bit delayed but they dealt with us as quickly and politely as possible."
Cons: "A better idea of what was happening when the plane had to be delayed-we all lined up, then they got notice that we couldn't leave yet."
Pros: "Crew was lovely."
Cons: "New no carry on bags rule was not clear at purchase. Was very frustrating."
Cons: "Flight was very delayed. We got turned around in flight and then ultimately made it. No apologies from crew or porter."
Pros: "Nothing whatsoever!"
Cons: "Received e-mail about flight being cancelled on way to airport and could not get us on another flight for 4 hours. The cancellation was incredibly last minute and caused us to be stuck waiting in the airport almost 6 hours as the flight we got rebooked on was also delayed about an hour. The incredibly rude, unsympathetic and condescending associates that we experienced did not offer any solutions or show any compassion for the situation we, and others, were being put through. I will never fly Porter again and have told everyone I meet (and in my profession, that is a lot of people) never to fly Porter airlines. I was disgusted by the whole experienced. Shame on you!"
Pros: "walker cookies"
Cons: "small plane, late"
Pros: "All ok. Pilots did a great job landing in heavy winds and low temps. Bravo"
Cons: "Left late. Are later. No big problem"
Cons: "Delayed return flight in addition to delayed departing flight. Ruined entire schedule."
Pros: "The crew was very very helpful. Excellent flight"
Pros: "Staff was curtious and helpful. Also enjoyed free snacks"
Cons: "No charge port or app to watch movies"
Cons: "There is only 1 lavatory on the plane and early in the flight they had to shut it down! Luckily there were no incidents but how can you not have a working lavatory?! What would they do if someone really had to go?"
Pros: "I slept the whole flight"
Pros: "Service was good."
Cons: "The flight was about an hour late."
Pros: "Efficacité. Confort. Service."
Pros: "Service of the staff"
Cons: "Delayed couple of times, the boarding didn't show on the tv so we were shocked and must run in a hrurry b4 the gate closws"
Pros: "One particular flight attendant was good"
Cons: "Everything else. Delayed my first flight by 2 hours. Rude crew at boarding."
Pros: "There was nothing I did not like about this flight. The crew was great, very friendly and got me to my destination as they said they would. No complaints."
Pros: "Prompt service and proximity of airport to the city. We literally walked to our hotel"
Pros: "Smaller gate lounge area with lots of private space and complimentary drinks and snack. All Porter employees that I had interaction were professional and attentive to my needs"
Cons: "No suggestion"
Pros: "Either my mistake or a computer glitch gave me a ticket for an evening flight when I was looking for a morning flight. I was able to avoid switching fees by showing up at the airport for the first flight, and I was able to be seated comfortably. The staff at the check in was very nice and helpful. There is no entertainment so I gave that a one. On the short flight that I was on there was a choice of snacks, I chose almonds, thank you very much for the almonds and beverage. Happy travels, everyone!"
Cons: "They wanted me to check my carry on which could easily have fit under the seat in front of me."
Pros: "The lounge. The shortbreads."
Cons: "The wait for departure. The arrival gate in halifax is a long walk to bags and rentall cars. 81 yr mom wirh me."
Pros: "The free drinks."
Cons: "The lack of free wifi."
Pros: "Everything . Great flight crew and even with a slight delay over all was a great flight !"
Pros: "The plane left and arrived on time. Flight attendants were friendly and professional. The flight was enjoyable."
Pros: "This airline have a really bad customer service and they are the worst I ever encountered"
Pros: "Waiting for your plane, the actually gate in which you waited was nice."
Cons: "I did not like how there kiosk worked because I didn't have access to a 6 digit confirmation number or they didn't give me an email todo online check in early."
Pros: "Complimentary water and snacks in lobby"
Cons: "Flight was delayed"
Pros: "Porter flight was fine."
Cons: "Every time we fly from YQB ( Quebec airport ) the flight is either canceled or delayed for several hours. We will try to avoid Quebec airport if possible in the future."
Pros: "Excellent cabin service"
Pros: "- Staff/crew are exceedingly pleasant, although not necessarily 100% helpful - Free beer and great snack options onboard are a nice departure (see what I did there??) from the usual in-flight experience. - When they significantly messed up my entire first day of travel, without complaint they sent me a voucher for future travel."
Cons: "- My first flight was delayed and I wasn't notified until an hour beforehand (even though the flight was delayed due to an incoming flight they knew well ahead of an hour beforehand would not be there). I could have arrived at the airport later and paid less for my parking. - I was told by a gate agent I would still make my very tight connection (spoiler alert - I did not), so I did not ask to be rebooked on a later connection immediately. - Once it became clear I would likely miss my connection due to being delayed after boarding, I asked again about it, this time of a flight attendant. I was told there were 23 daily flights a day to my connecting city (there are not) and it would be fine. We sat on the tarmac for 30 minutes after landing waiting for a gate and the last hope of making that connection was gone. - Upon arrival in Toronto it turns out my connecting flight was cancelled and everyone had to be rebooked. The very pleasant customer service rep told me not to worry! They automatically rebook everyone and I've been scheduled to leave 10 flights later - the following morning. At 12:45 p.m. their best solution was a flight at 8:30 the next morning (later canceled). When I calmly explained that was not ideal, I was immediately given the "last seat out today" on a 9:30 flight (later delayed then canceled). I'm not sure who they were saving that for, but it is unacceptable to rebook people for the next day when they have free seats. I was resigned to spending 9 hours in the terminal (literally just a room with a few snacks) because I was also on standby for every flight until then, and fortunately after checking in again 5 hours later, I was handed a ticket for the flight leaving in 15 minutes. If I had followed Porter's original plan, I have no idea when I would have made it, as I already mentioned both of those other flights were later canceled and I've already gone over how Porter rebooks passengers. - I found out after I spent $20 Canadian on a sandwich and chips via the Porter website that they are supposed to give meal vouchers in a significant delay, but I was not offered one. - On the way back, I saw myself being set up for the same rigmarole. My first flight was delayed more than a half hour, leaving me with a very tight connection. Thankfully, I arrived at the airport earlier and was able to catch an earlier flight because as it turns out, the connecting flight I would have missed due to the delay ended up being canceled. I can only imagine what the rebooking process would have been, so I am glad Porter is accommodating about switching flights. I imagine they do so to save them the rebooking later, but still, it is not something all airlines will do. - Both flights out to Montreal were incredibly hot. I tend to run cold and I was sweating. The flights home on a warmer day were fine, so I'm not sure what was going on there."
Pros: "Crew and organization"
Cons: "Smaller space but whatever"
Pros: "Even with the delay, the crew was polite, the ride was fine and the price worked for me. I will fly Porter again."
Cons: "Had a delay and changed gates. It was hard to keep up with what was going on."
Pros: "Friendly accommodating crew, always great service"
Cons: "Delays - there are always delays with porter"
Pros: "I LOVE the lounge in the Toronto airport. Free coffee is such a nice touch, and chairs are super comfy. Way comfier than anything you can sit on at my home airport, Logan (in Boston). Staff were super friendly (maybe because they were Canadian?)."
Cons: "I didn't like being herded from the airplane through various hallways in the Toronto airport. We were basically chaperoned by a Porter employee and made to wait in various areas before we were allowed to proceed to the lounge. That was weird and nobody ever explained why."
Pros: "Everything was on time ,the flight was comfortable,snacks were also good . The attendants were very friendly and couscous. I'll fly with Porter air again . Edward"
Cons: "No entertainment on board ."
Pros: "Our 1 hour flight to Toronto City was delayed by 2 hours due to weather issues in Newark, but we got to enjoy the Porter lounge (free drinks and crackers)."
Pros: "Like the complimentary lounge and good plane snacks. The crew was helpful and we were on time."
Cons: "The connection process was confusing. We were already at the gate we needed to be at but they made us go to a gate agent who simply walked us back to where we were originally standing."
Pros: "One of the hostesses from Toronto to Halifax was one of the sweetest and caring people. She was the younger of the two women (for lack of her name) and I wish I had taken her name to be able to let Porter know how nice she was! She really made the whole trip so pleasant."
Cons: "The lack of in flight entertainment/"
Pros: "Excellent service"
Cons: "No wifi or screen"
Cons: "Security could be faster. Added second screener eventually but they cut I close"
Pros: "Nothing I can think of."
Cons: "Multiple failings in customer service. To address situation airline appeared to make arrangements to suit itself first, not passengers. Made to wait nearly 10 hours before replacement flight cancelled, which it obviously was going to be. Arrangements for accommodation then made, when they could have been hours earlier (as other airlines did). Only one small meal voucher supplied. Did get another the following day for breakfast after asking for one. Airline did nothing to prepare new plane to leave on new scheduled time the following day."
Pros: "A flight is a flight"
Cons: "Flirght was delayed because of weather, fine. We learn about the delay after the time for departure was passed . Initially a fifteen min delay become 30. No communications, everyone standing in line until we are called to board by a teenager . It was too icy to get on the tarmack so we got to stay in a damp corridor until they clear the way. When we got in the plane , after some wait we are told the plane need de-icing. It took one hour before they finally got it done. All this time the Porter web site was useless. It even said we departed. All the aggravation could have been avoided if Porter would be more transparent about their delay and had better ground coordination with the airport personnel"
Pros: "It was on time"
Cons: "We had to make a second pass at Halifax due to a glitch"
Pros: "Real glasses on the plane that was nice"
Cons: "Well first they rebooked me due to weather from Quebec City to Toronto, but had no ability to print me a boarding pass. So I had to wait in line in Toronto for a bairisng pass only to realize she printed out a boarding pass for my ORIGINAL flight. When I asked the agent about it, she said "oh, well you better run to catch is then." WTF! First time on Porter and never again. They're supposed to be some sort of luxury experience which is laughable."
Cons: "The crew were mostly great except one female flight attendant who was unnecessarily rude on two occasions on the short flight."
Pros: "On time Bags received promptly"
Cons: "Baggage I checked in one bag only I did it online and was charged 31dollars US why? I live, in hk and was in Canada for flight and flight check in. Why not charged me the promised 25 dollars why us and why so high. My way to Quebec was 25 dollars Canadian ?"
Pros: "Quiet flight in fairly empty flight"
Cons: "food choices, no blanket"
Pros: "Crew is great!"
Cons: "Be on time."
Cons: "Air Canada changed our seating on day of travel. I had ordered tickets over a month in advance and scheduled seating for my wife and I on our 3 leg flight. Air Canada changed our seating on the 1st and 3rd leg and we were no longer sitting together."
Pros: "Very smooth flight. Nice 787"
Cons: "Very cramped no room to move. I can't believe the meals that were served. Very small portions. A slice of bread for breakfast. No butter just dry bread and coffee!!"
Cons: "2 hour delay because of rain west jet and porter were on time but air canada delayed My seat was apparently broken had a window seat with no one else in my row and then I was placed ina Center seat although other options were open The attendant comes on the air and says they need to manually start the engine one by one because the electric start to make it easy was not working All and all not a pleasant experience at all"
Cons: "We didn't fly directly from Montreal to SFO. See above."
Pros: "The flight itself was very good The plane was quite new. Very comfortable seats and plenty of leg room with nothing obstructing the foot space. Good inflight entertainment and complimentary earbuds. Flight attendents were capable and friendly, food service better than average."
Cons: "Check-in at the Air Canada counter was chaotic, a long lineup with only one agent available to direct the crowd. She coped well considering there were multiple people asking questions at the same time. There was a small sign instructing persons who had obtained boarding passes and luggage tags to go to baggage drop but no signs or separate lanes to indicate where that was. Very disorganized. At the gate it was the same scenario. Agents at adjacent desks were calling boarding instructions for multiple flights at the same time. Our Vancouver flight was never actually announced but passengers all started lining up because the stated boarding time had passed. It was impossible to tell which flight was calling for which boarding zones and everyone was wondering out loud "what is going on here?" Once finally aboard we sat on the runway, our flight left an hour late and we missed our connecting flight in Vancouver which, I realize happens. However..."
Pros: "The entertainment options were great."
Cons: "Flight took too long - missed my connection. Also a flight attendant wouldn’t let me use my Bluetooth headphones - she wouldn’t even let me use them while turned off as noise dampeners."
Pros: "On-line checkin with app and mobile boarding passes like a breeze compared to Sunwing catastrophe. And what a great landing with no visibility at full throttle to counter cross winds. Impressive!"
Cons: "Charged my wife’s seat even though she is Altitude 25K"
Pros: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Cons: "Small seating"
Cons: "Spend 45 minutes on chek in. Only tree people was working for whole airport. 5 min before I finely get to deck, they close check in and charge me extra 100$ for the next flight. I think it's a company politic to close check in 1 HOUR before flight, to get extra money. My first and last experience with Canada Air."
Pros: "Same as above"
Cons: "Immigration was painfully slow and why getting checked again when just coming from another plane? wait time for luggage far too long seems an airport issue same movies"
Pros: "Time flight was correct"
Cons: "Delayed flight with no explanation, no WiFi access (it wasn't working), and the service was okay - they weren't stellar or poor."
Pros: "Very nice and attentive on board crew Acceptable space and seat comfort in regular economy New and well working entertainment system"
Cons: "Boarding process was poorly organized, crew started the passport checks too late and caused delays on the boarding since people were still stuck in the passport lineups when their zone was boarding. All my documents were re-checked despite a "doc ok" stamp from the first go."
Pros: "The attendants were friendly. The air conditioning was on point. Good music. I listened to the new slowdive for the whole flight."
Cons: "There wasn't anything I remember not liking. It was great."
Pros: "Food, entertainment and upgraded to Preferred seats in Economy- lots of legroom. I would say worth the $100/person."
Cons: "Seats are not cushioned enough in economy. Needs to be slightly thicker."
Cons: "I didn't travel with children, but if I had done they would have needed entertaining. The crew offered iPads (to rent) for the entertainment of children and adults alike. Why can these not just be given to passengers, better still BRING BACK SCREENS IN SEATBACKS!!!"
Pros: "Not a lot"
Cons: "Poor aircraft, uncomfortable seats, not recommended."
Cons: "A bit long for baggage loading especially we arrived in almost midnight"
Pros: "Not much to compliment on. The flight did offer a great selection of movies to choose from during the trip."
Cons: "Constant flight delays. We were left on the runway for two hours before taking off due to an issue with the laboratory. The plane was overpacked, not allowing much personal space even in the aisle seat. People were sleeping on the floor and some in the aisles, creating a tripping hazard to those wanting to stand and stretch or walk to the restrooms. Those who attempted to sleep in their seat found that the seats were very uncomfortable and had very little to no leg room. When it came time to land at our destination, we ended up having to circle the airport for an additional 35 mins waiting for the terminal to free up. It was a very long 10hr flight that even the nice selection of movies to choose from couldn't help. Terrible flight experience, Canadian Air has really gone down hill."
Cons: "Instructions on Air Canada's website when you Google "how early should you get to the airport flying Canada to USA" say you should get there 3 hours ahead of time. For a 6:40 flight I got to the airport at 3:40, as instructed, and checkin wasn't even open. Per Air Canada's website "You should arrive at the airport three (3) hours before your flight's scheduled departure time. Pre-board security screening for departures to the U.S. opens at 3:00 AM. Exception: 20 minutes for flights departing from Toronto City Airport (YTZ)." Check in staff told me I should have gotten there 2 hours ahead. This is very conflicting. Considering I was heading to a 10 hour trade show, believe me that hour of sleep I lost between 2:30 when I had to get up for this flight and 3:30 when I could have gotten up sure was missed. Correct and consistent instructions to passengers go a long way."
Pros: "I liked the organized boarding process."
Cons: "Rouge Flight entertainment does not even come close to any other carriers entertainment system. Additionally, if you have a PC your're out of luck. It only works with IOS. Funny, it took me over an hour to find this out prior to the flight. The ground crew were all clueless if I could use my PC. I could have used my Smart Phone but it's kinda on the small side to watch a full length movie and drain my battery to 0. The Air Canada website was equally not helpful. I had to purchase their Ipad rental for $10 Canadian Dollars in order to watch a movie. Funny, they only had maybe 12-15 movies to choose from. Additionally, the bathrooms were disgusting and had broken parts everywhere. Flight was filthy. Looks like their just trying to scramble turning their flights around. I felt sorry for the people waiting in Honolulu for their flight back to Vancouver. Shame on you Air Canada. Time to upgrade your fleet please. You need to have better cleaning crews and definitely upgrade your Rouge Player system to accept PC's."
Pros: "They took 20 people off the plane. We left 1 hour plus late and took an extra hour to reach LA. Had a sandwich that was inedible. Crew not friendly."
Pros: "There was drinks but no snacks like cookies or pretzels. There was no form of entertainment on the plane The lines on the airport was way too long and it was overcrowded"
Pros: "Nothing. I spent the whole 5+ hour flight cursing (in my mind) the entire Air Canada executive team. This was my first, and will be my last trip on this horrible airline."
Cons: "Not enough leg room. I'm assuming that all Air Canada executives are either very short people, or they've never tested their product. I've never flown on such an absurdly uncomfortable airline seat configuration, and I fly over 100,000 miles a year worldwide (including discount airlines in China!). If you have long legs, and your flight is more that two hours, DO NOT fly Air Canada Rouge. You've been warned!"
Pros: "Pathetic service"
Cons: "Late leaving. Plane packed full. Cramped seating, overhead bins full. Carry on baggage seems unregulated. Air Canada does little to make flying pleasant. Cramped seating getting worse and worse. If you are tall, be prepared to suffer."
Cons: "Flight was late. The status screens in the Toronto airport depicted incorrect information."
Pros: "The flight attendants were very nice"
Cons: "Everytime I have flown air canada they are behind schedule and so unorganized with boarding and their snack suck not everyone likes pretzels. Other air lines I have flown with Opperator much more smoothly offer pretzels or cookies and are on time"
Pros: "The crew was nice and understanding"
Cons: "I was stuck up against the back galley with no armrest on the aisle but that was only the beginning when the guy in front reclined his seat the seat back it was dangerously close to my head. In the event of turbulence it would have been easy to sustain a massive blow to the head from the seat in front of me during a whiplash type motion. The person that approved this seating arrangement should be terminated."
Cons: "Kayak failed to notify us of a change in our flight of four hours and change of route"
Pros: "Crew was very nice"
Pros: "Flight attendants were attentive and friendly."
Cons: "It was very hot on the plane."
Pros: "The view from the window seat was all that was good about the flight."
Cons: "The flight attendant (lady with short red hair) was very rude to a customer I was sitting next to. When food service came aroind, people had there seats back amd instead of addressing everyone to politely put their seats in the upright position, she specifically told her (in a very harsh tone) to put her seat up for consideration of the person behind her. The customer said she couldn't because the person in front of her had her seat reclined as well, which left her with very limited space to eat. The flight attendant continued to say she needed to pit her seat upright or take a seat in the back of plane. I was in shock by the flight attendants' unprofessionalism. Flight attendants also need to provide passengers with pens to fill out declarations. Some would not provide customers with pens. I will never fly Air Canada again!"
Pros: "Easy flight , no late"
Pros: "Superb experience all around....comfortable, clean, good entertainment, on-time, good food curteous crew!"
Cons: "Nothing- we will definitely travel with you again!"
Pros: "Polite and friendly crew"
Cons: "Connection was a hectic with staff sending up and down to get our boarding passes. TSA had short lines but long wait and a lot of attitude."
Pros: "Captain had made up for delay we had at the take off so we came in Paris almost as planned."
Cons: "Crew and service was rushed our and food was handed to us without direst addressing or eye to eye contact. It was on bases "TAKE IT IF YOU WANT"."
Cons: "1. Flight delayed for 2 hours 2. Lost our luggage 3. Luggage tracking is useless 4, So far 24 hours passed and they could not track our 4 bags"
Pros: "They took off and landed on time"
Pros: "Entertainment selections and accommodations for not being able to make my connecting flight do to delays were good."
Cons: "It was cold!"
Cons: "* No animation screens during the flight * Available tablets but you had to pay * The electricity plugs weren't working so i couldn't recharge my computer"
Pros: "Newer plane"
Cons: "Delayed for 4hrs and less than adequate meal voucher for $10 for dinner? Very disappointed and I'm a long time AC customer."
Pros: "May eventually get home."
Cons: "Damn Turkey political instability!"
Cons: "Without notice, flight was delayed more than 3 hours."
Cons: "I missed this flight due to my other flight being late."
Pros: "Never flown "air canada", was a bit apprehensive. But I was very much happy & pleasantly surprised!"
Pros: "Very well organized on check in..."
Cons: "They ran out of most food selections"
Cons: "Entertainment section is poor. Wifi reception is terrible"
Cons: "Seats low on padding, no movie options other than the one offered on the public screen"
Pros: "I’m sure the flight was fabulous. You see, I wasn’t on it, didn’t book it and wasn’t even in London"
Pros: "The crew and counter check in were provided excellent customer service. Very impressed."
Cons: "My son and I are both 6’5” and the seat are too close together for leg comfort. Flying used to be about COMFORT for passengers. I paid for our seating thinking we would get extra legroom with emergency seating, I was disappointed."
Cons: "Crew in London that checks our boarding pass and passports to let us on the plane was quite rude to my family. Crew inside the plane was great!"
Pros: "The crew was very good."
Cons: "Food was terrible. The seat was hard and uncomfortable."
Pros: "Air Transat provide excellent service with affordable prices. I have arrived late to check-in desk due to unexpected traffic but Air Transat team was very supportive, even helped us to cross the customs in no-time until the gate of the plane without interrupting the flight time. Highly Recommended."
Cons: "As wheelchair handicapped female why put me in a window seat? near constantly screeming and crying and unruly children? Most unhappy and stressful experience..."
Cons: "Travelled from Toronto,CA to Lyon, FR and wasn't pleased with service, food, no coffee available plus drinks were limited. And on top of that when I arrived in Lyon, my baggage wasn't delivered from Toronto (was told at baggage claim desk). I paid $70 dollars for something that didn't get delivered."
Pros: "There was an empty seat next to mine so could stretch my legs..."
Cons: "Late departure, late arrival... Had to use a ptv which took forever. Had to run for connection flight."
Cons: "Checking site was down Boarding was delayed because of crew forgot to tag Cary-on luggage for passengers, we had to all go off the plane to identify our luggage’s No space on the airplane, didn’t get to sit beside my wife. Would not recommend Pay the extra to go with a reputable airline."
Pros: "The crew was amazing. They were super friendly and attentive. Amazing service!"
Cons: "Stroller was not at the gate. We had a connecting flight. Had to go out and check in again to collect the stroller."
Pros: "I took the upgrade seat space was great and all the extras was amazing The next flight will be on Air transit Great job"
Pros: "Seats had decent space."
Cons: "Only had limited food so when the staff came, they had nothing left except for junk. Pretty pathetic considering we have to pay for it too. They prefer to let their passengers starve. No entertainment. Wouldn't take air Transat again unless I had no choice."
Pros: "Food was better than on my flight to Porto"
Cons: "There was no water in the washrooms from the start of an 8 hour flight!"
Pros: "Excellent crew and good food. All hood. Thanks."
Pros: "Boarding started from the back to the front. Which, I always thought it's the correct way to embark and it was the first time I saw it done that way."
Cons: "When the boarding was finallly finalized the airplane was ready to take off on the track for about an hour and a half and no one was told why we weren't taking off. I decided to ask and the flight attendant said that "it took long to embark all the luggage and that it won't be very long". To which, I didn't understand what one thing had to do with the other since that shouldn't be the cause to why we are paralized on the track but I just left it like that. Instantly after she walks to the back, they announce that they there was a problem with the A/C and that we had to wait to have a spot near a gate sothat we could go back and and a mecanic could come and fix it. After it took for ever... they finally fixed it but now we had to wait for gas. At this point, whitin those three hours, only one glass of water was offered to us and no appology. Thankfully, we finally took off, 3 three hours and a half behind schedule. They started to serve food and drinks to first class people and were completely taken care of but no attention to all the other passengers. At this point it's been 5 hours that we are on this plane and it seems that the service was extremly slow to get us hydraded or been offered anything to eat. My flight was 4hours away from Montreal to Calgary initiallyT And this whole event made it an 8hour travel with, the fact being completely ignored by the crew and nothing being offered for customer satisfaction. The pilot only said a small "we apologize" after we had already landed. It isn't the first time that I fly with this company and I find that it used to be one of the top companies in Quebec but the service and the quality have deteriorated overtime. There is always something negative that happens when I fly with them and I've noticed that the customer service isn't really present. It's okay but since it doesn't seem to matter to them, I will no longer fly with this company. (P.S.: this whole event caused me to miss the last bus to my final destination and have to wait at the airport until the next day at 9:30am to take the first bus in the morning... luckily I only work in the afternoon.)"
Pros: "Convenient time ,food was ok and no delay."
Cons: "No plug ,no inflight entertainment ,uncomfortable sits and crew was not overly friendly"
Pros: "Price includes checked bag and meal. Direct flight."
Cons: "We were delayed an hour and a half for takeoff but were given very limited information. The cabin was kept incredibly cold with blankets only available for sale. Food was unappetizing, drink selections were very limited, and the entertainment system was fairly outdated."
Pros: "Staff was helpful and pleasant."
Cons: "No room. It was clastertphobic. The seat in front was so close you couldn’t move. The screen for the movie was small and far from the seat and everyone’s head was in the way. Difficult for short people like me to see anything. Not very clean. Not enough washrooms."
Pros: "This was a standard flight.... I slept most of it so it's hard to rate....."
Pros: "Loved the efficiency and speed of booking my flight"
Pros: "Nothing - why would you get your clients to use it?"
Cons: "everything- take a look at my review on the App Store"
Pros: "The food is excellent, the entertainment contains newest movies."
Cons: "The seats are somewhat small, and there was no way to do the check in online which meant we had to wait in line to do the check in at the airport. It was fast though"
Pros: "Flying with Air Transat is pretty painless and stress-free. Check-in is quick and the service onboard is quite good."
Cons: "I wish ther were more meal options."
Cons: "2.5 hr on tarmac before departure"
Pros: "It was an easy process"
Cons: "Some lady was screaming there was not enough space for her luggage overhead."
Pros: "On time"
Cons: "not enough drinks offered during 4 hour flight"
Pros: "We loved the direct flight, comfortable seats, ample leg room and great service. Not to mention the overall great value we got for the all inclusive package."
Cons: "That we had to come home."
Pros: "Nothing I don't take Air Transat anymore and not recommend to anymone"
Cons: "Transat taking advantage of passengers by charging fees for luggage on return flight I was charged $35US for 2nd luggage on return flight (no charge for same luggage on departure flight). Poor customer relations of staff. Aisle seating was requested and was very uncomfortable. During check-in, Transat staff was not helpful in handling luggage. Poor service and very bad customer service from staff."
Pros: "Crew was friendly."
Cons: "You can only purchase meals and snacks. There should be, at the very least, a snack provided with this flight."
Pros: "Personnel serviable et professionnel"
Cons: "One jour late on schedule"
Pros: "There are no leg room at all for tall people."
Cons: "Too small"
Pros: "Boarding was done efficiently"
Cons: "The seats were awful. Our luggage was severely damaged"
Pros: "The Check in staff was very helpful, professional and friendly. Cabin crew very friendly. Food is good."
Cons: "No entertainment. The tv was not seen properly from my seat. I had 7 hrs with no entertainment. One of the toilets was not working. The other needed the door to be repaired."
Cons: "Sitting in Toronto for three hours past scheduled boarding, minimal information. Missed my train out of Gatwick and only two pieces of luddage out of three."
Cons: "Last week lost my luggage on a direct flight. Flight to Toronto would not let me print my boarding pass after I had checked in online and had no checked baggage to be delivered. Missed my flight due to this as the company was debating to print my pass"
Pros: "The crew tried their best. The fkight was delayed and they worked very hard."
Cons: "The plane was very outdated. I had an emergency exit seat and the air coming in from the door was freezing. Not worth the money I spent."
Pros: "Great, smooth flight and landing!"
Pros: "* Smooth flight. * On time DEP and ARR."
Cons: "* Not able to check in on line due to Kayak was provider. * Too much time spent on pushing the duty free goods. * Felt like the trolley came down more times than food or drink. * Long line to check in. * Wasn't able to use entertainment App even though I had pre-loaded the App. It asked for my confirmation number but I didn't have one because of the Kayak booking. With other airline, flight attendant was able to over ride. This time flight attendant said she couldn't do it. I felt she really didn't care."
Pros: "Checkin attendant set us up on our own bench given the flight wasn't full. Much appreciated rather than playing games with premiums. Nice, new aircraft. Good basic flight services, though the meals were nothing fancy."
Cons: "No pillows available, and blankets for purchase. Airline certainly didn't go to any lengths to facilitate passenger comfort on an international overnight flight. Flight schedule was also kind of weird. Turned the lights on 2.5 hours out from destination for a pass-out-packaged-biscuit meal service. Was not a restful flight"
Pros: "Extra leg room extra luggage priority boarding food"
Cons: "So many of the movies had english subtitles which I didn't appreciate as It was an overnight flight and I was tired after the flight from Vancouver to Toronto and a 4 hour lay over."
Pros: "Friendly crew. A couple of very recent movies. Individual screen."
Cons: "Narrow space, especially for my legs, but also my arms. Too much selling of duty free. That woke me up when I finally slept."
Pros: "Nothing much"
Cons: "Deboarded at farthest terminal, they misplaced some of our luggage, moved location of luggage retrieval to further away after making us wait for over an hour. Took forever to finally have luggage arrive."
Pros: "The crew was very friendly"
Pros: "On both our outbound and homeward flights, the crew were excellent. I got woozy and nearly passed out on the outbound flight, and they were very helpful, brought water and helped me get cooled off and lie down, and checked on me repeatedly the rest of the flight. It's not their fault they have to serve such crummy food. We were forewarned by reading reviews and simply brought our own meal aboard. I got an unbelievably good fare to Europe, so for what I saved I decided that didn't mind buying my own food at the airport. Movie choices were somewhat limited, but I found a few that I was interested in watching."
Cons: "In Paris Air Transat flies into a tiny little terminal where you have to take a shuttle bus from the plane to the building. It was OK when arriving, but a hassle when boarding for the return flight. The check-in person made a fuss about my very small backpack which was my personal item and would fit easily under the seat. I finally placated her by checking my larger pack (which also fully qualified as a carry-on). I saw so many other people with both a small rolling suitcase and a substantial personal item, so I'm not sure what that was all about. Be aware that the weight limit for carry-ons is pretty restrictive--10 Kg or 22 lb. We intended to pack light anyway, so that was a good incentive!"
Cons: "the blankets weren't free and neither was the alcohol. the flight would have been better if i could have been so intoxicated that i had no recollection of it. It was the most turbulent and we had to wait so long to get a run way and when we landed to get a terminal. I thought you guys planned this stuff ahead of time?"
Pros: "Crew was fine"
Cons: "3 hours delayed. Left at 1am. The lights were left on throughout the flight. This combined with limited space and constant interruptions made it impossible to sleep on this red eye. Food is nice but why serve dinner at 4am?"
Pros: "Old plane. Window shade cracked. Seat poorly maintained."
Cons: "Staff could’ve done a better job at asking family with unruly kids to settle down as a courtesy to other passengers."
Cons: "More space in the seat would’ve been better"
Cons: "No screaming babies but that’s out of their hands ;)"
Pros: "All was excellent"
Cons: "I really loved everything"
Pros: "Legroom in the exit seat was sufficient"
Cons: "The plane was old and dirty and our power outlets did not work"
Pros: "First class is amazing"
Cons: "More outlets / usb charge ports"
Cons: "The seating and comfort"
Pros: "Pilot was nice with his opening annoucement."
Cons: "The AC was not blowing very hard or cold. Shared my negative experience and she did nothing to chance the experience."
Cons: "I had to check my bag at the desk which I had not anticipated. When I checked in at the kiosk I was told I could only take a personal item - no carry-in size bag - because of my ticket classification. Very disappointed to have to spend $30 I did not plan on."
Pros: "On time departure and arrivial"
Cons: "Small seats"
Pros: "They actually checked sizes of some “carryons.” Of course, it’s a cash cow for the carrier. The checkers should get 20% of the fee collected for checking oversized carryons at the gate."
Cons: "There are faster, more efficient ways to load and unload passengers."
Pros: "The fast and electronic check in"
Cons: "The ground staff"
Cons: "The sit isn't recliner"
Pros: "grumpy flights attendant"
Cons: "cramped seats"
Pros: "love united"
Cons: "everything else"
Pros: "The jet did not crash."
Cons: "Boarding, staff, instructions, overpriced everything"
Cons: "Uncomfortable seating"
Cons: "Having to pay for my luggage."
Pros: "It was very good"
Cons: "Not accommodating"
Cons: "Rude ticket counter staff."
Pros: "Departed on time."
Pros: "I slept through whole way. So it was fabulous. Clean and fast trip."
Pros: "I did not like the plane ride. There were way to many things to comment on. Most importantly everyone of my.flights was delayed."
Pros: "Staff members were courteous."
Pros: "Seat to myself"
Cons: "Lil bumpy but there were a lot of clouds"
Pros: "As expected."
Pros: "On time"
Pros: "See above"
Cons: "See above"
Cons: "Long waiting to take off other than that good"
Pros: "Everything went as it should. Very happy."
Pros: "It was a short ride"
Cons: "I was forced to change seats"
Cons: "Late departure."
Pros: "Nothing in particular"
Cons: "Too many deyas ,"
Pros: "Great and on t time"
Cons: "Kayak failed to alert me that MCO has an A & B bagge pickup areas and did not indicate which area I would find my luggage."
Pros: "See above notes !!!"
Pros: "Everything met my expectations"
Cons: "Everything united Airlines sucks"
Pros: "Smoothly and on time"
Pros: "Just the boarding was ok"
Cons: "This was a horrible experience I hope I never use this airline again."
Cons: "The seat padding on the headrest... Very uncomfortable for those who have neck problems."
Cons: "Husband and I sat in separate rows and both of us were squeezed in the middle. The window seat next to me was empty but one lady asked if another guy to move there so her and son could sit next to each other's."
Airlines flying from Québec City have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Québec City
Masks required on board, masks provided on flights from Québec City
Social distancing seating
Middle seats unavailable to book on flights from Québec City
Testing for antibodies, testing for symptoms for flights from Québec City
Waiving of change fees. Search flexible flights from Québec City