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Boarding and staff were excellent. The food was ok. Very cramped seating. No existent entertainment other than on iPhone over wifi with poor choices of movie or shows. Bring your own entertainment. Nowhere to charge your phone

Delay was not properly communicated. Service, plane, value of ticker were all great.

Excellent service and food in the Club Class. Warmly recommend. Much better than AC.

My new suitcase got busted when I arrived at Toronto , two of the wheels are broken and can no longer be used , I am very disappointed over this situation but the flight and service was awesome .

From what I saw there was no entertainment. Similar to my flight to London, I personally would like the attendants to be more interactive during the flight.

Air Transat left my luggage back in Montreal and it took them 5 DAYS to get it to Venice. Luckily I was still in town, or else their option was to send my luggage back to my house in CANADA. What a joke! Oh, and I had to find a way to go get it at the airport in Venice, they needed 72 hours more to get it to where I was staying.

I was pleasantly surprised. I booked the "club class" which was basically like Domestic First Class. The service was superior. Food was pretty good. Seats and cabin were comfortable. For the price I paid, I was very pleased.

Super unproffesional flight . Flight attendants were unproffesional. I could hear them gossiping about theor boyfriends the whole trip

The connecting flight lay over was 4.00 hours, the gate agent booked me on the next flight which was about to depart at no extra cost.

The ticket price was reasonable, food was okay, not the best. I would use the service again.

Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.

They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE

Extremely poor. First - and oddly enough, Air France denied access to the Business Class lounge at CDG to all of us - although we were all flying Business Class. It is amazing that an airline denies lounge access to its passengers flying on business and paying several thousand dollars each ticket. Second, the food on Business Class on absolutely horrible. Air France must have made an effort to prepare bad tasting dishes (not even the ice cream was good). Third, the cabin temperature was too hot and although we complained many times, it never got cooler.

Good. Food items are ok but not really healthy (no protein for the vegetarian option, just a total of 2 gr total) so not fulfilling. Also, no airline is educating passengers to behave and have common sense: let the one sitting by the window pass first, leave toilets clean after use, etc. Humanity is just getting rude and more disgusting by the day and without education or enforced common sense no

My only issue was my meal was inedible except for the sides.

The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.

Old cabine without flat bed in business for a 12 hour flight is not acceptable

Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.

Did not find the wheelchair that supposed to assist and went to a long queue for transit security chk which was very slow and boarding desk wanted to close counter although that they knew that I am minutes away because of their mistake of not providing the wheelchair.

They charge me for luggage which is was included on the ticket

The plane used to go to Chicago was a bit outdated and needed a refresh

My connecting gate in .Chicago was across the aisle from my arriving gate. Otherwise I would not have made my connection. So that was very fortunate.

I flew basic economy, so it was what I expected. Crew was nice though, and flight was quick. Would recommend for flights under 6 hours, otherwise would upgrade to something with more leg room.

Bad, they delayed my flight, lost my connection flight had to stay overnight for the next flight and missed a lot of important meetings. 1 day totally lost!

Airline staff was good the checkin process was ok but the plane itself was very bad the comfort was worst it was worst and the most stiff 5 hours of my life i felt claustrophobic

Everything got delayed we were supposed to land at 1pm and landes at 8-9 pm … was horrible

Calgary desperately needs a star alliance lounge in the transborder area for United.

Brutal as can be … delayed by 24 hours then delayed and hour on the tarmac then delayed three hours in Chicago, screaming child behind me kicking the seat for the better part of 10 hours… couldn’t be worse

My flight was delayed by a whole day, so I lost a day of my vacation.

The check-in and passport submission was complicated and repetitive, due to the poor communication between Air Canada and United. There should have been a single set of instructions and a single questionnaire that provided the data for both airlines.

My place was cancelled at the last minute throwing my traveling schedule off. I barely made it on the last ferry home.

Checked bag- one should be free for overseas flights. Seats were extremely uncomfortable. Will probably not fly Canada Air again.

Boarding was good. In cabin Service was perfunctory. Cabin crew were professional but not welcoming. Was very surprised there was not once were the passengers offered water overnight. A first for me on a trans Atlantic flight!

Our flight was cancelled half hour before boarding. We then had to spend hours on the phone to get a much longer re-route through Munich with an extra 10 hours of trip time. It caused us to miss a full day of long awaited vacation. We are extremely disappointed.

Ok, a very small soda in a small glass was all that was served. Pitiful. Comfort seat was not, no legroom at all would not recommend comfort class, not worth the extra.

I have not flown a major airline in over 10 years. All 3 flight with Rouge were late leaving and arriving due to various issues. I was worried my suitcase would get lost because I checked it 3 hours prior to flight. The flight was over an hour boarding and leaving and they lost my suitcase in Montreal. Lined up for over an hour at YVR for baggage location and the line never moved. Had to phone it in and that took forever. I should have been gome by 1am and was not back until 5am. I had been up 23 hours. Bag was not delivered until two days later. Could not hear a word the stewardesses said over the engine noise. At Jean Lesage 2 Rouge flights were cancelled, 2 delayed, and 2 on time: not good stats. Terrible experience. Oh yes, and in the case lost were my mother's ashes. She passed in May and I was unable to attend her funeral as I have a disbled 22 year old who cannot fly. I was in Quebec to meet my birth family for the first time at my grandmother's 100th birthday. I spoke with and wrote my mother for the last 8 years. We have never met. It would have made a damning story for Air Canada on the news if that bag had not been found and returned.

The flight was cancelled and air canada does not want to refund

Sadly, it was a terrible experience. The flight was greatly delayed and the gate was changed four times! Then when we arrived in Cleveland we waited on the runway to deplane for 40 minutes because ground crew went to help another flight. Then the crew left believing our flight had been cancelled and not greatly delayed. We were at the gate the length of time it took us to fly from Toronto to Cleveland!!!

I missed this flight because the previous flight was late.

They booked me to travel to Quebec City from Montreal before going to Ottawa, for some reason, then the flight was late and I missed my connection, so I had to fly right back to Montreal to get a flight to Ottawa…..and my luggage was delayed by two days.

My first two flights were late. I missed my last flight. The next flight was not until the next day Seating on large plane was uncomfortable. In the center row, there are posts that do not allow you to spread your legs. The entertainment center did not respond well. . Food was okay. Though there was much confusion about where the special meals that. People ordered(not me) went

The food was straight up bad not gonna lie, seats are uncomfortable so I had to re-adjust my self most of the time, delayed our arrival time by alot.

Everything went well with our flight. I would like to be able to see my connecting flight gate on the flight . We had a short connection time we were nervous and they changed the gate we arrived at. They told us where we were entering and it required a shuttle ride and a map of München airport would have been good on the flight .

my flight was cancelled. next one scheduled 2 days later. no hotel provided. worst airline experience ever

Still haven’t finished the flight. Day 2. Missed flight connection for reasons not explained and had to spend night at hotel. Booked on early flight next morning and had to deplane for technical issue. So tired. Not happy. Seat changed to ver back of plane like they did on the outgoing flight. This airline is second rate at best. Bad form. Never again. Not duly compensated

I liked that the chairs don't go back too far. I did not like the entertainment system, which was really terrible by industry standards. The crew were unpleasant. The main meal was terrible, the morning meal was quite good.

Crew had connection details for only 2 other flights and gave less than empathetic guidance.

The airplane, although a very new model, does not offer a standard outlet plug, so when my computer battery died after 2 hours, that was it. It seems bizarre that they would offer only USB outlets.

The flight was more than an hour late. We got locked inside the gate area with no information whatsoever, no way to get out to get some food. Lufthansa was, again, really disappointing

Boarding was confusing with all those lanes and groups. Everything else was good