Pleasant flight, on-time, helpful and professional crew, seats comfortable with adjustable head support.
Check in, baggage, comfort
Pros: "The staff did their best with controlling passengers who were a bit difficult. Overall a good experience."
Cons: "Implement the row by row getting off the plane. The flight back to Vancouver people were standing in the middle isle grabbing their carry on and waiting to get off the plane."
Pros: "We (my wife and I) are able to sear together in a two-seat configuration."
Cons: "Seat space and even worse when people in front of us move the seat back...I, as a rule, do not want to bother those behind so, as a rule I do not move my seat from the upright position.."
Cons: "Air Transat was awsome"
Pros: "Quick boarding. Clean plane."
Cons: "Disgusted that baggage wasn't included in the ticket price. I've taken the route 6 times, and this is the first time baggage wasn't included in my ticket. Seats were very small and cramped, with very little room. Not enough space in the overhead lockers for baggage which made cramped seats even more cramped. The TV didn't work either so was a long flight with little entertainment."
Cons: "Lots of time waiting to disembark. Some free snacks would be nice to."
Pros: "Absolutly, they let me switch seat"
Cons: "No leg room,"
Cons: "Free drinks"
Pros: "The crew on the actual flight was excellent."
Cons: "The staff at the Toronto airport was rude The baggage policy was unclear and they had trouble answering our questions. We could have saved a good amount of money if the baggage policy was more clear and the staff could explain it. Using the term "Economy" for all flight categories is not helpful."
Pros: "Loved the extra leg room."
Cons: "Food was horrible, had two bites and didn’t eat the rest."
Pros: "L’équipage très serviable à l’ecoute et souriant"
Cons: "Pas d’ecran dans les appuie tête devant pour l’entertainment. Le siege n’a aucun ajustement pour la tête Et aucune prise usb pour charger nos appareils"
Pros: "Short flight. Crew was a bit loud but fine. Didnt have to pay for an exit row seat which was awesome. The flight actually arrived earlier than expected at our destination."
Pros: "Crew was good"
Cons: "Old plane... not much room for legs and seating are uncomfortable! No personal entertainment système! Poor flight"
Pros: "The crew was awesome, and the seating was comfortable and lots of room"
Cons: "We found everything awesome"
Pros: "Very comfortable plane. All on time . Good experience."
Pros: "Flow as smooth , attendants were good."
Cons: "Boarding was delayed and then we sat about an hour on board waiting to get de-iced. Ended up over 1 1/2 hours late."
Cons: "flight was delayed in both directions; very few announcements; the crew were ok, but there was not much service in the hour we waited foe the plane to take off and during the flight"
Cons: "2 hour delay with very little communication as to why. Plane was way too big for a short domestic flight (boarding and departure took longer than the flight itself). Parked at far end of the airport so 15+ mins walk to arrivals. All around one of the worst flight experiences I’ve had in years!"
Pros: "Food and drinks"
Cons: "There were no personal TVs and the small TV in the overhead was hard to see and only played 1 movie. The seats were really small and space was tight."
Pros: "The flight was brief."
Cons: "Cramped, very poor landing, insufficient information as to how to get to the flight with my luggage. I couldn’t find my luggage at the other end."
Pros: "Boarding started from the back to the front. Which, I always thought it's the correct way to embark and it was the first time I saw it done that way."
Cons: "When the boarding was finallly finalized the airplane was ready to take off on the track for about an hour and a half and no one was told why we weren't taking off. I decided to ask and the flight attendant said that "it took long to embark all the luggage and that it won't be very long". To which, I didn't understand what one thing had to do with the other since that shouldn't be the cause to why we are paralized on the track but I just left it like that. Instantly after she walks to the back, they announce that they there was a problem with the A/C and that we had to wait to have a spot near a gate sothat we could go back and and a mecanic could come and fix it. After it took for ever... they finally fixed it but now we had to wait for gas. At this point, whitin those three hours, only one glass of water was offered to us and no appology. Thankfully, we finally took off, 3 three hours and a half behind schedule. They started to serve food and drinks to first class people and were completely taken care of but no attention to all the other passengers. At this point it's been 5 hours that we are on this plane and it seems that the service was extremly slow to get us hydraded or been offered anything to eat. My flight was 4hours away from Montreal to Calgary initiallyT And this whole event made it an 8hour travel with, the fact being completely ignored by the crew and nothing being offered for customer satisfaction. The pilot only said a small "we apologize" after we had already landed. It isn't the first time that I fly with this company and I find that it used to be one of the top companies in Quebec but the service and the quality have deteriorated overtime. There is always something negative that happens when I fly with them and I've noticed that the customer service isn't really present. It's okay but since it doesn't seem to matter to them, I will no longer fly with this company. (P.S.: this whole event caused me to miss the last bus to my final destination and have to wait at the airport until the next day at 9:30am to take the first bus in the morning... luckily I only work in the afternoon.)"
Cons: "my suitcase are mising"
Pros: "Friendliness of staff"
Cons: "Delayed flight, no snacks, difficulty at baggage claim to get baby car seats. And very frustrating that they didn’t give us our stroller at the gate. We had to carry our two kids through immigration and the baggage claim until after all the bags came off, then our stroller and car seats came last!"
Pros: "The staff, the entertainment."
Pros: "Extremely friendly staff and wonderful service"
Cons: "It was all good."
Cons: "My luggage did not arrive on the flight I am greatly indisposed as the hot weather requires frequent change of clothes."
Pros: "Nothing I don't take Air Transat anymore and not recommend to anymone"
Cons: "Transat taking advantage of passengers by charging fees for luggage on return flight I was charged $35US for 2nd luggage on return flight (no charge for same luggage on departure flight). Poor customer relations of staff. Aisle seating was requested and was very uncomfortable. During check-in, Transat staff was not helpful in handling luggage. Poor service and very bad customer service from staff."
Pros: "There are no leg room at all for tall people."
Cons: "Too small"
Cons: "the delay 9 hours"
Pros: "One ground staff member was nice"
Cons: "Ignorant flight attendant, and didn't provide any instructions on how to travel with the baby Served drink, no snacks in whole 5 hour flight, no screens Tight legroom"
Cons: "9 hour flight and only a few shared tiny screens to watch films on. Terrible and outdated"
Pros: "Seats are very narrow a normal person cant fit in an aisle seat without having a portion of their shoulder sticking into the aisle which means constant bumping. Food was ok at least their was some which was really welcomed. Busy busy flight. Loved that it was a direct flight"
Pros: "Entertainment, movies etc."
Cons: "Cramped seat"
Pros: "The crew, the plane, and the entertainment were excellent."
Cons: "Not anyone's fault but the plane was filled with crying babies...the overnight flight was difficult."
Pros: "Good variety of food and snacks-and free! Long flight with good leg room. Only issue was strike that was taking place that prevented us from disembarking immediately."
Pros: "We paid extra for the options plus on this flight, which meant that we were able to choose our seats, we were given snacks, bottles of wine with our meal, blankets, pillows, face masks and headphones. Everyone else had to pay for these items on flight (if they wanted them). As a result we felt like royalty."
Cons: "Unfortunately you can never escape the family with the screaming baby..."
Pros: "Not individual screens on every seat... i am traveling with 2 young kids so they need some entertainment to keep them calm during a 4 hour flight. My kids are in the Kids club... no difference in whatsoever.... no free chips...no nothing.... I bought chocolates and they made me pay for. The cabin AC was way too cold my daughter was freezing. I asked a blanket for her they told me it was $11. 00 O said ok fine. They forgot me after 45 minutes she remembered and she felt bad so she gave the blanket for free."
Pros: "Business class seat"
Cons: "2hour delay!"
Pros: "Nothing in particular"
Cons: "Below average company"
Pros: "Got me here alive"
Cons: "Staff attitude below average, plane quality below average"
Pros: "Efficient crew. Good movie selection for kids."
Cons: "Not enough food. My kids wanted Pizza they couldn't have- not enough My kids are registered to kids club- they had nothing more.... no extras no difference. Dirty toilet."
Pros: "Good efficient crew!"
Cons: "Small seats"
Pros: "Staff was friendly but not very attentive and would skip over you during drinks if you weren't making direct eye contact."
Cons: "Seats were uncomfortable, they didn't decline. Not the cleanest."
Pros: "On time, inexpensive"
Cons: "Uncomfortable space, narrow seats and corridor, poor food"
Pros: "Absolutely terrible experience"
Pros: "People great"
Cons: "Check-in problems with online system"
Cons: "The seats are made for people measuring 5.4 feet Max. I'm only 5.8 and my legs hit the seat in front. The width is even worse. No entertainment. Just few screens like old days. Food? Just coffee or pops. Not even peanuts. You can be cheap but not that much."
Pros: "The staff were really great, they were friendly, attentive and professional. We were flying with an infant in a car seat and they rearranged people's seats so that nobody sat ahead of her (because they wouldn't be able to recline their seats), of the 4 flights on the trip that we had, this was the only one where they did that. Snacks and drinks were solid, pizza could have been better. Sandwich options were good. Change table in some washrooms was great."
Cons: "Entertainment system was a bit light on options for a 9 hour flight but had quality stuff."
Pros: "The crew was very friendly"
I had a trip booked from Athens to Montreal to Fort Lauderdale, all on May 6. About a month before my trip, I got an email that said my itinerary was changed. They added a leg bringing me first to Toronto then to Montreal, leaving in the 7, the next day. No where did the info detail that I would not have Business lounge access and that I’d need to get a hotel. So that simple change cost me 300 Canadian dollars. When I checked in in Athens, I also found I needed to do additional paperwork because I was transiting inside Canada. I was diligent with paperwork so there would be no glitches, and I spent a good deal of time filling out additional papers almost making me miss my flight. (I was with other Americans who did miss their flight because they were not told about the change. Finally, I asked two different agents when I got off the plane in Montreal if I needed to collect my luggage. The first was the agent at the gate I exited the plane from, and I stopped at the Air Canada info desk and both agents said I did not need to collect my luggage. Big surprise in the morning when I checked in. I was lucky I got to the check in early or I could have missed that flight.
Pros: "Crew is great!"
Cons: "Air Canada changed our seating on day of travel. I had ordered tickets over a month in advance and scheduled seating for my wife and I on our 3 leg flight. Air Canada changed our seating on the 1st and 3rd leg and we were no longer sitting together."
Pros: "Partial the crew."
Cons: "Change the management. Worst customer service ever."
Pros: "Smooth and fast very clean and attentive crew"
Cons: "I have flown Air Canada many times, and have never taken off on time. Most flights I have been on, were 30 -60 minutes late. Cabin service is usually minimal, lackadaisical, and indifferent. I would only fly Air Canada again as a last resort"
Pros: "Everything is excellent!"
Cons: "The boarding procedure."
Cons: "Late departure- even with snow issues have not had similar problems with WestJet"
Cons: "When I had to change my wife's ticket due to an emergency, we were charged over $415.00. That is unfair."
Pros: "The flight was good"
Cons: "Because I miss my flight"
Pros: "Crew was nice"
Cons: "Airplane was old, uncomfortable and no screens"
Pros: "Their sympathy for our atrocious wait was, free pop and water, and some pretzels. $30 meal vouchers at the limited options gate area, which could only be used towards a meal (really? no where else?). Here's a were sorry email and a discount on your next flight with us. I have yet to see how much the significant cost for that discount but my expectations of Air Canada are very low."
Cons: "That delay was horrendous, I spent 10 hours at an airport. I woke up so god damn early to get there because of news spreading the worries of people waiting at customs immigration to the U.S. it only took us 40min to get through and the flight delay notice was given an hour and a half before departure. We couldn't even sleep on any benches because they were all designed for individuals to sit. It wasn't until our gate location moved to the end of that area was there any carpeted floor space to sleep on. On the flight, economy seating was very tight with limited leg room, and best of all our seats had no window, literally every other row in our section had a window. Air Canada handled this stressful event very poorly, once they figured out bringing a new air craft hours later, and everyone moved to the new gate area, all the attendants had left from their gate post until 40min before the flight which was hours later."
Pros: "Roomy plane."
Cons: "Restroom no working for disabled. Boarding was disorganized and chaotic."
Pros: "Very good crue"
Cons: "Very concientiousvAiur Canada employees"
Pros: "Not a lot"
Cons: "Poor aircraft, uncomfortable seats, not recommended."
Pros: "Staff was very helpful and kind"
Pros: "Direct to Toronto"
Cons: "Too many to list"
Cons: "Bumped off a direct flight from Toronto to Fort lauderdale with 6 other people. We all booked back in february. They are overbooking 5 to 10 percent now and kicking off the people who paid the least. There is no advantage to booking early only to be bumped. At the gate the AC employee said we would be credited 3 to 4 hundred dollars but we had to run to the customer service desk and then hop on an AC flight to Houston connecting with United Airlines to Fort Lauderdale. At the customer service desk a herd of people waited anxiously to be re booked and compensated. When they started handing out notice that they would send us 200 in the mail there was an uproar that fell on deaf ears. We then ran to get on the houston flight only to find out that flight was overbooked as well. We had to wait to see if they had any no shows. Fortunately I was able to stay on the plane. Upon arriving in Houston we were quickly ran to the United airline gate only to find out that Air Canada had dropped the ball again. We were not booked on the flight. Five of us had no seats booked , while I was booked to depart on a morning flight the next day with no accomodations arranged? Fortunately for us United Airlines picked up the ball and some how got us on the plane to Fort Lauderdale. Upon arriving around 1140pm! should have arrived at 5:20pm direct! we quickly ran to the AC terminal to get our luggage that was originally checked on the first flight. We were told that it would be there. AC employees with no concern at all told us it's not here and it would have been on the united flight that we just arrived on. After I explained that we werent even scheduled to be on the United flight by air canada, so there's no way it made it onto the plane. They looked at us like we were idiots, closed thier office doors and walked away. We ran back to the other terminal( shuttle buses stop at 11pm in Fort Lauderdale?) only to find no luggage again. Fortunately United picks up the ball again and traces our luggage back to Toronto, AC pulled it and left it sitting there. Because of Air Canada's inept employees I missed my rental car reservation and had to buy new clothes for the wedding the next day. They said they'd have the luggage to me by 11 am , it arrived at 11:30 pm the next day. Save yourself the hassel, fly any other airline other then the iconic continually bailed out by the federal goverment airline. If you know, no matter how bad your company and service is ,you will always be bailed out would you work hard? Probably not, hence the atrocious attitude and poor performance of this dead horse airline."
Pros: "Efficient and helpful."
Pros: "There are thousands of national brands that are kosher. It's not difficult to find products that all passengers can enjoy."
Pros: "Where rude also unable to hear safety announcemts"
Cons: "TO - Pearson AIRPORT horrid CUSTOMS layout- all automation with little assistance and little signage what to do... when 300+ people need it simultaneously it is a mess. NO warnings if/when to collect luggage or not- so waste time at baggage carosel when it is not coming out between flights. Too few Attendants sending connections on wild walk through long concourses to undefined line ups. Customs surely...not humored at all. Why the second time 45 mins cattle line up for security pass through before customs?? IN TRANSIT STILL??!! Not having proper crew ready to take over flight when delays make first crew sign off...waited on plane with no service for 1.5 hrs no water or food - should have disembarked to terminal?? Babies kids had 5 hrs onboard with no distractions or food. YIKES!! In the AIRPORT lack of AIR Canada personnel attending gateways! EMPTY until 20 mins before flights. Customer Service Desks somewhat helpful...could do more form their stations."
Cons: "Slow check-in, old plane"
Cons: "One man wanted me to check an empty carry on bag I travel for 10 years with this high quality foldable carry on bag, it is a tight in their test cradle because of the wheels but it does fit. Even a passanger offer me is support telling the agent he was not reasonable after getting the bag in and out 4 times he still wanted me to check the bag in ? After 10 min arguments he said ok put it on the floor ! I could of put 2 of my foldable bag on the top storage if I had 2.... it was a connecting from same airline a much smaller plane which accepeted the bag . Very unpleasant ! Some people like to feel in power."
Cons: "The space between the row seat has become too narrow."
Cons: "Old planes,limited food"
Pros: "The staff was very professional and quite helpful. The flight was good. I would recommend it to everyone."
Pros: "Layla!!!! Mimosa Heineken"
Cons: "The crew waited so long to start selling food. Then, by the time the cart got to where I was sitting (only halfway back) they were already sold out of the two things I wanted to buy. The tea they served was the dregs from the bottom of the kettle, nasty and bitter. There was no "entertainment," except a crew member renting out a couple of ipads that connected to the wifi. The luggage compartments are oddly shaped so that you can only put your luggage in the long way. It a misuse of space. A lot of people had a hard time finding any place to put their bags. During takeoff, one of the luggage compartments opened up twice."
Cons: "Flight was late. The status screens in the Toronto airport depicted incorrect information."
Pros: "1/2 hour late in departing. 2 1/2 hours. Sitting on Tarmac on flight to Toronto. Too crowded on plane"
Pros: "Crew was very nice"
Pros: "Fast flight"
Cons: "No leg room Overbooked Bad choice of movies"
Pros: "-Direct flight -The boarding by sections. Less of a stampede."
Cons: "When I arrived to my seat, the overhead compartment was full. I had no room for my carry-on. I mentioned it to the flight attendant. He just shrugged and told me to put my carry-on under the seat in front of me. So, #1, I guess some people bring more carry-on and the staff lets them. And #2, I guess it wasn't tight enough in those seats and even though I'm over 6 ft, the staff had to make it tighter. Also, when it was time to land, I thought my seat was all the way up. It was not fully all the way up. I was half asleep, and all of sudden, instead of telling me, one of the flight attendant pushed on the button to raise my seat. I would've appreciated him telling me. The landing was delayed, but that's no ones fault at rouge. I am trying to be as objective as I can. Hopefully, when (and if) someone at Air Canada-Rouge reads this, he or she has enough "pull" at the company to ask the proper authorities:"what kind of company are we? Are we a bargain basement flight company that offers just basic flights for extremely low prices? Or are we an average flight company that offer great value for the money the customer pays?" Because, from my perspective as a customer who is at his second experience with Air Canada-Rouge, the feeling that I get from flying with you guys, is that your company offers basic flights that doesn't offer great value for the money. It's more a company that "plays on both fields", taking what suits them, and leaving what doesn't , regardless of their customer. I understand that a company has to make money. It's normal. But, at a certain point, don't you have to think about your customers? To be honest, the only reason I flew with Air Canada-Rouge is that I was stuck with no other choices but to fly with you (schedule, cost, etc.) And I know for a fact that I'm not the only one. The feeling that I get, is that your company counts on customer like me. Customers that are "stuck", with no other alternatives. If your company wants to offer many "cheap direct flights" like Ryanair and Easyjet offer in Europe, I have 2 suggestions: #1: lower your prices. #2 :your staff should be more customer friendly savvy. Because those 2 companies, that's what they offer. Always remember: you can put a lot of maple syrup on a pile of sh***t, it still won't taste like pancakes. Thank you."
Cons: "There was no in seat screens for entertainment. Space was much more cramped than other Air canada flight we had. Knees were against seat in front. No snacks provided only drinks. Food was available for purchase."
Cons: "Flight got delayed over 1 hr"
Pros: "I didn't like anything about it."
Cons: "The crew needs to learn how to effectively execute the meal/drink service. It takes entirely too long. Also, on an international Flight, over three hours, you don't provide a snack!? And the small cup of soda we get takes over an hour for some people to get. The seats are entirely too close. I'm 5'9 and my knees were digging into the seat in front of me. Then the guy in front of me reclined and I had absolutely no room. I had to turn to the side. We didn't board until around the time we were supposed to depart. We were over a hour behind schedule. They held the plane to get a passenger's bag off because he was stuck in customs. Unless it's a funeral I need to get to, I'm not flying Air Canada again."
Cons: "My first flight had free snacks and movies to watch yet it was only an hour in the air. This flight was much longer with no movies and having to pay for snacks. Seems a tad backwards."
Pros: "Great wifi ap entertainment feature"
Cons: "Being delayed twice- once for late passengers then for door problems"
Pros: "The ground staff were vl.ery helpfull"
Cons: "The seats were the most uncomfortable that I have sat in in my 60 years of flying. It was a nearly full plane and they ran out of some of the breakfast food by rhe third row was being served. I would not fly on Air Canada Rough again."
Cons: "Rouge was the problem here. Unlike regular Air Canada flights, the seats are extra cramped and there are no seat-back TVs or power outlets. (Also, the crew didn't seem to include any French speakers - weird for Air Canada.) I preferenced AC for this flight. Next time I would avoid them if it's Rouge."
Pros: "This was the first time traveling to Canada. Everything went so smooth. I will definitely be using Air Canada again!"
Cons: "AIR CANADA charged departure time after original reservation was made for our return trip to a later time that was inconvenient that resulted in a hardship driving for ( senior citizens) arriving home after a 4 hour drive from the airport to Ocala, FL.home arriving at 1 AM."
Pros: "Very smooth flight crew attendants very nice"
Cons: "There is no TV to watch movied"
Pros: "Very easy checkin, nice aircraft, very clean, friendly staff."
Cons: "Late for everything"
Cons: "Would be good to know I need to download an app on my phone before the flight in order to access the entertainment"
Pros: "It was just a quick flight, but everything/everyone was efficient and made the process/flight no problem. Great experience."
Pros: "Getting off the plane"
Cons: "I did not know I purchase a BE ticket. Was asked to pay $175 for the suit bag i had in addition to my computer bag. I was also place in a seat that does not recline. Very poor value at any cost."
Cons: "No drink service And no free tv"
Pros: "Smooth boarding process."
Cons: "The WiFi wasn’t working."
Pros: "The plane was clean and on-time"
Pros: "The loading and no hassle boarding"
Cons: "Nothing everything was smooth"
Pros: "Flight was good, nothing stood out as good or bad. It just seems like a very tight space (I'm 5'3 and less than 150 lbs)."
Cons: "Going through TSA in Newark Airport was HORRENDOUS. A TSA agent grabbed my things out of my hand and threw it on the belt without any consent from me. I was still unpacking my carry on, to abide to the rules and no she just wouldn't have it and was very rude."
Pros: "Bought a ticket through a discount site. Since I'm a senior I really didn't realize certain things. Didn't realize my TSA wasn't accepted with this ticket, also I'm was in group 5 & always in middle seat. First time I flew on United. I bought the same type of ticket for a flight in April very unhappy about my mistake. I used Skiplagged."
Cons: "The crew was very helpful & pleasant."
Pros: "Plenty of leg space and crew was friendly"
Pros: "Friendly efficient staff with good service and comfortable jet."
Cons: "Armrests didn't go up in our row only, would have been nice to know. Waffle snacks taste good but are very crumbly and make a mess, there were other options for $$. Stating "free wifi" is misleading as you have to pay for internet access."
Cons: "Flight was over 4 hours late and they just 20 mins ups to death!! Had to spend lots of $$$ on urber tp get home because my ride that was cpming at 11:00 pm could not come at 4:30.am since most people have to work."
Pros: "The flight crew and the cabin crew were professional and efficient and friendly. The ginger ale kept me from getting nauseous during the turbulent approach."
Cons: "I realize that the airline doesn't have much control over screaming babies, but the reality is, my flight experience was significantly worse because of one, a couple rows back, who kept screaming at the top of their voice for most of the flight. While everyone was seating themselves, my fellow rowmates asked me to exchange my window seat for an aisle seat, so that grandmother, mother, and daughter could sit together. That put me two rows closer to that screaming baby. I came prepared to watch a movie with my phone and new noise canceling headphones, and then discovered the United Wi-Fi didn't offer movies on that flight, the same aircraft type and route as when I was able to watch a movie that way, earlier this year. I didn't find a way to connect my Bluetooth headphones to the plane's entertainment system, and I'm also disappointed in myself, to have to say, it took me far too long, to figure out that I needed to interact with the screen in front of me, through the control pad under my elbow on the armrest. By that time, there wasn't enough time left in the flight, to start a movie. So, I just played music stored on my phone, which helped mask the baby screams."
Cons: "No communication when extreme turbulence was happening. I thought i was dying, i cried as well as the person in my section. The lady behind me appeared to be praying."
Pros: "On time and early arrival."
Pros: "The service was good along with everything"
Pros: "On time departure and arrival"
Cons: "That you charge to watch the entertainment."
Pros: "The flight was smooth. The crew was great."
Cons: "The snack."
Pros: "Everything was good"
Pros: "The blanket was nice. The crew was very friendly."
Pros: "Very professional employee! Well thought safety equipments"
Pros: "Boarding was easy and there was plenty of overhead space for my carry on luggage"
Cons: "Coach cabin was not spacious at all. Very little leg room and the aisles seemed very cramped. Also, the seats weren't particularly comfortable."
Pros: "We waited for 12 people that were running late from a connecting flight. It ended up being a 45 min delay and I was so impressed that they waited. I had a precious experience from a different airline that didn't wait for us, 6 of us with first class tickets, and we were only 5 min late! So, great that United waited for these passengers. And the time lost, was made up in the air."
Cons: "4 hour delay"
Pros: "The crew was very nice and welcoming!"
Pros: "Everything is great"
Cons: "Turbulence was insane"
Cons: "My seat was given away and had to rebook on another flight and another airline"
Pros: "Pleasant crew."
Cons: "Tight space between seats. Quite uncomfortable."
Pros: "Having a ride from the east coast to the west coast."
Cons: "Going west to Chicago - no attendant personnel ready to fly out of Chicago. Flight delay. Chicago to SFO - inflight toilet equipment failure resulting in a 3 hr delay. How long does it take to check the toilet while the plane is on the ground?"
Pros: "Leg room in economy plus. We were upgraded because of a seat assignment issue."
Cons: "No entertainment what-so-ever! And the wifi didn't work. Extremely warn/hot in the cabin from takeoff to landing and the blower didn't work."
Pros: "Never got there"
Cons: "Never got there"
Pros: "Comfort and service was right on target"
Pros: "Very friendly staff, very accommodating, even to some not so flexible passengers."
Cons: "The plane is so small. There were several men that could not even stand up and one poor guy beside me that was absolutely wedged into his seat."
Cons: "This flight had a TV for each seat. However, you had to pay $5.99 to watch basic cable."
Pros: "It canceled"
Cons: "It canceled"
Pros: "Boarding the plane was Good"
Cons: "That I was charged for the flight again or they wouldn't let me on the plane"
Cons: "Flight was delayed 3 hoursvwirh no explaination. Checked in early and was given a boarding pass with the wrong name on a flight to the wrong city. Hate agent in KW said she would call us up to rebook us on 1:06 flight and never did. Most passengers could not understand the flight attendants announcements. Very poor experience. Better from FLL to KW."
Pros: "Flight was on time"
Cons: "Better food would have made my night"