Sat for 4 hours on the ramp in the airplane because Air Canada didn’t have enough staff to load the bags or close the aircraft door! Lol
The airport in Fort Lauderdale very mediocre !
Pros: "Crew except one were friendly. Best landing ever in St. John’s. Flights on time."
Cons: "Seats are very uncomfortable. No food selection on last flight and flight attendant was reluctant to be helpful about it."
Cons: "There were several announcements to download the Air Canada app in order to access in flight entertainment. They must have been 5-6 announcements about this. WiFi access was to start after take off in order to use the app. but was never available."
Cons: "Uncomfortable and small space for the travelers"
Cons: "Improve seat comfort"
Pros: "Crew was friendly and polite"
Cons: "Boarding was awful"
Cons: "AC was aware of flight delay due to computer system failure which caused missed flight connections for passengers and yet there was only one customer service rep at the counter in the Toronto Pearson airport to provide directions to stranded and confused passengers when AC1621 landed at 12:30pm on March 13 from Fort Lauderdale. After waiting in line at customer service for more than an hour, I was told I was booked for 9am flight the next day. I was with 2 kids, no options were explained about an overnight stay. The rep put me on standby and said they were flights every hour and told me to wait for next flight. Again no further explanations about standby, I was going from one gate to the next for 3 hours and I wasn't called. When I asked the agent, she asked me to wait. Finally a fellow passenger told me to check with agent at the next gate. That agent found out the cs rep put my family on standby but put a Nonexisting flight #202. So I was never called. I didn't pay money to get this kind of poor service. All I wanted was the basics, get me home without confusion. What a shame Air Canada! Our national pride is on the line. It should be named Air Nada cause no cs whatsoever. Bad management is to blame. Train your staff and hire qualified people to handle tech dept. We have no control over weather but tech backup is worth investing to prevent tech system issues."
Pros: "I got to sleep flat on three seats as it was half empty."
Cons: "It was an half empty aircraft and I still had to pay for my seat."
Cons: "Pas assez de films et séries en français . Pas assez de comptoir Nexus en fonction à l’aer De montreal(2 seulement)"
Pros: "Arrived on time."
Cons: "Luggage took too long to arrive."
Pros: "left on time, arrived on time Good communicatiion from captain"
Cons: "Staff in economy not very friendly Very long wait for baggage"
Cons: "I had to change my return ticket early because of an emergency and Air Canada charged me $481.00 whenI only paid $371.00 fora round trip. How is that possible?"
Pros: "Rouge is not air Canada"
Cons: "As someone who flies AC quite abit. Rouge is not AC"
Pros: "Fast boarding, no delays."
Cons: "I always fly Air Canada but I guess I wasn't aware that Air Canada Rouge was a completely different species. No entertainment at all. When we got on the plane, the sun was shining through the window & floating in the air was a mind-boggling amount of dust, feathers, etc.. flying all around... like the air was completely FILLED with them.. you couldn't get a breath of oxygen. This irritated my respiratory system immensely. They also had children helping out the flight attendants which was cute, until the one girl who had just served water to the entire plane broke out into an awful fever. They were putting ice packs on her head, giving her meds, & eventually she had to get carried through the airport. This was 5 minutes after serving water to an entire plane of passengers. I ended up getting extremely sick & missed almost a week of work. Not sure if this was the cause, but it makes sense. I will make sure 100% to never fly air canada rouge again. For $400 a ticket... doesn't make sense to experience this."
Pros: "Friendly folks"
Cons: "My flight was first delayed, then cancelled, and there wasn't even bad weather at either airport. I still don't know why the flight was cancelled. My alternate flight had to be from a different airport and that flight was also delayed. I went from a non-stop flight to a flight with a layover... a 7 hour layover. Was not fun sleeping at the airport. On top of that, I had paid to select my seat and it wasn't honored on the flight back. Somehow I was unassigned because of the flight change during departure but I was still charged."
Pros: "comfortable clean and overall a pleasant experience"
Cons: "When checking in, the flight attendant randomly checked sizes of carry-on baggage and forced us to pay extra to check a clearly carry on sized bag, which we have used on at least 50 flights previously as a carry on without ever an issue. On the flight, there were countless carry on bags clearly larger than ours which were allowed on the flight. We soon realized there was not enough room for all the carry on baggage and so they randomly chose us to pay extra since baggage would have to be checked anyways. It was unfair, biased, and classless. Shame on you Air Canada."
Pros: "Able to board in advance of pilots arriving."
Cons: "Due to construction work on one of the runways, pilots were delayed as well as takeoff."
Cons: "Super noisy and we left 30 minutes late"
Pros: "The flight from Winnipeg to Toronto was ok. The flight was packed with military personnel and they all had large packs that had to be pushed under the seats but were really difficult to put there. Many of them were late for the flight for some reason so we were delayed leaving by a lot of time. The thing I did like was that the pilot made up most of the time so we did manage to barely make our flight to Ft Lauderdale as they were boarding it. The one from Toronto to Winnipeg was as I expected, a normal, nice Air Canada flight."
Cons: "I find that when I travel on the Air Canada Rouge flights I really feel like I am travelling on a third rate air line. Things don't work and you are squeezed in like sardines, Some people were boarding the flight with 2 carry ons plus a personal item. This always causes problems and seems to delay leaving as the crew then needs to either find space for it or need to check it and then deal with the complaints of the traveler."
Cons: "I would like to see planes getting boarded from the back to the front. That way there are less people holding up traffic and you are not bumping someone who is already seated as you are going by."
Cons: "boarding was very painful , stood in line for over a hour to check suitcase . by time luggage was checked and i went through security the plane was boarding. i found luggage was damaged after i returned home. i then had to spend hours on chat to report damage and get a ref number, i then had to drive back to the airport for someone to see the damage and give me paper work. i now have to drive to thornhill to bring suitcase to see if can get repaired. plus i had to pay for parking at the airport. no satisfied with air canada at all."
Pros: "Passengers don't have the right to put their seat back as soon as they get up in the air, and then push the seat back Everytime they move it get up. Do they realize that if they are watching something, you don't need to recline? I had someone in front of me that basically used their seat to almost hit me in the face Everytime they moved while I tried to do a crossword puzzle and then later eat dinner!"
Cons: "See above!"
Pros: "Food great, staff friendly and flight was EARLY!!!"
Pros: "Flight attendant was snarky to my uncle when asked how come they did not have their prebooked seats together. Her reply was something along the lines of "you can take another flight" and then she walked off, not offering any other solution."
Pros: "I liked the atmosphere and organization but lack of good food and drinks is frustrating"
Cons: "1 free checked bag and I small free meal"
Cons: "Boarding was terrible. No leg room at all."
Pros: "The flight was on time, boarding was well-organized, the service was friendly and helpful."
Cons: "The line to the washroom was quite long - there were only two washrooms at the back of the plane."
Cons: "To start with the boarding was like herding cattle. They could not control the people and people were just lining up all over the place regardless of their zone number. My husband is 6'6" and the leg room on the Air Canada flight was horrible. He had to sit with his legs out and the flight attendant kept asking him to put them in..he could not as they would not fit at all. He ended up standing up most of the 3 hour flight. I will never fly with this airline again."
Cons: "Excellent flight, no entertainment, really surprised that Air Canada Rouge has no tv monitors for individual screening. Seats are very close with the rows tightly positioned"
Pros: "Able to upgrade to 1st class"
Cons: "Customs what a cluster of confusion"
Pros: "Was moved to a nonstop Flight when my original two segment flight was delayed!! Arrived and hour before scheduled."
Cons: "Very uncomfortable seats, very tie space between seats, very slow to get off from the airplane in the arrival. Cero entertainment video center."
Pros: "Flight left on close to on time and landed early/ right on time."
Cons: "#1 Boarding was total mayhem. Why do airlines insist on boarding the plane from front to back? Wouldn't it make sense to start at the back and work your way forward? People are NOT able/aware that they need to get out of the wispy and it creates a bottleneck. If the BACK becomes 'zone 1' and you progress forward, boarding passengers are out of the way and boarding can progress smoothly! Worth a try? #2 cart blocked the aisle for 90% of the flight and it was impossible to get to the bathroom. An elderly gentleman had gotten up before service began, and he was stuck out of his seat for close to 45 minutes as the flight attendants wouldn't back up to let him pass. Perhaps the timing of this could be adjusted in the future."
Pros: "The crew and staff were at all times open to help, with a pleasant surprise to see all of them smile at all times."
Cons: "This plane doesn't have comfort absolutely. I'm a tall man and all three hours of flight I was sitting with open legs Entertainment? You will not have it if your phone wasn't charged. You have to use own phone for watching movies or rent aircanada's tablet"
Cons: "I've never been on a plane with such little leg room! I was in pain from my back and knees the next day. Reconsider flying with Air Canada if you are taller than 5'8"."
Pros: "On time and staff was friendly."
Cons: "It bothers me a little we have to pay for snacks on the plane. Meals and alcohol I understand. I also miss TVs. I had one flight on my way to Florida where I could watch movies. Need more of that."
Pros: "Flight departed and arrived on time Nice crew"
Pros: "flight was smooth and uneventful"
Pros: "Everything was great."
Pros: "It has good fair, and check-in desk person in FLL was very nice and helful, as I was traveling by my self with two kids."
Cons: "Nothing to snack for kids on the plane, delay of 1:35 minutes inside the aircraft with kids, having to be seated still."
Cons: "I took the same route with west jet the prior week. Same price. Maybe a bit cheaper even. Seats were far more generous. I used to always take air canada. Now if it is s rouge flight I look at all other alternatives first before having to settle for rouge. Terrible airline."
Pros: "Not much"
Cons: "Check in crew was late starting . Boarding was rushed and just not smooth . Entertainment was outdated . Flight attendant forgot to provide food request and had to be reminded. Time to get rid of business class and have upgrading more affordable. I will try hard to not take Air Canada in the future. Westjet and JetBlue are so much better in all respects."
Cons: "The seats were uncomfortable, hurts your back. Couldn't control your own accounting No leg room Didn't know that I had to install an app for entertainment Food was cold and saggy."
Pros: "Crew amazing"
Cons: "Nothing. Always accommodating."
Cons: "Small seat, no entertainment, you have to buy blanket and headphones"
Pros: "getting off flight they didn't tell me at gate checkin that I needed a specific tag to receive my double stroller at the gate upon arrival to yyz. so I arrived with my twins and all our stuff to have to carry one of them and deal with all kinds of trouble until we wereat luggage pickup. HORRIBLE"
Cons: "when gate checking strollers be more clear - I was travelling alone with twin 4 year olds ... to have to carry all the carry on luggage and deal with kids who are tired having the stroller after the flight at the gate would have been extra helpful which w=is what I had intended"
Cons: "Free drinks"
Pros: "The crew was nice and I felt very safe and cared for."
Cons: "The seat could have been more comfortable to sleep on"
Pros: "Crew amazing. Passengers great"
Cons: "Seats are way too small. Aisles way too tight. Recent acquisition by air Canada must improve passenger comfort."
Pros: "IFE, aircraft"
Cons: "Comfort, food options"
Pros: "L’équipage très serviable à l’ecoute et souriant"
Cons: "Pas d’ecran dans les appuie tête devant pour l’entertainment. Le siege n’a aucun ajustement pour la tête Et aucune prise usb pour charger nos appareils"
Pros: "Short flight. Crew was a bit loud but fine. Didnt have to pay for an exit row seat which was awesome. The flight actually arrived earlier than expected at our destination."
Cons: "As wheelchair handicapped female why put me in a window seat? near constantly screeming and crying and unruly children? Most unhappy and stressful experience..."
Pros: "Old plane so seat pitch was good"
Cons: "Maintenance issues meant a 2 hour delay where we stayed on the plane"
Pros: "We enjoyed flying out of FLL instead of MIA and the time of the flight."
Cons: "Our stroller wasn’t delivered to us at the gate at arrival. Even though we left it at the door of the plane when we got in the plane. We addressed the issue with 3 staff members and the answer was that “we “ failed to requests it. This was a first for me!"
Pros: "Great crew"
Cons: "Better on board entertainment"
Pros: "No turbulence."
Cons: "Fees for luggage included just as it used to be !!!! 60 euros for a luggage is way toi ecpensive !!!!"
Pros: "The crew was awesome, and the seating was comfortable and lots of room"
Cons: "We found everything awesome"
Pros: "There was not much to like... we boarded quickly that was about it."
Cons: "For starters, they should offer water and juice on all flights. On my outbound trip they only offered water and it took them a long time to offer the water. Also, on my inbound trip they turned on the lights after take off and had them on for a while. Seats are also SMALL."
Pros: "The pilot was honest and concerned with the safety of the aircraft. That was most appreciated."
Cons: "Flight was 3 hours late. There was no liquor or even a small snack provided. Minimum service by the flight crew. Most disappointed!"
Pros: "Boarding was good and the crew were helpful/friendly."
Cons: "Flight delayed 3 hours. Aisle Seat narrow and was hit a lot every time someone went bye so there was no napping for me however since it was a direct flight and only 3 hours I would take it again. I was glad when we landed."
Pros: "Hassle free and easy. Since our airport arrival was ddlayed by rush hour traffic, the check jn process was made easier by the Air Transit attendant's assistance to be processed through fast track security clearance."
Cons: "The Food and Entertainment raiting above should be understood as Not Applicapble"
Cons: "Old plane small cabin and seats hurt after 4 hrs."
Pros: "The staff were very pleasant and helpful. The food was good and the seats were quite roomy"
Cons: "I don’t have anything to complain about"
Cons: "I did not like that economy pax are limited to 1 checked in luggag. I think 2 in more ideal especially for an international flight."
Cons: "My suitcase was damaged and it was not handled well at the airport and I have not heard back from the Airline"
Pros: "Crew professional despite longest flight of my life"
Cons: "The personal screens weren’t working, not even the USB chargers! We knew right away upon boarding but crew likely lied to us telling us they would come on above 10,000ft. They never did, electrical problem apparently. Unacceptable on a transatlantic flight. To add insult to injury some teenager got separated from his parents in the confusing Rome terminal, likely in the bathroom. Was 30 minutes late boarding and because his suitcase was on board we couldn’t leave until they found him or his bag. We therefore missed our takeoff window and left 70 minutes late! So a 9 Hour flight with no infotainment or WiFi or charging became a 10 Hour flight from hell with terrible food to boot."
Pros: "Club class was worth the upgrade purchase. Friendly staff. Continual service. Comfortable. decent movie selection."
Cons: "Screaming baby. But can’t do much about that."
Cons: "My luggage did not arrive on the flight I am greatly indisposed as the hot weather requires frequent change of clothes."
Cons: "2.5 hr on tarmac before departure"
Pros: "Meals provided Plane was early quick, smooth flight"
Cons: "No personal tvs Plane was old and falling apart in some places (e.g. arm rests) Staff wasn't on the ball (friend ordered vegetarian meal option but was given chicken, asked for water and staff ended up forgetting)"
Pros: "Staff were friendly"
Cons: "Seats were very uncomfortable"
Pros: "Timeliness. Took off and arrived early. Wonderful bonus."
Cons: "Expensive soggy sandwiches. Cramped seating. One small glass of warm water to drink on a long flight."
Pros: "The plane smelled like vomit from boarding to landing. Seats were uncomfortable. Had to pay $9 for headphones. Food was served at odd times for time zone we were leaving and lights were left on far too much of the time for an overnight flight. I’ve had much better service on other airlines. Staff were pleasant but very impatient."
Pros: "The flight was only half full so we got to spread out and have room to stretch out. The crew were very good and the pilot’s comments were appreciated. The crew offered water frequently throughout the flight."
Cons: "My hot meal was lukewarm and the salad was not very good. The snack at the end of the flight was not good. Would have been better to have a muffin and some fruit or yogurt."
Pros: "The crew were professional and helpful. Most impressive! It was clear that they genuinely cared about the comfort of the passengers."
Pros: "Staff was super nice"
Cons: "Too small"
Cons: "Delays Antiquated electronics use procedures Slow onboard service on a red-eye flight"
Pros: "IT went up and down at the proper time."
Cons: "The seats are uncomfortable. My feeling is they were designed to be in the reclining as the headrest can not be reached comfortably in the upright position."
Pros: "Stewardesses were great..... Very Helpful"
Cons: "Plane was dated ..... Bathrooms not clean."
Pros: "We had a issue at boarding and nobody could help Nobody is in charge, they use this technique to avoid helping anyone. You go from manager to manager and they claim tht the person who could have helped is not here and you can t reach her on the phone either So they didn t help us! Pathetic technique. After the scandal in Ottawa. I am not surprised this airline has such a bad reputation. I don t recommend it. Also blankets and headsets cost 9 dollars each. Thanks for putting strong AC!!!"
Pros: "In flight entertainment. Helpful flight attendants and comfortable enough seats for the price."
Cons: "Not the airlines fault but the woman in front of me reclined her seat 100% and was in my lap the entire flight: made for leg cramping and discomfort for the 8+ hours in the air. The sand which I received also had soggy bread after warming.. I got the vegetarian and was a bit disappointing."
Pros: "We paid extra for the options plus on this flight, which meant that we were able to choose our seats, we were given snacks, bottles of wine with our meal, blankets, pillows, face masks and headphones. Everyone else had to pay for these items on flight (if they wanted them). As a result we felt like royalty."
Cons: "Unfortunately you can never escape the family with the screaming baby..."
Cons: "Waiting 2.5 hours in he plane, on the Tarmac waiting to leave. Why can't passengers remain in the airport until the plane is ready?"
Pros: "Not individual screens on every seat... i am traveling with 2 young kids so they need some entertainment to keep them calm during a 4 hour flight. My kids are in the Kids club... no difference in whatsoever.... no free chips...no nothing.... I bought chocolates and they made me pay for. The cabin AC was way too cold my daughter was freezing. I asked a blanket for her they told me it was $11. 00 O said ok fine. They forgot me after 45 minutes she remembered and she felt bad so she gave the blanket for free."
Pros: "Good flight and helpful crew!"
Cons: "It's time to update the cabin to have displays in the seats on all planes. Streaming entertainment is ok with the app a we used but then you should be able to charge your devices to very least - no jacks on board the A 310 and this on an intercontinental flight and no note to have the decices fully charged before the flight."
Pros: "Got me here alive"
Cons: "Staff attitude below average, plane quality below average"
Pros: "Checkin attendant set us up on our own bench given the flight wasn't full. Much appreciated rather than playing games with premiums. Nice, new aircraft. Good basic flight services, though the meals were nothing fancy."
Cons: "No pillows available, and blankets for purchase. Airline certainly didn't go to any lengths to facilitate passenger comfort on an international overnight flight. Flight schedule was also kind of weird. Turned the lights on 2.5 hours out from destination for a pass-out-packaged-biscuit meal service. Was not a restful flight"
Cons: "I was stuck in another city because a connecting flight was canceled so I never got on my flight to Rome. I didn't get a refund or credit or anything for my flight."
Pros: "Comfortable seating, good entertainment selection available and drink provided on short flight."
Cons: "Delay and disorganization at airport left passengers frustrated with at least 3 changes to gate prior to departure. Added to this was the incorrect announcement on P.A. System at 6:55pm a change of gate to leave at original time (7pm), only to have a stampede of passengers arrive at newly assigned gate to have no airline representative there and soon a new/revised departure time of 21:05 instead. Hopefully, those clients with international connections were able to make it, but I suspect that several had their plans changed with this > 2 hour delay."
Pros: "It was well heated because often airplanes are too cold, I get sick and also notice that some passenger start coughing, and also me after some hours. The personal was friendly and I knowticed that they tried to please everybody. Unfortunately there was a baby who cried most of the time and her mother simply was not able to calm her. I also travelled with two babies and small children every year long distances but mine always fell asleep and never cried. I know this is beyond your control"
Cons: "The food was not too good, I think I will order vegetarian the next time."
Pros: "20min early and excellent crew"
Cons: "Wifi entertainment went offline 30mins and and never restored. So no movies"
Less over zealous woke flight attendants. Never again ! I felt more like a prisoner than a passenger.
If you plan to fly United and want to watch a movie, plan to bring both types of headsets. ( 1 for smart phones, 1 old school headset). My flight going required the old school headset, except the seat I was in had a broken port and since subtitles were not available, I had to watch my movie without sound(fun!). On the way back, United offered the United app where you can access movies from your smart phone, except I didn’t bring smart head phones. Since I watched a silent movie going, how much worse could it get? Well, it got worse since no movie would even load. The crew explained that we were traveling over water and that was the reason, but I tried on and off for the whole flight and the movie never loaded so that reason sounds like bullshit.
Pros: "Non combatants."
Cons: "Pitch very small."
Pros: "Comfortable seats, no delays, smooth flight"
Cons: "Food choices were terrible - breakfast time and no breakfast food, no sandwiches just overpriced snacks."
Pros: "2h short flight!"
Cons: "Bloody narrow seats and aisle, no comfort at all - horrible!!!"
Pros: "The crew was amazing! Very nice, professional, courteous. Couldn’t have asked for better. I also enjoyed having wifi for viewing your movies in contrast to screens behind the seats."
Cons: "A variety of bag of chips in contrast with pretzel sticks."
Pros: "Quick boarding and on time take off"
Cons: "The new fare basic coach doesnt allow carry ons even for money! I had to check my carry on for $30, unlocked with all my medication and valuables. I had NO idea I couldn't take a small carry on. That's insane. Worse than Spirit, which is not saying much. At least you can pay for a carry on with Spirit. They forced me to check my unlocked bag. United used to be one of my favorites. Its lower than Spirit now. Beware!"
Pros: "Not much"
Cons: "Cabin AirConditioning fault. Air bridge fault all delayed flights from Fort Lauderdale to San Antonio"
Cons: "The inbound flight was so poor and with mounting delays we lost trust in United. We gave up our first class tickets for last minute southwest"
Cons: "Poor flight. Attendants didn’t turn on the a/c until plane was at altitude then would periodically turn it off."
Pros: "Everybody was wonderful. All the staff were friendly and the flight was great."
Cons: "I volunteered to gate check my instruments (which I NEVER do because it’s not my hobby, it’s my livelihood). When I did, I made very clear that I’ll ONLY do it if it’s handed to me at the gate when I arrive. It CANNOT go into baggage claim because it’s 2 $3000, left handed, vintage Paul McCartney basses packed in one bag. The gentleman assured me that I’d have it handed to me upon arrival. It isn’t designed to go through the rough handling of people I’ve never met or trusted. So I got to Denver and waited at the gate until someone told me, “oh no that’s gonna be down in baggage claim” Needless to say, I’m scared to death and I don’t even know where $6000 worth of instruments of mine, is right now. I wish people would communicate when they promise things."
Cons: "Had to pay for Direct TV."
Pros: "It was perfect"
Pros: "Not much besides the boarding was quick"
Cons: "The crew was overly loud and disturbing. We were told we couldn't bring along a carry on bag with the type of tickets we had purchased yet there was plenty of room for us to once we boarded."
Pros: "Nice service"
Cons: "Plug by me didn't work"
Pros: "Nothing really stands out as exceptional"
Cons: "The snack mix... that was absolutely disgusting. It was an Asian-style snack mix and I was just hoping for something like pretzels, or peanuts. Not a ball of wasabi"
Pros: "Hoping to enjoy an easy refund."
Cons: "So far, everything okay."
Pros: "Boarding, friendly staff"
Cons: "One of our tv's didnt work on the flight. All flights should have free movies. Flying into Florida we were able to enjoy a movie but on the flight back home everything (even a regular tv channel) had to be purchased."
Pros: "The crew was friendly and helpful. We were always informed of what was going on."
Pros: "Excellent food service, fast ground crew and comfortable seats. On return we were diverted due to weather but Customer Service kept everyone informed and was on top of everything."
Pros: "My flight was nice and smooth"
Pros: "Professionalisam, friendliness and smiles of United stewards."
Cons: "We weren't accommodated when asked to be seated next to each other."
Cons: "Seat wouldn't recline and I was having a broken leg in a cast I had to keep straight"
Pros: "Everything seem to move in a timely manner. The staff was nice and pleasant and the overall flight was smooth (I don't really like flying at all but it was good)."
Cons: "I didn't like watching the news and seeing you drag a man off the plane to accommodate your employees. That was heartless."
Pros: "Safe landing in windy conditions."
Cons: "Air-con failure delayed departure. No complimentary food or OH. Poor legroom. Nothing"
Pros: "Nothing at all literaly"
Cons: "Walked in with 45 mins to spare my girlfriend took JetBlue we got there at the same time they put my girlfriend on united put me on a flight a hour later on stand by I didn't know what this meant I don't fly often come to find out the man at the front basically just screwed me they tell me there are no more seats I need to go on a flight that was originally for 5 but delayed to 6 obviously now I am upset I am admittedly easing my voice who wouldn't to speak to a manager a man tells me to come down or he is getting security and I will be removed I say once more I want a manger he gets security THEN GET THIS THAT WAS THE MANAGER LOL who just did not want to help because he is lazy and dosent like his job then when 6 30 finally rolls around the temperature in the plane had to be on 80 at the end of my flight my shorts were soaked in sweat DONOT EVER FLY UNITES EVER"
Pros: "Would never fly this airline again felt like a number / a sardine in a can"
Cons: "Staff was awful and acted as if they were just going through the motions and didn't listen to me"
Pros: "I didn't like anything"
Cons: "They say I miss check in by 1min. There was no more flights to NY. I told them to connect me to Bradley in Connecticut, they say no they can only get me flights on. My original destination. In which they don't have any. They send me all the way to Newark. So i had to find my way to NY then to CT. The TSA officers that work at this airline are awful. Overall experience was horrible. I would give it zero stars if I can."
Cons: "It took roughly 40 minutes to get the luggage form the middle of terminal B to the end. O'Hare is consistently the worst airport in the world I have been to for luggage purposes."
Pros: "Timely boarding"
Pros: "The people that work for the company are good, professional...But: No leg room if over 6'; Everything extra $--water, $45 for a CARRY ON! $59.00 membership to save $9.00 off your bag; can you do the math? YELLOW advertising is just to make you hungry--but no food!"
Pros: "Asked why is there no leg room to even move your legs or drink a glass of water without hitting the person next to you . Response you can upgrade for 50$ be semi cramped. I'm not a big guy 511 180 this was the worst I have ever flown . If you where lucky to fall asleep the attendants would hit you with cart. Not once not twice but 4 times ."
Cons: "We have been members of Star Alliance for over 20 years with millions of miles in the book, and though I have avoid flying with the US companies of the Alliance, we too United round trip to Miami via Fort Lauderdale, flying down I was surprised that with the short flight the in flight entertainment was not free? We paid extra for extra leg room and exit seats, though what was left was given away free, which felt a bit unfair for those who paid in advance extra? Most traumatic was on the return trip, at the gate as we were removed from our prepaid seats, due to the fact that the ground crew checking us in asked us abruptly weather we could assist in the case of emergency, I replied, "Yes", but my partner was confused and did not understood the question nor the context as to what or why she was being asked! As I tried to explained that she was German and that the question had confused her and didn't primped reply, the crew stope us from boarding the flight, and demanded that our seats be changed for someone who could understand English! We explained that we both understood and spoke English perfectly well... But no one was going to reason with us and quickly removed us from our seats and had us put into the back sectioned which was without extralegal room and proceeded to give our seat out to another couple who volunteered... Without charging extra... It was appalling their behavior and unreasonable gestures towards their customers and at that a Gold member of the Alliance. We will no longer book flights with United no matter what comes, even if we have to fly around the world to get there pay triple etc. It felt a hint of racism and with the state of things, I do hope others take heed in consideration of flying with this airline. Thank you"
Pros: "crew, takeoff, landing and flight were good on each flight. no complaints there."
Cons: "from COS to FLL: first flight was late taking off. connecting flight was on time. this is a bad combination. i was literally seconds from missing my connecting flight, and that was after sprinting from one terminal to another. captain on the first flight announced that takeoff was delayed because they were waiting for flight charts to finish downloading. really? WELL THEN GET THERE 20 MINUTES EARLIER AND BE PREPARED TO LEAVE *ON TIME* SO THAT PASSENGERS DON'T MISS (OR NEARLY MISS) THEIR CONNECTIONS!!!"
Pros: "Late, very late. Kept saying 20 minutes, just 20 more minutes. It was over an hour and a half late. Poor communication. Lost my luggage and blamed it on bahamas air even though it got stuck in houston."
Pros: "Please do a better job of keeping your customers informed about cancellations of flights in the event of a storm or emergency..."
Cons: "No one try to reach out to me let me know my flight was canceled I had to find that out on the day I was supposed to travel"
Pros: "I like the prompt service at the receiving end."
Cons: "That everything needed to be hurry up when there was plenty of time to do what needed to be done. I was given a ticket for some one else together with mine. ..."
Pros: "I was able to get on an earlier flight"
Cons: "The middle seat, but I was glad to have a seat"
Pros: "Friendly stewardesses, and decent leg room"
Cons: "Terrible experience with my baggage and your company's customer service, or lack thereof of."
Pros: "I flew from Manchester NH to Miami with a layover in Newark. I had 7 people in my group with three of them being children. I did not choose seats before departure date and when we arrived at the airport we found that we were all in separate seats. The attendant noticed this and immediately moved people around to make sure the children were sitting with an adult. It was a small commuter plane so I was very surprised anyone would change seats. Thank you United for a great experience"
Pros: "United flight fine but only one TSA person working and one security line open for hundreds of passengers. Many including myself ready to miss our flights. Poor coordination between airport, number of flights scheduled and AirPort personal working."
Cons: "My seat was randomly switched from my first selection and I got a horrible seat and was unable to regain my original seat selection. Very uncomfortable seating. The staff was nice, but not overly friendly."
Cons: "A caramel waffle is definitely better than salted pretzel sticks but the airline should at least offer chips or cookies."
Pros: "Crew was very cooperative."
Cons: "Seats were not together we were 3 kids and 2 adults all seats were separate. Crew solve the problem anyway."
Pros: "I liked that I had an assigned seat."
Cons: "The teams of employees walking up and down the gangway to check people's carry on baggage. The carry on baggage police. They have a whole system set up to harass customers and strong arm them into paying more fees. So lame. Also we are all sick of baggage fees, paying for wifi and paying extra if you don't want an aisle seat."
Pros: "It's was fine no issues"
Cons: "Too close of a connection flight."
Cons: "Lack of care, accurate information and professionalism. No options offered and no concerned for our time and no ownership of the issue. Quick to blame the weather and guarantee fare collection. Another airline on my list of "never again" like Spirit."