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Pros: i was pretty comfortable being in an aisle seat

Cons: didn’t love the lights coming on in the middle of the night

Pros: The crew was friendly. The flight was safe.

Cons: The flight to be on time.

Pros: Pleasant crew

Cons: For a 5hours flight meals should be served onboard

Cons: The quality of the video streaming was really low. It was disappointing.

Pros: The crew was good

Cons: I didn’t like how I prepaid for my window seat & ended up with a different seat in the middle

Pros: The flight was on time and boarding/de-boarding was very easy. there was ample overhead storage for everyone.

Cons: Extremely uncomfortable seats (I travel internationally multiple times a year and am used to long flights). Other international flights include beer or wine The food was mediocre at best

Pros: Special meals were great

Cons: One of the flight attendants was a bit rude

Cons: Should have included meals on flights that are 8hrs.

Cons: Better notification that I was going to be charged £50 for each piece of luggage

Cons: Newer aircraft

Pros: The crew was good.

Cons: Food.

Cons: No chance to change or reschedule flight. No understanding with a bit of compassion the situation.

Pros: Crew was outstanding

Cons: Gate location information delayed until last minute!

Cons: TAP was late getting the first flight out, offered almost no help and almost left 22 people stranded in Portugal and tried to get us to pay for a new flight at our own expense. Customer service was terrible. Multiple people in line said they had been stranded in Portugal by TAP airlines before.

Pros: A good airline- I will use them again!

Pros: The crew always friendly

Pros: Crew was friendly.

Cons: During the flight many people (including myself) complained about the very cold temperature setting inside the cabin. Passengers who asked for a second blanket did not get any. Unfortunately, the crew never switched on the heating system in order to make the flight comfortable for most passengers.

Pros: Crew had good attitude

Cons: Cold, late

Pros: Crew let us know that we all would make our connections.

Cons: Really poor communication prior to the flight taking off. Crew did not tell us the flight was going to be delayed until after our departure time. And then gave us little guidance afterwards.

Pros: The food was great and the crew was very friendly.

Cons: Seats too close when leaning back

Cons: Only two options for dinner is very few options.

Pros: Thank you for waiting for us. We were delayed. I appreciate not missing our flight.

Pros: Everything was ok.

Pros: I like the seats which were only 2 instead of 3 seats.

Cons: - Felt like I was bothering the air stewardess when I asked for anything - Flight was delayed by 50 minutes. - Food was extremely bland and below par.

Pros: Free entertainment. Big, spacious plane

Cons: Food was disgusting and crew was not very friendly.

Cons: Our flight was delayed from Cleveland and so was the plane going to London . We made it to the gate 15 minutes before boarding was complete . When we get to the gate they told us our seat is gone , someone else got it and we are booked to tomorrows flight and put in a hotel. Me and other 10 people was kicked off because they over soled the flight . Very frustrating and disappointing !!!!!!! Luckily the lady at costumer service was really helpful and put me and an other girl on a flight to Dublin the same night.

Pros: Staff were super nice. It was a code-share with Air Canada so it turns out to actually be Air Canada.

Cons: Food was dreadful. The code-sharing is not good because I can't check in online 24 hours before, so I can't select my seats until I get to the airport. I also can't select my food with a code share and that matters to me because I'm vegetarian so it won't be something i do ever again.

Cons: The first leg to Frankfurt was 6 hours late. Missed connection, missed next possible connection, and waiting in line to try to get last possible flight out. Everyone's schedule has been turned upside down.

Pros: There was nothing to like.

Cons: The time to catch the next flight at Washington DC and Frankfert was too short. Walked about a mile and half between two gates. Request to change the time slot

Pros: Not and horrible waited for 10hour before we board the last journey

Cons: Is horrible will not use kayak again we want to change the flight we were told not changeable

Pros: Seats were fairly comfortable with decent leg room.

Cons: My biggest complaint is for the exhorbitant baggage fees—€100 for two bags is ridiculous. Also, one of the crew was rather testy with us when we first boarded (unprovoked), then came to us a few minutes later to say something nice to sort of make up for it.

Pros: The crew was amazing. Brand new airplane and service was excellent. Bathrooms were kept clean.

Pros: The personnel AFTER passport control was wonderful, both airport and United. Passport control workers failed to recognize or help move us through to be able to board in time while they allowed other passengers to go ahead who had same departure. Plane waited 30 mins past take off for us.

Cons: Brussels airport staff at pass control needed to acknowledge departure concerns to prevent plane delay of takeoff. Many passengers missed their connection in Chicago because of our delay boarding due to pass control wait and lack of help.

Pros: More space that on competitors.

Cons: The crew was not particularly pleasant to deal with. Also, the seat kept reclining itself without me ever pressing the button. Had to constantly adjust it.

Cons: Extremely poor timing and communication. Departed over 2hr late and missed landing to the correct airport by 10 mins and so had to divert to an airport an hour away with poor coordination

Pros: The planes departed and landed on time.

Cons: My bag remained in London during flight change.Have direct flights to avoid such cases.

Pros: Customer service.

Cons: Entertainment need more movies

Pros: The overall experience was great! I was extremely satisfied. I thought the crew was very kind and the extra touch of bringing ice cream to everyone as a treat was perfect for our family that had to restless little boys.

Cons: I did find it strange that the only brought the drink cart around once during the 9 & 1/2 hour flight. It was a cost savings approach more than anything. For the crew, I am sure it was also a time savings approach. When going to find another drink, it was clear supplies were also thinning out.

Pros: Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise.

Pros: The crew was amazing and extremely helpful!

Cons: The food could have been better

Pros: Late departure, dirty, staff not friendly.

Cons: Really hard to get boarding passes online

Pros: Nothing special, staff was ok.

Cons: Departure delayed 3 times. Flight was supposed to be at 8h20 am and we get in the plane at 7h00 pm. We were stuck waiting in the Bus for 1 hour because meals were not all in the plane.

Pros: Couldn’t drink it since I am pregnant, but free wine with dinner.

Cons: Plane was hot. Was in the back and had to sit for a while before air was turned on. No entertainment. Bad weather made our flight 2 hours longer. Couldn’t sleep on overnight flight as ailes were busy for the rest room.

Pros: The staff were nice, I was sitting in a bulkhead seat so that was nice to have extra room.

Cons: There was no entertainment (broken) and the meal was not the greatest.

Pros: Nothing

Cons: Was delayed 4 hours

Pros: Nothing.

Cons: Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible.

Cons: Vegan options

Pros: New plane with good features. I was very comfortable.

Cons: The bathrooms smelled every time someone opened the door. Febreeze, please!!

Pros: The crew was very good and there was enough leg room.

Cons: The dinner option was underwhelming.

Pros: I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable.

Cons: There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach.

Cons: There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline.

Pros: Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy.

Cons: Meals were very small but tasty. Movie options were random but enough to keep you occupied.

Pros: Dry accommodating staff all around. Thank you

Cons: More space between people. Not much you can do I understand that. So overall great

Pros: Comfort, friendliness and ease of travel with Westjet

Cons: Can't think of anything

Pros: Crew was great . Seats not so much,

Cons: Maybe a movie for everyone.

Pros: Premium seats were more comfortable, crew in our section was great, newer airplane was lovely, food and drink were really good.

Cons: Can’t think of anything within WestJet’s control that was bad.

Pros: Crew was very nice. Food was ok.

Cons: Seats were not very comfortable.

Pros: Food was hot

Cons: Seat were slightly uncomfortable

Pros: Not much

Cons: Our bags were lost, no apologies (in fact, the phone was put down on me twice), when the bags were returned after 24 hours, one was damaged and had to be replaced at my expense....no chance of a refund. My family and I will NEVER TRAVEL WITH AER LINGUS AGAIN....the worst airline in the world

Cons: The flight from Rome to Dublin was 1 hr. Delayed (aer lingus also)therefore we missed our connecting flight to Los Angeles we missed our flight.

Pros: Nothing

Cons: Boarding took forever. Seats were tiny

Pros: Old plane so seat pitch was good

Cons: Maintenance issues meant a 2 hour delay where we stayed on the plane

Pros: The entertainment was good - lots of options The staff were helpful

Cons: Seating was very cramped, I am not a big person, neither was my neighbour, but we had to get very cosy rubbing arms at all moments of the flight. I had a seat support at my feet, so there was nowhere to put my briefcase under the seat in front of me. I needed an evening meal, but also needed to try to sleep, by the time the meal was served, we were half way into the flight with little time left to sleep. Please provide pillows on these flights, my back was very uncomfortable.

Pros: Crew was good

Cons: Couldn’t fit my carry on in their plane so I was forced to check it, plane was very cold, very little to no leg room

Pros: Better system to boarding.

Cons: Announce properly for boarding.

Cons: They are very sneaky and try to make you check carryon bags - for $120. Will never fly w them again.

Cons: Flight delayed but otherwise it was good! Maybe entertainment such as tv monitors or inflight entertainment upgrade.

Pros: A good airline- I will use them again!

Cons: Taking off & landing

Cons: Old equipment as Maxes had to be replaced. Very limited luggage space in cabin. Little leg room and airline making a bundle off passengers with carry-ons that were over weight and charging to put under plane. Maybe not an issue if they had the Boeing Max up and running.

Pros: The seat has minimal cushioning

Pros: Crew let us know that we all would make our connections.

Cons: Really poor communication prior to the flight taking off. Crew did not tell us the flight was going to be delayed until after our departure time. And then gave us little guidance afterwards.

Pros: Great crew on board. Very helpful and friendly.

Cons: Check in staff need more customer service training.

Pros: easy boarding

Cons: seats

Pros: The seat was broken, The temperature was freezing and despite asking 3 staff members nothing happened to sort out the situation.

Cons: several thinkd as above

Pros: The crew was good

Cons: I didn’t like how I prepaid for my window seat & ended up with a different seat in the middle