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Pros: The price of the ticket, initially that is, see below.

Cons: You must pay for a carry-on, which wrecks the substantial price difference between Icelandair and Wow! They called for Final Boarding over 50 minutes before departure and then proceeded to not even leave the gate until actual departure time, no stated delay either. They want you to rush on and wait, and pay! Woke up the cabin to try and sell hats with over 3 hours to go on flight. Not even water or a simple snack was complimentary. The Spirit Airways of Europe....

Cons: did'nt go because of flooding and u kept my money knowing it was'nt my fault i had to cancell trip, never again

Pros: Nothing

Cons: Poor customer service

Pros: Nothing

Cons: I did not like that I was unaware they changed my flight number from 404 to 406 but because of storm warning it made sense. I did not like how they board you on the plane in Iceland. They make you take a bus and then climb up stairs into plane out of ticket order. Standing on those stairs in rain and wind is not fun. also the food selection for morning is awful.

Pros: Comfy seats

Cons: See above

Cons: No chance to change or reschedule flight. No understanding with a bit of compassion the situation.

Pros: direct flight

Cons: like being in a flying school bus only the seats are less comfortable

Pros: Had a great seat on options plus.

Cons: Food still not as great as other carriers but some improvement

Pros: The staff was really friendly. I had good leg space and movies were offered

Cons: I put low on food cuz there were non. But I knew that already. When boarding they did not go by section so I think it was not as effektive as it would have Been by letting the people in the back rows enter first.

Pros: The in-flight entertainment system is very good (once you get past the spam video ads for Icelandic attractions). The flight crew on both flights was very attentive and friendly. I really appreciate that IcelandAir gives out toy boxes to the children on the plane; that's very nice.

Cons: They give you no food whatsoever, even for transatlantic flights (not even snacks), and they do not make you aware of this prior to being on the airplane. If you want to eat, you have to purchase their overpriced airplane food from the menu.

Pros: The crew was friendly and attentive.

Cons: On our outgoing flight we believe they changed the type of plane because we ended up with extra legroom seats which was nice but they made us pay for them. Since I was flying home alone, I did order an extra legroom seat and they tried to make me pay again at check in, even though I had my receipt.

Pros: Very speedy embarkation process

Cons: The seats weren’t comfortable, no snacks were offered at all unless you paid for food, & we had to get off the plane in Iceland on the runway & walk to a bus that took us to the terminal.

Pros: Snack wise you get pretzels and/or cookies which are both really good. They come around a couple of times for it.

Cons: Leg room is a bit tight as always but that's expected. For the entertainment system you have to bring your own device which is a little annoying but I was trying to sleep during the flight so it didn't affect me too much

Pros: Fast and efficient service, new plane with nicer seating.

Cons: That you have to pay for coffee and drinks that are normally complimentary.

Cons: Crews were good

Pros: The crew was friendly. The flight was safe.

Cons: The flight to be on time.

Pros: Flying on the 380 very smooth

Cons: Gate was not available at arrival

Cons: BA need to stop the silly practice of boarding according to status - it’s inefficent and leaves me with the impression that BA is obsessed with pseudo hierarchy.

Pros: Crew was good. Cramped seating as usual.

Cons: Extra seat leg and knee room like 4 more inches would make all the difference in the world.

Pros: NA

Cons: flight was delayed about 2 hours. First hour waited in the plane. Why they've boarded us if we were not able to take off and had to wait in the aircraft? Near Heathrow, we took loops for about one hour. Expensive and offering nothing, no luggage, no seat selection, no meal on board. BA worst than lo

Pros: Such nice people

Pros: Great crew and food! Loved the comfort.

Cons: The selection of movies could be better. There wasn't a lot to choose from.

Pros: Plane was only 65/70 full

Pros: Staff was wonderful, food was great! Takeoff was a little delayed but they kept us informed and that was fine. Over all a wonderful experience

Cons: Nothing

Pros: This plane was much bigger and the seating was more comfortable and spacious. Also helped that this flight was less longer than my first.

Cons: The bathroom was dirtier than the other plane by having tissues on the floor. Also, plane was delayed because of cold weather and another plane took our spot during our land.

Cons: We were not told we would have to land the air craft in Canada to refuel until we were taking off. This caused us to miss our connecting flight in Iceland and turned what should have been a 1 hour layover into a 24+ hour nightmare. Now, our return flight has been indefinitely delayed and we do not know when we can get home or how.

Pros: The plane did not arrive. Could not book for next days flight. Now they are not refunding...

Pros: WOW airlines canceled my flight and won't refund my money

Cons: WOW airlines canceled my flight and won't refund my money

Pros: The price for the flight was very nice and the staff was on top of things especially for how long the flight was.

Cons: The food and drinks were very overpriced and taxed as well.

Pros: Nothing

Cons: I did not like that I was unaware they changed my flight number from 404 to 406 but because of storm warning it made sense. I did not like how they board you on the plane in Iceland. They make you take a bus and then climb up stairs into plane out of ticket order. Standing on those stairs in rain and wind is not fun. also the food selection for morning is awful.

Pros: More leg room

Cons: No movie or entertainment

Cons: Seats are too small

Cons: Everything.

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Pros: All comfortable & smooth.

Cons: All good.

Pros: WOW airlines canceled my flight and won't refund my money

Cons: WOW airlines canceled my flight and won't refund my money

Pros: Cheap price but hefty baggage fee and uncomfortable plane. Accommodated me with a hotel room at the Hilton and a buffet voucher for 3 meals a day. This was very nice of them to do since my flight from Gatwick to Iceland and then to Baltimore, MD wad cancelled many times due to a snow storm in Iceland.

Cons: Uncomfortable plane. The plane was delayed for over a week so I cancelled my ticket and booked it through another airline. When speaking on the phone with WOW staff I could barely understand what they were saying because most staff I spoke with had very poor English.

Pros: Nothing

Cons: I did not like that I was unaware they changed my flight number from 404 to 406 but because of storm warning it made sense. I did not like how they board you on the plane in Iceland. They make you take a bus and then climb up stairs into plane out of ticket order. Standing on those stairs in rain and wind is not fun. also the food selection for morning is awful.

Pros: Boarding was simple compared to the complexity of many airlines with all their zones - peasants in the back type of thing. Fare was about half that of other airlines. Delays on both planes, but weather may have been an issue.

Cons: My allocated seat was so cramped my knees were compressed against the seat back in front, however I sat. I am not unduly tall. They did actually move me and that was a bit better. Had to pay for water - that's wrong!

Cons: not agreeing with the policy that you have to buy even the WATER... that is cheap!!

Pros: Great staff from check-in all the way through to exiting the airport.

Cons: No snack provided with the free tea/coffee/juice. Rather limited in flight entertainment selection and no free headphones provided. Small kvetch: Lights turned on too harshly after being dimmed for sleep. I know, first world problems!!! Lol

Pros: The crew wasn’t very friendly and service was minimal. I was asleep when beverage cart came around, they never came back for a 8+hr flight.

Cons: Better service

Pros: Nice clean plane, more roomy plane than first flight from Toronto

Pros: Everything was on time , perfect

Cons: Don’t know

Pros: Lovely planes, crew, airports. All went well.

Cons: Would have preferred ceiling lights to have been completely dimmed during night flying. Would have preferred ramp (walk-on/off) exits at all airports.

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

Pros: Delay was minimized. Wow left enough leeway to naked up some time after a big snow storm.

Pros: This plane was much bigger and the seating was more comfortable and spacious. Also helped that this flight was less longer than my first.

Cons: The bathroom was dirtier than the other plane by having tissues on the floor. Also, plane was delayed because of cold weather and another plane took our spot during our land.

Pros: crew very friendly and helpful.

Pros: Nice plane, comfortable

Cons: We missed our runway and had to quickly ascend and retry. Disembarking the plane took 40 minutes due to the YYC skywalk being frozen. During this all communication with the passengers was minimal.

Pros: Crew friendly

Cons: No entertainment option for longer flight?

Pros: Not much, other than it got us to our destination about 15 minutes ahead of schedule

Cons: The food on WestJet is atrocious when you purchase Plus seats. If you are on a flight less than 2.5 hrs you get cookies or pretzels and poor wine. If you are on a flight over 2.5 hrs you get some hot in a box. I had an egg and bacon fajita. The fajita was like warm cardboard.

Pros: Crew, plane was very comfortable, meals good and generous, luggage easy, on time. Overall, outstanding

Pros: All good, excellent crew.

Cons: After awhile Seats were a little uncomfortable.

Pros: The staff was great

Cons: Wifi didn’t work for me

Pros: Very happy with my choice of this AE LIGUS Comfortabke seats and great crew Love it

Pros: Great price! For the price, we didn't expect much, just travel and get there safe - NO FRILLS. We paid a little extra for legroom and are happy this was not an inflated price. Paying in advance for our bag and getting a small discount was also appreciated. "Get what you pay for" without feeling "nickled and dimed" is what we consider economical and fare treatment.

Cons: Again "you get what you pay for" is considered. However if I was to be critical, the choice of movies was a little stressful and one sided. (Star Wars and The Avengers). I brought my own entertainment but I felt bad for the Older generation who may have preferred something a little more relaxing and less CGI explosions. Also the interior decor and hardware of the plane was seriously aged and worn, which could use for an upgrade soon.

Cons: Delays Antiquated electronics use procedures Slow onboard service on a red-eye flight

Cons: The seats for Club class are not comfortable.

Pros: The crew were very friendly, sweet and accommodating. I had a seat by the exit which I luckily didn't have to pay extra for and the leg room was ample and really helpful on a long flight. The meal was pretty good, but I really wished airlines would stop wasting so much plastic - I think there should be a way we can support the environment better when flying.

Cons: I didn't realize Air Transat was a bare-bones airline (not that my flight was cheap in cost) - we didn't have pillows or blankets for the flight (10 hours) and had to pay for them! Seems like that should be standard on a long haul flight. The seats are very narrow with poor back support, and my back started to hurt 5 hours in. Many people were standing in the aisles as it was so uncomfortable. I was very cold throughout the flight, which was another uncomfortable aspect. One of the bathrooms was out of order which resulted in everyone using the same one - you can imagine how smelly and messy it got.

Pros: The plane did not arrive. Could not book for next days flight. Now they are not refunding...

Cons: did'nt go because of flooding and u kept my money knowing it was'nt my fault i had to cancell trip, never again

Cons: Didn't take the flight. Wasn't allowed to cancel.

Cons: We were not told we would have to land the air craft in Canada to refuel until we were taking off. This caused us to miss our connecting flight in Iceland and turned what should have been a 1 hour layover into a 24+ hour nightmare. Now, our return flight has been indefinitely delayed and we do not know when we can get home or how.