Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Cons: "Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul."
Pros: "The crew were very professional. There was a very difficult passenger who was very rude to the stewards and I thought they coped really well. I was sorry to see them treated in this way."
Cons: "The flight was delayed as we were waiting for documents required for our entry to the UK - surely these should have been ready in advance? Perhaps a taste of things to come if (when) we sadly leave the EU. Same poor sandwiches."
Pros: "The boarding was simple and easy. The crew was polite."
Cons: "The entertainment touchscreen is right in the headrest and everytine the person behind me wanted to do anything I could feel it. It was very irritating especially when I was able to fall asleep."
Pros: "Service and hospitality. On dot service with no major delays."
Pros: "Flight on time. When you are able to get a hold of flight attendants, they do take note of your requests."
Cons: "Entertainment kept freezing up and needed reboot. Crew didn’t answer to the call-for-attendant signal"
Pros: "Safe trip. Announcer had a radio voice."
Cons: "Food was horrible. Service was scarce. Bathrooms were not the cleanest. Snacks were scarce and not appropriate. The tv screens were not too user friendly and programs would skip while showings."
Pros: "Nothing positive to report...NOTHING!!"
Cons: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!!"
Cons: "The first flight for this trio was cancelled .. stop with automated cron jobs"
Pros: "The flight attendants were very helpful and the good was quite good."
Cons: "Nothing that can be changed. It was a long flight."
Cons: "Crew was a bit loud and kept me awake during flight in one of the tail seats"
Cons: "Opodo messed up my booking. I reached the airport only to find out that the booking was cancelled by Opodo though I received an email from Opodo 24 hours before advising me to check in on the flight. As I was busy with some construction work at home I thought I would check in at the airport. Opodo advisors were not helpful on the phone and I ended up missing a family get together due to their incompatibility."
Pros: "Front and rear boarding is nice, makes the process go a little bit faster"
Cons: "Seems stingy not to offer any free drinks on a flight, not even water. I'm glad the major US airlines have not started doing that. Checked bag fees are based on weight which is fair in a way, but annoying that I have to pack a travel scale and weigh it the night before to avoid being overcharged."
Pros: "The crew was efficient and well trained"
Cons: "The food needed salt and the bread was a little dry."
Pros: "Never made it onto the plane due to flight departing early and my flight landed in Dublin late. So there was no experience for me on this flight"
Cons: "The flight to Madrid left with about 15 passengers waiting to leave the flight from Chicago. We landed before our flight to Madrid was to depart. But by time we walked out we all missed our flight and had to rebook. I’m sure the flight to Madrid could’ve waited for the 15 of us. But they didn’t."
Pros: "I'm very angry that the ticket sold to me was British Airways and I was told on the airport by British Airways that I should check in at the Air Lingus counter! This is cheating and false advertising!!!"
Cons: "Everything could have been better!"
Pros: "The first plane left without us, so I didnt like anything about it"
Cons: "We arrived at the airport late because our first plane arrived at the airport late, then we were held up because of poor weather. When we arrived at the Dublin airport, we had to run the gauntlet, only to be told our plane had already left- a few minutes early - thanks a lot. I wanted a drink on the plane and had to pay for it- I’ve always had free drinks before."
Pros: "Aer Lingus flight was great - comfortable seats, good entertainment options with movies an music and good food!"
Cons: "After dinner, icecreme was served in Dixie cups to some passengers but not to me. Flight attendant seemed aloof."
Pros: "Seats comfy, staff friendly."
Cons: "Because I booked through a third party, I wasn't able to log on to confirm seats or prepay my luggage or give my phone number for flight changes. When I got to airport they wanted 50 Euro for my extra luggage. They couldn't accept credit cards in Munich! So then I had to do another bank withdrawal. Minimum withdrawal 100, so now I have an extra 50 Euro left and another bank charge. Probably won't do this again through a third party to a foreign country."
Pros: "Crew were impressive bcos they looked fresh after 11 hours. Seating was very comfortable as whole rows were empty so you could stretch, and no waits for the loos. Entertainment monitors were the updated kind, also a plus, I really enjoyed switching from movies and tv to the flight graphics."
Cons: "The tv news on BBC was 1 week old."
Pros: "Great crew—really great"
Cons: "Entertainment screen hard to view. It’s low def. and not bright"
Pros: "Crew seemed happy"
Cons: "Absolutely no leg space and I'm only average height"
Cons: "The plane delayed by 30 minutes, I was rushed past security to wrong plane in Orlando, making me miss my flight, cue multiple times as the airlines "British Airways" and "American Airlines" bickered about who's fault it was. I'm still sat in Orlando waiting for my flight after losing my hotel in LA"
Cons: "Seat was broken. Reclines without requesting. Tray also needs attention. Seat 15C"
Cons: "The flight was delayed due to plane safety issues, but the crew fixed it and got us to London almost in time. I didn’t love that there were no vegan food options, and even if there had been, they ran out of fresh food by time we were served. Not great."
Pros: "Seats were nice"
Cons: "Complementary water... It was a decently long fly not to offer anything."
Pros: "The crew was great and made the flight comfortable and easy! They brought drinks as needed, free of charge, movies and headphones were provided, and the flight arrived ahead of schedule in London! A wonderful experience! Would absolutely fly again and was so pleased to find the deal on kayak!!!!"
Pros: "Everything was great. 777 has room and its comfy. This flight crew were outstanding!"
Pros: "We made it safely. The Pilot was excellent in making sure the plane was safe and keeping us informed."
Cons: "We were a little late."
The entertainment system is very slow. Scrolling through selections is slow.
The flight was delayed I think, because of a toilet situation, as a very large hose was attached while loading the aircraft with services. Once in flight it was obvious the problem didn't get rectified, & they were not working properly and were totally Disgusting, and the Temperature in the cabin was Cold. I asked an attendant to address this but nothing happened, and one had to be carful seating in ones seat, as the attendances going up and down the isle were not too fussy when going by, and never apologized. It was not a good experience
Pros: "comfortable but tight squeeze, flight was short so no problem but my husband is 6' 2""
Cons: "they did the best, were polite, helpful other AC flights taken, this was probably the best"
Cons: "Air Canada is by far the worst airline ever! Lost our connection flight and arrived super late after being relocated in another flight."
Pros: "Staff polite and provided fast service."
Cons: "Boarding was hazy and let room for loosing the plane."
Pros: "Crew was very professional but no explanation of why it took out 30+ mins overtime to depart nor why we were held from landing another 30+ mins."
Cons: "Flight was more than 2 hours late - same as the flight from Columbus to Toronto when we left- the ground crew did not know or care where the plane (a replacement craft) was coming from or when it arrived and let it sit on the ramp for about 15 minutes before marshaling it in and the seats we got after waiting all that time were excessively worn and felt like we were sitting in bowls. The logistics either of Air Canada or at the Toronto airport for domestic flights stinks. I will try to avoid both in future."
Pros: "The seating was good and the pilot was friendly."
Cons: "There was not a good movie selection and there was not a lot of information regarding the altitude and there was not very much warning during turbulence."
Pros: "The fact that you still have movies that you don't have to download apps for, nice to keep it simple."
Cons: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."