|Top route||New York John F Kennedy Intl to London Heathrow|
|Top airport||London Heathrow|
Staff was friendly. Food was so-so. The economy seats are probably some of the most uncomfortable I’ve ever sat in. The headrest kept falling down which has happened multiple times before on Virgin.
i saved my points for more than 10 years in anticipation of treating myself to an upper class fight to and from london on virgin atlantic. i was shocked to find what you consider “upper class” on the dreamliner. it was, at best, a mediocre business class accommodation. it was tight and not that comfortable, with nearly no personal storage. everything was cramped and just generally disappointing. once i lucked into a 1st class upgrade to europe on lufthansa - a magical experience that found me reluctant to sleep, lest i deprive myself the joy of their setup. i expected something similar from virgin atlantic, but i could not have been more wrong. it will be the same arrangement on my flight home, but at least i know what (not) to expect. to be clear, this is only in reaction to the physical accommodations. your people were, and always are fantastic.
accomodating check in staff, friendly flight crew ( a crew member was speaking tactlessly and was overfamiliar with passengers
Seats need to be updated. Allowance needs to be made for dinner service at an alternative time
Very good airline. There is still some room for improvement but overall I’m happy
The crew should demonstrate flexibility by moving a screaming infant to its own seat with 1 parent
All was good recommend travelling economy plus
The Virgin seats in business are quite narrow and also don’t recline enough in a seated position. When you make them into a bed, it is quite hard, despite the thin cover and cannot be adjusted at all, in comparison to business seats in other airlines. Virgin need to upgrade the quality of their seats. The food on this flight, I had an AVML was not good, normally though I have found the food to be good. Other than that, the staff were very attentive and pleasant during this long 14 hour flight.
If I could fly Virgin Atlantic airlines to every place, I need to go, I would. Leaving Heathrow through the special virgin air entrance, security is completely white glove service. I love this airline. From ticketing agents to flight staff everyone tries to make it a wonderful & happy flight experience. I wish other airlines copied the positive culture of Virgin Airlines.
Premium was very comfortable. Food was delicious. I had specific diet requirement and Virgin Atlantic ensured it was provided. Onboard crew was very friendly and caring. Extremely smooth journey. I wonder how upper class experience would be. Perhaps one day, I will try upper class.
On arrival to JFK it to 3.5hrs to clear immigration, as only 3 booths open. Almost missed connection
Wry good overall
Narelle and Victor were amazing and delivered 1st class customer service
The crew on both flights were courteous and professional. The flights were smooth and on time. Great experience overall. There could have been at least a drink on the flight's JFK - JAX leg.
I booked a virgin flight because I like the hospitality of the virgin crew premium economy is fantastic but I was put on a delta flight witch is nothing like a virgin flight
I didn’t like that I had to be pulled aside to be searched in front of people like a criminal. Even if you had to search people create a room no in front of people. It’s not decent at all. I love to fly with virgin always.
Option to check in luggage earlier.
Clean and tidy
Flight delayed over two hours, very little communication from staff then had to wait 2.25 hrs to clear passport control. Had arrangements for evening ruined as a result.
Erything was excellent and easy
More veggie options. Or something healthier.
Pros: The service and patience
Cons: Everything was great
Pros: Great service and comfortable ride excellent staff
Cons: Cannot expect better service
Pros: People were friendly. Flight was comfortable.
Cons: Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months.
Pros: The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art.
On board Virgin Atlantic flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Virgin Atlantic assistance team will most likely ask you to pay extra for checked luggage.
Virgin Atlantic offers direct flights to 33 cities in 17 different countries. London, New York, and Orlando are the most popular cities covered by Virgin Atlantic.
Virgin Atlantic concentrates most of its flight operations in London.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Virgin Atlantic.
With headquarters and main operating hubs in London, Virgin Atlantic focuses predominantly on long-haul transcontinental flights to North America, Africa, Asia and South America. They also use a secondary hub in Manchester to help manage the load of these services.
The airline is jointly owned by the Virgin Group, Air France-KLM and Delta Air Lines. As a benefit of the partnership with Delta Air Lines, Virgin Atlantic can make use of their hubs and facilities throughout the United States to provide better service to customers. A joint partnership is also in place with Air France-KLM. Codeshare agreements are in place with Singapore Airlines, Air China and Air New Zealand, among others.
You can choose between Economy, Premium and Upper Class (their version of Business Class). Premium passengers will be served a glass of champagne upon boarding, while amenity kits featuring beauty creams and aromatherapy sprays are supplied if you have a night-time flight. Enjoy a glass of wine from prominent suppliers Berry Bros & Rudd in Upper Class, along with hot and cold meals served on designer plates and cutlery. Upper Class is the only section with seats that fully recline to a flat bed.
Virgin Atlantic chooses to use exclusively Airbus and Boeing aircraft, with a fondness for wide-body planes that are capable of flying long distances. Models such as the Boeing 787 and Airbus A350 are some of the most common. A distinctive red tail emblazoned with the airline’s logo can be spotted from a distance. All of the aircraft have feminine names like Queen Of Hearts and Mamma Mia.