Traveler reviews
Overall rating
6.3
Good
Based on 88 reviews
Boarding
6.7
Comfort
6.1
Crew
7.1
Entertainment
6.4
Food
5.5
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Virgin AtlanticBest Airline: Boarding#1 in the United Kingdom
Virgin AtlanticBest Airline: Food#3 in the United Kingdom
Virgin AtlanticBest Airline: Comfort#4 in the United Kingdom
Virgin AtlanticBest Airline: Boarding#1 in the United Kingdom
Virgin AtlanticBest Airline: Food#3 in the United Kingdom
Virgin AtlanticBest Airline: Comfort#4 in the United Kingdom
Virgin AtlanticBest Airline: Boarding#1 in the United Kingdom
Virgin AtlanticBest Airline: Food#3 in the United Kingdom
Virgin AtlanticBest Airline: Comfort#4 in the United Kingdom
Find cheap flights on Virgin Atlantic
Round-trip
Economy
Virgin Atlantic information
| IATA Code | VS |
|---|---|
| Routes | 66 |
| Top route | New York John F Kennedy Intl to London Heathrow |
| Airports served | 30 |
| Top airport | London Heathrow |
Recent reviews
Traveler rating
441
160
84
74
3
Find reviews that mention:
flight attendants
crew was great
great flight
food was good
entertainment system
seats were comfortable
great service
economy class
international flight
leg room
tv shows
uncomfortable seats
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8.0
The boarding went very smoothly. It’s a short flight so understandably no in-flight entertainment. The snacks served were not particularly nice.
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8.0
Baggage chaos at LHR!!
review from
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6.0
Flight was okay when we got on it eventually after 4 hour delay. Spent another 45 minutes on the plane waiting for a gate. All quite tiring
review from
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4.0
Boarding was fast, staff were friendly and we reached on time. I was not able to use the entertainment due sound not working. The plane was an older and smaller version than what I had previously been on therefore, the space was uncomfortable (economy delight). The meals served was poor and they took very long to get to us.
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10.0
Always a good flight on Virgin
review from
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10.0
Despite some technical problems all the crew were really great and managed the issues really well. Thank you
review from
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8.0
Virgin flight attendants are the nicest/friendliest of all the airlines! Always prefer Virgin if there is a choice!
review from
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2.0
Dreadful, overcrowded,uncomfortable seating, food is less than average,
review from
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8.0
Not much elbow room. Food OK but not as good as Delta.
review from
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10.0
Flight crew was excellent. Seating in the economy class was, well, economy.
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10.0
Delta were magnificent. All really helpful and a joy to travel with. Food was very nice and they kept me topped up wthe water, cold drinks etc. Heathrow was very busy that time of day and despite arriving early I needed all the extra time to queue to check in luggage and then the waiting to get through security was very long and only just got to the gate as it was closing. You need to aim to be in Heathrow 3 hours before take off, not two.
review from
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2.0
Bad
review from
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2.0
Never got to board the flight, was stranded at the airport for 10 hours.
review from
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8.0
Excellent aircraft quality and flight attendants were great. An interesting selection of in flight movies. The food and drink service was ok
review from
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8.0
Being able to fly direct from Seattle to London made a long trip less arduous. The flight was efficient, decently comfortable, and well-priced.
review from
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6.0
Crew could be more attentive
review from
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2.0
Using a different airline instead of Virgin or delta
review from
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8.0
Good value
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2.0
I was harassed by The security officials at Heathrow terminal 3. They were abusive rude and had no etiquette of how to talk to passengers. They kept all my stuff which is legally allowed here in the US. It was all under 3 oz. The guy in black suit literally said to me “ if I say one word they will take more time to let me go”. The check in lines were long took me 2.5hrs and then I almost missed the flight. The security people yelled at me and literally made me cry. I felt insulted and abused..
review from
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2.0
Didn’t wait for 8 passagers on a delayed flight for 5 more minutes to make the flight
review from
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2.0
Everything went wrong
review from
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10.0
Crew was officious, but understandably so because of the number of people on board the flight.
review from
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2.0
The staff at the gate were really nice people. The boarding was fine, the seats didn’t stay reclined at all. Even when we reclined the seat it kept coming back. Highly uncomfortable. The worst part of the flight was the food! I have not had such horrible food ever on any flight. Please do something about it. Thanks
review from
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2.0
Food absolutely terrible. Old plane. Needs retiring.
review from
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8.0
Confusion on boarding - priority passengers should get priority. Service good, entertainment not so good and headphones poor. Meals average. Person behind kept kicking my seat so uncomfortable journey. Disembarking good and baggage fairly prompt.
review from
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4.0
The stewardesses were very kind and helpful
review from
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10.0
I enjoyed my flight, very comfortable and good communication.I liked the fact that there was acknowledgement of staff shortage and reassurance to provide excellent service! Shout to Ian and colleagues who helped me find a window seat, my phone and passport i miss placed when i had a little panic.please do share this with virgin atlantic !!!! The Pilot was the best!
review from
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6.0
Your check in area was confusing. First no one was there and then we were directed to Delta ro check in. How was I supposed to know this?we were there for an hour before discovering where to go. I looked on line for checking at Virgin Atlantic but it should have been Delta. I wasn't contacted by email for check in durections.
review from
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2.0
Terrible service of rescheduling, which never happened! Well I will not recommend you for other because the service does not work!! Thank you
review from
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8.0
Flight attendants were courteous, efficient and friendly Entertainment had lots of selection Seats were fairly comfortable Food was almost inedible
review from
Virgin Atlantic FAQs
What is Virgin Atlantic's carry-on size allowance?
Where does Virgin Atlantic fly to?
What is Virgin Atlantic’s primary hub?
How does KAYAK find such low prices on Virgin Atlantic flights?
Flight status
Virgin Atlantic route map
Top airports served by Virgin Atlantic
- London Heathrow Airport (LHR)
- New York John F Kennedy Intl Airport (JFK)
- Orlando Airport (MCO)
- Manchester Airport (MAN)
- Los Angeles Airport (LAX)
- New Delhi Indira Gandhi Intl Airport (DEL)
- Atlanta Hartsfield-Jackson Airport (ATL)
- San Francisco Airport (SFO)
- Miami Airport (MIA)
- Lagos Murtala Muhammed Airport (LOS)
- Mumbai Chhatrapati Shivaji Intl Airport (BOM)
- Las Vegas Harry Reid Intl Airport (LAS)
- Johannesburg OR Tambo Airport (JNB)
- Boston Logan Intl Airport (BOS)
- Seattle/Tacoma Intl Airport (SEA)
Virgin Atlantic contact information
- VS IATA Code
- +44 (0) 7481 339184 Call
- virginatlantic.com Visit
Overview of Virgin Atlantic
With headquarters and main operating hubs in London, Virgin Atlantic focuses predominantly on long-haul transcontinental flights to North America, Africa, Asia and South America. They also use a secondary hub in Manchester to help manage the load of these services.
The airline is jointly owned by the Virgin Group, Air France-KLM and Delta Air Lines. As a benefit of the partnership with Delta Air Lines, Virgin Atlantic can make use of their hubs and facilities throughout the United States to provide better service to customers. A joint partnership is also in place with Air France-KLM. Codeshare agreements are in place with Singapore Airlines, Air China and Air New Zealand, among others.
You can choose between Economy, Premium and Upper Class (their version of Business Class). Premium passengers will be served a glass of champagne upon boarding, while amenity kits featuring beauty creams and aromatherapy sprays are supplied if you have a night-time flight. Enjoy a glass of wine from prominent suppliers Berry Bros & Rudd in Upper Class, along with hot and cold meals served on designer plates and cutlery. Upper Class is the only section with seats that fully recline to a flat bed.
Virgin Atlantic chooses to use exclusively Airbus and Boeing aircraft, with a fondness for wide-body planes that are capable of flying long distances. Models such as the Boeing 787 and Airbus A350 are some of the most common. A distinctive red tail emblazoned with the airline’s logo can be spotted from a distance. All of the aircraft have feminine names like Queen Of Hearts and Mamma Mia.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.