The connection time between the regional flight (from Newcastle) to an international flight (to The States) was too short. To require as second security scan and customs clearance within an hour and 20 mins is not enough time to make the actual connection. We had a final boarding call the minute we walked out of US customs and had to sprint (with two small children) through 20 gates to make it in time before the door closed. The concept is great in theory to clear customs before leaving Europe, but the timing needs to be adjusted. We travel abroad frequently and won’t be using this route again. Thanks.
Well, I think we left close to on time. Crew was “eh”.
It’s my new favourite airline! Everything was smooth and relaxed!
This is a bit of a rant, but I'll try to keep it civil. The flight was delayed for 2 hours with almost ZERO updates from agents. Just "there's technical issues, we don't know if or when it'll be resolved" once an hour maybe? And the gate signs, and app never updated to show the delay until it was finally resolved. So when I called Aer Lingus to see if I could rebook, I had literally the dumbest conversation with the person on the phone there where he says "It's showing your flight departed at 11:10. So it's already departed!", where I responded, "Well, it's 12:45 and I'm on the phone with you, standing in the airport, staring at the plane. So...I'm not sure what your system is saying, but we aren't in the air right now.". He said "Nothing I can do. Since it doesn't show delayed in my system, you would be charged to reschedule." Once we finally departed 2 hours late, things were going smoothly as I would expect, except in another very strange way. The stewardesses were rolling the cart down the aisle offering drinks and I asked for a water, to which they said "Sure, you can buy a bottle". I'm not sure if this is an Aer Lingus thing. Maybe something I'd expect from Ryan Air, but for a 3 hour international flight, to not have complimentary water available for customers is an absolute first, in 15 years of flying for me. I'm not upset with the plane staff at all. They were very friendly, but Aer Lingus' policies, how they handled the delay, and the unbelievable conversation with the customer service representative, leaves a lot to be desired in those areas. Also, I'm not upset about the delay. Things happen. Technical issues. But this is a place where airlines really need to clearly communicate with their customers. They also changed gates from 12N to 13N and there was no notification on any app, or announcement over the PA. End of rant. I hope they get some feedback on how to improve communication, because otherwise, they were great. And the second leg of my trip was incredibly smooth - no nickle and diming water, no communication issues. Very professional and efficient and even landed early
The folks and flights were fantastic. I unfortunately wasn’t able to order a meal that I could eat (I’m gluten free) because I got my ticket through kayak, but they tried their best to find something to help me get through the long flight and I’ll forever remember their kindness.
Flight takeoff was delayed an hour, but arrival time was not updated at the same time as departure time, so those picking me up at the other end were not alerted to the change in my arrival.
The biking process was confusing and I was called for a seat assignment from I number I repeatedly though was spam, but the flight itself was great
I think the extra charges for seating with no added advantage and the added charges for baggage are excessive compared to other airlines.
I had zero issues with the flight. I did have issues with the staff at the airport. We missed out flight due to a delay with another airline. Talking to the staff and trying to get a new flight arranged was challenging. One guy was able to try to help us and got us on a new flight, but other staff was dismissive and clearly let us know it wasn’t their problem. All I kept thinking was… this is why air lingus has such a poor customer service reputation. I will be avoiding this airline in the future.
The seats needs to be comfortables, at least please add more padding to the seats.
The airplane has been replaced and late night layover have been extended from 3 to 7 and the only compensation was a $15 food voucher after most restaurants have been closed, not helping with children after a 18+ hour international flight
As we were boarding the plane, there was an unknown substance on my seat. We requested that the cabin crew clean the substance off of the seat, but a member by the name of "Julia" asked us, "Why should I clean this mess up?". She then proceeded to ignore us for the duration of the flight, even asking one of her colleagues to serve us during the meal service instead.
Flight cancellations, delays, mass confusion and disorganization! That’s Air Canada for you, nothing new. I would have chosen a different airline if it were an option, and Air Canada continues to prove they don’t care about their customers.
We boarded and then deboarded the plane after being told it needed something done that couldn't be fixed. Sent notice about 3h flight delay, then they clawed it back and we were 1h delayed. Very poor communication.
everything was fine. but paying for 1 piece of check-in luggage and denying passengers to board with carry-on luggage which by air line's standards does not fit is not acceptable. when one travels for a longer time one needs to have some essentials
Crew didn’t care at all. Very bad attitude. Food was awful. People changing poop diapers on seats. Very disappointed.
I like the fact air Canada is on time The food you guys serve is not good
Couldn't fit knees, only 1 toilet working, didn't get anything to drink cause the stewards were not able to get to us
Flight was canceled for a reason they knew hours before but did not mention. Next the gate chnage from 37 to 38 at least 10 times. Ridiculous.
The flight from SFO to YVR was delayed and my bag did not make it to my next flight from YVR to SYD. It took almost 3 days after I landed to get my bag and when I got it, it was filled with dust
