Lisbon, make sure to get food , coffee prior to going to boarding gates as there is no food being served after. Only vending machines. A lot of check points to get to the boarding gates. Not enough seating for passengers waiting to board. Crew was very courteous and kind.
Lisbon, make sure to get food , coffee prior to going to boarding gates as there is no food being served after. Only vending machines. A lot of check points to get to the boarding gates. Not enough seating for passengers waiting to board. Crew was very courteous and kind.
We could not check in early, I think because we purchases through a third party, therefore once we got to the airport, no seats together, and only middle seats. Will never do that again
Once we got through the long line at security, everything was very good from boarding to exiting the place. The flight crew was very friendly. What Air Transat could do much better is to put us through to TSA Pre-Check since my wife and I are Nexus members. We have never enjoyed this privilege with Air Transat, but, we always get this with Air Canada at the FLL airport. So, this is possible to do.
I think as another discount flyer they stepped up the bar. I think they should stay around for awhile
I really liked the club service, the temperature was ideal, the flight attendants were so warm and friendly and accommodating the bathroom was easy. Great flight.
L’embarquement et l’arrivée ont été laborieux! À MBJ à la barrière d’embarquement, c’était sale et mal ventilé. A l’arrivée à YUL, il n’y avait pas d’équipe au sol pour recevoir le vol! Et je déplore que Transat n’avait pas de personnel de bord qui parle le français 🙁
Clean plane. Departed ahead of schedule, arrived early. Captain was informative- could clearly hear announcements and flight went as he told us. Could use some simple snack with free beverages. Consider comp with-go on planes.
Airline Rep at Gatwick condescending and a very poor representative for this airline did request his name but he refused. Will certainty think twice to fly with this airline in future.
The Air Transat representatives in Punta Cana need serious retraining on Customer Services. Lost luggage claims that goes helplessly unansweree, reps yelling at clients to go behind the red line as the check in line ballooned....
Would be nice if they could have a wifi service onboard and also if they had a food menu other then the one you have to pay !
Tv screen not working. Food in business class was cold & not available
The boarding was delayed several times. The take off was two hours late.
The plane was very comfortable, the seats were great for overnight flight. The bathrooms were spotless the entire flight
A350 has great entertainment. Make sure to watch the plane's external tail and nose camera's on landing and take off. Seats were a little hard for a 10 hour flight. I am gluten intolerant, they had good alternative meals for me on the flight.
bad seats, meager food quantity. bread not fresh. Hollywood films lack entertainment.
Great flight. Left on time, not very crowded. Quiet and the right temperature.
From there moment we arrived to the 7 hour delay, this flight was a challenge. We were suppose to be direct and everything changed. A backup crew was called in, extended repairs, non working headphone plugs, it was not a great experience.
Boarding is as always an issue. Slow and long boarding time.
I paid a lot of money for seat selection and was miserable for flight duration
Great! Great staff, great food, great flight :) Keep up the good work!!!
Le personnel attentionné et trilingue, la tranquillité du vol. Aucun aspect négatif
Everything was fine except that the ground personnel in Toronto wasn't able to operate the jet bridge, so that everybody was stuck in the plane after landing for 40 min, so I missed my connection.
Our flight was canceled for unknownreqson and we had to wait for another 7 houres to get the next flight
Fruit and cheese platter was dubious quality. The edges of the cheese pieces were dried, plastic looking. Old.
Terrible. The plane is old and not well kept. Very small, no leg space or comfort. And the prices to and from Bermuda re criminally high.
Flight delayed two and a half hours from Toronto to Calgary Philadelphia to Toronto we were listed as standbys !!! Very concerning
Terrible experience. Air canada is the worst and Kayak website is also not transparent.
Flight delayed at the last moment Hill next day and havé to drag at Hotel at our cost and bec day was again delayed 4 Times because no crée and no pilot
Cancel because of maintenance issues. rebooked next day and then the replacement plane 3 hours late.
The flight was more compact. The flight was more turbulent than usual. Otherwise no complaints.
My flight was great but my inbound flight from Toronto to Sault st Marir delayed more than 2 hours and we had to change the airoplan.
This was a fraudulent transaction. Kayak was at fault for accepting a stolen credit card. Kayak needs to change their verification process.
No food, not even snacks on the 6hr flight from Newark to Vancouver! The movie collection made up for it though and they did come around with drinks twice. Just good to know so you can eat ahead/bring snacks onto the flight. It was a bumpy ride induced by wind and rain but otherwise got to the destination safely and promptly.
Boarding = No one respected the boarding groups. The ground crew did nothing to enforce the boarding system. What is the point of being a Gold member when there are no benefits to that? Tired old plane
Economy seating has been dumbed diwn so far that it is uncomfortable for an average adult. Too small, too cramped, no room to move, and hard as a rock.
The entertainment system in the plane ✈️ didn’t work in our row… makes for a MUCH longer flight.
Never got on this AA flight since British Airways delayed my original flight 29 hours
Biz class has a middle seat. 🙄. WiFi only for first class. No free seat assignments. Basically nickel and dime approach. They need to take lessons from Singapore Air and the likes. Never again.
Awful flight. My pre-booked seat was given to a crew member and I was substituted with an awful seat next to the toilet. When I asked about it I was treated with contempt for daring to ask. Par for the course on BA at present.
Overall, very good. It should be noted however there was a 1.5 hour delayed departure time for BA175.
Superb staff, ingenious seating in Club class. Superb food and service. Loading and unloading. Ample cabin overhead luggage space. But the earphone socket was damaged and did not give binaural audio. Very hard to follow a film over the engine noise. Nor could I get to play Sudoku for want of instructions.
15 year old a380 weird business class (no privacy, bad seats). Not the best
Awful experience. They cancelled the connection from Heathrow to Pisa.wothout warning. And its not the forat time thT thia happe s. They issues the boarding pass from. Newark to Heathrow but not from Heathrow to lisa. I had to pay the baggage twice. Unfortunately british airways is the only company left which flay to Pisa. Otherwise I would never choose that company never again