Seating 4 hours without the possibility to recline the chair was very bad
Avoid Frankfurt airport; sat on the tarmac for 5 hours waiting for luggage to be loaded on to the flight. On arrival at Mumbai found our luggage did not arrive with us and was delivered 2 days later
Food has poor quality and taste Entertainment system is very slow responding
Cons: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."
Pros: "the crew was good , seat was not so comfortable"
Cons: "seat need to be more soft for a trip during 8h //"
Pros: "I loved the abundance of movies you can choose from."
Cons: "I don't know."
Cons: "Security check at the Frankfurt airport is illogical and terrible! It took 90 minutes to complete the security and go from one terminal to another!"
Pros: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Pros: "Comfortable plan. crew, at least in our section of the plan was minimally attentive."
Cons: "crew could have been more attentive. other then the basic services no one made any effort to see if we wanted anything else."
Cons: "They run out of chicken and only had pasta dinner left. I don't like pasta ."
Cons: "Entertainment system operated intermittently. Headphone jack didn't make good contact with plug, no noise reducing headphones, mediocre food."
Pros: "A very average experience. Nothing amazing."
Cons: "Flight was very delayed, crew at the counter would not give updates or be kind enough with the situation."
Pros: "Good on time flight"
Cons: "Not much, small plane for a short trip, everything was fine"
Cons: "No vegan meal, although specified at booking, broken entertainment center, lost luggage."
Pros: "Good organization for connecting flights, since first one departed one hour late"
Cons: "Not put me in middle sit never again"
Pros: "I loved food and entertainment: they had a lot of alternative film offers (not just same old hollywood, but Korean or Russian films, etc.). We arrived 30 min ahead of schedule too!"
Cons: "The seats were very uncomfortable, but maybe anything would be uncomfortable during a 9 hour flight. Also, I wish the crew were offering water in between meals as well."
Pros: "Nothing to like in this Lufthansa flight."
Cons: "Boarding was delayed by 40 minutes. Flight delayed by almost an hour. And after departure crew informed us that they has some issues with catering and they will not provide with a regular service. Even tee was not available (they offerred juice, coke). They gave sandwich in a business class!"
Cons: "2,5 hrs late at departure. Lost valuable time in Warsaw, could have had a few more hours to explore the city"
Pros: "Great crew, fantastic entertainment. Spacious leg room even in economy."
Cons: "Food is not the best I had on an airplane but crew is super nice and accommodating ,airplane is clean,overall a great experience"
Pros: "Crew were helpful and friendly, but not as good as SAS."
Cons: "Boarding delays and heavy air traffic at Heathrow were a hassle. No free tea and coffee like SAS"
Pros: "Crew was late, which caused me missed my connection flight, and layover for 10 hours at Heathrow Then on my delayed flight, I was seated on a worth sit. Thank you British Airway. Hope this my last flight with you. Kobi"
Cons: "Get your crew arrive on time to their flights. Kobi"
Pros: "Nice plane, newer model."
Cons: "The ability to control air flow was available on every other row. We were unlucky to be in an off row and it was very uncomfortable. Fortunately my wife was able to move to the window seat where it was cooler. The athletic team on board made disembarking a bigger challenge than necessary."
Pros: "Absolutely nothing."
Cons: "Lack of punctuality (90 minutes late, due to “late arrival of inbound aircraft” as per usua). Ever decreasing seat pitch so absolutely abysmal lack of comfort. Dismal snacks and drinks for purchase. Bus service at LHR rather than jetty."
Pros: "I liked that the seats were very comfortable and had enough space."
Cons: "I didn’t like that I had to go through security twice once upon arrival and once in London. i also wish I would have booked a different airline so I could have had a direct flight. That wasn’t a problem with this airline though, just my negligence with research."
Pros: "Crew was great. Accommodating and welcoming."
Cons: "Food quality could have been better. Snack was very poor before landing."
Pros: "Loved the 787. One flight attendant was just great. She made the difference on the flight! Didn't get her name but the trip was made better by her. Thank you!"
Pros: "On time Great crew Convenient time"
Cons: "Poor food selection Awful boarding, but that was the airport problem"
Pros: "On time, comfy seats and helpful staff members. Nothing else to ask"
Cons: "Nothing to dislike."
Pros: "Clean aircraft, pleasant cabin crew."
Cons: "Flight was delayed. They were aware that many of us had a connecting flight with not much time to get through passport control and to the gate. The crew should have let us off the plane first... we were sitting near the rear and only just made our flight"
Airline Rep at Gatwick condescending and a very poor representative for this airline did request his name but he refused. Will certainty think twice to fly with this airline in future.
Pros: "I fly coach so no the seat is not comfortable. However the crew, food, and entertainment were great."
Pros: "The crew on the actual flight was excellent."
Cons: "The staff at the Toronto airport was rude The baggage policy was unclear and they had trouble answering our questions. We could have saved a good amount of money if the baggage policy was more clear and the staff could explain it. Using the term "Economy" for all flight categories is not helpful."
Pros: "Crew was good"
Cons: "Boarding was awful. One queue in a very small area for all passengers. Agent tried to charge us 150 GBP for 3 carry on bags which we had previously carried on for 2 other flights. Felt like extension until I pushed back."
Pros: "Crew was good"
Cons: "Couldn’t fit my carry on in their plane so I was forced to check it, plane was very cold, very little to no leg room"
Pros: "The crew was professional and did a great job making sure everyone was informed and well looked after."
Pros: "The crew was amazing. They were super friendly and attentive. Amazing service!"
Cons: "Stroller was not at the gate. We had a connecting flight. Had to go out and check in again to collect the stroller."
Pros: "There was not much to like... we boarded quickly that was about it."
Cons: "For starters, they should offer water and juice on all flights. On my outbound trip they only offered water and it took them a long time to offer the water. Also, on my inbound trip they turned on the lights after take off and had them on for a while. Seats are also SMALL."
Pros: "direct flight"
Cons: "like being in a flying school bus only the seats are less comfortable"
The flight attendant was nice. He accommodated me when he saw that I was uncomfortable. The food was good for airplane food. I wish there was more space between the seats. Honestly, if it weren’t for the seats I would have thought it was a pretty good flight. My seat was just really uncomfortable so I didn’t have a good experience. Comfort is everything. Economy needs to be more spacious.
Air Canada needs some competition on routes to Toronto. They are too big to care
Can’t believe I am saying this, but United is much better than Air Canada. Pleasant service, nice snacks, good coffee. Oh, and on time service!
Flight was cancelled on the departure day. We had to drive an extra 250 km to make it to another flight that was also cancelled. Finally booked on another flight that was also delayed 1h30...weather was fine on all flight. Every delay because of technical issues. Horrible experience.
Lost all my luggage, which resulted in having to miss part of a prepaid hunting trip. Had to book into a hotel close to the airport in an attempt to recover my suitcase and an expensive firearm and lockable case. Do not ever use this airline. So far this has cost me well over a $1000 in bills and lost opportunities. Still not sure if my firearm will be recovered.
Cons: "Seat was terrible. Too tight and next passengers body too close. Avoiding them made it uncomfortable."
Cons: "Last 4 rows of overhead bins reserved for crew and plane paraphernalia. Piece of overhead bin fell off and almost hit another passenger during boarding."
Pros: "Good movie selection, crew was nice"
Cons: "Didn’t wake me for breakfast, my headphone jack didn’t work so I had no entertainment, flight was delayed 2 hours sitting on the tarmac without explanation"
Pros: "Airplane, entertainment and food was ok"
Cons: "Air canada service is terrible as usual. Service with an attitude. No drinks served!"
Pros: "Comfort seating. Not a crammed flight."
Cons: "Specialist assistance was not offered to me when arriving. Had to walk to baggage claim on my own. My boarding pass requests assistance be offered."