The plane was in bad condition. We were taxied for mode than an hour because a light panel had feel off. The bathroom in first class had broken panels as well. Overall poor aircraft maintenance
The plane was in bad condition. We were taxied for mode than an hour because a light panel had feel off. The bathroom in first class had broken panels as well. Overall poor aircraft maintenance
I liked the cleanness in the bathroom and good crew on board and at boarding gates. There was no Hindi (Bollywood) movies. The entertainment can be improved as it is one of the worst one I saw when I compared it with other airlines. The Mumbai to Amsterdam flight did not have any food for my family which does not contain eggs in it though we have selected “Hindu Asian vegetarian meal”
Airline stewardess service is good. The check-in attendant had a bad attitude and was unprofessional. We did not complete the trip as originally planned. Very dissatisfied☹️ We didn't get on this flight
Lost luggage! No representative of the airline present at the airport. Air France contracted the service out to a 3rd party service. The service has no ability to track the missing bag or provide a time frame on its arrival.
Crew was wonderful, very professional and pleasant. On time performance. Excellent flights,smooth. Thank you!
The flight attendants were friendly and seemed to like their jobs. I am not a high maintenance person, but they seemed to respond to people's needs and requests in a timely fashion with a smile.. I appreciate the benefits of complimentary snacks and beverages, as well as the relatively inexpensive checked baggage fee. (Although I would like it better if it were free! :) ) The only improvement that could be made to make the boarding process more efficient is to board the plane from the back. The alternative would be to board people with only a personal item first. This would reduce the wait time while others are stowing their baggage.
The crew in Chile was late to open the counter to check in. It was the longest check in ever. But they were pleasant and thorough. Food was great going to Chile, coming back to USA was pretty bad. All the airplane crew were great.
Ran out of my choice of main course in BClass. Kind of weird combo for substitute.
Highly recommend. If you do not have Global Entry avoid BYC Kennedy! Horrible ground experience for immigration, luggage transfer and to connect to next flight with boarding card ready! Average wait standing in lines 2 hours! So 1900s security facilities in NYC Kennedy!!
Terrible experience delays going there and delays coming back will not be flying delta
They lost my luggage. Tromso in winter without warm clothes is not fun.
Good friendly service and food - The seats in business class are old, too hard and not very comfortable.
Last minute cancelation, though a substitute flight was found I could not pick my meal or seat. The hotel offered didn't have working air control or shower.
The flight was cancelled early on and messed up the whole vacation and hard to get a refund from Kayak as they owned the ticket and of course they did not believe that SAS cancelled the ticket. Definite bad side to third party. SAS had rescheduled but overlapped the connecting flights. That did not work. Flight was cancelled long ago but Kayak still has it. Like it was taken? Bad IT ? Or all assumptions and no follow up which is the whole IT world. It needs to wake up and be more efficient. Especially as the world is going, there will be no freedom to do anything. And we will be living like the Middle Ages. Yeah, go read up on that while you still can.
It didn't happen. SAS csncrlled and it was very difficult to convince the 3rd party they did. Not good on the 3rd party program. I don't think they trust their customers, much less being able to help them. I have had several nitemaes using 3rd party this trip and WILL NEVER use 3rd party again.
Not worth paying for business class on this airline. The seating is exactly the same as the rest of the plane. Crowded. Horrible food.
Little space and no pad provide for lie flat seats in business, Movies were limited and grouping very strange.
The crew was great. Flight was over 2 hours late Economy seating is way too tight
Easy and quick boarding. Flight departure was in time and we arrived 20 minuter before schedule. It was a nice flight.
More water delivery and less time between meals. Good food and staff
Checking a bag at KEF was time consuming due to long lines despite having a business class ticket
I liked how easy my transfers between flights in Keflavik were. I would have appreciated more food options in Keflavik.
bad seats, meager food quantity. bread not fresh. Hollywood films lack entertainment.
Great flight. Left on time, not very crowded. Quiet and the right temperature.
From there moment we arrived to the 7 hour delay, this flight was a challenge. We were suppose to be direct and everything changed. A backup crew was called in, extended repairs, non working headphone plugs, it was not a great experience.
Boarding is as always an issue. Slow and long boarding time.
I paid a lot of money for seat selection and was miserable for flight duration
Le personnel attentionné et trilingue, la tranquillité du vol. Aucun aspect négatif
Everything was fine except that the ground personnel in Toronto wasn't able to operate the jet bridge, so that everybody was stuck in the plane after landing for 40 min, so I missed my connection.
They have more than 4 hours delay, and broken all my bags
The cabin crews can be more friendly and helpful with a smile, the food can be improve little bit, that will cover the tediousness during the flight. The airport can be cleaner, there are rats running around, this is really astonishing us! The whole experience for the flight is terrible !
The snack item was not very good. A lot of passengers disliked it
Flight delayed two and a half hours from Toronto to Calgary Philadelphia to Toronto we were listed as standbys !!! Very concerning
Terrible experience. Air canada is the worst and Kayak website is also not transparent.
Flight delayed at the last moment Hill next day and havé to drag at Hotel at our cost and bec day was again delayed 4 Times because no crée and no pilot
Cancel because of maintenance issues. rebooked next day and then the replacement plane 3 hours late.
The flight was more compact. The flight was more turbulent than usual. Otherwise no complaints.
My flight was great but my inbound flight from Toronto to Sault st Marir delayed more than 2 hours and we had to change the airoplan.
This was a fraudulent transaction. Kayak was at fault for accepting a stolen credit card. Kayak needs to change their verification process.
No food, not even snacks on the 6hr flight from Newark to Vancouver! The movie collection made up for it though and they did come around with drinks twice. Just good to know so you can eat ahead/bring snacks onto the flight. It was a bumpy ride induced by wind and rain but otherwise got to the destination safely and promptly.
We were denied boarding despite arriving 2.5 hours before taje-off because the Air Canada computer system could not link my passport with my eTA. We were rebooked on the next flight and our hold baggage is now lost.
Air Canada ignores economy passengers. At Narita airport, 6 ground crew members were catering to priority passengers in Area A, while no service was provided to the economy passengers at Area D. Over a hundred passengers were queued up at Area D, but no ground member came over to provide any directions. The self-help check-in system was malfunctioning, rejecting our luggage that weighted around 12kg as oversized. Hence the hundred or so economy passengers were really angry about the lack of support at Area D.