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Cons: On time

Pros: Yes good crew Very nice seats Good entertainment

Cons: I wish some food was included Like cheese sandwich etc Long lines at the airport for check in

Pros: Checkin counter was very helpful. Crew during the flight was polite and helpful even under the circumstances of having to deal with another airline's plane due to the MAX difficulties. The in flight entertainment is ok but hopefully they can get more current and a larger selection of movies.

Cons: Boarding at the gate was unorganized even if the crew thinks it is ok. They call by rows but the attendants don't check and therefore the queue becomes a clump of people. The food offered either pre-ordered or bought on board leaves a lot to be desired.

Cons: The replacement planes that Iceland Air are renting were horrible. The seats were super uncomfortable and small. No matter your size you were sitting essentially on the person next to you. All of the food was extremely high priced and the options weren’t very good. The TVs didn’t work either

Pros: Excellent crew, good food & movie selection.

Cons: Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me

Pros: The aircraft

Cons: No overbooking next time!

Pros: Fantastic gate agents!

Cons: The food was terrible.

Pros: The ticket was affordable.

Cons: It was not clear who was or wasn’t supposed to get meals so I only got a breakfast but no dinner. Also the flight was absolutely freezing and no offer of blankets was made.

Cons: My luggage was lost for almost 2 weeks.

Pros: The seat was quite comfortable, the crew was great, and the food was actually pretty good.

Cons: Going through customs and an additional security check prior to boarding was the worst. It caused the flight to depart 15 minutes late.

Pros: One of the crew member who served our food seemed in a rush and just dropped our food on our trays :( There was a lack of communication at the counter for travelers like us who was making this connecting flight. We were there four two hours and nobody bother to tell us we needed to check-in again.

Cons: Better communication for people making a connection. Not to wait until you are showing your boarding pass and then telling us we needed to check-in again,

Pros: Crew was amazing. Good food. Comfortable seats

Cons: Music options along with the movies

Cons: Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled"

Pros: The crew was very accommodating

Cons: Entertainment system was old and with few choices

Pros: My husband was on a business trip and his company booked him in business class. Economy was overbooked they cave me a free upgrade so I could sit with him!

Cons: Cost of extra bag. Also size limit for overhead carryon

Pros: They were awesome

Cons: Nothing I was at my best on the best airline and crew

Cons: We ordered special meal, and it was even confirmed in the boarding pass but it was never delivered on board.... attendant said they did not get any special meal

Cons: Always need more room

Pros: In flight entertainment

Cons: Food provided, other than snacks, would be a plus

Pros: Seats and crew great boarding was a nightmare

Cons: Better boarding patrol

Cons: On time departure

Pros: Seat confort

Cons: 2 hours delayed, even tea has to be paid

Cons: Gate agent talked me into checking a piece of luggage. Lost 3 pieces of luggage for 2 days. Plane was late so very stressful making our connection. Had to run thru Heathrow.

Pros: The cabin crew were all pleasant and attentive. The entertainment system had a lot to offer.

Cons: The seat bottom was flat and hard.

Cons: The replacement planes that Iceland Air are renting were horrible. The seats were super uncomfortable and small. No matter your size you were sitting essentially on the person next to you. All of the food was extremely high priced and the options weren’t very good. The TVs didn’t work either

Pros: Crew was very nice and helpful. I loved the complimentary Icelandic water

Pros: Everything was fine

Cons: Average airline

Cons: One hour delay, no information why and if our next flight is waiting for us. The Airplane was changed (due to grounding - I understand), but the substitute didn't provide a similar level of service: had no TV/music entertainment.

Pros: Crew are good.

Cons: My seat, 7E of flight 416, was too close to toilet door, which is not comfortable.

Cons: The replacement planes that Iceland Air are renting were horrible. The seats were super uncomfortable and small. No matter your size you were sitting essentially on the person next to you. All of the food was extremely high priced and the options weren’t very good. The TVs didn’t work either

Pros: everything

Cons: boarding

Pros: The cabin crew were all pleasant and attentive. The entertainment system had a lot to offer.

Cons: The seat bottom was flat and hard.

Cons: I had a four hour layover in Iceland, which was nothing to do with Kayak. But four hours in Rekjavik airport in the middle of the night was not enjoyable.

Pros: Crew was good. Seats were OK.

Cons: Boarding at Reykjavik was a mess, not helped by the flight being delayed by over an hour. Part of the problem was that the airline just kept moving the boarding time back by 10 minute intervals. No seating near the gate, so everyone was just having to stand there...

Pros: Great crew

Cons: There were not free snacks

Pros: The air was working and it wasn’t hot and the plane wasn’t sold out so there was some room.

Cons: Boarding the plane process.

Pros: Crew was good.

Cons: Boarding in Reykjavík was a mess. Biggest problem was that the flight was delayed over an hour, but the boarding times were only changed at the gate by ten minutes each time - and with no seating at that gate that meant everyone was standing around for over an hour.

Cons: Boarding was very slow, crew told us there was nothing they could do to speed it up, it plane was late, unfortunately when we arrived in JFk we had to wait about 1 houre to get to the gate.

Pros: Great crew

Cons: There were not free snacks

Pros: That there were no group calls for boarding

Cons: My seat

Pros: Very nice crew. I flew with my 6 months old baby and the crew was really helpful and took care of us.

Pros: Crew was okay.

Cons: That your airline commit to schedules.

Pros: Yes

Cons: Maybe the entertainment choices

Pros: The airplane waited for us because our first flight had a delay. The airplane was clean and in good condition. The flight was very smooth.

Cons: Didn’t realize I was going to be charged $65.00 per suitcase. Checked three and that added$195.00 to my overall cost. The only thing we got on board was water everything else was a charge.

Pros: Crew was friendly, food was pretty good and I like that when they made announcements we could hear them. With some airlines the crew mumbles and one can’t hear a thing. So thank you for speaking loudly and clearly. Also, the seats were actually pretty comfortable.

Cons: The shuttleling between terminals at the airport is Iceland is a bit unorganized and the wait is long; or at least seems that way when a person is jet lagged.

Pros: Reserved seats apart in exit row for extra legroom. When online checkin opened 24hrs before departure, found we had been moved. Moved us back during online checkin. Arrived at airport to find we had been moved again, but check in agent was very understanding and placed us in equivalent seats.

Cons: I understand that seats reserved are not guaranteed, but to be moved twice by the airline was a negative, though it was made up for by the action of the understanding check in agent.

Pros: The crew was nice On time Clean flight

Cons: The food was cold Nothing else....the flight was great

Pros: free entertainment, friendly crew

Cons: snacks, food for free

Pros: The air was working and it wasn’t hot and the plane wasn’t sold out so there was some room.

Cons: Boarding the plane process.

Pros: Great crew

Cons: There were not free snacks