I travel frequently. The flight was late again... KLM should really try and be on time
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
1 of the best flights I have ever had with Lufthansa. Superb crew, good food, comfortable seat and climate, very good entertainment system.
Flew business class, flight on time, crew excellent. Boarding a bit chaotic...unsure why groups 1&2 board together and not one group at a time however an issue on all airlines. Designated lines would help.
The crew did an awesome job in helping parents with infants, resulting in a quiet trip for all.
It would be much improved if the crew didn't force me to ride with my seatback up on an eight hour flight. What’s the point of a reclining seat if you’re forced to sit in the fetal position?
Pros: "I missed my flight."
Cons: "Helped me get a different flight. I got zero help getting another flight. Or any credit."
Pros: "Crew was very good. Food was OK."
Cons: "Individual space was tight made worse by some inconsiderate people who put their seats as far back as possible. This should be regulated."
Pros: "Airbus 330 from Manchester to SFO was new, spacious and very comfortable. One of the best flights we’ve had across the pond."
Cons: "Transiting at Manchester between our Frankfurt to SFO flights was dreadful. They made us go through security and the inspectors were so incompetent they caused a huge back-up. Took an hour to get through. Avoid Manchester. Then they lost my luggage...still missing after a week."
Pros: "Crew was super attentative."
Cons: "Nothing, they tried hard to make sure everyone felt they were available to take care of what they needed and when they needed."
Pros: "Crew looked after me after a family took up a whole row including my designated seat. I need up with the back row to myself so could put my feet up & chill after a less than pleasant 5+ hours wait at Munich!"
Pros: "I love that I only had to take 2 planes I will buy this way again"
Pros: "The flight itself was fine. We had a two-hour delay due to a mechanical issue, but the crew took care of it as quickly as they could."
Cons: "It was just a relatively quick, unremarkable flight."
Cons: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Cons: "SAS support and communication during the Copenhagen baggage handler strike, which cost us our connection and the family funeral in Scotland, which was the whole point, was abysmal."
Pros: "Didn't seem to take long. Crew was friendly. Landing was great."
Cons: "I assumed we got a meal, but perhaps I'm mistaken there."
Pros: "I liked the food, the pillow and blanket, they give you enough or plenty food."
Cons: "Although there were many movies, I'd like to have more English entertainment ootions. It was a long 8 hour flight, I watched 4 movies, so options are very important."
Pros: "Nice staff, good leg room, comfortable seats, complimentary hot beverages with refills offered."
Cons: "One seat was wet and steward had to provide blanket for my friend to sit on, one other persons bag got stained as floor was wet in front of her and bottom of middle seat magazine holder was also wet! Also flight was delayed leaving and there was rubbish and chewing gum from previous flights. we had to clean the tables ourselves with wet wipes as they were dirty from previous flights."
Cons: "My flight was cancelled and no one notified me! Instead, FlyUs.com placed me on a different SAS flight that had a 15 minute layover in Copenhagen. Needless to say, I would have missed the flight from Copenhagen. I realized the issue the day-of, spent hours on the phone trying to book a different flight through the customer services at FlyUs.com (stupid company!), and was finally rebooked by SAS on a different airline. When I called SAS directly, they immediately took care of the situation and handled it well, but I wasted an entire day dealing with FlyUs.com, waiting on confirmation for a flight that I was never going to receive. The whole experience was awful."
Pros: "flight arrived on time"
Cons: "The food was poor, ventilation system in the cabin terrible. Smell from bathrooms during the whole flight, both ways. SAS lost our luggage and nobody seams to care about it. They know that there is a problem with luggage transfer on connecting flight, but don't bother to do anything about it. Customer service representative is not able to provide any information, doesn't even understand English well. Nobody answers the phone... At this point, we're still waiting for our bags"
Pros: "Fairly new plane."
Cons: "Only airline that made us check in our luggage; and charged us an exorbitant amount (+/- $90 per luggage) in doing so. No customer service at all. 1st attendant wouldn’t let us check-in at the counter, and 2nd attendant made us check in our carry-on despite it only being 2kg over. We could’ve moved some items around. When we boarded the plane, we saw multiple people whose carry-on looked suspiciously over the weight limit. We felt singled out. It was obvious that this airline only cares about profit and does not care about the customer. Attendants were rude and not helpful. Needless to say I will nit fly with this airline again."
Pros: "Prompt boarding, early departure and early arrival."
Cons: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest!"
Pros: "I appreciated that there were options to watch Icelandic movies and listen to Icelandic music."
Cons: "On one leg my entertainment screen didn’t work."
Cons: "Icelandair Changed flight to Air France at last minute. Stuck in CDG and will arrive in Dublin 5 hours later than I booked!"
Pros: "Late flight out of Zurich, crew not helpful in advising me how to make connection, missed connection, lost bag, airline staff didn't seem to take me seriously when I said I was worried my bag would be lost."
Cons: "See above. Will try to avoid IcelandAir at all costs from now on."
Pros: "We were moved to a Delta flight - much better than Iceland Air"
Cons: "DISASTER - Iceland Air moved us to a different airline, dropped one of the passengers on our reservation without notice or new airline access to reservation system, passenger left stranded in Paris unless $5200 flight purchased. Customer service rep(s) were non-existent to straighten out issue"
Pros: "Paid extra for legroom, but sadly the seat did not recline much due to being in row at the emergency exit"
Pros: "Not a lot."
Cons: "Boarding via bus just takes forever, get a legitimate jet bridge. Also the airport has about 20 seats at each gate for 80+ passenger planes, leaving a lot of people sitting on the floor."
Cons: "Our flight was delayed 3 hours and we were instructed to rebook. After waiting over an hour to talk to an agent, we were supposedly rebooked to an Air France flight. After rushing to another terminal, the Air France check in agent told us she could not find our tickets, although the Icelandair agent gave us written confirmation. After being sent to the Air France ticketing agent (another office), we were told we were on a British Airways flight. COMPLETELY DIFFERENT AIRLINE. How were we supposed to know this? This was extremely frustrating. But BA treated us great and we can now see why they have such a great reputation."
Cons: "No food at all, everything need pursch, also want donation to them. They cancel my return ticket one month after i purch because they do not have enough customs ."
Cons: "Got email night before that flight had cancelled or changed. Ended up on a flight on United. Got to my destination as scheduled."
Pros: "The crew"
Cons: "The boarding process was so chaotic at Iceland airport. Also for a 8hr flight food should be given not charged. The movie selection good have been better."
Not hold up plane for one passenger who didn't get there on time so the rest of a full flight has to be concerned about connecting flight, me, and run to catch flight 😑
The male crew member refused to help me to place the Carry on luggage on the above head storage area. I wonder if because I am a Chinese elderly people.
Lost all my baggages, and they were found 5min before my connecting flight depart from Tokyo to Fukuoka, I was notifying by Air Canada by cell phone. Air Canada has washed their hand of issues. Saiding" I never flew Air Canada" We cannot help you.!
Several delays caused us to miss our connecting flight. (Be sure to ask for a meal reimbursement) Several ticket counter people were too stressed to answer our questions regarding new connections.
delay in boarding was discouraging not enough choice in TV shows and movies
Boarding, crew knowledge/experience, waiting time on a bus (in Lisbon) to our gate, poor directions and lack of staff to direct travelers through customs once landed in Toronto.
Pros: "Meal/drink service excellent, friendly crew."
Cons: "Boarding process confusing as groups 3-6 all lined up together. No air at seats."
Cons: "No potable water on board meant no tea or coffee."
Pros: "The crew were friendly."
Cons: "The crew did the best they could but the plane had two equipment malfunctions resulting in a 1.5 hr delay. After the first one resolved, we were inches away from takeoff when the captain came on to tell us something went wrong and we would need to be towed back to the terminal. After waiting for the ground crew to come rescue us, we started pushing backwards but then forwards again. Captain came on and said the problem was fixed. Once we landed at Toronto Pearson from Mexico City, there were no available gates. The movies see election available through streaming on Air Canada Rouge had fewer movies and shows than the tablet you could rent from the airline."
Cons: "Man it was hard to get any sleep the kept selling and disturbing for almost two hours"