Check in process was absolutely horrible. I've never had such a bad experience. They were say8ng I needed to complete a form rhey didn't even know what it was or what it was for. Then another Staff member was extremely rude to me for no reason. Started almost yelling at me and told me to stand back. I was not talking loud or rude at all and she just treated me terribly. I heard her treat others with attitude as well. Another one said we needed to all get on our flights on time so they didn't have to work overtime again!! As someone who works in Healthcare where you can be mandated overtime and redeployed I found this very unprofessional and unnecessary to tell all the customers this!!
It was a great flight did not eat a meal on the plane
Need to be able to afford 1st class.
First time flying business and it was perfect!
Pros: "Quiet flight in fairly empty flight"
Cons: "food choices, no blanket"
Pros: "Got there"
Cons: "Way too expensive"
Cons: "All was as good as expected"
Pros: "I like the app to tell me where is my baggage. Thanks"
Cons: "More drinks, snacks"
Pros: "On time, great cabin crew"
Cons: "Q400 is cramped, noisy and awful overhead storage"
Pros: "On time, crew was cheery!"
Pros: "Comfortable seat - great service"
Pros: "Crew was friendly"
Pros: "Staff were pleasant"
Pros: "Everything was cool. Great staff and got there in time good movies and snacks. No complaints."
Pros: "I loved everything!"
Pros: "Crew were good"
Cons: "Seats were too tight. Entertainment was mediocre"
Pros: "Business class was comfortable."
Cons: "Flight was delayed 2 hours."
Pros: "The movie selection was very good."
Cons: "The seat was kind of tight."
Cons: "The aircraft was so small there was not enough room for even most standard size carry-ons. The crew were not patient and gave passengers attitude for trying to bring their carry-ons onboard. On the way back from Toronto, we were sitting on the runway for more than one hour waiting for "de-icing". If this is a recurring thing, why not time the arrivals and departures better to avoid making people sit there, disconnected from everything and waiting? Also the screen on my "entertainment center" was broken but thankfully I had my own book to read. Air Canada has not had the most welcoming crew or most up to date fleet in my experience; I fly with them mostly because of their cheap fares. I guess "there ain't no such thing as a free lunch"."
Cons: "I don’t like the head games air Canada plays when they know the flight is probably not going to leave for three hours and they purposely don’t update the flight details. Only update every 20 minutes for a three hour delay...."
Pros: "Plesant ride"
Cons: "Flight took longer to depart due to boarding and de-icing"
Pros: "Size of seats and entertainment"
Cons: "Late leaving, slow baggage claim"
Pros: "Well organized and stress-free flow of people/services."
Cons: "Flight was delayed for several hours, while the crew assured us it was on the way. When it landed they still said it was being prepped. Then at 10pm or so, they said it was cancelled. Then we waited another hour and a half to speak to representatives and get our hotels. Then another hour to the hotel to go to sleep. Because I had to be back at the airport in 7 hours to catch the next flight. It would have taken me 2 hours to drive to Seattle from Vancouver."
Pros: "The flight crew were great and very accommodating."
Cons: "A majority of the passengers on flight either barely caught, or missed, their connecting flight due to this flight being so delayed."
Pros: "Nothing - I didn't end up going to Toronto."
Cons: "The flight was overbooked and I was forced to take a different flight. Ruined my plans in Edmonton that day. Last time I use air Canada."
Pros: "The crew was professional and polite"
Cons: "Flight delay of almost one hour."
Pros: "Overall it was a quick and painless flight. The crew was friendly and we had no problems!"
Pros: "Great movie selection"
Cons: "Late departing and on arrival the ground crew wasn't available so we were stuck on the plane awaiting their arrival. I can't understand scheduling issues that end up leaving jets stranded."
Cons: "flight attendant burned my stomach and belly ,she fck lazy gave me and put a broken cup of hot tea into another good cup instead of threw that broken cup away and should give me only one good tea cup , so the fluid drained out between two cup, and fck burned me . How the stupid she is !!! After that they didn't come to ask me anything until i come to show them and complained , and requested a report. I got a picture and all evidence to show .i swore that its fck hot and burned me too...ooo....bad !!"
Cons: "No leg room Seats uncomfortable"
Cons: "The flight left almost 1 hour late because paperwork wasn't signed off"
Pros: "it is on time no hassle every things is smooth"
Cons: "2h and 4h30 h late"
Pros: "Seating was fine on their "normal" flights."
Cons: "Regarding Air Canada Rouge service: If you are over 6' in height your knees will not fit in the assigned space."
Cons: "I don't care for the practice of charging to select ones seat"
Cons: "My one checked bag did not arrive,. And when I reported it, there was no tracking for it. It was stressful because I had one night before I was leaving for a back country trip and the " lost" bag had " no hits" when the bar Cade was scanned. So I spent hours trying to find someone who could assist me. I lost one whole vacation day dealing with the bag issue. Sure wish I could get some compensation."
Cons: "I was sent to Frankfurt because Air Canada messed up my flight. When I got to Frankfurt, they had booked me on a lufthansa flight. When I got to the gate to get a boarding pass, the person told me that Air Canada had not paid them for the flight and unless they were able to contact them before boarding the plane, I would not be able to get in. They were able to do so right before boarding. The plane from Frankfurt was over one hour late. I was supposed to arrive in Lyon at 10:35am and got there at 7:30pm. Throughout all this ordeal, Air Canada staff members were mostly unhelpful and often rude."
Pros: "cruising slightly high to avoid turbulence, the way from Toronto to Winnipeg we were flying on altitude 26,000 and then 30,000 feet. on west jet we were flying on altitude 39,000 feet with less turbulence. thanks"
Pros: "Leg room is comfortable"
Cons: "Flight had one and half hour delay. I did not get E-mail reminder for Check-in, for my return flight from Toronto."
Pros: "The seat was relatively spacious, especially compared to United. Staff was friendlier too."
Cons: "Too many announcements"
Pros: "The saftey"
Pros: "The process from start to finish was very well coordinated. Crew kept passengers informed of situation as they arises due to matters beyond their control while maintaining the integrity of Air Canada."
Pros: "Check in was excellent"
Cons: "Flight was 4 and half hours late for weather and mechanical reasons. Airline responded very well but such a long delay is annoying"
Cons: "Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy"
Pros: "The seat was quite comfortable, the crew was great, and the food was actually pretty good."
Cons: "Going through customs and an additional security check prior to boarding was the worst. It caused the flight to depart 15 minutes late."
Pros: "One of the crew member who served our food seemed in a rush and just dropped our food on our trays :( There was a lack of communication at the counter for travelers like us who was making this connecting flight. We were there four two hours and nobody bother to tell us we needed to check-in again."
Cons: "Better communication for people making a connection. Not to wait until you are showing your boarding pass and then telling us we needed to check-in again,"
Pros: "Comfortable seats from Brussels to Accra, aircraft clean and well maintained."
Cons: "Slow Boarding from Paris. Poor, but very poor entertainment system"
Pros: "Crew was very pleasant and attentive."
Cons: "The entaertainment system, TV , movies etc, wasn’t working and they tried and tried but couldn’t get it to work. Not a common occurrence I am sure."
Pros: "It was on time"
Cons: "The flight was long and inexpect s to be fed. They didn’t provide free food and beverages."
Pros: "The flight itself was smooth and the crew kept passengers well informed. Beyond that, not much to report it serviced as a mode of transportation but not an experience."
Cons: "The seats were super cramped, hardly any leg room or elbow room which made it quite difficult to get comfortable for any length of time. The food was unpleasant. The flight attendants seemed very green."
Pros: "Good schedules, good prices."
Cons: "They think that a five-hour flight is "intra-European" so they assign tiny little planes with bad seats and cramped rows. Unacceptable."
Pros: "Attentive helpful and cheerful staff: on time"
Pros: "At least it was a flight"
Cons: "Noisy, no complimentary snacks nor drinks, no legroom"
Pros: "The crew was kind and respectful. The flight was on time and the food was OK."
Cons: "Nothing to complain about on this flight."
Pros: "Entertainment choices"
Cons: "When I was trying to get in the line to check"
Pros: "Email and text kept me updated"
Cons: "Flight delays"
Pros: "They have the funniest and engaging safety video I have ever seen"
Pros: "Everything was fine"
Cons: "Beside for the music and movies, you should give us the possibility to make a search and find what we want to watch or listen"
Pros: "Also a good airline, though the a la cart..."
Cons: "The a la carte approach that includes charging 3 euros for water. I mean, seriously?"
Cons: "The service and constant mistakes on rebooking a cancelled flight that ended in more than 6 hours delays and luggage lost"
Pros: "Safe flight"
Cons: "They dropped our connection. Took 3 hours to straighten it out"
Pros: "Friendly staff, informative captain when we were slightly delayed. Efficient boarding. Complimentary drink. Comfortable seats despite small cabin."
Cons: "Small aircraft so not much cabin space."
Pros: "Every person was friendly."
Cons: "Our flight was delayed an hour."
Pros: "Forgot they were on 24 hour time. Maybe send an alert about that."
Cons: "Very dirty plane, limited space poor customer service. Took pictures of stained trays, seats. Very gross."
Cons: "The special meal that I had requested was not available. In fact the only meals on the Brussels to Washington leg were chicken/fish. No vegetarian meal was provided."
Pros: "Not too much"
Cons: "I'll begin with the order of sequence of all that went wrong: 1. A huge queu while we were waiting for checkin in Rome (waited for more than 30 minutes) 2. The steward didn't agree to take a gymnastics hoop to the aircraft, despite its being super light. By the way, the inbound flight the hoop was taken into the aircraft; 3. We (family of 3) were seated separately, what made a huge stress to our small daughter. 4. There were no AC socket in Brussels airport (there were, but not charging) during transfer. 5. Our baggage was not delivered, which is very unpleasant :("
Pros: "The team was nice, the flight took off on time and arrived a few minutes early"
Cons: "Even though I'm a star Alliance frequent traveler status holder, and the status grants an extra bag on economy class I was forced to pay for my first checked in bag. Furthermore, since I assumed I'll be getting my checked in luggage for free (as it states on the miles and more website) I didn't pay for it in advance a fee of 35$, meaning they made me pay 65$ in the airport."
Pros: "On time boarding and the flight was in less time than expected."
Cons: "No leg room, my tray table was broken"
Pros: "Rude and incompetent crew/employees. Early morning flight was delayed 30 min and therefore we missed our connection. Representatives at the Brussels airport were incompetent, slow and misleading and on top of all our suitcases were lost and 24 hours later no one can tell us where they are"
Cons: "I ordered kosher meals and asked at the gate if the kitchen sher meal was ordered... they said yes but in the flight they didn't have it registered."
Pros: "The crew seemed nice"
Cons: "none really, it was fine."
Pros: "Very nice people in the crew. Excellent entertainment equipment."
Cons: "Chairs rather uncomfortable when upright in economy."
Cons: "I would like a survey about my experience flying FROM JFK TO MONROVIA on Dec. 5 & 6! I have decided that this was my last voluntary flying experience with Brussels Airlines!"
Cons: "I lost whole lot of items from my suitcase when it left behind at my arrival to Liberia. I never said any because it was Africa and I knew. I would never get those stuff back. I am disappointed"
Pros: "The extra leg room was very much worth it! Did the trip both ways. On the way to Europe we went standard economy and economy plus on the way home -- economy plus was much more comfortable over the long duration of the flight"
Cons: "The food remains mediocre at best in the economy cabin."
Pros: "The plane was clean, the crew was friendly. Legroom was very good."
Pros: "pleasant fight..."
Cons: "long flight (it was far through no fault of Brussels Airline"
Pros: "Tons of food"
Cons: "Terrible in flight entertainment selection"
Pros: "Food was good"
Cons: "Flight from Brussels to Kinshasa was different. It seems for the people of color, there was an old plane. My seat mate TV sCreek did not work. You could tell moldings on seat were very old. one bathroom had no soap, dispenser was broken. I hope this is not your pratice to use your older planes for those traveling to Africa. I will observe this as I travel back to Brussel and on to US."
Cons: "The aircraft was filthy, very dirty, especially the toilet and the sitting area. Terrible food. Very hot, AC did not work well. Outdated movies and TV series."
Pros: "It was a short flight, so it was appropriate."
Cons: "No free food and no entertainment. Boarded late."
Pros: "I eventually got home"
Cons: "I didn't get to sleep as I had to spend hours booking a new flight."
Cons: "Lousy treatment to passengers/customers"
Pros: "got there.."
Cons: "my bag was lost, delayed flight (2 hours), damaged contents in my bag."
Cons: "It was ok flight - not full airplane - good"
Pros: "I liked that my seat was by the window and I saw the most beautiful sky in my life! And the seat next to me was empty so I was able to stretch my legs and even lay down to sleep. The crew was very attentive and knowledgeable. Food was very good, I was just glad that I was fed."
Cons: "The only thing I didn't like is that turbine was blocking my view but I wasn't a big of a deal at all. I was just happy that all that long flight I was sitting by the window and was able to see the sunrise."
Pros: "As far as flying goes the crew where very professional, pleasant and helpful. Honestly, I did not interact with them much but they seemed to all get along well and do their work happily and efficiently. They managed a large multi cultural flight well which is likely no easy job!"
Cons: "Seats: Why is that head rest attachment on the seat? It's AWFUL! It forces your neck in a very bad position. You have to be tall to use it properly. There should be a way to remove it for those of us too short to use it as it was meant to be used. The food on this flight was not the worst I have ever had but it certainly was not goo either. Two rice dishes...why? Boarding seemed to be slow and a bit unorganized. Why not board by seat zones?"