Delay after delay. No communication where gate was. Meal vouchers were offered after all the eateries had closed for the night. Just a brutal experience
Cons: "Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins."
Pros: "Very efficient."
Cons: "Better airflow in cabin, letting you know about meals before getting to plane."
Pros: "Smooth flying so got some sleep"
Cons: "Clearer back-to-front boarding process"
Cons: "I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems. I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics."
Pros: "The crew wasn’t very friendly and there’s very little legroom."
Pros: "This flight was eventually cancelled and the rating is solely on the ground experience. EuroWings could not have done anything worse. The process took from 10:30am upon arrival in Dusseldorf til 11:00pm when we were told the counter closed at 10pm and nothing could be done till next day."
Cons: "Have representatives on the ground and make public announcements about the progress, next steps, help offered and steps that need to be taken. The info was sparse and had to be gotten on an individual basis. Nothing was coordinated or communicated and every step had to be done WITHOUT HELP."
Pros: "Short and timely. Flight attendant was great with kids."
Pros: "It was Air Canada to Geneva and Swiss to Lisbon!"
Cons: "Leave on time Air Canada!!"
Pros: "Seats were fairly comfortable with decent leg room."
Cons: "My biggest complaint is for the exhorbitant baggage fees—€100 for two bags is ridiculous. Also, one of the crew was rather testy with us when we first boarded (unprovoked), then came to us a few minutes later to say something nice to sort of make up for it."
Pros: "Comfort of the plane, service"
Cons: "No business lounge in CDG before 9am"
Pros: "The crew at the gate as well as in the plane were tu nice and helpful."
Cons: "Juste the toilet were not so clean and smelled very bad."
Pros: "The on board staff was very nice. That's pretty much the only thing that I liked."
Cons: "Just about everything. Not only were both flights delayed, one without notice, both the check-in and boarding processes were obscenely long with no obvious reason. On board, the staff was very pleasant but took almost 20 minutes to respond to a page and I only paged them one time. The screens for entertainment had a lot of trouble reading touch for both my seatmate and I and the selections were very limited. My seat did not recline which made for a very uncomfortable flight as I had hoped to be able to sleep. They lost one of my bags and somehow still have not found it more than 36 hours later."
Pros: "Excellent service. Friendly staff."
Pros: "I missed it"
Cons: "I missed it"
Cons: "They didn't served me food"
Cons: "Not enough space for my legs"
Pros: "Overall good flight, get what you pay for."
Cons: "Had to hop to a couple different counters because no one knew who air Brussels subsidiary was at the cincinatti airport. I didn’t think to check ahead so also on me for poor planning."
Pros: "It is a quick trip which is nice."
Cons: "The staff for SN Brussles is very rude to Africans. They are super disrespectful and it is very obvious how tacist they are. It is uncomfortable flying witha stafflike that. Also our flight had electrical and engine problems at our first stop in Freetown. Once we landed in Monrovia, it took about 35mins for them to let us off the plane because the doors were not working and opening up. Once we finally got off the plane, it took a whole 2 hours for them to get our baggage e off the plane because spmething was wrong and they couldnot access the baggage to take it off. I am aware that planes can “fly with one engine”, but flying a plane with one engine along with it having electrical problems is not safe and A RISK! why take that risk of something bad happening, not only would lives of innocent people and their crew get lost, but that is a million dollar assest that could get lost and a PR nightmare. It is a shame they took that risk. They also dodnt tell us until we landed. Had I known before we took off at Freetown I would have gladly fot off and found another mode of transportation to get to my final destination. SN Brussels is know to send their sh*tty planes to Africa, because there are always problems with the planes heading to that continent. It is just another obvious proof of their racism."
Pros: "Crew was polite, but..."
Cons: "The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv."
Cons: "They change my flight, and I had no kosher food in the other one"
Cons: "We had to wait 1 hour inside the airplane because there was fog in Lisbon. Flight took 2.5 hours and the Fog cleared long before we landed so there was no need to wait 1 hour in the airplane where we had NO leg space at all. As compensation they could at leased given us coffee for free and not have to buy for a bloody expensive high price."
Pros: "Good leg space and went on time."
Cons: "Cup of coffee would be nice but this you need to buy and this is STUPID Expensive"
Pros: "Safe flight"
Cons: "They dropped our connection. Took 3 hours to straighten it out"
Pros: "The crew was polite"
Cons: "The fight was delayed and cause me to lose my second flight even though they were the same airline and the second plane was still sitting at the airport. It added 6 hours to my journey."
Cons: "Stingy with food, very little entertainment if at all"
Cons: "Probably nothing to do with Brussels but the boarding out ot IAD was very unorganized."
Pros: "Checking in at Gothenburg was easy and staff was great. They went above and beyond to ensure that I could bring my hand luggage with me."
Cons: "Flight crew could stand to learn some service tips from the ground and phone crews. No entertainment on a 2-hour+ flight with 2 kids..."
Cons: "Cramped seats, no video, paltry food service (the "continental breakfast" consisted of exactly one slice of banana bread). And lousy coffee."
Pros: "Be on time"
Cons: "Food, no comfort, movies and music boring"
Pros: "Got a free cup of orange juice"
Cons: "Was just a bit tired and irritable from the delayed flight before."
Cons: "Over 2 hour delay"
Pros: "Flight departed on time and arrived early. Crew was accommodating and polite."
Cons: "Food selection and quality are below average compared to other international economy class flights. Disappointed to find no vegetarian options."
Cons: "I never flew to Florence because the airline missed my connection and the next flight to Florence was not until nearly twelve hours later, so now I'm on my way to Rome instead. This ruined my rental car and lodging reservations, and I'm now fighting both those agencies because of this botched flight and poor service. Additionally, the plane was ungodly hot. So much so that the crew apologized for our over the PA. Nothing was done to fix it, but it was blamed on the plane only being on auxiliary power while we were parked on the tarmac for the hours. That would've been understandable, but it didn't get better when the jet engines were on, so that excuse turned out to be just so many lies."
Cons: "I ordered kosher meals and asked at the gate if the kitchen sher meal was ordered... they said yes but in the flight they didn't have it registered."
Pros: "Sufficient seat space in a window seat. Excellent customer service on board, compared to any US service provider."
Cons: "Boarding. Unorganized and not very customer friendly."
Pros: "The seats were great, we were seated in an exit row, so loads of legroom, we are tall so this is very important. Crew was very friendly and helpful."
Cons: "No fault of the airlines, but I was seated next to a very large family with little kids and a baby. I'm usually pretty tolerant, but the back of my seat was kicked for 8 hours and the kids kept running right in front of me causing me to constantly move my legs. Ugh. Food was ok, nothing special, it edible."
Pros: "Nice crew"
Cons: "Horrible food if you opt for Halal. Imagine having to eat the same thing from start to end in an international flight. Major turbulence, got sick to the stomach when I got home. I have to admit my overall experience was very very poor."
Pros: "Flight itself was fine."
Cons: "I tried for numerous days before the flight to buy a piece of baggage online and I kept getting tossed back and forth between Expedia and Brussels Airlines. In the end, I wasn't able to purchase it ahead of time and we had to pay $49 at the airport. I feel entitled to a reimbursement of the difference between the booking online price of $15 and the $49 I paid."
Cons: "Waiting an hour and a half to check the luggage and obtain the boarding pass. Totally unacceptable. They only had a couple of agents to check a full plane and one was dedicated to business class. They said it was to save costs !! Flight was delayed and upon arrival no finger so long wait to deplane again."
Pros: "The food served was wonderful, as well as service."
Pros: "Your airline 100% better then Air Canada."
Pros: "The plane took off a few minutes late but arrived on time."
Cons: "We arrived at the airport at 4:30 for 6:25 flight and there were only 3 open windows to check baggage for 4 different airlines. There were over 200 people in line extending out the door and no one was present to explain what was happening. Soon additional clerks arrived and the line began to move, but it took 45 minutes. The gate area was not large enough for all the passengers and there were seats for only a few while we waited and waited."
Pros: "Same as above"
Cons: "Same as above"
Pros: "The cabin was kept at proper temperature and humidity. The food was properly cooked. The staff treated customers properly. Overall a relaxing and easy flight."
Pros: "Very old planes No entertainment Very nice stewardess"
Cons: "Brusels airlines left and arrived with 40 min delay for a flight that should be only 1:50 hour"