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Pros: "Crew was friendly, seats really comfortable!"
Cons: "Headphones sold for $ 2. Headphones preferably free"

Pros: "The crew had an amazing personality. They definitely enhanced my experience"
Cons: "Nothing"

Pros: "On a quick 40 minute flight they still managed to serve coffee, water and snacks."

Pros: "No food, late by hour"

Pros: "Al the amenities were provided."
Cons: "In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles."

Cons: "The boarding was processed by one agent. He did a fine job but took too long to board. Needed to have 2 people managing boarding the plane"

Pros: "Good snacks, comfortable flight."

Pros: "Always Veg Meal for All"
Cons: "N A"

Cons: "I used 7900 points to upgrade to “comfort” and nothing about it was comfortable. I was squashed between a window and a large man and my tv screen kept flickering on and off. I actually felt like I had less space overall than I would have in a regular seat."

Pros: "The flight timings and the arrival time"

Pros: "Although the weather was sketchy and the flight was delayed about 2 hours, the actual flight was much smoother than forecasted."
Cons: "First time I've experienced a boarding procedure that seemed disorganized."

Pros: "Nice employees and service"
Cons: "Seat room"

Cons: "Old plane"

Pros: "Wonderful service. Staff was attentive and helpful. Flight was great. I got to watch a couple movies and was able to retrieve my oversized luggage easily and even quickly. Thank you, Delta!"
Cons: "I’m not a seasoned traveler and packed some needed items for our home out-of-state in an oversized bag. That bag ended up costing me $200 extra at check-in. I could’ve Fed-ex’d for cheaper or put into two separate bags for cheaper. Then, my flight was delayed an hour."

Pros: "Cheese plate"
Cons: "TheyCharge me $25 for my bag and I’m at Delta sky Miles older plus the American Express platinum card holder it’s supposed to not be charged"

Cons: "flight rerouted to LAX!"

Cons: "Everything was great"

Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."

Pros: "Everything was perfect, everyone was nice, there was lots of room, the crew offered snacks frequently, WiFi had a great connection and there was a wide array of entertainment."
Cons: "There was a problem with the plane that they told us after we boarded that delayed our plane an hour. But hey, better safe than sorry!"

Cons: "Not enough room. Could have better technology and better food choices."

Pros: "good price but older plans"
Cons: "please do not use plastic forks and spoons"

Pros: "Flew in First Class. Felt very pampered"

Pros: "Everything"
Cons: "Nothing"

Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"

Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."

Cons: "No on board entertainment."

Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"

Pros: "I didn't like much about this flight."
Cons: "Flight left late. When we landed the sky bridge was broken so we had to walk outside, which isn't a big deal but it took a while sitting on the runway for the stairs to come. Then we proceeded to baggage claim and waited a few minutes and one of our 2 bags was there. The crew member then said "that's everything. If you're missing bags come see us." Well about 5 people on a small flight had to see them. My bag was stuck in JFK. I was told id have to come back to the airport tomorrow. At this point id been traveling for close to 24 hours. Im not a happy camper. I usually fly JetBlue and this has never happened with them. Delta acted like its a normal thing with them. I paid 25 dollars to check each bag. How can both my bags not reach their final destination together and how come this seems like a normal procedure for Delta. I paid you for a service and now I have to drive back to the airport or wait for you at home to deliver my bags whenever Delta feels like it. I probably won't fly Delta again unless I absolutely have to."

Cons: "The flight is delayed 3.5 hours."

Pros: "Everything"
Cons: "Nothing. Delta is the best airline in North America"

Pros: "Great upgrade program"
Cons: "Slow unloading of luggage"

Pros: "I LOVED the free movies. Great idea and newer movies. Finally was able to watch a movie I'd wanted to see for a long time."
Cons: "Flight was packed which always makes for a more cramped ride. Again, boarding. Flight boarded late and just seems boarding from the back to front would be faster."

Cons: "N/an/a"

Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"

Cons: "There was a kid screaming on both flights and t was not a good time"

Pros: "Boarding was easy. Mess up at JFK left us on the tarmac for an hour before getting to our gate. Pilot kept us informed. Pleasant crew."

Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."

Pros: "It was quick and on time relatively smooth flights with little turbulance."
Cons: "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."

Cons: "One hour late after a stay over already 4 hours."

Pros: "The gate agents and flight attendants were nice."
Cons: "We were not able to choose our seats until we got to the airport. Which was a waste of time since we did online check in but still needed to go to the self check for seat assignment. Then by that time it was too late to try to get a seat with my wife who is very afraid to fly. Overall not a good experience"

Pros: "Comfortable flight, super crew, awesome non stop flight from Minneapolis. Could not ask for any better. Delta is the #1 airline."
Cons: "Nothing at all."

Pros: "Good flight, professional people."

Pros: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."

Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."

Pros: "The pilot came through all of the aisles in first class to personally thank us for flying with them. He took time to chat with us and answer our questions, which made me feel more comfortable about the long flight. The stewards/stewardesses were very nice and had us laughing on their welcome messages. The lay-flat seats in first class were the best. Very comfortable, and easy to fall asleep in, without disruption from other passengers who insist on keeping their reading lights on while everyone is trying to sleep."

Pros: "All went well"
Cons: "Nothing"

Pros: "Smooth flight, fairly comfortable seats in economy with adequate legroom (and I have long legs), flight attendants actually smile and are polite."

Pros: "The stewards were professional, courteous, efficient, helpful, excellent at keeping the cabin clean, kind, and just overall wonderful."
Cons: "Nothing"

Pros: "everything was good"
Cons: "nobody mentioned how to get to connection gates ,so me and 2 more people followed everyone ,exited and missed our connection to Riga"

Cons: "Staff does not understand regulation"

Pros: "It's good to flight public transit long time I'm the food is really bad pouring food"

Pros: "The crew and snacks"
Cons: "They take the headphones about an hour before landing which isn’t ideal."

Pros: "Cabin crew were great."
Cons: "Was almost impossible to make this connection. Honestly I probably should’ve been moved to yet another later flight. Ground crew said my bag had made it on board, so i waited and waited but it never showed up in Kraków. Lost luggage team was helpful and told me it didn’t make the flight - it was on the next one. Hopefully it gets delivered soon but it will be difficult bc my air bnb has no buzzer"

Cons: "Seats recline too much making leg room more nonexistent than ever"

Pros: "Seat was comfortable. Looked new."

Cons: "Food"

Pros: "No crying babies around :-)"
Cons: "It was cold on the flight IAD->LAX, there was a cold stream coming from the storage bins, and no food. Food was bland and too little on the transcontinental flight."

Pros: "Plane was awesome and comfortable"
Cons: "Delayed without updates for hours"

Pros: "a320 was comfortable"

Pros: "Great crew"
Cons: "Uncomfortable seating"

Pros: "Crew was nice, flight was ontime"
Cons: "While boarding and before starting the engines there was no AC. Temperature was unpleasantly hot"

Pros: "Flight was ontime"
Cons: "The boarding process ar newark is terrible, and the lady that was at the boarding gate was extremely unpolite with no service attitude at all - i have never seen before such a behavior"

Pros: "Captain explained situation in person"
Cons: "Plane was 90 minutes. Airport was overcrowded and dirty. Issues were due to airport and air traffic control"

Cons: "Turbines did not start up initially. 1h delay."

Pros: "Crew did their best to make us happy."
Cons: "I felt duped by Lufthansa by the so called business class, where my legs barely fit, there was no entertainment, and there was no real difference at all from economy except for not having a person in the middle seat. It was equivalent to economy plus at best, but charged at business rate."

Pros: "Great Experience."
Cons: "Great Experience"

Pros: "Comfy, good food and crew"
Cons: "Very disorganized boarding"

Pros: "Smooth flight. Friendly staff"
Cons: "Uncomfortable"

Pros: "the flight from Frankfurt to Chicago was delayed by an hour. we have missed our connecting flight to Omaha. We were at the gate 8 minutes prior to departure, but United closed the gate right before our noses. Not cool. Horrible experience. My guess is that United has given our seats to someone else. After all United did the same thing to use once before. We will not travel United/Lufthansa again."
Cons: "nothing"

Cons: "My luggage was lost. But that can happen with any airline. Lets wait to see how long it takes to get it back to me."

Pros: "Love the entertainment and meals"

Pros: "The seats are comfortable and the plane was clean and well-presented."
Cons: "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."

Pros: "Crew was alright"
Cons: "Frankfurt Airport unfriendly and depressed as usual."

Pros: "Great aircraft"
Cons: "Waiting for arrival gate"

Pros: "Needed to cancel trip - had insurance I thought was good"
Cons: "it sucked !!!!!! someone had to die before they covered cancellation"

Pros: "The crew were very helpful and friendly"
Cons: "The flight was delayed"

Pros: "The overall flight"
Cons: "The meal on board"

Pros: "Nothing"
Cons: "Not making the flight dinto issues caused by the airline."

Cons: "All good."

Pros: "The flight left almost on time. I was surprised that a meal was served on a two hour flight"
Cons: "It took a long time to get off the plane."

Pros: "By far the best flying experience in a long time..."

Pros: "The most comfortable trip"

Pros: "Bump bump uncomfortable"
Cons: "The food is ok and the crew"

Pros: "The plane was clean, the staff for the most part friendly"
Cons: "Had to be shuttled out to the plane on the tarmac"

Pros: "The crew was really nice"
Cons: "There was no entertainment of course!"

Pros: "Quick and easy in all aspects"

Cons: "I could not get any information in Moscow until arriving at the airport."

Cons: "seats are too narrow"

Cons: "the seat"

Pros: "On time"
Cons: "Marginal legroom"

Pros: "They didn't charge me for my surfboards which was great. It was my only check-on bag and under two meters and that should be free on every airline. Flight attendants were very nice and professional. I gave the food 5 stars based on other airline food, I'm not expecting restaurant quality at 37,000'. Movie selection was adequate for me, although I've seen some complaints in the reviews here."
Cons: "It was a little tricky checking in on my phone. The check email reminder didn't carry the info I needed to check in which required extra searching and copying and pasting. That experience could be streamlined. There was group confusion when being directed to board the plane on two flights."

Pros: "Nice plane and crew"
Cons: "Really? They took my new expensive lighter from my checking luggage? A can of hair spray is just as deadly, are they going to not permit those?...stupid idiots!!!"

Cons: "The seats are way too uncomfortable for such a long flight"

Pros: "Helpful ground personnel - seems like this connection issue happens often"
Cons: "Leaving Frankfurt late....hanging around airport waiting for a rebook"

Pros: "Comfortable, crew are very helpful and cheerful."
Cons: "Food isn't that good"

Pros: "Punctual"
Cons: "The seat was changed without any communication. Also, on-line checking from internet was not functioning."

Pros: "First Time on Lufthansa and came away extremely impressed. I'm a million miler on Delta so I know a little about flying a mainline carrier. Lufthansa blew me away with the level of service and friendliness. It was a short (90 minute) flight but they still offered a free breakfast sandwich along with the beverages. Flight Attendants can switch from German to English without hesitation and were very professional. Look forward to flying with them again."
Cons: "Can't think of anything"

Pros: "Punctuality,"
Cons: "The seat from Cairo to Frankfurt was uncomfortable & the breakfast was not great."

Pros: "Great staff on board made our flight enjoyable."
Cons: "Being outside in the rain while we waited to board the plane left us soaking wet as we sat down. There was a meowing cat on board the plane that was an interesting experience as well."

Pros: "Comfort"
Cons: "Wifi on klm"

Pros: "The crew was very kind"

Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"

Cons: "Flight got cancelled"

Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."

Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."

Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Cons: "The plane was very hot"

Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Pros: "Awful"
Cons: "Everything"

Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"

Cons: "Need more leg room!!! Larger meals needed."

Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"

Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"

Cons: "Inflight was better than I expected. But needs upgrading air crafts."

Pros: "All good"

Pros: "Everything is alright"

Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"

Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."

Pros: "Good flight, arriving well on time."

Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."

Cons: "The movie selection did not seem extremely varied."

Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."

Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

Pros: "Good information and helpfil boarding."
Cons: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."

Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"

Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."

Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Cons: "At some point the luggage was lost. here."

Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Cons: "old plane, tight and uncomfortable"

Pros: "Everything. Staff incredible."

Pros: "On time."
Cons: "No negative"

Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."

Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."

Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."

Pros: "Same as above"

Pros: "delayed"

Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"

Pros: "KLM food and service are great"

Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."

Pros: "everything"
Cons: "nothing"

Cons: "My flight was delayed, I missed my connection flight and now they lost my luggage. Staff are very friendly, but they can't do much to help me. Icelandair is doing OK in handling the situation, but let's see...I am still in an uncertain situation"

Pros: "Nothing"
Cons: "This survey is broken and keeps sending you back to step 1. Icelandair staff were full of misinformation. Chicken sandwich was full of shrimp, which is a major allergen."

Pros: "The crew was very nice."
Cons: "I sat next to a very large man which made the flight very uncomfortable. Also, the coffee was only about 1/2 full."

Cons: "Crew was ignorant and rude. No assistance from crew during boarding. Plane was parked in the farest place of airport where we were brought by 2 buses. Waited last passengers for 40! min and stood in the bus. Flight was delayed."

Cons: "In general, not good enough for an overnight flight. Our flight was late, we missed our connections which is the primary reason I am complaining"

Cons: "Please offer more gluten free food options. Thanks!"

Pros: "Crew was friendly."
Cons: "I was required to gate check a bag, previously okay to bring on board, and it was lost upon arrival."

Pros: "Free kids meal was nice. Good selection of kids shows."
Cons: "Seating was not as expected due to plane change. Screens did not work on first leg, and screen controlled seat recline & lights."

Pros: "Was seated in 38F when I checked in, it was a non-existent seat. A lot of ppl was seated in non-existing seats. Staff had difficulties redo the seating. Flight was delayed with almost an hour. That's just plain bad."
Cons: "Everything."

Pros: "The crew was excellent- courteous and helpful. The outgoing flight was good, but the return flight was quite a disaster. Boarding was disorganized and had to stand for a very long time. Seats were very narrow, and did NOT reline. The seatback entertainment and usb power did NOT work in our section."
Cons: "Better boarding procedure in KEF. Our plane felt like a third-world aircraft with non-working equipment, VERY tight non-reclining seats. A cracker would have been nice on a 6 hour flight."

Pros: "The price was good, the crew was friendly, and the on-line check in process was smooth."
Cons: "Non-functional entertainment consoles..so we could not watch anything, use our reading lights, adjust the temp, or summon staff if we needed to. With a bar in the middle of my foot space, there was no space under my seat for my personal item; No food on an international flight also disappointing."

Cons: "We had a different plane with narrow seats - ok for me but not the person beside me. Nothing but tea or coffee - all food and beverage had to be purchased. My experience. Uncomfortable and hungry."

Pros: "Fly Saga business.... exceptional food and service."

Pros: "Crew was very attentive"
Cons: "Comfort in seating was lacking, also having the luggage sitting out in the rain for 20 minutes was not ideal."

Pros: "Nice business class seats, comfortable, quiet"
Cons: "Movie selection could have been larger"

Cons: "Definitely not a comfortable flight. And being that it’s an international flight, some free snacks would have been nice."

Pros: "I like that the flight was very comfortable & there was lots of options for entertainment!"
Cons: "Honestly it was probably the best flight I have ever taken!"

Pros: "Crew was really friendly, we had the seats behind first class so we had a ton of legroom. I would definitely fly Iceland air."
Cons: "We had a 5 hour flight and they didnt serve snacks of food. The flight didnt include bags. 2 bags cost $160"

Pros: "Everything Nothing"
Cons: "Nothing"

Cons: "Very limited food choice."

Pros: "Treated well, staff were kind, met some great people going to Iceland as well"
Cons: "Of course everyone would always love a bit more space - but we understand why we can’t :)"

Pros: "nothing problematic on this flight, nice leg room!"

Cons: "When I booked this flight last March the booking info said 1 free bag. When we got to the airport we were told that we had to pay $94 Can per bag because we had Economy Light class. We had the same issue returning but the cost was $55 US. On top of that Iceland Air changed planes and bumped us from row 10 to 41 - the last row. Bizarrely there is no customer service desk at the Reykjavik Airport - they just give you a little card with the website for customer service. I don't understand how any airline does this! BTW, they blame the third party for the issues! That is you!!!"

Cons: "No food goingacross"

Pros: "Comfortable seats. I slept the whole flight!"
Cons: "The layout of the terminal in Reykjavik is obviously under renovation, but they could still make it look presentable"

Pros: "I liked the movie options."
Cons: "I don’t understand how you can be on a flight for 5 hrs and all they give you is water!!!! The seats were beyond painful and the space was so cramped. There was no sleeping on this red eye. Plane noise was extremely loud and we were not by the wing. Our flight was delayed and they didn’t say a thing until it was past the time to board!!! Really?!? No apologies for it either. This is the worst flight I have ever been on. Dread getting in this flight to go home."

Pros: "We didn't crash so that's a bonus."
Cons: "Well first off it was a connector flight from Toronto to Reykjavik to Oslo to Tromso, Norway. The first leg was delayed and then they lost my baggage, which happens, I get it. But then due to the delayed flight and lost baggage I missed my connection to Tromso. Then apparently neither airline can do anything to help me so I lose my entire flight cost because I booked through a third party. So I had to rebook a new flight at a premium cost just to get where I needed to go or risk losing my whole vacation. On top of that the baggage they lost is my backpack...hard to go backpacking across Norway with no backpack. Then they ship the backpack to the wrong airport, incorrectly wrote down my wrong cell number so they couldn't even call me...one cluster f*ck after another."

Pros: "The seats were very comfortable. Crew was great"
Cons: "No games o the entertainment system"

Pros: "Efficient short connection in Reykjavik. Also the luggage made it to the next flight."

Pros: "Nothing... that I can think of..."
Cons: "They sell you ticket w/o explanation that you don't have luggage to report without extra money... extra fee. People bring so much on board that you don't have space even for a single small backpack or your jacket... Never again... it's my first and last time that I fly with Icelander airline... Watch what you are buying..or you gonna be.. Sorry"

Pros: "The seats were roomy and comfy and I was glad I didn’t have to pay extra for a seat like other airlines."
Cons: "Boarding was very confusing and the customers reacted by plowing Willynilly down the ramp nano seconds after the physically challenged were wheeled on to the plane ignoring the airline staff at the gate. I went with the flow praying I would not get arrested. We boarded a total of 40min late . Second if I am paying for my baggage I should not have to wait 30-40 min for them to come out at baggage claim."

Cons: "The bag check in process was unorganized. The bag belt was not working and out bags were left outside of the counter. They were not scanned in and did not make the flight even though we arrived at the airport 3 hours before boarding. It is very disappointing to get to Iceland and not have clothing to go explore. We are hopeful the bags will arrive before we leave."

Cons: "The scheduled one-hour layover was ridiculously short. By the time the plane lands a few minutes late, then you actually get off the plane, you still need to take a shuttle bus to the terminal, where you wait in line for Customs/Immigration. I took a few minutes to use the bathroom and buy something to eat, then arrived at my gate to find they were on the final boarding call. Since the entire flight was full of promo videos for Iceland, it would have been nice to have at least a few minutes to look around the airport, and maybe even shop a little."

Pros: "I really enjoyed flying with Iceland Air. One bag included for check in with ticket - which can be hard to come by these days. As well, the plane was brand new, leather seats and entertainment system. There was water and a blanket waiting for you at your seat once you boarded. They were very efficient and the crew made the trip a pleasant journey. Would highly recommend!"

Pros: "I really want to thank the gate staff in Seattle for helping me retrieve my laptop from security in time to board the plane with it. They didn't have to do that and it was a huge help to me."

Cons: "My boarding pass had me in row 9, at boarding they pushed me back to row 34, the last row on the plane. And the flight attendant was a little heavy, couldn't walk passed without bumping me. So much for sleeping."

Pros: "Having more leg room. Smaller plane. Short transit time."
Cons: "Being charged for a $10 meal after paying $100s for a ticket"

Pros: "Boarding was good and crew were pleasant"
Cons: "All bathrooms were out on the plane for the final 2 hours. You have to pay for any food you would like."

Pros: "I slept the whole way."
Cons: "There was a piece of lettuce shellacked to my seat which I could not scrape off. Otherwise I was fortunate enough to sleep the whole time. Would it kill Iceland air to offer a small snack? For those who didn't know there's no food or didn't have time to pack anything or don't have extra money this could be detrimental."

Pros: "The onboard entertainment was excellent. We are both tall and we offered longer legroom seats at checking! Only good for purchase on board so we are before boarding. We purchased a light snack on the second leg of the trip. It hit the spot. Blankets and pillows were provided."
Cons: "It was all good!"

Cons: "How can an international flight not have a single snack or beverage offered without a fee?"

Cons: "Boarding the bus was crowded, disorganized"

Pros: "This airline has so much going for it!... Pleasant staff, nice touches for overnight flight (bottled water as we entered the plane, pillow, blanket), plenty of legroom, TVs in the seat backs that work perfectly! What a treat!"

Cons: "the seats felt like they were made of stone, my butt was sore"

Pros: "Everyone was very kind and worked efficiently.."

Pros: "Good service."
Cons: "Nothing"

Pros: "Everything A-OK."

Pros: "See comments above."
Cons: "See comments above."

Cons: "Would have been nice to have a free meal. Flight arrived late at night with most food options closed"

Pros: "There was not much that made it a pleasurable experience."
Cons: "The flight attendants were less than welcoming. I was also bitten by another passenger's dog while boarding the plane. Although staff on the flight were concerned, little was done to remedy the issue."

Cons: "Provide power outlets at seats. The remote control provided at the seat isn't at all user-friendly. I finally figured it out, but more people than not would have trouble using it. Also, basic features like turning on/off the reading light or calling a flight attendant shouldn't be on this complicated remote. Finally, the seating in economy plus or whatever this class is called needs to be rethought. (aircraft: Boeing 787)"

Pros: "Club Europe- excellent attentive crew, excellent food!"
Cons: "Nothing! They were the best!"

Cons: "Actually not bad - had to wait a few min at terminal 5 for gate to be free - but pretty good overall"

Pros: "The price!"
Cons: "Internet connection."

Pros: "Good crew"
Cons: "Leg room!"

Cons: "No food, no tv... nothing."

Pros: "Bas crew service since economy. All the time i see bottle of water and when i ask for one the answr js always no bottle will bring a cup and disapear. Crew just allowed people. To stand and have a chit chat outloud next to people trying to sleep. It happened 3 times."
Cons: "Bathroom are so dirty. Windows are dirty. Food tray is dirty. I wonder if a deep cleaning is done everytime the trip is over. Plz upgrade ur planes as well."

Cons: "For a first class flight, I think they gotta change everything. Concorde lounge in london outdated, bad food, no snacks.. on board monitor was so low in resolution that watching was a pain and movies with subtitles impossible to watch. Compared to LH Air France or any Asien Avery bad"

Pros: "Can’t complain having a whole row for myself in such a long flight and amazing crew"

Pros: "On time arrival"
Cons: "In general I like the flight stability of 747s. However the seats were very cramped for such a long flight, and unlike more modern aircraft, the seats lean way back pinching the person behind. Entertainment system is rudimentary at best, with few choices and a minuscule screen (but I shouldn't complain, at least there was something to watch). Also, at Heathrow airport (nobody's favorite airport) we had to board buses to get to the airport and walk up stairs. Inefficient, and difficult for older passengers such as myself."

Pros: "The Heathrow terminal, Amazing. Why does everyone in window seats keep all the window shades closed -- throughout the entire flight? It was daylight and beautiful outside. Are they all vampires? Why did my overhead light shine on the seat next to mine? Never mind... the flight was fine. Nothing to shout about, except for what I wrote in the next "What I didn't like" box...."
Cons: "I was assigned a window seat. I asked an agent if I could get an isle seat because I am a little claustrophobic. She said yes, and gave me 24D. Great, but I was annoyed and upset that she did not warn me that it was a front seat, with now place to put my personal bag. The wife of the guy next to me was 10 seats away, so I found an isle seat at the back of the aircraft and moved, so she could be with her husband. It all worked out okay, but the agent should have been more informative and have offered the option of that rear seat. It's not nice to be sneaky."

Pros: "Crew was nice!"

Pros: "The entertainment"
Cons: "Some crew members were not friendly"

Pros: "Kind and caring staff"

Pros: "Staff is genuinely pleasant. Perhaps since I was traveling with a four-year-old."
Cons: "At least give us coffee, having to pay for absolutely everything isn’t particularly nice after a long flight from NY. Perhaps offer complimentary coffee to travelers who connected from elsewhere, at least."

Pros: "Nothing - even in so called Club Europe."
Cons: "Cheapness and shabbiness in every respect. A sad downward spiral for a once impressive airline."

Pros: "Snagged another aisle seat for this relatively short hop to Stockholm folllowing the trans-Atlantic leg from Boston."
Cons: "Some kind of free food might have been nice."

Cons: "Checked-in baggage got mishandled and haven't got any response from British airlines after 24 hrs of complain filed."

Pros: "The crew were amazing, friendly, attentive and quick at everything they did"
Cons: "The entertainment screens were a little old and battered - scratched and all, which meant a reduced viewing experience"

Pros: "The plane was new. The crew was awesome and the flight short."

Pros: "Comfort but only since I paid extra to upgrade to business class. World Traveler Plus is mediocre at best."
Cons: "Boarding process was chaotic."

Cons: "Flight was delayed for 2hours"

Pros: "Air hostesses were good"
Cons: "Poor food, and very little of it is given. poorly run airline. Too many unnecessary rules that don't apply to any other airlines that they claim to be in the name of security. Will not fly again."

Cons: "Connecting flight experience"

Pros: "Flight to London was cancelled so I missed the flight and ba wouldn’t help me figure out what to do!"

Cons: "Three hours late."

Pros: "Effective communication from the pilot"
Cons: "Still mind blown that they lost our suitcase."

Pros: "The crew had to deal with a medical emergency and they were excellent!! Despite extra pressure they kept us all informed and were polite and friendly under pressure!"
Cons: "lack of seat space and could not put seat back because of medical emergency so hard to sleep. Exhausted on arrival at Heathrow! Headset did not work properly on films Did not like the boarding process !!"

Pros: "Everything."
Cons: "Nothing."

Cons: "I don’t want to pay for coffe and a muffin"

Pros: "Flight staff were very polite and efficient. My seat (economy) was made to be more comfortable with a pillow, a blanket, and earbuds for in-flight entertainment. Enjoyed that I could watch movies and TV for free."
Cons: "The food smelled great but neither in-flight meal accommodated allergens- would like to see a gluten free choice. In-flight entertainment included games, on their touch screens, on the head rests. Whoever thought that was a good idea clearly did not test out the product. I’d rather spend a long flight without my rear-seated neighbor jabbing my headrest."

Pros: "I was able to sleep without being disturbed."
Cons: "My flight was delayed 4 1/2 hours"

Cons: "I couldn't believe we didn't even get given a cup of water on this flight. We were given the option buy both food and drinks. I expected better from BA."

Pros: "Comfortable flight with personal entertainment screen. Also had an extra seat next to me to spread out!"

Pros: "Clean plane with good crew"
Cons: "Come on BA, you are meant to be a service airline..... not completing with EasyJet and Ryanair....."

Cons: "There was no rhyme or reason to boarding, except for first class passengers. It was just a free for all. Plane was packed and seats were uncomfortable."

Pros: "Quiet, adequate legroom, comfortable climate and seat."
Cons: "Food and drinks only for purchase. Would have been nice to at least have been offered a glass of water."

Pros: "Efficiente flight"
Cons: "No movies"

Pros: "The food was adequate and when they brought drinks they were free. With the person in front of me reclining her seat I could not have my cup of water on the tray without it being tipped because it intruded too much. i am assuming the seat was broken as that would be silly to have a seat recline so much that you couldn't use the tray table properly."
Cons: "48 minutes and I turned the light off and on for a flight attendant numerous times. I finally had to speak out across the plane since the people blocking me in were sleeping. This was just to get a glass of water. Service was deplorable. People kept walking to the galley rather than the flight attendants attending. A sad state of affairs. I paid for extra leg room but apparently a plane change put me in a different seat which did not give extra leg room."

Pros: "More leg room."
Cons: "Strange hot sandwiches! Only small amounts of liquid at one time."

Pros: "Everything was pretty standard, was really impressed by the polarized video screens that look black if you're not sitting right in front of them. Genius. Food was good! But you know...for an airplane"
Cons: "Once the attendants handed out snacks on one side of the plane and not the other. I was pretty sad about that."

Cons: "Food and entertainment were not a part of this flight. Rating of 1 star means I could not evaluate it."

Pros: "the plane was clean"
Cons: "3 hour delay, no communication with customers regarding delay or connection. Once we finally arrived st Heathrow for the 2nd leg of our journey, we were put on a later connection, no apologies whatsoever from any of the employees. Overall we spent over 4 hours in the air. We were never served even a glass of water or a bag of pretzels. The seats were very tight with very little leg room, and I am only a 5'6" female."

Cons: "The fact that even water is for purchase is disgraceful"

Cons: "I didnt like that there was no food or water to be purchased after security."

Pros: "Left late but arrived on time"
Cons: "Had to pay for water (unless you wanted bathroom water) and juice or coffee."

Cons: "No food, even for purchase. Flight late and disorganized. Slow service. No wifi"

Pros: "Okay"

Pros: "Once you get to the plane the service is incredible. The planes are comfortable and the food is worth paying for."

Pros: "Great entertainment selection"
Cons: "I though the food was OK. I liked the mini sized soda cans they gave."