Worst airline ever. Missed connecting flight because of Turkish Air ineptitude and my children were stranded in Istanbul airport for 12 hours. In order to access the hotel that Turkish Air provided, they had to each buy a 50E visa to leave the airport. The hotel was an hour away. There was no food and no drink available. Customer service was incredibly rude and unprofessional throughout. Never ever ever again.
I liked the service, the food, the gifts, the children were very happy..a lot of money. it would be nice to have the children in one sector of the plane
Onboard entertainment system in economy had seen better days. It was functioning, but not very well on either flight.
The ticketing staff were amazing and helpful. The crew was nice. Hopefully Turkish airlines can have more flights coming in and out from Dulles area
Better service, can be further improved by anticipating customer needs.
We LOVE flying with Turkish airlines. So many little perks
Overall VERY impressed. Food was absolutely top notch, service was good. We transferred in Istanbul and this is a gorgeous airport. It's a bit far from the city but everything else was great. Turkish Airlines Airlines put us up on a hotel since we had a long layover. Very impressed and would certainly look forward to another flight with them. 10/10 and the price was right
Pros: "Highly professional and nice crew. New airplane."
Cons: "Replace sorry sandwiches with normal food."
Cons: "They were making luggage issues with all passengers"
Pros: "Crew was excellent, meals were excellent."
Cons: "More seating space but that won't happen."
Pros: "All was great."
Cons: "The airline has so many people from far away places waiting too long for their next connections"
Pros: "One of the flight attendants was rude"
Pros: "This flight on an A330 had big touch screens which worked well. Seats were spaced apart with good room and were fairly comfortable. Nice, friendly crew."
Pros: "Food and service in business class were splendid."
Cons: "Absolutely nothing!"
Pros: "The service onboard the flight was good as usual. Nice and attentive crew, and tasty food as well."
Cons: "Boarding took too long. The ground crew had all the passengers line up in front of the gate, and wait for about 30 minutes before we were allowed to board. No explanations were given for the delay. The entertainment service needs updating. There didn't seem to be a lot of new movies from the last time time I flew the airline over two months ago."
Cons: "A little late boarding although it was quick. They were out of food options when they came our last row of the section seats"
Pros: "It was easy and convenient"
Cons: "The airline lost my bag, with contained all my clothes, shoes, jewelry, ps4 gaming concel, and all the games CDs I had , alongside the documents I needed to renew my Visa, which was such an inconvenience getting back, that I had to extend my ticket by a week which also cost me almost $400. Plus the airline staff was rude. That ruined my vacation."
Pros: "The entertainment was a nice touch, the food and drinks given, and the restrooms were clean."
Cons: "Crew was a little unfriendly, they missed us for lunch and we had to ask."
Cons: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
Cons: "My baggage was lost and I have yet to receive it."
Pros: "The flight was smooth and almost ontime. Professional staff that was active throughout the flight assisting passengers."
Cons: "The access to the gate was through an escalator only, therefore people on wheelchair or families with strollers could not get to the gate easily."
Pros: "crew was great, food and beverage service was nice and plentiful, bathrooms were super clean, entertainment offering was great, head support bent perfectly to hold my head"
Cons: "1. CRAZY short time to transfer from TLV leg to SFO leg, 1.5 hours, and there were 5 different security lines even though we were always in the international travel area. Very stresfull. I'd much prefer an extra hour layover rather than run through airport. Why was I patted down at the gate??? 2. legroom was cramped, I was comfortable only because seat next to me was empty"
Cons: "It was a struggle to get our hotel from the turkish hotel desk crew. We were travelling from Cape Town to Toronto with a little baby and had a layover of approx 10 hours at Istanbul. They claimed that our layover was 9 hr 40 mins (and not 10 hours) and I had to argue before we finally got a transit hotel. Their customer service is poor."
Cons: "Entertainment console was small and options were not great. Food was not so great. Breakfast was good."
Pros: "Friendly staff, decent meals, comfortable seating"
Cons: "Istanbul airport- needs major refurbishment"
Pros: "Boarding was smooth. Staff friendly. Great selection of movies."
Cons: "Dinner was really poor experience. However I guess it is a matter of taste (pun intended)."
Cons: "Crew was. It helpful at all. They created more confusion and frustration. I spend 24 hours calling and talking to them in order to rebook the flight. Worst experience ever"
Cons: "Inability to get a full can of soda and beverages with ice, Wild kids who ran amuck in the cabins, insonsistent ventilation it was hot one minte freezing the next."
Pros: "Nice seats, and staff"
Cons: "The family behind us had kids, they were yelling, kicking my seat and had a cat they were holding. I am highly allergic to cats and at first couldn't understand why I was coughing so much. I was very disappointed the staff did not make sure this animal was contained at the back of the plane."
Pros: "Great food, good selection of movies."
Pros: "Very good customer service and entertainment"
Cons: "1. Seat could have been more comfortable - didn't seem to maintain recline. NOT a problem on my outbound flight. 2. We departed 50 min late. 3. Length of flight 11 + 2 hours to make many connections to Europe."
Pros: "Excellent service, entertainment, the food and drink options were good and a 10 hour flight was made as comfortable as can be."
Pros: "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"
Pros: "I used the prime lounge in Istanbul and when it was time to go, I was able to practically walk on the plane without any wait. The seats were comfy and didn't have a ton of legroom but it wasn't bad. The staff we're friendly and helpful. The in-flight entertainment had a pretty impressive selection and had one of the best-designed interfaces I've seen so far (and I've ridden a variety of airlines). Last and most important, the food was hands down the BEST I've had on a plane. Turkish is killing it, they're my new go-to airline!"
Cons: "I really can't complain about anything, even if I try! Maybe the touch screen sensitivity on the entertainment console seemed a little off, but that's just nitpicking"
Pros: "Efficient transfer aside.from long security process. Beautiful plane."
Cons: "Long security process. Limited leg room."
Cons: "I didn't like the fact that I was not able to change the flight for the earlier flight which had many free seats. Despite this, I had to wait 7 hours in the airport, it was really bad..."
Pros: "The entertainment choices, including live sports, were excellent."
Cons: "The boarding was chaotic, and we sat on the tarmac for over an hour."
Pros: "Transit was okay."
Cons: "Food was not accommodated - no vegetarian food provided."
Pros: "Seats are spaced further apart than many other carriers"
Cons: "There's always a problem with people trying to sit in different (e.g., my) seats, and people get up and try to exit the plane before it has even taxied off the runway."
Pros: "Arrived on time even though it was late departing."
Cons: "Crew never informed us why they were late departing. Boarding the airplane was problematic."
Pros: "Same as above"
Cons: "Boarding mess at Istanbul"
Pros: "Wifi when I get to turkey, without needing a fan sim"
Pros: "Liked the hot towel, good service and gift bag of toiletries - unique among airlines for Economy passengers."
Cons: "Price,crew, timing, all was great !!!"
Pros: "The employees were kind and helpful to the weary travelers. They served with a smile."
Pros: "Overall a well done trip"
Cons: "The audio plug at my seat did not work."
Mediocre food in First Class, I had better food in Economy.
I enjoyed the entertainment but the snacks could have been more wider.
The landing was incredibly rough. I thought we were going to roll over at one point. Even coming into the landing was incredibly rocky. The passenger beside me said they make that flight all the time and that was the hardest landing they ever experienced.
The flight probably was alright, it's just that was unable to cancel /change my plans on the app, nothing easy about it. 1st time app user- negative experience
Pros: "Flight experience was good"
Cons: "Delayed bording 1.5 hours due to staffing issues"
Pros: "The crew amd aircraft was wonderful"
Pros: "On time arrival and departure."
Cons: "Under the Covid circumstances, it was a good experience."
Pros: "I had a great seat and the crew was very helpful and nice! It went very smoothly, especially considering the circumstances, and we even got there early!"
Cons: "I accidentally put this in the wrong survey (the PNS-ATL) one but there was a lot of changing of gates and running around before the flight. I understand how hectic this whole situation is though so I don’t blame you all at all and everyone I talked to was very helpful. The app helped a lot too with figuring out where I needed to go"
Pros: "Crew was helpful, friendly and offered great service."
Cons: "I felt everything was pretty much fine. I thought that some of the Captain's announcements were hard to hear, but it's just a minor issue."
Cons: "movie selection could have been better."
Pros: "Short flight and no problems."
Pros: "Security and checking in was quick and easy! Crew members were understanding and accommodating."
Pros: "Departure dealyed more than 2h."
Cons: "Flight crew begging for good score/rating. They literally did nothing. No service. No nothing. Why would you get a 5 when you literally did nothing. Maybe a 3 at best. But pleading for a 5. Sorry. You get a 1"
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Cons: "Flight was delayed and we missed our connection. Wondering why all the shuttles were parked and unavailable when you knew there were connection s that were tight."
Pros: "Crew were great, on time, helpful, friendly."
Pros: "The cookies and soda was good and staff was exceptional. Instead of cheezits, chips would be better"
Cons: "Instead of cheezits, please upgrade to chips"
Pros: "The flight attendees were nice and attentive. The entertainment was great."
Cons: "The boarding crew was less than pleasant and had an attitude. They changed my assigned seat and when I asked why, they rushed me to board offering no explanation except “your seat is no longer available”."
Cons: "More seat space"
Pros: "We got on we took off and arrived as scheduled. Just as it should be."
Pros: "Crew members were very nice and pilot did a great job flying thru turbulence"
Cons: "I don't have any compliants"
Pros: "The crew was gracious and accommodating."
Cons: "The plane showed wear and tear. We paid for delta+ premium economy and an exit row. The seating map online was misleading and we ended up next to the bathroom. The exit row food tray was broken and was hard to even sit a good tray on. The emergency exit door isn’t well insulated and we were absolutely freezing cold the entire flight. The seats were hard and uncomfortable. The food was not good for international travel. Overall I was very disappointed in this flight. I travel the world and on long hauls the planes need to be cleaned well and seats in working order."
Pros: "Nice flight nice crew just about as good as you would want"
Pros: "Seats. Service. Timing"
Pros: "A330 very nice airplane. Clean and comfortable in Delta One. Very professional cabin crew. Very good boarding process, even with every bag hand inspected."
Cons: "Flight left the gate early and took off two hours late. Arrived Atlanta 100 minutes late. Why? 7000 pounds overweight. EZE departure switched runways as we left gate, requiring removal of cargo containers, not once, but twice. In summary, DL bet wrong on runway and wind component, at the expense of on time arrival and thus connections."
Pros: "Attentiveness, service, and smiles!"
Cons: "In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst"
Pros: "Lisa, the flight attendant, went above and beyond to help solve a situation that occurred during the flight."
Cons: "Enhanced security procedures are onerous and caused the flight to be delayed 20+ minutes. Too many TSA staff at PLN doing too many things horribly inefficiently. Extra precautions (testing a Ziploc bag of cookies and several chocolate bars for explosive materials) did not make me feel safer or less inconvenienced by the theatrics of security."
Cons: "Felt agents held me back at the check-in counter resulting in me missing my initial flight and voiding my complete routing. Had to fly on a flight 7hrs after my booked flight because Delta had no other option (very untrue as there were other airlines flying to my final destination. Delta just didn't bother providing good customer service"
Pros: "It all went very well. Arrived 20 minutes ahead of time. Wifi movies were great. Stewardesses were very efficient."
Pros: "Entertainment in top notch... stewards were very pleasants"
Cons: "No complaints"
Pros: "Counter agent found reservation but not ticket number(?). She was very helpful and nice but Delta reservation system was a total mess. Barely made boarding even though we arrived airport plenty of time before the flight."
Cons: "Counter agent."
Pros: "I ran from B terminal to E terminal to catch the flight and as soon as I sat down, the flight attendant offered me a cocktail as she could see I was out of breath"
Cons: "Seats are hard. Sat in the exit row."
Pros: "No delay and the flight was ahead of the schedule (arriving)."
Cons: "The airplane was too old and seats were too crowded."
Cons: "Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta."
Pros: "Good service and food"
Cons: "My non-reclining first class seat was a disappointment on this long flight. The flight was full, so there was no re-seating option."
Pros: "Nice power nap, quick flight!"
Pros: "It was only 1.5 hr flight."
Cons: "Apparently Delta has decided even if you have a qualified KTN, they can arbitrary decide not to honor do you cannot precheck thru TSA. No way to input KTN at purchase on website and couldn't get it done at ticket counter. Thanks Delta"
Pros: "Liked the plane and the leg room. Had to switch itenary due to weather and the gate agent did a great job."
Cons: "Delayed multiple times. I have been traveling 13 hours and am still not in London."
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We arrived at the gate early only to find out that they had changed our flight without telling us so we were almost an hour extra wait before leaving Vegas. Then that flight was delayed by about 30 minutes with no warning, just late!"
Pros: "It was a pretty comfortable flight, with lots of options for entertainment. The food they serve was fairly good and the whole crew was very helpful and kind."
Pros: "Westjet's employees were very pleasant and helpful."
Cons: "Delta told us we were flying out on a Delta flight, and gave us a Delta flight number. In reality it had placed us on a Westjet flight without telling us, and we had no idea we were to check in with a different airline. And because Delta unilaterally changed our flight time without telling Westjet, we were unable to check in online and were later told that we were booked on the wrong flight by Delta. Delta's communications with us and with Westjet were deplorable."
Pros: "The Crew was very nice and helpful."
Cons: "The flight was delayed, but due to no fault of Delta's...it was weather. Of course, the seats are very tight and this is something that Delta has control over."
An hour and a half late, which forced me to miss my connection to next flight.
The food was good No choices at all The seat, the table and surrrounding were not clean Very disappointing for Lufthansa airlines!!
This airline is so disorganized. Flight was delayed. Customer service nonexistence, and online check in dysfunctional.
Not having 2hr delays would be great
I missed the flight!!!! , they left me !
Cons: "Staff does not understand regulation"
Cons: "There was loud, annoying static over the intercom off and on."
Pros: "Nice crew short flight."
Cons: "Not much flight was too short to say"
Pros: "Crew very friendly"
Cons: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."
Pros: "The food was really good! I don’t expect much from airlines but I feel like I got a real meal on board (two of them!)"
Cons: "We were delayed taking off and there were three screaming babies, but there’s only so much they can do about that."
Pros: "The crew was polite and efficient. Moved very well around sleeping passengers sprawled feet. The shortcomings of the flight had to do with being in a tail section of an economy class in a packed transoceanic flight."
Cons: "At the beginning of the long flight the cabin was chilled, which made me happy I had my hooded sweatshirt with me, but at the end it was hot and stuffy. There was no air regulation available from the seat, only light."
Pros: "Crew was nice, flight was ontime"
Cons: "While boarding and before starting the engines there was no AC. Temperature was unpleasantly hot"
Pros: "Staff was helpful and kind. Entertainment had variety."
Cons: "Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable."
Cons: "Turbines did not start up initially. 1h delay."
Pros: "entertainment was good"
Cons: "the flight attendants were mostly absent. The flight attendants on the other side of the aisle were much more attentive and nice"
Cons: "It was Air Canada. Terrible service. Staff needs education on where to take travelers thru the immigration locations. Wasted time going to different locations and time is an essentence! Too many changes of staff from one location to another when it came with wheelchair assistance. One staff was on her personal phone!!! Had 3 different changes of hands then still did not get us to the right terminal, had to run to make the flight! Is that how you treat a 86 years old traveler?"
Cons: "Few toilets for two sections and seats too close, if it is not uptight the seat in front of you. You can not enjoy and watch movies."
Pros: "Service was excellent, food was good, everyone was friendly and nice."
Cons: "Everything was OK."
Pros: "Very comfortable flight. Excellent take off and landing. Liked the extra legroom in coach for a bit more $$. Super friendly & professional crew. PA system was very difficult to understand."
Cons: "the food was a bit bland. Selection of movies very limited"
Cons: "My luggage was lost. But that can happen with any airline. Lets wait to see how long it takes to get it back to me."
Pros: "Treated passengers well - even those of us in steerage. Food was excellent and entertainment options plentiful. Coach is still coach, and it’s hard to settle in for a nap. So, if arriving rested is important to you, spring for business class."
Cons: "Flying for funeral and they changed my destination from 2 flights to 3 because of a 3hr delay. Nobody cares about your wellbeing"
Cons: "Delayed by two hours. Made me miss my connection. Also it is far too cramped for anyone who is tall. We need more leg room"
Pros: "The food was good, along with the service."
Cons: "Medical emergency in the row in front of me and all of the crew blocked my television screen so I could not watch my movie. I was sitting in first class."
Pros: "The flights were on time, we made a 1 hr 5 min connection with no fluster. Dinner was one of the best airplane meals, breakfast a little less so"
Cons: "Attitude of staff very poor at a request for a drink of water"
Pros: "The overall flight"
Cons: "The meal on board"
Pros: "Great crew. Leg room reminded me of old days flying comfort."
Cons: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."
Cons: "They tell you to download the app for entertainment but it doesn't work. No entertainment on the flight and no food unless you pay. The service sucked."
Pros: "Food, crew and comfort was alright"
Cons: "Boarding was a mess. There was not announcement. Everyone rushed to board and was very chaotic"
Pros: "Same as above."
Cons: "Same as above."
Pros: "Clean plane, efficient boarding but that's it"
Cons: "Lights in cabin are turned off too late for overnight flight Boring entertainment program with obscure movies and TV series no one outside Germany knows Food uninspired and served too late for overnight flight, why is there anyway food for an 830 flight, people want to sleep not eat Crew announcements neither informative nor in anyway of interest"
Cons: "This was an Air Canada flight. Time in line to check baggage in Frankfurt was 2+ hours, baggage was lost but arrived the next day at our destination. Unable to check-in online ahead of time for unknown reasons. Overall the Air Canada ground experience was pretty bad, but the crew/meals/entertainment was good."
Pros: "The attention to service. We traveled with an infant and Lufthansa staff was more helpful and attentive than any other airline we've filed with our infant in the past."
Pros: "Bump bump uncomfortable"
Cons: "The food is ok and the crew"
Pros: "The plane was clean, the staff for the most part friendly"
Cons: "Had to be shuttled out to the plane on the tarmac"
Cons: "Plane was very late; boarding late; short flight so no food or entertainment, but not really a problem. Overall condition of plane was mediocre at best -- old plane, not particularly clean. It was actually Air Canada. If that is a partner of Lufthansa, very disappointed. Would not fly Air Canada again, but LOVE Lufthansa."
Pros: "Quick and easy in all aspects"
Pros: "Airline crew very friendly and courteous throughout entire flight"
Cons: "Where to begin? During the booking process, there was no indication my travel partner and I would be flying Air Canada, and not Lufthansa. We were seated in the last row of the plane with painfully little legroom — even for two women of relatively small stature. The plane was not equipped with modern conveniences of operational wifi, music, or any other means of entertainment over the ten-hour flight. We were nearly an hour late to depart, but were unable to hear anything over the speakers regarding the cause for the delay, nor could we hear any of the flight attendants' safety instructions. What we could hear, however, was the surprisingly loud and nearly constant DINNNGGGG of the passengers' call buttons as they summoned the flight attendants. Because the flight was an overnighter, we attempted to sleep, but it was nearly impossible to do so due to the noise. I had earplugs in and could still hear the chimes, which were positioned right above our seats and made for an unpleasant experience and cranky travelers. The food was subpar as expected, but it would've been nice to be surprised with something resembling a fresh piece of fruit or vegetable. The flight crew was polite and one of the attendants took pity on us and offered a complimentary shot of whiskey, which partially alleviated the discomfort of the experience. That man is a saint and we surely hope he is better taken care of by this airline than we were. Overall a miserable experience. Will definitely rethink flying both Lufthansa and Air Canada in the future."
Pros: "The check in process was fast"
Cons: "All the flight were bumping and landing felt very dangerous"
Cons: "Flight delayed. Pilot told us we would arrive on time anyway, but we were very late and our luggage did not make the connecting flight."
Pros: "Food is very good for airlines"
Cons: "No entertainment set unless you have a tablet"
Pros: "I liked the entertainment part: movies are good, crew was pretty nice"
Cons: "I didnt like the boarding process bacause it wasnt in order, also airplane crew started feeding passangers in 3 hours!!! after we took off. I started thinking that it is not included in my ticket!"
Pros: "Nice plane and crew"
Cons: "Really? They took my new expensive lighter from my checking luggage? A can of hair spray is just as deadly, are they going to not permit those?...stupid idiots!!!"
Pros: "Helpful ground personnel - seems like this connection issue happens often"
Cons: "Leaving Frankfurt late....hanging around airport waiting for a rebook"
Pros: "I liked the in flight movies"
Cons: "Can't say there was anything I didn't."
Cons: "They lost my luggage. I don't understand why there isn't an arrival scan and how airlines don't take more responsibility for bags"
Pros: "Direct flight, separate spacious toilets, decent food"
Cons: "It's a good flight overall"
Cons: "The seat was changed without any communication. Also, on-line checking from internet was not functioning."
Pros: "The plane was nice and comfortable. The flight was only about 40 minutes."
Cons: "Everything was fine. A very quick, easy flight at the end of a long day for me."
Cons: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Pros: "Very enjoyable great staff,"
Cons: "Lower prices"
Cons: "connection information very poor"
Pros: "Seating room, food, and service"
Cons: "Outstanding service, comfort, food, entertainment options May have been best experience ever flying"
Cons: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Cons: "Not a thing"
Pros: "Flight was on time. Bathrooms were clean."
Cons: "Dinner and breakfast were terrible, especially for a long transatlantic flight. Attendants were curt. Movie selection was subpar compared to other airlines on similar flights I’ve taken."
Pros: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Cons: "More selection of food, more variety of sandwiches and bread used."
Pros: "The travel magazine was excellent. Flight attendant wasn't rude, but I didn't find him friendly or welcoming. He gave tea/coffee and water to both of the men sitting with me but not me even though I asked for it. One of the men gave me his water and told the attendant I had asked for one."
Pros: "No comment since very short flight."
Cons: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Pros: "on time polite staff comfortable flights with free coffee"
Cons: "charging for bags"
Pros: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."
Pros: "The food and service were great!"
Pros: "Flight attendants were very nice. Seemed to have a nice amount of leg room."
Cons: "I didn't like that they tried to sell stuff on the plane."
Pros: "The seat are different from any other airplane I've traveled with the way the recline make a tremendous difference in the comfort."
Pros: "The crew was fine. Got there on time."
Cons: "We arrived early to airport and we could not check in till 1hr before flight with the rest of the 200plus passengers. So waited in line with heavy bags just unnesccessary! Then get thru security and nowhere to sit for flight. But have shopping!!! Omg who needs to shop we want to sit and get food!!!! Not stand and fight to get food because your airline gives no snacks or drinks!! It's like entering prison for 2hrs"
Pros: "A female pilot! Nice crew. Clean bathroom."
Cons: "No complimentary peanuts or cookies! Paying for soda or juice. Very tight legroom. Window wouldn't close."
Pros: "I mean, it was how a flight should be, painless."
Pros: "Good flight attendants and a plus for the early arrival."
Cons: "The lack of lounge access at the airport in Rome (Fiumicino). Not receiving any food/snacks on a three hour flight is quite poor."
Pros: "I was able to keep window open for the whole trip. Few others kept the window shade up."
Cons: "Loud engine sounds. I wore ear plugs but they were not enough. Must invest in noise cancelling headphones if I fly with SAS again, apparently."
Pros: "The crew was lovely"
Cons: "No entertainment or any special difference between business and coach except you get a meal. Seats are the same as economy and the bathrooms are shared. Why bother paying extra?"
Pros: "Boarding was quick, the staff was friendly, the plane was clean."
Cons: "I was really cramped in my seat and was unimpressed with the food."
Pros: "plenty of space (very few passengers)"
Cons: "scary old plane and a (Estonian) crew with mediocre skills with the local language"
Cons: "While boarding, a crew member neglect to help me finding space on the bins for my carry on luggage with a very rough answer. However same crew member kindly attend people coming next to my wife and me. During the rest of the flight no one even direct us a single word. Seems that SAS crew's attention depend on your ethnicity."
Pros: "The flight attendants were good at checking on the needs of the passengers"
Pros: "The thoughtfulness and competency of the personnel. I needed wheelchair assistance and found that every was very attentive to my needs and very competent, especially the ones assigned to get me from place to place. Even in Rome, where we had to deplane on the tarmac, I had a young woman and a young man to assist me and they helped me in every way possible."
Cons: "I needed a gluten free meal and found it rather dry and unappetizing."
Cons: "For an international flight, only the first non-alcoholic drink is included for free. Let's say, if you want 2 orange juices, you have to pay for the second. Alcohol, of course, is not free under their system. Snacks? Forget about it."
Pros: "On time arrivals/departures, competent staff who were polite and attentive - plane very clean!"
Pros: "Not enough space to store items."
Cons: "We were delayed and not updated for an hour and a half with no water or refreshments on the aircraft, which is crazy!"
Cons: "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."
Pros: "Staff was friendly"
Cons: "Seats uncomfortable and way too small especially when people in front lean back in your space. Not enough space to put feet. Also I paid for my family of three to be grouped together on flight from Stockholm to Chicago and we were seated in separate aisles so we could not converse together at all. I feel I got cheated in that aspect."
Pros: "Easy flight, nice crew members, no issues had here"
Cons: "My luggage didn't show up for five days of a 7 day trip from a direct flight! SAS was completely useless by phone, email, and Facebook.... They set up a phone line that nobody monitors and had my luggage in-country for days before even sending someone to deliver it"
Pros: "Wide seats with excellent leg room in exit row- a bottle of water waiting at or seats-- we love the two seat configuration --attendants ready to serve any need with a smile."
Cons: "Bought our tickets from Kayak and as a result had a very difficult time upgrading seats."
Cons: "Crew service is very poor"
Cons: "Because the airport was under construction, the area to wait to board was very barren and without bathrooms. We had to take a very crowded bus to the airplane."
Pros: "It was weird boarding last. We understand different airlines have different policies but we believe letting the elderly and families with little children should always have first priority... We as a family and with an elderly who is not 100% well have big challenges... It is always nice for other airlines to get us in earlier so the elderly and the little children can settle. This airline's policy is a shift for us. If not for the good price, we'd choose another... But it was just ok just a longer wait... Children and the elderly should always have the best benefit... Not the busiiness people.. Crazy policy!"
Cons: "Service was mediocre. Staff was nice but not very caring like other airlines and most were older women who are burnt out... Its almost like they don't want to be there. Food was excellent but there was a charge for red wine. This is Europe. Thought the US was bad... Economy class comfort is not that comfortable as always... o well! Your staff English especially the women announcers were terrible. We could not understand hardly anything. The pilots were a lot better! Need to take English classes.. Sorry but have to be honest..."
Cons: "My suitcase was never put on my flight from LAX - ARN, despite checking in 24 hours early and arriving at baggage drop 2.5 hours before my flight. I still have not received my suitcase in Helsinki, and they can't seem to locate it. I am on vacation in Finland and have no clothes, medicine, or toiletries and everyone at SAS and baggage claim have been very unhelpful."
Cons: "Flight was cancelled 2 minutes after departure time. Staff was rude when we tried asking questions. It took an additional 2 hours to rebook on another airline and we had to spend an extra night in a hotel near the airport."
Pros: "Loved the time of the flight. The airport was not at all busy and the flight was not full. The crew was awesomely friendly and the flight itself was perfect. We love SAS,"
Cons: "The flight didn't even exist because of a strike and neither kayak nor SAS informed us the flight was canceled, so we found out after we got to the airport."
Pros: "We had 1 hour delay from Goteborg to Stockholm. When we arrived at Stocholm we had only 15 minutes for the next flight. I had to run 05. mile from Terminal to Terminal 5 to catch the next flight. I almost got heart attack due to stress and running. When I arrived at the gate the flight from Stockholm to Tampere had also 30 minutes delay. So unecessary stress and sweating and worrying.."
Cons: "The scheduling"
Pros: "The Plus Seating was really good"
Cons: "That I wasnt on the flight! Air traffic in Rome delayed us from leaving on time. Airline wouldnt comment until 15 minutes before landing if connecting flights would be held. They werent...we were 45 minutes late. Though my son and I were put up in a hotel it didnt compensate for our missed engagement in Chicago.1 full day gone!"
Pros: "The plane was brand new with comfortable seats that had adjustable headrests. This made sleeping very easy. I was impressed with the food and the flight attendants were great."
Cons: "The seating area was cramped making it difficult to move around, do work or view the screen.I know this is typical of coach class but I still don't like it. The selection of movies was adequate but smaller than I'm used to. There wasn't much in the way of music to choose from. Only one choice for jazz and classical."
Pros: "Loved the new, roomy interiors!"
Cons: "I know this is petty, but many major airlines allow you to watch your movie all the way to landing. It's an annoyance to be cut off before your program ends, but not crucial. Second, the planes was freezing from start to finish with staff removing blankets and pillows upon take off and landing. I understand the safety concerns, but I jr to leave on my hoodie."
[ ] Chaotic is an understatement! I was flying from Helsinki to Los Angeles via Stockholm and eventhough I booked everything directly thru finnair, they gave me only 35 min to change planes that required crossing accross terminal 5 and going thru customs. I asked helped to different staff multiple times and no one cared. Finally when I made it to the gate the flight had been delayed because finnair did the same thing to other flights yet the app and website never updated. Finnair made several of us think we had missed our flight! [ ] Then when I got to the gate, the staff checked all of my documents again eventhough I had been checked in Finland less than 2 hrs before. If you fly with Finnair get ready for chaos. [ ] Messy online presence. Too many emails saying the same thing but hard to find relevant information (for example, I couldn't find any information about the trip from Stockholm to LAX) [ ] they provide the option to check in online and tag your bags at the airport but then have no bag drop line at some airports. [ ] Luggage information in Helsinki was never clear and caused us to step out and have to ring the doorbell to get our bags. It took forever for someone to open the door. [ ] Staff are careless about customer comfort. In rovaniemi, we had to board thru the tarmac and the attendants didn't care that people had to wait outdoor on freezing temperatures while the passengers were taking forever to put in their luggage and sit down. [ ] the only positive is that the airplanes are in good condition.
Traveling these days can be a little strange and at times more difficult than normal due to this pandemic. Finnair did an amazing job and all areas of the trip! I would absolutely fly with finnair again and will recommend the airline to friends and family.
Business class crew was extremely helpful and pleasant. Breakfast likewise - tasty, healthy and substantial. All in all, the flight itself was great, so kudos to Finnair. What a contrast, then, to the pitiable Terminal 8 at JFK, where it was almost impossible to even find a seat (no exaggeration!) before security.
Pros: "The crew and service were welcoming, caring and attentive"
Cons: "Many people bring the own headphones these days, but I didn't and provided phones were so-so, volume on touch screen was jumpy too,"
Pros: "Crew was great and welcoming"
Cons: "Some features on screen did not work, also seat handle wasnt possible to lower"
Cons: "The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester"
Pros: "I wish I found somebody to take me around"
Cons: "No complains"
Cons: "Arrival to destination with 7 hours delay."
Pros: "Good selection of movies. Cool flight data display."
Cons: "Seems colder than other flights I've had."
Cons: "Never made it to Chicago on original flight due to delays."
Pros: "Friendly crew. Food was nice."
Cons: "The flight from Helsinki arrived 2 hours late to JFK due to mechanical reasons causing some passengers miss their connectiing flights, which is quite normal in airline practice. What was not normal and supper aggravating was the fact that nobody met us at the gate to help us rebook our missed flights. We had to find an AA agent in the departure area and stand in line with other passengers who were checking in to their flight to Jordan. There was no customer service what so ever provided by Finnair."
Cons: "Nice crew. Basic services. Early arrival."
Cons: "Plane was late taking off and almost missed my next connection. Due to landing late my luggage did not make it on make it on my flight. However the airline delivered to my place the following morning. It was not an inconvenience to me as the baggage was delivered in a timely fashion. Thank you Finnair!"
Pros: "Express customs and immigration for connective flights with individual passes!"
Cons: "Total disaster. Back up lines at AA JFK . Staff at a loss, equipment ? Shortage of bins, no supervisors , ... deliberate chatting and slowing down upon manually going through majority of carry on."
Pros: "It was comfortable and smooth."
Cons: "It was all good."
Cons: "No leg room."
Pros: "The ease at which the check-in and boarding was done"
Pros: "No food or entertainment"
Pros: "Like that you served Finnish food! many choices of films to watch was great too!"
Pros: "Took over an hour to check in. There were at least 300 people in line with one person checking economy in."
Cons: "I missed the flight"
Cons: "We had to buy 2 new tickets with Lufthansa in may because finnair cancelled the tickets we bought months ago : the difference of tickets pride was 780$ per tickets to totally we lost over 1,500$ This is not fair at all - they should not propose tickets at such prices and let us think for months our trip is fine because we have to buy last minute new tickets at very expensive prices"
Pros: "Crew service is excellent"
Cons: "Sitting in the cramped economy seats was a 9 hour torture"
Pros: "Vistas along Mediterranean departing Nice"
Cons: "Interesting conversation with fellow passenger"
Cons: "Huge lines at the airport for check in and drop off of lugagges. Apparently finnair hasn't heard yet of automatic check in and drop off. After that long wait for boarding and flight delayed. Very little information."
Pros: "Blueberry juice. Ok flight."
Cons: "Seating pretty tight... as usual these days. Onboard entertainment system had no music option."
Pros: "Blueberry juice. And best coffee I ever had on an airplane."
Cons: "Can't think of anything."
Pros: "Good movie selection, frequent water refills, boarding was quick and easy with ample overhead stowage"
Cons: "Seat recline was broken, non-adjustable headrest, older flight crew less tolerant of passenger disrespect, not quite enough bathrooms, food had my stomach in knots"
Pros: "They moved my boyfriend and I from the back two seats on the plane up to the front with four seats across the middle! This was amazing for the long flight and allowed us to be very comfortable throughout the flight. Great service as well with three food servings and constant trash pickup."
Cons: "Woman in front talked endlessly"
Pros: "None of it."
Cons: "Not getting aisle seat, unpleasant passengers sitting next to me (making faces when I wanted to go to the lavatory from the window seat), group of noisy, drunk and rude young women behind.."
Pros: "I most liked milk lactose low for my coffee . I can't criticize about food because I was offered only beverage this time with only an hour flight. Hehe ."
Cons: "Nothing made me uncomfortable except for the concern about stealers in most of Europe . I didn't experience it yet but tons of times I've heard about stories of tourists ."
Pros: "the crew were very friendly, well organized. movie selection was great. meals were surprisingly good and plentyful"
Cons: "not enough leg room. and i have to point out that I am a petite 110 lbs, 5'2" woman. as soon as the person in front of me reclined their seat to either sleep or lounge, I had my food tray on my chest and the small tv screen 8 inches away from my nose. Thankfully Im small but the man sitting next to me was rather tall and had to turn into a human pretzel to fit in that seat and space allotted."
Pros: "It was an Iberia flight, sold by Finnair. Pretty full but I had two seats by window to myself. I really liked the personal entertainment system at each seat, with lots of choices for viewing and listening, plus usb port for charming my phone. Food was not bad for economy class airplane food. Crew was efficient."
Cons: "A bit cramped - could have used more leg room. But not the worst I've had."
Pros: "Personnel were very nice and fight was comfortable"
Cons: "Received an email 30 minutes before leaving for airport that flight was on time. Went to the airport and found out flight was delayed 4 hours"
Pros: "Overall a great flight."
Cons: "Breakfast not their best meal. No tea or coffee served, very disappointing."
Pros: "The meal for dinner was nice with wine, good old fashioned meal service. The plane was clean. Blankets and pillows provided. Staff seemed efficient. The flight was operated by Iberian so it was all in Spanish. Okay for us as we speak Spanish."
Cons: "The seats had so little padding. We are not very tall and the seats are just too close together. The poor fellow behind me could not make a move without bashing the back of my seat. Not his fault. If you are over 5'5" tall you are in trouble. It is too bad that flying has become so uncomfortable in coach."
Pros: "Crew, boarding, cleanliness of the plan, and all other aspects other than food were good/excellent."
Cons: "The vegetables in the meal / salad were still frozen….inedible. In the morning in the asian vegetarian meal it was simply fruit…that was it. No protein source. I have been on many BA flights and the food has not been this poor, so not sure if the carrier who services food source has changed."
Pros: "Nice company with good personnel."
Cons: "A lot of turbulence. Only paid food offerings. From gate took 10-15min bus drive to plane No entertainment"
Pros: "Although I booked this as Finnair, it was actually a British Airways flight, as I knew it would be. And it was fine--I don't think Finnair gets much credit, but whatever. I'd actually have liked to travel with someone more exotic!"
Pros: "Not much."
Cons: "The flight was delayed about 5 hours due to reasons no one really seemed to understand. Food was pretty bad as well."
Pros: "Crew got into the Christmas spirit"
Cons: "Audio sockets had "scratchy" sound quality, no matter which headphones were employed Touch screens were very unresponsive and viewing listings was infuriatingly slow - I would prefer to use a simple list without pics"
Pros: "Blueberry juice - nice change for sodas and so refreshing! The lady captain's announcements were very clear, light and fun...and perfect in three different languages...her enjoyment came across professionally...truly catering to her passengers. She flew that plane also so very smoothly!"
Pros: "The flight itself was very good. The food is descent and there are good selection of movies."
Cons: "My bag was left in London during my connection and arrived in Denver the next day. From what I understand once my bag arrived it was handed off to a third party delivery company. I am not sure how to complain to this company, maybe British Airways has a way to do it since they hired them. My bag must have arrived around 3:30pm in Denver. I got a text at 5pm that my bag was being delivered, which is fine so far. I did not hear before 10pm from the delivery guy about an estimated delivery time of my luggage, at that point he said he would show up around midnight. He eventually arrived at 3am. I don't know how the delivery company plans their deliveries but this is rather unacceptable. Unfortunately, this is not the first time this happens to me. Do they really always expect people to stay up until 3am the day after an international flight to get their luggage that was mis-handled by the airline.... I'd rather just drive to the airport myself the next day to get my suitcase myself."
Pros: "The crew was very friendly and helpful during the flight."
Cons: "The check in was terrible, self checking was not working and not saving time at all, crew at the airport was clearly exceeded and it was very hard to get any answer. I had to be very insistent to be able to check in 5 min before closing and was not the only one in this case."