The check in process was very hectic and slow, then there were two additional check points that were unnecessary. Overall I would think twice about flying in and out of Madrid next time I go to Europe. Iberia was o.k. except for the check -in flight crew were efficient, but not overly friendly.
Nothing good to say. Customer services was OK.
Nothing. It is as expected
Could not have been better… thank you Kayak!
Exceptional from beginning to end.. thank you Kayak!
Was surprised at legroom. Last time I flew my knees were on my chin
Cons: "I was denied booking because they didn't properly issue my boarding pass. They refused to pay a hotel and kept lying and mistreating me."
Cons: "Staff with bad attitude and willingness to help..."
Cons: "Flight arrived late, didn’t land at the specified time. Loss the connection."
Pros: "Flight was on time."
Cons: "When I bought the ticket, checked bags were included in the price. When I got to the counter, they said no and I paid $80, which was more than the flight for two cost. When I tried to use my frequent flyer account to pay for the bags, they said I couldn’t, although I had over $200 in credit. Very bad service! Very bad!"
Cons: "Don’t delay flights that messed my return"
Pros: "Flight arrived safely and on time."
Cons: "Luggage was terrible. Forced me to check my 1 small laptop bag despite letting others board with duffel bags, then lost 1 of our actual checked bags in the airport for an hour after our other bag was delivered."
Pros: "Crew was friendly"
Cons: "Service was slow and sparse"
Pros: "Crew was friendly."
Cons: "Couldn't find out online which gate my flight was leaving from. Long bus ride from jetway to plane. No in-flight entertainment, uncomfortable seats."
Cons: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
Pros: "That's the only good thing."
Cons: "Mediocre food, flight attendants were cold and unhelpful. I never heard of 90% of the entertainment offered, and the rest were really old. Bring your own entertainment, and a charging cable. In fact, bring everything you think you will need, water, food, Tylenol for the headache you will definitely have by the end of his flight. No one has any interest in being helpful or making your flight Pleasant."
Cons: "Loud people around"
Pros: "No issues — all good. Departure & arrival times as scheduled. Food & entertainment marks are low b/c they don’t apply (there should be an N/A selection as an option)."
Pros: "Hola todos estuvo ecelente"
Cons: "Layovers are what makes the flight bad."
Pros: "The seat, the screen, the plane. Premium Economy in Iberia is totally worth."
Cons: "The power source wasn't working, Premium Economy pax can't go to the Business class restroom, although is just next to their area and have to cross half of the plane for the 1st Economy class restroom."
Pros: "fast boarding"
Cons: "food is expensive"
Cons: "Second time they lose my luggage. After 9 hours in the airport they were not able to put my luggage in the right place."
Pros: "Good seat compared to other airlines"
Cons: "The USB connector in my seat didn’t work"
Pros: "Very bad organization Changed seats for everybody and no priority to board"
Pros: "Flight attendants were very nice."
Cons: "Boarding is a hot mess, and you stand in line forever for nothing. Food never has a vegetarian option - it's 2017, time to change that.The movies are the same traveling west and east. Lastly, the power station at my seat did NOT work."
Pros: "I liked the service and, the in flight entertainment system. It was good food."
Cons: "There was very little legroom in economy class. I was thinking for an overseas flight the would be more than 31 inches pitch of legroom, Mabye the can work on that on such a big plane."
Pros: "The crew was awesome and very helpful. The trip was also comfortable as it could be for a full flight."
Cons: "I am a vegetarian, I was not made aware of food options and was only offered chicken or beef, which I do not eat."
Pros: "Entertainment was excellent. I appreciated the blanket, headphones, and pillow. One of the staff was very rude to the gentleman next to me because he asked for tea after she passed by with it the first time."
Cons: "They lost our four bags. Three were found two days later. One bag we never saw again on vacation so had to buy a fourth of the stuff a family of four had to survive in Europe for a month. Bag was eventually found and sent to our home in US. Iberia had connecting flight to Berlin so close to arrival in Madrid that we barely made it on flight and bags never did. We will never fly iberia again."
Pros: "Iberia has started upgrading their planes and this one was quite comfortable for a long flight with good legroom and comfortable seats."
Cons: "We boarded 20 minutes late with no explanation, then took off another 30 minutes late with no explanation or communication at all. The flight attendants were not friendly or helpful. The food was mediocre. Our entertainment system was not working at all for half the flight, they reset it about four times to get it working. Once it was working, my husband's screen was not responding at all. Flight was smooth and pilots made up some time in the air which was appreciated."
Cons: "There was very little leg room - far less than a standard flight. Granted, I'm tall but be warned if you are flying British Airlines and it really is Iberia"
Cons: "No complimentary drinks, not even a glass of water. Check in was horrendous. I pre purchased luggage Check in but when I arrived in airport the automated system doesn't like to that piece of data. Didn't know that so was in a long line to use automated check in when I was supposed to be in an even longer line to have service personnel check me in. So finally after standing in both lines I did get checked in......."
Pros: "Excellent service!"
Pros: "Movies, no delays"
Cons: "Luggage was not documented correctly to my final destination by Iberia"
Cons: "We paid $30 each way for extra legroom, but our seats did not provide it, and there were no empty seats available in the appropriate rows to correct the error. As happened before the airline pleaded a "change of aircraft" with no extra legroom seats. We were somewhat accommodated by being re-seated in the middle section with an empty seat between us, but this was not what we preferred or needed."
Pros: "The plane was quiet, the crew was extremely efficient and polite."
Cons: "No complaints."
Pros: "I did a up grade To bisnees an it was very disapointed"
Pros: "nothing good happens"
Cons: "the last truck (madrid - tel aviv) was not with the same airbus that the 3 others (tel aviv - madrid / madrid - buenos aires / buenos aires madrid)... it was like flying in low cost with food (even the chair could not go backwards...very bad the last one"
Pros: "I had the next seat empty next to the window so I can sleep more comfortably. The entertainment selection was wonderful."
Cons: "The air conditioning was too cold. I was sneezing the whole trip."
Cons: "I ordered a kosher meal and did not get it. I had nothing to eat for 15 hours"
Pros: "Everything fine. Attendants very good"
Cons: "Everything fine"
Pros: "Good to eat on flight"
Cons: "Spacing was impossible for someone 6'2" or taller. It was incredibly tight for everyone. Extremely uncomfortable to fly for 3 hours like this."
Pros: "The crew members always looked me in the eye and made me feel like a human being."
Cons: "Honestly my only complaint would be that I was not given both of my boarding passes when I first checked in in Munich and instead I had to go out and stand in a line for an hour to get my boarding pass for Las Angeles which made me just barely get to my gate on time."
Cons: "Delayed flight. Misplaced luggage. Long lines. Poor staffing. Had to give up food vouchers for delayed flight given long lines just to pick up vouchers. Long lines due to poor staffing."
Pros: "Everything. I made a mistake in thinking sandwich was for free and flight attendant did not hesitate to take it back without charging me for it"
Pros: "Good food, great crew and service. Enjoyed the entertainment options-- plenty of choices. Smooth, comfortable flight."
Pros: "Not muchl"
Cons: "Late Seats were not comfortable No entertainment"
Great crew. Friendly and attentive!
Pros: "Service was great and the airplane was very well maintained."
Cons: "More water, I was thirsty most of the time."
Pros: "Food is not really included and the seat DONT recline. But the crew were great and boarding was easy"
Cons: "More food , comfortable seats"
Pros: "The lady checking me in was nice"
Cons: "Items were stolen from my bag"
Pros: "Service and comfort."
Cons: "It would be nice if both flights had vegetarian snacks and food options to accommodate this population of passengers. If 2 types of meals sre generally offered, it would be nice if both are not meat options, and one vegetarian."
Pros: "We upgraded to first class, so everything was perfect!!"
Pros: "Crew very friendly"
Cons: "The process for getting ready to board was a little chaotic"
Pros: "Fantastic crew, super comfortable seats, food was really good, boarding organized."
Cons: "Nothing could have been better!"
Pros: "Personnel dans l’avion très agréable"
Cons: "A l’enregistrement la personne qui s’occupait de l’enregistrement des bagages était très arrogante. Elle a refusé de mettre tous mes bagages dans la soute cette demande était justifié par le fait que j’avais un bébé et une escale à Lisbonne."
Pros: "Everything was on time"
Cons: "Lots of hidden fees, horrible customer service, no flight entertainment available, seats were uncomfortable. Definitely would not recommend"
Pros: "Great Crew nice plane"
Cons: "Uncomfortable seats, not enough space for carry on, due to luggage cost is way overpriced, as well as seats too expensive"
Cons: "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"
Pros: "Crew was helpful and professional. Airplane was comfortable and very spacious. Food was awesome."
Cons: "Really need to look at a more efficient way to board the passengers. Was pretty chaotic and the gate was way too small for so many people. Feel like the passengers with carry on luggage were thrown to the wolves while those with backpacks were treated way better."
Cons: "poor and cheap plane"
Pros: "Nice paid business class upgrade"
Cons: "Seat 1F gets hit quite often during service"
Cons: "They had us inside the airplane for 1.5 hours. We understand there was a bad weather but we could get on board when they are ready to depart. It is not nice to be 1.5 hours plus 8 hours traveling"
Pros: "The food was good"
Cons: "This flight never indicated that there would be an additional charge for baggage. It cost me $400 extra dollars. The service for the airline was terrible and the layovers were horrible."
Pros: "Boarding, crew, timeliness, choice of entertainment, modern plane."
Cons: "Food could be more inspired, legroom is limited"
Cons: "The 2 hour delay!"
Cons: "Theo charge me a lot for my luggages I just try to call many times to tap for ask about the sports luggages and I never can reach then nobody ever answer the fone . They charge me 124 $ for my board and 90 dollars for my bag the total is 214 $ that’s almost the same price of the ticket ."
Pros: "Food was ok"
Cons: "The customer service I received was horrible horrible horrible especially from the check in counter the were very rude . After booking my flight on kayak I called TAP customer service just to make sure that everything was fine .I asked them about luggage they said I had 2 free and a carry on when I got to the airport said I had to pay for the 2 i said no told them that i called TAP they didn't wanna hear it i asked for the manager she I am the manager and you bought a discounted ticket and there's no luggage with this ticket only acarry on in a mean way if you want the you have to pay $90 for each I tried to call TAP can't get through them when they finally got through them the guy confirmed that I ve called it on the records but it said now it's too late to do anything I am already at the airport that I have to pay and contact them later. I wasted good hour and a half on this and I had to pay $180. After all that at the boarding gate they announced that they will call by zone .they called especial need called frequent flyers zone A never called zone B all they said last minute was this is the final call for flight #.... and I was right in front of them and guess who were the people making the announcement yep the same people at the check in counter"
Pros: "Nice food"
Cons: "Both flights were delayed, no entertainment"
Cons: "THE PROBLEM IS THE SAME: WE PAID AN EXTRA CHARGE FOR LUGGAGES, HOWEVER WE HAD A NORMAL TICKET THAT INCLUDED THE PRICE. TRY TO PROVIDE THE MONEY BACK!"
Pros: "The flight was direct to Lisbon"
Cons: "TAP a total disappointment. The biggest surprise of which you guys at Kayak are somewhat responsible is the ridiculous fees of $90 dollar per bag checked in. Obviously the face value of the ticket is cheaper but in practice I had to pay 360 dollars to check in my bags going and coming."
Cons: "Delayed departure"
Pros: "Great comfy seats, checking was a breeze and the staff were friendly"
Cons: "No entertainment and I thought there should have been a little more food. What they did provide was good just a little shy on the quantity. INternational flight with no free bags."
Pros: "Honestly I didn't like anything because before I boarded , I was charged for all my luggage . They said that tap changed there policy , how I suppose to know ? Why didn't it say anything while purchasing a ticket"
Cons: "I was charged for my 3 luggage . It's not fair . I still have the invoice , before ibbook the ticket it said that you get free luggage ."
Pros: "If your traveling with a child they are the best! Legroom was good, seats were confortable, and entertainment system was great."
Cons: "Breakfast was terrible but I guess I'm lucky the served it. Didnt like that they changed the baggage policy after I purchased my ticket and wouldnt honor the old."
Pros: "Seats were comfortable with plenty of room between you and the seat in front of you. Huge plane. Very nice."
Cons: "My video screen did not have English available"
Pros: "I liked that the flight price included a breakfast snack and beverages. I also liked that there was okebty if leg room"
Cons: "I was charged 35 euros for my luggage (the desk attendant told me it was 25 euros) and I was told that if I wanted to claim my baggage during my 24-hour layover I would be charged the baggage price again. I did not receive an option to pay for my luggage when I purchased my ticket and could not find information on TAP's page about luggage fees."
Pros: "The on-board entertainment was decent, as they had pretty recent films available to view. The on-flight attendants were very friendly and professional."
Cons: "I'm an average sized skinny male (5'11"/ 180 cm), and I almost literally couldn't fit in my seat. These airlines are doing everything save on costs by jamming as many people as possible onto an aircraft...this makes for a terribly uncomfortable 12hr long red-eye flight. The food was mediocre at best (my gf actually got sick from it), and the boarding process was anything but organized, allowing anyone to board at any given time. It was very hectic and took far too long."
Pros: "Waited in an hour + 1/2 to check a bag, then waited an hour to board the plane. None of the employees told us what the delay was they just let us stand in line."
Pros: "Friendly crew. Good info on delay"
Cons: "No offer of coffee in businesss when woke up. Still 35-40 before landing"
Pros: "The food was light and good."
Cons: "Not using the tube when deplaining. Summer in Lisbon is very hot ."
Pros: "The checkin staff at LHR were really good and helped me with my visa application. They helped me to not miss my flight. Ten out of ten for them."
Cons: "In flight food was very poor"
Cons: "Wait for boarding"
Cons: "childs crying, no sleep, but what can we do right?"
Pros: "Meal was good."
Cons: "Service was poor, the seat was not comfortable."
Pros: "Quick boarding. Crew is great."
Cons: "Schiphol delays everyone's life."
Pros: "To be reimburesed for a flight I ended up having to book with Amex travel for the same day"
Cons: "An horrible policy that will steer m eaway from TAP airlines and kayak"
Pros: "The captain and the crew were excellent."
Cons: "Upgrade the entertainment system."
Pros: "Easy checking and boarding process"
Pros: "The extra leg room in economy. The excellent typical but gourmet Portuguese food, especially the 2 appetizers plus main course."
Pros: "There really is nothing I can complain about. The staff was friendly, the seats were comfortable, the entertainment was good, even the food was wonderful. And all for a very reasonable price!"
Cons: "The boarding process was a little confusing, but it wasn't that bad."
Pros: "The flight, crew and destination was fabulous. The easiest flight I have had in a long time, and will consider TAP Portugal destinations in as a deciding component for my next getaway."
Cons: "I cannot think of anything - our connecting flight was delayed and TAP was incredibly proactive and had a van waiting to rush is over security -overall - fantastic service"
Pros: "There was confusion in the boarding time. We were brought in a line to the entryway of the airplane and then held in the "arm" standing in the heat smelling jet feul. I felt badly for the pre-board epople who were elderly or with children. The crew explained and apologized once we were inside but that did not help the passanger discomfort while in line. No chairs for elderly, for example--or allowing us to go back to waiting room."