The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Empty seats next to me - wish it had been for a longer flight!!
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Terrible last row seats many seats available but no offer to move to better seat
Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.
At the airport, terrible, I do not want to even remember it. It was too humiliating for a business class passenger.
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
The connection time from the flight to Stockholm and the flight out of Stockholm was too short. Due to a knee injury, I almost missed the second flight. From deplaning at E5 to boarding at F69 takes more than 40 minutes.
The worst with the trip was the space in economy, my knees are still hurting. There was no way to control personal air by turning a knob above you, it was way to hot on both rides. During the night flight they allowed 2 people from across the aile which was narrow to sit and talk for 7 hours while also using tablets and the flashlight from their phones pointing into the row where I sat at times. They allowed people with way too large baggage to bring onboard. I paid way too much for the ticket ($1,364} for economy. Kayak misinformed me to get cancellation insurance that was only valid for a very short time (less than 12 hours) and was over one hundred dollars. Hotel booking was incorrect, I had the room booked myself at the hotel, only double or larger rooms available which I paid over 400 dollars for. I will never fly with SAS again unless there is no other alternative.
All went smoothly. That's what I want on a long flight.
Curious and efficient service ! First time flying with SAS and very pleased!
I wish they have given us explanations for the delays. And the rebooking process in Copenhagen was too long. I had to wait about 4 hours before they assign me a hotel. From there the handling process (accommodation, transportation and meal) was excellent.
The crew was friendly, the flight was pleasant. Thank you for your service!
Our originating flight into Copenhagen was an hour delayed, causing us to miss our main flight from Copenhagen to the US. There had been snow and we needed to be de-iced, but they seemed very slow getting the flight ready, with no explanation. The delay caused us to be put in with thousands stuck at the airport with an all day wait to get rebooked on a flight 2 days out.
Feels like economy sits are getting smaller especially while eating food
Terrible customer service. The flight attendants were rude. We experienced significant turbulence for a large portion of the flight and there was very little check in from the flight deck. The space was extremely limited to the point where it felt like torture. Never again
Excellent service throughout. Airport process is quick and easy. Very courteous staff. Great service in the plane! Just outstanding punctuality and service overall!!
Staff looked unprofessional. Sloppy uniforms and hardly a smile to be found
After 3 hours of delays, they ended up cancelling my flight. And although I could purchase one-way tickets to get to my destination, they would not offer me these flights as compensation for the cancelled flight, and I didn't end up making it home until 13 hours after I was originally supposed to arrive. It made for an extremely strenuous end to an otherwise good trip.
The plane was very cramped to point there was no way not to touch person beside you and a stewardess screamed at my son when I touched her arm to get her attention to let her know she forgot to give him his dinner when she passed him and gave a dinner to passenger behind him. Very inappropriate response and She never came back to apologize and other stewardess said she was sorry “if I felt” she was inappropriate. Horrible experience and she should be reprimanded for her behavior
After waiting in the airport from 7am (to make sure we had enough time for security), our flight was continually delayed until it was canceled. They tried to book us on a Delta flight, which we considered and even went to the Delta terminal with our luggage (which was stowed and then available once the flight was canceled (about 15 min away) but were then informed that we would need to retrieve our luggage at LaGuardia and then recheck in to Air Canada in New York, grab our luggage, and then get to the air canada terminal and re-check in. We decided against it, took our luggage into an uber home and then drive the 6.5 hours (one way) to Montreal instead.
Be careful about the bad policy and when purchasing seats
It was great to have a vegetarian meal option, but departure was delayed because they had oversold the flight. Air Canada, you’re in charge of how many tickets are sold: don’t oversell!
Very disappointed with premier lounge. Food selection very poor, both coffee machines out of order. For the price you charge for an upgrade, the seats don’t fully recline, movie selection is old. Not very good value. Asian airlines are light years ahead at a more affordable price.
Boarded late then sat on the Tarmac for 90 minutes for no reason
The seat design in the premium economy section leaves virtually no room under the seat to store a bag or purse. Other than that, it was a great flight. Arrived early.
Delayed by 5+ hours and they give a voucher for only $20 CAD which isn’t even redeemable at any place with edible food. Then took almost an hour to clean craft after it landed. And nonsensical boarding delayed even further. We didn’t leave until 1:30am….
The most uncomfortable seat i’ve ever had on a flight
Waiting area on top of stairs before Boarding the bus wasn’t great. Took a long time to load the bus to gate.
The real reason why the flying experience with Icelandair ---was mediocre was because of not being able to enter DC airspace yesterday evening. This obviously was out of your control and do realize this is a safety issue. I did notice---that everything was being done to get us to Washington Dulles and we did arrive at Dulles SAFELY with just a 4 hour delay. Thank you!
Iceland Air severely damaged a checked bag. Additionally, the gate agent caused issues for many passengers who had standard-sized onboard bags that would have passed inspection by any other airline.
Nice, quick flight. There were lots of empty seats so they told me I could sit next to the emergency exit where I would have more legroom.
Overall satisfied and would fly with them again. They could improve the check-in efficiency at BOS, we got backed up because it seemed there were passengers requiring much more time for check in.
The customer service was unbeatable from the wheelchair assist team to the flight attendants. The pilot also did an excellent job managing the turbulence.
Delays at check-in, seemed like they were short ground staff at the time and some passengers needed extra processing.
Food - Non-Existent. You pay for everything. It is strictly Pay-to-Play!
The boarding process seem to take longer than necessary, resulting in a 20+ minute delay
The flight got delayed 3 hours from Montreal and we missed our connecting flight so it was a long journey
it was great the cabin crew were polite and detail oriented.
The service and food was excellent. The remote control for entertainment did not function properly.
All was good, except my USB charging did not work, so my phone got drained and I could not charge it. Same happened to my neighbour.
A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.
Welp - they boarded us appropriately...then had us sit on the plane for over two hours before cancelling the flight...which meant another night in Munich. I probably had it a little better than most as over 500 people had to be accommodated/re-booked etc. The next day I boarded the same flight (for which I had now been ticketed 3 straight days) and - with "only" an hour delay, managed to finally get home over 2 days later than scheduled. I haven't flown Lufthansa to Europe in years...and I won't be looking to do so again in the future. To be clear, though, the people I interacted with - flight crew, Service Center, check-in were all professional and courteous - management is clearly to blame for their lack of communication and unpreparedness for when things go wrong.
The plane (Mitsubishi CRJ) felt old, creaking and not very new. The crew was okay. Hot water provision was broken so hot beverages could't be served.
Not bad. We had preboarding tickets but the preboarding was badly managed. We lined up behind all the parents with little kids etc and when we got to the front of the line the attendant deliberately turned away from us and ignored us until I asked to be allowed to go to the gate. She started telling us that we had to wait until I told her we had preboarding then she let us through.
Flight was great only departure was delayed to saome ground crew issues
Everything well done and customer oriented There entertainment system is difficult to navigate
