I paid extra to have a seat with more leg room next to a door. Turns out that is next to the bathroom. Customers disrespected my space the entire trip by stepping on my feet and tripping over me. You need to do a better job defining the space! Others had leg room under the seat in front of them and then used my space as a lounge and waiting area. Never again!
Flight was late leaving. Charge for luggage which still has not arrived and will be delivered in a week.
The cabin crew and entertainment options were great, but the food was really bad.
My original flight was cancelled -- but I have to mention the excellent service I was given by the agent working at check-in who found me an earlier flight -- and helped me navigate security, ensured my baggage kept up with the quick check-in and boarding process -- and just generally made the re-booking process a breeze. Thank you! On flight was fine, but we unfortunately meant no in-flight service -- no water, or coffee (it was an early morning flight...), but the crew was pleasant and accommodating throughout.
Crew was making faces when asked for extra water. They can really use a smile while giving services. Other Than that they were good. Lots of turbulence. Also while landing it was not smooth. The tire made a loud noise. They need to make those better. Other than that everything was good.
Lovely flight.....only cold drinks and no more complimentary cookies!
Plane left an hour late, I missed my connection and my bow case was never even loaded on the plane in VA. I deal with this type of nonsense everytime I fly air canada.
Board from the back of the plane to the front - it just makes sense. Try it.
For goodness sake, board from the back of the plane to the front and assign overhead space. It would fix everything. Seriously.
No in flight entertainment on a 750 mile flight. Made you join their "program" to get it. It was free on my first leg of the flight from Cincinnati to Toronto. In addition, there was brief period of turbulence that prohibited the crew from serving refreshments. They used that short interruption as an excuse to never serve drinks at all. They had ample time to do so and chose not to. They went around serving half cups of water instead rather than have their carts in the aisle with drinks.
