Horrible communication, flight boarded then we sat on plane for almost 5 hours as the runway was barely covered in snow with no plows in sight and the as we tried to taxi there was a major equipment failure due to poor push off technique causing all passengers to be taken off the flight to ultimately have the flight cancelled. There was barely any communication to passengers as to what was happening or what to do next to get placed on another flight. Arriving to my final destination a whole day later having to take a connecting flight through Lisbon to ultimately end up in New York instead of a direct flight as none available for the next day. Never flying LOT airlines again!
Boarding was delayed for an unknown reason for more than an hour. While the airplane was at the gate, the boarding time was moved by 10-20 minutes every 15 minutes. No entertainment on the plane.
Aircraft was new. Food so so, especially vegetarian was very disappointing.
I would like to be able to choose the seat before the flight without paying extra money. Family members should not to be separated from each other.
Everything was very good. I felt that the value received in paying for Business Class tickets was very good. The entertainment offered was plentiful, but could be improved with more recent options as well. By no means a deal-breaker. The staff were awesome, in the airport, at the gate and onboard.
bus ride to the plane was very crowded and had to wait a long time to get to the plane. The flight itself was great.
Together with my family, we all agreed that the LOT crew provided the most wonderful service that could be. We are grateful for such a great experience they provided to us! We will return and share our experience with all our friends and family.! Keep up the good work!
The flight was very bad, the food and the staff was very rude. My last time with them
Horrible trip. Plane was late , so late . the flight conditions were very uncomfortable.
The boarding was delayed several times. The take off was two hours late.
I liked everything: the work of the flight attendants, the work of the crew, the frequency on the plane and in the toilet.
5 unnecessary control before get in the craft. It is exagerated and very inefficient
3 hours delay to start with and then food was terrible.
My flight has been changed twice so far. Disappointed with Turkish!
The internet was not working during the 10 hour. This situation was known by the cabin crew before the flight. If so, information should be given to passangers. Some people should work during the flight.
Great airline with excellent service! Only drawback was the meat served was overcooked on both flights.
Business class in Turkish airlines is like none other. They separate themselves and highly recommend it
Very disorganised check-in and boarding. We won't fly with them again
Horrible. Boarding was terrible. For a huge airplane, we needed to be transported to the plane. The boarding area was overcrowded and frantic. .The seats were so uncomfortable. The food was fine.
On line check in needs a lot of improvement. I tried and gave up.
Basic, 737 Boeing, business class is just an economy class seat with blocked middle seat (European standard).
Unorganized, late and they lost my bag for several days.
Delaying more than 5 hours from Belgrade to Tirana Information very rude to questions
It's the shortest trip one could get from BEG anywhere, so it was fine.
I paid for luggage when I bought the ticket but I could not board until I paid for luggage again. The fault lays at the feet of eDreams, the company that booked our flight. Sorry, Air Serbia, but it did affect the boarding process.
This was my connection flight that was moved time ahead for a almost entire day so I lost it and I had to purchase new ticket once I landed in Copenhagen since nobody wanted to take responsibility for moving flight in that way so it’s impossible to make it. Very poor job by Underpricer, Air Serbia and SAS.
Lacking online check in, had to wait an hour in order to check in on the counter even without language.
This flight was better, plane was newer and didn’t have broken parts. Flight crew was very attentive and friendly.
Our flight was delayed from 1st July to 2nd July. But I wasnt informed! Checked my emails,every detail but I was definitely not informed! I and my family went to the airport on 1st July and learned that rhe flight is delayed to 2nd July at the airport! I am going to complain about this. I had to stay ın Kraljevo one more night. Luckily we could find a room. What ıf We couldn't?
Very poor embarkation in Belgrade , employees not friendly, not well organized. The flight was delayed by over 2.5 hours and the employees at the air Serbia desk at Belgrade were unhelpful, disinterested and all appeared more concerned about their snack (all were munching something) than assisting passengers
