It was very good but no tv but the experience was great
Thank you for making my first experience very enjoyable. You made it all very pleasant
Great flight great seats will absolutely fly with you again
Porter airlines was good. I didn't have the best experience when booking through airfare assist however, as I got no final confirmation from them that the flight was booked until I called them. Even then, the confirmation code they gave me was incorrect and couldn't be used for check in. On a positive note airfare assist was actually picked up the phone relatively quickly when calling
The flight crew were very good, polite, and professional. Unfortunately, the rest of the experience left much to be desired. The food was extremely bland—almost tasteless. We chose the non vegetarian .The lasagna was just plain pasta with a tiny garnish and no seasoning. It felt like eating starch only, The bigger issue was with luggage and space. We boarded with three tickets, and while the seats in front of us were nearly empty, all the overhead compartments had already been filled by passengers boarding to the back. This left us and many others with no overhead storage for our carry-ons. Our bags couldn’t fit well under the seats either, which meant we lost the little legroom we had. The result was a horrible, cramped experience—sore knees, no space to stretch, and no way to rest or sleep comfortably. According to the crew this was a rather normal thing. It is obviously normal that people board with handbag and carry on but they should be only allowed to use their overhead compartment and under their seat not the way it is managed that all the spaces in the front of the plane being occupied by the people sitting way back in the plane.
Nice complete meal included and great services. Plus the plane was very clean.
Everything was horrible. On the day of my departure, I was denied check-in and boarding because my reservation only showed one of my last names, while my passport contains both. This minor discrepancy could have been easily corrected, but I was informed that no adjustment could be made. As a result, I lost not only my outbound flight but also my return flight and had to purchase a new ticket at a significantly higher cost.
This has been the worst experience I’ve ever had. Basically, I lost my round-trip tickets because one of my last names was missing, and you didn’t allow me to correct it. I had to purchase a full ticket again. Once I get home, I will start legal proceedings against you.
The crew were polite and courteous. The Pilot did an excellent landing. It was very smooth and gentle. My only regret is that I was charged twice for my luggage . The attendant gave me no receipt . I didn't realize until I was about to board. How can this be resolved? Thank you.
Very smooth flights Toronto to Rome and return. Crews were great, food was fine but very narrow seats and limited leg room. Aisle seats on our return helped with a bit more space.
Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
Klm start boarding while somw air issue in the plan
The service was great. However the lounge only gets passing grade
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
My seat was one of those that couldn't recline, but the problem was that it was abnormally upright, so the headrest actually made the seat concave, which was uncomfortable and hard on my lower back. I had to ball my jacket up and use it as lumbar support. goodness I had it with me.
Boarding was so so after zone 3 was called all other zones went in
Good. But not to serve tea/coffee during a 8-hour plus flight is bad.
We had a long walk from one gate to the other. The busnessclass was full and we could not get seats together.
Too many delays. Seats too small. A budget airline. Will never fly Air Canada again.
On board wifi or other entertainment. Landlines option was good but ran late to Pearson
I liked a lot , the flight attendant so nice ,the seat very comfortable I enjoyed the flight , I will do it again with Air Canada,
I paid extra to have a seat with more leg room next to a door. Turns out that is next to the bathroom. Customers disrespected my space the entire trip by stepping on my feet and tripping over me. You need to do a better job defining the space! Others had leg room under the seat in front of them and then used my space as a lounge and waiting area. Never again!
Flight was late leaving. Charge for luggage which still has not arrived and will be delivered in a week.
The cabin crew and entertainment options were great, but the food was really bad.
The boarding process seem to take longer than necessary, resulting in a 20+ minute delay
Service was excellent. Food and drinks were very good except for a greasy lump of a donut at the end of the flight that left us both feeling internally disgusted.
Handling our luggage was the biggest issue - they lost it and we got it almost 3 days later. Really threw off the beginning of our trip and we really had to change our itinerary accordingly.
Seat was hard and uncomfortable and the temperature too warm and uncomfortable.
I flew Icelandair with my partner from Prague to the US. Overall flight time was around 12 hours, with a connecting flight in Iceland. I have flown internationally for years and with multiple airlines. Every airline serves you a meal when traveling internationally. Icelandair not only did not offer an inclusive meal, but they did not even offer a snack. The only things they served over our long flight was water and coffee. Ridiculous! Never again will I fly with Icelandair.
Best smelling onboard bathrooms ever. Even after use the whole flight. Biggest overhead bins. Most legroom in economy class. Great Icelandiic music. Really nice staff. Icelandair is awesome! (Don’t fly Air Canada! During the strike they lied about no flights available (I booked this flight myself) and hid the process to get money back on their website by obscuring menu titles, then made it difficult and time consuming to fill out. I’m Canadian. Don’t trust Air Canada!
It was good. The air plane is clean and staff were friendly.
Worst airline I’ve ever flown. Delayed 5.5 hrs, missed connecting flight, and missed an entire day of vacation. Zero customer service
Everything sucked. No food, one small glass of water, a tiny coffee, 5.5 hour delay with no customer service. Would never recommend flying them.
The crew was wonderful at check in, the gate and on board. Felt the luggage had more room than the passengers. The seats were smaller than most domestic U.S. airlines. I'm only 5'2" and I had little legroom. There were only 2 bathrooms in coach. Needed more. The flight was very smooth but not the most comfortable.
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
..it was short.. I didn't like that my red bag went out completely stained with black stains..That's probably some airport staff bad handling but still
Missed flight. Requested assistance for my father and he did not receive it in Paris.
Business Class was very comfortable and the food and service was top notch.
False advertising: An empty seat between 2 economy seats, then classified as “Business” is not. Thin cushion, economy-like leg room. From Lufthansa, a globally recognized and renowned carrier. Must do better.
The crew was very nice. The equipment on the 747 felt old.
As expected. Would have appreciated a 3-day headsup reminder as a reassurance that all is well.
Poor food on flight between Toronto and Stockholm Airport Toronto too crowded
Change of fate should be done well ahead of time rather than a last minute thing without proper communication to the passengers
Business class was roomy and comfortable however, the entertainment screen was very dark and hard to see.
