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Pros: The staff was friendly.

Cons: This is a really basic airline, without creature comforts. No food or drinks are included, and what is for sale on board, is overpriced. The regular seats are really tight, don’t expect to stretch your legs.

Cons: Snow storm cancelled dozens of flights. I was told I couldn't be rebooked at the airport and needed to call in. Spent 6+ hours on hold. Following day was informed at airport that I couldn't be rebooked by customer service and was given no further options. I bought a ticket on another airline. I'll never fly WOW again.

Pros: Nothing!

Cons: Everything! Flight was cancelled, only could get us on another flight 3 days later then that flight was delayed! Wth!

Pros: non event --missed connection flight due to bad flight crew. my name is liam from new jersey

Pros: Great staff from check-in all the way through to exiting the airport.

Cons: No snack provided with the free tea/coffee/juice. Rather limited in flight entertainment selection and no free headphones provided. Small kvetch: Lights turned on too harshly after being dimmed for sleep. I know, first world problems!!! Lol

Cons: Again, no new movies to choose, only outdated ones.

Cons: Uncomfortable seats

Pros: Reasonable fares. Good baggage accommodations. Denver to Iceland direct. Nice flight staff. The flight attendant pointed out the people who were awake the northern lights which was definitely the highlight of my trip!

Cons: Seats small. Surprised no meals unless purchased. But didn’t matter too much I ate before the flight left. And it was nice to have something to purchase if needed. It was confusing where I could purchase my baggage ahead of the me while checking in online so I just paid for it once I got to the airport.

Pros: I was traveling with my 11 month old daughter and everyone went out of their way to assist us and I didn't feel like a burden to them. When she was sleeping on my lap during the flight they even brought me my meal in portions so I didn't have a huge tray to balance over my baby.

Cons: Everything was great

Pros: Hi. I actually am glad that the company is following up because I was having a hard time finding an email to contact. I actually came to kayak to book my ticket for Friday to go to London however when I got to the airport it says it was for Monday. Because I had to be at London the next day for a wedding i had to buy another ticket for almost 1000. I also couldn’t contact u so I’m emailing now. I didn’t get on the plane for west jet because I am already in London. I also have a screen shot that shows me that my flight details were for Friday however another email shows me that it’s for Monday. Even the workers at th airport were confused and felt strongly bad for me. I would like a full refund as well. Thank you. Please contact back. 416806-6530 or email me at sarapascual@hotmail.ca

Cons: Flight was delayed. Otherwise fine.

Pros: Boarding went well. Although it was a full flight, they asked for volunteers to check in hand luggage (free of charge) I did, trying to help. But once I picked up my luggage and got to destination point, I noticed that 2 small items (gifts for family) had been pilfered. Not happy and will not volunteer to help again.

Cons: No food on plane, no entertainment,( unless you download the app) Above pilfered items

Pros: The crew was professional. Plenty of space to store my carry on bag overhead. I also like the safety video at the beginning, featuring actors and comedians.

Cons: I have no complaints about this flight.

Pros: staff were good

Cons: out of date entertainment food

Pros: It left when I needed it to

Cons: Price. Crazy business fare for a very tight uncomfortable coach seat. No entertainment. Food was pretty awful.

Cons: Food

Cons: I didn't like being taken for a bus ride and then standing outside in the open for 10 minutes before take off to Madrid and again today being brought to Terminal 1 to have to walk long distances to get to the passport control.

Cons: Overall pleasant More pleasant than with some other carriers recently

Cons: Flight was about an hour late taking off

Pros: Great equipment. Decent entertainment, sparsely filled cabin. Seat change to isle request before boarding readily made with no fuss. I noticed that passengers could actually make out pa announcements both at PDX and in flight. Doesn’t bother me anymore when I can’t but can be very concerning to anyone who rarely flies. Never understood going to the trouble of making announcements both pre-boarding & on-board pre-flight, that no one can even make out. That was not an issue here.

Cons: Better lumbar support is always appreciated, adjustable lumbar would be very nice and could make or break an entire flight. No seat on any flight should ever be even the slightest ill repaired. Again, this equipmemt all seemed great. Lastly, since I prefer to always have a water, coke or coffe and or snack in front of me during entire flight, a bit of self serve (grab a water, coffee or snack yourself without having to make staff work a simple task would be nice on every flight. The flight from SEA-DUB was basically great and equipment is always of the utmost importantance.

Pros: Food was better than on my flight to Porto

Cons: There was no water in the washrooms from the start of an 8 hour flight!

Cons: For. 4 hour delay, would have been nice for AT to offer something to their patrons...drink, snack etc

Pros: The crew were very friendly, sweet and accommodating. I had a seat by the exit which I luckily didn't have to pay extra for and the leg room was ample and really helpful on a long flight. The meal was pretty good, but I really wished airlines would stop wasting so much plastic - I think there should be a way we can support the environment better when flying.

Cons: I didn't realize Air Transat was a bare-bones airline (not that my flight was cheap in cost) - we didn't have pillows or blankets for the flight (10 hours) and had to pay for them! Seems like that should be standard on a long haul flight. The seats are very narrow with poor back support, and my back started to hurt 5 hours in. Many people were standing in the aisles as it was so uncomfortable. I was very cold throughout the flight, which was another uncomfortable aspect. One of the bathrooms was out of order which resulted in everyone using the same one - you can imagine how smelly and messy it got.

Pros: Excellent crew and good food. All hood. Thanks.

Cons: Didn't take the flight. Wasn't allowed to cancel.

Cons: did'nt go because of flooding and u kept my money knowing it was'nt my fault i had to cancell trip, never again

Pros: Boarding was simple compared to the complexity of many airlines with all their zones - peasants in the back type of thing. Fare was about half that of other airlines. Delays on both planes, but weather may have been an issue.

Cons: My allocated seat was so cramped my knees were compressed against the seat back in front, however I sat. I am not unduly tall. They did actually move me and that was a bit better. Had to pay for water - that's wrong!

Pros: Nice newish planes. Competent but basic service in the air. Nice air crew.

Cons: Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

Pros: The price of the ticket, initially that is, see below.

Cons: You must pay for a carry-on, which wrecks the substantial price difference between Icelandair and Wow! They called for Final Boarding over 50 minutes before departure and then proceeded to not even leave the gate until actual departure time, no stated delay either. They want you to rush on and wait, and pay! Woke up the cabin to try and sell hats with over 3 hours to go on flight. Not even water or a simple snack was complimentary. The Spirit Airways of Europe....

Pros: Great legroom, nice crew.

Cons: The confusion about whether or not our flight was going to be on time was extremely stressful. Our first flight got delayed 90 minutes and our second flight got moved up 30 minutes, so our two hour delay shrunk to 0 minutes. The flight crew in Paris had no information about whether or not they were going to hold our flight, and we all sprinted through the airport in Iceland to board our second flight.

Pros: The price

Cons: Boarding procedures are terrible. No perks. You pay the difference in price in your baggage and other fees.

Pros: The price for the flight was very nice and the staff was on top of things especially for how long the flight was.

Cons: The food and drinks were very overpriced and taxed as well.

Pros: The price

Cons: Boarding procedures are terrible. No perks. You pay the difference in price in your baggage and other fees.

Pros: the staff was nice and attentive

Cons: the boarding procedures at CDG were lengthy and unlcear

Pros: More leg room

Cons: No movie or entertainment

Pros: Boarding was simple compared to the complexity of many airlines with all their zones - peasants in the back type of thing. Fare was about half that of other airlines. Delays on both planes, but weather may have been an issue.

Cons: My allocated seat was so cramped my knees were compressed against the seat back in front, however I sat. I am not unduly tall. They did actually move me and that was a bit better. Had to pay for water - that's wrong!

Pros: Boarding was simple compared to the complexity of many airlines with all their zones - peasants in the back type of thing. Fare was about half that of other airlines. Delays on both planes, but weather may have been an issue.

Cons: My allocated seat was so cramped my knees were compressed against the seat back in front, however I sat. I am not unduly tall. They did actually move me and that was a bit better. Had to pay for water - that's wrong!

Pros: nothing can come to mind and unable to get connection flyer to their flight on time.

Cons: staff were not experienced to control connecting flyers-should have released those passengers first

Pros: Nothing

Cons: N/a

Pros: Lovely planes, crew, airports. All went well.

Cons: Would have preferred ceiling lights to have been completely dimmed during night flying. Would have preferred ramp (walk-on/off) exits at all airports.

Pros: Crew was really friendly, we had the seats behind first class so we had a ton of legroom. I would definitely fly Iceland air.

Cons: We had a 5 hour flight and they didnt serve snacks of food. The flight didnt include bags. 2 bags cost $160

Pros: Everything.

Cons: Nothing

Cons: Wish they served ANY free food

Pros: Nice clean comfortable plane with plenty of entertainment options.

Cons: Found it much too warm in the plane

Pros: The attendant didn’t take any chance on rainy whether condition and got me on an earlyer flight to make sure I wasn’t goinig to miss my connections flights. It worked out perfectly.

Cons: Everything was perfect. Thank you

Pros: It was stunningly cold in both the departure and arrival cities, yet the flight was delayed less than an hour. I'm not being sarcastic at all. Very happy to arrive safe and pretty much on time despite the terrible weather. Thank you Westjet!

Cons: I wish the person next to me had been a lot skinnier. Same applies to me I suppose, only not quite as much so.

Pros: Good leg room clean airplane

Cons: Entertainment didn't work

Cons: Can't expect anything from seat sale flight.

Pros: I enjoyed having the whole row to myself on both flights to Paris and the crew was great

Cons: I would like if there was entertainment available without having to use the iPad. It’s not comfortable to watch the TV sitting in the seat looking down. Maybe TVs in the seat back tops that you have to pay for to turn on would be better. I bet you would get more people to buy.

Pros: Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Cons: Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

Pros: Nice newish planes. Competent but basic service in the air. Nice air crew.

Cons: Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

Pros: The flight was smooth and on time. The crew was competent.

Cons: For the second time my luggage was missing on arrival at Baltimore too. Didn't receive it until seven days after arrival.

Cons: Flight was about an hour late taking off

Cons: Dublin airport - huge lines foe transfers

Cons: Smaller seats

Pros: Friendly people, plenty of food on the plane..

Pros: Nothing

Cons: Everything. Really tight seats, sloppy entertainment, terrible food, decent staff. Door malfunctioned so bad to stay on the plane longer, almost missing the connector.

Pros: Lots of leg room.

Pros: Nothing

Cons: Everything

Pros: Flow as smooth , attendants were good.

Cons: Boarding was delayed and then we sat about an hour on board waiting to get de-iced. Ended up over 1 1/2 hours late.

Pros: The crew wasn’t very friendly and service was minimal. I was asleep when beverage cart came around, they never came back for a 8+hr flight.

Cons: Better service

Pros: Everything Nothing

Cons: Nothing

Pros: The crew was friendly and professional. They came around often with water, which was key.

Cons: The boarding process was strange. We landed onto a bus and boarded the plane on the tarmac- all fine. But it would have been nice to have an announcement as we arrived at the gate “ladies and gentlemen traveling to Denver, we will begin boarding in a few moments. Here is how this will go or this is

Pros: The staff was really friendly. I had good leg space and movies were offered

Cons: I put low on food cuz there were non. But I knew that already. When boarding they did not go by section so I think it was not as effektive as it would have Been by letting the people in the back rows enter first.