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the crew , the flight was smooth, on time , easy to board

that after a flight to frankfurt and no problem wthj my luggage on board when we left frankfurt to go back to boston it was all of a sudden a problem with my onboard case , which was not handled very well , they were nice but i felt singled out and worried about my luggage being left behind , but it all went smooth after all

Food choices for long flight no salad boarding chaotic on kind flight should give free snacks such as pretzels baggage good

No food goingacross

I liked that it was non-stop. The crew was nice. They gave out a bottle of Icelandic water and pillow and blanket.

Too crowded. Not enough explanation about the plane and different comfort levels of the different seat levels. I might have paid for upgraded seat if I had understood what the conditions would be. Also there was no explanation as to whether there would be food served or not.

Absolutely no leg room despite paying additional fee

Everything

N/A

Plane was new and very comfortable. Smooth flight

Flight attendants had to serve food/drinks, which they did the entire flight (literally, drink service took 2 hours). People got drunk and super loud. We were late leaving London which isn’t an issue except the people at the BA desk were the least helpful. We found out more from the pilots than anyone in the airport.

No TV or entertainment. Very little leg room... !!

Kayak sold a ticket that doesn’t allow seat assignment. I contact you many times through email and phone and you have always wrong information. Very poor service.

Dublin airport was very confusing! Inconsistent information about gate and flight details in the monitors - was stressful enough that flight was delayed

Could not get seat assignments online when checking in.

I was wondering, why my stuff in my suitcase were wet,?I have to give all clothes to laundry

Great plane & serive & big bathrooms

Flight crew made up time to arrive on time despite late arrival. They are pretty amazing - they got a plane hundreds of miles in the same time it took the ground crew to get my bag from the plane to the baggage claim.

Frankfurt is just an awful airport. Too many landings and not enough infrastructure. Also tired of planes having to park thousands of yards from the terminal. The time to get the bag is as long as the flight. Each about 55 minutes. There is very little about German efficiency here.

The crew were very considerate. Also they have the best baby beds we have seen so far

The entertainment system was glitchy.

The crew was very accommodating, Frequently offered water also.

Can t think of anything.

I LOVED that they got me on the next flight without any issues. Wait time was just an hour longer

No ear buds for sale or offered. No charger plug ins in the seat

Not much

Cabin AirConditioning fault. Air bridge fault all delayed flights from Fort Lauderdale to San Antonio

The flight attendant was super awesome. She was personable and had a great attitude. I didnt get her name, but she was by far the best! Blonde lady, smelled wonderful, very refreshing and funny conversation...(Ua1412 to LaGuardia) yeah yeah! Amazing!

I wanted the salami and cheese crackers but the flight wasn’t given any, so I chose the veggie smash/pita bread/quinoa/almond thing. Not too bad, but definitely no match for salami and cheese crackers. You know?

Delayed just like my first leg. Will never fly United again.

Boarding process was efficient, flight crew were attentive, journey was shorter than scheduled.

Checkin process flawed (very rude lady who would not let our son check in via kids club). Food was poor (the salad was not just cold, it was frozen solid), seating was uncomfortable (new thin seats with little or no comfort for a transatlantic flight).

Courteous crew

Didn’t leave on time

Crew was good

Old plane No screens Tights seats Bathroom door difficult to close Boarding late x 2 hours Only a piece of banana bread for breakfast

Meals provided Plane was early quick, smooth flight

No personal tvs Plane was old and falling apart in some places (e.g. arm rests) Staff wasn't on the ball (friend ordered vegetarian meal option but was given chicken, asked for water and staff ended up forgetting)

The crew was friendly and efficient, and made all the difference.

Since we booked online, we were told that we couldn’t pre-book our seats for this flight. So even though we arrived more than three hours ahead, we couldn’t sit together for this nine hour flight. After having the same thing happen on the way to Barcelona, it was really disappointing.

The flight was brief.

Cramped, very poor landing, insufficient information as to how to get to the flight with my luggage. I couldn’t find my luggage at the other end.

Courteous crew

Didn’t leave on time

Friendly staff, comfy seats, in flight entertainment and charging stations at every seat

Not a lot of leg room, hectic boarding

Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place.

The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious.

We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!

The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious.

Love the 757 entertainment system

snack mix is not great delayed takeoff

I will say that this has been the best flight my husband and I have ever had. The crew members were very nice and helpful. This has been the smoothest flight we have ever had as well.

delay

Perfectly fine first class trip

Breakfast meal was awful

We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!

The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious.

Food was excellent, frequent and filling

The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too.

Didn’t happen.

Free movies available in flight

Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible

fast flight

Wi-fi sucks

I will say that this has been the best flight my husband and I have ever had. The crew members were very nice and helpful. This has been the smoothest flight we have ever had as well.

Perfectly fine first class trip

Breakfast meal was awful