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Pros: Entertainment system

Cons: Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers.

Pros: Check in agent extremely helpful and friendly.

Cons: Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible.

Cons: No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not.

Cons: I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight.

Pros: the seat was comfortable, the cabin temp was perfect, and the views were incredible

Pros: Our crew were wonderful - attentive, very pleasant, and helpful. The cod was very good and I enjoyed my meal. The seats wer comfortable. I also enjoyed the Icelandic movie "Let Me Fall".

Cons: For an 8-hour flight, it would have been nice to have more of a foot rest; something that would raise my legs more. However, the seats were comfortable.

Cons: They served 1 bottled water the whole 5 hour flight. They charged me $90 for having a backpack instead of a suitcase due to it being a “funny size.” Finally, they didn’t hold the connecting flight even though we were only 20 minutes late.

Cons: Offering meal option without having to pay extra. More drink services.

Pros: The staff was amazing. Took care of the flight well.

Cons: The seats that I purchased were “premium economy” the only thing premium was the price I have flown premium with other airlines and there is a difference in leg room and seat size. There was none on this flight. The seats were the same size and room as regular economy. Not what I paid for. I will never fly BA again.

Pros: Friendly staff

Cons: Food, chicken option was horrible

Pros: not much

Cons: Equipment change from A350 to very old 777. Long delay.

Cons: All good.

Cons: After paying for 2 seats next to each other, Iceland Air decided to change the aircraft and reboked us on regular seats. I am 6ft6 with bad back therefore booked the extra legroom seats and want to have my wife next to me to assist me with putting the carry-on lugage up in the spaces above. We ended up sitting 3 seats apart, I was in the extra legroom seat but in a middle seat,so I could not put my feet in the isle to prevent leg cramps. When we boarded the flight from Reykjavik to Boston I notified the stewardess and she assured she would help, but I never saw her again and no one came to our help. Also when we entered the REK airport after flying from Amsterdam we were not notified to keep our passport on us, as we needed to go tru another checkpoint. My wife had our pasports and went to check some shops, while I was reading a newspaper. After noticing that I could not go to the boarding area for our next flight, I was able to locate my wife and we barely made it to the gate in time.

Pros: flight was fine.

Cons: very disappointed Iceland Air is charging $95 for 1 piece of luggage. This is making me rethink the "deal" because it added $190 to the cost of the flight.

Pros: The crew was amazing. The flight was easy and non-eventful. We felt like it was a good value for the money.

Cons: The seats were a bit tight and close to each other!

Cons: My flight was delayed, I missed my connection flight and now they lost my luggage. Staff are very friendly, but they can't do much to help me. Icelandair is doing OK in handling the situation, but let's see...I am still in an uncertain situation

Pros: Excellent counter clerk who called us by 1st name. Was very kind.

Cons: No individual TV screens. Couldn't connect to app because our confirmation # was from a provider and not Air Transat. Same for checking in. Couldn't check in on line because wouldn't accept provider's confirmation #. Food was ordinary. Flight attendants busier "duty free" items to point that aisle were blocked.

Cons: Exit seat wasnt a full exit seat just a slightly larger row and did not recline. Seats were smaller than usual too.

Pros: The crew was very good.

Cons: Food was terrible. The seat was hard and uncomfortable.

Pros: I liked having an empty seat next to me?

Cons: As a big guy, the person in front of my was reclining, and literally dug into my knees. I'm 6'3" so I'm not like abnormally large, but yeah. If there was someone sitting next to me this flight would have been absolutely horrendous. Also, no radio? No TV, what is this? the 80s? Earlier?

Cons: Food is a joke

Cons: Wasn't able to online check-in thus losing my window seat 21A I had selected.

Cons: I paid $100 extra for extra leg room. I was put right next to the bathrooms. All night long people were standing in line to use the bathroom. My extra leg room was taken by people standing in the space and actually stepping on my foot. Not worth the extra $100.

Pros: The crew was very helpful, gong out of their way as even bringing me camomile tea. It was lukewarm, it it’s the thought that counts.

Cons: The seats were way too tiny on this giant airbus, even for me and my daughter-in-law who are both under 5 feet and under 100 lbs. te flight was torture. Food also was not as good as previous Lufthansa fare.

Pros: The crew tried to be helpful and the flight was on time and uneventful.

Cons: Having purchased our 2 tickets together at one time months before the flight, it was very upsetting that we were placed in two different rows away from each other for a longer, international flight.

Pros: Flight cost was less when compared with other airlines. Crew was attentive and friendly

Cons: Boarding was a cattle call and chaotic. Any food was an extra charge with a card only . Food selection was poor.

Pros: Flight was delayed for an hour but considering the day before when all flights were cancelled and that whole morning flights were delayed at Reykjavík due to a major storm off the Irish coast the airport check in, security, and boarding went extremely well. Staff on board couldn’t have been more helpful and efficient to get the plane pushed back from the gate and get our flight going.

Cons: The plane’s temperature was a little warm on both flights from New York and Iceland with no means to adjust fans or temperature at your seat like most airlines. The entertainment screen was down for about half of our flight back for both of us to New York but worked fine after.

Pros: The connexion flight: only 15 minutes to reach the plane. I didn't think I could get it. But all the crew at the airport and on the lane were very professional.

Pros: Boarding was almost on time. Crew was good.

Cons: Why did I pay additional $200 dollars to check 1 bag? $70 Canadian there, $50 pounds back (converted to $100 on my bank app.) Ridiculous won't be flying this airline again. Food was terrible - didn't eat. The crew didn't turn off the plane lights to MCR overnight flight, didn't sleep even 1 minute.

Pros: Crew is nice.

Cons: Had to wait 15 mins because our gate was in use. Seats are old and hard.

Pros: leg room in middle isle was great

Cons: the flight attendant took boarding passes from my hand and did not return them back to me, upon entry. My mother had to take the boarding passes from flight attendant's hand.

Pros: Crew very kind, entertaining good

Cons: Boarding process

Pros: Crew was amazing

Cons: Gave the option to chose seat

Pros: The crew and entertainment options are great. Relatively comfortable seats by today's standards.

Cons: Literally any of our flights could have been on time. None were.

Pros: Nothing

Cons: Terrible flight experience from delta

Cons: just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable

Pros: Good amount of space on the plane, lots of movies to watch, good food and drink.

Pros: Comfortable seat, great crew.

Cons: Flight delayed, no USB port and no entertainment

Pros: The crew was pleasant

Cons: Baggage checkin & flight boarding was slow & disorganized.

Pros: Great airline

Cons: There is no entertainment, not really required on a short flight but nice when offered.

Pros: There was one stewardess that really made the trip feel less "restricted" in the way she would greet, talk, serve, and just being what I always experienced good international flight staff to be. I wish I was able to get her name so I can praise the airlines for hiring such a great staff like her.

Cons: My tv screen could not show the movies

Pros: The crew were lovely and the seats were ok.

Cons: Not a lot to Improve on to Be fair

Pros: Crew and food were amazing.

Cons: It was perfect.

Pros: Nothing flight to and from Ireland were cancelled

Cons: Everything

Pros: The crew was great. I had read bad reports, but our experience was great.

Cons: Nothing , we greatly enjoyed our flight. It was another route to go to Europe and was very pleasant.

Cons: Seat comfort

Pros: The seat was nice

Cons: Seat options could be better

Pros: Yes

Cons: Free drinks

Pros: getting off flight they didn't tell me at gate checkin that I needed a specific tag to receive my double stroller at the gate upon arrival to yyz. so I arrived with my twins and all our stuff to have to carry one of them and deal with all kinds of trouble until we wereat luggage pickup. HORRIBLE

Cons: when gate checking strollers be more clear - I was travelling alone with twin 4 year olds ... to have to carry all the carry on luggage and deal with kids who are tired having the stroller after the flight at the gate would have been extra helpful which w=is what I had intended

Cons: To have known that you had to do security twice without leaving the boarding area.

Pros: crew with good attitude

Cons: food was a waste of time, of energy, of bread, etc

Cons: I had a tight connection, but made it to the gate in time. I walked down the jetway to what appeared to be a locked door, with no one there to guide me on how to board. It turns out there was a stairwell at the end of the jetway, which was to take me to a bus on the tarmac. This was very stressful.

Pros: Good to have on board internet

Cons: Quicker boarding of passengers.

Cons: The unfortunate delay prevented me from attending my grandmother’s wake. Fewer delays would be helpful.

Cons: Information on arrival time was not correct

Cons: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Pros: Newer plane, crew was amazing, seats were adjustable

Pros: The crew was great. The soecial meal request was hadled well despite oversight.

Cons: Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human.