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Love it.

Delta had to reassign seats since they rebooked us from another flight. We did that over the phone but then they lost that by the time we got to the gate. Didn’t have us checked in by the time we got to the gate. Not sure how that happened. And by the time we got to the gate the flight was full, they gave away our seats, and almost didn’t get on.

I’m still in Atlanta!!!!!!!!!

With my wife being disabled the assistance and crew staff were very helpful getting us on and off the plane. My previous experience of virgin although some years ago was a wider choice of meals and food more to my taste.

Seats are generous with good pillows in premium E Aircraft new and spotless

The food provided from LA to London was pretty bad! Much better from London to LA.

Excellent service Old plane Poor dinner Decent breakfast

Have traveled with V.A. to Florida for over 15years. Unfortunately post covid or flights were disappointing. We really miss the Jumbo as the new planes are smaller & grotty. We traveled out “first class” - it was anything but first class. There is now a third row of seats and the bar that had been in the first class cabin was gone. They ran out of meal choices- cobbled together a cream tea as they ran short of those too. There were no small bottles on the way out. The only thing pleasant about our outward journey was the staff who were lovely. Our return journey was Premium Economy, it was 100 times worse. The food was disgusting & once again they ran out of meal choices. There were no snacks ( pretzels) with our drinks - this time there was only two pleasant stewardesses the rest were “unfriendly “ bordering on rude!! We used to get a nice bottle of water in the back of our seats - pre covid these bottles had shrunk to half size & now non existent? We were offered a plastic cup of water- which we had to sit between our seats when the lights went out & unseen after several hours - got knocked over!! This never happened with the bottles? To add insult to injury Virgin have switched the Orlando flight to Edinburgh- we flew over Glasgow on the way out & the way back and spoke to several people who were just as unhappy as we were- what was wrong with Glasgow? Honestly Virgin have lost the plot- old aircraft -( on the way home) unpleasant Manchester crew ( what’s wrong with a Scottish crew from Scotland?) Unfortunately in the north of the UK we’re not spoiled for choice the only direct flights being Virgin (now Edinburgh) or as my son advised Tui - who apparently do I very good Premium Economy from Glasgow. Given my recent experience- I feel that my 20 years travelling with Virgin may have come to an end!

The planes auxiliary engine wasn't working, which meant we had no a/c when the plane was sat on the apron leading to very high temperatures before take off and on landing at orlando

Virgin Atlantic should not be allowed to run codeshares without WestJet if neither company can provide check in or boarding passes - I was told I had to recheck my bags on a connecting flight which due to delays of the first one meant I had to abandon my bags at my first leg City to ensure I was able to run to get my flight as I only had 30 mins to make boarding. This means I landed in my destination without my luggage and am likely to never get it back. I will not fly on Virgin Atlantic again.

Heathrow Airport refused to let us through security on time and we were not permitted to board the flight.

Always a good flight on Virgin

Excellent aircraft quality and flight attendants were great. An interesting selection of in flight movies. The food and drink service was ok

The Delta plane was super uncomfortable and the food was terrible.

Waited 7 hours at the airport and now I have no way to locate my luggages because they were checked with tags to a flight that was delayed twice and then canceled last minute. I was told my luggages would be routed to my final destination but they’re not here .

Didn't have my boarding pass until Montreal, really stressful and neither Luftansa or Air Canada were rlly helpful.

Please see other message. One flight was cancelled and neither Lufthansa or Air cañada would book me on another flight as they did not have me in their computer(with the numbers you assisted me with) HELP

Chep food, Otherwise everything is perfect

Friendly crew, efficient. Very disappointed in food and especially the middle center seats which had the support of the seats in front of us right between our legs so under seat storage and leg room were horrible for a 10 hour flight. I expected more from Lufthansa

LH419. Check for yourself

Very poor snack and drink option

Facilities for short connections.

There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.

I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past

It was a Good flight

Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM

Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.

Seating was run down.. needs lots of improvements..

Boarding and online chkin was very good, food was not to the expectations.

Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.

It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.