Flight delayed over two hours, very little communication from staff then had to wait 2.25 hrs to clear passport control. Had arrangements for evening ruined as a result.
Pros: "Comfortable seating, pleasant food and entertainment."
Cons: "Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation."
Pros: "Crew are always top notch, free drinks are readily available and entertainment system is great."
Cons: "The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt."
Pros: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment."
Cons: "Cheaper baggage rates"
Cons: "Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading."
Pros: "Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach."
Pros: "The crew was outstanding and the good choices were excellent"
Cons: "The flight was late( not their fault) and there were several technical difficulties with the A/C and entertainment system"
Cons: "There is no entertainment, not really required on a short flight but nice when offered."
Pros: "The crew was maybe average, that was still the best point."
Cons: "Extremely tight space. The food was almost inedible. Awful."
Pros: "As usual, punctual flight with friendly crew."
Cons: "Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights)."
Cons: "Headphone jack still requires an adapter. Free headphones are very uncomfortable and don’t sound great. Just give out free adapters or change the jacks please. Announcements were super loud in the headphones."
Pros: "Captain gave some nice hotspots to look out for as clear day."
Cons: "Standing for ages before boarding and in plane. Very basic and couldn't print boarding pass before travel. Seemed like a glitch with Aerlingus and I phoned but said they would forward to technical dept. No one got back to me. This caused unnecessary stress due to connections."
Pros: "The crew was pleasant. Plenty of entertainment options to not get bored. Food was great too."
Cons: "My seat kept sliding back and forth, on the bottom and I had to keep moving it back into place. It made it quite uncomfortable."
Pros: "The crew was efficient and well trained"
Cons: "The food needed salt and the bread was a little dry."
Pros: "Plane was 1/2 full and I moved to empty row to stetch out and sleep. Quite comfy. Excellent music selection at least for classical."
Cons: "Poor water service. Attendents came around twice on 8 hour flight offering a small plastic glass of water. Should have brought my own."
Pros: "Friendly boarding crew, the plane was bigger and more comfortable than many airlines use for such short flights"
Cons: "My luggage was mishandled and left in Dublin."
Pros: "This was my first flight on Aer Lingus and it was excellent. Prompt take off and Dublin Airport is modern and extremely comfortable. I plan on using this airline again. Flight attendants were polite and helpful, as well as check-in personel."
Cons: "It was a short flight, but we had to walk literally a mile (I measured it with my fitbit) to get to the gate to board. Manchester security is frustrating...they follow different rules. Turns out you DO have to have your camera and ANY electronics (European converter, batteries, charging stations) placed outside your carry on. Only place that did it. And then they kept me in security for over an hour to have 3 different levels of security ask me the same questions over and over again. Don't know why they flagged me...maybe a false positive...as usual they won't tell you a damn thing. But the security guys weren't bad people..just been given their orders."
Pros: "In flight entertainment."
Cons: "Seats were a bit cramped. And I am only 70kg."
Cons: "Buying via Kayak seemed to put us in second class status with Aer Lingus. We couldn’t get seats ahead, nor could we check in. We never received any notices from Kayak or Aer Lingus or Justfly who processed the sale."
Pros: "Everything was on time, crew was professional, flight was really pleasant"
Cons: "Boarding was really uncomfortable - line starts at one floor and then you have to slowly climb the stairs one step at a time while holding your carry on bag. Line move slowly because of required security questioning at the gate. It’s an absolutely normal procedure and staff was really nice, but stairs - that’s what make your experience unpleasant."
Pros: "The crew was good but this seating was very tight."
Cons: "Boarding should be done from the back of the plane to forward which would get rid of the bottle neck when trying to get on. It was not an Iceland plane and there was no entertainment available."
Pros: "The crew was super friendly and accommodating. The plane was a brand new Boeing 767 with comfortable seats."
Cons: "More movie options."
Cons: "I couldn’t make that flight since my flight from Paris was canceled. I hope I get refunded from the upgrade to business class I paid for."
Pros: "The crew was amazing. The seat was comfortable."
Cons: "It would always be nicer to have more leg room"
Pros: "Flight, crew."
Cons: "Absolutely nowhere to sit in the assembly area by Gate D36. It is just a place to stand in a queue. There is no departure lounge."
Pros: "The crew was pleasant throughout."
Cons: "Very squished quarters for a seven hour flight! Several couples were separated and had to reconfigure to sit together. No room under the seat in the middle row. What happened to free meals on international flights over 5hrs or so? Terrible airport management with a crush of international flights all leaving in a small space and no warning on the arriving flight to Reykjavik about how to prepare for the connecting flight. One of the main restaurants was closing at 17:00 and had run out of some dishes at 15:30."
Pros: "Overall a pleasant experience"
Cons: "The lack of advance knowledge regarding Passport control in Keflavik on the return flight from Europe"
Pros: "Helpful ground staff Luggage didnt got lost Included luggage on ticket"
Cons: "Delayed take off due to some air show in zurich. Not icelandiair problem. No snacks included even peanuts Not much movie - old movies shown"
Pros: "Ok price"
Cons: "No checked bags included, but this was unclear at the time of purchase, even though it was an international flight."
Pros: "The flight was without a hitch. One of the washroom in the plane was out of service but it was a non-issue. My vegetarian meal was the same from my departure flight but still ok. The mac and cheese for kids meal was also not bad. Entertainment was also good. There were a lot of choices for all ages."
Cons: "We waited for a few minutes at the corridor for the shuttle to take us to the plane. Maybe there was only 1 shuttle instead of 2 to take the passengers."
Pros: "Boarding was almost on time. Crew was good."
Cons: "Why did I pay additional $200 dollars to check 1 bag? $70 Canadian there, $50 pounds back (converted to $100 on my bank app.) Ridiculous won't be flying this airline again. Food was terrible - didn't eat. The crew didn't turn off the plane lights to MCR overnight flight, didn't sleep even 1 minute."
Pros: "We enjoyed flying out of FLL instead of MIA and the time of the flight."
Cons: "Our stroller wasn’t delivered to us at the gate at arrival. Even though we left it at the door of the plane when we got in the plane. We addressed the issue with 3 staff members and the answer was that “we “ failed to requests it. This was a first for me!"
Cons: "Stroller was not at the gate. We had a connecting flight. Had to go out and check in again to collect the stroller."
Pros: "the crew was great,"
Cons: "The aircraft was crappy and old. The leg room was smaller than normal, timing delayed by hours, no comp given, still all refreshments needed paying for"
Pros: "Contrary to some reviews, I had an excellent experience with Air Transat. I would highly recommend."
Cons: "Thought they were a well oiled machine."
Pros: "The pilot was honest and concerned with the safety of the aircraft. That was most appreciated."
Cons: "Flight was 3 hours late. There was no liquor or even a small snack provided. Minimum service by the flight crew. Most disappointed!"
Pros: "Friendly staff, comfy seats, in flight entertainment and charging stations at every seat"
Cons: "Not a lot of leg room, hectic boarding"
Pros: "Crew professional despite longest flight of my life"
Cons: "The personal screens weren’t working, not even the USB chargers! We knew right away upon boarding but crew likely lied to us telling us they would come on above 10,000ft. They never did, electrical problem apparently. Unacceptable on a transatlantic flight. To add insult to injury some teenager got separated from his parents in the confusing Rome terminal, likely in the bathroom. Was 30 minutes late boarding and because his suitcase was on board we couldn’t leave until they found him or his bag. We therefore missed our takeoff window and left 70 minutes late! So a 9 Hour flight with no infotainment or WiFi or charging became a 10 Hour flight from hell with terrible food to boot."
Cons: "would not turn down the AC and charged 10 dollars for a blanket."
The flight was delayed because the entertainement system didn't work Legroom is terrible, overcrowded plane
I like that they keep you informed about flight boarding, etc by email. I don't like the fact that on one of the flights I wasn't able to use my entertainment service because the cursor on the screen didn't work, and worse, the tray table was broken.
Preferred economy seats get more legroom but are still not very supportive and not wide. Also no protection from hands and feet of the person/child behind hitting the seat back.
Cons: "Too many pasengers had carryons. Lots of confusion on the plane for storage"
Cons: "The ticket I purposed did not allow for carry on / which was not clear on my confirmation when purchasing the ticket"
Pros: "The plane was unable to board on time ,the cabin was too cold. That was a hitch well managed but with a seat near the rear of the aircraft only food option was cup of soup rehydrated with hot water or snacks. May be better food provision could be implemented."
Pros: "Cheap tickets at short notice."
Cons: "Inability to check in online and via machine in transit. Cheap flight gets you cheap service. My entertainment console did not work and had to ask crew to reboot it. Many others had same problem. Food is below meh. My travel was Air Canada all the way but portions provided/partnered with Alaska Air. I was not able to check in for both portions of my travel from HKG to YVR to SEA."
Cons: "Amenity kit in Premium economy sub par. Ear buds inadequate. Need noise cancelling headphones for the entire plane. On line "best price guarantee" is hogwash and completely untrue when tested."
Cons: "This was an overnight flight but for those of us in the back of the plane (near this staff hangout section) there was no rest. They were speaking loudly, sometimes over each other, as though at a house party for the duration of the 5 hour OVERNIGHT flight. This isnt the second time I have flown long distance with Air Canada and the 'frat party' in the back occurred on both flights. The first time was much worse-12 hours from Seoul to Toronto- with the party going on the entire time. LOW BUDGET service and attitude at major carrier prices."
Pros: "Ease of boarding - no long queues. Offer to put hand luggage in the hold with no charge."