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Ontario to London Flight Information

Flights Arrive in London
Flights Depart from Ontario
Flight Price C$ 485
Airlines Primera Air Scandinavia, WOW air, Icelandair, Air Transat, WestJet, Aer Lingus, Lufthansa, Air Canada

Book cheap flights from Ontario to London (round-trip)

Airports
Origin
Toronto
C$ 485
only
C$ 485
Destination
London
C$ 545
only
C$ 545
C$ 606
only
C$ 606
C$ 487
only
C$ 487
C$ 485
only
C$ 485
Tue, 20 Nov
YYZ
Toronto Pearson Intl
STN
London Stansted
7h 30m
Tue, 27 Nov
STN
London Stansted
YYZ
Toronto Pearson Intl
8h 45m
C$ 485
Trip: 8 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 51 reviews
Boarding
5.6
Comfort
5.7
Crew
6.8
Entertainment
4.4
Food
4.9
EWR
STN
Excellent 10.0

The price. Far cheaper than I usually pay, plus flies from my local airport.

On the return flight, the airport staff were rude and unhelpful. I attempted to contact the airline with a question also and never got a reply so customer service is poor.

STN
BOS
Good 6.0

New planes, smooth flight

No complimentary beverage Luggage size limit smaller than other economy airlines with no excuse. Overhead space is the same as other aircraft.

BHX
PMI
Mediocre 2.0

The flight was cancelled with no reason and no alternative offered.

EWR
STN
Okay 5.0

Price, clean

Even with extra legroom seat really uncomfortable arrived late longer flight than usual on trans Atlantic route

BOS
STN
Good 7.0

Not able to check in on line 24hrs before flight and reserve seats. There seemed to be many passengers having issues during check in at Boston which resulted in check in delays for passengers.

Tue, 23 Oct
YYZ
Toronto Pearson Intl
LGW
London Gatwick
10h 25m
Tue, 6 Nov
LGW
London Gatwick
YYZ
Toronto Pearson Intl
10h 50m
C$ 487
Trip: 15 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,493 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

CDG
KEF
Mediocre 2.0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

Tue, 6 Nov
YYZ
Toronto Pearson Intl
LTN
London Luton Airport
15h 40m
Tue, 13 Nov
LTN
London Luton Airport
YYZ
Toronto Pearson Intl
13h 40m
C$ 545
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Tue, 5 Feb
YYZ
Toronto Pearson Intl
LHR
London Heathrow
19h 00m
Tue, 12 Feb
LHR
London Heathrow
YYZ
Toronto Pearson Intl
26h 50m
C$ 606
Trip: 8 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,623 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
DUB
KEF
Good 6.0

The gate location was confusing. Only paid food was available.

ARN
KEF
Excellent 9.3

Friendly crew, clean aircraft

The food.

KEF
MSP
Excellent 9.3

Friendly crew, clean aircraft

The food... tasted liked reheated frozen food.

KEF
CLE
Excellent 10.0

Comfortable seats, very attentive staff, great entertainment system, clean plane.

Everything was enjoyable.

KEF
ORD
Good 6.0

Crew on board was friendly and accommodating.

Boarding at the gate was chaotic Poor landing

Thu, 22 Nov
YYZ
Toronto Pearson Intl
LGW
London Gatwick
7h 05m
Thu, 29 Nov
LGW
London Gatwick
YYZ
Toronto Pearson Intl
8h 15m
C$ 637
Trip: 8 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 45 reviews
Boarding
7.5
Comfort
6.8
Crew
8.0
Entertainment
6.9
Food
6.4
YYZ
LGW
Mediocre 3.6

Food was misrepresented in the menu to what was served. Staff were not friendly or accommodating. There was no individual air flow or total cabin air flow.

YYZ
LGW
Okay 4.6

Delays Antiquated electronics use procedures Slow onboard service on a red-eye flight

YYZ
LGW
Good 6.6

I liked that there were empty seats and we were able to stretch out. Heated sandwich was good. Service was good

Did not like the continental breakfast. Did not like having to pay for blankets and pillows and the fact that there were only a few movie screens in the middle of the plane.

YYZ
LGW
Good 7.0

Comfy seats

See above

YYZ
LGW
Mediocre 3.3

Flight was delayed 12 hours. They didn't offer hotel rooms so we had to sleep on the floor of the airport (hundreds of passengers, including elderly and children). No communication. One person managing multiple delays, so rarely anyone at the desk to answer questions. Appalling.

Thu, 13 Sep
YYZ
Toronto Pearson Intl
LGW
London Gatwick
7h 15m
Tue, 18 Sep
LGW
London Gatwick
YYZ
Toronto Pearson Intl
8h 00m
C$ 666
Trip: 6 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 68 reviews
Overall
8.1
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
7.1
Food
7.2
YYZ
LGW
Okay 4.6

Embarkation staff were helpful

No better than AC Rouge which I deplore

YYZ
LGW
Mediocre 2.3

The flight was not cancelled in spite of poor weather

Flight on tarmac for 2 hours after loading passengers no word regularly from pilots or anyone for a long time. Baggage loading and no accountability for huge delays for lost luggage containers? Who is the logistics team? This is not the first time westjet has provided poor service on their international flights. Training if ground staff onsystems is poor. He guest services at tronto openly claimed they did lot know how to operate certain screens for transactions.

YYZ
LGW
Okay 4.3

Our original flight was cancelled due to WestJet reasons (plane was not safe to fly) the following evening the flight was supposed to depart at 7pm we didn’t take off until 10:37 pm causing an arrival of 940AM into London instead of 7:23AM primarily because the crew they chose for this new flight was coming from Montreal so we had to wait for them to arrive.

YYZ
LGW
Excellent 10.0

I was traveling with my 11 month old daughter and everyone went out of their way to assist us and I didn't feel like a burden to them. When she was sleeping on my lap during the flight they even brought me my meal in portions so I didn't have a huge tray to balance over my baby.

Everything was great

YYZ
LGW
Mediocre 2.0

My ticket/reservation was not found by WestJet. I had to buy a new ticket. Flight Network or Emirates screwed up. I will need you and them to reemburse me. Please investigate.

Sat, 24 Nov
YYZ
Toronto Pearson Intl
LHR
London Heathrow
9h 20m
Wed, 28 Nov
LHR
London Heathrow
YYZ
Toronto Pearson Intl
12h 10m
C$ 700
Trip: 5 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 5,010 reviews
Overall
7.5
Boarding
7.6
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.8
ORD
DUB
Okay 5.3

The movies available, the plane was new

Due to a computer software malfunction our departure flight from ORD to Berlin was delayed 1.25 hours causing us to miss our connecting flight in Dublin. Very little updated information about our ETA was made available, the crew kept insisting that we were going to not miss our connection.

BOS
DUB
Mediocre 2.0

We arrived safely.

They announced that it was different aircraft, different airline operating the flight. It was an hour late. Then they lost our luggage.

DUB
BOS
Okay 5.3

US pre-entry then told to wait in line until pre-entry area closed. Moved up to general boarding area. Reason for delay kept changing with no ETD announced until 20 min before takeoff. Food voucher was nice

DUB
MIA
Good 7.6

Good friendly service. Nice aircraft. On time departure. I would travel with Aer Lingus again.

Food was not good as compared to other airlines. In my case, there were no outlets to plug in a laptop cable so that I could continue to work.

DUB
JFK
Excellent 10.0

Air Lingus is my new preferred carrier, thanks to you! They combine newest technology with traditional service values.

Nothing. Perfect flights. I went back to the crew and told them so. Compared to my BA flights eastbound, Air Lingus was heaven. I will always book them first from now on, and I just happened on to them through your site.

Wed, 19 Sep
YYZ
Toronto Pearson Intl
LHR
London Heathrow
6h 50m
Tue, 25 Sep
LHR
London Heathrow
YYZ
Toronto Pearson Intl
7h 40m
C$ 739
Trip: 7 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 2 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
FCO
FRA
Okay 5.3

Boarded late, departed late, and they made my boyfriend check his standard sized carry on bag at the gate.

LAX
MUC
Excellent 10.0

.Fast, professional and comfortable

Touch screenes on displays

YYZ
LHR
Good 6.6

Staff were super nice. It was a code-share with Air Canada so it turns out to actually be Air Canada.

Food was dreadful. The code-sharing is not good because I can't check in online 24 hours before, so I can't select my seats until I get to the airport. I also can't select my food with a code share and that matters to me because I'm vegetarian so it won't be something i do ever again.

NAP
FRA
Good 7.3

Short flight so no entertainment, but got a continental breakfast anyway. Good cofeee. Flight on time.

There was no downside.

MUC
CLT
Excellent 9.3

The facilities were really great!

The food - it was in VERY small quantity

Wed, 3 Oct
YYZ
Toronto Pearson Intl
LHR
London Heathrow
7h 00m
Tue, 9 Oct
LHR
London Heathrow
YYZ
Toronto Pearson Intl
7h 40m
C$ 739
Trip: 7 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 181 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YYZ
LHR
Excellent 10.0

Ease of service and efficiency.

YYZ
LHR
Excellent 10.0

everything

few movies

YYZ
LHR
Good 6.3

Seats are uncomfortable. I pre ordered vegetarian meal, but I guess they did not bother.

YYZ
LHR
Mediocre 2.0

Nothing

No food options they were out of food. Crew never helped a bit when I asked for water. Landing was very scary. Delayed for nonsense reason and missed the next flight. Rebooking next flight after 10 hours they didn’t even provide any comfort other than 10 euro vauchar.

YYZ
LHR
Excellent 8.3

70min delayed departure exhausted a three hour window I had to get through customs, get my luggage, and get on the London Underground to get to Liverpool Street Station for my connecting train. Means I’m out $40 Canadian for a ticket that went unused.

Wed, 3 Oct
YYZ
Toronto Pearson Intl
STN
London Stansted
7h 30m
Fri, 12 Oct
STN
London Stansted
YYZ
Toronto Pearson Intl
8h 45m
C$ 502
Trip: 10 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 51 reviews
Boarding
5.6
Comfort
5.7
Crew
6.8
Entertainment
4.4
Food
4.9
EWR
STN
Okay 5.0

Price, clean

Even with extra legroom seat really uncomfortable arrived late longer flight than usual on trans Atlantic route

EWR
STN
Excellent 10.0

The price. Far cheaper than I usually pay, plus flies from my local airport.

On the return flight, the airport staff were rude and unhelpful. I attempted to contact the airline with a question also and never got a reply so customer service is poor.

EWR
CDG
Mediocre 2.0

Flight was delayed over 8 hours!!! Flyers were not given accurate updates of flight. Flight time kept extending and extending! We were given a 5 euro voucher after 3 hours of being stuck at the airport. Ridiculous! Tight seats and so uncomfortable once we boarded. The air craft was extremely hot and we lingered after boarding for another 2 hours. Longest flight ever experienced. I'll never fly Ryanair again.

EWR
STN
Good 6.0

The route

THE SEATS, holy hell are they uncomfortable.

STN
BOS
Good 6.0

New planes, smooth flight

No complimentary beverage Luggage size limit smaller than other economy airlines with no excuse. Overhead space is the same as other aircraft.

Mon, 22 Oct
YYZ
Toronto Pearson Intl
LGW
London Gatwick
10h 25m
Sun, 28 Oct
LGW
London Gatwick
YYZ
Toronto Pearson Intl
11h 00m
C$ 511
Trip: 7 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,493 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

DUB
KEF
Mediocre 2.0

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Tue, 11 Dec
YYZ
Toronto Pearson Intl
STN
London Stansted
7h 30m
Tue, 8 Jan
STN
London Stansted
YYZ
Toronto Pearson Intl
8h 45m
C$ 519
Trip: 29 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 51 reviews
Boarding
5.6
Comfort
5.7
Crew
6.8
Entertainment
4.4
Food
4.9
STN
BOS
Good 6.0

Good price, and for me it's very convenient to fly from the US east coast into London Stansted. Plane was pretty new.

Chaos on boarding. Late gate change was poorly communicated. The gate we ended up at was showing some other airline's flight , and Primera's was showing up at a nearby gate. Huh ? There was a lot of confusion. Maybe not entirely Primera's fault, but they could have communicated better. You pay for everything, even a drink of water ! Put in a few coins to use the bathroom - ok, just kidding on that one, but maybe that's next 8-{ In the past I have paid for a hot meal, but it wasn't good, and not worth the money. Better to pick up some food before the flight.

EWR
STN
Mediocre 2.0

I missed my flight. My flight to Newark was delayed and I was unable to get to my plane in time. Also I couldn’t find a boarding pass after I checked in online, so I wouldn’t have made it through security anyway.

EWR
STN
Good 6.0

The route

THE SEATS, holy hell are they uncomfortable.

CDG
BOS
Excellent 10.0

Generally speaking, there was enough room between rows to be reasonably relaxed. The back of the seat could be relaxed to a more comfortable level. Flight attendants were very responsive.

The seats were uncomfortable; this seems to be a general problem with more recent planes. Older planes were much more comfortable.

EWR
STN
Okay 5.0

Price, clean

Even with extra legroom seat really uncomfortable arrived late longer flight than usual on trans Atlantic route

Mon, 29 Oct
YYZ
Toronto Pearson Intl
LTN
London Luton Airport
15h 30m
Mon, 5 Nov
LTN
London Luton Airport
YYZ
Toronto Pearson Intl
13h 40m
C$ 592
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Sun, 16 Sep
YYZ
Toronto Pearson Intl
LGW
London Gatwick
10h 25m
Tue, 16 Oct
LGW
London Gatwick
YYZ
Toronto Pearson Intl
10h 55m
C$ 541
Trip: 31 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,493 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
CDG
KEF
Mediocre 2.0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

SFO
KEF
Mediocre 2.0

Didn't take the flight. Wasn't allowed to cancel.

KEF
BCN
Mediocre 2.0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

Tue, 6 Nov
YYZ
Toronto Pearson Intl
LHR
London Heathrow
10h 20m
Tue, 13 Nov
LHR
London Heathrow
YYZ
Toronto Pearson Intl
26h 50m
C$ 615
Trip: 8 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,623 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
KEF
ORD
Good 6.0

Crew on board was friendly and accommodating.

Boarding at the gate was chaotic Poor landing

KEF
MSP
Excellent 9.3

Friendly crew, clean aircraft

The food... tasted liked reheated frozen food.

DUB
KEF
Good 6.0

The gate location was confusing. Only paid food was available.

LHR
KEF
Excellent 8.0

Flight itself was fine.

Boarding was late, as were all the other Icelandair flights I took on this trip.

PDX
KEF
Mediocre 3.3

First time flying transcontinental without a meal service. Purchased a “pizza” that looked nothing like the picture. One drink service over the course of 7 hours. Brutal.

Wed, 26 Sep
YYZ
Toronto Pearson Intl
STN
London Stansted
7h 30m
Tue, 2 Oct
STN
London Stansted
YYZ
Toronto Pearson Intl
8h 45m
C$ 521
Trip: 7 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 51 reviews
Boarding
5.6
Comfort
5.7
Crew
6.8
Entertainment
4.4
Food
4.9
EWR
STN
Good 6.0

The route

THE SEATS, holy hell are they uncomfortable.

BOS
STN
Good 7.0

Not able to check in on line 24hrs before flight and reserve seats. There seemed to be many passengers having issues during check in at Boston which resulted in check in delays for passengers.

STN
EWR
Okay 5.5

The plane was new and clean. Service was good. Fare was inexpensive.

It took an hour and a half to check in at Stansted. There was no entertainment system on the plane and all food and drinks cost extra. We got to the airport 3 hrs early yet had to go straight to to our gate with no time to spare.

STN
BOS
Good 6.0

New planes, smooth flight

No complimentary beverage Luggage size limit smaller than other economy airlines with no excuse. Overhead space is the same as other aircraft.

EWR
STN
Okay 5.0

Price, clean

Even with extra legroom seat really uncomfortable arrived late longer flight than usual on trans Atlantic route

Sat, 9 Feb
YYZ
Toronto Pearson Intl
LGW
London Gatwick
7h 05m
Sat, 16 Feb
LGW
London Gatwick
YYZ
Toronto Pearson Intl
8h 15m
C$ 644
Trip: 8 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 45 reviews
Boarding
7.5
Comfort
6.8
Crew
8.0
Entertainment
6.9
Food
6.4
YYZ
LGW
Good 6.0

Boarding the plane was well organised.

We boarded in time to fly at 10:05pm, however 7 passengers didn't turn up until almost 11pm. We weren't offered any snacks or drinks whilst waiting. Our 7 year old son spent most of this time desperate for the toilet but we weren't allowed. We all just wanted to go to sleep after a long day, I wanted to get to sleep because I faced 4 hours drive home after landing in London. We were served food and drinks at around midnight... I was asleep and was woken by a stewardess shouting "Would you like a drink" (not sure if she was speaking to me - but to be honest on a night flight I expected the aircrew to be a little more tactful). The cabin lights were eventually dimmed at about 1:30 for perhaps a couple of hours, when they were turned back on and we were served a slice of carrot cake for breakfast. The whole trip felt very bizarre, the opposite of the outbound trip where everything felt very special. After landing we retrieved our luggage only to find our cases were badly damaged, we've traveled with the same cases for the last five weeks during which time they have survived without a scratch.

YYZ
LGW
Excellent 9.0

Extra leg room extra luggage priority boarding food

So many of the movies had english subtitles which I didn't appreciate as It was an overnight flight and I was tired after the flight from Vancouver to Toronto and a 4 hour lay over.

YYZ
LGW
Mediocre 2.0

My luggage did not arrive on the flight I am greatly indisposed as the hot weather requires frequent change of clothes.

YYZ
LGW
Mediocre 2.0

No chance to change or reschedule flight. No understanding with a bit of compassion the situation.

YYZ
LGW
Good 6.6

I liked that there were empty seats and we were able to stretch out. Heated sandwich was good. Service was good

Did not like the continental breakfast. Did not like having to pay for blankets and pillows and the fact that there were only a few movie screens in the middle of the plane.

Wed, 21 Nov
YYZ
Toronto Pearson Intl
LTN
London Luton Airport
14h 25m
Tue, 27 Nov
LTN
London Luton Airport
YYZ
Toronto Pearson Intl
31h 40m
C$ 594
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 24 Sep
YYZ
Toronto Pearson Intl
LGW
London Gatwick
10h 25m
Wed, 26 Sep
LGW
London Gatwick
YYZ
Toronto Pearson Intl
10h 55m
C$ 541
Trip: 3 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,493 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

DUB
KEF
Mediocre 2.0

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Tue, 15 Jan
YYZ
Toronto Pearson Intl
LHR
London Heathrow
10h 20m
Tue, 22 Jan
LHR
London Heathrow
YYZ
Toronto Pearson Intl
26h 50m
C$ 615
Trip: 8 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,623 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
DUB
KEF
Good 6.0

The gate location was confusing. Only paid food was available.

KEF
MCI
Good 6.8

Only the flight itself.

The Reykjavik Airport is terribly disorganized. Not enough seats to sit in. People sitting on the floor waiting for their flights. Looked like conditions in a third world country. Long lines to wait for flights to leave and to buy food in the food court. An absolute zoo. MY FLIGHT TO KANSAS CITY WAS NOT EVEN ANNOUNCED. I noticed that people were walking up to the check in gate. I asked a couple of people if the KC flight was boarding. They said that they weren't sure, but they were going to check. It turns out that it was the KC flight, but it was NEVER ANNOUNCED. Horrible airport administration. No excuses for all the problems at this airport.

LHR
KEF
Excellent 8.0

Flight itself was fine.

Boarding was late, as were all the other Icelandair flights I took on this trip.

SEA
KEF
Okay 5.6

Never offered any food even on an overnight international flight

ARN
KEF
Excellent 9.3

Friendly crew, clean aircraft

The food.

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