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Ontario to London Flight Information

Flights Arrive in London
Flights Depart from Ontario
Flight Price C$ 427
Airlines Icelandair, WestJet, WOW air, Air Transat, Air Canada, British Airways, Aer Lingus, Lufthansa, SWISS

Book cheap flights from Ontario to London (round-trip)

Airports
Origin
Toronto
C$ 427
only
C$ 427
C$ 656
only
C$ 656
Destination
London
C$ 449
only
C$ 449
C$ 436
only
C$ 436
C$ 672
only
C$ 672
C$ 427
only
C$ 427
C$ 450
only
C$ 450
Sun, 24 Feb
YYZ
Toronto Pearson Intl
LGW
London Gatwick
10h 20m
Sun, 3 Mar
LGW
London Gatwick
YYZ
Toronto Pearson Intl
27h 00m
C$ 427
Trip: 8 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,961 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
AMS
KEF
Excellent 8.0

Pros: Friendly crew, comfortable seats, good cabin climate, good selection of movies to watch.

Cons: Late boarding, slow process due to some confusion at the gate for many of the passengers.

CDG
KEF
Good 6.6

Pros: The crew and the overall space on the plane.

Cons: Paris airport is a mess. Food selection.

FRA
KEF
Okay 4.6

Pros: Purchased food on flight was good.

Cons: Icelandair's carry-on size is much smaller than any other airline I've been on. We saw multiple passengers (including us) being forced to check carry-on sized bags because they were either over weight or didn't fit in their very small sizing box. The fee to check these small bags isn't cheap either. 92 Euros PER BAG! This appears to be a scam to keep their ticket prices low, but it's not going to earn them repeat business from me or other passengers I spoke with.

KEF
JFK
Okay 4.0

Cons: See above

KEF
HAM
Excellent 10.0

Pros: Smooth ride.

Cons: Absence of a nice meal

Thu, 10 Jan
YYZ
Toronto Pearson Intl
LTN
London Luton
22h 30m
Thu, 24 Jan
LTN
London Luton
YYZ
Toronto Pearson Intl
27h 15m
C$ 449
Trip: 15 days
Overall 0.0 Poor
Based on 0 reviews
Tue, 27 Nov
YYZ
Toronto Pearson Intl
LGW
London Gatwick
7h 21m
Thu, 6 Dec
LGW
London Gatwick
YYZ
Toronto Pearson Intl
11h 25m
C$ 450
Trip: 10 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 75 reviews
Overall
8.1
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
7.1
Food
7.2
YYZ
LGW
Excellent 10.0

Pros: Free upgrade and gate check!

Cons: No checked bags or meals for economy passengers

YYZ
LGW
Mediocre 3.3

Cons: Pre-ordered meals are costlier than those purchased on board. The crew explains it by saying that they give some extra food just before landing, in lieu of that but what they give is too meagre and its not the customers choice.

YYZ
LGW
Excellent 8.3

Pros: Excellent Flight to London

Cons: Typical Econofare - pay piece meal for everything including a checked bag.

YYZ
LGW
Mediocre 2.0

Cons: We couldn't take the flight as Westjet could not get us there on time and would not hold the flight ...... see above

YYZ
LGW
Okay 4.6

Pros: Embarkation staff were helpful

Cons: No better than AC Rouge which I deplore

Mon, 3 Dec
YYZ
Toronto Pearson Intl
LGW
London Gatwick
10h 30m
Wed, 5 Dec
LGW
London Gatwick
YYZ
Toronto Pearson Intl
11h 25m
C$ 450
Trip: 3 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,499 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
DUB
KEF
Mediocre 2.0

Pros: Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Cons: Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

KEF
CPH
Okay 5.6

Pros: Nice newish planes. Competent but basic service in the air. Nice air crew.

Cons: Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

YYZ
KEF
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

SXF
KEF
Good 6.3

Pros: In flight staff was friendly.

Cons: $46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

Thu, 22 Nov
YYZ
Toronto Pearson Intl
LGW
London Gatwick
7h 25m
Sat, 1 Dec
LGW
London Gatwick
YYZ
Toronto Pearson Intl
8h 15m
C$ 627
Trip: 10 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 48 reviews
Boarding
7.5
Comfort
6.8
Crew
8.0
Entertainment
6.9
Food
6.4
YYZ
LGW
Good 6.6

Pros: I liked that there were empty seats and we were able to stretch out. Heated sandwich was good. Service was good

Cons: Did not like the continental breakfast. Did not like having to pay for blankets and pillows and the fact that there were only a few movie screens in the middle of the plane.

YYZ
LGW
Good 7.0

Pros: Comfy seats

Cons: See above

YYZ
LGW
Mediocre 2.0

Cons: My luggage did not arrive on the flight I am greatly indisposed as the hot weather requires frequent change of clothes.

YYZ
LGW
Okay 4.6

Cons: Delays Antiquated electronics use procedures Slow onboard service on a red-eye flight

YYZ
LGW
Mediocre 3.6

Cons: Food was misrepresented in the menu to what was served. Staff were not friendly or accommodating. There was no individual air flow or total cabin air flow.

Mon, 19 Nov
YTZ
Toronto Island
LHR
London Heathrow
9h 15m
Mon, 26 Nov
LHR
London Heathrow
YTZ
Toronto Island
11h 40m
C$ 656
Trip: 8 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 23,211 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YOW
YYC
Okay 4.6

Cons: No snacks unless you are willing to pay more than 10 dollars lol

YVR
YYZ
Excellent 9.2

Pros: on time, comfortable (business class

YEG
YYZ
Excellent 9.6

Pros: Service Director n Business class was excellent

YYZ
SFO
Mediocre 3.0

Cons: Plane way too cramped. Made me check my bag but it clearly would have fit and there was lots of room overhead. Still waiting for my bag more than half hour after my flight. Very unhappy. Totally unacceptable.

YYZ
UVF
Excellent 8.8

Pros: on time departure, early arrival

Sun, 2 Dec
YYZ
Toronto Pearson Intl
LHR
London Heathrow
7h 05m
Thu, 6 Dec
LHR
London Heathrow
YYZ
Toronto Pearson Intl
8h 05m
C$ 667
Trip: 5 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 39 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
YYZ
LHR
Excellent 8.3

Pros: Customer service.

Cons: Entertainment need more movies

YYZ
LHR
Mediocre 2.0

Cons: As a Kenyan Passport Holder living in Canada on a PR status was denied right to travel to Kenya via LHR transit. WHY ? will you help us with our rights what compensation will help to alleviate the pain

YYZ
LHR
Good 7.6

Pros: 787-9 new aircraft with the total lack of space in economy, my worst transatlantic crossing in thirty years. DVT waiting to happen.

Cons: Crew

YYZ
LHR
Excellent 10.0

Pros: Nice aircraft! Very modern.

YYZ
LHR
Okay 4.6

Pros: Me and my husband were upgraded from world traveler plus to business class, which we are thankful for

Cons: We were unable to order special meal online and were told to contact onboard crew for meals. When we contacted them inflight, they said they don’t have meals!!! And we were left to starve the whole night, while food was served for all around us. The really shocking thing is none of the crew had the courtesy to offer some snacks or bread. These especially when we were seated in business class!

Thu, 2 May
YYZ
Toronto Pearson Intl
LCY
London City
10h 15m
Mon, 6 May
LCY
London City
YYZ
Toronto Pearson Intl
11h 35m
C$ 672
Trip: 5 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 5,311 reviews
Overall
7.5
Boarding
7.6
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.8
MAN
DUB
Mediocre 2.0

Pros: Nothing since I’m still in dublin

Cons: There was minimum help. Wait actually, in Manchester there was none. No one at the gate until 2:15pm when the flight was already 20mins late! No one updated an incoming flight with passengers needed to make connections.

DUB
MAN
Okay 5.3

Pros: Friendly boarding crew, the plane was bigger and more comfortable than many airlines use for such short flights

Cons: My luggage was mishandled and left in Dublin.

DUB
BRU
Okay 4.3

Cons: No food or even water boarding on time but delayed for no reason

DUB
JFK
Mediocre 2.0

Pros: Don’t know, missed the flight.

Cons: No one around to help.

DUB
LGW
Excellent 10.0

Pros: Surprised it was as good as it was having read so much negative news about what British Airways had become

Cons: Nothing

Wed, 6 Mar
YYZ
Toronto Pearson Intl
LHR
London Heathrow
6h 55m
Sun, 17 Mar
LHR
London Heathrow
YYZ
Toronto Pearson Intl
23h 51m
C$ 679
Trip: 11 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 2 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
SJC
FRA
Good 6.3

Cons: Not sure about booking with flyus. Com- next time I will prefer not to use Kayak if flight is booked through flyus.com

FRA
AMM
Excellent 8.0

Pros: Food and service were phenomenal, and the seats were very comfortable.

Cons: Gate agents were joking and laughing during pre-board, and the entire plane attempted to board at once.

DFW
FRA
Excellent 9.3

Pros: Service on the DFW-->FRA leg was phenomenal (ratio of attendants to fliers). Food was delicious and seats very comfortable.

Cons: Boarding process and organization could have been a bit better in communicating access and groups. Not super critical, but the goal in in process is to be as efficient as possible.

BUD
FRA
Good 7.2

Pros: The flight was 1.5 hours late that almost caused us to miss our connecting flight to Tel Aviv. The service and plane was just OK.

Cons: The vegetarian meal was just fair. The plane was small and bathrooms options limited

FRA
MEX
Excellent 10.0

Pros: Great Experience.

Cons: Great Experience

Sat, 9 Mar
YYZ
Toronto Pearson Intl
LHR
London Heathrow
23h 55m
Sat, 16 Mar
LHR
London Heathrow
YYZ
Toronto Pearson Intl
25h 19m
C$ 700
Trip: 7 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 7,388 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
ZRH
SFO
Good 7.6

Pros: Food and drink service were excellent and big choice of entertainment

Cons: seat row spacing in economy was too tight for a 10+ hour flight

BUD
ZRH
Excellent 10.0

Pros: Economy class had a bit wider seats. Included dinner, beverages, and breakfast plus snacks . Happy with Swiss Air.

EWR
ZRH
Excellent 8.0

Pros: They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious.

Cons: The delay to fly was the only issue

CDG
ZRH
Okay 4.0

Cons: I missed my connection and got to Hong Kong a day late.

ORD
ZRH
Good 7.6

Pros: crew are well trained

Cons: chicken dinner was not tasty at all

Sun, 24 Feb
YYZ
Toronto Pearson Intl
LHR
London Heathrow
10h 20m
Sun, 3 Mar
LHR
London Heathrow
YYZ
Toronto Pearson Intl
11h 00m
C$ 436
Trip: 8 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,964 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
FRA
KEF
Okay 4.6

Pros: Purchased food on flight was good.

Cons: Icelandair's carry-on size is much smaller than any other airline I've been on. We saw multiple passengers (including us) being forced to check carry-on sized bags because they were either over weight or didn't fit in their very small sizing box. The fee to check these small bags isn't cheap either. 92 Euros PER BAG! This appears to be a scam to keep their ticket prices low, but it's not going to earn them repeat business from me or other passengers I spoke with.

KEF
SFO
Good 7.6

Pros: Smooth on time flight...helpful responsive crew. Loce watching movies!

Cons: Food was not great...economy seats tight especially when the person in front of you puts their seat back and are essentially sleeping on you lap. This happened to me coming and going....

KEF
JFK
Excellent 10.0

Pros: The flight took off and landed on time. There were also a lot of good food options on the flight that were not only edible, but also healthy

CDG
KEF
Good 6.6

Pros: The crew and the overall space on the plane.

Cons: Paris airport is a mess. Food selection.

KEF
JFK
Okay 4.0

Cons: See above

Fri, 18 Jan
YYZ
Toronto Pearson Intl
LGW
London Gatwick
10h 30m
Sun, 27 Jan
LGW
London Gatwick
YYZ
Toronto Pearson Intl
26h 10m
C$ 450
Trip: 10 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,499 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
YYZ
KEF
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

SXF
KEF
Good 6.3

Pros: In flight staff was friendly.

Cons: $46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

DUB
KEF
Mediocre 2.0

Pros: Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Cons: Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

Sat, 26 Jan
YYZ
Toronto Pearson Intl
STN
London Stansted
22h 15m
Sun, 3 Feb
STN
London Stansted
YYZ
Toronto Pearson Intl
37h 15m
C$ 450
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Tue, 22 Jan
YYZ
Toronto Pearson Intl
LGW
London Gatwick
10h 30m
Tue, 29 Jan
LGW
London Gatwick
YYZ
Toronto Pearson Intl
11h 25m
C$ 450
Trip: 8 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,499 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

EDI
KEF
Good 6.6

Pros: No frills budget carrier, mostly exactly as I expected.

Cons: If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

YYZ
KEF
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

SXF
KEF
Good 6.3

Cons: Seats are too small

Sun, 20 Jan
YYZ
Toronto Pearson Intl
STN
London Stansted
22h 15m
Sun, 27 Jan
STN
London Stansted
YYZ
Toronto Pearson Intl
38h 55m
C$ 456
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 1 Mar
YYZ
Toronto Pearson Intl
LGW
London Gatwick
10h 20m
Sun, 10 Mar
LGW
London Gatwick
YYZ
Toronto Pearson Intl
11h 30m
C$ 457
Trip: 10 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,961 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
FRA
KEF
Okay 4.6

Pros: Purchased food on flight was good.

Cons: Icelandair's carry-on size is much smaller than any other airline I've been on. We saw multiple passengers (including us) being forced to check carry-on sized bags because they were either over weight or didn't fit in their very small sizing box. The fee to check these small bags isn't cheap either. 92 Euros PER BAG! This appears to be a scam to keep their ticket prices low, but it's not going to earn them repeat business from me or other passengers I spoke with.

KEF
YYZ
Excellent 8.0

Pros: Friendly crew, comfortable seats, good cabin climate, good selection of movies to watch. Although there was a delay in boarding, we did still leave on time.

Cons: Slow, delayed boarding, with bus to the plane and stair walk up.

KEF
JFK
Okay 4.0

Cons: See above

JFK
KEF
Okay 4.0

Cons: I couldn’t book a seat or check in. I had to check in at the airport and my check in process was not smooth. The seats were incredibly small. The crew was not friendly

MSP
KEF
Excellent 10.0

Pros: Prompt service, polite staff.

Cons: The connecting flight from Iceland to Dublin was loud, very loud. I sat towards the front of wing on left side & it was so loud from engine.

Tue, 20 Nov
YYZ
Toronto Pearson Intl
LGW
London Gatwick
7h 21m
Tue, 27 Nov
LGW
London Gatwick
YYZ
Toronto Pearson Intl
30h 40m
C$ 510
Trip: 8 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 75 reviews
Overall
8.1
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
7.1
Food
7.2
YYZ
LGW
Mediocre 2.3

Pros: The flight was not cancelled in spite of poor weather

Cons: Flight on tarmac for 2 hours after loading passengers no word regularly from pilots or anyone for a long time. Baggage loading and no accountability for huge delays for lost luggage containers? Who is the logistics team? This is not the first time westjet has provided poor service on their international flights. Training if ground staff onsystems is poor. He guest services at tronto openly claimed they did lot know how to operate certain screens for transactions.

YYZ
LGW
Excellent 10.0

Pros: I was traveling with my 11 month old daughter and everyone went out of their way to assist us and I didn't feel like a burden to them. When she was sleeping on my lap during the flight they even brought me my meal in portions so I didn't have a huge tray to balance over my baby.

Cons: Everything was great

YYZ
LGW
Mediocre 3.3

Pros: Boarding went well. Although it was a full flight, they asked for volunteers to check in hand luggage (free of charge) I did, trying to help. But once I picked up my luggage and got to destination point, I noticed that 2 small items (gifts for family) had been pilfered. Not happy and will not volunteer to help again.

Cons: No food on plane, no entertainment,( unless you download the app) Above pilfered items

YYZ
LGW
Excellent 10.0

Pros: Free upgrade and gate check!

Cons: No checked bags or meals for economy passengers

YYZ
LGW
Mediocre 2.0

Cons: We couldn't take the flight as Westjet could not get us there on time and would not hold the flight ...... see above

Fri, 1 Mar
YYZ
Toronto Pearson Intl
LGW
London Gatwick
10h 20m
Sun, 10 Mar
LGW
London Gatwick
YYZ
Toronto Pearson Intl
11h 30m
C$ 457
Trip: 10 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,961 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
JFK
KEF
Okay 4.0

Cons: I couldn’t book a seat or check in. I had to check in at the airport and my check in process was not smooth. The seats were incredibly small. The crew was not friendly

MSP
KEF
Excellent 10.0

Pros: Prompt service, polite staff.

Cons: The connecting flight from Iceland to Dublin was loud, very loud. I sat towards the front of wing on left side & it was so loud from engine.

AMS
KEF
Excellent 8.0

Pros: Friendly crew, comfortable seats, good cabin climate, good selection of movies to watch.

Cons: Late boarding, slow process due to some confusion at the gate for many of the passengers.

FRA
KEF
Okay 4.6

Pros: Purchased food on flight was good.

Cons: Icelandair's carry-on size is much smaller than any other airline I've been on. We saw multiple passengers (including us) being forced to check carry-on sized bags because they were either over weight or didn't fit in their very small sizing box. The fee to check these small bags isn't cheap either. 92 Euros PER BAG! This appears to be a scam to keep their ticket prices low, but it's not going to earn them repeat business from me or other passengers I spoke with.

BWI
KEF
Excellent 10.0

Pros: Smooth flight Good seating assignment

Cons: The absence of a nice meal.

Mon, 3 Dec
YYZ
Toronto Pearson Intl
LGW
London Gatwick
10h 30m
Sun, 9 Dec
LGW
London Gatwick
YYZ
Toronto Pearson Intl
26h 10m
C$ 486
Trip: 7 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,499 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

BOS
KEF
Mediocre 2.0

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

KEF
CPH
Okay 5.6

Pros: Nice newish planes. Competent but basic service in the air. Nice air crew.

Cons: Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

KEF
BOS
Good 6.6

Pros: I got a seat with more leg room and it was much more comfortable

Cons: Boarding was a bit frantic because of the lines at the airport for customs

CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

Tue, 4 Dec
YYZ
Toronto Pearson Intl
LTN
London Luton
23h 50m
Sun, 9 Dec
LTN
London Luton
YYZ
Toronto Pearson Intl
29h 50m
C$ 495
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
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