We were very impressed with Swiss Air. The service was exceptional. Unfortunately, we had a baby behind us that screamed for hours. , It was a nightmare, though I completely understand that it was not Swiss Airs fault.
Cons: "Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro"
Pros: "Considering I'm still in Zurich since they rescheduled my flight for the next day I would say there is nothing positive to say at this point."
Cons: "Due to over booking they did not wait for connecting flight and instead bumped me onto the next day flight so I would say they could have been more honest in their dealing."
Pros: "Crew was great. Comfortable seats. Grateful they held the plane when we had a late arrival in Zurich"
Cons: "Swiss generally should be more helpful/accommodating with transfers - especially at mammoth airports like Zurich. We had 10 minutes to transfer - and my mother requested wheelchair support, which never came. Just a disaster in that regard."
Pros: "The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful."
Pros: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Cons: "Free Wifi."
Pros: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Pros: "The seat was ok, I paid $ 115 per Trip ( total of $ 230) just to sit at the emergency exit to have some leg room and then I am sitting next to the bathroom and people stepping on my feet because they tend to hang out around the bathroom."
Cons: "The flight attendant not wearing perfume. Food was very poor to say the least."
Pros: "Superb crew; surprisingly delicious food (better than some first class meals I’ve had in the past)."
Cons: "The seat was remarkably uncomfortable. I fly business or first class when traveling overseas (prefer business class) specifically to be able to rest - this was the most uncomfortable I’ve experienced in the last few years."
Pros: "I do not know how to go about contesting his, but we bought 4 tickets to South Africa on Swiss air and Edelweiss via Zurich. We received a confirmation email for two of the tickets but not for the other two so we assumed the other ones did not go through as we used two different credit cards."
Cons: "We purchased the last two again and when we showed up at the ticket counted they let us know that we bought 6 tickets!!!!!!!! We would like to be reimbursed for the two tickets we did not receive the confirmation emails for. How can we go about it?"
You can understand why Turkish Airlines are rated so highly; the whole experience was really good indeed. Aircraft itself was spacious, comfortable, and very well appointed. The crew were great, friendly and helpful. All round a great service and good value. Istanbul airport is also a remarkable place. Highly recommended.
Pros: "Professional service"
Cons: "1.No punishment for smiling... 2.Giving us the bread (with clippers) is great but that is not enough if we (the passengers) didn’t wash our hands. 3.Operating the seats (2 buttons) May Not be as easy as you might think."
Pros: "Nothing your flight was cancelled I will put a claim to refund"
Cons: "Nothing your flight was cancelled I will put a claim to refund"
Cons: "- Boarding took too much time because the airline called all passengers to board, instead of asking to board by their seat zone. - The space between seat is too narrow so I couldn't stretch my legs. - The seats are very old and little bit dirty - The seats were not properly cleaned."
Pros: "I don’t like any thing take them over 5 hour to take me to the hotel"
Cons: "Everything I don’t like I don’t think so I will fly for free even"
Pros: "Crew"
Cons: "Food was late and terrible seating arrangements were horrible they placed my infant in a different section don’t recommend it if you are old or traveling with family"
Pros: "Healthy food options. Clean decent seats."
Cons: "The airport experience. UNSANITARY TOILETS. Worst than any 3rd world"
Cons: "being treated like a drug dealer at the boarding gate #312 and having passport / boarding pass checked several times"
Pros: "Food, service, movie selection, wine selection, seats in business class."
Cons: "Unimpressive selection of scotch when compared to competitors."
Pros: "There was a terrible weather in Miami, also the traffic was heavier than normal. my wife arrived to the airport 1hour prior departure, she couldnt get checked in! Even though the floght was delayed 3-4 times For a total of 2 hours! We were very upset since we have a wedding celebration scheduled and the airline showed no flexibility even in situations where the floght was delayed! They charged alot of mone to rebook for the next day"
They have more than 4 hours delay, and broken all my bags
Great crew No entertainment as very short flight and not necessary so no problem I slept so don’t know if there was food or not but there normally is
Great that the seat lies flat in premium economy… and the FinnAir staff on the leg from Fra-Phil was Stellar! every other detail was crap… logistics, online experience, food, boarding, airport experience was disgusting. If airports and flying gets any more painful, I will avoid flights.
Could have rebooked us with a comparable flight instead of a red eye. You could have also notified us of all the changes in our return flights. You never contacted us once for the changes, in fact your my trip often showed the wrong flight.
On Time departure and arrival Entertainment system not very userfriendly
It never happened. How could you ask me to write a review of something you are not aware of never happened????
Never happened. We are still in Frankfort 3 days now with 2 children and no food or money. Flights canceled and delayed 10 times and counting.
The seats were slightly banged up. Legroom was a bit tight. No food or drinks served No entertainment whatsoever.
The flight was delayed and we were stranded at Dulles airport for 2 days (48 hours) as United Airlines cancelled the flights!
Bread stale. Croissant stale. Person behind me was kicking me throughout flight. Boarding slow.
Cons: "No Food to buy available on board. We thought we could buy something. The coffee was good."
Pros: "The usual efficient, friendly WestJet crew. Nice to fly in one of the new Dreamliner. Super smooth landing."
Cons: "Nothing."
Pros: "Premium seats were more comfortable, crew in our section was great, newer airplane was lovely, food and drink were really good."
Cons: "Can’t think of anything within WestJet’s control that was bad."
Cons: "Minor point. They boarded the plane very early. We got to the gate 1/2 hour before departure, and were almost the last ones to board."
Pros: "Didn't see much of crew. Food was crazy expensive for what it was."
Cons: "Better food for price, or an option to pre-book a proper meal at time of buying ticket. Plane was cold and no blankets."
Pros: "Seat was uncomfortable because of the head rest that is attached to the seat. However the staff and crew were friendly and helpful."
Cons: "Better seats"
Pros: "The plane was nice and quiet, and the crew was lovely."
Cons: "It was so cold!!"
Pros: "I did not make it on the flight as the time was given was 5:35 and the flight left at 4:00."
Cons: "I was not given correct information and being a very novice traveller did not check the information."
Pros: "Newest 787 plane in the fleet. Really comfortable seats and terrific in-flight entertainment"
Cons: "Tv in the seat to make the long flight pass more quickly."
Porter, like most airlines, need to improve their baggage policies. In reality, there are no longer 'cheap flights' because passengers pay exorbitant baggage fees.
Pros: "Efficient check in. Liked the shuttle bus service from subway to airport."
Cons: "As expected this is a commuter flight so very stripped down in terms of amenities. Tight plane seating and those overhead bins just barely accommodate the carry on."
Pros: "The crew was good and boarding was super efficient"
Cons: "No entertain on the plane. Since when YTZ offered no more complimentary drinks and some snack?"
Pros: "Very convenient, non stops and airport is close to downtown"
Cons: "Captain said the 1 hour delay was due to bad weather in Washington DC but there was no bad weather in DC. He should have said the truth. I was in flight 729 from Toronto to Washington Dulles airport on 7/7."
Cons: "The 4pm flight not leaving at 10pm. Or at least being informed that the flight was gonna be delayed before 3 pm"
Cons: "I was required to pay for my carryon, which I was never informed during my booking."
Pros: "Amy was outstanding, she provided excellent service."
Cons: "I wasn’t notified that the basic fare didn’t include carry-on baggage. It was disappointing having to pay for checked baggage without notification."
Pros: "Really like the wine and chips included."
Cons: "No entertainment options, but not a big deal considering how short all their routes are."
Pros: "I felt like I was taken advantage of by porter airlines"
Cons: "They didn’t tell me I had to pay 110$ to bring on carry on luggage! Unacceptable. I will never fly porter again."
Pros: "Porter airlines is efficient and the customer service is the best I have experienced."
Cons: "I miss the free amenities that they used to offer at the Billy Bishop airport, but the newly renovated airport is nice!"