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Decent flight, got me to my destination on time. Snacks were good

Seats extremely uncomfortable and a bit of a delay

Airport at Reykjavik needs to be updated to accomodate the number of passengers it now serves

Dealing w kayak and all related parties in advance of flight was a NIGHTMARE. Very confusing w 3-4 layers of companies, reservation numbers, confirmation codes, etc. Will Never deal w kayak again.

Crew

Delays

The crew was very efficient,the food was very good, crew walked and gave water after meals and throughout the flight thereafter. Cleaning was efficient too.

Smelly washroom and a very dirty toilet bowel in the beginning of the flight. It was cleaned and looked better but still had a smell of urine. Boarding was very disorganized. People rushed in to board causing lines to board.

Decent movie selection. Nice flight attendants.

POOR HYGIENE: I was seated next to the toilets. Some people used the toilet before takeoff. I saw that all the hand towels fell INTO the toilet bowl after takeoff. I changed seats, but when I went to that same toilet, someone (a flight attendant, I assume), put all the damp hand towels back and people were using them after washing their hands! UGH. BAD FOOD: Also, food was awful. All they had was junk food for purchase.

Gate area was cramped and a little chaotic

Comfortable seats and boarding was quick.

No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie.

Consistent service

In cabin was too hot... and I left behind a favorite scarf....

The crew was excellent. Very attentive and witty. One flight attendant in particular went out of her way to take my 4 year for a walk to get snacks to give her something else to do. We also boarded the plane first as we had young kids which gave us ample time to settle our carry-on luggage and the kids before the rush of other travelers.

Not enough legroom in coach for families dealing with young kids where these kids invariably want to be in your lap and then ppl in front of you want to recline.....it is just uncomfortable. The other thing is that my trip to Barbados did not have the in seat TV and try as I might to download the plug in to my Surface so that I could watch from their Westjet connect it would not work so that made it difficult to help with passing the time with my kids. I am also a strong advocate for a decent meal on any flight more than 3 hours. I should not have to purchase meals after spending all that money on a plane ticket.

Excellent the staff was very helpful

WestJet staff very friendly & helpful

Toronto airport needs clearer signage - very confusing

Although an hour & a half between Nashville to Toronto & Toronto to Ottawa flights. I arrived in Ottawa and my luggage will arrive tomorrow ! Totally unexpectable !!!! Plus only one customer service person to deal with the list luggage of eight people !!!

Lots of other air choices! Bad services WestJet !!!'

Flight back to Toronto was delayed by over 3 hours

The plane They were on time. Way better than Air Canada!!!

Didn't like the food that much Some crew members weren't very polite.

Plane was not overbooked. Plane left/arrived reasonably on time.

If you want to witness the ugliness of humanity, swap the plane at the last minute, announce free seating and watch the stampede. Got a dirty look from a fellow passenger as I sat on the other end of a 3-seat row she had hoped to use as her bed. You truly get what you pay for and less these days, I originally booked the flight on Air Transat after a bad experience on Rouge, hoping to avoid the Walmart experience and the Walmart customer. No difference here. Soda stained sticky seats, I won't go over what passes for food, I actually got sick from it on a previous flight. My advice, spend $50.00 more and get ready to be amazed by the difference it will buy you. Truly shameful of the airline industry considering the huge profits they are raking with the current low oil prices. Funny how they have used the price of oil to increase their fares but surprise, they don't go down when the oil price does. I won't be surprised if this review either does not get published or if it does, will be followed by a stellar shill review. You asked me, I gave you a honest answer. Cheers,

- no attached gate - separate isolated terminal - even water is charged - uncomfortable seats

Inexpensive. On time.

Small waiting room in Amsterdam

The crew was excellent, never heard a negative comment. Helpful and courteous. Flight was delayed from Amsterdam, but did not cause a problem with our connection at Iceland.

Very crowded and disorganized at Amsterdam. More of an issue with both airports lack of people capacity than Icelandair operations.

I like the route going through Reykjavik so that we can avoid New York and Chicago connections.

No food servedl

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Everybody in the crew were nice and honestly friendly to customers and obviously respected each other . I've been in planes before were you can see the hierarchy of the flight attendants and it make a feeling of discomfort for everybody.

I can't believe they serve sandwiches and package pretzels and cookies for an 8 hour flight! Its the menu "wanna be bistro" that might be fine on a 1-2 hours flight but not when you cross the atlantic. On 7 choices there was 2 choices available when they arrive at me.... I took several airlines from across the globe an nobody ever served me a thick tomato and cheese pizza square in plastic. I wish they would have just gave me an apple! Air transat, you should hired a dietitian to redo your menu because there is something wrong when you think the healthy thing you give to your customers are the chocolate cookies "preventia " .

Great service. Departure on time. Decent food. Ambient lighting to allow for sleeping or focused reading.

Seats could be a bit more comfortable.

Cabin crew all speaking icelandic. Definitely a turn off to make me feel much more foreign and out of place.

Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.

No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!