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Find Cheap Flights from Toronto to London (YTO - LON)

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Toronto to London Flight Information

Avg. Flight Duration 7h 55m
Flights Arrive in London
Flights Depart from Toronto
Flight Price C$ 422
Distance 5,712 km
Airlines Primera Air Scandinavia, WOW air, Air Canada, Icelandair, SWISS, Air Transat, Aer Lingus, British Airways, Lufthansa, KLM

Good to Know

Average price:
C$ 727
(avg. price over the last 2 weeks)
Good Deal:
C$ 626
or less (round trip)

When to Book Flights from Toronto to London

Top Tips for Finding a Cheap Flight

Looking for a cheap flight? 25% of our users found flights on this route for C$ 625 or less.
Book at least 1 week before departure in order to get a below-average price.
Morning departure is around 6% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs for Booking Toronto to London Flights

How long does a flight from Toronto to London take?
An average nonstop flight takes 6h 55m, covering a distance of 5713 km.
How many flights are there between Toronto and London?
There are 1,009 (nonstop) flights between Toronto and London per week, averaging 136 per day.
Which airlines provide the cheapest flights from Toronto to London?
In the past 3 days, the cheapest round-trip tickets were found on Primera Air Scandinavia (C$ 422), WOW air (C$ 438) and Multiple Airlines (C$ 523).
Which airlines fly most frequently between Toronto and London?
United (10 times daily), Air Canada (10 times daily), Austrian Airlines (10 times daily) are the most frequent flyers on this route.
What’s the cheapest day of the week to fly from Toronto to London?
For Toronto to London, Sunday is the cheapest day to fly on average and Saturday is the most expensive. Flying from London back to Toronto, the best deals are generally found on Monday, with Sunday being the most expensive.

Book cheap flights from Toronto to London (round-trip)

Airports
Origin
Toronto
C$ 422
only
C$ 422
Destination
London
C$ 523
only
C$ 523
C$ 524
only
C$ 524
C$ 600
only
C$ 600
C$ 438
only
C$ 438
C$ 422
only
C$ 422
Sun, 11 Nov
YYZ
Toronto Pearson Intl
STN
London Stansted
7h 30m
Thu, 15 Nov
STN
London Stansted
YYZ
Toronto Pearson Intl
8h 45m
C$ 422
Trip: 5 days
5.2OkayShow reviews
Overall 5.2 Okay
Based on 3 reviews
Boarding
5.6
Comfort
5.5
Crew
6.7
Entertainment
4.1
Food
4.7
STN
BOS
Good 6.0

Good price, and for me it's very convenient to fly from the US east coast into London Stansted. Plane was pretty new.

Chaos on boarding. Late gate change was poorly communicated. The gate we ended up at was showing some other airline's flight , and Primera's was showing up at a nearby gate. Huh ? There was a lot of confusion. Maybe not entirely Primera's fault, but they could have communicated better. You pay for everything, even a drink of water ! Put in a few coins to use the bathroom - ok, just kidding on that one, but maybe that's next 8-{ In the past I have paid for a hot meal, but it wasn't good, and not worth the money. Better to pick up some food before the flight.

BOS
CDG
Mediocre 2.6

No one to check us in, very uncomfortable seats, luggage took forever to arrive.

YYZ
STN
Okay 5.6

On time, efficient, smooth flight.

Seats are uncomfortable, no inflight entertainment and no complimentary tea/coffee or snack .

YYZ
STN
Mediocre 3.0

No food, no blankets, no water even The flight was due st 22.45but actually started at 23.40

YYZ
STN
Mediocre 3.0

No food, no blankets, no water even The flight was due st 22.45but actually started at 23.40

Fri, 30 Nov
YYZ
Toronto Pearson Intl
LGW
London Gatwick
10h 35m
Sun, 2 Dec
LGW
London Gatwick
YYZ
Toronto Pearson Intl
10h 50m
C$ 438
Trip: 3 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

DUB
KEF
Mediocre 2.0

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

CDG
KEF
Mediocre 2.0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

Tue, 30 Oct
YYZ
Toronto Pearson Intl
LTN
London Luton Airport
23h 45m
Sat, 10 Nov
LTN
London Luton Airport
YYZ
Toronto Pearson Intl
38h 55m
C$ 523
Trip: 12 days
Overall 0.0 Poor
Based on 0 reviews
Wed, 7 Nov
YYZ
Toronto Pearson Intl
LHR
London Heathrow
6h 55m
Thu, 8 Nov
LHR
London Heathrow
YYZ
Toronto Pearson Intl
24h 35m
C$ 524
Trip: 2 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 185 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YYZ
LHR
Mediocre 2.0

The ticket was not valid...had to buy a new ticket

YYZ
LHR
Excellent 10.0

Ease of service and efficiency.

YYZ
LHR
Good 6.3

Seats are uncomfortable. I pre ordered vegetarian meal, but I guess they did not bother.

YYZ
LHR
Mediocre 3.6

I paid extra $30 for having more room due to my kneecap problem. Instead my seat was too Tight and whenever I complained no action was made. Mir Said Emami Ph. D

YYZ
LHR
Good 6.0

Food OK.

Gift bags do not include neck support

Mon, 14 Jan
YYZ
Toronto Pearson Intl
LGW
London Gatwick
10h 20m
Wed, 23 Jan
LGW
London Gatwick
YYZ
Toronto Pearson Intl
11h 30m
C$ 557
Trip: 10 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,776 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
ZRH
KEF
Mediocre 2.0

Late flight. Both flights smelled of latrines. Charge for one checked back one way was 99.00. Flight attendant rude and said no vegetarian meals were available to purchase and I ordered within 10 mins of taking off. First she ignored me, even though she was talking to passenger next to me. I waited and she skipped right over me to next row. I had to press overhead light to get her attention. No veggie wrap available and I was told the vegetarian soup actually had chicken. No food is available otherwise on Iceland air flights. We almost missed our connection and flight crew didn’t even let us off plane before others who didn’t have tight connection. Husband was assigned a seat that didn’t exist on plane. Landing was the worst ever, came in on two wheels—all passengers were groaning. I travel a lot and will never choose Iceland air again.

FRA
KEF
Excellent 9.0

the crew , the flight was smooth, on time , easy to board

that after a flight to frankfurt and no problem wthj my luggage on board when we left frankfurt to go back to boston it was all of a sudden a problem with my onboard case , which was not handled very well , they were nice but i felt singled out and worried about my luggage being left behind , but it all went smooth after all

KEF
ANC
Good 7.2

The flight was comfortable and the cabin crew attentive. The 7-hour flight time can't be beat. Free checked bag. On this occasion, the boarding in Reykjavik was through a jetway so you weren't exposed to the weather, though that's not always true.

Even using a jetway, boarding in Reykjavik is ridiculous, with inadequate seating and lots of standing around in confusing lines. They had four US/Canada flights leaving within 10 minutes, with the gates 10 feet apart and about 600 passengers jammed in four lines running through the concourse.

AMS
KEF
Okay 5.6

Nice leg Space

They were missing lots of food on the menu. There was an delay but we didn’t get any info or apology.

KEF
BOS
Excellent 8.0

The staff was nice and helpful

The flight was a little late and no free snacks or games on computer.

Wed, 7 Nov
YYZ
Toronto Pearson Intl
LCY
London City Airport
14h 30m
Thu, 8 Nov
LCY
London City Airport
YYZ
Toronto Pearson Intl
28h 05m
C$ 600
Trip: 2 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 7,110 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
ZRH
SIN
Excellent 10.0

Service and Aircraft B777

ZRH
SFO
Excellent 9.6

The food and beverage service in Coach was great as usual ... The new 777 ER 300 was really a nice improvement over the aging Airbus planes previously flown Entertainment systems in coach were top notch with great entertainment choices to view ...

3 4 3 seating results in very narrow isles ... during the longer flights on the 777 the isle seated passengers lean into the isles making going to and from the restrooms in ( coach) a bit of an obstacle course

CDG
ZRH
Good 6.0

Spacious seats

Bag check process

CDG
ZRH
Excellent 10.0

The service and THE FOOD WERE GOOD !

ZRH
ORD
Okay 5.0

The food that I did get was decent There was wine A couple decent movies were available

They were basically out of food almost everytime they got to me. The Arm rest only went half way up They didnt pass out water as much as they usually do

Sat, 2 Mar
YYZ
Toronto Pearson Intl
LGW
London Gatwick
7h 05m
Sat, 9 Mar
LGW
London Gatwick
YYZ
Toronto Pearson Intl
8h 15m
C$ 614
Trip: 8 days
6.6GoodShow reviews
Overall 6.6 Good
Based on 46 reviews
Boarding
7.5
Comfort
6.8
Crew
8.0
Entertainment
6.9
Food
6.4
YYZ
LGW
Mediocre 2.0

My luggage did not arrive on the flight I am greatly indisposed as the hot weather requires frequent change of clothes.

YYZ
LGW
Excellent 9.0

Extra leg room extra luggage priority boarding food

So many of the movies had english subtitles which I didn't appreciate as It was an overnight flight and I was tired after the flight from Vancouver to Toronto and a 4 hour lay over.

YYZ
LGW
Okay 4.6

Delays Antiquated electronics use procedures Slow onboard service on a red-eye flight

YYZ
LGW
Okay 5.3

There was plenty of room in the overhead bins

The flight attendants were very loud throughout the flight. We expected and overnight flight would be calm, quiet, and with lights lowered. It wasn't at all that way. The overhead lights were on the majority of the flight and it seemed like the flight attendants were always making rounds and loudly talking. We expected to sleep but due to all the noise and commotion were not able to do so. Also, the seats are so tiny it is hard to be comfortable on such a long flight.

YYZ
LGW
Good 6.0

Boarding the plane was well organised.

We boarded in time to fly at 10:05pm, however 7 passengers didn't turn up until almost 11pm. We weren't offered any snacks or drinks whilst waiting. Our 7 year old son spent most of this time desperate for the toilet but we weren't allowed. We all just wanted to go to sleep after a long day, I wanted to get to sleep because I faced 4 hours drive home after landing in London. We were served food and drinks at around midnight... I was asleep and was woken by a stewardess shouting "Would you like a drink" (not sure if she was speaking to me - but to be honest on a night flight I expected the aircrew to be a little more tactful). The cabin lights were eventually dimmed at about 1:30 for perhaps a couple of hours, when they were turned back on and we were served a slice of carrot cake for breakfast. The whole trip felt very bizarre, the opposite of the outbound trip where everything felt very special. After landing we retrieved our luggage only to find our cases were badly damaged, we've traveled with the same cases for the last five weeks during which time they have survived without a scratch.

Wed, 5 Dec
YYZ
Toronto Pearson Intl
LCY
London City Airport
10h 25m
Wed, 12 Dec
LCY
London City Airport
YYZ
Toronto Pearson Intl
14h 05m
C$ 697
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 5,129 reviews
Overall
7.5
Boarding
7.6
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.8
ZRH
DUB
Good 6.3

I like there systems of getting people on and off -- it's efficient and easy. I like the price.

We were jammed packed in; no water or beverages; and no entertainment ... an old aircraft.

SEA
DUB
Good 7.6

Lots of entertainment. Spacey seats and plenty of bathrooms.

The food wasn't great and I wish they would have picked up the dinner trays way sooner

DUB
BOS
Excellent 8.0

We paid extra for the seats ... it's a good value to get on and off more easily. I liked the way they gave food (for free) and beverage every couple of hours. The pilot communicated well.

The entertainment was not that great -- I had trouble filling the time of our overseas flight with movies; which I like to do going east to west to keep up with the time differential. The bathrooms ran out of water in the toilet about 2 hours before we landed so I didn't want to use it. Again, it was an old plane.

MCO
DUB
Excellent 10.0

In flight entertainment.

Seats were a bit cramped. And I am only 70kg.

DBV
DUB
Mediocre 3.3

The crew was friendly

The delay that was over an hour caused us to miss a planned reservation we could not reschedule nor get refunded for.

Mon, 3 Dec
YYZ
Toronto Pearson Intl
LHR
London Heathrow
11h 09m
Thu, 6 Dec
LHR
London Heathrow
YYZ
Toronto Pearson Intl
8h 05m
C$ 719
Trip: 4 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 38 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
YYZ
LHR
Excellent 9.0

The crew were friendly, professional and extremely pleasant.

I’m not a fan of the constant PA’s during the descent. Playing a video about arrival procedures for an airport is extremely superfluous. Nobody pays attention and you just have to follow the signs when you get there.

YYZ
LHR
Mediocre 2.0

Flight canceled want able to rebook

YYZ
LHR
Excellent 8.3

Customer service.

Entertainment need more movies

YYZ
LHR
Excellent 8.0

Entertaiment

The crew could be quite curt at times

YYZ
LHR
Good 7.3

Overall flight better London to Beirut l

Long wait over

Sun, 30 Sep
YYZ
Toronto Pearson Intl
LHR
London Heathrow
7h 00m
Mon, 8 Oct
LHR
London Heathrow
YYZ
Toronto Pearson Intl
7h 40m
C$ 742
Trip: 9 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 2 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
FRA
TLV
Excellent 8.6

Same crew. Really nice flight smooth and professional

GVA
FRA
Excellent 8.3

The Crew was very helpful, they were always around and offering all kind of help.

The food was very cheap, we had no choice for a better offer. We were hungry and had to eat.... The seats were changed at the last minute, we were very upset!!! We did our confirmation on line and get our seats assigned. When we got to the airport we were surprised that they changed them.

BOS
FRA
Good 7.6

Great service and timeliness.

I wasn’t offered earphone headset so I could not enjoy entertainment.

YYZ
LHR
Good 6.6

Staff were super nice. It was a code-share with Air Canada so it turns out to actually be Air Canada.

Food was dreadful. The code-sharing is not good because I can't check in online 24 hours before, so I can't select my seats until I get to the airport. I also can't select my food with a code share and that matters to me because I'm vegetarian so it won't be something i do ever again.

MUC
DEN
Excellent 10.0

There attention to detail, client comfort, friendliness, food, all was a ten out of ten. Thank you for the lovely experience.

Sat, 2 Mar
YYZ
Toronto Pearson Intl
LHR
London Heathrow
14h 00m
Sat, 9 Mar
LHR
London Heathrow
YYZ
Toronto Pearson Intl
10h 50m
C$ 770
Trip: 8 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2,246 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.1
Food
7.4
KBP
AMS
Excellent 10.0

We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!

BCN
AMS
Excellent 9.6

Boarding was confusing and disorganized

SIN
DPS
Excellent 10.0

Everything is top notch for an airline company.

Nothing.... I enjoyed every moment of the flight.

JFK
AMS
Excellent 10.0

The attendants took great care of us. Super smooth flight.

AMS
TLS
Excellent 9.6

The movie selection did not seem extremely varied.

Tue, 20 Nov
YYZ
Toronto Pearson Intl
STN
London Stansted
7h 30m
Sun, 25 Nov
STN
London Stansted
YYZ
Toronto Pearson Intl
8h 45m
C$ 422
Trip: 6 days
5.2OkayShow reviews
Overall 5.2 Okay
Based on 3 reviews
Boarding
5.6
Comfort
5.5
Crew
6.7
Entertainment
4.1
Food
4.7
CDG
EWR
Good 7.3

Stewards and stewardesses were nice and helpful, even if they looked a little worried when they weren't self-consciously smiling. The sandwich was much better than I thought it would be, and not that expensive given its size. Why can't you put in pay-for-play entertainment. I'd probably pay for something that's reasonably priced.

There seemed to be some trouble at CDG. The staff in the airport and on the plane looked worried. They checked most people's baggage at least twice. Airport personnel even boarded the shuttle to the plane a couple of times before it left. They asked a lot of questions about people's laptops. The plane seemed to be flying low. There was a thud at one point. It was kind of scary. At the end the captain kind of babbled over the loud speaker for a long time, but it wasn't clear what he was saying. The landing was perfect, though.

YYZ
STN
Mediocre 3.0

No food, no blankets, no water even The flight was due st 22.45but actually started at 23.40

BOS
STN
Mediocre 3.0

Arrived on time.

Lights in the cabin were on for well over half of the 6 hour overnight flight. Baggage fees were $90 per bag each way and even normal carry-on bags were required to be checked. Should be illegal to charge that much for bags.

EWR
STN
Excellent 10.0

The price. Far cheaper than I usually pay, plus flies from my local airport.

On the return flight, the airport staff were rude and unhelpful. I attempted to contact the airline with a question also and never got a reply so customer service is poor.

EWR
STN
Good 7.6

New, clean airplane.. pay only for what you want

Hard seats

Tue, 27 Nov
YYZ
Toronto Pearson Intl
LGW
London Gatwick
10h 35m
Tue, 4 Dec
LGW
London Gatwick
YYZ
Toronto Pearson Intl
10h 50m
C$ 442
Trip: 8 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

SXF
KEF
Good 6.3

Seats are too small

YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

SFO
KEF
Mediocre 2.0

Didn't take the flight. Wasn't allowed to cancel.

CDG
KEF
Mediocre 2.0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

Tue, 4 Dec
YYZ
Toronto Pearson Intl
STN
London Stansted
7h 30m
Tue, 11 Dec
STN
London Stansted
YYZ
Toronto Pearson Intl
8h 45m
C$ 422
Trip: 8 days
5.2OkayShow reviews
Overall 5.2 Okay
Based on 3 reviews
Boarding
5.6
Comfort
5.5
Crew
6.7
Entertainment
4.1
Food
4.7
STN
BOS
Good 6.0

Good price, and for me it's very convenient to fly from the US east coast into London Stansted. Plane was pretty new.

Chaos on boarding. Late gate change was poorly communicated. The gate we ended up at was showing some other airline's flight , and Primera's was showing up at a nearby gate. Huh ? There was a lot of confusion. Maybe not entirely Primera's fault, but they could have communicated better. You pay for everything, even a drink of water ! Put in a few coins to use the bathroom - ok, just kidding on that one, but maybe that's next 8-{ In the past I have paid for a hot meal, but it wasn't good, and not worth the money. Better to pick up some food before the flight.

EWR
STN
Excellent 10.0

The price. Far cheaper than I usually pay, plus flies from my local airport.

On the return flight, the airport staff were rude and unhelpful. I attempted to contact the airline with a question also and never got a reply so customer service is poor.

BOS
CDG
Mediocre 2.6

No one to check us in, very uncomfortable seats, luggage took forever to arrive.

BOS
STN
Good 7.0

Not able to check in on line 24hrs before flight and reserve seats. There seemed to be many passengers having issues during check in at Boston which resulted in check in delays for passengers.

CDG
EWR
Good 7.3

Stewards and stewardesses were nice and helpful, even if they looked a little worried when they weren't self-consciously smiling. The sandwich was much better than I thought it would be, and not that expensive given its size. Why can't you put in pay-for-play entertainment. I'd probably pay for something that's reasonably priced.

There seemed to be some trouble at CDG. The staff in the airport and on the plane looked worried. They checked most people's baggage at least twice. Airport personnel even boarded the shuttle to the plane a couple of times before it left. They asked a lot of questions about people's laptops. The plane seemed to be flying low. There was a thud at one point. It was kind of scary. At the end the captain kind of babbled over the loud speaker for a long time, but it wasn't clear what he was saying. The landing was perfect, though.

Sat, 1 Dec
YYZ
Toronto Pearson Intl
LGW
London Gatwick
10h 35m
Sat, 8 Dec
LGW
London Gatwick
YYZ
Toronto Pearson Intl
10h 50m
C$ 442
Trip: 8 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
DUB
KEF
Mediocre 2.0

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

CDG
KEF
Mediocre 2.0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Sat, 20 Oct
YYZ
Toronto Pearson Intl
STN
London Stansted
7h 30m
Tue, 20 Nov
STN
London Stansted
YYZ
Toronto Pearson Intl
8h 45m
C$ 448
Trip: 32 days
5.2OkayShow reviews
Overall 5.2 Okay
Based on 3 reviews
Boarding
5.6
Comfort
5.5
Crew
6.7
Entertainment
4.1
Food
4.7
BOS
STN
Mediocre 3.0

Arrived on time.

Lights in the cabin were on for well over half of the 6 hour overnight flight. Baggage fees were $90 per bag each way and even normal carry-on bags were required to be checked. Should be illegal to charge that much for bags.

BOS
STN
Good 7.0

Not able to check in on line 24hrs before flight and reserve seats. There seemed to be many passengers having issues during check in at Boston which resulted in check in delays for passengers.

YYZ
STN
Mediocre 3.0

No food, no blankets, no water even The flight was due st 22.45but actually started at 23.40

YYZ
STN
Okay 5.6

On time, efficient, smooth flight.

Seats are uncomfortable, no inflight entertainment and no complimentary tea/coffee or snack .

BOS
CDG
Mediocre 2.6

No one to check us in, very uncomfortable seats, luggage took forever to arrive.

Tue, 27 Nov
YYZ
Toronto Pearson Intl
LGW
London Gatwick
10h 35m
Thu, 6 Dec
LGW
London Gatwick
YYZ
Toronto Pearson Intl
10h 50m
C$ 458
Trip: 10 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
CDG
KEF
Mediocre 2.0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

SXF
KEF
Good 6.3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

DUB
KEF
Mediocre 2.0

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

Sun, 10 Mar
YYZ
Toronto Pearson Intl
LGW
London Gatwick
10h 20m
Wed, 20 Mar
LGW
London Gatwick
YYZ
Toronto Pearson Intl
11h 30m
C$ 557
Trip: 10 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,776 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
KEF
IAD
Good 7.2

the plane and crew

the chaos at KEV

AMS
KEF
Okay 5.6

Nice leg Space

They were missing lots of food on the menu. There was an delay but we didn’t get any info or apology.

DEN
KEF
Excellent 10.0

Nice flight. Empty seat between the two of us! Arrived earlier than expected.

Nothing.

KEF
BOS
Excellent 10.0

Great planes. Great air crew. Great ground staff. Seats are large and comfortable. Crew does a great job of making sure you have what you need. Extremely attentive and professional. Gate agents are friendly and knowledgeable. They work hard to solve any problems you have - even if you're not and Iceland Air customer. I can't say enough good things about them. You can't go wrong flying Iceland Air.

CPH
KEF
Excellent 10.0

This is one of the best airlines I've ever flown. Very nice comfortable planes. Excellent air crew. Everything they do is at a high standard. What really sets them apart is the really great service. I had a problem with WOW air not honoring my ticket due to snow. I had to book at the airport on Iceland air last minute. They didn't have a gate agent who could sell me a ticket - so they sent a manager out from the back office to book us so we would not be stranded due to WOW's incompetence. Booked us just minutes before take off, escorted us through security and onto the plane. Start to finish less than 30 minutes. Amazing service. Their class of service is far above that of major carriers. Iceland Air works harder and makes sure everything is right.

Wed, 28 Nov
YYZ
Toronto Pearson Intl
LTN
London Luton Airport
15h 40m
Wed, 5 Dec
LTN
London Luton Airport
YYZ
Toronto Pearson Intl
13h 40m
C$ 572
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 3 Dec
YYZ
Toronto Pearson Intl
LGW
London Gatwick
10h 35m
Thu, 6 Dec
LGW
London Gatwick
YYZ
Toronto Pearson Intl
10h 50m
C$ 458
Trip: 4 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
DUB
KEF
Mediocre 2.0

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

KEF
BCN
Mediocre 2.0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

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