Price, flight attendant services/attitudes
Boarding process, no entertainment
Crew is always fantastic and helpful, even when dealing with grumpy entitled passengers who didn’t bother to read the airline details and are shocked when they discover nothing is free.
KEF really needs to enlarge their airport if they’re going to market tourism
Crew was always friendly
Easy to cancel Trip
Kayak did not have a system of knowing that I cancelled the flights
Ease of boarding, reasonably comfortable seats on a short flight.
No liquids (soda, coffee, water) offered.
Small aircraft. Not enough space. I was asked to check in my hand luggage. Austrian airlines should change the aircraft they use for this route
The flight was not cancelled in spite of poor weather
Flight on tarmac for 2 hours after loading passengers no word regularly from pilots or anyone for a long time. Baggage loading and no accountability for huge delays for lost luggage containers? Who is the logistics team? This is not the first time westjet has provided poor service on their international flights. Training if ground staff onsystems is poor. He guest services at tronto openly claimed they did lot know how to operate certain screens for transactions.
I was traveling with my 11 month old daughter and everyone went out of their way to assist us and I didn't feel like a burden to them. When she was sleeping on my lap during the flight they even brought me my meal in portions so I didn't have a huge tray to balance over my baby.
Everything was great
Excellent Flight to London
Typical Econofare - pay piece meal for everything including a checked bag.
We couldn't take the flight as Westjet could not get us there on time and would not hold the flight ...... see above
Comfort, friendliness and ease of travel with Westjet
Can't think of anything
Flight was delayed 12 hours. They didn't offer hotel rooms so we had to sleep on the floor of the airport (hundreds of passengers, including elderly and children). No communication. One person managing multiple delays, so rarely anyone at the desk to answer questions. Appalling.
I liked that there were empty seats and we were able to stretch out. Heated sandwich was good. Service was good
Did not like the continental breakfast. Did not like having to pay for blankets and pillows and the fact that there were only a few movie screens in the middle of the plane.
We were an hour late boarding the flights. The chairs were also very uncomfortable and did not recline much; they were also so narrow.
Food was misrepresented in the menu to what was served. Staff were not friendly or accommodating. There was no individual air flow or total cabin air flow.
Delays Antiquated electronics use procedures Slow onboard service on a red-eye flight
Love BA airlines. Just be on time get on the plane and they will get you to where you want to go.
Crew was superb, very friendly and helpful as the handle of my bag broke. They did all they could to assist.
Sitting in exist row with leg room
Seats are small, not enough elbow space. Movie selection was bad.
Polite staff professional
New plane. Good leg room. Good service overall.
Stuck in Denver because our flight was delayed so we missed our connection to Houston. Couldn’t get a hotel voucher because they are claiming a weather delay (which there was none).
United Airlines team and the plaine were brilliant.
The staff were fine, nothing really great, but nothing bad either.
So, we'll start with boarding. Why airlines can't figure out to board the plane from back to front is beyond me. No, let's load front to back so everyone has to uncomfortably shove past the people who have already taken their seats at the front of the plane. Then you get back there and all the overhead bins are full because everyone takes as many bags as possible onto the plane. Then you have to sacrifice the already tiny amount of foot room, "to put the bag fully underneath the seat in front of you." At this point you should be fine, except if you're over five and a half feet tall (I don't know if that's true I'm 6'2" and 275 lbs,) because then your knees are going to be buried so deep in the chair in front of you that the person up there doesn't even need a seat they can just sit on your knees. Luckily for you tall people, they put a nice metal rod just about knee level to really dig in and cause pain . . . Yay! Being a big guy, you try to be considerate and fold your arms in to give the person next to you as much space as possible, but don't expect that back as they'll spread out and become as wide as possible. Then to distract yourself from the discomfort, you try to use the free in flight entertainment via the United app, but "it's not available right now." In summation either be short and small or be rich and buy the seats with extra legroom when you fly United.
I was told that I had to gate check my bags which had all of the necessities to travel with my child ( snacks, books, toys) due to it being a full flight. When I boarded, there were still several overhead storage bins completely empty. Very annoying. The crew could have physicallt assessed and checked before assuming due to flight capacity.
Never made it. Stuck in Denver.
Fast efficient boarding. Short flight so no issues.
Dirty aircraft. Almost 1 hour delay.
Staff were very helpful and considerate.
Breakfast was disappointing, I would prefer something savoury. As another passenger commented ... "It was not worth being woken up for a muffin and juice." The entertainment was excellent, however the screen lit up repeatedly for announcements about an offer of connectivity while we were all trying to sleep. Those who had wished to avail of it had probably done so long before. It was quite annoying and intrusive.
Smooth flight, wonderful crew, all ahead of schedule
The bussing at Faro Airport
Space for legs unlike ryanair
No food options they were out of food. Crew never helped a bit when I asked for water. Landing was very scary. Delayed for nonsense reason and missed the next flight. Rebooking next flight after 10 hours they didn’t even provide any comfort other than 10 euro vauchar.
Ease of service and efficiency.
I got to where I needed to go... 3 hours later
My flight was delayed by almost 3 hours. And my luggage got left in Toronto and I went 2 days without it. I tried to contact the company that was delivering it and could not reach them all day. Air Canada never offered to compensate me at all and now I will have to chase them down for compensation.
Our flight was delayed by 16 hours. We lost a whole day of sightseeing. We had tickets that we unable to use. Had to spend the night in a dumpy hotel. Ended up getting sick because of the all the stress. Several reasons were given for the delay but always different. I contact Air Canada to see if there was any compensation for the inconvenience. They have not replied in 2 months. The worst part was the rude and insensitive remarks by the inflight crew. Hope to never fly on Air Canada again
No room for my knees.
Prompt, great crew
No power ports, entertainment options
Crew is very friendly, seats are extremely comfortable and good room overall, comfortable flight.
Hi, To be honest, it was embarrassing to serve that dish on such a major airline. Chicken with bbq sauce and corn or something like that. Was distasteful I couldn’t take more than 2 small bites.
Boarding was fast. Crew was good. Comfort level was good.
The requested meal was not delivered. However, the crew bring it from the extra they had with other classes.
Screen monitor and flight map
Flight was delayed and it was kinda cramped
Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good.
The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me.
My bagage broke
I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it
They have one line of executive class after the kitchen and toilet, is very noisy.
In flight food was enjoyable
I was very happy with the overall experience
The crew could have been a little more helpful
I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew.
Swiss flight zrh to ord was great! Great crew, excellent food and service, comfortable seating, great entertainment.
I fell asleep during the meal service and there was not a vegetarian option left over but the crew was SUPER and brought me some other snacks and made my day. Thanks!
choice of movies were very bad
No usb Mediocre to disgusting food
Next-day connecting flight after a delayed arrival and involuntary stopover in Porto due to air traffic over LIS. This time around, the flight took off an hour late because of [guess...] air traffic. Well, my dear LIS management, that's how you sink your national carrier.
It was fine, on time. I didn't have a checked bag or I would have waited in line at check-in for at least 30-45 minutes. Online check-in was relatively easy and digital boarding pass was convenient.
Seats are small, if you need to check a bag it will take forever. The underseat area is much.smaller than other airlines. The flight was very delayed because of some discrepancy regarding the number of passengers. Nothing seemed to be wrong but it took forever!
This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018. We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight. In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate. Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime. One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London. Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!
Uma antiga queixa minha era o tratamento dispensado pela tripulação da TAP aos passageiros. Muitas vezes faziam o seu serviço sem paciência e até mesmo de forma rude. Nos meus últimos 3 vôos pela TAP, a tripulação vem se mostrando muito mais cordial e até mesmo divertida, sendo bastante simpática. Ainda pode melhorar? Claro que sim, mas agora não tenho mais "medo" de pedir um copo d'água a mais para os comissários.
Sei que a tendência dos vôos low cost é não oferecer muito conforto aos passageiros, mas o espaço entre as cadeiras está ridículo até mesmo para pessoas com estatura mediana como eu (1,80 m). A poltrona, apesar de não reclinar, era até confortável, mas os meu joelhos ficaram espremidos pela poltrona da frente. Sem contar que, para um vôo de 3h, deveria ser disponibilizado algum entretenimento, mesmo que através do wifi (como já fazem as cias. brasileiras - se no Brasil já fazem, qualquer país do mundo é capaz de fazer!)
Please see above. Sherry was amazing
Plane was small and older but it was a short flight
Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s.
for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight.
Pls see above
easy but long day coming home
however on the initial trip to cozumel we where rerouted from kc to huntvilles therefore missing our connecting flight to cozumel so the airline was accomodating and reseated us on a flight to cancun instead and I was thankful but i know that that flight was cheaper when i booked this but i didnt want to make the treak to cancun and bus and then ferry to cozumel but ended up doing that anyway is there any way at all to be compensated for the diffrence I am not upset at all but that made for a really long day getting there Just putting it out there
Comfort Plus allowed us to board early, useful USB ports.
Wow airlines is the worst Airline
KEF really needs to enlarge their airport if they’re going to market tourism
Crew was always friendly
|Avg. Flight Duration||7h 38m|
|Flights Arrive in||London|
|Flights Depart from||Toronto|
|Flight Price||C$ 517|
|Airlines||WOW air, Brussels Airlines, Primera Air Scandinavia, WestJet, Air Transat, British Airways, United, Major Airline, Aer Lingus, Air Canada, Lufthansa, KLM, SWISS, TAP AIR PORTUGAL, Delta|
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