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Pros: "Crew were helpful"
Cons: "Everything was great"

Cons: "Hello, I just needed to voice my dissatisfaction with this fight. I’m not sure if every Westjet flight I was lucky and had amazing crew members or if the staff on this flight was having a bad flight. Our flight was delayed by 75min. The flight crew did not attend to any requests from the customers for the 75min we were on the tarmac. I asked for headphones and the crew member look agitated I asked made a remark about how nobody buys them so she didn’t know how much they are. She said she would come back with the price, and did not. I had to wait for the beverage cart and then order them again. Then I asked for an additional can of ginger ale. The gentleman said he’ll need to come back (as he was cleaning the garbage). He never came back. I had to hit the assistance button again and got the original woman. Once again agitated and when I asked she said to wait for the beverage cart again. After another 10-15min they started the beverage service again. On previous flights there were delays, shorter like 30min westjet crew members gave free headphones. And those are the kind of experiences I’ve come to expect from westjet. Not the free aspect but flight crew that care about the customers. The entire crew on this flight was agitated and annoyed from boarding and it definitely showed. Small things like even a smile or even sorry everyone, would’ve gone a long way. But when the crew doesn’t care the flight gets 10x longer, and when the flight is already delayed by 25% of the flight duration it comes to a point where you’re counting down the seconds to get out. The delay was unfortunate and out of the control of the company and crew but that doesn’t mean the crew couldn’t still make it into a memorable experience for the guests."

Pros: "It was a huge plane, normally on my trips from Toronto to Calgary its a six seater plane. I really enjoyed it being and 11 seater per row, with more leg room, a window seat, and no one in the seat beside me! Made for a much more comfortable experience. Was not what I expected for the price I paid for it. Was very please by that."

Cons: "Better, healthier food choices would be nice."

Cons: "Top marks for WestJet!"

Pros: "Everyone was friendly and efficient."

Pros: "Crew went out of their way to be extra helpful and accommodating, helped us reorganize seats to put our family together"

Cons: "They lost my luggage in transit from Toronto to Calgary"

Cons: "Premium seat was just coach seat with middle seat blocked. But you're in the first 3 rows."

Pros: "Staff was nice."
Cons: "Better communication in regards with mechanical issues."

Pros: "Yes the crew was great. They explained everything in good detail. Came around with drinks and snacks twice"
Cons: "Nothing really. It was all good"

Pros: "Everything. Thank you"
Cons: "Everything was perfect. Thanks."

Pros: "Nothing"
Cons: "Always delays with this airline, hope their service improves now they have been bought out by Air Canada. Staff need training on how to deal with their delays, rather than the "I know as much as you" answer. Their staff have always pleaded blind ignorance when disruptions occur. AVOID."

Pros: "Gavin at check in was so great!! Amazing and professional!! Great clear concise announcements!"

Pros: "Newest 787 plane in the fleet. Really comfortable seats and terrific in-flight entertainment"

Cons: "My baggage did not arrive in my final destination"

Cons: "Total rip off. I won't be flying West Jet again if it can be avoided"

Pros: "Service was very good."
Cons: "Nothing."

Cons: "I wish there were more food options"

Pros: "Hmmmm... I got free earbuds. Though movies were “pay per watch” grrr... I thoroughly enjoyed every one of the 67 movie trailers...."
Cons: "The seat hurt, it really should be comfortable if you’re going to sit in it for upwards of 7 hours. FOOOOD... something complimentary to give to your passengers who payed so much for a great trip and are now starving to death in the back seat, chewing on the magazines as nourishment."

Pros: "Comfort, timing. Customer Service!"
Cons: "Technically problems with lightning on board."

Pros: "Nice plane, comfortable"
Cons: "We missed our runway and had to quickly ascend and retry. Disembarking the plane took 40 minutes due to the YYC skywalk being frozen. During this all communication with the passengers was minimal."

Cons: "No beverage service at all and only pretzels offered when I asked if I could have nuts or cookies."

Cons: "Wouldn't allow us to check our bags online without charging baggage fees; Culdn't get electronic boarding passes; Took forever to check-in at airport. boarding passes and baggage tags had to be hand-written."

Pros: "Food was great"
Cons: "Not offered enough beverages... usually they come around more!"

Pros: "Very comfortable, staff was courteous and professional and planes arrived ahead of schedule!"

Pros: "Plus section is very comfortable and service is very good. Food is so-so, but included in the Plus ticket price as are drinks. The flight attendants are always very accommodating and friendly and do a great job. I didn't use the entertainment system."
Cons: "Didn't care for the Turkey Crossient sandwich. All processed "Turkey" and very salty."

Pros: "Attendants were great - left on time and arrived on time. No problems."

Pros: "The flight itself was okay. Nothing bad to say."
Cons: "We didn't know that you need an app to watch movies on your own devices with West Jet. Y u need to download the app before you get to the airport, because the WiFi doesn't work at the airport or on the plane. I don't have data on my phone or tablet."

Pros: "WS Care Center staff Minmico (think it was her name) arranged the 4:15 flight instead of the 6 pm flight but only because I requested her to check that flight when I returned to the CC to find out if it was possible to get on an earlier flight. I should have been advised when I first arrived at the CC from my delayed flight from Toronto that I could check back at the CC to see if there was a cancellation. Minmico allowed me to use her phone a couple of times to call my husband to advise him of the changes in my flight, which was very helpful. She tried hard just prior to the flight departure to have my bag delivered to the 4:15 flight but was unsuccessful. She gave me food vouchers, which I liked. I also thought the WS CC staff in Abbotsford was very helpful explaining the process for making a baggage claim when my bag didn't arrive due to my last minute flight change - the $100 voucher was appreciated when I picked up my bag the next day."
Cons: "Had to sit in the plane for almost 2 hours because the computer was being fixed on the plane. Crew did not communicate in a timely manner about when we would be flying.The plane should not have been in operation if the computer didn't work and passengers should not have had to wait on the plane for two hours while it was fixed. I missed my WS connecting flight to Abbotsford from Calgary and was only rescheduled on a plane departing 6 hours later! No one at WesJet Care suggested there may be a cancellation on an earlier flight - I had to arrange it by returning to the WS Care Center. I just barely made it onto an earlier 4:15 pm flight but without my bag which was put onto the later 6 pm flight. I chose to return the next day to pick up my bag."

Pros: "Nice seat mates. Very good baby with attentive parents nearby."

Pros: "paying for plus was a nice bonus on this flight, given it was sold out."
Cons: "Delays in getting airborne. Also, the 30 minute wait for our bags in Calgary was ridiculous"

Pros: "On time departure, friendly and accommodating in-flight crew, very good included meal, clear and concise announcements from the first officer."

Pros: "Quick boarding, friendly crew."
Cons: "Not enough legroom."

Pros: "I liked the fact that all the movies food and beverages were included in my Plus seat."
Cons: "This was my first time booking a PLUS seat and never realized that row 2A seat sucks. Its a bulkead row seat that is by the window. This seat was worse to sit in than any other seat on the plane. This seat is located were the plane starts to curve in toward the front of the plane reducing the seat width, I have a 33" waist and it was tight. The arm wrests in this row don't come up as they stow your table, as well the leg room is only as good as a regular seat because of the bulkhead location. So FYI do not book this seat on a long flight."

Pros: "There was one nice, friendly flight attendant. Nice to have a variety of beverages and pretzels offered (I feel I don't expect this anymore from domestic flights-- usually just expecting the coffee or water option)."
Cons: "The seats were up there with the most uncomfortable I've ever experienced--mostly due to the lack of ability to recline. I feel a four hour flight is sufficiently long enough to provide people some space to relax. We were delayed for whatever reason, lack of communication from staff to the passengers that were boarded really quite early (perhaps too early). One of the staff, while nice enough, was being a bit snarky to people as they were trying to, what I thought was helpfully, give them their garbage."

Pros: "I just love WestJet"

Cons: "Both my flight to Toronto and my flight back to Vancouver were delayed by more than five hours."

Pros: "Nothing"

Pros: "Selection of entertainment good."
Cons: "Last minute seat changes at loading time. Seats must have been randomly selected because couples previously seated together and on the same locator number were now separated. Many of the couples and family members were left to work with other travellers who were facing the same situation. Families with children?"

Cons: "I had a very rude and mean flight attendant. I was yelled at and wasn’t offered any beverages or food afterwards. I was ending a phone call with the rcmp and without rudely hanging up on him due to my truck being stolen and being out of the country for 11 days. I was yelled at from 6 rows away in a very arrogant rude tone for the whole plane to hear. I was embarrassed and uncomfortable for the rest of the flight as well as being in a bad mood. Not being offered any beverages or food afterwards also made for a long flight. Was not impressed in the slightest as I fly with west jet every week and have never had such a rude flight attendant."

Pros: "Free upgrade and gate check!"
Cons: "No checked bags or meals for economy passengers"

Pros: "I am mute and the staff did a good job of understanding that and accommodating the way I communicate. (still wish more staff knew American Sign Language; that remains the best flight ever)"

Pros: "I checked-in at home and went to the gate directly. It saved me time. Boarding was not closed until the last passenger was on board. They were picking out passengers close to boarding time from the security line to get them to the expedited line. The flight was ahead of arrival time."
Cons: "They checked-in my carry-on luggage They were out of some sandwiches very early."

Pros: "It was very enjoyable all round."

Pros: "Everything,."
Cons: "Too short"

Cons: "WestJet offers very few services."

Pros: "The staff was generally very attentive, friendly and professional"
Cons: "I didn't have any negative experiences."

Pros: "On time"

Pros: "seats were pretty cramped in economy"

Pros: "Polite, helpful crew"
Cons: "Nothing, would recommend"

Cons: "Seats very narrow. Baggage took a long time to load which delayed departure."

Pros: "Nice plane looks new"

Pros: "The movies."
Cons: "It’s a crowded plane with tiny seats. The passengers in my row who had not been able to bathe did not make the 5 hours go by quickly."

Cons: "Terrible seating and washrooms."

Cons: "Stuck in the last row with no recline. Seat should be discounted."

Pros: "Great"
Cons: "Unable to change the star rating. They were preselected."

Pros: "Got an upgrade to premium economy"

Cons: "Everyone on the plane was freezing and the crew could not do anything about it"

Pros: "Boarding nice and efficient"
Cons: "Breakfast options a bit limited"

Pros: "It left on time"

Pros: "Air NZ part of flight great. Air Canada leaving 1hr late and announcing not enough space In cabin for everyones carry on just caused anxiety for passengers esp re making connecting flights in time"
Cons: "air nz food, blankets, entertainment choices"

Pros: "While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff."
Cons: "My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options."

Cons: "Food, what food? Boarding with no seat selection. No space inside for hand luggage."

Cons: "Everything was great except no wifi and average movie selection."

Pros: "Everyone and everything was outstanding! Completely opposite of every experience I've ever had with Air Canada! They finally get it! Treated us like we were people and valued customers! Amazing!"

Pros: "Flight"
Cons: "Flight re booked"

Cons: "My tv had no sound even after the reset and New headphones."

Pros: "The crew were friendly and helpful."
Cons: "The screens in front of the seats didn't work for everyone. They attempted to fix the system by restarting it, but the problem remained unfixed."

Pros: "Roomier"
Cons: "Nothing really"

Cons: "Uncomfortable seats"

Cons: "See above"

Pros: "Nothing"
Cons: "Air Canada should stop using these old planes. They are uncomfortable noisy and crowded"

Cons: "No wifi"

Cons: "Very tight seats in economy"

Pros: "Thanks for keeping us posted on the updates"

Cons: "On time organized departure Space Cleanliness"

Pros: "Flight was good. Left a bit late but made up time"
Cons: "Security took nearly an hour to get through even though it didn't look very busy."

Pros: "No complaints"

Pros: "I'm done flying with this company. Only reason I did was because I had a $100 gift card from the last time I flew with them and it was delayed 4 hours. Couldn't even use the gift card to pay for my luggage because they didn't have a proper machine to accept the gift card."

Pros: "Very helpful crew and staff assisting with golf buggy ride"

Pros: "The service was overall really good!"
Cons: "The only thing that put me off was my boarding group number."

Cons: "I am not a large person, 5'4, size 8. I was uncomfortably cramped in my seat. How do they expect normal sized humans to fit here??"

Pros: "Nothing specific"
Cons: "Old plane, broken headphone jack, ignorant cew"

Cons: "We had to pay for all of our checked baggage. maybe next time we'll fly westjet. Or not bring any clothes with us. Very poor AIr Canada."

Cons: "A lady threw up on my hardcover book. And I had to move from a windo to a middle seat. Overall it was not a nice experience."

Cons: "Hair in my breakfast and they wouldn't give me another meal also by the time they reached me all the options but the overlooked egg was available they didn't explain just dumped the meal on my tray table and when I asked for the other option was told straight out no... I've flown on many airlines and that was by far the most foul meals I've ever had budget airlines do better won't fly ac anytime again.... My original flight was delayed 5 hours to connect so I was transferred to another flight and my bags didn't make it so I went 4 days without luggage also"

Pros: "Different announcements for boarding occurred almost simultaneously, making it hard to understand what was being said."

Pros: "It was better then the trip to Toronto"

Pros: "Comfortable, quiet, fantastic technology"

Cons: "I don't care for the practice of charging to select ones seat"

Pros: "Other than the rude employee in Vancouver's ticket and baggage counter, I'd fly Air Canada all the time if I could. SO much better than any of the other commercial airlines."
Cons: "We had a 10 hour layover in Vancouver, which would have been fine except that we had to get our luggage and recheck it the following morning. This left us outside of security, unable to go anywhere to rest. No one expects to be comfortable when you spend the night in the airport, but this was worse. No where to sleep, no decent chairs to rest in. We weren't sure why, since our connecting flight to Seoul South Korea was also Air Canada, our luggage had to be picked up at baggage claim, held on until the following morning, then rechecked. The clerks at the Air Canada ticket and baggage counter were supposed to be opened at 9, but an incredibly rude employee snapped at me that he didn't have time to talk to me, that I'd just need to wait until 9:30 when they opened."

Cons: "4 hours delay with no explanation and the least of apologies."

Pros: "Friendly staff and movies for children"

Cons: "I bought the tickets two months in advance, but they put us on standby list when we got to the airport. They over sold. I couldn't believe that. We were told that we should have paid to choose our seats!!!"

Cons: "Long time to get service."

Pros: "Entertainment system worked well. Only watched one movie so not sure in selection. Nice to find entertainment included in the ticket price."
Cons: "Plane was 50 minutes late leaving Toronto, luggage took between 30 to 40 minutes to come out at Vancouver airport. Three flights were assigned to one carousel, while a nearby carousel had only one flight assigned to it and was not yet in use, presumably because the flight had not arrived and another nearby carousel was broken. Why not have at least one other flight use the unused, working carousel?"

Cons: "Canceled flight Toronto to vancouver BC missed our connecting flight, no option from airlines to provide accommodation or alter net transportation to final destination (Portland OR). Has to spend additional money and time traveling due to that. Supper inconveniences by it!"

Pros: "NOTHING"
Cons: "EVERYTHING"

Pros: "Nice crew, comfy seats, good communication from Captain, efficient boarding"
Cons: "It was all fine"

Pros: "Quick boarding. Clean plane."
Cons: "Disgusted that baggage wasn't included in the ticket price. I've taken the route 6 times, and this is the first time baggage wasn't included in my ticket. Seats were very small and cramped, with very little room. Not enough space in the overhead lockers for baggage which made cramped seats even more cramped. The TV didn't work either so was a long flight with little entertainment."

Cons: "Seats low on padding, no movie options other than the one offered on the public screen"

Pros: "The crew and counter check in were provided excellent customer service. Very impressed."
Cons: "My son and I are both 6’5” and the seat are too close together for leg comfort. Flying used to be about COMFORT for passengers. I paid for our seating thinking we would get extra legroom with emergency seating, I was disappointed."

Pros: "The crew was so accommodating! They took great care of us and provided us with a meal, drinks, and coffee in the morning. Such a great experience, will definitely fly with them again!"
Cons: "The seats could have been a little comfier!"

Pros: "Comfortable seats; attentive crew."
Cons: "Cabin temperature; too cold."

Pros: "Crew very good, food was good, middle seat of 3 could have been a little more comfortable."

Pros: "The crew was good."
Cons: "Food."

Pros: "Great crew"
Cons: "Better on board entertainment"

Cons: "Seats are getting smaller on these short haul flights."

Pros: "Seats were pretty comfortable"
Cons: "The food literally gave me food poisoning"

Pros: "the crew was great,"
Cons: "The aircraft was crappy and old. The leg room was smaller than normal, timing delayed by hours, no comp given, still all refreshments needed paying for"

Pros: "The process to go through security and boarding was smooth and efficient"

Pros: "Nothing"
Cons: "Everything"

Pros: "Flow as smooth , attendants were good."
Cons: "Boarding was delayed and then we sat about an hour on board waiting to get de-iced. Ended up over 1 1/2 hours late."

Cons: "3hr delay sitting in the plane."

Pros: "The flight was brief."
Cons: "Cramped, very poor landing, insufficient information as to how to get to the flight with my luggage. I couldn’t find my luggage at the other end."

Cons: "my suitcase are mising"

Pros: "This was a standard flight.... I slept most of it so it's hard to rate....."

Pros: "Good entertainment system"
Cons: "Laying $9 for a pillow when they blast the AC. Waiting over 2+ hours to serve the meal when our boarding time was almost 10 pm, and how unhelpful and unpleasant the flight attendants were. The plane was uncomfortable and noisey. For over $1400 for my ticket I shouldn't be made to feel bad for asking for more juice. Just awful service."

Cons: "No chance to change or reschedule flight. No understanding with a bit of compassion the situation."

Pros: "Nothing - why would you get your clients to use it?"
Cons: "everything- take a look at my review on the App Store"

Cons: "2.5 hr on tarmac before departure"

Pros: "It was an easy process"
Cons: "Some lady was screaming there was not enough space for her luggage overhead."

Cons: "Complete scam . Thought I was booking through kayak and was duplicitously sent to justfly.com which is a complete fraud."

Pros: "On time"
Cons: "not enough drinks offered during 4 hour flight"

Pros: "Was pleased without our Option Plus flight. The sandwich was very good . Just unusual that they did not offer , water or coffee during the mid part of the flight."

Cons: "Food was misrepresented in the menu to what was served. Staff were not friendly or accommodating. There was no individual air flow or total cabin air flow."

Cons: "Uncomfortable seat"

Cons: "Dirty, unsanitary plane. Bathroom unusable. Screaming toddler behind me. One of the worst plane trips I've ever been on."

Cons: "Flight was delayed 12 hours. They didn't offer hotel rooms so we had to sleep on the floor of the airport (hundreds of passengers, including elderly and children). No communication. One person managing multiple delays, so rarely anyone at the desk to answer questions. Appalling."

Pros: "Boarding the plane was well organised."
Cons: "We boarded in time to fly at 10:05pm, however 7 passengers didn't turn up until almost 11pm. We weren't offered any snacks or drinks whilst waiting. Our 7 year old son spent most of this time desperate for the toilet but we weren't allowed. We all just wanted to go to sleep after a long day, I wanted to get to sleep because I faced 4 hours drive home after landing in London. We were served food and drinks at around midnight... I was asleep and was woken by a stewardess shouting "Would you like a drink" (not sure if she was speaking to me - but to be honest on a night flight I expected the aircrew to be a little more tactful). The cabin lights were eventually dimmed at about 1:30 for perhaps a couple of hours, when they were turned back on and we were served a slice of carrot cake for breakfast. The whole trip felt very bizarre, the opposite of the outbound trip where everything felt very special. After landing we retrieved our luggage only to find our cases were badly damaged, we've traveled with the same cases for the last five weeks during which time they have survived without a scratch."

Pros: "Boarding was done efficiently"
Cons: "The seats were awful. Our luggage was severely damaged"

Pros: "Everything"
Cons: "No complaints about anything at all"

Pros: "Quick"
Cons: "Delayed for 90 min"

Cons: "We missed connection In Amsterdam to Southampton and in turn missed out cruse!"

Pros: "The crew tried their best. The fkight was delayed and they worked very hard."
Cons: "The plane was very outdated. I had an emergency exit seat and the air coming in from the door was freezing. Not worth the money I spent."

Pros: "Great, smooth flight and landing!"

Cons: "Plane was freezing and had to buy a blanket."

Pros: "Would like to stand more. It is too long sitting."

Pros: "Business class seat"
Cons: "2hour delay!"

Pros: "Nothing in particular"
Cons: "Below average company"

Pros: "Checkin attendant set us up on our own bench given the flight wasn't full. Much appreciated rather than playing games with premiums. Nice, new aircraft. Good basic flight services, though the meals were nothing fancy."
Cons: "No pillows available, and blankets for purchase. Airline certainly didn't go to any lengths to facilitate passenger comfort on an international overnight flight. Flight schedule was also kind of weird. Turned the lights on 2.5 hours out from destination for a pass-out-packaged-biscuit meal service. Was not a restful flight"

Pros: "Same as above"

Pros: "everything"
Cons: "Nothing"

Pros: "Excellent counter clerk who called us by 1st name. Was very kind."
Cons: "No individual TV screens. Couldn't connect to app because our confirmation # was from a provider and not Air Transat. Same for checking in. Couldn't check in on line because wouldn't accept provider's confirmation #. Food was ordinary. Flight attendants busier "duty free" items to point that aisle were blocked."

Pros: "Nothing."
Cons: "I was stuck in another city because a connecting flight was canceled so I never got on my flight to Rome. I didn't get a refund or credit or anything for my flight."

Pros: "Staff was friendly but not very attentive and would skip over you during drinks if you weren't making direct eye contact."
Cons: "Seats were uncomfortable, they didn't decline. Not the cleanest."

Cons: "My bag was left back And I never got it!!! Horrible experience. I'm hoping to get it back tomorrow!"

Pros: "They made us feel special. They thought about details."