On board wifi or other entertainment. Landlines option was good but ran late to Pearson
My original flight was cancelled -- but I have to mention the excellent service I was given by the agent working at check-in who found me an earlier flight -- and helped me navigate security, ensured my baggage kept up with the quick check-in and boarding process -- and just generally made the re-booking process a breeze. Thank you! On flight was fine, but we unfortunately meant no in-flight service -- no water, or coffee (it was an early morning flight...), but the crew was pleasant and accommodating throughout.
No in flight entertainment on a 750 mile flight. Made you join their "program" to get it. It was free on my first leg of the flight from Cincinnati to Toronto. In addition, there was brief period of turbulence that prohibited the crew from serving refreshments. They used that short interruption as an excuse to never serve drinks at all. They had ample time to do so and chose not to. They went around serving half cups of water instead rather than have their carts in the aisle with drinks.
Just a two hour flight... boarding was smooth and easy going... flight was smooth... crew very helpful... snack of pretzels was awful, that needs changed...
It was good. The tray on the seat was not cleaned from the previous flight. The seats are tight but I had no one beside me. The crew was great.
My bag was sent to lost and found. It was taken out of the plane without asking passengers if the bag owner is in the plane. I had valuables in my bag. I am very disappointed at this behaviour
The crew were fabulous. The flight was bumpy and I always like the captain to tell me what that is about or my imagination gets carries away.
The internet connection was perfect, and the updated entertainment systems that allow me to connect my Bluetooth earbuds was excellent
Flight was fine and on time. But no entertainment system and little leg room.
It was good to receive a card for my birthday
