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Nice smooth flight with pleasant stewards. Slept most of the flight, they could have slowly turned on the lights to make it more pleasant. Otherwise a good trip.

Great! No food was available during the flight due to the catering service strike but snacks were given throughout the flight which was nice.

I wish that seats closer to the front of the plan were available, but when I booked the flight the seats were VERY expensive so I did not book seats at that time. The day before flying only seats at the back of the plane were available. It takes so long to board the plane and empty the plane on arrival due to SO many roller bags.

Crew was rude.didn’t even say hi or welcome to board

Nothing special. Unacceptable wait for baggage on arriving in Calgary

Departure delay on a late night flight. Made us even later. Tired but got home.

Westjet forced me to put my carry-on baggage in check-in probably because I was assigned seat 23A (the last row seat), which had no cabin space, which is unfair. I wanted to carry on my luggage so that I don't have to wait at the airport for my luggage. Also, because there was no cabin space, I was forced to keep my laptop bag under the seat, which I didn't want to as I was carrying 2 laptops and charger. The airline should basically tell people that if you are assigned a last row seat, then you are not allowed a cabin baggage or a personal item.

Easy processing, flight time was quick and staff was professional and kind.

It was delayed by two ours very full no room to move

They seem to have squeezed out a little more legroom in these planes! It was very nice to not have to fold in half to fit in the seats!

did not get the seats we had specially paid for

This is a no frills airline. You cant expect much for the price. Low cost flight, clean, nice staff. That's all I need for the price. If you want more, book with another airline and pay more. For Europe trips, PLAY is the ONLY airline I use

Misleading instructions for check in. Although I did virtual check in and was instructed to head to security, once I was at security, they told me to go back to Play ticket counter and get paper tickets. Also, beware that Play doesn’t participate in TSA PreCheck. I didn’t know that, despite entering PreCheck info when I purchased the tickets. I wasted time in the TSA PreCheck line as well. So we had two setbacks at check in.

It's a budget airline, so forewarned is forearmed. Yes, you pay for everything like carry-on, checked baggage, seat selection, but that's becoming the case with major airlines. Bringing your own snacks and entertainment on board is highly recommended. It's no frills, but the crew, the plane and the flight itself was great. If you want pampering go for a larger airline. If you just want to get from A to B in comfort and safety, Play is a great choice.

It is a low cost airline. Staff are courteous. There is no entertainment. Food is purchased.

Upon boarding, the people at the gate were extremely rude, there were no outlets on a 6 hour international flight, there was no entertainment, all food and drink was purchase only (even snacks), and my seat reclining function was fully broken. The only redeeming quality was the flight attendants were extremely nice. This was by far the worst flight I have ever been on in my entire life

I don’t know how international flights can’t have media screens to keep people entertained for the long flight. Ugh.

Typical experience for budget airline. Boarding from KEF required bus transit from the gate to plane, so if you had "priority boarding" it was useless as it was simply a free-for-all when getting off the bus. But still no issues with getting our luggage into overhead bin so not really a problem.

Was very apprehensive about flying Play, but the flight was fine. Nothing special, nothing horrible. Fair price to get from New York to Iceland.

I wasn’t able to check in online the day before or the day of because their web configuration or business model idk. I arrived an hour early and check was closed and there was no one around to speak to and eventually was told there was no possible way to get a digital ticket despite I had no luggage to check and would have easily made it through security to boarding and had to pay for a new ticket for $330 ontop of the $169 I spend for the ticket and then I missed my rental car for $305 because I only arrived at midnight instead of noon that I was originally intended. All booked through kayak. I hope there is some kind of insurance from kayak because this was totally preventable had I not been blocked by play air from getting my check in and plane ticket.

Flight was good and staff was efficient and friendly. Being a discount airline, they charge for carry on, food and beverages. I did not partake, but your survey doesn't have a n/a button. My only thing was that it felt like I was sitting on a cement block. My behind was sore after a couple of hours. I was not able to check in on line, so very thankful that the linecat the airport moved quickly. I think I will use Swoop in future if I just need to get somewhere and don't need to bring carry on bags.

Bring your own water, do not expect and comfort on the plan, and over priced gross processed food. Drinks were could (paid for) and saw we needed to bring our own water for a 5 hour flight. Kinda shitty you have to pay for carry on- same price and stowaway luggage. The luggage cost more than 2 round trips from Toronto to Victoria bc. Shocked at that

Airline did Not inform us is further delays to an already cancelled flight. Big chaos prior to boarding.

I would take swoop for a 1, maybe 2 hour flight MAX. Every thing is an up charge, even water. The seats don’t recline so it makes it very tough sitting in that small space. The crew was amazing though, they went above and beyond to try and make the experience comfortable. Also, we were delayed a total of 4 times - 5 hours.

I've flown with swoop a few times and always had a good experience. The crew are pleasant and helpful. Thanks

It’s a no frills airline, professional and gets the job done well.

Nothing at all. The flight attendants couldn’t care less about the passengers. Overheard 2 complaint about being “too tired to bother or care about anything”. Complaining about working 2 jobs and was even too tired to care about returning a lost pair of glasses that they just threw away. Never flying this crappy airline again.

Really nice flight barring a one hour delay, which was already informed. Staff at abbottsford check in counter was very friendly and helpful. Her name was Robin.

Lack of staff Airplane (even with upgraded seats) was not comfortable Boarding took extremely long, no system in place Inconsistent messaging on reason for delay

I sat near a man who continually took his mask off. He was told to put it on 3 different times. He would say “ oh sorry” then remove it as soon as they walked away. By the end of the flight they had given up and they all walked by him “maskless” and didn’t say anything. He coughed and sneezed throughout the flight

It’s bare bones but was on time so can’t complain.

Of all the countries I've flown to and airlines from around the world, I have never had such a dismissive an arrogant employee during boarding. After waiting in line for 20 minutes to board, I was sent to a second line for Passport verification. Natalie from Flair, repeatedly tried to scan my passport which didn't work for some reason but was too lazy to input my information manually. Bar code scanners aren't 100% reliable as we all know. She asked me my birthdate 3 times, made me wait to be the last person aboard and then smugly threatened me that my only bag could be charged for (same backpack I used as on my arrival as carry on). Natalie working in Ft. Lauderdale and the was the epitome of lobotomized tiktok brain with the charm of junk mail.

Food selection is very poor and sears are very uncomfortable.

Flight was 3 hrs late and another 2 hrs wait for baggage to arrive on carousel and a $7.00 food voucher that arrived as we were boarding our flight.

Seat rows so close together no one dares to put their seats back. Knees pressed against the seat in front, had to find a position putting my legs under the seat in front. But for 6 hours keeping that one position was ridiculous. All savings on the purchase price are taken back through charge backs for luggage $200 each way, Seat selection $44 per seat or you are seated by a computer randomly. Wife sat 5 rows away. Would avoid Flair in the future

The flight was safe (priority). Everything else is low-cost: too hard, delays, mediocre boarding, cost for carry-on and checked luggage.

Flair flight was 4 hours late due to not having a crew and the plane was filthy. Just water service Terrible experience flight 1513

Flair did not notify you when they changed gate number!

Can't be happy with a 5 hour delay. Only given $10 voucher for food and still EVERYTHING was an upcharge during the flight.

TThe first time I have ever flown with flare and both ways sucked

The flight was canceled. We only found out at the airport. We had to book another flight which cost us more then the whole trip booked through Kayak. Lynx took our email and was supposed to write us with an alternate flight. We never received an email. They talked about reimbursement which was to be explained in the email (which we never received).

The online system for Lynx air to pay for additional baggage is not satisfactory. I was charged 100+$ for my suitcase when I tried to explain that the online payment was not functional using the app and showed screenshots of the same. In the end I gave up and paid and went ahead.

No snacks, just water.... could have been better. The actual flight was good.

Flight delayed by 4 hours but no communication. With passengers until after the posted departure time became apparent the flight was not going to board even close to on time.

Flight was sent canceled. The absolute most useless staff I have ever witnessed. Utterly careless - literally could not care less. 100% never using this airline again.

Poor communication at the check in counter and boarding gates.

Other then the screaming baby the flight was fine, nothing special

Check in experience was smooth, and the flight attendants were courteous and friendly. Very positive experience overall, thank you all!

Flight arrived late but other than that everything else okay

Great price for a new plane. Only offered water which we knew.