Security checks were doubled on return trip compared with outgoing trip do not know why.
There was a 2hr delay to an 8:40 departure. SUPER irritating. Had chosen an earlier flight so that these kinds of things wouldn't happen. Breakfast was poor a croissant and a yogurt. Not enough for an adult, I've had better on other international flights.
Pros: "Crew brilliant but seat very tight"
Cons: "Boarding procedure slow and hectic"
Cons: "Security in Frankfurt - long lines"
Cons: "Will never use Lufthansa again"
Pros: "Everything except delay"
Pros: "Comfortable seats"
Cons: "Meals and entertainment"
Pros: "Very fast and cheap flight."
Cons: "Seats were extremely uncomfortable. Boarding was very chaotic."
Pros: "Friendly crew, great food, comfy seats"
Pros: "The flight was adequate."
Cons: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Pros: "great over all experiance. Don't let the other negative reviews put you off"
Pros: "The Lufthansa app provides updates on plane status and gate number, etc."
Cons: "Delay and food was bad"
Pros: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Cons: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"
Pros: "It was run by UA, better seats then Austrian or Lufthansa in Economy. On time. Very efficient."
Cons: "Could not choose seats online,"
Pros: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Cons: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."
Pros: "The change in seat to middle seat, different row for my wife and I was enough for me to think again about a ticket with you"
Pros: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Cons: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Pros: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Cons: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."
Cons: "Absolutely perfect."
Pros: "Great service. Friendly and accommodating."
Cons: "I don’t like the configuration of the biz class seats. They are in a row vs in pods. Not as private as other configurations."
Pros: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Cons: "Our flights were delayed both on the way there and back"
Pros: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Cons: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Pros: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Cons: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"
Pros: "Usual good service for economy class on this airline"
Pros: "Friendly crew"
Cons: "Plane loaded late then waited on the tarmac, arrived an hour later than scheduled time. This has happened to me on every one of the ten Lufthansa flights I have been on. Apparently they don't know what it is to be on-time."
Cons: "Refusal to board as our flight was a few minutes landing"
Cons: "None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen."
Pros: "Gave us snacks when flight was delayed"
Cons: "Flight was delayed Entertainment app didn't work"
Pros: "Darned site more comfortable than the first leg of the journey."
Cons: "Tell your passengers they need hiking boots to get from main concourse to B terminal!"
Cons: "Was a short flight , so really I don't have any negative impression"
Pros: "Staff was very friendly and caring."
Cons: "No entertainment and half sandwich with some cookies was the only food we got."
Pros: "They held the gate for us as we got there about 14 minutes before departure."
Pros: "787 seat spacing (a UA plane, not LH)"
Cons: "Took first available train , arr. Freising at 9:50. Arrived at Terminal 2 by bus ca. 10:25. I am handicapped and a slow walker, so I got to departure floor ca. `10:40. Waited in line at self-serve check-in; found out that it does not have ability to process numbers (for US address). Attendant was not helpful and nasty. She told me me to go to the regular check-in line, where I waited another 45 minutes. None of the 3 "help" personnel standing around when approached managed to tell me that there was a special counter for handicapped persons. The one at the express self-check-in refused to give me her lasst name or any form of ID (first name Sophia). After waiting an additional 15 minutes for a wheelchair, I was deposited in a waiting area, where a second wheelchair arrived after another long wait. Told me I might not make the plan (I did). Overall a very unpleasant and nasty experience. With the exception of the very nice lady (Mrs. Ilser?? ) who checked in my luggage, none of the other 3 persons at the express and regular check-in spoke decent German or English, and none was helpful (Go there, wait!!!) Barely made the plane in MUC, Heathrow turned out much better than the touted German efficiency. Please forward to Lufthansa customer relations. Dr. W. Hartwig"
Pros: "Check in process was simple and efficient. The crew on the plane were polite and friendly. Flight arrived early."
Cons: "Boarding was a little chaotic. The sandwiches offered were extremely dry."
Pros: "The staff were great. Food (sandwiches) and drink were included in the service. Music entertainment was included at no extra charge."
Cons: "All good. United and USA domestic carriers need to learn what to do from lufthansa."
Pros: "The crew and in flight experience were excellent."
Cons: "Both Lufthansa and United's boarding announcements fail to account for passengers' impatience and neglect of boarding group procedure. Lufthansa doesn't clearly identify when un-prioritized groups should begin to board. United should make clear that unspecified group members attempting to board prematurely will be held to the back of the queue for their appropriate group."
Pros: "The crew came round with bottled water multiple times during the trip and even after taking off 15 min late, we still landed 30 mins early and the luggage came out quickly."
Cons: "The meal before landing consisted of nothing but the worst ham sandwich I've ever had the mis-fortune to be served: reminiscent of Bulgarian Airlines in the 80's."
Pros: "On time and smooth"
Cons: "Flight was canceled. They packed us on another one 3 hours later. Crying babies, bad food and uncomfortable, squishy seats made the flight unpleasant."
Pros: "We arrived in London ahead of time. We go to Newark ahead of time"
Cons: "The food"
Cons: "Flight had no movies/in-flight service. Departed an hour late."
Pros: "Check in was good. Everything was orderly and on time."
Cons: "Fairly cramped for an international flight."
Pros: "Food was actually fairly good. We almost missed the connection coming from Denver, but gate crew worked to get about 8 passengers from the DEN flight on the London flight."
Cons: "Of course, the seats were uncomfortable, and it was very difficult to get much sleep."
Overall a pleasant flight.
Both airports totally understaffed. Awful experience.
Slow boarding in Seville, no chance to check-in online🥺
Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Pros: "The crew."
Cons: "The time between flights."
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Pros: "The crew and the timing were ok"
Cons: "The seats were uncomfortable"
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Pros: "No delay and nice staff"
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Cons: "Long haul flight made pleasant by KLM"
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Cons: "They have mabaged to lost my luggage"
Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Pros: "Good information and helpfil boarding."
Cons: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Pros: "Good flights. Good prices."
Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pros: "Cabin crew very pleasant"
Cons: "Lost our bags, little sympathy from staff"
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Pros: "On time."
Cons: "No negative"
Pros: "Easy airport business"
Pros: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Cons: "As above"
Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Pros: "Flight was efficient enough and staff were friendly."
Cons: "It was delayed quite a bit and more on-time updates would have been appeciated."
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Pros: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Cons: "55 minute delay was not welcome."
Pros: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Cons: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Pros: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."
Cons: "Honestly, even if the aircraft was delayed, there is nothing one can do and just be patient. Lunch and dinner vouchers were issued, that was well appreciated!"
Pros: "Bubbly flight personnel. Helpful front desk staff."
Cons: "Keep on going"
Pros: "Great and helpful crew"
Cons: "Porter airlines mechanical failure caused 13 passengers to miss connection to DC"
Pros: "The crew was great and friendly."
Cons: "Nothing, I think for the flight duration it was good."
Cons: "I paid $48 for a carry on bag at the airport, I was never informed about this fee at any point during my purchase of the flight. This is half of what I paid for the ticket originally, completely unacceptable. I will never buy again on Kayak's website if I get sneaky, last minute fees like this."
Pros: "The complimentary drinks make the flight better."
Pros: "The almonds."
Cons: "Aircraft was stifling throughout the entire flight."
Pros: "Crew was nice"
Cons: "Flight was cancelled and rescheduled 2 days later!"
Cons: "Paid $95 in baggage fees Too many hidden fees They made me pay for carry on Will never travel with Porter Airlines again"
Pros: "Zillion flights on time ,regardless of impending weather. Great!"
Pros: "Snacks and drinks on the plane are nice. Baggage was already on the belt at Billy Bishop. In general a lot less queuing and waiting than YYZ."
Cons: "New luggage rates make Porter an unattractive option compared to other competitors on short haul. Seats need to be cleaned more often, the surface was sticky."
Cons: "Original flight cancelled. Missed connection in Toronto. Rebooked flight was delayed departing Ottawa. Layover of 2 hours in Toronto. Flight to Windsor delayed as arrival from Montreal was late. 7:30 pm departure now delayed to 8:15 pm departure. I could have drived Ottawa to Windsor in same amount of time. Total waste of money! Still waiting at lounge in Billy Bishop Airport as I write this. And the weather was perfect today! What’s going on?"
Cons: "My flight on 8/18 was canceled last minute without any explanation. There was no customer support what so ever. I couldn't book any flight for the same day or the day after. They automatically booked me for 8/20, two days after my scheduled trip. It didn't work for my schedule. I had to canceled it and they offered credit for future trips instead of refund. can't get anyone to answer the phone and there is no way to get questions answered online."
Pros: "I like their efficiency loading the plane and leaving the gate. Perks of having a smaller plane. Also, the snacks and drinks for such a short flight."
Cons: "Notifications the night before about departure changes with confusing language that never confirms if check in deadlines also moved forward. So we end up arriving at the airport at the original time to then be told the crew could NOT fly at the original time. If that is the case they should inform us that theee is no chance that flight could leave earlier. Additionally, the flight left even later than we were told."
Pros: "Good leg space, complimentary snacks soft drinks wine and beer."
Cons: "Service. Probably the only airline in North America to provide free alcohol on enconomy class."
Pros: "Efficient, punctual, polite and reliable"
Pros: "Ground and air crew were very friendly and attentive to every passenger's needs."
Cons: "Pilot's landing was very rough and sloppy. It almost felt like a rushed landing (and I would believe it since it was landing at YTZ, a smaller airport.)"
Pros: "Nice clean aircraft. Flight attendants were helpful and not rude. They tried to help."
Cons: "My flight got cancelled with no explanation. No one called, the only reason I found out is because my phone has an app to monitor my flight. I was automatically rescheduled, also without anyone contacting me if this was okay and also without explanation. A few hours later that flight got cancelled as well. Again, no explanation. Again, no one contacted me. Again, the only reason I found out was because my phone told me. Again, I got rescheduled without anyone contacting me if this flight is in any way okay, or acceptable for me. This time around it wasn't. I tried contacting the airline, where no one ever picked up. I waited more than an hour on hold. Eventually I solved my own problem on the site, when someone rescheduled an earlier flight and I took the spot. Lucky me. As it turned out, I frequent the Toronto Islands area and someone there told me why my flights were cancelled: a dense fog. A pretty good reason. This shouldn't be a surprise to anyone, of course, there is a weather station right next to the airport and forecasts are readily available. Porter Airlines is unreachable, unreliable and disorganized: they had plenty of opportunities to assess and address the situation, contact me, and even plan for an alternative transportation for me. None of this happened."
Pros: "I could not believe that the wine and beer were free"
Cons: "I did not like the landing. Too much delay and I was concerned that I might have missed my next flight to Newark"
Pros: "Good service. Thanks"
Pros: "Flight was efficient, smooth and relaxing. Best flight I’ve had in a long time. Only thing was we waited on arrival for the ground crew to taxi us to the gate, and to bring out our luggage."
Cons: "Wait time on arrival for ground crew at billy bishop... taxi to Tate was at least a 20 minute wait. Also waiting for luggage was another 20 minute wait."
Pros: "I have flown on Porter numerous time but this was the first for my family. They enjoyed the Porter lounge and convenience of flying from the Toronto island right into EWR. We were able to take the NJ Train right to Penn Station (NYC) faster than any taxi."
Pros: "Great service, comfortable seats. I appreciated the complimentary snacks, and the lounge experience in Toronto. Porter had plenty of staff to help figure out my travel in utmost ease."
Pros: "Literally nothing. Even the free beer and wine didn't make up for this company!!"
Cons: "Our flight to Chicago was cancelled, we didn't get so much as an email letting us know (checked the flight status at 1am for a 8am flight and it said on time) we found out at the porter counter at the airport that or flight was cancelled and we were delayed until the next day!!! Next day we realize they didn't schedule us on the first OR second flight of the day but the third so we were delayed by 36 hours instead of 24!!!! The planes are tiny, very old, quite dirty. The staff seem totally non chalant about all these cancelled flights and allllll of the delays and repeatedly say that the airline is understaffed... hello i don't care why my vacation was cut short by 36 hours and i got stuck paying 200$ for a hotel room tat i didn't get to stay in!!! Get your act together Porter!!!!"
Pros: "- Staff/crew are exceedingly pleasant, although not necessarily 100% helpful - Free beer and great snack options onboard are a nice departure (see what I did there??) from the usual in-flight experience. - When they significantly messed up my entire first day of travel, without complaint they sent me a voucher for future travel."
Cons: "- My first flight was delayed and I wasn't notified until an hour beforehand (even though the flight was delayed due to an incoming flight they knew well ahead of an hour beforehand would not be there). I could have arrived at the airport later and paid less for my parking. - I was told by a gate agent I would still make my very tight connection (spoiler alert - I did not), so I did not ask to be rebooked on a later connection immediately. - Once it became clear I would likely miss my connection due to being delayed after boarding, I asked again about it, this time of a flight attendant. I was told there were 23 daily flights a day to my connecting city (there are not) and it would be fine. We sat on the tarmac for 30 minutes after landing waiting for a gate and the last hope of making that connection was gone. - Upon arrival in Toronto it turns out my connecting flight was cancelled and everyone had to be rebooked. The very pleasant customer service rep told me not to worry! They automatically rebook everyone and I've been scheduled to leave 10 flights later - the following morning. At 12:45 p.m. their best solution was a flight at 8:30 the next morning (later canceled). When I calmly explained that was not ideal, I was immediately given the "last seat out today" on a 9:30 flight (later delayed then canceled). I'm not sure who they were saving that for, but it is unacceptable to rebook people for the next day when they have free seats. I was resigned to spending 9 hours in the terminal (literally just a room with a few snacks) because I was also on standby for every flight until then, and fortunately after checking in again 5 hours later, I was handed a ticket for the flight leaving in 15 minutes. If I had followed Porter's original plan, I have no idea when I would have made it, as I already mentioned both of those other flights were later canceled and I've already gone over how Porter rebooks passengers. - I found out after I spent $20 Canadian on a sandwich and chips via the Porter website that they are supposed to give meal vouchers in a significant delay, but I was not offered one. - On the way back, I saw myself being set up for the same rigmarole. My first flight was delayed more than a half hour, leaving me with a very tight connection. Thankfully, I arrived at the airport earlier and was able to catch an earlier flight because as it turns out, the connecting flight I would have missed due to the delay ended up being canceled. I can only imagine what the rebooking process would have been, so I am glad Porter is accommodating about switching flights. I imagine they do so to save them the rebooking later, but still, it is not something all airlines will do. - Both flights out to Montreal were incredibly hot. I tend to run cold and I was sweating. The flights home on a warmer day were fine, so I'm not sure what was going on there."
Pros: "Even with the delay, the crew was polite, the ride was fine and the price worked for me. I will fly Porter again."
Cons: "Had a delay and changed gates. It was hard to keep up with what was going on."
Cons: "3 different delays. Sat on runway for over 3 hours in Toronto and then Newark. The one bathroom on the plane was full and started to overflow so we were sitting on runway for an hour and a half with no bathroom and could not get off."
Pros: "I loved the waiting area with free snacks and drinks while we waited for our next flight. So comfortable! I wish Porter had other flights in the United States :)"
Pros: "The seat has enough leg room. The service was very nice on the plane with nice selections of snacks and soft drinks. It also offers wines and beers free of charge. The crew were very friendly."
Pros: "I LOVE the lounge in the Toronto airport. Free coffee is such a nice touch, and chairs are super comfy. Way comfier than anything you can sit on at my home airport, Logan (in Boston). Staff were super friendly (maybe because they were Canadian?)."
Cons: "I didn't like being herded from the airplane through various hallways in the Toronto airport. We were basically chaperoned by a Porter employee and made to wait in various areas before we were allowed to proceed to the lounge. That was weird and nobody ever explained why."
Pros: "The flight was on time and overall it's a smooth travel experience. Definitely recommend to friends n family."
Pros: "I liked nothing!"
Cons: "Re: my flight to Toronto where I met someone who spoke Spanish. I started a nice conversation with her and in the back I understood a couple of Americans using racist terms directed towards us. No one on the flight staff stepped in to interject or intervene. Maybe they did not hear the comments but it was difficult not to. I believe they avoided the issue and I was left feeling uncomfortable and discriminated against in a seat I paid $400+ for. I should not have to feel that way when paying so much for a service and I will not be recommending Porter to anyone or using your airline again without a proper response from Porter."
Pros: "A flight is a flight"
Cons: "Flirght was delayed because of weather, fine. We learn about the delay after the time for departure was passed . Initially a fifteen min delay become 30. No communications, everyone standing in line until we are called to board by a teenager . It was too icy to get on the tarmack so we got to stay in a damp corridor until they clear the way. When we got in the plane , after some wait we are told the plane need de-icing. It took one hour before they finally got it done. All this time the Porter web site was useless. It even said we departed. All the aggravation could have been avoided if Porter would be more transparent about their delay and had better ground coordination with the airport personnel"
Pros: "On time departure, early arrival, no surprises."
Pros: "Real glasses on the plane that was nice"
Cons: "Well first they rebooked me due to weather from Quebec City to Toronto, but had no ability to print me a boarding pass. So I had to wait in line in Toronto for a bairisng pass only to realize she printed out a boarding pass for my ORIGINAL flight. When I asked the agent about it, she said "oh, well you better run to catch is then." WTF! First time on Porter and never again. They're supposed to be some sort of luxury experience which is laughable."
Pros: "Being treated like a guest instead of cattle felt like the old days of flying. From the extra leg room to snack and complimentary wine and beer, it was such a refreshing change . Not to mention the staff of Porter Airlines, every person we spoke with was pleasant and extremely helpful. We will definitely fly Porter more often!!"
Cons: "Absolutely nothing to complain about."
Pros: "Service is always good not to mention great prices as well."
Cons: "Not much for overhead and it would be nice to have entertainment but can overlook that details if means low airfares"
Pros: "Friendly staff"
Cons: "I'm a tall man and I found the seats small and uncomfortable"
Cons: "Shaky and noisy flight, the transportation offered by porter could be vastly improved."
Pros: "The crew was great, which is not what I had expected of a crew stuck on a turboprop. A glass of wine and some snacks are included."
Cons: "My morning flight was canceled. Had I not checked the Porter website I would not have known, and would have been stuck at the airport for 8 hours until my rescheduled flight. I received a notification 90 minutes before departure indicating that it was canceled, but was not given a reason why (was it the weather? did the plane not make it to the airport the night before?)"
Pros: "convenient and on time."
Cons: "Delayed for 2 hours"
Pros: "Very friendly staff Free drinks (wine, beer, vodka coolers) in flight Easy small airport terminal at Billy Bishop Airport Very fast through immigration and customs"
Cons: "Policy that cannot standby got earlier flight - especially if later flight is already listed as delayed This is to force paying $150 fee, not customer friendly."
Pros: "Porter Airlines is a hidden gem. Any time I fly to Canada I will use them again and again."
Cons: "There was nothing to dislike."
Pros: "finally arriving...eight hours late"
Cons: "It wasn't just the hour and a half delay from the first flight or sitting on the plane an extra hour after boarding. Nor was it the over 3 hour delay of the second flight (itself two hours after the initial connection due to the first leg being late and then the initial second leg being cancelled). Flight attendants on the first porter flight were not simply talking to passengers. They were talking down to passengers. Customer service reps in Toronto, while understandably dealing with many complaints, thought a roll of the eyes would go unnoticed. It didn't, and the entire experience was unacceptable. So you know, the dinner I flew out for to celebrate one of my best friends wedding, I completely missed. Thanks Porter and Kayak."
Pros: "I love that you are maintaining a classy trip, complete with leg room for all and glasses for beverages!! I am so impressed."
Pros: "Very attentive, friendly and efficient flight attendant. Smooth flight. Informative captain."
Pros: "The pilot got us to Toronto."
Cons: "Everything. Contrary to most of my experiences with WestJet over the past nineteen years, this was the worst, overall, trip I have ever had with them, from delays, to missing my connecting flight, to gross incompetence with the staff, to a failure to even empathize with our situation (with a baby!)."
Pros: "I missed the connection."
Cons: "Making my connection"
Cons: "We never made it to our holiday destination. There were a handful of going to BDA from Pearson. Your inbound flight was late. Would it have killed you to hold it for 5 mins?"
Cons: "Flight was delayed two hours and not handled well by the airport staff. Boarding was a mess and disorganized. We were not kept informed of the reasons for delay."
Pros: "The food"
Cons: "The staff insisted on putting bags underneath seats for a 13 hours flight..."
Pros: "Flight and ground crew handled a cancelled flight perfectly, with good communication with the passengers, efficient handling of bag retrieval and hotel accommodation. “Rescue” flight following day was appreciated."
Cons: "More space, quicker boarding and getting off, and better transfers"
Pros: "The attendant didn’t take any chance on rainy whether condition and got me on an earlyer flight to make sure I wasn’t goinig to miss my connections flights. It worked out perfectly."
Cons: "Everything was perfect. Thank you"
Pros: "The crew was ok and the service acceptable"
Cons: "The got us a terminal in Toronto (for connection flight to Montreal) which took us 1 hr and 10 mins to switch. It is Air Canada which is sabotaging this good airlline. Is it unacceptable and Air Canada Rouge service is worst. Never fly ever again with Air Canada. I will give another chance to WestJ"
Pros: "Was the crew amazing, seriusly, we loved."
Cons: "We wait on board so long."
Pros: "The staff on board the westjet plane were nice but a bit short (except one blonde women flight attendant, she was lovely). The others seemed to be a bit short, likely due to heat or annoyance at punta cana airport"
Cons: "The boarding of the plane was by far a complete failure. I understand we are held hostage by PUJ airport but westjet needs to step up their canadian staff there. Language by westjet staff basically Spanish only and rude. We waited on a bus to drive 10 feet to our plane and the driver seemed to enjoy letting us sit in a closed bus with babies and children and elderly. One day this will cause a serious medical issue and westjet will pay dearly. Again, I am aware we cant control that but having a canadian manager there to ensure common sense is used with their customers from gate to plane is a must. Until better I will never fly westjet from there again. On the plane they ran out of food. Again major organizational issues from the companies point of view. Also made me pay twice to pick my seats on my connecting flights. This is petty and cheap. I will be demanding a discount or rebate from westjet due to all the above. If not my story will continue."
Cons: "2 hours late !!!!"
Cons: "I had safety concerns on the flight from YVR to Toronto because seated in the exit row were two individuals who were brought to the gate assisted on a cart and had to wait for assistance to get on and off the flight. They had very poor ambulation which made me nervous as these people have agreed, by sitting in the exit row, that they are able and willing to help in the case of an emergency evacuation. This was not a safe situation and was noted by several passengers."
Pros: "Most employees were courteous."
Cons: "Flights were delayed multiple times . boarding was slow, seemed un organized."
Pros: "The crew were very amiable and one member in particular was quite funny during the seat belt demonstration. First one I've paid attention to the entire time."
Cons: "Plane was freezing cold and seats were quite uncomfortable."
Pros: "Staff were helpful and smiling. Good value"
Cons: "We needed a better choice of food"
Cons: "Coffe was soooo bad!"
Pros: "Everything borded on time. Cabin crew was very accommodating in allowing me to move seats to an empty row."
Pros: "It was clean and on time"
Pros: "Flight was on time and flight crew was very friendly."
Cons: "Having to exit the terminal and go through security again when changing planes in Toronto."
Pros: "On time"
Cons: "Very expensive"
Cons: "Five hour flight delay due to a flight attendant not showing up on time, not taken care of in any way"
Pros: "Everything went smoothly. Flight on time."
Pros: "Crew was good as usual."
Cons: "Thought the flight may have been delayed due to issues with ice rain in Toronto. From what was said, it wasn't that, some other issue with the plane and a cancelled flight in the west. No email in advance, no apologies, no freebies (like even a stupid sandwich). You sit an extra 2 and a half hours in an airport with a 5 year old before a 4 hour flight, and see how much the lack of anything grates. And paying for the first bag on the flight. And the emails they did send were after we were already at the airport-in no time to do any good. I Usually like West Jet , but losing my faith in them. Wonder how flair is..."
Cons: "Original flight was cancelled . Re booked on a different flight , that one was delayed with no new time , with a threat that that flight would be cancelled , we were booked on a 3rd flight , to Toronto to connect to a delta flight to Atlanta . We were told that delta would give us our boarding pass to Atlanta at the delta desk in Toronto. At delta in Toronto we were advised that there were no available seats on the flight we were supposed to be booked on . Delta booked us to Detroit then on to Atlanta . Trip delay was over 9 hours and lots of stress and run around . Very disappointed with west jet . We have always used west jet and this was the first time we felt we were given very poor service .causing a very long and stressful day , arriving at our destination 9 hours later than planned , resulting in a 24 hour exhausting travel day."
Cons: "Yea missed the connection due to taking an obviously not sick young woman off flight from Jamaica I am a doctor"
Pros: "Our boarding agents were very helpful, courteous, and kind. They have a tough job, especially with all of the delays and fussy people. We were given quality service each time there was an interaction."
Cons: "We missed our layover flight due to a luggage error. Despite of this error, the agents we dealt with were very helpful. They got us on the next immediate flight with ease."
Pros: "No much.."
Cons: "To start.. due to your company combining two out going Toronto flights in Vancouver and then being late off the ground in Vancouver because if that we missed our connecting flight in Toronto to Ottawa. This in turn made us miss a very important appointment in Ottawa. I’m sure the company loves that they saved money by combining those flights however you flunked the test with me. All the corporate could care less about me missing my flight after they look at the bottom line but I will be taking my $1600 plus money elsewhere in the future because of the aggravation, frustration and I don’t care attitude that your company has provided me. I’ll I want to do is get back to Vancouver in my return flight hopefully put most likely on time with my two girls and forget that your company does exists. Thanks for the headaches and goodbye.."
Pros: "THE flight got me home"
Cons: "Th check in staff made light of what seat I was assigned stating it was the best seat. 23A a bulkhead back row seat that did not recline. I was then Seated next to an individual that should have had two seats to themselves instead of most of my seat and theirs. I was literally pressed into the bulkhead by the very large person next to me. Who had another large individual next to them. WestJet used to be a great airline that Had a little more legroom. Now airlines like flair offer the same flights with more legroom wider seats and far lower costs. WestJet has lost me as a customer that used to pay a little extra if There was a WestJet flight option"
Cons: "The stewardess (Stephanie was her name I think) grabbed my arm and pushed it out of her way rather than asking me to move. While it may sound dramatic, I am certainly not accustomed to a stranger putting their hands on me and it was hugely inappropriate and ruined my flight. This was my first WestJet flight after flying countless times with Air Canada. The whole experience was soured and I will never look at WestJet the same again."
Pros: "My first trip started on a poor note; I got to airport about an hour before boarding, only to find out that my flight was rescheduled from 9:30am to about 6:15pm ( or so) on that same day without prior notice. I went up to the counter and asked for confirmation for the switch and inquire if there was an issue, which may have affected my original flight. Turned out that the change was due to weather conditions at Toronto (makes sense). I had suggested that it would have been nice to receive some sort of notification, before starting that day way too early and inconvenience of going to pickup my car from the airport parking, only to come back again. The attendant sympathized with my plight and compensated me with a lunch voucher (which was nice of him and WestJet). Matter was resolved; I came back to catch my flight and the trip was wonderful :)"
Cons: "I didn't like the fact that my flight was rescheduled without receiving any notification from Westjet."
Pros: "Plane was clean"
Cons: "Waitjet did not perform preventative maintenance and had to change a tire at Gatwick delaying flight by 2 hours with terrible/late/inaccurate information about when flight would resume = FAIL Result was overnite in Toronto. Lets see how the 6:45 (3446) goes ?"
Pros: "Westjet scheduled me for the next available flight for free, unfortunately, it was the next morning."
Cons: "The Halifax airport security took so long that I missed my flight and had to check into a hotel."
Cons: "WestJet informed us Kayak did not pay them the funds they took from me on 11/26 and 1 had to pay for full price for the day to fly out. So kayak owes me $500"
Pros: "It was a smaller aircraft and the staff were friendly"
Cons: "was right at the back of the plane and could not hear the announcements clearly."
Pros: "It is inconvenient to disrupt your plans with such delays"
Cons: "It is inconvenient to disrupt your plans with such delays"
Pros: "The crew and service rendered."
Cons: "The chairs were in bad condition and the airline was delayed which made me nearly miss my next flight."
Pros: "I am mute and the staff was generally good at accommodating my communication methods. (still wish more staff knew American Sign Language; that remains the best flight experience ever)"
Cons: "Staff updated my status to Deaf passenger without my knowledge. I am not Deaf, my hearing is fine and I understand English perfectly. I have no problem understanding the safety messaging. I am mute, I can't talk, that's all. I try not to misrepresent myself so that I don't take resources from Deaf people, so this frustrated me. also, I guess WestJet changed food policy again, now MUST pre order food, because no food was available on the flight if not Plus."
Pros: "Everything went as expected and on time."
Pros: "The view of the ocean and all the lakes and ponds coming into St. John's."
Cons: "You don't have any good connections from New Brunswick to St. John's."
Pros: "Everything except the delays. I like the new app on your phone or tablet to watch movies and TV (and it's free now to watch movies like on AC!). I approve of this change westjet. The staff are very good at informing customers to make sure they download the app before boarding. However because people generally suck and don't listen there is always someone complaining about not having the app on board afterwards."
Cons: "Unfortunately this flight number is always delayed, WS269 Friday YHZ to YYZ. This is the flight I always pick for work schedule compatibility, but have found it to be delayed 30 min to 2 hrs the last 4 times I've taken it in the last 3 months."
Cons: "Seems like all the sandwiches have cheese in them not good when your allergic how about a tuna no cheese"
Pros: "Nothing in particular."
Cons: "We were delayed by 30 mins. We waited another 20 mins at the gate because there was another plane there. We only got cheetos as a snack."
Pros: "The fact that air Canada had a flight around the same time"
Cons: "Kept delaying with no clear idea of when we'd actually take off"
Boarded and departed on time, arrived early. Due to covid the plane was a widebody (787) so lots of upgrade options available for those that qualify for that sort of thing. Good food, happy cabin crew, good experience.
Great flight and crew. Left on time arrived early. Couldn’t ask for more.
Delayed for 2.5 hours, ending up awitching planes. As we left Charlotte at 0035, no services were offered. It was not a full flight.
Pros: "The plane was super comfortable"
Cons: "The crew of boarding was very rude"
Pros: "I did not take the flight, I stopped in Miami instead."
Cons: "Don’t know because I did not take this flight."
Pros: "Loved the individual monitors"
Pros: "Confortable seats"
Cons: "Having to go to a different line to pay for a heavy bag"
Cons: "Lack of entertainment and snacks for a 3 hr flight"
Cons: "Use another airline"
Pros: "The pilot did great job.brought us before time."
Cons: "Pay extra for bag :( No video screen No food The check in area was mooved without notice."
Pros: "Aubrie and Claire"
Cons: "Engine could have started. It didn’t."
Pros: "The plane was very quiet"
Cons: "I don’t like the stand to put your own iPads on. Just give us the screens. Seems cheap for a 5+ hour flight. Come on american."
Pros: "Arrived 5 minutes early which was great on a very late night."
Cons: "Landing was rough."
Pros: "Friendly crew, comfortable and ON-TIME!!"
Pros: "Some crew members were really nice"
Cons: "First plane broken; they got another one that came in...with electrical problems!!! Arrived over three hours late and nearly missed my cruise. No excuse! AA could check their aircraft the night before, mine was the first flight out. #AAwful flight."
Pros: "Thankfully they gave out ear buds on the plane"
Cons: "The flight was over booked, at the point of boarding there was no room left on the flight for any carry on’s so they wanted everyone to check bags one particular lady at the gate snatched my husbands boarding pass out of his had and threw it back at him so it landed on the floor. She came back with a checked bag ticket, this bag could have fit under the seat. We would have preferred not to check the bag because it had everything in it we needed access to like medication, ear buds, book, tablet, it also contained my Jewlery and various other things. The lady was extremely rude when I told her I prefer not to check the bag, she said we could take everything out of the bag we needed but that would have been 70 % of what was in the bag, where was I supposed to put all this stuff? My small purse was already full. my husband was upset at her treatment and said something to her and she told us we where welcome to book another flight. I paid a hell of a lot of money on this flight alone plus upgraded our seats with extra legroom. Once on the plane the seating was so crammed, uncomfortable and no legroom. My seat reclined but my husbands did not. I will never fly American Airlines again."
Pros: "Pero AA Me conectaron de inmediato al proximo vuelo y logre llegar a mi Cena de Navidad con mi familia.. Gracias"
Cons: "que las distancias dentro de los gates del aeropuerto es muy larga y como no camino rapido perdi mi vuelo..."
Cons: "The flight is delayed for 5 hours without any compensation"
Pros: "Smooth ride and early arrival"
Pros: "Crew was very professional and communicated well. Boarding was very efficient."
Cons: "WiFi did not work. AA going through a transition to new carrier and hard to know what services to prepay for as it is not on the flight"
Pros: "Easy. Efficient. Crew follows regulations and applies rules fairly and firmly."
Cons: "Signage unclear no ticket less check-in cpfisong announcers are rude in person and inaudible over PA system."
Pros: "Nothing exceptional"
Pros: "We were on a new plane and each seat had power."
Cons: "I was in the window seat near the back and there was a steel box (guessing for the electricity to the seat-back) that took up a third of the width for my feet."
Pros: "We were 40 minutes delayed but received good communication and had an uneventful flight otherwise."
Cons: "Horribly made me cancel flight because of 1min after 30 min cut off for boarding pass. Sat at the front desk for 29 minute arguing until my plane left."
Cons: "System resets & bright light bursts in our faces over and over. Also when cabin lights dimmed the blue lights on seats were not enough to light the way."
Pros: "Poor airplane not have nothing"
Pros: "Time in air was quicker since we left so late"
Cons: "We spent 45 minutes on the ground in miami waiting for rake off in a hot airplane with no real air. Babies were crying because of the heat and everyone was sweating and complaining."
Pros: "Having it finished without losing my luggage. Nothing else went right."
Cons: "Delay of one hour for missing crew member, delay of another hour sitting on runway waiting for revised takeoff queue, delay of another hour going back to gate due to equipment failure waiting in queue."
Cons: "Change of gate without notice because of this I lost my flight and I had to stay at the airport overnight the next flight was seven next day and the person out of content wass not nice at all she was so rude that didn’t make it easier for me !!"
Pros: "Aircraft was cool"
Cons: "Small children"
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Pros: "Everyone was pleasant & professional"
Pros: "Great service and convenient flight."
Pros: "Full flight which is to be expected flying in to Orlando. Badly done seating, I think every group was separated from at least one person in their party. Several people weren't given seat assignments until time to board, even if other people in their party were assignments seats when checking in. No ecplanaation of why. In flight entertainment was an older movie. No options, and no sound if you forgot your own headphones."
Cons: "The seating assignments of lack thereof."
Pros: "Staff for the airline was very good!"
Cons: "I had to check a second bag on my return. I entered Mexico with a skateboard carry on. When I went to leave, the airport would let me pass through with it. I was forced to check a second bag and it really bothered me."
Pros: "The free cookies were very good and the service was great the flight was smooth and quick"
Pros: "Poor for BIG Airline like that chips chips"
Cons: "NOT GOOD the is 2 MUCH for CHIPS"
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
Pros: "Crew was very nice ."
Pros: "excellent. on time. smooth flight & easy check in"
Pros: "On time"
Pros: "Engaged with customers no matter the seat preference"
Cons: "Boarding system not good !"
Pros: "Affordable first class seat - very unusual for AA"
Cons: "No complaints"
Pros: "All aspects of flight were perfect. Couldn't ask for anything more."
Cons: "Everything was perfect."