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Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."

Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Pros: "Services is good ."
Cons: "Food can be better"

Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."

Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"

Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Cons: "Delay due to strike"

Pros: "Everything works and quick to get to destination."

Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."

Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."

Cons: "Crew members in Amsterdam were very rude and disrespectful"

Pros: "Fantastic gate agents!"
Cons: "The food was terrible."

Pros: "The crew and the timing were ok"
Cons: "The seats were uncomfortable"

Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."

Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"

Cons: "Staff rude and short"

Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"

Cons: "Head support for 6 feet plus people on seats would be good"

Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"

Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."

Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"

Cons: "Flight cancelled"

Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."

Pros: "Helpful and kind crew"
Cons: "I wish there was WiFi"

Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"

Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Pros: "Friendly staff"
Cons: "Security check at gate; No priority"

Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"

Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"

Cons: "Inflight was better than I expected. But needs upgrading air crafts."

Pros: "Friendly and efficient crew. Flights were on time if not even early."

Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."

Pros: "Best airline in the business quick efficient and outstanding service What else can you say"

Pros: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."

Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"

Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"

Cons: "My suitcase didn't come with the airline."

Pros: "Everything is alright"

Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."

Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"

Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"

Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Cons: "Nothing"

Pros: "The crew members were professional."
Cons: "The seats could be better"

Pros: "The pilot got us to Toronto."
Cons: "Everything. Contrary to most of my experiences with WestJet over the past nineteen years, this was the worst, overall, trip I have ever had with them, from delays, to missing my connecting flight, to gross incompetence with the staff, to a failure to even empathize with our situation (with a baby!)."

Pros: "The crew were nice!"
Cons: "But this was like flying in an antique from the 20th century. No screens, AC not working well, tiny cabin. One of the bathrooms didn’t even have a sink."

Pros: "The on-board crew were very friendly and helpful."
Cons: "Boarding was terrible. One lady was very rude to people who are boarding. Also took quite a long time to board."

Cons: "We missed the connection between the two flights. They booked me for a flight the next morning. They did not provide voucher or reimbursement for food or lodging."

Cons: "We were on tarmac for an hour waiting to take off"

Cons: "No inflight meal, no inflight entertainment for 10 hrs onboard."

Pros: "Very friendly crew. Good seating"
Cons: "V limited complimentary food for long haul flight"

Pros: "Nothing"
Cons: "Always delays with this airline, hope their service improves now they have been bought out by Air Canada. Staff need training on how to deal with their delays, rather than the "I know as much as you" answer. Their staff have always pleaded blind ignorance when disruptions occur. AVOID."

Pros: "Friendly crew"
Cons: "Lack of food for long haul flight. Had to pay to eat. 43 dollars and only able to pay with debit/credit card rather than cash"

Pros: "Friendly crew, informative captain."
Cons: "Nothing- it was a very short flight, didn’t need anything else."

Pros: "Crew were very friendly and were having a good time during the flight, which was nice to see."
Cons: "No pillows or blankets supplied, luckily I had my own otherwise I would have been miserable. Worst surprise was that there was no food provided. On a long haul flight that was surprising, they should clearly say that on booking. There were snacks available for purchase, but not great."

Pros: "The food"
Cons: "The staff insisted on putting bags underneath seats for a 13 hours flight..."

Pros: "Did not fly. But delayed by a while"

Pros: "Crew."
Cons: "Timing. The flight was delayed by 1 hour and 15 mins."

Pros: "Nothing."
Cons: "Everything"

Pros: "Crew are always the best on WJ:) All smiles, real people, love it :)"
Cons: "On board entertainment not working :("

Pros: "On time, free coffee, free pretzels"
Cons: "Going home."

Pros: "Price"

Pros: "The stewardess was awesome."

Cons: "Flight from Fort Lauderdale to Toronto heavily delayed, missed connection."

Pros: "Left on time or mighty close to it. Arrived on time. Safe and mostly smooth flight. Flight attendants and pilot was friendly. Liked the price for a direct flight."
Cons: "Tight squeeze in the seats in terms of having the back of the passenger in front of you right in your face practically."

Pros: "Excellent all round. Good price. Nice seats. Excellent staff. Good boarding and disembarking. Highly recommended."
Cons: "It does not have free food and entertainment, but for the price this is acceptable."

Pros: "Service was good. Reached our destination before scheduled time"

Cons: "The flight was 5 hours 40 min late The Flight attended (her name was if not mistaken Staysy or start with S) was staying at the door as a security guard in a detention center without formal greeting “welcome on board”, no smile at all and later jumped on me regarding my bag. I was seated when her collage pulled my back bag from the compartment to make room for a bigger luggage, left it on the seat next to me and said will take care later. With frustrating tone Staysy showed up and command me to put it under the seat. I told her to put it under and not to command me with this tone... as it was not my decision the bag to be there. She did put it under but kept making comments and even did not apologize. A frustrating flights - over 5 hours late with spicy flight attendant attitude."

Cons: "I had safety concerns on the flight from YVR to Toronto because seated in the exit row were two individuals who were brought to the gate assisted on a cart and had to wait for assistance to get on and off the flight. They had very poor ambulation which made me nervous as these people have agreed, by sitting in the exit row, that they are able and willing to help in the case of an emergency evacuation. This was not a safe situation and was noted by several passengers."

Pros: "WE HAVE SPECIAL NEEDS AND THEY WERE VERY HELPFUL TO HELPING USE WITH ARE NEEDS THANKS SO MUCH IT WAS A PLEASURE TO FLY WITH WEST JET CHEERS monica formosa and josephine formosa thankyou to all west jet employees such wonderful kind hearted people"

Pros: "Good price for long haul destination. Efficient check-in and boarding process. Decent leg room for a budget airline."
Cons: "Food choice a bit limited - especially the free offering. In-flight entertainment is only available from the WestJet app to view on your own device - you need to know this before you board - otherwise you are not able to access any of the movies etc."

Pros: "Crew were friendly, efficient and helpful."
Cons: "Entertainment options were limited to what was being broadcast on regular cable channels. No movies or on demand content were available. Assigned seats were different than what was reserved during booking."

Pros: "At least they flown us back home.."
Cons: "Our flight to Toronto delayed by almost 3 hours and this was updated only 20 minutes before boarding, staff at checkin counter giving senseless excuses for the delay like crew members yet to come,weighing and balancing the baggage for fuel upload and even funny thing that captain just started his paper work for departure ( this is 2 hours after scheduled departure ). Did not offer any food coupons or any kind of compensation to anybody which created lot of inconvenience for travelers with young children..show some empathy Westjetters and operate like a professional carrier not like a curb side cab driver.."

Pros: "Wonderful family trip...comfortable seating, pleasant crew and enjoyable flight."
Cons: "Lots of walking in the airport"

Pros: "Friendly staff"

Cons: "WestJet seems unable to stick to a schedule. Three of my four flights were delayed and a connector flight through Toronto was cancelled altogether just after midnight, leaving me stranded at Pearson Airport. The ground crew were disorganized and unable to provide clear answers – other than their complete assurance that WestJet bore no responsibility for providing hotel accommodation."

Pros: "Sensible ticket price"

Pros: "The crew were very amiable and one member in particular was quite funny during the seat belt demonstration. First one I've paid attention to the entire time."
Cons: "Plane was freezing cold and seats were quite uncomfortable."

Pros: "The flight was delayed, so I was going to miss my connector. They made some calls and got me booked on a British air flight straight to my destination. Thank you!"

Pros: "Staff were helpful and smiling. Good value"
Cons: "We needed a better choice of food"

Pros: "good value for money. Staff were helpful"
Cons: "A direct route from St John's to London."

Pros: "Everything borded on time. Cabin crew was very accommodating in allowing me to move seats to an empty row."
Cons: "NA."

Pros: "Nice service."

Cons: "Tiny chairs"

Pros: "Quick"
Cons: "A little cold"

Pros: "On time. Efficient. No frills but perfectly fine!"

Pros: "It was clean and on time"

Pros: "Good service but pretzel is not great good. Very Nice stewardesses."
Cons: "The seated are too small, a bus is more confortable."

Pros: "Great service when checking in. Flight on time and comfortable."

Cons: "Haven’t yet reached our destination, it’s our honeymoon and would have hoped to have got ther by now instead of which we are having to layover in Vancouver until the next flight because of delays on first Leg of journey we missed connecting flight"

Pros: "Kind, courteous and helpful staff"
Cons: "It was good overall"

Pros: "Kind helpful staff"
Cons: "That you have to pay for entertainment and food on long haul flights"

Pros: "Talia is an excellent stewardess—She takes good care of people"

Pros: "The food was good"
Cons: "The chair is crazy small and tide was really not comfortable at all . I wish they could make it a little bit bigger"

Pros: "Ok"
Cons: "Comfort"

Pros: "Ok"
Cons: "Comfortable"

Pros: "Nothing"
Cons: "Everything!"

Cons: "More comfortable seats."

Pros: "Seats were comfortable in economy and entertainment system was excellent."
Cons: "Crew didn’t seem happy to be on board. Baggage was substantially delayed and both take off and taxiing after landing were delayed by approximately an hour each."

Pros: "Love Etihad service"
Cons: "Snacks, i didn't want set meal"

Pros: "Overall satisfied."

Cons: "Checking was slow at IAD and flight got delayed in Abu Dhabi and there was not good communication on delay."

Pros: "Only cleanilyness inside the plane"
Cons: "Customer service at the checkin at the airport and also the service by the flight attendant inside the plane"

Pros: "The crew was friendly and courteous."
Cons: "Make seats more comfortable and food more tasty"

Cons: "The airplane broke from Abudabi to Delhi with 4 hrs delay."

Pros: "The flight was on time. Food was reasonable."
Cons: "A bit more leg-room and there is some scope for improvement in the food. Also, the entertainement could have more south Indian content and also allow to access entertainement for more time."

Pros: "The crew"
Cons: "sea food"

Pros: "The cabin crew were excellent"
Cons: "Smaller que in Abu Dhabi at security"

Cons: "More cabin staff only 3 attendants for a packed flight Long wait for another plane to land so people could get on Late landing Generally uncomfortable due to full plane and inconsiderate people May not use again"

Pros: "Quick boarding, minimum queues."
Cons: "Everything. What an absolute joke of an airline. 1) Flight attendant spilt a half a bottle of water on me and didn’t even apologise 2) Same tv shows and movies as 5 months ago. 3) no eye shades 4) entertainment turned off around 20-25 mins before landing and all headseats collected 5) staff"

Pros: "Food and crew"
Cons: "Entertainment, comfort"

Pros: "Good crew"
Cons: "Service could have been better"

Cons: "My wife had a drunk passenger sitting next to her and the crew did nothing to stop the man from misbehaving.....what can I say to this inefficiency ??? I choose to not travel with ETIHAD ever again."

Pros: "..."
Cons: "....."

Pros: "Main meal (Singapore noodles) was actually ok."
Cons: "The cabin crew had a very difficult time dealing with the annoying passengers, who were mainly tourists returning from Abu Dhabi. They had a tough job, but it was all very negative and stressful."

Pros: "Good news, the checking in process was so delayed as there were so many people, they made sure all who checked in, got on the plane, no hitches on the lugguages either. I got my lugguage in Singapore."
Cons: "JFK to Singapore through Abu Dhabi. The checking in process at JFK was a mess, it was a full flight. There were many people, trying checking in. Two lines, (1) checking in. (2) checked in, dropping off bags. Some of us who had checked in online was trying to drop off bags only. After waiting 1.5 hours, this line isn't moving at all, while the checking in line was moving. Tried telling the gentlemen in charge who worked there that the checked in line dropping off bagguage was not moving, he didn't really care, they made all kinds of excuses saying other people were waiting, so they were completely clueless as to what was going on. I have never experienced this ever and I fly massively each year. First and last time in Etihad. JFK to Abu Dhabi is a good 13 hour flight. NO SNACKS. SG/BA, or any other airline really has nice sandwishes, ramen, chocolate, cookies, chips. Etihad has NOTHING. Not that I snack but still with a 13 to 14 hour flight, airlines should have something to eat during long flights. Really. Etihad who brands and advertises brilliantly, was extremely disppointing to actually be on the flight."

Cons: "The food was seriously too small in portion! Had to go hungry on a full service 14hr flight!"

Pros: "Being time conscious"

Pros: "Flight cancelled"

Cons: "Boarded by bus"

Pros: "Everything, the staff were very friendly and helpful, food, flight and boarding was excellent"
Cons: "Nothing"

Pros: "Everything is fine and good"

Cons: "Unusually the crew were quite stand off. Normally cheerful and accommodating this crew gave you the feeling you were in the way and tiresome"

Cons: "Smaller leg room than other airlines"

Pros: "Cleanness + Friendly"
Cons: "Plane is little far way from terminals compare to Emirates flights"

Cons: "Flight was hot ac not working enough food was horrible."

Pros: "More legroom Crew was couteous"
Cons: "Poor quality food Old planes"

Pros: "The flight was comfortable even though it was full. Punctual too."
Cons: "Not able to check in on line. Had to queue for 50 minutes at the check in desk. The passport control was almost as bad . I arrived at the airport 1 hour and 45 minutes before departure. By the time I had check in and pass through passport control and security it was just 20 minutes until flight departure time"

Pros: "Passsenger fighting for seat ,hostess very rude and not professional"

Pros: "The crew took care of their passengers' needs throughout the flight with plenty of food and drinks."
Cons: "My headphones or speaker did not work on my TV so I was unable to watch any movies. It was difficult to sleep as I was woken up to see if I wanted food or drink"

Pros: "great plane, comfort, crew"
Cons: "Food and entertainment"

Pros: "Prompt departures and arrivals"
Cons: "Lack of leg space and the food"

Pros: "Nothing"
Cons: "The employees in the plane and at the counter they are not helpful"

Pros: "Charging for devices at the seat, not too cramped."
Cons: "Out of DC, they weighed every carryon item both at check in and at the gate. I couldn’t fill my water bottle before boarding or I would have been overweight... I’ve never had an airline be so picky. And then they lost one of my bags - ironic given the precision about baggage weight."

Pros: "SERVICE VERY GOOD"
Cons: "FOOD NO GOOD AT ALL"

Pros: "service"
Cons: "Meals could be improved"

Pros: "Very gd service"

Pros: "Great cabin staff"
Cons: "Uncomfortable. Entertainment was unwatchable. In physical pain from poor seating."

Pros: "Same as Above"
Cons: "Same as Above"

Pros: "The staff were so helpful and friendly. Such a lovely bunch"

Cons: "The temperature in the plane was too high ie it was too hot and not enough drinks given out"

Cons: "Crews attitudes"

Pros: "The air staff were so good!!! So friendly and so attentive!!"
Cons: "Nil"

Pros: "It's a direct flight."
Cons: "Everything - the plane was last updated in 1989 (you can still see where the cathode ray screens were bolted to the central overhead bins), the entertainment is laughable, several didn't work - passengers were given choice of putting up with that or getting off flight. A flight to endure, not enjoy"

Pros: "Polite, helpful crew"
Cons: "Nothing, would recommend"

Pros: "Customer service from SFO to YVR. The BNE to YVR customer service wasn’t good when I came, particularly from the Brisbane airport staff, but going back, it was great."
Cons: "Better food, otherwise good"

Pros: "I don’t usually complain, but this was probably my least comfortable flight. Not much that I liked about the flight."
Cons: "Compensation or at least an apology for tv screen and air conditioning not working. The flight was hot and boring."

Cons: "Toilets were dirty and not enough toilet papers"

Pros: "Friendly staff"
Cons: "2 hour delay due to mechanical issue sitting on the tarmac."

Pros: "Crew were exceptionally good, friendly and helpful. Great entertainment system."
Cons: "The food is terrible, overcooked watery beefless beef dishes. Better ti brng your own food."

Pros: "Staff were friendly and helpful."
Cons: "Movie selection was limited although I found one in the lot that I thoroughly enjoyed. As always with Air Canada, you only get the most basic snacks and everything else is extra."

Pros: "Really nice comfortable seats, amazing windows larger then usually with new technology. Food was ok. It was nice that crew constantly was offering drinks"

Pros: "In flight attendance was excellent and we were nearly overfed with plenty of drinks, snacks and meals. It was nice to see both young and elderly ladies as air hostess. This is a strong statement in non discrimination on Account of age in employment. To see a red Indian lady among them was very refreshing."
Cons: "Dimming of the windows was not user friendly and we had to put up with bright reflected lights from clouds. On ground both in Calgary and Vancouver the wheel chair attendance was not at the same level as in Frankfurt where it had been given with paramedic competence."

Pros: "Flight was great. Check in not so."
Cons: "On March 18, 2018 Joanne, Kevin, and Allison Sheridan were booked to go from SYD to YYJ and only Kevin took off. We went to the airport and my daughter Allison was too anxious to get on as she had to leave her father behind. After she calmed down we went to get on the flight and the lady at the check in, (Onwsha) said it was too late and we could leave the next day. She changed my tickets on the computer and said if we came on Monday, March 19th there wouldn't be a charge but if it was any other date it would be $150.00 per ticket/person. When I arrived to check in on March 19th I was charged the $300. I spoke to Sharon Smith who was with Air Canada Customer Service Coordinator and I explained I was told something different by the customer agent. I told her if I knew that and I was told by Onwsha I would have went on the flight on March 18th but would not have checked the bags and just taken carry on luggage as my husband was still at the airport and he could bring them when he came over. Sharon Smith said there was nothing she could do and we had to pay the $300.00. It really has left a bad taste for me with Air Canada especially how many seats were spare and I was told something different from Onwsha. Thank you for your time. If any other details are needed feel free to contact me."

Pros: "Service was impeccable. In flight entertainment was good"
Cons: "Food was nothing special"

Pros: "Only thing good was the brevity of the flight."
Cons: "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."

Cons: "Put on Turkish air landed 12 hrs late lggage still missing"

Pros: "Vegetarian food needs lots of improvement"

Pros: "While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff."
Cons: "My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options."

Pros: "Great food and good space for economy"

Pros: "Organised zones for boarding"
Cons: "i am à French National ( France) living in UK. After a confusing conversation from the officer not understanding that I was not travelling to France ( assumption) I was asked to show evidence I had the right to enter UK !!!! I explained I lived there permanently ; I was then asked why French hate English so much!!! To which I explained only narrow minded people would believe so and that the style of her comment were not appropriate . I explained my children were half French half British and that her comment was offensive ."

Pros: "The hot dinner was good"
Cons: "The pudding was poor, it was just a wrapped cookie. The movie selection was terrible! Most of the films were very old!"

Pros: "great service from start to finish would use again"

Pros: "its was smooth"

Cons: "Horrible customer service from check in through to the flight attendants. Needed to download app on my phone for an international flight in order to watch movies. Was very unimpressed with the experience."

Pros: "The plane took off and landed on time."
Cons: "The food was terrible and the staff were in there own world and not particularly polite. Hand luggage was not managed so the bins were rammed. Some people had 3 pieces of large hand luggage. Food was the worse I have had on any flight. I would rather pay and have something edible. On 2 of my 3 flights the staff were so wrapped up in there own life's, they did not manage to finish the safety checks before taking there seat. Overall a poor experience."

Pros: "Constant supply of food"
Cons: "No entertainment on seats"

Pros: "Flew economy from Los Angeles to Vancouver. Aircraft looked like a newer Airbus A320 with the new Air Canada branding (black lettering against white fuselage). Air Canada check in process has passengers use self service kiosks first and then take the tags and luggage to the counter. The employees at check in were all very efficient and made sure the line didn't get too long. The flight left on time. Every seat had personal entertainment system, and mine worked great. The flight attendants themselves were very professional."
Cons: "The in flight magazine was water damaged and somewhat soiled (probably from prior passenger's drink). I wish the on ground cleaning crew would take the time to inspect the seat back pockets."

Pros: "Boarding was very well-organised ands clearly explained."
Cons: "USB socket broken and non-functioning. Plastic fork snapped and shed tines. A truly ghastly movie selection."

Pros: "I flew through Vancouver from Boston on my way to Brisbane, Australia and back. I was nervous at first because of the 2 hour connection windows. This might be a testament to Vancouver Airport more than Air Canada. The entertainment was ok. It had a decent variety to select from but i only ended up watch a few things and entertaining myself or sleeping. I paid to sit in an exit aisle as I only had middle seats to select from. It was worth paying for the freedom to stretch your legs and get up anytime without disrupting your row."
Cons: "The food was ok, I personally wish the drink cart came by more often so I didn't feel rude asking the air hostess each time. They were always very accommodating though."

Pros: "It flew from point a to b safely"
Cons: "Last time I saw a similar cabin was when I was 10! I'm 37 now. The overhead baggage bins were made for small bags from a different century. seats were grey....grey. In flight entertainment was by app...that you have to download first, I should have known beforehand. Food was little munchies. Seemed like an old and tired airline"

Pros: "Great service from the staff and crew. Comfortable flight in every conceivable aspect!"

Cons: "No TV"

Pros: "The crew were friendly and helpful."
Cons: "The screens in front of the seats didn't work for everyone. They attempted to fix the system by restarting it, but the problem remained unfixed."

Pros: "Everything was great"

Cons: "Flight delayed, did not leave Vancouver until after we were supposed to land in Portland. No tv or wifi"

Pros: "The flight was comfortable over all. It was on time. The staff was pleasant."
Cons: "It was hard to connect our computer to the movies. It was rather confusing and eventually we came to the conclusion that there were only 2 films that were compatible with our laptops. They were the unrated films from film festivals."

Pros: "Very comfortable and clean aircraft. Friendly crew. Seats at the front of Economy had excellent legroom. Helpful flight announcements from the captain."
Cons: "Air Canada has only one gate at Houston, which appears to be in constant use, at least in the early afternoon. If one flight is delayed in departure, it causes a backup with other flights."

Pros: "Nice plane."
Cons: "WAY too hot."

Cons: "Took forever to board"

Pros: "Not much to compliment on. The flight did offer a great selection of movies to choose from during the trip."
Cons: "Constant flight delays. We were left on the runway for two hours before taking off due to an issue with the laboratory. The plane was overpacked, not allowing much personal space even in the aisle seat. People were sleeping on the floor and some in the aisles, creating a tripping hazard to those wanting to stand and stretch or walk to the restrooms. Those who attempted to sleep in their seat found that the seats were very uncomfortable and had very little to no leg room. When it came time to land at our destination, we ended up having to circle the airport for an additional 35 mins waiting for the terminal to free up. It was a very long 10hr flight that even the nice selection of movies to choose from couldn't help. Terrible flight experience, Canadian Air has really gone down hill."

Cons: "Baggage hasn't arrived after 45 minutes"

Pros: "Long wait for ticketing and at customs during transfer"

Pros: "Reasonably good all around."
Cons: "I paid for an upgraded seat on this flight and wished I hadn't. Whole rows of seats were empty and I would have been more comfortable in my original seating, according to the seating plan during online check in the entire plane was booked out but for a few seats."

Pros: "Overall a good experience. Had to pay for food but it was quite good so I didn't mind. Supposedly the crew were short staffed but I found them attentive and helpful and to be honest I believe the people who complained may have been a little precious."

Cons: "No wifi"

Pros: "service is good"
Cons: "2 hour delay in takeoff caused our connecting flight to miss our bags. We barely made the flight."

Pros: "Meals were good and I do like the premium economy seats."
Cons: "One issue that the premium economy seats have is that they recline button is very stiff to push. Then when you have final pushed it in then push back on the seat it falls to the full recline position, potentially surprising the passenger behind. I thought this was isolated to this flight but have now encountered in 2 subsequent flights in AC premium economy."

Pros: "The flight attendant struggled were young very helpful and nice"
Cons: "No TV on back of seats. Seats very uncomfortable"

Pros: "Staff were friendly"
Cons: "Seats were narrow and sitting in aisle seat you were constantly hit every time cabin crew took trolley up / down aisle. Woke up by cabin crew banging into me."

Pros: "Movies"
Cons: "Food was terrible especially for Prem economy. Chicken dish very bad. Difficult to get a second glass of wine with main meal."

Pros: "Flight was good. Left a bit late but made up time"
Cons: "Security took nearly an hour to get through even though it didn't look very busy."

Pros: "Very helpful crew and staff assisting with golf buggy ride"