Pros: "Crews were attentive to elders."
Cons: "Food is mediocre."
Pros: "The crew is okay but they seem to be always in a hurry that they do not notice us when we ask for somerhing like water or anything to drink."
Cons: "We noticed that we felt hungry, the meal served was not enough. The snack was not served and we had to ask for something to fill our tummy."
Cons: "The food was terrible. Only one option and I didn't like it."
Pros: "Was amazed because of the Hello Kitty theme in the plane , very friendly staff very worth trip"
Cons: "Nothing everything went well"
Pros: "Leg room of seats is spacious"
Cons: "Depart on time"
Pros: "Five stars rating!"
Cons: "airport personells are rude and lazy. airline seats are very unconfortable. flight attendants not very a comodating to seniors like me"
Cons: "Lock ( tsa approves) to )my luggage was damaged or deliberately cut off that it is difficulty to Manage the zipper with ease. Since the luggage’s were retrieved at end of the trip, I am not sure where these damaged occurred , either in states or Taipei or when tsa did their search, I do not have any noticed paper to explain the cause of damage lock either"
Pros: "Despite the short flight, they still served a delicious meal! Great movie and music selections. Would definitely fly them again."
Pros: "Orderly way of boarding, restroom is clean & tidy, good legroom between seats, smooth landing"
Cons: "During Taipei to Manila flight, the attendant promised to bring a blanket I requested but never came back."
Pros: "Seats comfortable; crew members friendly."
Cons: "Somewhat limited choice of movies/TV shows."
Pros: "As I said on the last flight enjoyed the flight and the crew as amazing"
Cons: "Just like on the last flight maybe have more inflight entertainment more movie and tv selection"
Pros: "Pleasant friendly crew. Clean bathrooms."
Cons: "Entertainment choices seem to be limited compared to the long haul international flight."
Cons: "Late boarding"
Cons: "food not that good"
Pros: "Was quite nice for a two hour flight. They gave us a free meal again."
Cons: "Nothing I didn't like."
Pros: "I liked their services the most. All staff and crew were very courteous."
Pros: "Terrible experience"
Cons: "I was refused permission to board the plane"
Pros: "The vegan meals were tasty."
Cons: "Not enough leg room. Seating not wide enough."
Pros: "Flight was good especially since I know I'm flying I can't really expect much and I'm not a picky person."
Cons: "Food ia not that good. Need to have more flavor"
Pros: "Crew are great. Food not so bad. Overall is great services."
Cons: "Nothing so far."
Pros: "The is nothing I can say I did not like with the Vancouver to Taipei Sector of our flight. I was impressed with the crew, the food, entertainment, seat space, leg room, etc..."
Cons: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. This was is our first experience with EVA Air. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad. The food was great! Both my wife and I like the dinner and the breakfast served. Also, the price of EVA Air’s Premium Economy is great compared to similar Asian Airlines from Vancouver to Manila. EVA Air was the cheapest when we started shopping for flights from Vancouver-Taipei-Manila."
Pros: "Good legroom."
Cons: "Was asked if I could check in my carryon because flight was full. I refused because I had something fragile in the bag. after boarding several overhead bins were empty."
Cons: "I was stuck in a window seat with 2 handi capped women in the middle am Nd aisle seats. I felt trapped. I could not use toilet because these women had so many bags that it was all but impossible to get out of my seat. In an emergency i would have died. Bottom line. I would have died."
Pros: "Everything Hello Kitty."
Cons: "Ugly uniform."
Pros: "I like the food. And also the great crew! very nice and always smiling. I didn't get bored because of the entertainment and they're always serving food all throughout the flight! I'll definitely fly with EVA again."
Pros: "Everything was quite pleasant. Decent breakfast, plenty of drinks, including coffee and tea. Very considerate and hospitable airline stewardesses."
Cons: "EVA Air app is quite lacking. My friend us the app, checked in and downloaded his boarding pass. Unfortunately, the lady at the secruity screening checkpoint couldn't can the pass, so he had to leave the line after waiting so long to get a paper boarding pass."
Pros: "Everything was good as always."
Cons: "Circled over Manila for 30 minutes but that is more of an airport issue not an Eva airline problem."
Pros: "organized fast service!"
Pros: "excellent staff, and care for the passengers. definitely the best airline i have ever flight with."
Pros: "Arrival was earlier!"
Pros: "Crew service"
Cons: "Entertainmen not too many"
Pros: "appreciate staff moving things along quickly so that passengers can get settled and enjoy short trip while resting."
Cons: "The 2.5 hour flight was delayed by 2.5 hours due to F.O.D. on the tarmac. Plane had to be towered back to the terminal for refueling. Ground crew in Manila was not helpful in assisting passengers with connecting flights."
Pros: "Section 20 seats so spacious and comfortable"
Cons: "Uppprr number seats too narrow"
Cons: "40 minutes late on boarding time"
Pros: "comments exactly like above except this time i did not ask for wine."
Pros: "See above comment please"
Cons: "See above comment please"
Pros: "Flight attendant Elvis was Great! Very friendly and attentive. This was my 1st time trying EVA. There will be more!"
Pros: "I like the service."
Cons: "The Taiwanese food wasn't really that great. I hope they can change the menu."
Pros: "Fast actions by tha FAs"
Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "The crew."
Cons: "The time between flights."
Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."
Cons: "Delay due to strike"
Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Pros: "KLM staff is great"
Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pros: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Cons: "My suitcase didn't come with the airline."
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Pros: "Good flight, arriving well on time."
Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Pros: "The entertainment options were good."
Cons: "Flight was cancelled."
Pros: "Nice crew; clean plane; decent dinner"
Cons: "No entertainment system; insufficient knee space"
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pros: "Fabulous trip with friendly, helpful staff"
Pros: "Absolutely nothing!"
Cons: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Pros: "Very friendly crew"
Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Pros: "Very friendly and helpful personnel."
Cons: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."
Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Cons: "Klm flight has very congested seating Getting information about eticket was pain"
Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed that the flight didn't have wifi / USB):"
Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Pros: "We love the flight all the way"
Cons: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Pros: "It was very comfortable"
Cons: "The crew was great"
Pros: "Quick and efficient flight. Crew very organized. Great language skills"
Pros: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"