Recent Reviews
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- Neutral
- Negative
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2.0
Pros: Noting
Cons: When I approached the counter they told me i need to make the reservation 5 days before, but why your website didn’t give us any notifications? Then we had our worst experience in PH ever, thank you for your poor service
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2.0
Vehicle was unable at time on reservation
Cons: Agent required that 2-3 days advance notice despite instant confirmation through international website.
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2.0
Never was able to get a car
Pros: Nothing
Cons: I arrived at the rental counter and they informed me no cars. Then they said they had a car, but it would cost me in cash twice as much as what i had booked. After waiting for 2 hours fro them to honor the reservation I left. Kayak should not take reservations when the local providers are unable to connect with the reservations taken.
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2.0
Will never use Kayak or Avis...
Cons: Confirmed reservation... Arrived at pickup spot, couldn't find me a car - cancelled my CONFIRMED reservation.... Kayak was no where to be found as the booking agent.... VERY VERY POOR...
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8.8
Great
Cons: Well there should be helpful guide to areas to drive stick or automatic. Hilly terrain like Baguio is one of them.
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4.0
Pros: Car was clean
Cons: They dont have the car on the pick up location. And no shuttle to get the rental.
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2.0
Simply DON'T
Pros: Nothing
Cons: After a 24 hour long flight you simply want your rental car. Well; Avis didn't approve our European driver license! they would only accept US and Filipino driver licenses. There was NOTHING listed about this on the web site. When we deal with them two people was waiting next to us and they told me that they knew it would happen as Avis don't accept foreign driver licenses but they could rent us a car.....well thanks but the car ended up being twice the price. Simply don't rent with Avis in Manila!
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2.0
Car not available
Pros: No car available when I came to pick up the car. Guy said "no car available". Communications end.
Cons: Save me money,lol
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6.8
Cons: Rental office workers: They should approach people coming in..they just talking to each other and watching customers .they need a lot more of costumer service training.
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4.8
Inconvenient and slow service and given an old car
Pros: Staff was very polite
Cons: Claimed that location was "in terminal" but had to be shuttled to off airport location. I arrived at avis booth on time as reservation and there was no body at the booth. Waited awhile just to be shuttled to another location. No big deal. At the location it felt like the staff was not ready to hire me a car, told the car was not ready. Took an hour and a half for the car to come. Car came and they told me they are changing my car again due to undisclosed reason. Finally gave me a pretty old toyota vios with lots of scuffs and scratches so that took a long time to mark on the damage report sheet. No big deal. Its just the two lus hours i wasted just to get on the road that ruined the experience.
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6.8
Pros: The Avis agent was very helpful in acquiring other available vehicles outside the Airport Terminal for us to rent.
Cons: Although my reservation was not on the list...
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4.8
Worst car of 3 rented.
Pros: Wipers smeared making it hard to see through an existing glare on front window. Read and side windows had added tinting making it hard to see traffic in daylight, hard at night, impossible it the traffic had less than great lights which is common here in the Philippines.
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6.8
Cons: Rental office workers: They should approach people coming in..they just talking to each other and watching customers .they need a lot more of costumer service training.
review from
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6.8
Pros: The Avis agent was very helpful in acquiring other available vehicles outside the Airport Terminal for us to rent.
Cons: Although my reservation was not on the list...
review from
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2.0
Pros: Noting
Cons: When I approached the counter they told me i need to make the reservation 5 days before, but why your website didn’t give us any notifications? Then we had our worst experience in PH ever, thank you for your poor service
review from
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2.0
Vehicle was unable at time on reservation
Cons: Agent required that 2-3 days advance notice despite instant confirmation through international website.
review from
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2.0
Never was able to get a car
Pros: Nothing
Cons: I arrived at the rental counter and they informed me no cars. Then they said they had a car, but it would cost me in cash twice as much as what i had booked. After waiting for 2 hours fro them to honor the reservation I left. Kayak should not take reservations when the local providers are unable to connect with the reservations taken.
review from
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2.0
Will never use Kayak or Avis...
Cons: Confirmed reservation... Arrived at pickup spot, couldn't find me a car - cancelled my CONFIRMED reservation.... Kayak was no where to be found as the booking agent.... VERY VERY POOR...
review from
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4.0
Pros: Car was clean
Cons: They dont have the car on the pick up location. And no shuttle to get the rental.
review from
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2.0
Simply DON'T
Pros: Nothing
Cons: After a 24 hour long flight you simply want your rental car. Well; Avis didn't approve our European driver license! they would only accept US and Filipino driver licenses. There was NOTHING listed about this on the web site. When we deal with them two people was waiting next to us and they told me that they knew it would happen as Avis don't accept foreign driver licenses but they could rent us a car.....well thanks but the car ended up being twice the price. Simply don't rent with Avis in Manila!
review from
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2.0
Car not available
Pros: No car available when I came to pick up the car. Guy said "no car available". Communications end.
Cons: Save me money,lol
review from
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4.8
Inconvenient and slow service and given an old car
Pros: Staff was very polite
Cons: Claimed that location was "in terminal" but had to be shuttled to off airport location. I arrived at avis booth on time as reservation and there was no body at the booth. Waited awhile just to be shuttled to another location. No big deal. At the location it felt like the staff was not ready to hire me a car, told the car was not ready. Took an hour and a half for the car to come. Car came and they told me they are changing my car again due to undisclosed reason. Finally gave me a pretty old toyota vios with lots of scuffs and scratches so that took a long time to mark on the damage report sheet. No big deal. Its just the two lus hours i wasted just to get on the road that ruined the experience.
review from
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4.8
Worst car of 3 rented.
Pros: Wipers smeared making it hard to see through an existing glare on front window. Read and side windows had added tinting making it hard to see traffic in daylight, hard at night, impossible it the traffic had less than great lights which is common here in the Philippines.
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