Milwaukee Car Rentals

Cons: When I went to pick up the car they talked me into a different car which definitely wasn’t going to work. Turns out all the people working at dollar in the garage were hanging out in the car I needed. It smelt and did not feel very clean. Then when I returned I was about to miss my flight so didn’t fill up the car so I know this is my fault but it ended up costing $140 in gas. I knew it was going to be bad but by my calculations I figured half of that. Crazy.

Cons: Waited in line 45 minutes to rent car. Charged $13.50 per day extra for additional driver.

Customer service akin to the DMV

Pros: Car was great. Very clean.

Cons: The people behind the counter had absolutely no customer care qualities. All 3 people acted like they would rather be anywhere else. That’s on management to train them properly. Oh wait, management wasn’t around. Also my car, and the cars of several others, weren’t even ready for pick up. Upon return, there was one individual taking care of about 15 different cars, backed up into the exit lane. Get these people help and proper training. I will avoid renting from Dollar in the future.

Rate Change

Cons: Upgraded and tried to pick up two hours before my window. They tried to change rate from $200 to $700 Returned one hour after (within normal grace period) and they tried to charge me $900. Both times I caught it and had it corrected. LOOK AT YOUR CONTRACT BEFORE YOU LEAVE

Horrible car rental company

Pros: I've rented many cars over the past 20 years and I have never had such a horrible experience. They tried to downgrade my reservation and then I had to wait over an hour to get the vehicle.

Cons: Customer service was awful for pick up and even worse dropping off. Several other people in the line were very unhappy as well!

Worst rental car experience of my life.

Pros: Nothing

Cons: Attendant was rude and then added a bogus $52 charge to our fee when we turned in the car. I don't think he expected me to catch it, but I did and when I insisted he remove it, he said there was "nothing I can do, you'll have to call customer service" probably thinking I would just pay it. Well, I called customer service and they tried to make excuses for the fee and say there was nothing they could do. I kept calling and stayed on hold four times for over 2 hours. Finally realizing I was not going away, they reluctantly removed the fee. I also realized 2 hours and 100 miles later I had left my cell phone in the rental car. So I immediately prepared a lost item report on the Dollar website, and followed their instructions. THREE days later, my cell phone showed up on their lost and found list. I waited patiently to get confirmation they were returning it, then finally started emailing, messaging and then calling Dollar's customer service to ask what was happening. I got an email back from CS stating they had not yet found my cell phone, when it had been listed on their OWN lost and found site for FOUR DAYS. This is the most incompetent company I have ever rented from. Nothing but excuses from every employee I spoke with, and 8 days later I still don't know if or when I will ever see my phone again.