Miserable Customer Servicd

Cons: When I arrived, the woman working at the counter asked if I wanted to upgrade. I said no. I asked to add liability insurance. When she printed the initial copy of my rental record, it had both extensive additional insurance charges and an upgrade fee. I asked her to remove both of those and said clearly that I did not want to upgrade the vehicle. Now that I have returned the vehicle, I reviewed my final charges and see that there is a $90 upgrade fee included. I called the customer assistance line, but they stated they did not have the ability to do anything more than give me 50% back on my card. They were generally unpleasant and unhelpful. While I understand the contractual obligations of a rental agreement, I am deeply frustrated and disappointed with the representative at the Dollar counter in Milwaukee. At worst, she intentionally misled me; at best, she made a careless mistake that is costing me over $100 when you account for taxes and fees. This feels deceptive and I will not rent with them again.

Cons: When I went to pick up the car they talked me into a different car which definitely wasn’t going to work. Turns out all the people working at dollar in the garage were hanging out in the car I needed. It smelt and did not feel very clean. Then when I returned I was about to miss my flight so didn’t fill up the car so I know this is my fault but it ended up costing $140 in gas. I knew it was going to be bad but by my calculations I figured half of that. Crazy.

Cons: Waited in line 45 minutes to rent car. Charged $13.50 per day extra for additional driver.

Customer service akin to the DMV

Pros: Car was great. Very clean.

Cons: The people behind the counter had absolutely no customer care qualities. All 3 people acted like they would rather be anywhere else. That’s on management to train them properly. Oh wait, management wasn’t around. Also my car, and the cars of several others, weren’t even ready for pick up. Upon return, there was one individual taking care of about 15 different cars, backed up into the exit lane. Get these people help and proper training. I will avoid renting from Dollar in the future.

Rate Change

Cons: Upgraded and tried to pick up two hours before my window. They tried to change rate from $200 to $700 Returned one hour after (within normal grace period) and they tried to charge me $900. Both times I caught it and had it corrected. LOOK AT YOUR CONTRACT BEFORE YOU LEAVE

Horrible car rental company

Pros: I've rented many cars over the past 20 years and I have never had such a horrible experience. They tried to downgrade my reservation and then I had to wait over an hour to get the vehicle.

Cons: Customer service was awful for pick up and even worse dropping off. Several other people in the line were very unhappy as well!