Pros: If anything, it was a proper price at first sight
Cons: - Check-in took extremely long
- Car was dirty
- Gas tank was 80%
- 58692 km on the clock, which is a lot for a not so good car
- Electronic key failed multiple times
- Screen wash reservoir empty
- Tires or wheels made a terrible whooping noise
When returning the car the return agent complained heavily about the car being dirty, which was caused by the roads being very muddy due to the heavy rain that came in during the past days before our arrival. I did not wash the car before returning, because it was also not washed when I got it.
He also immediately found a dent (very suspicious because the dent was invisible from standing next to the car, it almost looked as if he exactly knew where the dent was) underneath the car on the left side of which he tried to blame me because it was NOT on the damage form.
I did for sure NOT bump on to something that might have caused this dent. If they rent out old cars with over 58000 km and then try to blame me for some not obvious damage, they should present clear detailed pictures of all sides including the bottom, with a creation date of 1 minute before pickup, so I can check all damages upfront. I never went on my knees to check the bottom of any rental car.
When picking up the car they already missed a very obvious big bump in the hood, luckily, I saw that one at 02:00 at night with bad lighting, otherwise, based on the attitude of the people, I expect they would have tried to blame me for that one too.
I normally rent with Hertz (gold member) and never had any problem and I now know why budget is cheaper.
I MUST SAY THAT I HAVE NOT BEEN CHARGED YET BUT THE EXPERIENCE WAS ENOUGH TO MAKE ME MAD AND VERY SUSPECIOUS and if they really going to charge me for the damage, I will try to get my credit card company to go against them.
IT WAS A VERY BAD AND OFFENDING EXPERIENCE!
11 Aug 2017
Pros: The car was comfortable.
Cons: We were vastly overcharged. Our rental stated the full cost. On arrival, Budget extorted additional fees and surcharges, items that were noted as zero on our confirmation. Budget tried to say it was Kayak's responsibility and Kayak said it was Budget's. Around and around I went. The increase in fees was 60%. Kayak was nice and said that they are not a travel agency but only a search engine and that the reservation was made directly with Budget. NOT HAPPY AT ALL. What a scam.
2 Sep 2017
Poor service at Dubai
Pros: New car and clean
Cons: The value of the money high. No drop of and pick up of the car in terminal 2 and they don't care to drop you and your kids to the enterance of the airport departure section. You have to walk all the way and cross streets with your kids and bags.
They will plane you for any dent in the care watch out before taking the car.
1 Nov 2016
Pros: Service was good. Got the car I requested.
29 Mar 2016
Good for a fist time
Pros: New car
Cons: I have done almost 200 kms. and the fuel get down to the half, that's too much consumption for such a small motor.
I returned the car with half of fuel, they took 58 DHS when actually it must be 30 DHS maximum.
take too much copies of credit card and time for preparing papers
30 Aug 2016
Cons: Price was much higher than on the online booking confirmation
28 Nov 2017
Pros: Good looking car
Cons: I was charged for the damages when I returned the car that I did not cause. I was shocked because I picked up the car and returned it in the same condition. Upon my return the inspector said I had several damages that I did not cause. I was very upset.
16 Jul 2016
DONT BOOK FROM BUDGET COMPANY
Cons: it took them an hour to get the car while we sat in the airport. Then made us sign about 15 paper promising to give us our 1500 dirhams for insurance back when we give them the car back. THAT DIDN'T HAPPEN! the car was not even the one we booked. OVERALL A TERRIBLE EXPERIENCE
14 Sep 2016
Cons: They refused to give me car with official International license due to no translation.
I used this driver license in all Europe and USA to rent a car.
But BUdget Dubai refused, which caused me a lot of problems and inconvenience, both in cash and comfort.
11 Nov 2016
Value for money
Pros: It has been very useful to rent a car in Dubai, as many parts of the city do not have (good) public transport coverage,
Cons: Airport could improve signaling the area for car rentals both for inbound (renting cars) and for returning cars. For example for returning cars there is a sign exactly in the area where 2 rods split, showing a vertical line. So toss the coin to know if left or right is the correct option or do like me, park in the hashed area and ask a taxi driver.
Airport asks for another 45-50 AED for parking. All rental companies do that, though not very logical. Your web site may consider mentioning this fee in the booking, avoids people arguing at car rental counter desk.
Pros: Quoted price
Easy to preform booking with kayak
Avia employee (work in finance department - shaikh Zaid streets near financial center metro station) met us outside the office and he was amazing, helpfully, try his best to find solution for our problem, and he succeed.
Cons: First of all i have another booking (conformation number 09826246US3) when we arrived airport, employee act in unprofessional way and add extra price (70 AED) to let me use my friend Credit Card.
When we went for this booking in shaikh zaid road the avis employee complete the reservation without adding any cost using my friend Credit Card.
Regarding to shikh Zaid location in kayak booking map it was wrong and this let us spent long time to found the office 10 km away from the map location.
When we arrived the shaikh zaid location at 6:00 pm it was close and it is maintained in the website and the door of the office it work until 8:00 pm !!!!!!
21 May 2017
Pros: Excellent employees
Cons: It took me almost 20 minutes to find where I should drop off the car . There were no signs! Very inconvenient to drop it if at arrivals then had trouble to drag my bags back to departure.
28 May 2017
Pros: I selected a Toyota Yaris, through your website i was surprised they told " we dont have this type of car " and offered me so-called ( upgrade) A Ford Figo, claiming it's bigger and upgrade, therefore changed me extra AED 208, i was squeezed by time, believed them i figured out its even smaller than Yaris, generally was a bad experience throughout your website as well as the AVIS.
27 Nov 2016
Cons: Car had poor pickup in terms of acceleration and therefore dangerous merging to highways. Gps was not functioning. Returned car within 1 hour and they have not given my money back despite contacting them 3 times. Very disappointed, and I have the added hassle.of trying to get my money back. Communication also an issue associated with language barriers.
22 Jan 2017
Pros: Car was nice
Cons: We are gonna end up paying for a pre-existing scratch
26 May 2017
Run down car
Pros: The gentleman checking me in was very nice.
Cons: The car had bird poop all over the car which could not be removed. It looked disgusting.
The car had absolutely no power. I assume a service would have helped. The tires were flat
28 Oct 2016
Pros: Staff was proffessional
Cons: I got switched at the last minute to a smelly MiniVan (i'm not a soccer mom) that was not even ready although I showed up 1.5 hours after my stated arrival time. I waited another 45 minutes for the car; causing me to be late for my meeting
30 Nov 2017
Excellent Cars and Rental Service, but weak after-rental service
Pros: Excellent car - they upgraded my rental
East and hassle-free arrangement of delivery/pick-up of car
No sudden surprise charges on the part of Avis
Cons: Lack of assistance in after-rental period, when I was suddenly charged due to a generic and unclear traffic violation ("interrputing traffic in any other way" for USD$150) after a day I returned the car, which I was completely not aware of why. I was asking their assistance to ask the police for the description of my violation/which road I commited the violation, since I am already out of the country.
They were not able to respond to my request, and just charged me the traffic violation with myself having no choice but to helplessly pay, since they have previously blocked an amount in my credit card already.
17 Feb 2017
I didn't receive the car I chosen
Pros: The car was good but this wasn't the one I chosen
Cons: I did not like the service provided and was charged 3 days where else the contract is 2 days moreover was again charged after delevering the car additional charges with out my authorization which turned to be fraud and cheating I call the customer service help like they did not have a immediate solutions since I was at the airport I had to go back and face staff who did use my credit card with out my authority after mentioning that I will sue them he immediately void the transaction so why should I go through all this hassle ?
8 Sep 2016
Pros: On Kayak the prize was good.
Cons: But as i reached to the Dollar counter they have added almost 40% extra on the total cost which i dont like and also they have not provided me with the car i booked instead they have downgraded my car because the car was not available. And also on returning the car i have waiting for half an hr for the car get inspected.
23 Nov 2016
We couldn't rent it
Pros: Free water
Cons: We couldn't rent it because we didn't have a credit card.
29 Nov 2016
Cons: It was not confirmed. They asked for full normal price if hired directly. They did not accept email confirmation sent by you. Thanks
4 Feb 2017
Pros: Always satisfied with my car rental experience from Dollar. Consistency is the word
11 Mar 2017
Pros: All went as planned. excellent service, excellent car
25 Nov 2016
Pros: Pick up was flawless, personnel were easy to work with.
This helps after a 20 hour flight.
Cons: Return parking was not well directed, but Our dollar car tenant drove the car to the right spot for me.
14 Mar 2017
Great customer service
Pros: I felt welcomed, and though I have heard over the years horror stories of renting cars abroad, my experience with Dollar at Dubai airport was excellent.
Cons: Returning the car, it wasn't clear where to park (unlike in every US airport, there's no obvious 'rental return' lot. I had to find a parking spot in close proximity to the office - but that is just Dubai normal. I just wish it was made clearer.
Pros: Very bad condition plus the car I reserved was a Toyota Yates instead of being upgraded I was downgraded to Honda city which had terrible air conditioner and horrible wobble when approaching speed of 80km and above
2 Jan 2017
Pros: value of money
Cons: waiting at the pickup
17 Jan 2017
Cheating from hertz rental
Cons: i booked through KAYAK and before one day i called hertz and make sure everyhting is good and they told everything is perfect after reaching on airport hertz counter told me rate error is their and we can't give you car in same rate and they charged me 3 times.
they are ripping of customer by such scheme and on dubai airport hertz franchise give to some other company anf they did not honor hertz rates confirmation and rip you off so take care and don't book from hertz.
Cons: Air condition was not good for dubai weather
I've Booked online toyota yaris but they said it's not avalible so they gave me honda civic but i had to pay more! Also the value for the insurance will increase.
Many scratches on the body of the car , and it was dirty!
When I delivered the car they said there is a scratch on the body and i have to pay for fixing!
I totally don't recommend to deal with this company
22 Oct 2016
Cons: the car glass was not clean good
they changed me for airport parking
Cons: We arrived at DXB to find that the rental agency Payless no longer existed at DXB. The phone number provided by the booking service is not in service. We were stranded and our only options were to take taxis or book expensive last minute car rentals on the spot. We opted for taxis and public transportation as the other rental options were too expensive. We were surprised and let down. I know now not to rely on Kayak.