Recent Reviews
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3.6
Welcome to Mexico
Pros: They don’t have your car. They take the reservation at a very cheap price. But they don’t have your car. They have another car for twice the price but they don’t have your car. Reservation don’t translate to English well at hertz land.
Cons: Not having a car
review from
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8.4
Cons: The vehicle we requested wasn't available - but we got a minivan instead. Big deposit required, but good on gas and had bluetooth.
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2.0
Customer Service desperately needed
Pros: Nothing
Cons: 1. Rude and unsympathetic staff. 2. Was provided with a 2015 Mitsubishi Lancer whose battery drained while parked on the side of an isolated road in Oaxaca while the radio and emergency lights were on for only 30 minutes. I had to flag a passer-by to start-jump the vehicle, a major inconvenience. 3. The quoted price thru Kayak differed from the actual price by 4.5%, the commission for using a credit card. Aren't most cars rented using a CC? What a ripoff.
review from
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4.8
Several inconsistencies
Cons: They tried to charge me extra for cleaning the car when it was already dirty when they gave it to me. The tires were in terrible shape. The contract they gave me had the license plate details of a different vehicle and they seemed annoyed when I ask them to introduce the details of the right vehicle. They copied my credit card details on a piece of paper when I left and intended to keep it with the excuse that they needed it to close the contract. They never gave a copy of the closing contract with several excuses that were not easy to believe. Overall, I felt they were constantly trying to rip me off
review from
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5.6
Kayak has hidden fees
Pros: Once I paid the fees I was upgraded cause I complained so much
Cons: No insurance included in the package. Hertz never confirmed the booking. Lack of information at the airport. Popped out while waiting in the the que and was not allowed back in the airport.
review from
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2.4
Pros: The price was low – I suppose you get what you pay for.
Cons: Got a Dirty Car, still had garbage from the previous renter. Didnt smell particularly clean. Price was more than quoted in the end, despite turning down insurance. Car was not in good shape, had lots of damage to the exterior. The drop off area you have to speak to someone through a hole.
review from
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3.6
Welcome to Mexico
Pros: They don’t have your car. They take the reservation at a very cheap price. But they don’t have your car. They have another car for twice the price but they don’t have your car. Reservation don’t translate to English well at hertz land.
Cons: Not having a car
review from
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2.0
Customer Service desperately needed
Pros: Nothing
Cons: 1. Rude and unsympathetic staff. 2. Was provided with a 2015 Mitsubishi Lancer whose battery drained while parked on the side of an isolated road in Oaxaca while the radio and emergency lights were on for only 30 minutes. I had to flag a passer-by to start-jump the vehicle, a major inconvenience. 3. The quoted price thru Kayak differed from the actual price by 4.5%, the commission for using a credit card. Aren't most cars rented using a CC? What a ripoff.
review from
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4.8
Several inconsistencies
Cons: They tried to charge me extra for cleaning the car when it was already dirty when they gave it to me. The tires were in terrible shape. The contract they gave me had the license plate details of a different vehicle and they seemed annoyed when I ask them to introduce the details of the right vehicle. They copied my credit card details on a piece of paper when I left and intended to keep it with the excuse that they needed it to close the contract. They never gave a copy of the closing contract with several excuses that were not easy to believe. Overall, I felt they were constantly trying to rip me off
review from
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5.6
Kayak has hidden fees
Pros: Once I paid the fees I was upgraded cause I complained so much
Cons: No insurance included in the package. Hertz never confirmed the booking. Lack of information at the airport. Popped out while waiting in the the que and was not allowed back in the airport.
review from
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2.4
Pros: The price was low – I suppose you get what you pay for.
Cons: Got a Dirty Car, still had garbage from the previous renter. Didnt smell particularly clean. Price was more than quoted in the end, despite turning down insurance. Car was not in good shape, had lots of damage to the exterior. The drop off area you have to speak to someone through a hole.
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