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Delay due to equipment failure, were not able to estimate delay

First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight.

The crew was very disappointing!!!!!!

First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight.

Extreme noise from the plane at certain times (mostly takeoff which can't be helped, I guess) Sitting in the first row of first class you get the light from the flight attendant kitchen area right in your face (Seat 1A-3A specifically)

Tight seating

The uNited app could not stream video well. The connection was too slow. Too much buffering.

The only TV/movie option was to pay almost $10 (this was a long flight, Newark to Portland, OR). Seats seem smaller and more cramped than some other airlines. Cost to check first bag is $30 (compared to $25 with some). Overall I will try to avoid this airline in the future.

Bad smell

Crew was amazing! Entertainment options were great

Need more than 1 option for breakfast

Crew was great

Absolutely no entertainment for a flight that had way more people than my first one. Food options were horrible!

That it got me home

The staff are great very nice pleasant

Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice

the service, everything perfect

Perfect timing, pilots throttled up to catch up on a delayed departure, absolutely bang on. Cabin crew were great. Comfortable seats with recline.

Inside could do with a clean, but it was an older 737 workhorse, typical wear & tear. I paid more than expected but I did get a good reliable service.

I did not like that I was assigned a seat at the back bulkhead when there were several empty seats available)

Todo en tiempo y el personal muy amable

El mapa del avión y la realidad no cuadraba. Al hacer el check in era un mapa y escogí un lugar y en realidad había una fila más.

New plain which was very clean. Easy boarding.

The staff was not very friendly. They assumed I spoke Spanish and when I asked for clarification they gave a snobby attitude. The plane temperature was way too hot to the point that I was sweating. Also, the food and drinks were terrible. Doubt I will be wanting to book a flight with this airline after this experience.

Arrive in Cancun early. Seats were comfy and legroom for tall people. Wish there was wifo and better in flight entertainment.

Lots of leg room, free cocktails, friendly/efficient staff, take off/landing camera was awesome

The seats are so uncomfortable

Put seat didnt have a window and it made it realy hard wit children not habing a window to hepp distract them.

Overhead bins were full before my seat, so bag had to go in one behind me and it was a disaster trying to get it when it was time to get off the plane

First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight.

Extreme noise from the plane at certain times (mostly takeoff which can't be helped, I guess) Sitting in the first row of first class you get the light from the flight attendant kitchen area right in your face (Seat 1A-3A specifically)

Asked for ginger ale, was not given one

First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight.

The seats had more legroom on this small 2+2 then the 3+3 we connected from.

No entertainment as we were unable to download the app needed and had no notice before we went to the airport. Because small plane and length of flight only snack items available and our connection was late getting us there and left us no time

Clean, new, amplíe seats... in Economy!

45 min delay...

Crew is friendly. Flight is on time. Nothing is surprise

The headset plug outlet were not fitting well (very loose) and provide very poor connection. Toilet is dirty after awhile and always busy.

Left on time. Deplaned into a tunnel, which was great because it was raining

Gate agent inATL helped an elderly man get on board early at my suggestion.Proud of our female pilot from ATL-PHF

I'm so used to the nice screens with free tv games and flight tracker and really missed that on this trip. I'm glad I decided not to pay to upgrade to comfort + this trip for the first time in a long time. I was able to use my tablet for flight tracker but could only see the map and not the stats

Crew was great

Absolutely no entertainment for a flight that had way more people than my first one. Food options were horrible!

The staff are great very nice pleasant

Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice

Food and entertainment were non-existent since the flights were so short and on smaller jets.....so I guess 1star isn't really fair, but there was no option for N/A Flight attendants were friendly. VPS-ATL lead attendant was very sweet to a passenger in front of us who was on her first flight alone with her child to go to her fathers funeral in the Philippines. She also thanked a soldier for her service. Love these little touches.

I'm so used to the nice screens with free tv games and flight tracker and really missed that on this trip. I'm glad I decided not to pay to upgrade to comfort + this trip for the first time in a long time.

The only TV/movie option was to pay almost $10 (this was a long flight, Newark to Portland, OR). Seats seem smaller and more cramped than some other airlines. Cost to check first bag is $30 (compared to $25 with some). Overall I will try to avoid this airline in the future.

Row 14 has minimal leg room

Left on time. Deplaned into a tunnel, which was great because it was raining

The take off and landing was smooth not alot of bumps

O'Hare airport is too much of a confusing adventure. You get off the plane and you have to find the certain gate you need then proceed to the lower level which is a long,long,long walk then trying to figure out where your luggage is, but if you have the app of whatever plane you are using it is much easier. Does everyone know about this? I didn't.

Purser Rockland Albrecht and his crew went out of their way to make our over night flight BA as comfortable as possible. Found us better seats and checked in to see that all was well on a busy flight. Service has certainly improved!

Delay due to equipment failure, were not able to estimate delay

First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight.

comfortable seating, lots of movie choices. food and drink selections were nice.Galley snack choices were underwhelming

Staff was fair, but nothing compared to the service on JAL from CA to Tokyo. Very loud throughout the flight pushing the drink cart through the 8 Business Class rows instead of just delivering drinks to the 32 people in the section. Once the initial food & beverage service was complete, the service practically disappeared unless i sought them out in the galley.

Gate agent inATL helped an elderly man get on board early at my suggestion.Proud of our female pilot from ATL-PHF

I'm so used to the nice screens with free tv games and flight tracker and really missed that on this trip. I'm glad I decided not to pay to upgrade to comfort + this trip for the first time in a long time. I was able to use my tablet for flight tracker but could only see the map and not the stats

Everything! Flight-Flight Attendants-Peanuts-Coffee-Pilot

I’d love to have a free fruit or veggie snack. Just a small bag

Food and entertainment were non-existent since the flights were so short and on smaller jets.....so I guess 1star isn't really fair, but there was no option for N/A Flight attendants were friendly. VPS-ATL lead attendant was very sweet to a passenger in front of us who was on her first flight alone with her child to go to her fathers funeral in the Philippines. She also thanked a soldier for her service. Love these little touches.

I'm so used to the nice screens with free tv games and flight tracker and really missed that on this trip. I'm glad I decided not to pay to upgrade to comfort + this trip for the first time in a long time.

Delta Flights are always enjoyable and the staff is always treats you with courtesy

The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading.

Put seat didnt have a window and it made it realy hard wit children not habing a window to hepp distract them.

A little bit delayed.

Lots of leg room, free cocktails, friendly/efficient staff, take off/landing camera was awesome

The seats are so uncomfortable

Lots of leg room, free cocktails, good staff

It was so hot, seats have no cushioning

Great service for my disabled uncle

The uNited app could not stream video well. The connection was too slow. Too much buffering.

The seats had more legroom on this small 2+2 then the 3+3 we connected from.

No entertainment as we were unable to download the app needed and had no notice before we went to the airport. Because small plane and length of flight only snack items available and our connection was late getting us there and left us no time

Tight seating

Purser Rockland Albrecht and his crew went out of their way to make our over night flight BA as comfortable as possible. Found us better seats and checked in to see that all was well on a busy flight. Service has certainly improved!

I love it

The legroom.

There was nothing not to like.

I really like that they free inflight WiFi and entertainment. The seats are little more comfortable than other airlines. The service was great too.

Everything! Flight-Flight Attendants-Peanuts-Coffee-Pilot

I’d love to have a free fruit or veggie snack. Just a small bag

I was placed on an earlier flight as soon as I arrived at the Portland airport. The flight was full, there was no room for my bag in the overhead bins. The bag was checked, not to just Seattle but all the way to Venice. Well, surprise, surprise, the bag was lost on the way to Venice. KLM does not allow enough time in Amsterdam for luggage to make a connecting flight.

Quick and smooth boarding. Crew was very pleasant and welcoming. Temperature was for the most part comfortable. Quick disembarkment

Very tight carry on space requiring gate check. Delay leaving aircraft. Seating at gate assigned. No options. This was a short flight and I was in an exit row, making this flight comfortable

Food and entertainment were non-existent since the flights were so short and on smaller jets.....so I guess 1star isn't really fair, but there was no option for N/A Flight attendants were friendly. VPS-ATL lead attendant was very sweet to a passenger in front of us who was on her first flight alone with her child to go to her fathers funeral in the Philippines. She also thanked a soldier for her service. Love these little touches.

I'm so used to the nice screens with free tv games and flight tracker and really missed that on this trip. I'm glad I decided not to pay to upgrade to comfort + this trip for the first time in a long time.

Amazing leg room in economy!

Flight attendants were a bit passive (traveling with an infant), possibly language barrier, wasn’t a problem as the flight was half empty with lots of space for us...

Good amount of leg room. Friendly service. Food served was appreciated.

No me gustó que al comprar mi boleto decia que tenia derecho a una maleta de 50 libras y al chequear me la cobraron.

The airline crew were very friendly and patient and helpful. Stayed in the emergency row, very comfortable seats, lots of leg room. snacks were good.

The airport staff was horrible, I don’t speak Spanish but my fiancée is Mexican and does. We had to ask several people where we needed to go and we kept getting sent to different directions. Then after asking 3 different people and showing them our tickets, all of them told us we needed to stand in this checkout line. We stood there in this long crowded line for over an hour only to get to the counter and have them tell us “you didn’t need to be in this line, just go right through. Very unpleasant experience for me, horrible!