Pros: "Crew took pains to space people apart."
Cons: "Temperature was too warm."
Pros: "Friendly staff and the support they offered to my mother who needed a wheelchair."
Cons: "I would have liked to have had WestJet internet and entertainment access. It was not offered on our flight from Toronto to Fredericton."
Pros: "The fact that military personnel and retired military personnel and their spouse can check in luggage for free. The check in crew was also very courteous."
Pros: "It ran on time. The pilot landed the plane without a big jolt. We could board and deplane using 2 exits."
Cons: "Seat space"
Pros: "Rotten stuff cancels out the good doesn't it. Be great if you could take some courses from Stephen Covey as you are missing some skills sets in hospitality. And stop being so cheap with the 3rd rate old old movies!"
Cons: "I did not appreciate having the second row to the last on my 2nd plane coming back - I only had a turn around time of 20 minutes to catch my third Westjet flight. When we asked if the plane would wait for us - your crew just laughed in our faces."
Pros: "Getting home"
Cons: "Not having a 6 hour delay"
Pros: "Great, friendly crew in this scenic trip across to Victoria. Nice new aircraft operating this route."
Pros: "Cheerfulness of WestJet employees."
Cons: "Seat comfort; seats hard. Person next to me average size but still spilled into my seat with “man-spreading” and shoulders."
Pros: "Efficient crew and reasonable seating"
Cons: "Need more legroom or a device to fold passenger legs for the flight duration..."
Cons: "More room and newer comfortable seats."
Pros: "Crew was good. Seats need to be updated and are confining. I appreciated being able to disembark through front and rear door."
Cons: "More space between the seats."
Pros: "Flight times"
Cons: "Not having delayed luggage"
Pros: "the crew was very polite but the flight was too short to have a meal"
Cons: "delayed embarking"
Cons: "No plugs to charge phone. Though flight was budget class, other airlines does it better when it comes to food."
Pros: "The crew were great! Ingrid was so sweet as soon as I stepped on board !"
Pros: "Yes they were so great will fly again with them"
Cons: "Nothing your awesome"
Pros: "I was able too have ice with my water was great got dehydrated quick probably nerves"
Cons: "Everything was fine"
Pros: "The view was awesome. Flying above the clouds was fantastic. I took pictures out the plane window. The nice thing about our flight being delayed was we got a food voucher."
Cons: "We were delayed nearly 3 hours and we didn't have internet until we arrived at the airport. We then got the notifications and emails telling us about our flight. If we had known sooner, we would have planned accordingly instead of waiting at the airport."
Pros: "Seat was just ok. Crew was great."
Cons: "Boarded pretty late, messed up my plans."
Pros: "Yes the crew was professional and pleasant."
Cons: "We were delayed because there was something wrong with the manifest (said we were headed for New York rather than Halifax?) One of the staff members at the departure area was very difficult to understand as he did not have a good command of the English Language."
Pros: "seat is ok but cannot stretch,and serving the food it takes long hours and we get all hungry,not even serve as water,im not comfortable,"
Cons: "i may request to give more food and will not take long hours to serve the food,and hope the crew serve us any drinks or a hot coffee or a tea.we feel dehydrated when we travel from toronto to korea,"
Cons: "two hours late despite perfect weather. Was pumped numerous times by the staff"
Pros: "Nice friendly organized expedient"
Cons: "I mean. It’s budget travel with water and a cookie in tiny seats."
Pros: "Flight was in time. Very important."
Cons: "Advance warning that we were boarding OUTSIDE on the tarmac! It was -30 degrees. An announcement that coffee service would not be available would have been a courtesy."
Pros: "Friendly crew"
Cons: "Gluten free snack option"
Pros: "The crew were very helpful, friendly and the service great!"
Cons: "Change up the snacks. Frequent flyers get tired of cookies or pretzels."
Cons: "Missed connection"
Cons: "Poor seats. Very uncomfortable and hard. Poor food and tv was not working the entire flight. No internet to watch on your own either. Over all uncomfortable, boring and poor quality."
Pros: "Crew was nice"
Cons: "Not a lot of space to actually relax. Hardly enough leg room and no elbow room between me and the person next to me. Left with pain in my back and cramped legs"
Cons: "Over 1 hour delay on tarmac"
Cons: "There was no food or entertainment provided. The flight was late to take off due to a repair with carpet In the plane and have to wait in the concourse."
Pros: "I love westjet"
Cons: "I would prefer brewed coffee over instant"
Pros: "Crew were cordial and we had a good service"
Pros: "Staff very good...."
Cons: "No room to stretch, other than that good"
Pros: "Very friendly staff"
Pros: "I thought it was a one hour flight - it would have been nice to be informed that there was a time change and it was really a two hour flight"
Pros: "Staff was exceedingly kind to each passenger which leaves a good feeling"
Pros: "Crew was pleasant and curious."
Cons: "Take off(personal thing)"
Cons: "Had a booking error. Tried to contact you to remedy. Can't get in contact with you. Thankfully Westjet solved it when it was your responsibility. WILL NEVER BOOK THROUGH YOU AGAIN!"
Pros: "Before taking this flight, I was very nervous because of all the bad reviews on here and other sites. The only good reviews seemed to be by people from Alberta (not really trustworthy, as they seem to support anything that's from Alberta, and note that Westjet is based in Alberta...). But I was blown away by how organized Westjet was and how nice they were. All the flights were on time (I had a few layovers), the staff was helpful....I really have no complaints. Sure, they don't have a plethora of great in-flight entertainment such as movies, etc. But when I fly, I'd rather pay less, have the staff be nice/organized, and just bring a darn book to entertain me. It was a great first flight with this company. I would fly with them again....and I can't remember the last time I said that about any other airline. So do yourself a favor: Don't listen to the bad reviews on here (unless you're obsessed with in-flight entertainment and big-butt first class seats)."
Cons: "The movie and T.V. show selection was bad. But that's not a big deal for me...."
Pros: "On time ... efficient and kind people"
Pros: "On time & all staff were great"
Cons: "I rarely purchase food on a flight. This time I saw something on the menu I wanted & they didn't have it"
Pros: "That westjet was amazing and fixed your screw up"
Cons: "You booked me the opposite way as in to kelowna from Victoria when my destination was victoria and same thing on the way back. Super disappointed and will never book with you again as it ended up costing me double"
Pros: "From beginning to end the flight was smooth straight through."
Cons: "Not much to say or at all that was not liked."
Pros: "WJ Kelowna ground Crew went above and beyond in helping me deal with a rental car issue (a crew member volunteered to return my rental car key after I had cleared security) This simple act will leave me with a lasting positive impression of the Kelowna crew and the WJ brand and will influence my future purchase decisions well done"
Cons: "short haul food.snacks are marginal... either up the quality of the snacks or eliminate altogether as the current offerings detract from the experience ..."
Pros: "The boarding was quick and organized"
Cons: "The plane was so small I was sitting in the walkway and the chair was very uncomfortable"
Pros: "Best aircrew gentlemen ever"
Cons: "Airline is very unethical and need to be professional. I will never fly with them again ."
Pros: "Very communicative about things like bathrooms being closed for sanitation, turbulence etc."
Pros: "The flight was on time and the crew was great"
Cons: "The organization to keep safety measures and social distance. The crew did not make sure that people were keeping their distance while boarding, and the flight was completely booked"
Pros: "Wheelchair service for seniors"
Pros: "The personal tv"
Cons: "Better service on taking our carry one with us"
Pros: "the service was great! lots of great movie options"
Cons: "VERY hard to hear important details from the captain. Nothing could be heard. Also, the gate numbers kept changing CONSTANTLY. I was given one then like 4 more at Mexico City. Lastly, our flight was delayed and even after everyone boarded it took about 40 minutes for the plane to take off."
Pros: "Japanese nuts were interesting. Great stewardess."
Cons: "Some entertainment."
Pros: "Great plane with great service!"
Cons: "old people assistances not enough chairs even so guide people to the plain"
Cons: "Landing was horrible"
Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"
Cons: "I got singled out by a staff member to request me to check my bag while the passenger behind me had a bigger carry on bag. My other 2 friends had carry on backpacks about the same size as well but they didn't get stopped. I didn't know why I got picked on."
Pros: "Enjoyable flight with great crew!!!"
Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Cons: "Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding"
Cons: "Did not get the sense that check-in staff was terribly concerned about getting us checked in quickly."
Pros: "Overall great experience. The snacks provided were good and staff was quite friendly."
Cons: "Seats were not the most comfortable"
Cons: "The flight was delayed for along time. One piece of luggage was missing and was returned with holes. In other words, destroyed"
Pros: "Excelente servicio por las aeromozas y comprensión de asignaciones de asiento por mi estado medico."
Cons: "Mucho frío!! Durante el vuelo"
Pros: "Definitely I will travel once again with you guys"
Pros: "Everything! From check in to boarding it was smooth"
Cons: "Don’t have anything to say I didn’t like it!"
Pros: "Our ~5 hour lay over in Benito Juarez airport was not good."
Cons: "Airport was very warm no AC. Crowded. Poor variety for sit down restaurants. They too were crowded and poor service and expensive."
Pros: "Customer service"
Cons: "No tv"
Pros: "Good entertainment - polite crew that was willing to help once on board the plane."
Cons: "Boarding - Crew member came around to check passports but neglected to also check for immigration papers - caused one friend to miss his flight and myself nearly to miss my flight though we arrived two hours early. Checked my baggage when it didn't need to be checked / met appropriate baggage standards. Being loaded onto trams was a bit of an inconvenience - but not the worst thing ever. No vegetarian option for food - wasn't able to eat. It was indicated we'd be served dinner on board but not that there was only one meat option (I'm allergic to mammmal meat - beef and pork in particular). Most other flights give the option of meat or vegetarian dishes."
Cons: "The baggage claim at arrival was horribly late- for a bag with priority tag I waited 55 mins to pick it up! Rediculous"
Pros: "First class was nice onboard the plane, but too tired to enjoy it since it was a 1am flight."
Cons: "The counters did not open until 10pm, only 2hrs B4 "the flight closed at 12 midnight), even though they say arrive 180 minutes early. The "SkyPriority" line was the slowest line. At the outset two agents weren't even helping guests. This was a very frustrating experience. Unfortunately, I had to pickup and recheck my bag and ended up waiting outside security for several hours because there was no where to drop the bag after passing immigration from my connecting flight. I suggest AM get another airline's baggage handler to recheck bags for early arriving customers so at least they can wait inside security where amenities abound."
Cons: "My flight was late which caused me to lose my connection and the airlane did not provide a hospitality stay at a hotel."
Cons: "We arrived on time but we did not landed. The pilot kept circling around Montreal and no information was provided to passengers."
Cons: "No internet service available."
Cons: "Aeromexico's conditions of carriage allow them to cancel your flight rebook you days later with no liability. They pay no compensation for delays that last days . Take at your own risk, I learn the hard way."
Pros: "Nothing. I will never fly this airline ever again. The movies were OK."
Cons: "We got to the airport and turned out that our flight was delayed so much that we’d miss our connection but the crew at the counter was so incredibly unhelpful it was beyond frustrating. The customer service line was unreachable and basically there was no one to talk to. We’re stuck in Mexico City for a day."
Pros: "Good selection of movies which are controlled by the individual passengers. Comfortable seats. Served breakfast of fruit, yogurt and muffin."
Cons: "Don't like flying through Mexico City because the immigration process is very poor, i.e.long lines to get to agents . Airport is cold at night."
Cons: "Did not like the connection through Mexico in which we have to take it through customs and recheck for flight to Lima."
Cons: "This does not only apply to Aeroméxico, but the seating in airplanes are too narrow and uncomfortable."
Pros: "EverythING were great"
Pros: "Same comments I made before."
Cons: "Same comment I made previously."
Pros: "No flight delays Sufficient amount of meals Comfortable seats Blankets"
Cons: "Food was very salty Very few selection for any kind of entertainment Sometimes the entertainment system would just shut off"
Cons: "Small horrible plane, original 6am flight cancel without notice, took 9am flight instead, took off late. Last time using this airline."
Cons: "They did not refund money as I didnt take flight. I request for cancelling a week before"
Pros: "Crew was pleasant, food was adequate. Smooth flight."
Cons: "Flight from SCL to Mexico City I had an awful seat, it did not decline more than an inch and was right next to the bathroom. I tried to change seats right after I checked in but was not able to and customer service could not help since I was in the 24 hour window."
Pros: "Aeromexico is the worst airline ever!!! I will never fly with this airline ever again! They made me pay another flight to get back home because of a mistake from one of their staff!! They are so incompetent and they take advantage of the fact that we have to go home..... so disappointed!!"
Cons: "No option to confirm seat via phone beforehand, the website kept malfunctioning. No pillows and blankets for passengers on the flight. Those were provided on my flight to Mexico, not on the return flight. Extremely cold."
Pros: "Price and staff"
Cons: "Snack was a tiny bag of peanuts, plane was old and dirty, no in-flight entertainment."
Cons: "Bad planning, the flight was cancelled after we were on board for 2 hours, they schedule a direct flight for the next day! Making me lose, time, plan and money"
Pros: "the plane was about one quarter empty so I had an empty set beside me. crew were pleasant and efficient."
Cons: "Bumpy ride - beyond AeroMexico's control."
Pros: "smooth, great updated aircraft."
Cons: "our bags took almost and hour and a half to get on the conveyor belt. i missed my flight to monterrey"
Pros: "Crew and entertainment"
Cons: "Food, eggs in powdwe, beurk! Welcome in Montréal for people in wheeling chair, awfull as usual!"
Cons: "Social distancing"
Pros: "Crew was nice and flight was on time"
Cons: "More food haha"
Cons: "Check in online and at kiosks unavailable, which caused incredible lines at the airport and severe delays in operations."
Cons: "The fly was delayed since we leave Veracruz and it was late from Mex to LA."
Cons: "Seats confort is bad, specially for tall travelers."
Pros: "Awesome crew on the flight, on time take off and a very quick arrival time"
Cons: "Flight was overbooked, my girlfriend did not have a seat, even though reservation was done months ago. Still since a lot of other passengers were late, we were able to flight on schedule."
Cons: "Friendly flight attendants. Pilot made up lost time on this flight!"
Pros: "The crew was very polite."
Cons: "To put a tv"
Cons: "To have movies on board"
Pros: "A whole row to myself"
Cons: "Gate information on my tickket was printed wrong, and the check-in desk gave bad info for check-in time. My long layover is annoying, but Aeromexico is not very understanding nor accomodating. The flights had 0 entertainment. Will not fly Aeromexico again."
Pros: "Excellent attendants. Smooth boarding and on time flight."
Cons: "Awful food and no WiFi or entertainment available."
Pros: "*Food/Beverages provided *Quick and relaxing trip"
Cons: "*Nothing to mention"
Pros: "*Quick Trip *Food/Refreshments *My luggage arrived intact and not damaged"
Cons: "*Boarding took a bit longer since we had to be transported to the plane *I had NO IDEA what gate I was supposed to go to until 30mins before boarding time."
Cons: "The service and professionalismii"
Pros: "Very clean, on time, friendly, snacks on flight, pleasant all around."
Cons: "Atlanta’s global entry is terrible. It took nearly as long to get thru immigration and customs as my flight from Merida, Mx to Atlanta. Not at all helpful for those with connecting flights less than 3 hour layover. For an airport that serves over 100,000,000 annual customers, Atlanta has a lot of work to do, and they need more restaurants for all those travelers."
Pros: "Ease of the boarding process"
Pros: "The snack. A ham and cheese croissant and a yogurt. Love it. It fill me up until the next leg of my trip."
Cons: "The WiFi. It was going in and out. A bit finicky but nothing I couldn’t handle."
Pros: "Efficient and professional"
Cons: "Only peanuts available"
Pros: "Quick boarding, decent comfort of seats"
Pros: "Yes, it was a mess. Staff was great however."
Cons: "Remote access gate two different flights boarding by the sake gate"
Pros: "Aviones nuevos con espacio entre asientos y cómodos"
Cons: "Hubo un retraso al abordar y estuvimos mucho tiempo parados en el autobús que lleva al avión"
Pros: "The only thing I liked was the fact that I got home"
Cons: "Here's the deal. We booked (my wife and I) this round trip ticket to CDMX (12/26-01/05) departing San Antonio, TX. We learned from both experiences that Aeromexico announces a departing time that is really a "announcing the boarding" time. On 12/26, the departing time from SAT was 45 minutes after the announced time and on 01/05 it was also about the same. We NEVER received an apology. Not on the speakers, not in any way. I'm a marketing professor and I swear to you that if I don't receive in the next few weeks an apology I would include this experience as an example of bad customer service."
Cons: "Tube un retraso en mis vuelos y conexión de merida a hermosillo a causa de una sobrecargo. En atención al cliente fue pésima nos contestaron de mala manera y no nos dieron la información correspondiente ni de la manera indicada. Fueron groseras."
Cons: "My flight was canceled an hour before we board, reschedule until the next morning, I wasn’t given a hotel stay, only $ 120 PESOS voucher for food for 4 people which is not even enough for one person. Lines at the check in we’re 1:30 min long. The flight was supper cold the entire time no heat at all. Never took my heavy weather jacket the whole flight ."
Pros: "Comfortable seats, pleasant attendants."
Cons: "No announcement that boarding was starting and we were sitting right there!"
Pros: "The airport and plane were clean. Easy to follow signs in airport. Greeted nicely by flight attendants. Seats were comfortable."
Cons: "Our flight from Leon to Mexico City left 15 minutes before the scheduled time! Our connecting flight from Mexico City to Oaxaca left 25 minutes late. Announcements about boarding were lacking in MEX. we noticed people were getting line at the gate and followed suit."
Pros: "They're very picky about luggage. Can only weigh 10 pounds and has to fit the dimensions they require. I had to pay for my carry on as a check ed bag, $60!"
Pros: "Everyone was very caring and courteous. I will definitely fly with you again. Thank you, Adriana Alzate"
Pros: "Great Staff on the Aeromexico flight. Legroom on the Aeromexico flight."
Cons: "The eggs served for breakfast smelled like fish and quite possibly made me physically ill."
Pros: "Great experience, looking forward to another trip, this time with my wife and kids."
Cons: "They opened my bag and they stole things from my bag"
Pros: "I fist and most importantly, I liked the price of the flight. The airports were very helpful with guiding and helping speed up the checkin, boarding, and safe travel through my only stop in Mexico City."
Pros: "Prompt arrival- good service - felt save with my wife and two little ones. Leg space good but I'm only 5'7"
Cons: "Me parece muy mal que dejen maletas sin saber la importancia de quienes viajamos tener las cosas allí. Tenía medicamento que no puedo dejar de tomar y cosas de valor que espero vengan completas. Pésimo servicio de aeromexico"
Cons: "My first flight was delayed, causing me to miss the next, and arrive a day later than planned. The airline refused to pay for me to stay in a hotel ."
Cons: "The lady in the counter at Leon was very nasty, She was very mean and unhappy. I wish I had her name but you should talk to the employees of Leon, Gto. México. For the unprofessional way to talk to the family ravelers."
Cons: "We arrived 30 min early and did not get a gate and missed our original gate and was in runway fornover an hour. Finally when was able to get off plane, got to connection flight/gate 13 min before departure and advised flight left early and I he been rescheduled for 6am next day. Asked on original flight while waiting for gate on runaway if I could get off 1st or if they could ask plane to wait a few minutes and everything was what they could not do for me so I missed my flight"
Pros: "Ticket price"
Cons: "Everything was ok"
Pros: "The flight was VERY late"
Pros: "Overall, a smooth trip, thow a bit late in arrival time and departure."
Cons: "Their logistics in unloading and loading cargo a nightmare poorly handled by staff."
Cons: "Flight was over booked and then my suit case was sent to a different city and if wasn't enough it's been eleven days and I haven't received my stuff"
Cons: "Couldn't use their app to watch movies, didn't like the food that much."
Pros: "The flights to and back from Mexico City were not packed so boarding was quick and easy and obviously there was enough carry-on baggage room. But I really cant complain too much because the price was great for a roundtrip."
Cons: "The flight to mexico was delayed about 30 minutes, it a late flight as it is but arriving at 11:30PM to mexico city is not a good thing."
Pros: "Flight made it an hour late ... seems a common issue by other locals, but made to our connection flight on time."
Pros: "Nothing it was the worst flighg ever. Nothing was on time everything was wrong. My bags were in another flight"
The flight was delayed multiple times. I had to buy a new tickets (4 tickets) for my family for a total of $5200 cnd And missed thanks giving with our family. Very very poor and disappointing service.
Room on aircraft was nice main cabin. Interaction with cabin crew could of been nicer....only seen them once
Incompetent crew at the boarding counter. Never flying AA again.
Pros: "At 6’9” tall, it was decent"
Cons: "Not on the flight"
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Pros: "Everything was on time considering the heavy Holidays travels."
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Pros: "Seat extraordinarily comfortable"
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Pros: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Cons: "Airlines should listen to the requests of the passengers."
Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."
Pros: "On time,"
Cons: "WiFi didn't work."
Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
Cons: "Typical tight seating, aircraft showing age."
Cons: "The wifi signup process not seemless with Android."
Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Cons: "Make seat available for two of us together not every one in a deferent row"
Pros: "Even thou flight was delayed we arrive at a decent time."
Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
Pros: "Crew on and off plans were helpful and nice."
Cons: "Delayed for hours for a short one hour flight with multiple gate switches."
Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Cons: "KTerrible coffee. Tasted stale"
Cons: "There was no inflight entertainment for such a long flight."
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Cons: "Un necessary delays from start to baggage pickup"
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Cons: "Bag was delayed and damaged"
Pros: "Nice crew"
Cons: "Old equipment"
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Cons: "No online updates or warning about flights for inexperienced flyers"
Pros: "Boarding was a breeze"
Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
Pros: "Good assortment of entertainment"
Cons: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"
Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"
Cons: "The seats are hard although spacious for a 3 set row."
Pros: "At least the gate agent was pleasant when she told us she couldn't help us and gave us information to get rebooked."
Cons: "That our bags were late coming off the plane and instead of being able to put them on the connection belt we had to take them up to recheck and rwtag them."
Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"