Mexican flagship Aeromexico serves routes in 21 countries throughout the Americas, Asia and Europe. Among its SkyTeam alliance members are Air France, Delta Air Lines, KLM, and Virgin Atlantic.
The airline operates Boeing 787 Dreamliner planes on long-haul routes, 737s on mid- and short-haul routes, and Embraer 190s on regional flights.
Whenever I've flown with Aeromexico, I've enjoyed the journey. Flight attendants are always friendly and accommodating. The airline's busy central hub at Mexico City International Airport can be challenging to navigate, but not impossible.
Here’s how to get the most out of your experience flying with Aeromexico.
Aeromexico fares & classes
All Aeromexico flights include premium and economy service, with an enhanced economy+ class called AM Plus. While the airline refers to its top product as Clase Premier and describes it as first class, I’ve found the experience is closer to what I’d expect in a quality business-class seat on other airlines. In my experience, it is very comfortable.
The airline has different fare tiers for all classes, providing various benefits and greater flexibility on flight changes. They range from a fully flexible Clase Premier ticket to a discounted economy ticket that only covers a seat onboard.
Economy-class seating is better on Aeromexico AM Plus. It isn't a full premium economy cabin, since the seats and onboard services are identical. It's like economy+ extra legroom on other airlines, with priority check-in, boarding, and luggage. A nice perk about AM Plus tickets is the discounted lounge access.
Aeromexico long-haul Clase Premier on the Boeing 787-8 and 787-9 Dreamliners
Aeromexico’s long-haul Clase Premier cabins on the Boeing 787-8 and 787-9 Dreamliner have different seats and layouts.
On the B787-8, the airline offers staggered twin business class seats, arranged 6 across per row. One seat is set back from the other, making it slightly easier for passengers to get around during the flight. Despite this favourable design, the better choice for singles who want direct aisle access is to pick seats at the centre. Unfortunately, that means giving up a window view, but I prefer to avoid working my way around others when I get up to grab refreshments from the self-service bar or use the lavatory.
The airline’s 787-9 Dreamliner business class seats are comfortable, 51 cm wide and set 152 cm apart. The seat extends into a lay-flat bed and the airline offers adequate bedding. Rows 9 and 10 are separate from the rest of the cabin, situated behind the lavatories and the self-service bar.
Aeromexico long-haul economy on the Boeing 787-8 Dreamliner
Aeromexico’s Main Cabin economy class on the B787-8 is in a 3-3-3 configuration, except for rows 32 and 33, which are in 2-3-2 and centre triple configurations respectively. I’d pay to reserve a window seat on row 32 because it offers greater ease of movement. The twins are set away from the window, but you can get up, stretch your legs and enjoy the view. One downside is that the row is just in front of the lavatories. Row 33 is set between them. Passengers may line up around these seats, which could disturb your rest. Seats are 44 cm wide between armrests and 79 cm apart. Exit-row seats offer more legroom.
The first three rows (8,9,10) are AM Plus seats. These are triples, like the Main Cabin seats, so they’re not wider but are set 97 cm apart for more comfort.
Aeromexico long-haul Clase Premier on Boeing 787-9 Dreamliner
On Aeromexico’s Boeing 787-9, you’ll find all-aisle access with single seats angled to face the large Dreamliner windows. They are also 51 cm wide and set 152 cm apart. I liked this seating arrangement because it gave me greater privacy, even without a door. Though the flight attendants automatically dimmed the windows during the sleeping phase of the flight, I enjoyed an excellent view after takeoff and before landing.
The seats have storage cubbies for personal items and good tables for work. The airline’s amenity kit is simple, but it has what you need to be comfortable in-flight, including an eye mask, ear plugs, dental care items and lotion.
Aeromexico long-haul economy on Boeing 787-9 Dreamliner
The Main Cabin on the Boeing 787-9 Dreamliner is also set 9-abreast with three triple seats, except for the last row, 39, which has a 2-3-2 arrangement. The twins on either side are set away from the cabin wall. A standalone centre triple seat (row 40) is in front of the lavatories and galley, so there may be a lot of passenger movement.
Aeromexico medium- and short-haul Boeing 737 and Regional Embraer 190 Experience
Aeromexico offers two classes of service on most of its Boeing 737 aircraft, serving medium and short-haul routes, and on its Embraer 190 planes, flying regional routes. The Clase Premier seats on these flights are similar to what you’d experience on domestic Canadian first-class seats, with two wider armchair seats that recline.
The economy class Main Cabin is arranged in two sets of triples. The first three rows are AM Plus seats, an economy+ experience with more space between seats.
On the airline’s Boeing 737 MAX 8 planes and a few 737-800, Aeromexico offers AM Plus seating instead of Clase Premier. Two sets of economy triple seats in the first four rows are set further apart than the seats on the rest of the plane.
Navigating Mexico City International Airport with the Aeromexico App
At its main hub, Mexico City International Airport (MEX), most Aeromexico flights are in Terminal 2, though some operate from Terminal 1. Getting around such a large and busy airport can be stressful, so I advise avoiding tight connections. Give yourself at least two hours between flights.
The last-minute announcement of gates can be disconcerting. The general gathering area to wait for gate announcements can get crowded, and seats are limited. To make things worse, departure times and gates can change due to congestion at the airport.
I recommend downloading the Aeromexico app to make things easier. The app gives you real-time flight updates, so you don’t have to worry about missing an announcement. When the flight is ready, you can head straight to the gate.
If you’re connecting between terminals and already have your digital boarding pass, use the Aerotren. The platform in Terminal 1 is on the upper level at gate D, halfway through the Puente de Pilotos (Pilots Bridge). In Terminal 2, the platform is near gate M, next to the domestic departures area.
Aeromexico lounges
Stop by the Aeromexico lounge to escape the busy terminal atmosphere.
Lounges at Mexico City International Airport
The airline has three Salon Premier lounges at Mexico City International Airport Terminal 2. Lounges are accessible to passengers flying with Clase Premier tickets, AM Plus ticket holders for a discounted fee, or any passenger for a full fee if there’s space available.
The National Salon Premier and International Salon Premier are on a mezzanine level to the left, past security. I’ve found them more functional than beautiful, but given how crowded the terminal can be during peak times of day, they offer a welcome escape.
Salon Premier lounges offer bar and table seating, but I found the booth seats at the back most comfortable. Unfortunately, there are no windows. The complimentary menu offers snacks only, but you can order meals on the paid menu. Prices can be high, depending on your choice, but no more than any other airport restaurant. Drinks are free.
Terraza Premier Aeromexico by Heineken Lounge offers a better ambiance, with large windows and airport views. Even so, it's small and only provides light snacks. Turn right after passing security, and you will find the Terraza at the end of the hall by Gate B if you want a drink and a pleasant place to wait for your gate.
Aeromexico lounges in other cities
Aeromexico has Salon Premier lounges in Monterrey, Guadalajara, Torreon, and Chihuahua. As a SkyTeam partner, the airline offers access to 600 lounges worldwide.
In-flight experience
The Aeromexico inflight experience is pleasant and on par with that of its partner airlines.
In-flight dining
Aeromexico offers snacks, meals and beverages on all flights, though the options vary by class, destination and flight duration. I’ve found the food quality is good in both Clase Premier and Main Cabin economy class, and I appreciate the convenience of the self-service bar in Clase Premier on the Boeing 787 Dreamliner.
In-flight entertainment
Most Aeromexico planes have seat-embedded in-flight entertainment. You can connect your headphones to the airline's IFE system via Bluetooth on Boeing 737 MAX planes. There is enough content to keep you entertained on longer flights, including films and popular programs. Wireless streamed entertainment is available on Embraer planes operating regional flights.
In-seat power
Seats in Clase Premier have both Universal AC outlets and USB power outlets. AM Plus and economy Main Cabin seats have USB power outlets.
Wi-Fi availability
Most of Aeromexico’s Boeing 787, 737 MAX, and 737-800 planes offer Wi-Fi connections fast enough for streaming and free text messaging.
This KAYAK-commissioned article is presented as-is, for general informational purposes only, and may not be up-to-date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others. Find more perspectives in our user reviews below.
