Cons: "Our itinerary changed months ago. We showed up at 4:00 am for our (new) 6:00 am flight expect that delta hadn’t alerted the Tuxtla Gutiérrez airport of the change so we had to go back to our original itinerary of flying out at 9:30 am. We were NOT happy to have gotten up at 3:00 in the morning with the kids to end up having to sit an extra 3 hours (5 hours total) in a tiny airport to fly out at the original time I had chosen."
Pros: "Comfy seats onboard Good selection of movies Decent food from MEX to SFO"
Cons: "I purchased ticket stating business class for both legs, but the first leg of my trip did not have a business class cabin at all. I did not get what i paid for!!!! My seat back IFE did not work at all. Boarding experience was terrible and took forever. The lounge MEX was overcrowded with non-functioning wifi"
Pros: "the good serice"
Cons: "better plan es"
Pros: "On time service and great rates."
Cons: "Better food and more room. Cramped and tight seems. Like your jammed into a can."
Pros: "Great plane with great service!"
Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"
Pros: "Enjoyable flight with great crew!!!"
Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Cons: "Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding"
Pros: "We did finally get to PV. They did have our luggage."
Cons: "We arrived 4 hours late, on a different flight. The second flight left 1 hour later than scheduled."
Cons: "The flight was delayed for along time. One piece of luggage was missing and was returned with holes. In other words, destroyed"
Pros: "I was pretty happy with the legroom, didn't feel too cramped. Good service and on time departure / arrival"
Pros: "I love traveling with Aeromexico, great airline. Seats are comfortable."
Cons: "I don’t like the Aeromexico is becoming a little like Volaris when it comes to checking in. Even though you arrive at the airport 3 hours before your flight (international) you check in online, and you print out your boarding pass, you still wait in line for almost 2 hours. I hope they find a way to speed things up."
Pros: "I liked how staright-forward the whole process was. No different if I was flying anywhere else. I didn't feel like I didn't know what was going on because I didn't speak Spanish."
Cons: "Mexico City Airport has one of the worst customs I've encountered. The people who work there don't look out for people with connections to other flights. AeroMexico had no one waiting for its passengers."
Pros: "The staff on board was very friendly and helpful."
Cons: "Once again the gate crew was rude. I was in line behind a family that had trouble with paperwork and once they finished let them through then sent me to the very back of the last line to board. I do not speak fluent Spanish and when I tried to clarify was told very curtly “ontra linea” and he forcefully pointed to the back of the line and turned away."
Cons: "Did not let me check in so I missed my flight. Last time I will ever pay for an Alaska airline flight."
Pros: "Our ~5 hour lay over in Benito Juarez airport was not good."
Cons: "Airport was very warm no AC. Crowded. Poor variety for sit down restaurants. They too were crowded and poor service and expensive."
Pros: "The crew were friendly. Good plane landing."
Cons: "The restroom should have been cleaner."
Pros: "The boarding and crew was very professional"
Cons: "Have no complaints about trip"
Pros: "Everything was nice"
Cons: "The gate wasn't posted on any screens (which I realize may be the airport's issue, not the airline), the plane were on had very old, worn, and uncomfortable cotton seats (there was a permanent dip where people had been sitting, and my husband's seat cushion wasn't held down in any way - as in, he could remove it completely). On our flight down, we all had our own TVs allowing us to watch whatever, but on this flight there was only the drop down TVs, and there were a lot of crying children (which I also realize is completely out of your control, but didn't help in adding to our experience)."
Pros: "The flight loaded, departed and arriverd within minutes of the scheduled times. The departure and arrival times are convenient, but could perhaps be one hour earlier., The entertainment choice was large and seemed to work without a hitch."
Cons: "Some indifferent music over the loudspeakers interferred with my choice of misic and seemed unnecessary."
Pros: "First class was nice onboard the plane, but too tired to enjoy it since it was a 1am flight."
Cons: "The counters did not open until 10pm, only 2hrs B4 "the flight closed at 12 midnight), even though they say arrive 180 minutes early. The "SkyPriority" line was the slowest line. At the outset two agents weren't even helping guests. This was a very frustrating experience. Unfortunately, I had to pickup and recheck my bag and ended up waiting outside security for several hours because there was no where to drop the bag after passing immigration from my connecting flight. I suggest AM get another airline's baggage handler to recheck bags for early arriving customers so at least they can wait inside security where amenities abound."
Pros: "Free food and drinks. A lot of movies to choose from"
Cons: "My golf bag for then doesn’t count as a normal bag, so they charge $150 per trip. Absolutely robbery. As well, internet on the plane is well over $100. Again, robbery."
Pros: "Aeromexico was very accommodating even though I was late, got great seat and even food!"
Cons: "Flight was scheduled to leave at 11:00 and was delayed an hour and a half. Changed the departure time 3 times within 1 hour."
Pros: "The crew was very nice."
Cons: "Very quick not much to say"
Cons: "Terrible wait lines , espec ially at customs"
Pros: "I try to fly on the best airlines due to the service, however the service has gone down"
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."
Cons: "No internet service available."
Cons: "Aeromexico's conditions of carriage allow them to cancel your flight rebook you days later with no liability. They pay no compensation for delays that last days . Take at your own risk, I learn the hard way."
Pros: "The comfort, the entertainment and the food"
Cons: "The long wait costume process"
Cons: "Food was terrible and Seats are uncomfortable"
Pros: "Thr dervicr"
Cons: "I have to pay $60. Dollars"
Pros: "seats were comfortable and temperature was excellent"
Cons: "I had a difficult time locating my luggage in Mexico."
Cons: "They had a problem with media system, so this way we cannot see any movies"
Pros: "Very poor customer service."
Cons: "Flight attendant seemed like have little attitude. Their attitude doesn't only express by verbal it even expresses by their eye contact and body language ."
Cons: "My bags were left at origin airport (SFO), now I have 2 kids in cancun that can't go to the pool because we have no clothes, I will need to figure out tomorrow what to do. Not happy right now!"
Pros: "The crew members were very nice and friendly. The staff at check in were also nice and things were run very smoothly."
Cons: "The cabin AC did not turn on until every last passenger was seated and the door was closed.. It was really hot inside. I don't know what can be done about it, but that was frustrating. Also, I'm gulten intolerant and it would be nice if you served something other than sandwiches. Not a big deal, but just a suggestion."
Pros: "The food was ok and the shows they put on the tv were good."
Pros: "It appears not many pay for the upgraded seats between MEX And CUN. My husband and I had 6 seats to ourselves to stretch out on! Boarding priority was non existent and in flight entertainment was for children, but overall it was a comfortable flight."
Cons: "The fact that they damaged the handle on the zipper, they broke it off, and it was hard to open my luggage."
Pros: "Restroom was clean"
Cons: "I was seated in the last row of seats in the plane in the aisle side. Passengers annoyed me while making the line to access the restroom. And a flight attendant kept complaining in a bad mood about the line in the bathroom. All these factors made my trip not to be the perfect experience I always have with Aeromexico."
Pros: "Friendly, helpful staff. Bilingual was important for us, as our Spanish is very rusty. Great movie choices, usually planes have one standard movie. Food was great."
Cons: "Airplane seats are always uncomfortable. Aeromexico was no exception, but the great service made it more than tolerable."
Pros: "the plane was about one quarter empty so I had an empty set beside me. crew were pleasant and efficient."
Cons: "Bumpy ride - beyond AeroMexico's control."
Cons: "It was delay at boarding and leaving México. They were all mixt up (aeromexico)"
Pros: "Treated like a boss. I have never flown this airline before but I was upgraded to first class... maybe because I'm mexican? Viva Mexico!"
Cons: "Just 1 person doing check inn in Mexico city, very bad service at the checking point"
Cons: "Nice, short and punctual sweet airplane ride"
Pros: "Quick Boarding."
Cons: "Landing could have been better."
Pros: "I had a better bad experience never again with Aeromexico"
Cons: "Why there is No WIFI"
Pros: "Puntual Asiento cómodo y espacioso Maletas llegaron rápido"
Cons: "always late and causes delays"
Pros: "Great flight....the connection was fast and easy."
Pros: "Was so bad my first expirance"
Cons: "I lost my fly bacause they didnt have the gate ready when I was going ti ask every 30 minutes. When they got the correct was late already and and didnt let me take the airplane"
Pros: "The service was great friendly staff, plus we got lunch on the way to our destination and dinner on our way back. It was a very smooth trip considering we had layovers. First time using them to was a bit worried since I had read some reviews that were not so great but it will be our go to airline from now on."
Cons: "Hi, not sure if this item is in Kayak's control or not but something I found as an opportunity is the consistency about displaying the flight Confirmation number. I bought two tickets recently and in one of them the 6-letter confirmation number is displayed right on the first screen when using the app, easy to find and access. However in the second ticker, I got the airline ticket number (a series of numerical digits) that honestly are not helpful when checking in at the airline kiosks. Thanks, something to think about."
Pros: "Food, crew and updated airline"
Cons: "Flying ."
Pros: "The flight was smooth and on time."
Cons: "Economy is a little cramped but it was ok and as expected."
Pros: "The flight was on time. They offered a refreshment event it was a 40 minutes flight."
Cons: "No entertainment."
Pros: "Personal muy atento y servicial."
Cons: "No hay entretenimiento."
Pros: "Crew and flight very good"
Cons: "Boarding was a little slow and flight left late but understandable do to how busy terminal was"
Pros: "The snack. A ham and cheese croissant and a yogurt. Love it. It fill me up until the next leg of my trip."
Cons: "The WiFi. It was going in and out. A bit finicky but nothing I couldn’t handle."
Cons: "Overall good"
Cons: "The price, because i buy my flight ticket and they charge me $50 dollars more for my badge, that suck, i never going to use aeromexico no more, and am going to tell to my friends."
Cons: "I wasnt able to? Still waiting"
Cons: "My first and middle name were merged and thus I wasn't able to get frequent flyer mile credit. I have to follow up directly with Delta Skymiles which is inconvenient."
Pros: "We did not crash"
Cons: "No movie, i was a bit uncomfortable"
Pros: "personnel was very polite"
Pros: "Theres was a 3 hrs delay on the flight"
Cons: "For sure after a 3 hrs delay on flight there is no good rating"
Cons: "Flight changed multiple times which was pretty easy to get changed back but still an inconvience. We needed up getting a direct flight from Cancun to Atlanta and then to Boston."
Cons: "We were asked to deplane and then went on to be rebooked and cancelled on THREE different flights."
Cons: "I guess I was used to flying in bigger planes. And this plane was to small for my taste."
Pros: "AeroMexico has the best meals - my personal opinion"
Cons: "It was extremely cold"
Pros: "FOOD COMIDA"
Cons: "ESPERANDO 4 HORAS Waiting 4 hours"
Cons: "the lady made me lose my flight"
Cons: "My connection flight was delay and customer service in Mexico City have me walking from gate to gate 8 times absolutely no-one knew were I supposed to take my flight. Horrible service."
Pros: "Great flight"
Cons: "All good"
Cons: "The flight was really late . And the bag where thrown out of the plane like a ball"
Cons: "Just overcrowded at the gate"
Pros: "Excellent ground and air customer service. No delays. Bilingual staff. I look forward to my next trip on AeroMexico!"
Pros: "I like that the airline offers complementary food and drinks"
Cons: "Food is not allergy friendly; they serve peanuts for snacks!"
Pros: "Staff cortesy"
Cons: "Cancelled flights"
Pros: "The staff. The only thing that is worthwhile"
Cons: "They put my fiancee into a lousy, nasty and smelly room. With no comunication whatsoever."
Pros: "I liked the plane From ACA to Mexico. The leather seats and the leg room were very esthetically and physically pleasing."
Cons: "The quality of the sandwiches (meals served. I guess I expected a little more. Both of the international portion of the flight could have served a little bit better quality meal."
Pros: "The flight and the crew were excellent.. They provide d a great service. Everything was on time.. When I checked in, the guy in the front desk was extremelly nice and helpful.. My only complain is that my daughter, flew to Mexico too with Aeromexico in a different day,. The experience in the front desk was tottaly different, this girl was impatient and not so helpful. Also, the flight attendants coming back to Dallas were nicer. The only thing I did not like was the food, however I appreciate the fact you provided it, other airlines do not give anything. Thanks!! I will use Aeromexico again!!"
Pros: "Flight crews are friendly."
Cons: "We were picked up at Mexico City airport by bus, and waited in no air bus for 10-15 minutes, locked in. No announcement."
Cons: "Terrible service. The crew had an attitude not worth dealing with. The vessel was dirty, small and very uncomfortable."
Pros: "Service, aircraft, kindness, food"
Cons: "The wait to board the aircraft, they were delayed in both situation, from Guatemala to Mexico and Mexico to Guatemala I was thinking about people who were going to take a connection with other aeroline"