Great flight, comfort, and staff. Prefer tv in back of seat but watching on phone will do
Pros: "The fact that military personnel and retired military personnel and their spouse can check in luggage for free. The check in crew was also very courteous."
Pros: "It ran on time. The pilot landed the plane without a big jolt. We could board and deplane using 2 exits."
Cons: "Seat space"
Pros: "Rotten stuff cancels out the good doesn't it. Be great if you could take some courses from Stephen Covey as you are missing some skills sets in hospitality. And stop being so cheap with the 3rd rate old old movies!"
Cons: "I did not appreciate having the second row to the last on my 2nd plane coming back - I only had a turn around time of 20 minutes to catch my third Westjet flight. When we asked if the plane would wait for us - your crew just laughed in our faces."
Pros: "Great, friendly crew in this scenic trip across to Victoria. Nice new aircraft operating this route."
Pros: "Efficient crew and reasonable seating"
Cons: "Need more legroom or a device to fold passenger legs for the flight duration..."
Pros: "the crew was very polite but the flight was too short to have a meal"
Cons: "delayed embarking"
Cons: "No plugs to charge phone. Though flight was budget class, other airlines does it better when it comes to food."
Pros: "The crew were great! Ingrid was so sweet as soon as I stepped on board !"
Pros: "Yes they were so great will fly again with them"
Cons: "Nothing your awesome"
It could have snacks to purchase as what was stated in the card with flights over 1.5 hours
Cons: "Plane was an hour late. Boarding among the worst EVER ANYWHERE."
Cons: "Frequent American Airlines passenger. Found WestJet had far more leg room and plenty overhead storage. Plane was clean and flight attendants where attentive."
Pros: "On time, fast flight."
Cons: "There were some very obnoxious other passengers and the flight crew only reminded them once about using headphones for watching videos, but after that the flight attendants were very aware of the situation and ignoring it. Tough as as a passenger sitting close by for 4 hours."
Pros: "Amazing crew. Very thankful my flight went smooth as I flew with my puppy."
Pros: "Great crew, very accommodating for a small and short flight"
Pros: "Could not tap opinion on previous page. Good trip. Good service. Good legroom which was covered."
Cons: "Food prices."
Pros: "Super helpful gate agents and smooth entry process back into the country."
Cons: "Crew on plane weren’t great. The male attendant wasn’t very understanding when a little girl had to use bathroom before we even left the gate. One of the women attendants ended up letting her go while taxing. Clearly the guy doesn’t understand kids. We could have ended up with a plane smelling like"
Pros: "Flight was on time. For once."
Cons: "Flight attendants were making ridiculous juvenile jokes over the intercom."
Cons: "Because of the discounted fare I was placed in rear seating at the very back of the plane and to change seats was to cost me $14"
Pros: "Boarded easy"
Cons: "Not making me miss my connecting flight home by refueling on Nassau for over 2 hours"
Pros: "Most people were so relaxed and pretty easy going about the whole thing"
Pros: "A little more leg room than the next leg of our flight."
Cons: "The amount of space! I’m only 5’7”, 125lbs and I was absolutely squished in this seat. Oh and we waited an hour in the tarmac for a maintenance guy to fix a computer? Why can’t they figure this out before we board? It’s better to sit at the gate than in your cramped airplanes."
Cons: "Paid for upgraded seat for complimentary alcoholic beverages and was told they would not be served. IFE was finicky - many broken screens. Deplaning was pandemonium."
Pros: "I had a great seat"
Cons: "Food. No food at all on board per the flight attendees"
Pros: "The early boarding and charging ports accesbility?"
Cons: "Just one snack option maybe a few more comps. Also it didn’t have any info on the new airplane. The ride was nice."
Cons: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"
Pros: "One of our fellow passengers was willing to change seats so my wife and I could sit together."
Cons: "I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab."
Pros: "Landed"
Cons: "American Airlines couldn’t make plane seats anymore cramped. Cabin was very cold with no way to control climate. If you don’t buy first class or premium be ready for very uncomfortable flight."
I was not impressed by the ground crew in Toronto. The crew on board the plane was efficient and pleasant. The ground crew in Saint John was outstanding.
Dedicated flight attendant on board Uncomfortable and small seat for business class Bad quality audio Good and drink okay
The crew was nice and helpful. Seats were basic. For a 4 hour flight, they didn’t even offer snack. Just paid snack, which is lame.
It was a direct flight which is nice but painful legroom
Bare minimum flight, no snacks, one trip through the cabin with the drink cart, pretty stingy with the drinks. Leg room was adequate. Plane was packed!
As a United 1K member I was expecting a lot better service than what I got. I had to pay extra to pick seats, pay for baggage (only the Star Alliance Gold has one free baggage allowance) etc. All in all with all the extra fees, I would have been buying the ticket on United which was about $75 more expensive than the Air Canada fare.
Pros: "The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me."
Cons: "I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips."
Cons: "Air Canada not even offering a snack on a 3 hour flight now. Ridiculous."
Pros: "Amazing crews"
Cons: "Less option in special request in online. Gates and planes are not updated when applied online"
Pros: "The crew were fantastic. On time flight always a plus for a vacation. Movie/TV selections exceptional"
Cons: "Headphone jacks did not work well"
Flight got cancelled and there was no communication to mention the rescheduled / alternative flight details.
Cons: "Flight delayed due to issues with Newark airport. Not due to crew or United."
Pros: "Crew was amazing seat are good from Denver to Cincinnati But from Edmonton to Denver seat were tight"
Cons: "Late start by approximately 30 minutes. Made up the entire 30 in the air. Smooth ride all the way!"
Pros: "Terrible airline, missed my connections twice and had to rebook twice because of stupid agents. Never again"
Cons: "Early boarding in sfo, I had to forget my food."
Pros: "This is really a United Flight, not a Lufthansa light."
Cons: "Scheduling 4 hours late at takeoff. Missed connections, Car rental ends up being cancelled."
Pros: "Good flight attendants"
Cons: "There were no charging outlets, the tv screens were very old and poor quality. I downloaded the app before my first flight and the in flight entertainment would not work. I even checked if there was an updated version before boarding and there wasn’t. I kept getting an error that I would need to try again in a few minutes. Horrible plane experience in terms of the amount paid compared to even lower budget flights that have great in flight entertainment options."
Pros: "Great smooth boarding process, prompt flight, and helpful flight staff. Bathrooms were clean and convenient"
Cons: "As is typical for airplanes, uncomfortable seats and little space to maneuver into the isle."
Cons: "Delayed 3 1/2 hours. Mechanical issue. Arrived Newark just now 11:40pm. Will not get home to ct until after 2 am."