Pick-up location | Cozumel |
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Car types | Compact, Economy, Intermediate, Intermediate SUV, Standard, Standard SUV, Supplier choice |
Rental locations | 37 |
Airport locations | 15 |
Popular agencies | Avis, MEXRENTACAR , Alamo, Budget, Hertz |
Economy | C$ 33/day |
Compact | C$ 42/day |
Intermediate | C$ 44/day |
Standard | C$ 39/day |
Supplier choice | C$ 19/day |
Intermediate SUV | C$ 65/day |
Standard SUV | C$ 65/day |
MEXRENTACAR
5.9
Okay
12 reviewsCleanliness
6.3
Comfort
6.1
Pick-up/Drop-off
6.3
Value for money
6.3
3 locations in Cozumel
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Reviews
8.0 Excellent
Apr. 2021
Pros:
Very helpfulCons:
Nothing2.0 Mediocre
Mar. 2021
Pros:
No. Did Not have Any car to pick from on a dirt lot with 2 guys sitting outside of their Trailer, which was their office we had to go back to twice so they did Not charge us for a car we did Not get, pain in the neck on vacation/Wedding.Cons:
Pick Alamo NOT THIS ONE! Nothing good here, nothing!4.0 Okay
Mar. 2021
Pros:
Pond drop off a staff member took me in a single car to my gate which was unexpectedly pleasant.Cons:
Biggest problem was the 1:20 wait to get my car. Even after I had completed all of the booking and payment details online. Severely understaffed, if I could have gone to another company I would have. I felt trapped without any possibility for escape. After 4+ hours of travel it was a very unpleasant welcome into Mexico.10.0 Excellent
Jul. 2022
2.0 Mediocre
Feb. 2022
2.0 Mediocre
Feb. 2022
2.0 Mediocre
Feb. 2022
10.0 Excellent
Dec. 2021
8.0 Excellent
Nov. 2021
Hertz
4.1
Okay
15 reviewsCleanliness
5.9
Comfort
5.5
Pick-up/Drop-off
4.7
Value for money
4.1
One location in Cozumel
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Reviews
10.0 Excellent
Dec. 2022
8.0 Excellent
Nov. 2021
10.0 Excellent
Mar. 2021
Pros:
Staff was very friendly and helpful. Pick-up was at the airport directly out in front. Super easy.Cons:
Don’t try too hard to sell insurance people don’t want.2.0 Mediocre
Mar. 2021
Pros:
NothingCons:
Hertz could have actually had cars available at the location. Got to the airport and it was the guys day off. Nobody working counter. Finally found someone to call him and he had no car even available2.0 Mediocre
Mar. 2021
Pros:
We arrived to the airport, went to the Hertz counter and were informed that they did not have our vehicle. They tried to sell me on another vehicle half the size (which would not fit my group), and for more money.Cons:
Honesty? Not giving away a vehicle that I had reserved, leaving me stranded at the airport to figure it out?2.0 Mediocre
Mar. 2021
Cons:
They could have had the car or any car that they rented to me. Luckily Avis next door had a car to rent.Avis
4.0
Okay
1 reviewCleanliness
4.0
Comfort
4.0
Pick-up/Drop-off
4.0
Value for money
4.0
3 locations in Cozumel
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Reviews
4.0 Okay
Jan. 2021
Cons:
I bought the insurance online when I reserved the car but when I went to pick up the car the employee said the insurance I bought online was worthless. He said I need to buy insurance from him or I wouldn't have any, or very little liability coverage. I didn't appreciate having to buy insurance twice.4.0 Okay
Jan. 2021
Cons:
I bought the insurance online when I reserved the car but when I went to pick up the car the employee said the insurance I bought online was worthless. He said I need to buy insurance from him or I wouldn't have any, or very little liability coverage. I didn't appreciate having to buy insurance twice.3.8
Mediocre
27 reviewsCleanliness
4.1
Comfort
3.8
Pick-up/Drop-off
3.8
Value for money
3.7
5 locations in Cozumel
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Reviews
2.0 Mediocre
May 2021
Pros:
Office was closed i did not get the carCons:
The office was open2.0 Mediocre
May 2021
Cons:
They did not have the car that I reserved. Also added additional fees at the pickup. They offered to take me to the hotel and deliver the car the next day, but we had already booked a tour that we needed the car for and honestly I didn’t trust them.2.0 Mediocre
May 2021
Pros:
We arrived at Alamo and they did not have a vehicle for us. They said Kayak did not confirm whether Alamo had cars available. It was the worst car rental experience I have ever had.Cons:
A refund.2.0 Mediocre
May 2021
Pros:
NothingCons:
They gave away my car and had none left2.0 Mediocre
Jan. 2021
Pros:
the shop was closed. how is it even possible to rent a car!!!!Cons:
if the shop were open where i rented the car!!!2.0 Mediocre
Jan. 2021
Pros:
Not a thing!Cons:
Kayak shouldn't be booking car rentals when they've been warned by Alamo that they have no rental's. I had to pay triple the cost to secure a car in Cozumel for a week because of Kayaks failure.Budget
3.5
Mediocre
13 reviewsCleanliness
4.3
Comfort
3.5
Pick-up/Drop-off
3.5
Value for money
3.9
3 locations in Cozumel
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Reviews
2.0 Mediocre
Jan. 2021
Pros:
The local operation is a scam The insurance was 3x the cost of the online rental ,and changed 4x ln a five minute conversation. We walked back to the airport with all of our luggage and rented from Hertz.8.8 Excellent
Mar. 2020
Pros:
Has economyCons:
Time it took to return car was slow2.8 Mediocre
Mar. 2020
Cons:
We found out that a reservation with these guys is not a reservation, it is a request. No car for us.4.8 Okay
Dec. 2020
Cons:
We rented from this budget location because we were supposed to get a cheap wrangler. The location directions were extremely confusing – turned out it was actually in a hotel, which was not clearly marked in the directions. When we finally got there, they did not actually have our car, and we ended up renting a regular SUV. Having said that, we got a Kia Sorento, which was nicer than expected.6.0 Good
Oct. 2019
Cons:
I rented a Jeep Wrangler and they gave me a Renault Captur, not happy with car selection, they had Jeeps but they claim those are a completely different category, misleading10.0 Excellent
Jul. 2022
2.0 Mediocre
Jun. 2022
2.0 Mediocre
Jan. 2022
1.9 Horrible
Jul. 2021
2.0 Mediocre
Jan. 2021
Pros:
The local operation is a scam The insurance was 3x the cost of the online rental ,and changed 4x ln a five minute conversation. We walked back to the airport with all of our luggage and rented from Hertz.8.8 Excellent
Mar. 2020
Pros:
Has economyCons:
Time it took to return car was slow2.0
Mediocre
6 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
3 locations in Cozumel
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Reviews
2.0 Mediocre
Apr. 2021
Pros:
NothingCons:
Thrifty doesn’t exist on Cozumel anymore5.2 Okay
Aug. 2017
Cons:
The insurance was triple the rate for the car so we paid a lot more than anticipated. The car was not clean and even after we cleaned the windshield, it was covered with a haze and very difficult to see through at night.8.0 Excellent
Jan. 2017
Pros:
The people at the pick up/drop off were very friendly and helpful.Cons:
The price quoted on Kayak doesn't mention the hefty insurance price. My car rental went from $40 to $240 with the required insurance.8.0 Excellent
Dec. 2016
Pros:
I think all cars are newer now so you should get a good one. Price with minimal insurance is about $210 USD for a week. Don't think you get the price on the web cause you must add $17.00 per day insurance and this is not complete insurance! Always book exactly the car you want like size and transmission as they will not upgrade unless they charge a huge amount. Also don't hit the tires against the curb or they charge fir damage...the slightest tiny ding or scratch is mega money. If you get a ding have it fixed before you take it back and you'll save hundreds as body work is cheap if dine by you vs. them. They are along with their sister company Dollar the best on the island I think.10.0 Excellent
Oct. 2016
Pros:
nice little car. Agent walked around it with us and marked on paper prior damage when we picked it up. This was nice. Staff was helpful and polite.8.4 Excellent
Jul. 2016
Cons:
when we reserved it the price was excellent then when we got there they added "insurance" and fees that raised price atleast 4x the amount!3 locations in Cozumel
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6.8 Good
Jan. 2019
Pros:
Newer clean car that ran well.Cons:
Price was completely different than what I booked online. Location hard to find. Pickup and drop off took forever.3.2 Mediocre
Dec. 2017
Pros:
The van was cleanCons:
When we got there, he said the reservation price isn't the actual price, and that to rent a car instead of $30, it would be $86 after some vague required protection thing they didn't mention in the kayak listing. They also took an hour to do "paperwork" on their computer while we were waiting for them to get us the vehicle, and then when they finally called to have the vehicle brought, it took another 30 minutes of our port time. This place is ridiculous. Welcome to Mexico i guess. They gave us the car with 5/8 of a tank and i returned it with 5/8 in it. Only used 3 liters of fuel going to the public beach and back.2.0 Mediocre
Sep. 2016
Cons:
There was no such car rental at all at the specified address. Our weekend was horrible without at car thanks to Kayak.6.8 Good
Jan. 2019
Pros:
Newer clean car that ran well.Cons:
Price was completely different than what I booked online. Location hard to find. Pickup and drop off took forever.3.2 Mediocre
Dec. 2017
Pros:
The van was cleanCons:
When we got there, he said the reservation price isn't the actual price, and that to rent a car instead of $30, it would be $86 after some vague required protection thing they didn't mention in the kayak listing. They also took an hour to do "paperwork" on their computer while we were waiting for them to get us the vehicle, and then when they finally called to have the vehicle brought, it took another 30 minutes of our port time. This place is ridiculous. Welcome to Mexico i guess. They gave us the car with 5/8 of a tank and i returned it with 5/8 in it. Only used 3 liters of fuel going to the public beach and back.2.0 Mediocre
Sep. 2016
Cons:
There was no such car rental at all at the specified address. Our weekend was horrible without at car thanks to Kayak.Ace
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Cozumel
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Reviews
9.2 Excellent
Apr. 2017
Pros:
Very friendly staff and very thorough. It's a great car to get around Cozumel if you're exploring the island.Cons:
First off, it wasn't called Ace rental anymore on Cozumel, its Fox Car Rentals now. And secondly I wasn't expecting any more fees based on the price I reserved the car for. I was confused that the company charged me an extra fee for insurance, and I thought that was included in the price that I reserved it for. It would of been nice if they programmed their address in the GPS for an easy way to get back to the drop off. Or showed us how to some of the features work.9.2 Excellent
Apr. 2017
Pros:
Very friendly staff and very thorough. It's a great car to get around Cozumel if you're exploring the island.Cons:
First off, it wasn't called Ace rental anymore on Cozumel, its Fox Car Rentals now. And secondly I wasn't expecting any more fees based on the price I reserved the car for. I was confused that the company charged me an extra fee for insurance, and I thought that was included in the price that I reserved it for. It would of been nice if they programmed their address in the GPS for an easy way to get back to the drop off. Or showed us how to some of the features work.Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
6 locations in Cozumel
Mas By Mex
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Cozumel
Blueway
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Cozumel
Payless
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Cozumel
Economy Rent a Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Cozumel
from C$ 1/dayLocations in Cozumel
Carretera Costera Sur Km 4.5
+52 987 872 3433
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Firefly
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Cozumel
Locations in Cozumel
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Rhodium
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Cozumel
Locations in Cozumel
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No reviews available
Most popular agency | MEXRENTACAR |
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Most popular car type | Standard |
Average price | C$ 29/day |
Good deal | C$ 25/day |