Book Alamo car rentals in Cozumel

Reviews for Alamo in Cozumel

Recent reviews

Traveler rating

Wonderful

6

Very good

1

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

14

10.0

Great, easy, fast. Friendly staff!Reviewed 15 Apr. 2023

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10.0

We picked up the car at the ferry station and dropped it off at the airport. Both things were very easy to do and staff was very helpful at both locations.Reviewed 2 Apr. 2023

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10.0

I want to give some plaudits to Rafael Acevedo who was helpful and pleasant throughout the entire process. He is an asset to your organization!Reviewed 24 Mar. 2023

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2.0

They had no car despite the booking being confirmed. Could not offer any service or help. And they have closed their office on Cozumel. My advice, avoid themReviewed 26 Feb. 2023

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2.0

This experience was awful. The address that I got from the Cozumel office was wrong. The office did not exist. I called 3 times the Alamo office on the mainland (playa del Carmen). They hung up on me twice. After searching for 2 hours in the burning sun I got help from locals and after I found the office which was on another location we waited for 30 minutes in front of an empty Alamo office until the very ignorant franchisee guy told us he has no car for us. AWFUL EXPERIENCE. I never had such an awful experience renting a car.Reviewed 22 Dec. 2022

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10.0

We had a reservation and met Rafael just as we exited the ferry from Playa del Carmen to Cozumel. He was very friendly and helpful and also spoke great English. Our car was ready immediately and was very clean. Drop off was quick and easy as well. Definitely recommend! Gracias Rafael!Reviewed 23 Mar. 2022

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10.0

Daily rental rate was not as I was quoted for the reservation and no one will respond to the issue. I had the email indicating the rate and was told to talk to Alamo who I can’t contact by phone from hereReviewed 19 Mar. 2022

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8.0

It would have been helpful to have information and pricing on insurance options posted.Reviewed 4 Jan. 2022

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2.0

I didn’t get a car as they overbookedReviewed 22 Dec. 2021

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2.0

They didn't have any cars and were closed. Terrible that you allow us to rent when they don't have any cars.Reviewed 24 Nov. 2021

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10.0

Attitude, response, car, service. All a very good experience!Reviewed 23 Nov. 2021

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2.0

Álamo workers are in front try to you get in, when they realize you have a reservation they say no car are available, even when you show reservation. Then they say they have cars but only if you pay extra insurance very expensive (50% more rent value) . They don’t works for Alamo, they works for themselves. A shameReviewed 10 Nov. 2021

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• 2.0 /10Thrifty Car Rentals at Cozumel
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• Has the Alamo rental car policy in Cozumel changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Alamo will continually update its policies accordingly. Please contact Alamo directly for the latest information. You can find up-to-date information on the coronavirus response of Alamo here: Coronavirus (COVID-19) update from Alamo

• What is the most popular rental car from Alamo in Cozumel?

  Economy (Volkswagen Polo or similar) is the most frequently booked rental car type from Alamo in Cozumel.

• How many car rental locations does Alamo have in Cozumel?

  Alamo has 5 rental locations in Cozumel. Take a look at our Alamo rental location map to find the best rental cars near you.

• Does Alamo have a car rental location at the airport: Cancun airport (CUN)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes