Guest Reviews
Overall Rating
8.7
Excellent
Based on 6,480 reviews
Cleanliness
8.2
Comfort
8.2
Pickup/Dropoff
7.3
Value for money
6.5
Pros
"Car was great!New and clean"
(in 165 reviews)
"Staff were friendly and helpful"
(in 361 reviews)
"Was a great rental experience!."
(in 185 reviews)
Cons
"The car was not available."
(in 53 reviews)
"Unable to drop car off."
(in 26 reviews)
"Long line at airport to pick up car."
(in 53 reviews)
Recent Reviews
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Find reviews that mention:
customer service
car was clean
pick up the car
great car
easy drop
friendly staff
great service
great price
car was great
great experience
car available
drop off the car
picked up the car
great value
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2.0
Cons: They did not honor the quoted price
review from
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9.2
Pros: Staff was excellent and very helpful.
Cons: Insurance was 4 times more than the rental. Seemed a bit high although I can imagine accidents are quite frequent in Mexico.
review from
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9.6
Pros: Staff very friendly and fluent in Engish.
Cons: Better selection of vehicles
review from
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4.8
Pros: On check in the gentleman was kind and efficient even though he could not find my reservation. I had to wait about 30 minutes and then-it was found.
Cons: When I left my B&B to return the car I inspected the car it it had no damage(verified by 3 other of my party_total 4) We were in a rush to catch the ferry and we pulled to the assigned area. When Arturo arrived to inspect the car i gave the car a once over-no damage. Arturo told us we had to go inside the pier area to sign documents and pay. I told him we did not have time to fill up but that less than a quarter tank of gas was missing so to make sure to charge me. BUT when I got to the Alamo desk in pier-told we had damage and need to pay since we did not have the property damage SCAM SCAM SCAM
review from
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4.4
Painfully Seinfeld...
Pros: Found something that was kind of close to what we had requested.
Cons: Refused to help as they we’re closing up. even though our flight had just landed. Had to pay for a taxi for that evening and the following day, only to return to find out they had no vehicle for me and had taken the reservation but had not held the reservation... it was so painfully Seinfeld.
review from
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10.0
The best experience
Pros: We were in Cozumel, Mexico and unfortunately had a car accident with major damage to our Alamo car. This could have been scary, as we did not speak Spanish and did not know the system, but an Alamo supervisor, Jeobany, came right away and he came through for us in a big way. He made sure we were ok and comfortable, and listened carefully to understand exactly what happened. He was very respectful and reassuring. He translated for us, explained everything going on, and advocated for us. He even arranged for another Alamo worker to come pick up my wife and take her to our condo to relieve our babysitter and be with the kids. There were many discussions but in the end, when the other party accepted full responsibility for the accident, we were very happy, believe me. Jeobany then personally drove me back to our condo, and within 30 minutes a new Alamo rental car was delivered to us, ready to go. Thank you very much Jeobany and Alamo. We are very impressed!
review from
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10.0
Easy rental, excellent service
Pros: Decided to rent a car in Cozumel 2 days before Ironman. I was shocked there were still cars in inventory and even more shocked the prices were not inflated. Limberth was gracious and helpful. Our economy car was affordable and cost us a total of $23 in gas for 1 week! Very convenient to the airport.
review from
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9.2
Pros: Staff was excellent and very helpful.
Cons: Insurance was 4 times more than the rental. Seemed a bit high although I can imagine accidents are quite frequent in Mexico.
review from
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9.6
Pros: Staff very friendly and fluent in Engish.
Cons: Better selection of vehicles
review from
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10.0
The best experience
Pros: We were in Cozumel, Mexico and unfortunately had a car accident with major damage to our Alamo car. This could have been scary, as we did not speak Spanish and did not know the system, but an Alamo supervisor, Jeobany, came right away and he came through for us in a big way. He made sure we were ok and comfortable, and listened carefully to understand exactly what happened. He was very respectful and reassuring. He translated for us, explained everything going on, and advocated for us. He even arranged for another Alamo worker to come pick up my wife and take her to our condo to relieve our babysitter and be with the kids. There were many discussions but in the end, when the other party accepted full responsibility for the accident, we were very happy, believe me. Jeobany then personally drove me back to our condo, and within 30 minutes a new Alamo rental car was delivered to us, ready to go. Thank you very much Jeobany and Alamo. We are very impressed!
review from
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10.0
Easy rental, excellent service
Pros: Decided to rent a car in Cozumel 2 days before Ironman. I was shocked there were still cars in inventory and even more shocked the prices were not inflated. Limberth was gracious and helpful. Our economy car was affordable and cost us a total of $23 in gas for 1 week! Very convenient to the airport.
review from
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2.0
Cons: They did not honor the quoted price
review from
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4.8
Pros: On check in the gentleman was kind and efficient even though he could not find my reservation. I had to wait about 30 minutes and then-it was found.
Cons: When I left my B&B to return the car I inspected the car it it had no damage(verified by 3 other of my party_total 4) We were in a rush to catch the ferry and we pulled to the assigned area. When Arturo arrived to inspect the car i gave the car a once over-no damage. Arturo told us we had to go inside the pier area to sign documents and pay. I told him we did not have time to fill up but that less than a quarter tank of gas was missing so to make sure to charge me. BUT when I got to the Alamo desk in pier-told we had damage and need to pay since we did not have the property damage SCAM SCAM SCAM
review from
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4.4
Painfully Seinfeld...
Pros: Found something that was kind of close to what we had requested.
Cons: Refused to help as they we’re closing up. even though our flight had just landed. Had to pay for a taxi for that evening and the following day, only to return to find out they had no vehicle for me and had taken the reservation but had not held the reservation... it was so painfully Seinfeld.
review from
Other suppliers in Cozumel scored
Where can I find Alamo car rentals in Cozumel?
Boulevard Aeropuerto Y Av 65, Alamo car rentals
Address
Boulevard Aeropuerto Y Av 65Phone
+52 987 869 1626Top Tips For Renting a Car from Alamo in Cozumel
- 25% of our users found rental cars from Alamo in Cozumel for C$ 17 or less
- Economy rental cars from Alamo in Cozumel are around 90% cheaper than other car types, on average
FAQs About Renting a Car From Alamo in Cozumel
How much does it cost to rent a car from Alamo in Cozumel?
On average a rental car from Alamo in Cozumel costs C$ 21 per day.
What is the most popular rental car from Alamo in Cozumel?
Economy (Jeep Wrangler or similar) is the most frequently booked rental car type from Alamo in Cozumel.
How many car rental locations does Alamo have in Cozumel?
Alamo has 5 rental locations in Cozumel. Take a look at our Alamo rental location map to find the best rental cars near you.
Does Alamo have a car rental location at the airport: Cancun Airport (CUN)?
Yes
Does Alamo offer shuttle or airport pick-up services from Cancun Airport (CUN)?
Yes