Car Rental at Cancun Airport

Cons: Deceptive online pricing. Advertised as $1-2 dollars a day which in our case was 7 dollars for a week long rental. But when we got there they added on insurances that we knew was covered under our credit card so it amounted to a whopping $350 dollars. I would call these rental agencies before.

Pros: The super low rate

Cons: Not to have been charged for insurance as they wouldn’t accept the insurance which was bought at the time of booking the hire which cost more for 16 days than I pay per year for an Aston Martin, also the car car a flat tyre at collection which kept going down, which they tried to charge for.

Did not have vehicle type I reserved but wanted to charge me for it!

Pros: Everything in the vehicle worked and it operated fine.

Cons: I reserved a passenger van (12 seats) four and a half months prior to my trip. When I arrived at Europcar they tried to give me a minivan. I showed them my reservation for the passenger van, and after checking with the manager, the agent told me they did not have one. In addition, Europcar wanted to charge me the passenger van price ($375) for the minivan. Having done a considerable amount of online price comparisons (including up to 4 days before our trip), I knew the best price for a minivan ranged from approximately $150 to $225 (w/o insurance) at several of the car rental companies at the Cancun Airport. When, I showed these online quotes to Europcar, the agent said I could walk to another rental agency. This was not an option with multiple large bags, a young child, and the need to meet the rest of our group in downtown Cancun. With no other option, I had to settle for the minivan. Ultimately another member of our group was forced to rent a passenger van (at full price) from another agency. Although I was able to negotiate a moderate discount for the minivan (after approximately 45 minutes with the agent), Europcar's failure to provide the vehicle I reserved ended up costing me several hundred more dollars for the vehicles I needed. When I got in the minivan I discovered it had 1/8 tank of gas. I did not appreciate worrying about running out of gas on the way to the hotel, at night, and after a long day of travel. The cup holders throughout the van were disgusting, and there was some strange brown substances smeared around a few of the air vents.

WORST CAR RENTAL PLACE!!

Pros: NOTHING GOOD!! SCAM ALL THE WAY!!

Cons: WORST CUSTOMER SERVICE. THE EMPLOYEES DONT CARR ABOUT YOU!! THEY LEFT US WITHOUT A CAR!! DIDNT RESPECT OUR CONTRACT OR RESERVATION!! I WILL NEVER RECOMMEND THIS PLACE!!

Unsafe vehicle - non-disclosed insurance fees - bad field customer svc

Pros: There was nothing about this rental experience that I liked - all around terrible rental experience, from the initial pick-up through the rental itself. It felt like renting a death wreck mobile and being charges for a DeLorean! Beyond criminal!

Cons: The check out process took four hours - we arrived before 9am and didn't leave until after 1pm - and we left with a much smaller vehicle than we had requested, but still paid not only for the larger vehicle, but twice the rental in additional insurance which we came to find out was mandatory for Mexico - very poor expectation management! We would have preferred an upgrade, but despite our confirmed reservation, the agency had no suitable vehicles for four people with luggage available. The best they could offer was that we could come back the following day to upgrade to a mini-van for 3 times the rental cost, but due to our travel plans, coming back the next day was not an option. This wasn't the worst of it though. On the third day of our 21 day rental, we got a flat tire. When we changed the tire, we noted that the spare appeared to be a regular tire. When we took off the flat, we were shocked to find it bald with less than 1/8" treads left, and unbalanced to such an extent that the tire could not stand on its own - it is a miracle that we didn't have a blow out rather than a simple flat. When we called the rental company to tell them that we had had to change the flat out and that we wanted the spare replaced, we were told that we would have to buy a brand new tire, at our own expense, despite the fact that we had been forced to purchase three types of additional insurance on top of providing them with a written letter of liability coverage from our own insurance company and the credit card company we used to pay for the rental, which also provided liability, collision and roadside coverage for the rental. This reeks of scam! They put a worn and dangerous tire on the rental car they sent us out in and then demanded that we buy a brand new tire as back up for the 18 remaining day of our 21 day rental. We brought the vehicle in to a tire repair station and had the flat tire repaired. As it turned out, it had already been patched several times, as had two of the other tires which we had refilled with air and also repaired as both were losing air due to wear and poor previous repairs, all at our own expense and in addition to the double insurance fees we'd been charged when we picked up the car. We had no additional incidents for the remainder of the rental and the return was uneventful, however, this company was dishonest, deceitful and I would not recommend them. We will certainly never rent from them again!

They try to sell a mandatory insurance. Run away.

Cons: Mandatory insurance