Car hire at Cancun Airport

1 location at Cancun Airport

╳

Avis reviews

Car rental locations

Avis

Locations at Cancun Airport

Carratera Cancun Chetumal Km22

+52 998 886 0221

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Avis reviews

Avis reviews at Cancun Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.8

Pros: I was ripped off, they charged twice what I was quoted for, total scam.

Reviewed Jan. 2017

review from
2.8

Pros: Me arrancaron, me cobraron el doble de lo que me habían citado, la estafa total.

Reviewed Jan. 2017

review from

2.8

Pros: I was ripped off, they charged twice what I was quoted for, total scam.

Reviewed Jan. 2017

review from
2.8

Pros: Me arrancaron, me cobraron el doble de lo que me habían citado, la estafa total.

Reviewed Jan. 2017

review from

Rated #2

National

6.0 Good (24 reviews)

1 location at Cancun Airport

╳

National reviews

Car rental locations

National

Locations at Cancun Airport

International Airport

+52 998 277 2796

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

All National reviews

National reviews at Cancun Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

Horrible experience

Cons: Our flight was delayed and they cancelled our reservation. Agent at the counter offered an alternative with another company (something nded like something under the table) for five times the cost of my original reservation. In the end we were left without a car.

Reviewed Jan. 2018

review from
10.0

Perfect and easy

Pros: Even though I reluctantly paid for the extra insurance despite having coverage through the credit card, the whole experience was easy and pleasant and I can't really complain. Everyone we dealt with was exceptional.

Reviewed Aug. 2017

review from
5.6

Get ready for hidden fees

Pros: Easy shuttle to the car rental. Good car

Cons: You are forced into hidden fees. The rental price does not include mandatory insurance. Expect to pay 4x what you book. Checking the car back in was also a little bit of a mess.

Reviewed Aug. 2017

review from
2.0

Ran out of car seats

Pros: Price looked good online

Cons: We arrived early in the morning only to find they were new car seats. What do you do in a foreign country with a two and four-year-old without a car seat? This place sucks.

Reviewed Jul. 2017

review from
3.2

Dishonest Staff National

Pros: nothing positive

Cons: 1.I reserved, via Kayak.com, an “intermediate SUV or similar” for six (6) days in Cancun, Mexico for $110.08. the reservation said that it included “all taxes and fee”. 2.When I arrive I was told I had to purchase 3rd party insurance for 50 dollar a day. When I questioned the teller I determined that the legal minimum was really $26.00 per day (6*26+ 18% tax=$184.08. This more than doubled by initial reservation price. My new expected total is $294.08, wait it gets better. 3.The first SUV they checked out did not have a working seat beat. The second car they tried to put us in would not start at all. Finally the 3rd vehicle, a minivan, had working seatbelts and would start. The AC was struggling but we had to get going so we accepted it. I took pictures of the first two vehicles but by the 3rd van I was tired and forgot to take picture with my phone for later reference/proof; this will be important later. This process took 2 hours to pickup our “SUV”. This wasted daylight as I had to drive 5 hours to Merida that afternoon. 4.For Six (6) days the van was mediocre adequate for our needs. 5.I return the vehicle with a full tank of gas; I take a video of the exterior and Interior. The attendant filled out the damage assessment as “all good” but missing the front license plate. He stated that it was a $50 US dollar charge. I didn’t have picture showing the plate there or not; so I signed the report stating such. I was willing to eat a 50 dollar charge. 6.I was not given a copy of the report showing “no damage” 7.I was not given a final bill. 8.They said that everything was fine and I would receive an email with the bill later. I never did. 9.My credit card was billed $606.08 vs Kayak reservation price of $110.08. 10.I am currently working with my credit card, Discover, who are doing an awesome job disputing this fraudulent bill. I also called National US customer service and was able to determine the extra charge was from a $300 (5000 Pesos) charge due to "damage". Remember I was told everything was good, no damage. Right dishonest staff. My advice is to search online to read the reviews prior to renting in Cancun. National is one of the worst. Taxis and Uber appear to be the way to go to avoid the bait and switch.

Reviewed Jun. 2017

review from
10.0

Know about renting in mexico

Pros: National was great! The sales rep was really nice and honest which is rare for a car rental place.

Cons: Realize in Mexico you have to get insurance which adds to your rate. Actually US insurance companies often don't cover cars in Mexico so it's best to get full coverage. Adds like 30 per day.

Reviewed May 2017

review from
8.8

All good, except for dropoff

Pros: Pickup was efficient, car was great.

Cons: Delay at dropoff because they couldn't find my credit card. It took awhile but the staff person was helpful.

Reviewed Mar. 2017

review from
6.4

BRING PROOF OF THIRD PARTY LIABILITY COVERAGE

Pros: Staff was friendly.

Cons: You must bring proof of third party liability coverage if you do not wish to purchase any insurance. Our 9 day rental was to cost US$46.18 through priceline. Since we did not bring proof of third party liability, we paid over US$280. This should be listed under 'important information' in the booking itinerary. Not cool.

Reviewed Feb. 2017

review from
2.0

Cancelled my reservation

Cons: I arrived later than the time that I had booked the car for and they had given it away and had no alternatives. I had to go elsewhere and pay a lot more. My fault maybe, but they should be clearer about the policy.

Reviewed Jan. 2017

review from
4.0

Waited 2 hours for shuttle and paid 50% more than

Pros: Car was clean, and drop off was easy.

Cons: Waited 2 hours at the Cancun airport for the National Shuttle to arrive. Guy kept saying it should be here any minute. We could have walked there and back 10 times if he would have told us where it was. When we finally got to the rental car office, they told us our quote did not include insurance that was mandatory. Even though all other rental car companies did include this in their quote. Then, tried to give us a lower level car than what we booked for the same price. I was at least able to pull up the confirmation email to show the car level I had booked. After all of this, we ended up losing 4 hours of our vacation and paying 50% more that expected. Totally going with Hertz next time. Saw shuttles every 5 minutes, and quoted us a lower price at the airport and assured it was with the mandatory insurance.

Reviewed Jan. 2017

review from
6.0

typical rental

Pros: easy

Cons: not specific to National but all the hidden "liability" clauses are a pain.

Reviewed Jan. 2017

review from
2.4

Mexican insurance laws!

Pros: I booked for $4 usd a day, after mandatory liability insurance and the imposed 16% and 18% taxes, the car was close to 400 for 6 days!!!!!!!

Reviewed Jan. 2017

review from

10.0

Perfect and easy

Pros: Even though I reluctantly paid for the extra insurance despite having coverage through the credit card, the whole experience was easy and pleasant and I can't really complain. Everyone we dealt with was exceptional.

Reviewed Aug. 2017

review from
10.0

Know about renting in mexico

Pros: National was great! The sales rep was really nice and honest which is rare for a car rental place.

Cons: Realize in Mexico you have to get insurance which adds to your rate. Actually US insurance companies often don't cover cars in Mexico so it's best to get full coverage. Adds like 30 per day.

Reviewed May 2017

review from
8.8

All good, except for dropoff

Pros: Pickup was efficient, car was great.

Cons: Delay at dropoff because they couldn't find my credit card. It took awhile but the staff person was helpful.

Reviewed Mar. 2017

review from

2.0

Horrible experience

Cons: Our flight was delayed and they cancelled our reservation. Agent at the counter offered an alternative with another company (something nded like something under the table) for five times the cost of my original reservation. In the end we were left without a car.

Reviewed Jan. 2018

review from
5.6

Get ready for hidden fees

Pros: Easy shuttle to the car rental. Good car

Cons: You are forced into hidden fees. The rental price does not include mandatory insurance. Expect to pay 4x what you book. Checking the car back in was also a little bit of a mess.

Reviewed Aug. 2017

review from
2.0

Ran out of car seats

Pros: Price looked good online

Cons: We arrived early in the morning only to find they were new car seats. What do you do in a foreign country with a two and four-year-old without a car seat? This place sucks.

Reviewed Jul. 2017

review from
3.2

Dishonest Staff National

Pros: nothing positive

Cons: 1.I reserved, via Kayak.com, an “intermediate SUV or similar” for six (6) days in Cancun, Mexico for $110.08. the reservation said that it included “all taxes and fee”. 2.When I arrive I was told I had to purchase 3rd party insurance for 50 dollar a day. When I questioned the teller I determined that the legal minimum was really $26.00 per day (6*26+ 18% tax=$184.08. This more than doubled by initial reservation price. My new expected total is $294.08, wait it gets better. 3.The first SUV they checked out did not have a working seat beat. The second car they tried to put us in would not start at all. Finally the 3rd vehicle, a minivan, had working seatbelts and would start. The AC was struggling but we had to get going so we accepted it. I took pictures of the first two vehicles but by the 3rd van I was tired and forgot to take picture with my phone for later reference/proof; this will be important later. This process took 2 hours to pickup our “SUV”. This wasted daylight as I had to drive 5 hours to Merida that afternoon. 4.For Six (6) days the van was mediocre adequate for our needs. 5.I return the vehicle with a full tank of gas; I take a video of the exterior and Interior. The attendant filled out the damage assessment as “all good” but missing the front license plate. He stated that it was a $50 US dollar charge. I didn’t have picture showing the plate there or not; so I signed the report stating such. I was willing to eat a 50 dollar charge. 6.I was not given a copy of the report showing “no damage” 7.I was not given a final bill. 8.They said that everything was fine and I would receive an email with the bill later. I never did. 9.My credit card was billed $606.08 vs Kayak reservation price of $110.08. 10.I am currently working with my credit card, Discover, who are doing an awesome job disputing this fraudulent bill. I also called National US customer service and was able to determine the extra charge was from a $300 (5000 Pesos) charge due to "damage". Remember I was told everything was good, no damage. Right dishonest staff. My advice is to search online to read the reviews prior to renting in Cancun. National is one of the worst. Taxis and Uber appear to be the way to go to avoid the bait and switch.

Reviewed Jun. 2017

review from
6.4

BRING PROOF OF THIRD PARTY LIABILITY COVERAGE

Pros: Staff was friendly.

Cons: You must bring proof of third party liability coverage if you do not wish to purchase any insurance. Our 9 day rental was to cost US$46.18 through priceline. Since we did not bring proof of third party liability, we paid over US$280. This should be listed under 'important information' in the booking itinerary. Not cool.

Reviewed Feb. 2017

review from
2.0

Cancelled my reservation

Cons: I arrived later than the time that I had booked the car for and they had given it away and had no alternatives. I had to go elsewhere and pay a lot more. My fault maybe, but they should be clearer about the policy.

Reviewed Jan. 2017

review from
4.0

Waited 2 hours for shuttle and paid 50% more than

Pros: Car was clean, and drop off was easy.

Cons: Waited 2 hours at the Cancun airport for the National Shuttle to arrive. Guy kept saying it should be here any minute. We could have walked there and back 10 times if he would have told us where it was. When we finally got to the rental car office, they told us our quote did not include insurance that was mandatory. Even though all other rental car companies did include this in their quote. Then, tried to give us a lower level car than what we booked for the same price. I was at least able to pull up the confirmation email to show the car level I had booked. After all of this, we ended up losing 4 hours of our vacation and paying 50% more that expected. Totally going with Hertz next time. Saw shuttles every 5 minutes, and quoted us a lower price at the airport and assured it was with the mandatory insurance.

Reviewed Jan. 2017

review from
6.0

typical rental

Pros: easy

Cons: not specific to National but all the hidden "liability" clauses are a pain.

Reviewed Jan. 2017

review from
2.4

Mexican insurance laws!

Pros: I booked for $4 usd a day, after mandatory liability insurance and the imposed 16% and 18% taxes, the car was close to 400 for 6 days!!!!!!!

Reviewed Jan. 2017

review from

Rated #3

Alamo

5.5 Okay (115 reviews)

1 location at Cancun Airport

╳

Alamo reviews

Car rental locations

Alamo

Locations at Cancun Airport

Intl And Domestic Arrivals

+52 998 886 0100

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Alamo reviews

Alamo reviews at Cancun Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

Cons: When I got there they tried to rip me with the cost for insurance. I walked out and did not rent the car. It was the worst car rental experience I have ever had in 31 years renting a car in Cancun.

Reviewed Dec. 2019

review from
2.0

Pros: The car itself was fine.

Cons: Totally ripped me off. The Kayak shown price was $21 for the weekend, INCLUDING taxes. That’s why I chose this reservation—even though it was a dinky little car, that was a fantastic sale price. When I arrived, there was mandatory insurance, a different rate, new taxes, and mandatory prepaid tank of gas, all resulting in a price of $175 for the weekend—almost 9 times more than I had planned to pay. By the time I was there it was too late to change to another company... no need to spend more hours of an already short weekend getaway shopping for rental cars. But this was totally deceptive and I’m very unhappy. Kayak should not be listing Alamo’s deceptive prices in the future.

Reviewed Dec. 2019

review from
2.0

Pros: Nothing

Cons: Had the car available, I went to alamo and they told me is no more cars for my reservation, I had to spend tons more money to get a rent car the same day. Bad service

Reviewed Nov. 2019

review from
2.0

Pros: Nothing

Cons: Their CUSTOMER service is horrific. Showed up to get my car on time & there were no cars! Just left myself & my kids standing there no assistance no sorry nothing! Horrible

Reviewed Nov. 2019

review from
2.0

Cons: They didn’t have any car for me. Can you imagine!!! A rental car agency that ran out of cars by 10am in the morning.

Reviewed Nov. 2019

review from
10.0

Pros: Friendly staff!

Cons: Nothing! Everything is great!

Reviewed Oct. 2019

review from
2.0

Cons: We arrived and they did not have the car available

Reviewed Oct. 2019

review from
4.4

Cons: Poner precios reales porque en la app salen unos y ya llegando allí me cobraron mucho mas

Reviewed Oct. 2019

review from
4.8

Pros: The car was the exact size we needed

Cons: Price. I booked the car rental and price including taxes and fees were 126 dlls. Over there I had to pay 420 dlls and this had extra fees and taxes which made no sense for me I’m pretty frustrated and furious to have to pay more than double of what I was told

Reviewed Sep. 2019

review from
3.6

Pros: Drop off was easy.

Cons: There needs to be transparency with the booking. Or better information on what to expect upon arrival. Found out later on line that the “3rd party liability “ Is coverage that cost a minimum of $25 US dollars. Information about that should be on the site.

Reviewed Aug. 2019

review from
6.4

Pros: I liked being able to shop prior to my arrival

Cons: Lots could have been better. First, you will have to negotiate your insurance rate and airport fees for a negotiated total fee. We paid about $21 a day for the full package for a mid sized Nissan (four doors, good size trunk). The car was delivered to us empty. Tire noise really bad. Hard tires

Reviewed Aug. 2019

review from
2.0

Cons: When we arrived we were told they did not have a vehicle for us and had to procure a car from another “partner” (National) which was much more expensive than the price quoted. Classic bait and switch. The rental with National went fine. Don’t believe the $1-2/day prices listed here.

Reviewed Aug. 2019

review from

10.0

Pros: Friendly staff!

Cons: Nothing! Everything is great!

Reviewed Oct. 2019

review from

2.0

Cons: When I got there they tried to rip me with the cost for insurance. I walked out and did not rent the car. It was the worst car rental experience I have ever had in 31 years renting a car in Cancun.

Reviewed Dec. 2019

review from
2.0

Pros: The car itself was fine.

Cons: Totally ripped me off. The Kayak shown price was $21 for the weekend, INCLUDING taxes. That’s why I chose this reservation—even though it was a dinky little car, that was a fantastic sale price. When I arrived, there was mandatory insurance, a different rate, new taxes, and mandatory prepaid tank of gas, all resulting in a price of $175 for the weekend—almost 9 times more than I had planned to pay. By the time I was there it was too late to change to another company... no need to spend more hours of an already short weekend getaway shopping for rental cars. But this was totally deceptive and I’m very unhappy. Kayak should not be listing Alamo’s deceptive prices in the future.

Reviewed Dec. 2019

review from
2.0

Pros: Nothing

Cons: Had the car available, I went to alamo and they told me is no more cars for my reservation, I had to spend tons more money to get a rent car the same day. Bad service

Reviewed Nov. 2019

review from
2.0

Pros: Nothing

Cons: Their CUSTOMER service is horrific. Showed up to get my car on time & there were no cars! Just left myself & my kids standing there no assistance no sorry nothing! Horrible

Reviewed Nov. 2019

review from
2.0

Cons: They didn’t have any car for me. Can you imagine!!! A rental car agency that ran out of cars by 10am in the morning.

Reviewed Nov. 2019

review from
2.0

Cons: We arrived and they did not have the car available

Reviewed Oct. 2019

review from
4.4

Cons: Poner precios reales porque en la app salen unos y ya llegando allí me cobraron mucho mas

Reviewed Oct. 2019

review from
4.8

Pros: The car was the exact size we needed

Cons: Price. I booked the car rental and price including taxes and fees were 126 dlls. Over there I had to pay 420 dlls and this had extra fees and taxes which made no sense for me I’m pretty frustrated and furious to have to pay more than double of what I was told

Reviewed Sep. 2019

review from
3.6

Pros: Drop off was easy.

Cons: There needs to be transparency with the booking. Or better information on what to expect upon arrival. Found out later on line that the “3rd party liability “ Is coverage that cost a minimum of $25 US dollars. Information about that should be on the site.

Reviewed Aug. 2019

review from
6.4

Pros: I liked being able to shop prior to my arrival

Cons: Lots could have been better. First, you will have to negotiate your insurance rate and airport fees for a negotiated total fee. We paid about $21 a day for the full package for a mid sized Nissan (four doors, good size trunk). The car was delivered to us empty. Tire noise really bad. Hard tires

Reviewed Aug. 2019

review from
2.0

Cons: When we arrived we were told they did not have a vehicle for us and had to procure a car from another “partner” (National) which was much more expensive than the price quoted. Classic bait and switch. The rental with National went fine. Don’t believe the $1-2/day prices listed here.

Reviewed Aug. 2019

review from

Rated #4

Hertz

5.5 Okay (11 reviews)

1 location at Cancun Airport

╳

Hertz reviews

Car rental locations

Hertz

Locations at Cancun Airport

Intl Airport Of Cancun

+52 999 911 8040

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Hertz reviews

Hertz reviews at Cancun Airport

Recent reviews

All reviews
Positive
Neutral
Negative

6.0

Cons: Wait time at pick up location excessively long

Reviewed Mar. 2020

review from
8.8

Pros: pick up was easy and straightforward, care was in good-condition it was expensive, but we had done research before and new extra charges were coming

Cons: drop-off was slow with a long line; stressful when trying to make a plane!

Reviewed Aug. 2017

review from
8.0

Pros: The car was great

Cons: The guys giving u the car and checking it, taking pictures, was asking for tip, saying they're not being paid by Hertz, they only work for tip.. how true is this???

Reviewed Jul. 2017

review from
4.4

Cons: Surprised me with a mandatory insurance policy that more than doubled the price of the rental.

Reviewed Mar. 2017

review from
6.0

Cons: Many extra costs, more than $150 above quote

Reviewed Feb. 2017

review from
2.0

poor

Cons: the price didnt include insurance and was 3 times more

Reviewed Jan. 2017

review from
5.6

Pros: service was good

Cons: Ended up payin 3 times more than the reservation

Reviewed Jan. 2017

review from
3.6

Cons: They change in the last moment the car I did choose I got car without power steering. It was nightmare to drive such little car without that future

Reviewed Dec. 2016

review from
4.8

Cons: The staff member who went over the contract and additional fees/charges was not clear or open about all the various charges that would be added on to our base rate. Throughout the course of our trip, we realized that both hubcaps on the drivers side were not the right size for the wheel/tire and were attached with zip ties. While driving around on surface streets and highways, both drivers side hubcaps came off because they were not appropriately attached.

Reviewed Nov. 2016

review from
6.0

Cons: Tiempo de espera excesivo en el lugar de recogida

Reviewed Mar. 2020

review from
8.8

Pros: la recogida fue fácil y sencilla, el cuidado estaba en buenas condiciones , era caro, pero habíamos hecho investigación antes y se estaban cobrando nuevos cargos adicionales

Cons: ¡la caída fue lenta con una larga línea; estresante al tratar de hacer un avión!

Reviewed Aug. 2017

review from
8.0

Pros: El coche era genial

Cons: Los chicos que le daban el coche y lo comprobaban, tomando fotos, pedían una sugerencia, diciendo que no les pagan Hertz, sólo trabajan para la punta.. ¿Qué verdad es esto??

Reviewed Jul. 2017

review from

8.8

Pros: pick up was easy and straightforward, care was in good-condition it was expensive, but we had done research before and new extra charges were coming

Cons: drop-off was slow with a long line; stressful when trying to make a plane!

Reviewed Aug. 2017

review from
8.8

Pros: la recogida fue fácil y sencilla, el cuidado estaba en buenas condiciones , era caro, pero habíamos hecho investigación antes y se estaban cobrando nuevos cargos adicionales

Cons: ¡la caída fue lenta con una larga línea; estresante al tratar de hacer un avión!

Reviewed Aug. 2017

review from

8.0

Pros: The car was great

Cons: The guys giving u the car and checking it, taking pictures, was asking for tip, saying they're not being paid by Hertz, they only work for tip.. how true is this???

Reviewed Jul. 2017

review from
8.0

Pros: El coche era genial

Cons: Los chicos que le daban el coche y lo comprobaban, tomando fotos, pedían una sugerencia, diciendo que no les pagan Hertz, sólo trabajan para la punta.. ¿Qué verdad es esto??

Reviewed Jul. 2017

review from

6.0

Cons: Wait time at pick up location excessively long

Reviewed Mar. 2020

review from
4.4

Cons: Surprised me with a mandatory insurance policy that more than doubled the price of the rental.

Reviewed Mar. 2017

review from
6.0

Cons: Many extra costs, more than $150 above quote

Reviewed Feb. 2017

review from
2.0

poor

Cons: the price didnt include insurance and was 3 times more

Reviewed Jan. 2017

review from
5.6

Pros: service was good

Cons: Ended up payin 3 times more than the reservation

Reviewed Jan. 2017

review from
3.6

Cons: They change in the last moment the car I did choose I got car without power steering. It was nightmare to drive such little car without that future

Reviewed Dec. 2016

review from
4.8

Cons: The staff member who went over the contract and additional fees/charges was not clear or open about all the various charges that would be added on to our base rate. Throughout the course of our trip, we realized that both hubcaps on the drivers side were not the right size for the wheel/tire and were attached with zip ties. While driving around on surface streets and highways, both drivers side hubcaps came off because they were not appropriately attached.

Reviewed Nov. 2016

review from
6.0

Cons: Tiempo de espera excesivo en el lugar de recogida

Reviewed Mar. 2020

review from

Rated #5

Enterprise

5.4 Okay (36 reviews)

1 location at Cancun Airport

╳

Enterprise reviews

Car rental locations

Enterprise

Locations at Cancun Airport

International Airport

0180 0737 3722

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

All Enterprise reviews

Enterprise reviews at Cancun Airport

Recent reviews

All reviews
Positive
Neutral
Negative

7.6

Decent

Pros: Fast service, helpful attendants. Clean car, ran well.

Cons: Sketchy, dark parking lot during pickup. Oddly tiny drop-off location with no parking, sharing space with a gas station. Old car in need of tire balance.

Reviewed Jul. 2018

review from
2.0

Worst rental experience ever...

Pros: Nothing

Cons: The vehicles are not serviced regularly. I was given a Chevy sedan with a broken clutch. When I complained they told me I could only get an automatic vehicle if I paid extra. The location is terrible. Will never rent a car here ever again.

Reviewed Mar. 2018

review from
10.0

Azgad is the best!!!!

Pros: Everyone was super friendly and helpful, great great team of employees. As a solo female driver I always look at for my safety, the team was very respectful and made me feel safe and take care of! They gave me directions and even travel tips!

Reviewed Jan. 2018

review from
8.0

One way or another you're going to end up paying the rate they want

Pros: Everything about Enterprise is great as long as you don't mind they are not located at the airport but just a bit north of the airport along the main highway.

Cons: I had a seemingly very good deal for a Jetta including the mandatory liability insurance, but it turned out when picking up the car that the included insurance only covered the car up to 75,000 MXN and the coverage needs to be 2,500,000 MXN so that raised the rates by $10 per day and then I also had to pay an extra $30 for an extra day although my pickup date/time and return date/time were basically what I originally entered into Expedia. I'm positive that all the agencies are playing these monetary shell games so the only distinguishing factor across agencies is the level of service and how picky they are about the condition of the car when returned.

Reviewed Nov. 2017

review from
10.0

Pros: I accidentally booked a manual transmission, and at the counter the man switched us to an automatic brand new car. Their airport shuttle was ready and waiting both times, they were friendly and very helpful. I didn't feel bamboozled by the insurance situation. It was breezy renting from this Enterprise. Would totally rent from them again.

Cons: Everything was great - not a single issue!

Reviewed Jul. 2017

review from
6.4

You do NOT get E Plus points from the Cancun location -

Pros: Very nice staff. Efficient given the extensive paper documents and countless signatures.

Cons: Insurance is 3x the cost of the car rental. No E Plus points. No ability to make a reservation using E Plus points. This place licenses the Enterpprise brand - as do many non-USA locations.

Reviewed May 2017

review from
3.6

NOT LOCATED BY THE AIRPORT, SURPRISE YOU WITH "REQUIRED" INSURANCE

Pros: Car itself was clean and functional.

Cons: - I selected this location because it was in the airport. It is not. It is a 15 minute bus ride away. There is a shuttle, but I only found out about the shuttle at the airport, because I couldn't find their office, and it helped that I speak Spanish fluently. - When you make the reservation on the website, there is nothing stating that you have to buy their insurance. Yet when I got there they gave me no option. They say my credit card doesn't cover it. Had I known, I could have been prepared to show the necessary insurance policy to show my coverage. The insurance was 3 times more than the actual rental rate. - Not at all what I thought I was getting in terms of price, convenience or location. Kayak you need to take responsibility and update your site as it currently has incorrect and inaccurate information, which I depended on when making my reservation.

Reviewed May 2017

review from
2.0

Not organized at all

Cons: Office was closed when I arrived at 11pm Nobody called me. Nobody mat me at the airport nobody notified me. I called company and they were closed already. I end up to rent fromHertz with 100$ more price.

Reviewed Apr. 2017

review from
4.4

Cons: Falsely advertised at $2 per day. I was forced to buy 22$ per day insurance. Then gas tank would not fill meter past 1/2. Scam to get you to put more money in tank.

Reviewed Apr. 2017

review from
9.6

Best car rental experience I've had in mexico

Pros: Friendly shuttle driver and super friendly rental agent. You just have to get over the fact that any time you rent in Mexico, you are required to buy liability coverage, which always feels like highway robbery. This is true with every rental company. If you can't get over this, then you should not rent in Mexico.

Reviewed Mar. 2017

review from
3.6

Over charged

Cons: They will say they are charging you one price but charge you another. Be very careful with this place. It will not be a lot of money but still be carful!!

Reviewed Feb. 2017

review from
9.2

Easy!

Pros: The service at the counter and space of the car were great.

Cons: It was a little difficult to make contact initially when we arrived at the airport. Also, I wish we had known that the original price quoted on Kayak didn't include the insurance that we were required to purchase upon pickup.

Reviewed Feb. 2017

review from

10.0

Azgad is the best!!!!

Pros: Everyone was super friendly and helpful, great great team of employees. As a solo female driver I always look at for my safety, the team was very respectful and made me feel safe and take care of! They gave me directions and even travel tips!

Reviewed Jan. 2018

review from
10.0

Pros: I accidentally booked a manual transmission, and at the counter the man switched us to an automatic brand new car. Their airport shuttle was ready and waiting both times, they were friendly and very helpful. I didn't feel bamboozled by the insurance situation. It was breezy renting from this Enterprise. Would totally rent from them again.

Cons: Everything was great - not a single issue!

Reviewed Jul. 2017

review from
9.6

Best car rental experience I've had in mexico

Pros: Friendly shuttle driver and super friendly rental agent. You just have to get over the fact that any time you rent in Mexico, you are required to buy liability coverage, which always feels like highway robbery. This is true with every rental company. If you can't get over this, then you should not rent in Mexico.

Reviewed Mar. 2017

review from
9.2

Easy!

Pros: The service at the counter and space of the car were great.

Cons: It was a little difficult to make contact initially when we arrived at the airport. Also, I wish we had known that the original price quoted on Kayak didn't include the insurance that we were required to purchase upon pickup.

Reviewed Feb. 2017

review from

7.6

Decent

Pros: Fast service, helpful attendants. Clean car, ran well.

Cons: Sketchy, dark parking lot during pickup. Oddly tiny drop-off location with no parking, sharing space with a gas station. Old car in need of tire balance.

Reviewed Jul. 2018

review from
8.0

One way or another you're going to end up paying the rate they want

Pros: Everything about Enterprise is great as long as you don't mind they are not located at the airport but just a bit north of the airport along the main highway.

Cons: I had a seemingly very good deal for a Jetta including the mandatory liability insurance, but it turned out when picking up the car that the included insurance only covered the car up to 75,000 MXN and the coverage needs to be 2,500,000 MXN so that raised the rates by $10 per day and then I also had to pay an extra $30 for an extra day although my pickup date/time and return date/time were basically what I originally entered into Expedia. I'm positive that all the agencies are playing these monetary shell games so the only distinguishing factor across agencies is the level of service and how picky they are about the condition of the car when returned.

Reviewed Nov. 2017

review from

2.0

Worst rental experience ever...

Pros: Nothing

Cons: The vehicles are not serviced regularly. I was given a Chevy sedan with a broken clutch. When I complained they told me I could only get an automatic vehicle if I paid extra. The location is terrible. Will never rent a car here ever again.

Reviewed Mar. 2018

review from
6.4

You do NOT get E Plus points from the Cancun location -

Pros: Very nice staff. Efficient given the extensive paper documents and countless signatures.

Cons: Insurance is 3x the cost of the car rental. No E Plus points. No ability to make a reservation using E Plus points. This place licenses the Enterpprise brand - as do many non-USA locations.

Reviewed May 2017

review from
3.6

NOT LOCATED BY THE AIRPORT, SURPRISE YOU WITH "REQUIRED" INSURANCE

Pros: Car itself was clean and functional.

Cons: - I selected this location because it was in the airport. It is not. It is a 15 minute bus ride away. There is a shuttle, but I only found out about the shuttle at the airport, because I couldn't find their office, and it helped that I speak Spanish fluently. - When you make the reservation on the website, there is nothing stating that you have to buy their insurance. Yet when I got there they gave me no option. They say my credit card doesn't cover it. Had I known, I could have been prepared to show the necessary insurance policy to show my coverage. The insurance was 3 times more than the actual rental rate. - Not at all what I thought I was getting in terms of price, convenience or location. Kayak you need to take responsibility and update your site as it currently has incorrect and inaccurate information, which I depended on when making my reservation.

Reviewed May 2017

review from
2.0

Not organized at all

Cons: Office was closed when I arrived at 11pm Nobody called me. Nobody mat me at the airport nobody notified me. I called company and they were closed already. I end up to rent fromHertz with 100$ more price.

Reviewed Apr. 2017

review from
4.4

Cons: Falsely advertised at $2 per day. I was forced to buy 22$ per day insurance. Then gas tank would not fill meter past 1/2. Scam to get you to put more money in tank.

Reviewed Apr. 2017

review from
3.6

Over charged

Cons: They will say they are charging you one price but charge you another. Be very careful with this place. It will not be a lot of money but still be carful!!

Reviewed Feb. 2017

review from

Rated #6

Thrifty

5.3 Okay (42 reviews)

1 location at Cancun Airport

╳

Thrifty reviews

Car rental locations

Thrifty

Locations at Cancun Airport

Carr, Cancun Chetumal Km 22

180 0365 1111

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Thrifty reviews

Thrifty reviews at Cancun Airport

Recent reviews

All reviews
Positive
Neutral
Negative

5.2

Be ware

Pros: Car was clean and reliable. I had no issues with the car whatsoever.

Cons: What I did have issues with was the customer service. Once they had you there if just felt like a scam to get more Money from you and the price doubled when all was said and done

Reviewed Aug. 2018

review from
2.0

Weren’t able to rent a car!

Pros: Nothing

Cons: I reserved a minivan for our family of 6 traveling together. When we arrived at the Thrifty counter, they told me they didn’t have a minivan for me. I said I made a reservation, he told me that since I didn’t prepay for the rental(which I didn’t know was an option) they didn’t have one for me to rent. We then had to scramble and try to find new transportation to/from the airport to our hotel. I will never rent through this website or Thrifty again

Reviewed Apr. 2018

review from
9.2

Pros: Pick up and drop off take ages. It staff were accommodating and vehicle was great

Reviewed Mar. 2018

review from
2.0

Fraudulent price scams

Cons: I was very upset that Kayak advertised the rental as being $8. We reserved the car at this price, and arrived in Cancun to be surprised with a whopping amount of insurance fees which amounted to over $400. If we refused the insurance and used our credit card's insurance for the car, then we had to pay $1300.00 to the rental car company, which obviously made no sense. Absolutely infuriating to be surprised with this tremendous rate differencce, and found ourselves in a position of helplessness last minute. Would never rent again here.

Reviewed Mar. 2017

review from
10.0

Simple and easy

Pros: They communicated clearly via email before we arrived. The rental was inexpensive. I used my Amex card for insurance and there was no pressure to buy more insurance. They simply placed the $2500 hold on my card. The car ran fine and we had a great trip! We took lots of pictures when we picked the car up and had no problems with the drop off.

Reviewed Mar. 2017

review from
6.0

Cons: Basically forced us to take the additional insurance at $45 per day. If declined they wanted a $3000 deposit on the car. Never had that experience elsewhere

Reviewed Mar. 2017

review from
2.0

You need to read the fine print.

Pros: The price if it would have been the price I expected.

Cons: Once I arrived at Thrifty, the price for the car was accurate, but you are required to have insurance on the rental and that raise the price another $30 per day. This was not in the reservation I saw on Kayak, or at least not that I could see. I ended up cancelling the reservation and going a different route.

Reviewed Mar. 2017

review from
2.0

Lie

Pros: Nothing

Cons: Lie, prices not as described

Reviewed Mar. 2017

review from
2.0

Closed

Pros: Nothing! the location was closed, and I was left hanging looking for another car company.

Cons: The location was closed, I had to get Eurocar to rent me at a higher price and back of the line...

Reviewed Mar. 2017

review from
10.0

Price was real.

Pros: I paid 85 cents a day. I did leave a $2000 visa security deposit for insurance but i was refunded all of it back and only paid 168 pesos total for 7 days of rental...this was including tax.

Reviewed Mar. 2017

review from
8.8

Price is in the insurance

Pros: Good service

Cons: Rates online overly reasonable but the entire price of the car was in the insurance. Even the lowest level, just liability was over 3x the daily rental fee. Not a fun surprise.

Reviewed Feb. 2017

review from
4.0

Cons: Unprofessional service.

Reviewed Feb. 2017

review from

9.2

Pros: Pick up and drop off take ages. It staff were accommodating and vehicle was great

Reviewed Mar. 2018

review from
10.0

Simple and easy

Pros: They communicated clearly via email before we arrived. The rental was inexpensive. I used my Amex card for insurance and there was no pressure to buy more insurance. They simply placed the $2500 hold on my card. The car ran fine and we had a great trip! We took lots of pictures when we picked the car up and had no problems with the drop off.

Reviewed Mar. 2017

review from
10.0

Price was real.

Pros: I paid 85 cents a day. I did leave a $2000 visa security deposit for insurance but i was refunded all of it back and only paid 168 pesos total for 7 days of rental...this was including tax.

Reviewed Mar. 2017

review from
8.8

Price is in the insurance

Pros: Good service

Cons: Rates online overly reasonable but the entire price of the car was in the insurance. Even the lowest level, just liability was over 3x the daily rental fee. Not a fun surprise.

Reviewed Feb. 2017

review from

5.2

Be ware

Pros: Car was clean and reliable. I had no issues with the car whatsoever.

Cons: What I did have issues with was the customer service. Once they had you there if just felt like a scam to get more Money from you and the price doubled when all was said and done

Reviewed Aug. 2018

review from
2.0

Weren’t able to rent a car!

Pros: Nothing

Cons: I reserved a minivan for our family of 6 traveling together. When we arrived at the Thrifty counter, they told me they didn’t have a minivan for me. I said I made a reservation, he told me that since I didn’t prepay for the rental(which I didn’t know was an option) they didn’t have one for me to rent. We then had to scramble and try to find new transportation to/from the airport to our hotel. I will never rent through this website or Thrifty again

Reviewed Apr. 2018

review from
2.0

Fraudulent price scams

Cons: I was very upset that Kayak advertised the rental as being $8. We reserved the car at this price, and arrived in Cancun to be surprised with a whopping amount of insurance fees which amounted to over $400. If we refused the insurance and used our credit card's insurance for the car, then we had to pay $1300.00 to the rental car company, which obviously made no sense. Absolutely infuriating to be surprised with this tremendous rate differencce, and found ourselves in a position of helplessness last minute. Would never rent again here.

Reviewed Mar. 2017

review from
6.0

Cons: Basically forced us to take the additional insurance at $45 per day. If declined they wanted a $3000 deposit on the car. Never had that experience elsewhere

Reviewed Mar. 2017

review from
2.0

You need to read the fine print.

Pros: The price if it would have been the price I expected.

Cons: Once I arrived at Thrifty, the price for the car was accurate, but you are required to have insurance on the rental and that raise the price another $30 per day. This was not in the reservation I saw on Kayak, or at least not that I could see. I ended up cancelling the reservation and going a different route.

Reviewed Mar. 2017

review from
2.0

Lie

Pros: Nothing

Cons: Lie, prices not as described

Reviewed Mar. 2017

review from
2.0

Closed

Pros: Nothing! the location was closed, and I was left hanging looking for another car company.

Cons: The location was closed, I had to get Eurocar to rent me at a higher price and back of the line...

Reviewed Mar. 2017

review from
4.0

Cons: Unprofessional service.

Reviewed Feb. 2017

review from

Rated #7

Budget

5.0 Okay (141 reviews)

1 location at Cancun Airport

╳

Budget reviews

Car rental locations

Budget

Locations at Cancun Airport

Carratera Cancun Chetumal Km22

+52 998 886 0252

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Budget reviews

Budget reviews at Cancun Airport

Recent reviews

All reviews
Positive
Neutral
Negative

4.4

Cons: We were given a car that was much, much smaller than what was reserved. We arrived late due to delayed flight but that’s no excuse to give away our car and offer us something half the size of what I booked. Never will rent from Budget again.

Reviewed Dec. 2019

review from
2.0

Pros: Nothing

Cons: I booked my car from USA when I went there the personal told me that they don’t have Jeep and said his friend will take care of me I don’t speak Spanish and I needed up with Firefly by Herrz as it seems like that there is guy at airport who get commission from rental car company and other rental car companies employees give him business I needed up paying 140 more because budget can’t keep their part of bargain I will never use third party site and budget ever again

Reviewed Dec. 2019

review from
8.8

Cons: Everything was great but we were given a price of $72.01 for 5 days including taxes. In reality, it costs us over $400 by adding the no fault insurance. There has to be a happy medium where good coverage does not cost an arm and a leg !

Reviewed Dec. 2019

review from
2.8

Pros: After I complained they changed me the vehicle for another brand, and cleaner, not perfectly clean but cleaner.

Cons: Don't show photos of cars the rental hasn't in stock, and don't offer things that will never be true, I choosed Budget because of the photo (A Jeep Wrangler) and the price $35 (When I payed more than $400).

Reviewed Dec. 2019

review from
2.0

Pros: When I got to the budget the receptionist said that they didnt have my car ready.

Reviewed Dec. 2019

review from
2.0

Cons: Our flight was late so we showed up to Budget in Cancun an hour and a half after our car should have been ready. When we got to the desk, they informed us we had to purchase car insurance for $350 for the week. When our car was finally ready a half hour later (two hours after it should have been ready), it was dark and the car had an empty gas tank. We decided to ditch the car rental and take a taxi, which ended up being a great decision. Do not use Budget.

Reviewed Nov. 2019

review from
2.0

Cons: The total cost by kayak was 93.89 and i paid the doble

Reviewed Nov. 2019

review from
2.0

Pros: yes

Cons: if you guys tell the truth about what cars they dont have.

Reviewed Oct. 2019

review from
2.0

Cons: I booked a jeep wrangler from kayak and when i got there, they said they don’t even carry out jeeps. I was forced to get a nissan instead!

Reviewed Oct. 2019

review from
10.0

Pros: Staff was great! Even gave us a ride to our terminal in our rental so that we didn’t have to switch our luggage to the shuttle!

Cons: Nothing! Everything was great!

Reviewed Sep. 2019

review from
2.0

Pros: Nothing

Cons: From the moment you get there it is just one big hustle. The rates on this site show $80 for the week but when you get there they try to sell you insurance for 600 and some odd dollars. After you tell him it’s too much then ask you if you have AAA or American Express and It drops to 430. Bull!

Reviewed Sep. 2019

review from
2.0

Pros: The online booking experience was easy but it was a front for a scam bait and switch operation in Cancun.

Cons: The Budget in Cancun does not have any Jeep Wranglers in their entire inventory. The local attendant tried upcharging me to take the SUV he had that was comparable (3x more than I was quoted online) plus wanted up to $1,200 deposit for the car. I went back to the airport and hired a driver.

Reviewed Sep. 2019

review from

8.8

Cons: Everything was great but we were given a price of $72.01 for 5 days including taxes. In reality, it costs us over $400 by adding the no fault insurance. There has to be a happy medium where good coverage does not cost an arm and a leg !

Reviewed Dec. 2019

review from
10.0

Pros: Staff was great! Even gave us a ride to our terminal in our rental so that we didn’t have to switch our luggage to the shuttle!

Cons: Nothing! Everything was great!

Reviewed Sep. 2019

review from

4.4

Cons: We were given a car that was much, much smaller than what was reserved. We arrived late due to delayed flight but that’s no excuse to give away our car and offer us something half the size of what I booked. Never will rent from Budget again.

Reviewed Dec. 2019

review from
2.0

Pros: Nothing

Cons: I booked my car from USA when I went there the personal told me that they don’t have Jeep and said his friend will take care of me I don’t speak Spanish and I needed up with Firefly by Herrz as it seems like that there is guy at airport who get commission from rental car company and other rental car companies employees give him business I needed up paying 140 more because budget can’t keep their part of bargain I will never use third party site and budget ever again

Reviewed Dec. 2019

review from
2.8

Pros: After I complained they changed me the vehicle for another brand, and cleaner, not perfectly clean but cleaner.

Cons: Don't show photos of cars the rental hasn't in stock, and don't offer things that will never be true, I choosed Budget because of the photo (A Jeep Wrangler) and the price $35 (When I payed more than $400).

Reviewed Dec. 2019

review from
2.0

Pros: When I got to the budget the receptionist said that they didnt have my car ready.

Reviewed Dec. 2019

review from
2.0

Cons: Our flight was late so we showed up to Budget in Cancun an hour and a half after our car should have been ready. When we got to the desk, they informed us we had to purchase car insurance for $350 for the week. When our car was finally ready a half hour later (two hours after it should have been ready), it was dark and the car had an empty gas tank. We decided to ditch the car rental and take a taxi, which ended up being a great decision. Do not use Budget.

Reviewed Nov. 2019

review from
2.0

Cons: The total cost by kayak was 93.89 and i paid the doble

Reviewed Nov. 2019

review from
2.0

Pros: yes

Cons: if you guys tell the truth about what cars they dont have.

Reviewed Oct. 2019

review from
2.0

Cons: I booked a jeep wrangler from kayak and when i got there, they said they don’t even carry out jeeps. I was forced to get a nissan instead!

Reviewed Oct. 2019

review from
2.0

Pros: Nothing

Cons: From the moment you get there it is just one big hustle. The rates on this site show $80 for the week but when you get there they try to sell you insurance for 600 and some odd dollars. After you tell him it’s too much then ask you if you have AAA or American Express and It drops to 430. Bull!

Reviewed Sep. 2019

review from
2.0

Pros: The online booking experience was easy but it was a front for a scam bait and switch operation in Cancun.

Cons: The Budget in Cancun does not have any Jeep Wranglers in their entire inventory. The local attendant tried upcharging me to take the SUV he had that was comparable (3x more than I was quoted online) plus wanted up to $1,200 deposit for the car. I went back to the airport and hired a driver.

Reviewed Sep. 2019

review from

Rated #8

Dollar

5.0 Okay (44 reviews)

1 location at Cancun Airport

╳

Dollar reviews

Car rental locations

Dollar

Locations at Cancun Airport

Carretera Cancun-Chetumal Km 22

180 0365 1111

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Dollar reviews

Dollar reviews at Cancun Airport

Recent reviews

All reviews
Positive
Neutral
Negative

3.2

Cons: Cambiaron las condiciones de renta ,el costo del seguro sobrepasaba el alquiler en otras empresas de renta car. Las ofertas de la página no sirvieron para la renta al final tengamos con la empresa directamente. No aparecio nunca la oficina que decía la página de kayak

Reviewed Mar. 2020

review from
2.0

Pros: Nothing, bad service. They tell lies and do not comply with reservations and prices

Cons: first of all they should comply with what they offer

Reviewed Jan. 2020

review from
2.0

Terrible gave my car away

Cons: Avoid!!!

Reviewed Jan. 2019

review from
5.6

Holy Insurance Batman!

Pros: Dollar rental was a good value. I liked having unlimited miles for our roadtrip.

Cons: I was surprised that insurance cost almost double what I paid for the rental. It'd be nice to know the insurance prices upfront. Huge sticker shock since my personal insurance wouldn't cover a rental outside the US. In Cancun our flight arrived late at night. I knew arriving late at night might be problematic, but Dollar had reassured me that someone would be available to help us and that they'd shuttle us from the terminal to our vehicle. Well, it was 12:30AM and I couldn't find anyone at or near the terminal to shuttle us. I called 6 times, over 30 minutes, to the number provided and it would just ring endlessly. We finally had to pay for a taxi to take us to the Dollar location about 1/2 mile from the terminal. Finally I was able to talk to someone and drive away with a vehicle at 1:30AM.

Reviewed Dec. 2018

review from
9.6

Convenient location right by the airport terminal

Pros: All employees were polite and friendly and spoke emough English to explain our various options for the required Mexican car insurance. The car was clean and available more ot less immediately when we got through the check-in process. No shuttle bus required as the business is just a 1-minute walk across the street grom the airport terminal building. The prices were the lowest we found.

Cons: Checkout paperwork took a lot longer than you can believe even though nobody was in line ahead of us, so allow yourself extra time to make it to your flight.

Reviewed Jul. 2017

review from
2.0

Hard No

Pros: Did not rent, was not informed of $2000 deposit.

Cons: Over $2,000 deposit for a $5 rental. Went with Hertz.

Reviewed Jul. 2017

review from
6.0

Pros: car was a little beat up

Cons: It took forever to get out of the rental car pickup (1 Hour)

Reviewed Apr. 2017

review from
9.6

Excellent

Pros: Perfect

Reviewed Apr. 2017

review from
8.0

Cons: it takes to long to get through the paperwork and drive away 40 minutes

Reviewed Apr. 2017

review from
4.0

Pros: That they were fast in and out once you got to the counter

Cons: The prices that they had on there kayak website was wrong... it state that the rental is $4.65 for six days.. when I got there it was 88 dollars a day 300 hold on the credit card.. I need a car to get to the hotel so i got the car for one day then I return before my trip was over they have me 388 dollars back before 24 hour...

Reviewed Mar. 2017

review from
4.0

Cons: Only 1 hour late and they charged me for extra day. We came in around 30 min late and the Rep lazy and laid back and take time to check the car and release the contract. In US we just drop the car and go. In Mexico you have to wait the rep to release the contract then you have to sign all the paper. then you can go. I will not happy and never rent at dollar

Reviewed Mar. 2017

review from
2.0

Estafa

Pros: No me gustó nada

Cons: Reserve por Kayak un precio de 7,50 al llegar al counter la tarifa con sus impuestos ascendían a un TOTAL de Usd 400 aproximadamente y si no tomas sus seguros quieren una garantía por Usd 2500. Nunca más usaré esa tentadora les recomiendo FOX es a lado y tiene muy buenas tarifas.

Reviewed Mar. 2017

review from

9.6

Convenient location right by the airport terminal

Pros: All employees were polite and friendly and spoke emough English to explain our various options for the required Mexican car insurance. The car was clean and available more ot less immediately when we got through the check-in process. No shuttle bus required as the business is just a 1-minute walk across the street grom the airport terminal building. The prices were the lowest we found.

Cons: Checkout paperwork took a lot longer than you can believe even though nobody was in line ahead of us, so allow yourself extra time to make it to your flight.

Reviewed Jul. 2017

review from
9.6

Excellent

Pros: Perfect

Reviewed Apr. 2017

review from

8.0

Cons: it takes to long to get through the paperwork and drive away 40 minutes

Reviewed Apr. 2017

review from

3.2

Cons: Cambiaron las condiciones de renta ,el costo del seguro sobrepasaba el alquiler en otras empresas de renta car. Las ofertas de la página no sirvieron para la renta al final tengamos con la empresa directamente. No aparecio nunca la oficina que decía la página de kayak

Reviewed Mar. 2020

review from
2.0

Pros: Nothing, bad service. They tell lies and do not comply with reservations and prices

Cons: first of all they should comply with what they offer

Reviewed Jan. 2020

review from
2.0

Terrible gave my car away

Cons: Avoid!!!

Reviewed Jan. 2019

review from
5.6

Holy Insurance Batman!

Pros: Dollar rental was a good value. I liked having unlimited miles for our roadtrip.

Cons: I was surprised that insurance cost almost double what I paid for the rental. It'd be nice to know the insurance prices upfront. Huge sticker shock since my personal insurance wouldn't cover a rental outside the US. In Cancun our flight arrived late at night. I knew arriving late at night might be problematic, but Dollar had reassured me that someone would be available to help us and that they'd shuttle us from the terminal to our vehicle. Well, it was 12:30AM and I couldn't find anyone at or near the terminal to shuttle us. I called 6 times, over 30 minutes, to the number provided and it would just ring endlessly. We finally had to pay for a taxi to take us to the Dollar location about 1/2 mile from the terminal. Finally I was able to talk to someone and drive away with a vehicle at 1:30AM.

Reviewed Dec. 2018

review from
2.0

Hard No

Pros: Did not rent, was not informed of $2000 deposit.

Cons: Over $2,000 deposit for a $5 rental. Went with Hertz.

Reviewed Jul. 2017

review from
6.0

Pros: car was a little beat up

Cons: It took forever to get out of the rental car pickup (1 Hour)

Reviewed Apr. 2017

review from
4.0

Pros: That they were fast in and out once you got to the counter

Cons: The prices that they had on there kayak website was wrong... it state that the rental is $4.65 for six days.. when I got there it was 88 dollars a day 300 hold on the credit card.. I need a car to get to the hotel so i got the car for one day then I return before my trip was over they have me 388 dollars back before 24 hour...

Reviewed Mar. 2017

review from
4.0

Cons: Only 1 hour late and they charged me for extra day. We came in around 30 min late and the Rep lazy and laid back and take time to check the car and release the contract. In US we just drop the car and go. In Mexico you have to wait the rep to release the contract then you have to sign all the paper. then you can go. I will not happy and never rent at dollar

Reviewed Mar. 2017

review from
2.0

Estafa

Pros: No me gustó nada

Cons: Reserve por Kayak un precio de 7,50 al llegar al counter la tarifa con sus impuestos ascendían a un TOTAL de Usd 400 aproximadamente y si no tomas sus seguros quieren una garantía por Usd 2500. Nunca más usaré esa tentadora les recomiendo FOX es a lado y tiene muy buenas tarifas.

Reviewed Mar. 2017

review from

Rated #9

Europcar

4.8 Okay (73 reviews)

1 location at Cancun Airport

╳

Europcar reviews

Car rental locations

Europcar

Locations at Cancun Airport

Carretera Cancun - Chetumal Km 22

+52 998 886 0920

All Europcar reviews

Europcar reviews at Cancun Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

Pros: The staff was inconsistent, and I had a tiny accident, w a little kid rear ending me. Europcar insurance didn't show up till 2 hours later. Police was furious with me bc the insurance wouldn't show up, insurance guy shows up late and smelling like alcohol. He tells me the accident wasn't my fault and take it in and I wouldn't have any problems. I take the car back on the due date, and the supervisor of Europcar in Playa Del Carmen Mexico says the kid rear ending me was my fault and came out of my deductible. Very shady, very money hungry. Beware, don't believe anything these people tell you.

Cons: Eurocar could be more honest and upfront with their customers. I will be leaving bad reviews about my horrific experience on google.

Reviewed Apr. 2020

review from
3.6

Pros: Car was reliable Great on gas

Cons: The price quoted through Kayak ($2 per Day) plus insurance ($65) is completely false and misleading. When I went to Europcar in Cancun they charged me another $25 a day plus another insurance policy. It was completely overpriced and I was not notified about the additional charges that we were going to be added. The insurance that I ordered through HotWire was completely pointless because Europcar made me purchase their insurance. My company and I will never book a car through Europcar and/or HotWire due to the misleading prices and additional charges.

Reviewed Mar. 2020

review from
3.6

Pros: Nothing at all. Nothing to like. They advertise these dishonest almost free pricing and charge you the moon in insurance . I saw everyone taking pics before of the car . Apparently it's a thing with the rental car companies to claim damage on the car. I brought it back . With absolutely no damage from me. And they showed me 2 tiny dents from the bumper on bottom. It must have been there before. They said they will go over video footage with me . Showing me leaving lot . To see if damage was there . I kept waiting and waiting and waiting, nervous to miss my flight. With them saying over and over another 5 minutes another 10 etc.... Totally delaying the process . Finally they said we will leave the contract open until we send you the video. On the plane I got my contract without video of course with damages included

Cons: Umm. An honest experience. It's dishonest from when you reserve car all the way to the return

Reviewed Feb. 2020

review from
2.0

Pros: Nothing, the rent was a rip off. When we arrived they wanted to force us hiring a separate kind of insurance even though we had one that was bought through kayak. Then, they wanted to charge us double for the insurance than what i was advertised online. In the end, we had to rent another car at a separate company.

Cons: The company refused to accept the insurance we had through kayak. If they don't accept that kind of insurance then it shouldn't be advertise.

Reviewed Feb. 2020

review from
4.0

Pros: The staff was not friendly, and the drop off was a nightmare. We got scammed when we dropped off the car, which was a long process. It ended up costing us an extra $100.00.

Cons: They could be more personable, and act like they care about there costumers.

Reviewed Feb. 2020

review from
4.8

Pros: The staff was friendly.

Cons: It took over 2.5 hours between arriving at Europcar to when I left with the car. The car had tons of scratches and dents. Overall a terrible experience.

Reviewed Feb. 2020

review from
4.0

Pros: Pickup from airport was good, check in was fairly easy.

Cons: Hidden fine print mandatory insurance. Prices high and especially high for dealing in USD. My car was a bit banged up, needed to take lots of pics of scratches/dents. Car was near empty on fuel on pickup (around 1/4 tank full). Ended up accidentally filling it all the way up for a hefty price. No refund.

Reviewed Jan. 2020

review from
9.6

Cons: Overall great, professional service and clean car. Reducing time at car pick up would have been nice

Reviewed Jan. 2020

review from
2.0

Pros: Company force you to buy additional insurance and liability. They will never accept any credit card coverage. Thus making the price of any rental higher.

Cons: Price should include everything, it is another scam to feel travellers they can use their card and get the coverage which is incorrect. No rental company in Mexico accepts coverage from credit cards.

Reviewed Dec. 2019

review from
8.4

Pros: It was efficient and quick

Cons: Their required insurance is outrageously expensive, like $60/day expensive. We have insurance through our credit card and had our credit card company quickly send over a letter while we were at the rental agency to allow us to waive their insurance but we still had to buy the supposedly mandatory by Mexican government 3rd party liability insurance for $16 day.

Reviewed Nov. 2019

review from
5.6

Cons: My rental was $2 for 4 days. I get there at 5am thinking I would be ok and my credit card would cover the rental and they tell me they need a special letter but MasterCard Dept is closed until 8am so they wanted a $1200 deposit. In addition they forced me to get additional liability insurance for $85. So I think the rental is for $2 and it's for $87 which is a huge jump. No email telling me any of this was required so seems like a giant racket to lure you in and make you pay extra she. You get there and have no other choice but to be stranded for 3 hours.

Reviewed Nov. 2019

review from
2.0

Pros: There was nothing to like about the company or their service

Cons: Beware, they will not honor any coverage offered by AMAX, VISA or MASTERCARD. Thus you will end up paying extra for it. They will keep making new excuses that it is not in their system to accept.

Reviewed Nov. 2019

review from

9.6

Cons: Overall great, professional service and clean car. Reducing time at car pick up would have been nice

Reviewed Jan. 2020

review from

8.4

Pros: It was efficient and quick

Cons: Their required insurance is outrageously expensive, like $60/day expensive. We have insurance through our credit card and had our credit card company quickly send over a letter while we were at the rental agency to allow us to waive their insurance but we still had to buy the supposedly mandatory by Mexican government 3rd party liability insurance for $16 day.

Reviewed Nov. 2019

review from

2.0

Pros: The staff was inconsistent, and I had a tiny accident, w a little kid rear ending me. Europcar insurance didn't show up till 2 hours later. Police was furious with me bc the insurance wouldn't show up, insurance guy shows up late and smelling like alcohol. He tells me the accident wasn't my fault and take it in and I wouldn't have any problems. I take the car back on the due date, and the supervisor of Europcar in Playa Del Carmen Mexico says the kid rear ending me was my fault and came out of my deductible. Very shady, very money hungry. Beware, don't believe anything these people tell you.

Cons: Eurocar could be more honest and upfront with their customers. I will be leaving bad reviews about my horrific experience on google.

Reviewed Apr. 2020

review from
3.6

Pros: Car was reliable Great on gas

Cons: The price quoted through Kayak ($2 per Day) plus insurance ($65) is completely false and misleading. When I went to Europcar in Cancun they charged me another $25 a day plus another insurance policy. It was completely overpriced and I was not notified about the additional charges that we were going to be added. The insurance that I ordered through HotWire was completely pointless because Europcar made me purchase their insurance. My company and I will never book a car through Europcar and/or HotWire due to the misleading prices and additional charges.

Reviewed Mar. 2020

review from
3.6

Pros: Nothing at all. Nothing to like. They advertise these dishonest almost free pricing and charge you the moon in insurance . I saw everyone taking pics before of the car . Apparently it's a thing with the rental car companies to claim damage on the car. I brought it back . With absolutely no damage from me. And they showed me 2 tiny dents from the bumper on bottom. It must have been there before. They said they will go over video footage with me . Showing me leaving lot . To see if damage was there . I kept waiting and waiting and waiting, nervous to miss my flight. With them saying over and over another 5 minutes another 10 etc.... Totally delaying the process . Finally they said we will leave the contract open until we send you the video. On the plane I got my contract without video of course with damages included

Cons: Umm. An honest experience. It's dishonest from when you reserve car all the way to the return

Reviewed Feb. 2020

review from
2.0

Pros: Nothing, the rent was a rip off. When we arrived they wanted to force us hiring a separate kind of insurance even though we had one that was bought through kayak. Then, they wanted to charge us double for the insurance than what i was advertised online. In the end, we had to rent another car at a separate company.

Cons: The company refused to accept the insurance we had through kayak. If they don't accept that kind of insurance then it shouldn't be advertise.

Reviewed Feb. 2020

review from
4.0

Pros: The staff was not friendly, and the drop off was a nightmare. We got scammed when we dropped off the car, which was a long process. It ended up costing us an extra $100.00.

Cons: They could be more personable, and act like they care about there costumers.

Reviewed Feb. 2020

review from
4.8

Pros: The staff was friendly.

Cons: It took over 2.5 hours between arriving at Europcar to when I left with the car. The car had tons of scratches and dents. Overall a terrible experience.

Reviewed Feb. 2020

review from
4.0

Pros: Pickup from airport was good, check in was fairly easy.

Cons: Hidden fine print mandatory insurance. Prices high and especially high for dealing in USD. My car was a bit banged up, needed to take lots of pics of scratches/dents. Car was near empty on fuel on pickup (around 1/4 tank full). Ended up accidentally filling it all the way up for a hefty price. No refund.

Reviewed Jan. 2020

review from
2.0

Pros: Company force you to buy additional insurance and liability. They will never accept any credit card coverage. Thus making the price of any rental higher.

Cons: Price should include everything, it is another scam to feel travellers they can use their card and get the coverage which is incorrect. No rental company in Mexico accepts coverage from credit cards.

Reviewed Dec. 2019

review from
5.6

Cons: My rental was $2 for 4 days. I get there at 5am thinking I would be ok and my credit card would cover the rental and they tell me they need a special letter but MasterCard Dept is closed until 8am so they wanted a $1200 deposit. In addition they forced me to get additional liability insurance for $85. So I think the rental is for $2 and it's for $87 which is a huge jump. No email telling me any of this was required so seems like a giant racket to lure you in and make you pay extra she. You get there and have no other choice but to be stranded for 3 hours.

Reviewed Nov. 2019

review from
2.0

Pros: There was nothing to like about the company or their service

Cons: Beware, they will not honor any coverage offered by AMAX, VISA or MASTERCARD. Thus you will end up paying extra for it. They will keep making new excuses that it is not in their system to accept.

Reviewed Nov. 2019

review from

Rated #10

Economy Rent a Car

4.4 Okay (46 reviews)

2 locations at Cancun Airport

╳

Economy Rent a Car reviews

Car rental locations

Economy Rent a Car

Locations at Cancun Airport

Av. Tulum SM 05 Mza 01 lte 13 local 02

+52 998 253 6112

Calle acceso a las bodegas Sm 301 mz 30 lote 30

+52 998 253 6112

All Economy Rent a Car reviews

Economy Rent a Car reviews at Cancun Airport

Recent reviews

All reviews
Positive
Neutral
Negative

4.4

Pros: Nice people and fast service.

Cons: They forced me to purchase a $250 full-coverage insurance, which was not expected and not clearly stated when I made the reservation. This meant a 50% increase on our rental budget. This needs to be made clear during the online reservation and not as a surprise when you are all ready to go on site.

Reviewed Jul. 2019

review from
2.0

Cons: The right reservation and a bullshit run around ending up with the rental company telling us they could drive us back to the airport after arriving in cancun, never rent with america xar rentals or economy while their trust me I go here a lot and have rented cars from other spots.

Reviewed Apr. 2019

review from
2.0

Worst service

Cons: The car I originally signed up for I couldn’t get due their not being enough of those cars. I got a crappy dodge attitude brakes and shocks were blown and bunch of ants inside the car. I wasn’t able to switch the car till 2-3 days later due to their not being other cars in the level rental I got

Reviewed Jul. 2018

review from
4.4

watch for insurance

Pros: The airport meet and pick up was great. The port drop off was good too.

Cons: At pick up we had reserved a Chevy Tahoe. We got a dodge journey, which is hardly similar. Then they pushed the insurance so hard I had to call my credit card company to get a letter sent verifying I had coverage, then they still authorized $15,000.00 (yes, fifteen thousand USD) on my card. The counter man in Cozumel, and lady in Playa del Carmen could not have been less friendly.

Reviewed May 2018

review from
3.6

Worst place complete ripoff

Pros: Being able to drive

Cons: Very rude and everything is a complete lie. Says car is 9 dollars a day online, then you go and you must buy their insurance.so the price at all is not liated The online insurance for 67 covers nothing with them. You have to pay for insurance in different tiers $240 with a $2000 hold, $260 with 1000 hold, $300 with a 600 hold.

Reviewed Apr. 2018

review from
2.0

false quote

Cons: I quoted for a car with a different drop-off place, got charged for it in advanced and when I arrived to the dealer in charged in mexico for the rental of Economy Rental who are not them, but America Car Rental they wanted to charge me an extra for the drop off. America said they couldn't give me the car until I signed and payed the different location option and that Economy should be the one responding, tried to speak with Economy but was not possible to communicate and said kayak was responsable for that and I could never get them on the phone... The full service from start to end was a disaster

Reviewed Apr. 2018

review from
2.0

Worst company ever

Pros: Car was drivable.

Cons: The list goes on and on, but the horrible customer service and the ridiculous over charges are just the beginning. They charged us almost double the agreed on rate for "insurance" or suggested we pay for the total value of the car!! Basically, it's giant rip off scheme.

Reviewed Apr. 2018

review from
5.6

Hidden Fees

Pros: The rental company would have gotten 5 stars if they would simply be upfront about the real price and all the hidden fees . At the end of the day the car was fine and the shuttle service no problems. Just don’t like arriving to get your car and being told that you have to sign up for insurance or they will place an $18,000 hold on your credit card while you are on vacation. And if you choose to get the basic insurance they will then only place an $8000 hold on your credit card!!!! So they force you into the maximum insurance package which only places a $690 hold on you card. Just as a business owner I would never treat my customers like that.

Reviewed Mar. 2018

review from
2.0

These guys are a joke

Pros: Nothing. We were so mad by their not honoring the reservation cost we’d paid, that we ended up having to book with a different company.

Cons: They won’t honor your reservation quote and will ask you to pay way more.

Reviewed Mar. 2018

review from
4.0

Pros: Shuttle service was ok, somewhat confusing on where to meet driver. Drop off of rental and shuttle to airport was as it should be efficient and easy.

Cons: 1. Personal liability insurance requirement not disclosed at $35/day. This is not covered by any credit card or personal auto insurance in Mexico. Pay it or they will drive you back to airport. You may be able to get a Rider on your own insurance for personal liability in Mexico, bring proof of policy. I will do this next time just to stick it to them. They tease you in with low rates and then stick it to you with the liability insurance! 2. Received vehicle on empty. 3. Rental company is actually American Car Rental, not Economy, in Mexico. 4. Credit card got skimmed same day multiple fraud purchases. It was the only place I used the card that day in Mexico.

Reviewed Mar. 2018

review from
2.4

Stay away

Pros: The advertised price looked good.

Cons: Upon arrival they would not accept my international rental insurance. I travel frequently for business and have good international car rental coverage. After speaking to a manager the reluctantly would accept it but stated that I should be cautioned that i would be responsible for any damage. It was presented as a threat and I felt that they would fund a way to charge me for something upon return. So I agreed to purchase additional coverage. That was the better part.... Upon arrival I was charged an additional fee for fuel. When i picker up the van it had a little under a half tank. I returned it a little over a quarter tank. I expected a possible modest fee. I was charged 750 pesos. About 4p use. Excessive but fine...what really got me was the late fee. When setting up the rental months ago I selected the travel dates, pick up and return times. Anyone who travels knows that these are never exact and change as flights change. I was 1 and a half hours late for the return. I am not sure what the fee was but I was floored and could not believe the were trying to pull more cash out of me after arguing over the excessive fuel charge. No I didn't get credit for picking up the vehicle late. Really poor customer service from America Car rental Cancun

Reviewed Mar. 2018

review from
4.8

Mexico rental car rates and insurance rates very misleading!

Pros: Car was new and clean.

Cons: While booking through the car rental site prior to our visit i was quoted and made a reservation for 8 days for $135. It suggested no additional fees or insurance were required. I always decline additional insurance when in central America as I hold full coverage through my credit card provider. They however refused to rent me the car without paying their expensive insurance premium. This was a serious inconvenience we did not budget for!! The additional insurance costs incurred brought our estimated rental cost from $135 all the way to $466!!! OVER 3 TIMES THE QUOTED PRICE! IMO this is an unacceptable practice. These things need to be disclosed at time of booking.... NOT when you arrive at the rental agency. Over all this made our experience with AMERICA's Car rental (subsidiary of Economy i take it?), very unpleasant . I will doubtfully use them again on our next trip.

Reviewed Mar. 2018

review from

4.4

Pros: Nice people and fast service.

Cons: They forced me to purchase a $250 full-coverage insurance, which was not expected and not clearly stated when I made the reservation. This meant a 50% increase on our rental budget. This needs to be made clear during the online reservation and not as a surprise when you are all ready to go on site.

Reviewed Jul. 2019

review from
2.0

Cons: The right reservation and a bullshit run around ending up with the rental company telling us they could drive us back to the airport after arriving in cancun, never rent with america xar rentals or economy while their trust me I go here a lot and have rented cars from other spots.

Reviewed Apr. 2019

review from
2.0

Worst service

Cons: The car I originally signed up for I couldn’t get due their not being enough of those cars. I got a crappy dodge attitude brakes and shocks were blown and bunch of ants inside the car. I wasn’t able to switch the car till 2-3 days later due to their not being other cars in the level rental I got

Reviewed Jul. 2018

review from
4.4

watch for insurance

Pros: The airport meet and pick up was great. The port drop off was good too.

Cons: At pick up we had reserved a Chevy Tahoe. We got a dodge journey, which is hardly similar. Then they pushed the insurance so hard I had to call my credit card company to get a letter sent verifying I had coverage, then they still authorized $15,000.00 (yes, fifteen thousand USD) on my card. The counter man in Cozumel, and lady in Playa del Carmen could not have been less friendly.

Reviewed May 2018

review from
3.6

Worst place complete ripoff

Pros: Being able to drive

Cons: Very rude and everything is a complete lie. Says car is 9 dollars a day online, then you go and you must buy their insurance.so the price at all is not liated The online insurance for 67 covers nothing with them. You have to pay for insurance in different tiers $240 with a $2000 hold, $260 with 1000 hold, $300 with a 600 hold.

Reviewed Apr. 2018

review from
2.0

false quote

Cons: I quoted for a car with a different drop-off place, got charged for it in advanced and when I arrived to the dealer in charged in mexico for the rental of Economy Rental who are not them, but America Car Rental they wanted to charge me an extra for the drop off. America said they couldn't give me the car until I signed and payed the different location option and that Economy should be the one responding, tried to speak with Economy but was not possible to communicate and said kayak was responsable for that and I could never get them on the phone... The full service from start to end was a disaster

Reviewed Apr. 2018

review from
2.0

Worst company ever

Pros: Car was drivable.

Cons: The list goes on and on, but the horrible customer service and the ridiculous over charges are just the beginning. They charged us almost double the agreed on rate for "insurance" or suggested we pay for the total value of the car!! Basically, it's giant rip off scheme.

Reviewed Apr. 2018

review from
5.6

Hidden Fees

Pros: The rental company would have gotten 5 stars if they would simply be upfront about the real price and all the hidden fees . At the end of the day the car was fine and the shuttle service no problems. Just don’t like arriving to get your car and being told that you have to sign up for insurance or they will place an $18,000 hold on your credit card while you are on vacation. And if you choose to get the basic insurance they will then only place an $8000 hold on your credit card!!!! So they force you into the maximum insurance package which only places a $690 hold on you card. Just as a business owner I would never treat my customers like that.

Reviewed Mar. 2018

review from
2.0

These guys are a joke

Pros: Nothing. We were so mad by their not honoring the reservation cost we’d paid, that we ended up having to book with a different company.

Cons: They won’t honor your reservation quote and will ask you to pay way more.

Reviewed Mar. 2018

review from
4.0

Pros: Shuttle service was ok, somewhat confusing on where to meet driver. Drop off of rental and shuttle to airport was as it should be efficient and easy.

Cons: 1. Personal liability insurance requirement not disclosed at $35/day. This is not covered by any credit card or personal auto insurance in Mexico. Pay it or they will drive you back to airport. You may be able to get a Rider on your own insurance for personal liability in Mexico, bring proof of policy. I will do this next time just to stick it to them. They tease you in with low rates and then stick it to you with the liability insurance! 2. Received vehicle on empty. 3. Rental company is actually American Car Rental, not Economy, in Mexico. 4. Credit card got skimmed same day multiple fraud purchases. It was the only place I used the card that day in Mexico.

Reviewed Mar. 2018

review from
2.4

Stay away

Pros: The advertised price looked good.

Cons: Upon arrival they would not accept my international rental insurance. I travel frequently for business and have good international car rental coverage. After speaking to a manager the reluctantly would accept it but stated that I should be cautioned that i would be responsible for any damage. It was presented as a threat and I felt that they would fund a way to charge me for something upon return. So I agreed to purchase additional coverage. That was the better part.... Upon arrival I was charged an additional fee for fuel. When i picker up the van it had a little under a half tank. I returned it a little over a quarter tank. I expected a possible modest fee. I was charged 750 pesos. About 4p use. Excessive but fine...what really got me was the late fee. When setting up the rental months ago I selected the travel dates, pick up and return times. Anyone who travels knows that these are never exact and change as flights change. I was 1 and a half hours late for the return. I am not sure what the fee was but I was floored and could not believe the were trying to pull more cash out of me after arguing over the excessive fuel charge. No I didn't get credit for picking up the vehicle late. Really poor customer service from America Car rental Cancun

Reviewed Mar. 2018

review from
4.8

Mexico rental car rates and insurance rates very misleading!

Pros: Car was new and clean.

Cons: While booking through the car rental site prior to our visit i was quoted and made a reservation for 8 days for $135. It suggested no additional fees or insurance were required. I always decline additional insurance when in central America as I hold full coverage through my credit card provider. They however refused to rent me the car without paying their expensive insurance premium. This was a serious inconvenience we did not budget for!! The additional insurance costs incurred brought our estimated rental cost from $135 all the way to $466!!! OVER 3 TIMES THE QUOTED PRICE! IMO this is an unacceptable practice. These things need to be disclosed at time of booking.... NOT when you arrive at the rental agency. Over all this made our experience with AMERICA's Car rental (subsidiary of Economy i take it?), very unpleasant . I will doubtfully use them again on our next trip.

Reviewed Mar. 2018

review from

Rated #11

Payless

4.3 Okay (30 reviews)

1 location at Cancun Airport

╳

Payless reviews

Car rental locations

Payless

Locations at Cancun Airport

Carratera Cancun Chetumal Km22

+52 998 886 0252

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Payless reviews

Payless reviews at Cancun Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

Hidden charges and no pick up

Pros: Nothing

Cons: Our shuttle was over an hour late. When we finally got to the car rental agency they tried to demand huge fees for extra insurance and taxes that made the rental extremely higher than other agencies. We ended up renting from another company all together and cancelling our reservation and additional purchased insurance because the customer service was so terrible.

Reviewed Jul. 2019

review from
2.8

Pros: Jacked up the price as soon as we got there. Why bother getting a reservation if they're going to triple it at the gate?

Cons: Everything, nothing was good and we walked to the nearest Enterprise

Reviewed May 2019

review from
2.0

Cons: No shuttle bus in Cancun. Non responsive to phone calls. Had to rent another car on the spot.

Reviewed Jan. 2019

review from
2.4

Mal Servicio y p3wima la atención del Supervisor Aeropuerto Cancún

Pros: Mal servicio

Cons: Mal Servicio, me entregaron el carro más chico categoría A cuando yo rente un Full size, la atención pésima del Supervisor, carísimo el tipo de cambio 22, , quedaron de cambiarme el carro al día siguiente y fue hasta en 4 dias despues q porque no tenían, se quedaron con la información de tarjetas siendo que se pago todo y no me la entregaron, gente por medio de kayak y la tarifa mucho más cara, no te respetan, y por ser temporada alta se ponen muy sangrones

Reviewed Jan. 2019

review from
4.4

Cons: They will charge $35/ day more for collision damage wavier and $32/ day for liability insurance. I was able to decline cdw as my credit card covers it but liability insurance was compulsory. Later I found out there are many rentals which give liability insurance for free. So check that out. Don't get Carried away by the low price. And ya they will charge 10% extra for airport rentals + 4% extra for using credit card :-\

Reviewed Jan. 2019

review from
3.6

DO NOT GET THE PRICELINE/KAYAK INSURANCE!

Cons: The insurance you buy online does not apply to your insurance on the ground. Overall, a total headache. But the minivan was good.

Reviewed Nov. 2018

review from
8.0

Mexico Payless Rental

Pros: Friendliness of staff, new and clean car

Cons: No one told me the car rental location was ten minutes away from airport. I had to call for someone for a shuttle to car rental place from airport. Had to wait about 20 minutes. Other than that everything was great.

Reviewed Mar. 2018

review from
2.0

payless sucks

Pros: they cancelled the reservation at the last minute.

Reviewed Jan. 2018

review from
4.0

Pros: It had 4 wheels and fit our family of 4 and bags. Nice red color and air conditioning worked.

Cons: Radio didn't work, Car was banged up everywhere, automatic nothing including windows, mid size car was actually only for 4 passengers. Car had over 90k miles on it. Paid at least twice the quoted amount after fees and insurance.

Reviewed Dec. 2017

review from
3.6

Schmeservation

Pros: It had 4 wheels.

Cons: We reserved a 12 passenger van. They didn't have this and had to give us 2 separate vehicles and promised us they would bring us the van in the next 2 days. This didn't happen and we had to make contact again and FINALLY got the van we had reserved. Kayak quoted us $250 and the actual price was $680.

Reviewed Apr. 2017

review from
3.6

I will never rent from Payless again

Cons: The man who rented to us at the Tulum outlet (Elias) was extremely rude and condescending. I never complain but this was beyond anything I had experienced before. The car we were given did not start after two days and we had to take it back. Elias was not there when we switched cars but we were told to see him for a refund on all of the gas we had put in the car that was no longer starting. The night we dropped off the car that wouldn't start, the man working there couldn't even move the car because the starter was so dead. Elias said there was nothing wrong with the car and then said "this kind of thing always happens with people like you". He said we were lying about the car and although he eventually did, he did not want to reimburse us for the 250 pesos of gas that we were owed. He was rude and believed that having a string tied to the broken door handle in the car was also acceptable. He is a total crook and we will not be back.

Reviewed Mar. 2017

review from
7.2

Mediocre

Pros: Staff was friendly and made pick up and drop off smooth

Cons: Unclear pricing. Advertisement says nothing about the insurance which is required and costs two orders of magnitude more than the rental

Reviewed Mar. 2017

review from

8.0

Mexico Payless Rental

Pros: Friendliness of staff, new and clean car

Cons: No one told me the car rental location was ten minutes away from airport. I had to call for someone for a shuttle to car rental place from airport. Had to wait about 20 minutes. Other than that everything was great.

Reviewed Mar. 2018

review from
7.2

Mediocre

Pros: Staff was friendly and made pick up and drop off smooth

Cons: Unclear pricing. Advertisement says nothing about the insurance which is required and costs two orders of magnitude more than the rental

Reviewed Mar. 2017

review from

2.0

Hidden charges and no pick up

Pros: Nothing

Cons: Our shuttle was over an hour late. When we finally got to the car rental agency they tried to demand huge fees for extra insurance and taxes that made the rental extremely higher than other agencies. We ended up renting from another company all together and cancelling our reservation and additional purchased insurance because the customer service was so terrible.

Reviewed Jul. 2019

review from
2.8

Pros: Jacked up the price as soon as we got there. Why bother getting a reservation if they're going to triple it at the gate?

Cons: Everything, nothing was good and we walked to the nearest Enterprise

Reviewed May 2019

review from
2.0

Cons: No shuttle bus in Cancun. Non responsive to phone calls. Had to rent another car on the spot.

Reviewed Jan. 2019

review from
2.4

Mal Servicio y p3wima la atención del Supervisor Aeropuerto Cancún

Pros: Mal servicio

Cons: Mal Servicio, me entregaron el carro más chico categoría A cuando yo rente un Full size, la atención pésima del Supervisor, carísimo el tipo de cambio 22, , quedaron de cambiarme el carro al día siguiente y fue hasta en 4 dias despues q porque no tenían, se quedaron con la información de tarjetas siendo que se pago todo y no me la entregaron, gente por medio de kayak y la tarifa mucho más cara, no te respetan, y por ser temporada alta se ponen muy sangrones

Reviewed Jan. 2019

review from
4.4

Cons: They will charge $35/ day more for collision damage wavier and $32/ day for liability insurance. I was able to decline cdw as my credit card covers it but liability insurance was compulsory. Later I found out there are many rentals which give liability insurance for free. So check that out. Don't get Carried away by the low price. And ya they will charge 10% extra for airport rentals + 4% extra for using credit card :-\

Reviewed Jan. 2019

review from
3.6

DO NOT GET THE PRICELINE/KAYAK INSURANCE!

Cons: The insurance you buy online does not apply to your insurance on the ground. Overall, a total headache. But the minivan was good.

Reviewed Nov. 2018

review from
2.0

payless sucks

Pros: they cancelled the reservation at the last minute.

Reviewed Jan. 2018

review from
4.0

Pros: It had 4 wheels and fit our family of 4 and bags. Nice red color and air conditioning worked.

Cons: Radio didn't work, Car was banged up everywhere, automatic nothing including windows, mid size car was actually only for 4 passengers. Car had over 90k miles on it. Paid at least twice the quoted amount after fees and insurance.

Reviewed Dec. 2017

review from
3.6

Schmeservation

Pros: It had 4 wheels.

Cons: We reserved a 12 passenger van. They didn't have this and had to give us 2 separate vehicles and promised us they would bring us the van in the next 2 days. This didn't happen and we had to make contact again and FINALLY got the van we had reserved. Kayak quoted us $250 and the actual price was $680.

Reviewed Apr. 2017

review from
3.6

I will never rent from Payless again

Cons: The man who rented to us at the Tulum outlet (Elias) was extremely rude and condescending. I never complain but this was beyond anything I had experienced before. The car we were given did not start after two days and we had to take it back. Elias was not there when we switched cars but we were told to see him for a refund on all of the gas we had put in the car that was no longer starting. The night we dropped off the car that wouldn't start, the man working there couldn't even move the car because the starter was so dead. Elias said there was nothing wrong with the car and then said "this kind of thing always happens with people like you". He said we were lying about the car and although he eventually did, he did not want to reimburse us for the 250 pesos of gas that we were owed. He was rude and believed that having a string tied to the broken door handle in the car was also acceptable. He is a total crook and we will not be back.

Reviewed Mar. 2017

review from

Rated #12

E-Z Rent-A-Car

4.2 Okay (15 reviews)

1 location at Cancun Airport

╳

E-Z Rent-A-Car reviews

Car rental locations

E-Z Rent-A-Car

Locations at Cancun Airport

Cancun International Airport

+52 998 892 7017

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All E-Z Rent-A-Car reviews

E-Z Rent-A-Car reviews at Cancun Airport

Recent reviews

All reviews
Positive
Neutral
Negative

3.2

Pros: Dodgy company, use mobster technique to upsell insurance. Car class not available so they offered me a lower class. A real scam.

Reviewed Jul. 2019

review from
2.0

Cons: Car was old and smelled bad insurance was very expensive

Reviewed May 2019

review from
2.0

Cons: They gave me the wrong car that was not even close to what I picked out

Reviewed Apr. 2019

review from
2.0

Cons: Workers that speak English, have the car waiting and ready for you, disclose full amount to be paid with about deposit. When you call the number provided have people that can actually help, and not say... cannot find reservation. Yeah not good at all

Reviewed Apr. 2019

review from
2.0

Cons: I rented the car by internet to pick it up at Cancun airport and I received a call the day before my flight and I explained him that my scheduled flight is for Thursday and I was supposed to pick up the car Friday then he told me to pick up the car at “flamingo plaza” in Cancun instead airport at 12:00 I was there and the person in charge told me that he didn't have my contract don’t even in the system after a few minutes dealing with that he found that my car was placed in somewhere place I paid a taxi round trip to look for it. At the spot that I pick up the car supposed to be a suburban, Tahoe or Yukon we got a journey.

Reviewed Dec. 2018

review from
3.2

Asked us for a $30k deposit for a used Grand Caravan....LOL. Clowns

Cons: Ya, you read that right, $30k deposit. Not in midst of arguing about something else but as part of a welcome, here is your car and this is the deposit requirement. They also require about $100 per day in local insurance. These guys are clowns. Cars looked old and beat up. Location is 4 to 6 miles away from airport, down some industrial road. Good luck trying to get a taxi to take you elsewhere. No taxis and no phone number to call for a taxi. Also, no one answers at EZ cust service. Getting trapped is an understatement. Stay away from EZ. Go with a reputable company like Enterprise, Avis, National, etc.

Reviewed Dec. 2018

review from
3.2

Not recommended

Cons: The insurance is obligatory and very expensive, it changes the price of the car completely

Reviewed Dec. 2018

review from
6.4

Pros: good price

Cons: I have ordered Chevrolet Tahoe or similar and I got just Jeep Wrangler what is way smaller and I have huge problem to fit all our luggage into car....

Reviewed Nov. 2018

review from
6.4

Cons: Had to do a $10,000 deposit for the car because I had my own insurance. That's just too much and maxed out my credit card. This is not 5 minutes from airport like advertised. Consider 15 minutes transportation from airport to pick up location. Car provided was old. Mosquitoes were eating us alive at pick up location. By the way, pick up location is very sketchy.

Reviewed Nov. 2018

review from
2.8

Pros: Open 24 x 7

Cons: In Cancún the service is provided by AMERICA car rental. Coordinating the pickup was difficult, we lost about an hour waiting and arranging, the guy on the phone was a little bit rude. After we were brought to the office, we had to wait another hour because they had more customers in the line. They try to force you to take their insurance by putting a deposit of $7000 for a compact car if you want to use your own insurance. I booked a Dodge Avenger and they offered a VM Gol and I was told it was one of the newest cars: it was a lie. The car had scratches everywhere, it was dirty with stains on the roof, broken pieces, seat couldn't be adjusted and had noises while driving.

Reviewed Nov. 2018

review from
8.0

Cons: No incluia en el precio publicado el seguro del auto. Lo cual eleva a más del doble es costó total.

Reviewed Sep. 2018

review from
2.4

Horrible

Pros: The size of the vehicle was sufficient.

Cons: Customer service. Hidden cost.

Reviewed May 2017

review from

8.0

Cons: No incluia en el precio publicado el seguro del auto. Lo cual eleva a más del doble es costó total.

Reviewed Sep. 2018

review from

3.2

Pros: Dodgy company, use mobster technique to upsell insurance. Car class not available so they offered me a lower class. A real scam.

Reviewed Jul. 2019

review from
2.0

Cons: Car was old and smelled bad insurance was very expensive

Reviewed May 2019

review from
2.0

Cons: They gave me the wrong car that was not even close to what I picked out

Reviewed Apr. 2019

review from
2.0

Cons: Workers that speak English, have the car waiting and ready for you, disclose full amount to be paid with about deposit. When you call the number provided have people that can actually help, and not say... cannot find reservation. Yeah not good at all

Reviewed Apr. 2019

review from
2.0

Cons: I rented the car by internet to pick it up at Cancun airport and I received a call the day before my flight and I explained him that my scheduled flight is for Thursday and I was supposed to pick up the car Friday then he told me to pick up the car at “flamingo plaza” in Cancun instead airport at 12:00 I was there and the person in charge told me that he didn't have my contract don’t even in the system after a few minutes dealing with that he found that my car was placed in somewhere place I paid a taxi round trip to look for it. At the spot that I pick up the car supposed to be a suburban, Tahoe or Yukon we got a journey.

Reviewed Dec. 2018

review from
3.2

Asked us for a $30k deposit for a used Grand Caravan....LOL. Clowns

Cons: Ya, you read that right, $30k deposit. Not in midst of arguing about something else but as part of a welcome, here is your car and this is the deposit requirement. They also require about $100 per day in local insurance. These guys are clowns. Cars looked old and beat up. Location is 4 to 6 miles away from airport, down some industrial road. Good luck trying to get a taxi to take you elsewhere. No taxis and no phone number to call for a taxi. Also, no one answers at EZ cust service. Getting trapped is an understatement. Stay away from EZ. Go with a reputable company like Enterprise, Avis, National, etc.

Reviewed Dec. 2018

review from
3.2

Not recommended

Cons: The insurance is obligatory and very expensive, it changes the price of the car completely

Reviewed Dec. 2018

review from
6.4

Pros: good price

Cons: I have ordered Chevrolet Tahoe or similar and I got just Jeep Wrangler what is way smaller and I have huge problem to fit all our luggage into car....

Reviewed Nov. 2018

review from
6.4

Cons: Had to do a $10,000 deposit for the car because I had my own insurance. That's just too much and maxed out my credit card. This is not 5 minutes from airport like advertised. Consider 15 minutes transportation from airport to pick up location. Car provided was old. Mosquitoes were eating us alive at pick up location. By the way, pick up location is very sketchy.

Reviewed Nov. 2018

review from
2.8

Pros: Open 24 x 7

Cons: In Cancún the service is provided by AMERICA car rental. Coordinating the pickup was difficult, we lost about an hour waiting and arranging, the guy on the phone was a little bit rude. After we were brought to the office, we had to wait another hour because they had more customers in the line. They try to force you to take their insurance by putting a deposit of $7000 for a compact car if you want to use your own insurance. I booked a Dodge Avenger and they offered a VM Gol and I was told it was one of the newest cars: it was a lie. The car had scratches everywhere, it was dirty with stains on the roof, broken pieces, seat couldn't be adjusted and had noises while driving.

Reviewed Nov. 2018

review from
2.4

Horrible

Pros: The size of the vehicle was sufficient.

Cons: Customer service. Hidden cost.

Reviewed May 2017

review from

Rated #13

MEXRENTACAR

4.0 Okay (3 reviews)

1 location at Cancun Airport

╳

MEXRENTACAR reviews

Car rental locations

MEXRENTACAR

Locations at Cancun Airport

Aeropuerto Intl. de Cancún

+52 334 170 8243

All MEXRENTACAR reviews

MEXRENTACAR reviews at Cancun Airport

Rated #14

Ace

3.6 Mediocre (13 reviews)

1 location at Cancun Airport

╳

Ace reviews

Car rental locations

Ace

Locations at Cancun Airport

Carretera Cancun Chetumal Km22

+52 334 170 8243

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Ace reviews

Ace reviews at Cancun Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

Cons: Have a car for the customer. I booked a car online and when I got to rental I was told there were no cars available for me. So I have never even renter from Ace Car Rental and expecting to receive a full refund.

Reviewed Dec. 2019

review from
3.6

Pros: Nothing.

Cons: I paid a price online that was an set amount per day, but it turns out that was only a reservation fee that didn’t even mean anything because there was no reservation. Once there, we waited in like for 30 min just for a rep to start from scratch and then charge us way more, plus a $2500 deosit!

Reviewed Aug. 2019

review from
5.6

Watch out for hidden insurance costs in Cancun!

Pros: Quality of the car was good.

Cons: The price online was approx. $56 for the three days but when I got to the counter they told me that insurance was $50 per day so I ended up paying 3 times for insurance and had no clue!

Reviewed Oct. 2018

review from
4.8

Be ready for the unexpected

Pros: After driving the kia optima for 15 days, I came to appreciate it's acceleration, great brakes and comfort.

Cons: Always check with your home insurance before renting in Mexico. The car was cheap to rent at 178.00 but mandatory liability added at $29 a day with $800 on hold on your credit card or $59 per day full coverage with a $200 hold on your card. Ended up paying $733 for entire trip. In Cancun there is no booth at the airport. Ace shares a space with Fox Car Rentals. Called them but they never sent a van. We finally walked our luggage across the street from the airport to find their office. The RAVs we rented were not coming until nightime. They only had one RAV in their inventory so they offered us the new Optimas. Every step was a long wait. The best part was the reliability of the car and returning it was quick. They did return us to the airport. Warning: If you get a traffic ticket in Mexico, police remove the license plate until you pay and show proof. You cannot return the car without its plates. Do not rent a car without plates as many policemen will stop you and demand a bribe. We met other tourists with this problem. We were targeted by police in Campeche because the car was a rental and we were foreigners. They nearly confiscated my brother's license and asked for a bribe of $108 which we paid.

Reviewed Aug. 2017

review from
6.0

Cons: Upfront cost of a required insurance was not disclosed. We found out after the fact that we had to buy 700.00 worth of insurance

Reviewed Aug. 2017

review from
2.0

Tried to Scam Me... DO NOT RENT AT ACE

Pros: Nothing... they are lying cheats... DO NOT Rent From ACE.

Cons: Reserved with Months in Advance at a price of U$16 per day for a 2 week rental. Due to plane delays, the shit-show in customs and then NO ACE stand or person in the airport... finally made it to their Office 1:30- 2 hours behind schedule. The slimeball at the counter told me they no longer had my reservation... that they would make a new one and the new price would be U$60 per day with No Insurance Coverage or U$75 per day with full coverage. Decided to go to Hertz.... same day no reservation and full coverage, same car class U$45 per day. Clearly a scam at ACE

Reviewed Jun. 2017

review from
2.0

Worst car rental ever

Cons: Person we extremely rude and lied about the cars available. Tried to get me to spend an extra $500 for the week to get the car I ordered. Plus the car needed air in the tires and none of the windows worked.

Reviewed Apr. 2017

review from
2.0

Shady Business Run by Shady People

Pros: Nothing

Cons: This company lied to us about price and availability of cars. They canceled our reservation after we stepped out of the office to talk on the phone and then when we went in to reclaim they said they had no more vehicles. Poor company, AVOID AVOID. They are associated with FOX Rental Car in Mexico.

Reviewed Jan. 2017

review from
2.0

Upsold us a broken navigation system

Cons: Bad customer service. No refund when complained about the broken navigation system. Bad customer service. Feel ripped off. Shady company.

Reviewed Sep. 2016

review from
3.2

Terrible experience in Cancun

Pros: Price was attractive

Cons: The 7-seater that we had booked in Cancun was unavailable when we got to the car rental and we were offer instead an...11-seater bus that neither my wife not I could drive confidently given the size. We were told that a Chevy Suburban might be available "in a couple of hours" but the car had not yet been returned by previous client. This failed to instill much confidence and we asked our booking to be cancelled. We hope that ACE will return the c.$800 that we paid for the failed rental as they failed to honor their part of the contract. At this stage, we will not recommend ACE to any one considering that on top of the money already paid we had to add some insurance (despite our credit card insurance blanket) which would have made the cost comparable to what we paid at Hertz.

Reviewed Dec. 2015

review from
4.0

Cons: Sraff could not accept that i decline insurance (i have CDW with my credit card) on the grounds that my credit card's number does not have bulge and the manual credit card processor cannot capture the numbers. They woukd not take an electronic deposit apparently because customers can cancel it, rendering useless for the car agency. I had to pay for basic secondary insurance so that i could use my credit card and rent the car.

Reviewed Nov. 2015

review from
2.0

Cons: Tener un coche para el cliente. Reservé un coche en línea y cuando llegué a alquilar me dijeron que no había coches disponibles para mí. Así que nunca he llegado a entrar en Ace Car Rental y esperando recibir un reembolso completo.

Reviewed Dec. 2019

review from

2.0

Cons: Have a car for the customer. I booked a car online and when I got to rental I was told there were no cars available for me. So I have never even renter from Ace Car Rental and expecting to receive a full refund.

Reviewed Dec. 2019

review from
3.6

Pros: Nothing.

Cons: I paid a price online that was an set amount per day, but it turns out that was only a reservation fee that didn’t even mean anything because there was no reservation. Once there, we waited in like for 30 min just for a rep to start from scratch and then charge us way more, plus a $2500 deosit!

Reviewed Aug. 2019

review from
5.6

Watch out for hidden insurance costs in Cancun!

Pros: Quality of the car was good.

Cons: The price online was approx. $56 for the three days but when I got to the counter they told me that insurance was $50 per day so I ended up paying 3 times for insurance and had no clue!

Reviewed Oct. 2018

review from
4.8

Be ready for the unexpected

Pros: After driving the kia optima for 15 days, I came to appreciate it's acceleration, great brakes and comfort.

Cons: Always check with your home insurance before renting in Mexico. The car was cheap to rent at 178.00 but mandatory liability added at $29 a day with $800 on hold on your credit card or $59 per day full coverage with a $200 hold on your card. Ended up paying $733 for entire trip. In Cancun there is no booth at the airport. Ace shares a space with Fox Car Rentals. Called them but they never sent a van. We finally walked our luggage across the street from the airport to find their office. The RAVs we rented were not coming until nightime. They only had one RAV in their inventory so they offered us the new Optimas. Every step was a long wait. The best part was the reliability of the car and returning it was quick. They did return us to the airport. Warning: If you get a traffic ticket in Mexico, police remove the license plate until you pay and show proof. You cannot return the car without its plates. Do not rent a car without plates as many policemen will stop you and demand a bribe. We met other tourists with this problem. We were targeted by police in Campeche because the car was a rental and we were foreigners. They nearly confiscated my brother's license and asked for a bribe of $108 which we paid.

Reviewed Aug. 2017

review from
6.0

Cons: Upfront cost of a required insurance was not disclosed. We found out after the fact that we had to buy 700.00 worth of insurance

Reviewed Aug. 2017

review from
2.0

Tried to Scam Me... DO NOT RENT AT ACE

Pros: Nothing... they are lying cheats... DO NOT Rent From ACE.

Cons: Reserved with Months in Advance at a price of U$16 per day for a 2 week rental. Due to plane delays, the shit-show in customs and then NO ACE stand or person in the airport... finally made it to their Office 1:30- 2 hours behind schedule. The slimeball at the counter told me they no longer had my reservation... that they would make a new one and the new price would be U$60 per day with No Insurance Coverage or U$75 per day with full coverage. Decided to go to Hertz.... same day no reservation and full coverage, same car class U$45 per day. Clearly a scam at ACE

Reviewed Jun. 2017

review from
2.0

Worst car rental ever

Cons: Person we extremely rude and lied about the cars available. Tried to get me to spend an extra $500 for the week to get the car I ordered. Plus the car needed air in the tires and none of the windows worked.

Reviewed Apr. 2017

review from
2.0

Shady Business Run by Shady People

Pros: Nothing

Cons: This company lied to us about price and availability of cars. They canceled our reservation after we stepped out of the office to talk on the phone and then when we went in to reclaim they said they had no more vehicles. Poor company, AVOID AVOID. They are associated with FOX Rental Car in Mexico.

Reviewed Jan. 2017

review from
2.0

Upsold us a broken navigation system

Cons: Bad customer service. No refund when complained about the broken navigation system. Bad customer service. Feel ripped off. Shady company.

Reviewed Sep. 2016

review from
3.2

Terrible experience in Cancun

Pros: Price was attractive

Cons: The 7-seater that we had booked in Cancun was unavailable when we got to the car rental and we were offer instead an...11-seater bus that neither my wife not I could drive confidently given the size. We were told that a Chevy Suburban might be available "in a couple of hours" but the car had not yet been returned by previous client. This failed to instill much confidence and we asked our booking to be cancelled. We hope that ACE will return the c.$800 that we paid for the failed rental as they failed to honor their part of the contract. At this stage, we will not recommend ACE to any one considering that on top of the money already paid we had to add some insurance (despite our credit card insurance blanket) which would have made the cost comparable to what we paid at Hertz.

Reviewed Dec. 2015

review from
4.0

Cons: Sraff could not accept that i decline insurance (i have CDW with my credit card) on the grounds that my credit card's number does not have bulge and the manual credit card processor cannot capture the numbers. They woukd not take an electronic deposit apparently because customers can cancel it, rendering useless for the car agency. I had to pay for basic secondary insurance so that i could use my credit card and rent the car.

Reviewed Nov. 2015

review from
2.0

Cons: Tener un coche para el cliente. Reservé un coche en línea y cuando llegué a alquilar me dijeron que no había coches disponibles para mí. Así que nunca he llegado a entrar en Ace Car Rental y esperando recibir un reembolso completo.

Reviewed Dec. 2019

review from

Rated #15

Firefly

3.6 Mediocre (5 reviews)

1 location at Cancun Airport

╳

Firefly reviews

Car rental locations

Firefly

Locations at Cancun Airport

Carre. Cancun-chetumal, Km 22

0180 0709 5000

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

All Firefly reviews

Firefly reviews at Cancun Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

Cons: Overbooked. Never had the car. Deflected any responsibility.

Reviewed Jan. 2020

review from
2.0

They decide 2 hours before our arrival to cancel o

Cons: The ag ncy upon arrival decided not to honor our booking and offer us either to do a new booking 30 usd more than what was initially confirmed or they would not give us the car. This was between completly unprofessional and a clear trick to extract more money from foreign tourists! My advice wojld be to stay away from this agency and the possible scam

Reviewed Feb. 2017

review from
4.0

The cheat you on the exchange rate

Pros: When I arrived, I was told I had to purchase their insurance, and that the insurance through the website was no good in Mexico. The rate for the rental car was $150.00, but with insurance and taxes it came $524.00! That's huge jump in price, but when I returned home, the total bill on my credit card was $604.00 because Firefly when they quoted me the bill, they did so at an exchange rate that was not real, it was actually more. I would not rent here ever again!

Reviewed Jan. 2017

review from
2.0

Cons: Exceso De Reservas. Nunca tuve el coche. Desvió cualquier responsabilidad.

Reviewed Jan. 2020

review from
2.0

Deciden 2 horas antes de nuestra llegada para cancelar o

Cons: el ag ncy a su llegada decidió no honrar nuestra reserva y ofrecernos o bien hacer una nueva reserva 30 usd más de lo que se confirmó inicialmente o no nos darían el coche. ¡esto fue entre completamente poco profesional y un truco claro para extraer más dinero de turistas extranjeros! Mi Consejo es que se quede lejos de esta agencia y de la posible estafa

Reviewed Feb. 2017

review from
4.0

El engaño sobre el tipo de cambio

Pros: Cuando llegué, me dijeron que tenía que comprar su seguro, y que el seguro a través del sitio web no era bueno en México. La tarifa para el coche de alquiler era de $150.00, pero con seguro e impuestos llegó $524.00! Ese es un enorme salto en el precio, pero cuando regresé a casa, la factura total en mi tarjeta de crédito fue de $604.00 porque Firefly cuando me cotizaron la factura, lo hicieron a un tipo de cambio que no era real, en realidad fue más. ¡no alquilaría aquí otra vez!

Reviewed Jan. 2017

review from

2.0

Cons: Overbooked. Never had the car. Deflected any responsibility.

Reviewed Jan. 2020

review from
2.0

They decide 2 hours before our arrival to cancel o

Cons: The ag ncy upon arrival decided not to honor our booking and offer us either to do a new booking 30 usd more than what was initially confirmed or they would not give us the car. This was between completly unprofessional and a clear trick to extract more money from foreign tourists! My advice wojld be to stay away from this agency and the possible scam

Reviewed Feb. 2017

review from
4.0

The cheat you on the exchange rate

Pros: When I arrived, I was told I had to purchase their insurance, and that the insurance through the website was no good in Mexico. The rate for the rental car was $150.00, but with insurance and taxes it came $524.00! That's huge jump in price, but when I returned home, the total bill on my credit card was $604.00 because Firefly when they quoted me the bill, they did so at an exchange rate that was not real, it was actually more. I would not rent here ever again!

Reviewed Jan. 2017

review from
2.0

Cons: Exceso De Reservas. Nunca tuve el coche. Desvió cualquier responsabilidad.

Reviewed Jan. 2020

review from
2.0

Deciden 2 horas antes de nuestra llegada para cancelar o

Cons: el ag ncy a su llegada decidió no honrar nuestra reserva y ofrecernos o bien hacer una nueva reserva 30 usd más de lo que se confirmó inicialmente o no nos darían el coche. ¡esto fue entre completamente poco profesional y un truco claro para extraer más dinero de turistas extranjeros! Mi Consejo es que se quede lejos de esta agencia y de la posible estafa

Reviewed Feb. 2017

review from
4.0

El engaño sobre el tipo de cambio

Pros: Cuando llegué, me dijeron que tenía que comprar su seguro, y que el seguro a través del sitio web no era bueno en México. La tarifa para el coche de alquiler era de $150.00, pero con seguro e impuestos llegó $524.00! Ese es un enorme salto en el precio, pero cuando regresé a casa, la factura total en mi tarjeta de crédito fue de $604.00 porque Firefly cuando me cotizaron la factura, lo hicieron a un tipo de cambio que no era real, en realidad fue más. ¡no alquilaría aquí otra vez!

Reviewed Jan. 2017

review from

Sunnycars

2 locations at Cancun Airport

╳

Car rental locations

Sunnycars

Locations at Cancun Airport

Carretera Cancun - Chetumal KM 22

International arrivals & charter arrivals

ACO Rent A Car

1 location at Cancun Airport

╳

Car rental locations

ACO Rent A Car

Locations at Cancun Airport

Sm201 Centro Logistico APQ

+52 998 849 4233

Adocar Rental

1 location at Cancun Airport

╳

Car rental locations

Adocar Rental

Locations at Cancun Airport

Cancun Airport

America Car Rental

1 location at Cancun Airport

╳

Car rental locations

America Car Rental

Locations at Cancun Airport

Calle Acceso a las bodegas SM 301 Mza 30 Lte 30 Bodega F-1

+52 998 253 6100

Blueway

1 location at Cancun Airport

╳

Car rental locations

Blueway

Locations at Cancun Airport

Carretera Cancun-Aeropuerto, Sm 301, Mz 11, L 11 01

529988862950

City Car Rental

1 location at Cancun Airport

╳

Car rental locations

City Car Rental

Locations at Cancun Airport

Blv Luis Donaldo Colosio

+52 998 980 0766

Goldcar Rental SP

1 location at Cancun Airport

╳

Car rental locations

Goldcar Rental SP

Locations at Cancun Airport

Aeropuerto de Cancún

+52 333 122 4758

GREEN MOTION

1 location at Cancun Airport

╳

Car rental locations

GREEN MOTION

Locations at Cancun Airport

Cancun airport

+52 (998) 889 98 41

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

Infinity Car Rental

1 location at Cancun Airport

╳

Car rental locations

Infinity Car Rental

Locations at Cancun Airport

CRT Cancun Aeropuerto, SM 301 Mza 8 Lte 8 Bodega 33-A

+52 998 886 3145

keddy by Europcar

1 location at Cancun Airport

╳

Car rental locations

keddy by Europcar

Locations at Cancun Airport

Carretera Cancun - Chetumal Km 22- Col.Aeropuerto Internacional

NU Car

1 location at Cancun Airport

╳

Car rental locations

NU Car

Locations at Cancun Airport

Luis Donaldo Colosio Km 12.5

+52 998 882 2925

Monday	08:00 - 23:59
Tuesday	08:00 - 23:59
Wednesday	08:00 - 23:59
Thursday	08:00 - 23:59
Friday	08:00 - 23:59
Saturday	08:00 - 23:59
Sunday	08:00 - 23:59

Pop Car Rental

1 location at Cancun Airport

╳

Car rental locations

Pop Car Rental

Locations at Cancun Airport

Boulevard Luis Donaldo Colosio, Cancún, Q.R., Mexico

+52 998 887 3176

Priceless

1 location at Cancun Airport

╳

Car rental locations

Priceless

Locations at Cancun Airport

Carretera Cancun-Aeropuerto

+52 998 849 4233

Rhodium

1 location at Cancun Airport

╳

Car rental locations

Rhodium

Locations at Cancun Airport

Zona de Arrendadoras EN, Centro de instalaciones Fox, Benito Juárez, Cancun, Q Roo, CP , MEXICO

+52 333 122 4758

Right Cars

1 location at Cancun Airport

╳

Car rental locations

Right Cars

Locations at Cancun Airport

Cancun Airport

Sixt

1 location at Cancun Airport

╳

Car rental locations

Sixt

Locations at Cancun Airport

Carretera Federal 307 Km 17

+52 998 886 2427

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

U-Save

1 location at Cancun Airport

╳

Car rental locations

U-Save

Locations at Cancun Airport

Blvd Luis Donaldo Colosio KM 15 Carr.

Unlimited Car Rental

1 location at Cancun Airport