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Cheap Car Rentals at Cancun Airport
| Economy | C$ 7/day |
| Compact | C$ 7/day |
| Intermediate | C$ 7/day |
| Standard | C$ 8/day |
| Full-size | C$ 8/day |
| SUV | C$ 7/day |
| Minivan | C$ 31/day |
| Mini | C$ 7/day |
| Premium | C$ 10/day |
| Luxury | C$ 23/day |
| Convertible | C$ 46/day |
| Van | C$ 32/day |
| Commercial | C$ 35/day |
| Box truck | C$ 119/day |
2 Adults,
2 Bags
4 Adults,
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5 Adults,
3 Bags
5 Adults,
3 Bags
5 Adults,
2 Bags
2 Adults,
2 Bags
5 Adults,
5 Bags
2 Adults,
2 Bags
5 Adults,
5 Bags
5 Adults,
5 Bags
4 Adults,
2 Bags
5 Adults,
2 Bags
5 Adults,
3 Bags
5 Adults,
5 Bags
Best rates found by KAYAK users in the past 24 hours.
Cancun Airport car rental reviews and directory
Rated #1
Avis
Best Rated
6.4 Good (2 reviews)
1 location at Cancun Airport
╳
Avis reviews
Car rental locations
Avis
Locations at Cancun Airport
Carratera Cancun Chetumal Km22
+52 998 886 0221
All Avis reviews
Avis reviews at Cancun Airport
Rated #2
Alamo
5.8 Okay (90 reviews)
1 location at Cancun Airport
╳
Alamo reviews
Car rental locations
Alamo
Locations at Cancun Airport
Intl And Domestic Arrivals
+52 998 886 0100
All Alamo reviews
Alamo reviews at Cancun Airport
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
car was clean
pick up the car
great car
easy drop
friendly staff
great service
great price
car was great
car available
drop off the car
picked up the car
-
2.0
Pros: Over charged and staff were very rude. Made us buy that was not minatory
review from
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2.0
Pros: There was nothing to like about this place. Get to pick up the car and the price goes up by 400 dollars.
review from
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3.6
Cons: “Mandatory” minimum liability coverage is a $30/day charge that the agent surprised us with last minute. She said you can’t decline it. Not shown in online totals. Reso went from $17 TOTAL to $210.
review from
-
2.0
Pros: Nothing.
Cons: We were forced to purchase liability insurance for $200 for 4 days and 30 miles driven that was a complete surprise. The rental was supposed to be $12 and ended up being $212. Deceptive.
review from
-
5.6
Pros: The staff was helpful at Alamo
Cons: The cost was over 4 times what was quoted through Kayak, because of additional expenses required for insurance and fees upon checkout. This was incredibly misleading and cost over $300 more than I was quoted through Kayak, which is an exorbitant difference for a customer to have to absorb.
review from
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6.0
Cons: Don't know what it is about Cancun car rentals but they are always trying to say you dented or damaged the car. We have been falsely charged before for damage that clearly we didn't do. I was hoping Alamo would be different but it wasn't. Thankfully, we took a video of the entire car incl. under.
review from
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10.0
Pros: Very friendly staff. Pick up and drop off was super easy.
review from
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9.2
Pros: The staff was friendly and a shuttle took us a short distance to pick up the car which was very clean and comfortable.
Cons: The total with insurance and rent was higher than we expected but still a reasonable amount.
review from
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8.0
Cons: More people working to expediate check in and out. We waited 15 minutes for van to pick us up. Checked in quickly but waited 20 minutes to return car. HIRE more people.
review from
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6.8
Pros: Very Friendly staff, clean car.
Cons: Prices way higher than america. Car was not in good shape in the outside. Too expensive for what you actually get.
review from
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4.0
Cons: The car I reserved was "unavailable" so was sent to a partner car agency. The rate was higher and then was hit with the mandatory liability insurance. What was a $2 per day reservation turned in to $37 a day plus a $150.00 deposit.
review from
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2.8
Cons: When we arrived and after we were shuttled to an offsite location, we were told the price we paid did not include “required” insurance, even though we purchased collision insurance from a third-party vendor, and the price skyrocketed astronomically. It was a terrible beginning to our trip.
review from
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10.0
Pros: Very friendly staff. Pick up and drop off was super easy.
review from
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9.2
Pros: The staff was friendly and a shuttle took us a short distance to pick up the car which was very clean and comfortable.
Cons: The total with insurance and rent was higher than we expected but still a reasonable amount.
review from
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8.0
Cons: More people working to expediate check in and out. We waited 15 minutes for van to pick us up. Checked in quickly but waited 20 minutes to return car. HIRE more people.
review from
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6.8
Pros: Very Friendly staff, clean car.
Cons: Prices way higher than america. Car was not in good shape in the outside. Too expensive for what you actually get.
review from
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2.0
Pros: Over charged and staff were very rude. Made us buy that was not minatory
review from
-
2.0
Pros: There was nothing to like about this place. Get to pick up the car and the price goes up by 400 dollars.
review from
-
3.6
Cons: “Mandatory” minimum liability coverage is a $30/day charge that the agent surprised us with last minute. She said you can’t decline it. Not shown in online totals. Reso went from $17 TOTAL to $210.
review from
-
2.0
Pros: Nothing.
Cons: We were forced to purchase liability insurance for $200 for 4 days and 30 miles driven that was a complete surprise. The rental was supposed to be $12 and ended up being $212. Deceptive.
review from
-
5.6
Pros: The staff was helpful at Alamo
Cons: The cost was over 4 times what was quoted through Kayak, because of additional expenses required for insurance and fees upon checkout. This was incredibly misleading and cost over $300 more than I was quoted through Kayak, which is an exorbitant difference for a customer to have to absorb.
review from
-
6.0
Cons: Don't know what it is about Cancun car rentals but they are always trying to say you dented or damaged the car. We have been falsely charged before for damage that clearly we didn't do. I was hoping Alamo would be different but it wasn't. Thankfully, we took a video of the entire car incl. under.
review from
-
4.0
Cons: The car I reserved was "unavailable" so was sent to a partner car agency. The rate was higher and then was hit with the mandatory liability insurance. What was a $2 per day reservation turned in to $37 a day plus a $150.00 deposit.
review from
-
2.8
Cons: When we arrived and after we were shuttled to an offsite location, we were told the price we paid did not include “required” insurance, even though we purchased collision insurance from a third-party vendor, and the price skyrocketed astronomically. It was a terrible beginning to our trip.
review from
Rated #3
National
5.7 Okay (22 reviews)
1 location at Cancun Airport
╳
National reviews
Car rental locations
National
Locations at Cancun Airport
International Airport
+52 998 277 2796
All National reviews
National reviews at Cancun Airport
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
credit card
car was clean
car available
great car
great service
car was great
great experience
friendly staff
car insurance
great price
drop off the car
-
2.0
Horrible experience
Cons: Our flight was delayed and they cancelled our reservation. Agent at the counter offered an alternative with another company (something nded like something under the table) for five times the cost of my original reservation. In the end we were left without a car.
review from
-
10.0
Perfect and easy
Pros: Even though I reluctantly paid for the extra insurance despite having coverage through the credit card, the whole experience was easy and pleasant and I can't really complain. Everyone we dealt with was exceptional.
review from
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5.6
Get ready for hidden fees
Pros: Easy shuttle to the car rental. Good car
Cons: You are forced into hidden fees. The rental price does not include mandatory insurance. Expect to pay 4x what you book. Checking the car back in was also a little bit of a mess.
review from
-
2.0
Ran out of car seats
Pros: Price looked good online
Cons: We arrived early in the morning only to find they were new car seats. What do you do in a foreign country with a two and four-year-old without a car seat? This place sucks.
review from
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3.2
Dishonest Staff National
Pros: nothing positive
Cons: 1.I reserved, via Kayak.com, an “intermediate SUV or similar” for six (6) days in Cancun, Mexico for $110.08. the reservation said that it included “all taxes and fee”. 2.When I arrive I was told I had to purchase 3rd party insurance for 50 dollar a day. When I questioned the teller I determined that the legal minimum was really $26.00 per day (6*26+ 18% tax=$184.08. This more than doubled by initial reservation price. My new expected total is $294.08, wait it gets better. 3.The first SUV they checked out did not have a working seat beat. The second car they tried to put us in would not start at all. Finally the 3rd vehicle, a minivan, had working seatbelts and would start. The AC was struggling but we had to get going so we accepted it. I took pictures of the first two vehicles but by the 3rd van I was tired and forgot to take picture with my phone for later reference/proof; this will be important later. This process took 2 hours to pickup our “SUV”. This wasted daylight as I had to drive 5 hours to Merida that afternoon. 4.For Six (6) days the van was mediocre adequate for our needs. 5.I return the vehicle with a full tank of gas; I take a video of the exterior and Interior. The attendant filled out the damage assessment as “all good” but missing the front license plate. He stated that it was a $50 US dollar charge. I didn’t have picture showing the plate there or not; so I signed the report stating such. I was willing to eat a 50 dollar charge. 6.I was not given a copy of the report showing “no damage” 7.I was not given a final bill. 8.They said that everything was fine and I would receive an email with the bill later. I never did. 9.My credit card was billed $606.08 vs Kayak reservation price of $110.08. 10.I am currently working with my credit card, Discover, who are doing an awesome job disputing this fraudulent bill. I also called National US customer service and was able to determine the extra charge was from a $300 (5000 Pesos) charge due to "damage". Remember I was told everything was good, no damage. Right dishonest staff. My advice is to search online to read the reviews prior to renting in Cancun. National is one of the worst. Taxis and Uber appear to be the way to go to avoid the bait and switch.
review from
-
10.0
Know about renting in mexico
Pros: National was great! The sales rep was really nice and honest which is rare for a car rental place.
Cons: Realize in Mexico you have to get insurance which adds to your rate. Actually US insurance companies often don't cover cars in Mexico so it's best to get full coverage. Adds like 30 per day.
review from
-
8.8
All good, except for dropoff
Pros: Pickup was efficient, car was great.
Cons: Delay at dropoff because they couldn't find my credit card. It took awhile but the staff person was helpful.
review from
-
6.4
BRING PROOF OF THIRD PARTY LIABILITY COVERAGE
Pros: Staff was friendly.
Cons: You must bring proof of third party liability coverage if you do not wish to purchase any insurance. Our 9 day rental was to cost US$46.18 through priceline. Since we did not bring proof of third party liability, we paid over US$280. This should be listed under 'important information' in the booking itinerary. Not cool.
review from
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2.0
Cancelled my reservation
Cons: I arrived later than the time that I had booked the car for and they had given it away and had no alternatives. I had to go elsewhere and pay a lot more. My fault maybe, but they should be clearer about the policy.
review from
-
4.0
Waited 2 hours for shuttle and paid 50% more than
Pros: Car was clean, and drop off was easy.
Cons: Waited 2 hours at the Cancun airport for the National Shuttle to arrive. Guy kept saying it should be here any minute. We could have walked there and back 10 times if he would have told us where it was. When we finally got to the rental car office, they told us our quote did not include insurance that was mandatory. Even though all other rental car companies did include this in their quote. Then, tried to give us a lower level car than what we booked for the same price. I was at least able to pull up the confirmation email to show the car level I had booked. After all of this, we ended up losing 4 hours of our vacation and paying 50% more that expected. Totally going with Hertz next time. Saw shuttles every 5 minutes, and quoted us a lower price at the airport and assured it was with the mandatory insurance.
review from
-
6.0
typical rental
Pros: easy
Cons: not specific to National but all the hidden "liability" clauses are a pain.
review from
-
2.4
Mexican insurance laws!
Pros: I booked for $4 usd a day, after mandatory liability insurance and the imposed 16% and 18% taxes, the car was close to 400 for 6 days!!!!!!!
review from
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10.0
Perfect and easy
Pros: Even though I reluctantly paid for the extra insurance despite having coverage through the credit card, the whole experience was easy and pleasant and I can't really complain. Everyone we dealt with was exceptional.
review from
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10.0
Know about renting in mexico
Pros: National was great! The sales rep was really nice and honest which is rare for a car rental place.
Cons: Realize in Mexico you have to get insurance which adds to your rate. Actually US insurance companies often don't cover cars in Mexico so it's best to get full coverage. Adds like 30 per day.
review from
-
8.8
All good, except for dropoff
Pros: Pickup was efficient, car was great.
Cons: Delay at dropoff because they couldn't find my credit card. It took awhile but the staff person was helpful.
review from
-
2.0
Horrible experience
Cons: Our flight was delayed and they cancelled our reservation. Agent at the counter offered an alternative with another company (something nded like something under the table) for five times the cost of my original reservation. In the end we were left without a car.
review from
-
5.6
Get ready for hidden fees
Pros: Easy shuttle to the car rental. Good car
Cons: You are forced into hidden fees. The rental price does not include mandatory insurance. Expect to pay 4x what you book. Checking the car back in was also a little bit of a mess.
review from
-
2.0
Ran out of car seats
Pros: Price looked good online
Cons: We arrived early in the morning only to find they were new car seats. What do you do in a foreign country with a two and four-year-old without a car seat? This place sucks.
review from
-
3.2
Dishonest Staff National
Pros: nothing positive
Cons: 1.I reserved, via Kayak.com, an “intermediate SUV or similar” for six (6) days in Cancun, Mexico for $110.08. the reservation said that it included “all taxes and fee”. 2.When I arrive I was told I had to purchase 3rd party insurance for 50 dollar a day. When I questioned the teller I determined that the legal minimum was really $26.00 per day (6*26+ 18% tax=$184.08. This more than doubled by initial reservation price. My new expected total is $294.08, wait it gets better. 3.The first SUV they checked out did not have a working seat beat. The second car they tried to put us in would not start at all. Finally the 3rd vehicle, a minivan, had working seatbelts and would start. The AC was struggling but we had to get going so we accepted it. I took pictures of the first two vehicles but by the 3rd van I was tired and forgot to take picture with my phone for later reference/proof; this will be important later. This process took 2 hours to pickup our “SUV”. This wasted daylight as I had to drive 5 hours to Merida that afternoon. 4.For Six (6) days the van was mediocre adequate for our needs. 5.I return the vehicle with a full tank of gas; I take a video of the exterior and Interior. The attendant filled out the damage assessment as “all good” but missing the front license plate. He stated that it was a $50 US dollar charge. I didn’t have picture showing the plate there or not; so I signed the report stating such. I was willing to eat a 50 dollar charge. 6.I was not given a copy of the report showing “no damage” 7.I was not given a final bill. 8.They said that everything was fine and I would receive an email with the bill later. I never did. 9.My credit card was billed $606.08 vs Kayak reservation price of $110.08. 10.I am currently working with my credit card, Discover, who are doing an awesome job disputing this fraudulent bill. I also called National US customer service and was able to determine the extra charge was from a $300 (5000 Pesos) charge due to "damage". Remember I was told everything was good, no damage. Right dishonest staff. My advice is to search online to read the reviews prior to renting in Cancun. National is one of the worst. Taxis and Uber appear to be the way to go to avoid the bait and switch.
review from
-
6.4
BRING PROOF OF THIRD PARTY LIABILITY COVERAGE
Pros: Staff was friendly.
Cons: You must bring proof of third party liability coverage if you do not wish to purchase any insurance. Our 9 day rental was to cost US$46.18 through priceline. Since we did not bring proof of third party liability, we paid over US$280. This should be listed under 'important information' in the booking itinerary. Not cool.
review from
-
2.0
Cancelled my reservation
Cons: I arrived later than the time that I had booked the car for and they had given it away and had no alternatives. I had to go elsewhere and pay a lot more. My fault maybe, but they should be clearer about the policy.
review from
-
4.0
Waited 2 hours for shuttle and paid 50% more than
Pros: Car was clean, and drop off was easy.
Cons: Waited 2 hours at the Cancun airport for the National Shuttle to arrive. Guy kept saying it should be here any minute. We could have walked there and back 10 times if he would have told us where it was. When we finally got to the rental car office, they told us our quote did not include insurance that was mandatory. Even though all other rental car companies did include this in their quote. Then, tried to give us a lower level car than what we booked for the same price. I was at least able to pull up the confirmation email to show the car level I had booked. After all of this, we ended up losing 4 hours of our vacation and paying 50% more that expected. Totally going with Hertz next time. Saw shuttles every 5 minutes, and quoted us a lower price at the airport and assured it was with the mandatory insurance.
review from
-
6.0
typical rental
Pros: easy
Cons: not specific to National but all the hidden "liability" clauses are a pain.
review from
-
2.4
Mexican insurance laws!
Pros: I booked for $4 usd a day, after mandatory liability insurance and the imposed 16% and 18% taxes, the car was close to 400 for 6 days!!!!!!!
review from
Rated #4
Enterprise
5.5 Okay (36 reviews)
1 location at Cancun Airport
╳
Enterprise reviews
Car rental locations
Enterprise
Locations at Cancun Airport
International Airport
0180 0737 3722
All Enterprise reviews
Enterprise reviews at Cancun Airport
Recent Reviews
- All reviews
- Positive
- Neutral
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Find reviews that mention:
customer service
car was clean
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
-
7.6
Decent
Pros: Fast service, helpful attendants. Clean car, ran well.
Cons: Sketchy, dark parking lot during pickup. Oddly tiny drop-off location with no parking, sharing space with a gas station. Old car in need of tire balance.
review from
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2.0
Worst rental experience ever...
Pros: Nothing
Cons: The vehicles are not serviced regularly. I was given a Chevy sedan with a broken clutch. When I complained they told me I could only get an automatic vehicle if I paid extra. The location is terrible. Will never rent a car here ever again.
review from
-
10.0
Azgad is the best!!!!
Pros: Everyone was super friendly and helpful, great great team of employees. As a solo female driver I always look at for my safety, the team was very respectful and made me feel safe and take care of! They gave me directions and even travel tips!
review from
-
8.0
One way or another you're going to end up paying the rate they want
Pros: Everything about Enterprise is great as long as you don't mind they are not located at the airport but just a bit north of the airport along the main highway.
Cons: I had a seemingly very good deal for a Jetta including the mandatory liability insurance, but it turned out when picking up the car that the included insurance only covered the car up to 75,000 MXN and the coverage needs to be 2,500,000 MXN so that raised the rates by $10 per day and then I also had to pay an extra $30 for an extra day although my pickup date/time and return date/time were basically what I originally entered into Expedia. I'm positive that all the agencies are playing these monetary shell games so the only distinguishing factor across agencies is the level of service and how picky they are about the condition of the car when returned.
review from
-
10.0
Pros: I accidentally booked a manual transmission, and at the counter the man switched us to an automatic brand new car. Their airport shuttle was ready and waiting both times, they were friendly and very helpful. I didn't feel bamboozled by the insurance situation. It was breezy renting from this Enterprise. Would totally rent from them again.
Cons: Everything was great - not a single issue!
review from
-
6.4
You do NOT get E Plus points from the Cancun location -
Pros: Very nice staff. Efficient given the extensive paper documents and countless signatures.
Cons: Insurance is 3x the cost of the car rental. No E Plus points. No ability to make a reservation using E Plus points. This place licenses the Enterpprise brand - as do many non-USA locations.
review from
-
3.6
NOT LOCATED BY THE AIRPORT, SURPRISE YOU WITH "REQUIRED" INSURANCE
Pros: Car itself was clean and functional.
Cons: - I selected this location because it was in the airport. It is not. It is a 15 minute bus ride away. There is a shuttle, but I only found out about the shuttle at the airport, because I couldn't find their office, and it helped that I speak Spanish fluently. - When you make the reservation on the website, there is nothing stating that you have to buy their insurance. Yet when I got there they gave me no option. They say my credit card doesn't cover it. Had I known, I could have been prepared to show the necessary insurance policy to show my coverage. The insurance was 3 times more than the actual rental rate. - Not at all what I thought I was getting in terms of price, convenience or location. Kayak you need to take responsibility and update your site as it currently has incorrect and inaccurate information, which I depended on when making my reservation.
review from
-
2.0
Not organized at all
Cons: Office was closed when I arrived at 11pm Nobody called me. Nobody mat me at the airport nobody notified me. I called company and they were closed already. I end up to rent fromHertz with 100$ more price.
review from
-
4.4
Cons: Falsely advertised at $2 per day. I was forced to buy 22$ per day insurance. Then gas tank would not fill meter past 1/2. Scam to get you to put more money in tank.
review from
-
9.6
Best car rental experience I've had in mexico
Pros: Friendly shuttle driver and super friendly rental agent. You just have to get over the fact that any time you rent in Mexico, you are required to buy liability coverage, which always feels like highway robbery. This is true with every rental company. If you can't get over this, then you should not rent in Mexico.
review from
-
3.6
Over charged
Cons: They will say they are charging you one price but charge you another. Be very careful with this place. It will not be a lot of money but still be carful!!
review from
-
9.2
Easy!
Pros: The service at the counter and space of the car were great.
Cons: It was a little difficult to make contact initially when we arrived at the airport. Also, I wish we had known that the original price quoted on Kayak didn't include the insurance that we were required to purchase upon pickup.
review from
-
10.0
Azgad is the best!!!!
Pros: Everyone was super friendly and helpful, great great team of employees. As a solo female driver I always look at for my safety, the team was very respectful and made me feel safe and take care of! They gave me directions and even travel tips!
review from
-
10.0
Pros: I accidentally booked a manual transmission, and at the counter the man switched us to an automatic brand new car. Their airport shuttle was ready and waiting both times, they were friendly and very helpful. I didn't feel bamboozled by the insurance situation. It was breezy renting from this Enterprise. Would totally rent from them again.
Cons: Everything was great - not a single issue!
review from
-
9.6
Best car rental experience I've had in mexico
Pros: Friendly shuttle driver and super friendly rental agent. You just have to get over the fact that any time you rent in Mexico, you are required to buy liability coverage, which always feels like highway robbery. This is true with every rental company. If you can't get over this, then you should not rent in Mexico.
review from
-
9.2
Easy!
Pros: The service at the counter and space of the car were great.
Cons: It was a little difficult to make contact initially when we arrived at the airport. Also, I wish we had known that the original price quoted on Kayak didn't include the insurance that we were required to purchase upon pickup.
review from
-
7.6
Decent
Pros: Fast service, helpful attendants. Clean car, ran well.
Cons: Sketchy, dark parking lot during pickup. Oddly tiny drop-off location with no parking, sharing space with a gas station. Old car in need of tire balance.
review from
-
8.0
One way or another you're going to end up paying the rate they want
Pros: Everything about Enterprise is great as long as you don't mind they are not located at the airport but just a bit north of the airport along the main highway.
Cons: I had a seemingly very good deal for a Jetta including the mandatory liability insurance, but it turned out when picking up the car that the included insurance only covered the car up to 75,000 MXN and the coverage needs to be 2,500,000 MXN so that raised the rates by $10 per day and then I also had to pay an extra $30 for an extra day although my pickup date/time and return date/time were basically what I originally entered into Expedia. I'm positive that all the agencies are playing these monetary shell games so the only distinguishing factor across agencies is the level of service and how picky they are about the condition of the car when returned.
review from
-
2.0
Worst rental experience ever...
Pros: Nothing
Cons: The vehicles are not serviced regularly. I was given a Chevy sedan with a broken clutch. When I complained they told me I could only get an automatic vehicle if I paid extra. The location is terrible. Will never rent a car here ever again.
review from
-
6.4
You do NOT get E Plus points from the Cancun location -
Pros: Very nice staff. Efficient given the extensive paper documents and countless signatures.
Cons: Insurance is 3x the cost of the car rental. No E Plus points. No ability to make a reservation using E Plus points. This place licenses the Enterpprise brand - as do many non-USA locations.
review from
-
3.6
NOT LOCATED BY THE AIRPORT, SURPRISE YOU WITH "REQUIRED" INSURANCE
Pros: Car itself was clean and functional.
Cons: - I selected this location because it was in the airport. It is not. It is a 15 minute bus ride away. There is a shuttle, but I only found out about the shuttle at the airport, because I couldn't find their office, and it helped that I speak Spanish fluently. - When you make the reservation on the website, there is nothing stating that you have to buy their insurance. Yet when I got there they gave me no option. They say my credit card doesn't cover it. Had I known, I could have been prepared to show the necessary insurance policy to show my coverage. The insurance was 3 times more than the actual rental rate. - Not at all what I thought I was getting in terms of price, convenience or location. Kayak you need to take responsibility and update your site as it currently has incorrect and inaccurate information, which I depended on when making my reservation.
review from
-
2.0
Not organized at all
Cons: Office was closed when I arrived at 11pm Nobody called me. Nobody mat me at the airport nobody notified me. I called company and they were closed already. I end up to rent fromHertz with 100$ more price.
review from
-
4.4
Cons: Falsely advertised at $2 per day. I was forced to buy 22$ per day insurance. Then gas tank would not fill meter past 1/2. Scam to get you to put more money in tank.
review from
-
3.6
Over charged
Cons: They will say they are charging you one price but charge you another. Be very careful with this place. It will not be a lot of money but still be carful!!
review from
Rated #5
Hertz
5.5 Okay (10 reviews)
1 location at Cancun Airport
╳
Hertz reviews
Car rental locations
Hertz
Locations at Cancun Airport
Intl Airport Of Cancun
+52 999 911 8040
All Hertz reviews
Hertz reviews at Cancun Airport
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car was clean
pick up and drop
drop the car
great car
picked up the car
car was great
great service
rented a car
friendly staff
-
8.8
Pros: pick up was easy and straightforward, care was in good-condition it was expensive, but we had done research before and new extra charges were coming
Cons: drop-off was slow with a long line; stressful when trying to make a plane!
review from
-
8.0
Pros: The car was great
Cons: The guys giving u the car and checking it, taking pictures, was asking for tip, saying they're not being paid by Hertz, they only work for tip.. how true is this???
review from
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4.4
Cons: Surprised me with a mandatory insurance policy that more than doubled the price of the rental.
review from
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6.0
Cons: Many extra costs, more than $150 above quote
review from
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2.0
poor
Cons: the price didnt include insurance and was 3 times more
review from
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5.6
Pros: service was good
Cons: Ended up payin 3 times more than the reservation
review from
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3.6
Cons: They change in the last moment the car I did choose I got car without power steering. It was nightmare to drive such little car without that future
review from
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4.8
Cons: The staff member who went over the contract and additional fees/charges was not clear or open about all the various charges that would be added on to our base rate. Throughout the course of our trip, we realized that both hubcaps on the drivers side were not the right size for the wheel/tire and were attached with zip ties. While driving around on surface streets and highways, both drivers side hubcaps came off because they were not appropriately attached.
review from
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4.4
Cons: Surprised me with a mandatory insurance policy that more than doubled the price of the rental.
review from
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6.0
Cons: Many extra costs, more than $150 above quote
review from
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2.0
poor
Cons: the price didnt include insurance and was 3 times more
review from
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5.6
Pros: service was good
Cons: Ended up payin 3 times more than the reservation
review from
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3.6
Cons: They change in the last moment the car I did choose I got car without power steering. It was nightmare to drive such little car without that future
review from
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4.8
Cons: The staff member who went over the contract and additional fees/charges was not clear or open about all the various charges that would be added on to our base rate. Throughout the course of our trip, we realized that both hubcaps on the drivers side were not the right size for the wheel/tire and were attached with zip ties. While driving around on surface streets and highways, both drivers side hubcaps came off because they were not appropriately attached.
review from
Rated #6
Thrifty
5.4 Okay (42 reviews)
1 location at Cancun Airport
╳
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Thrifty
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Cancun Intl Ap
+52 998 886 0333
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5.2
Be ware
Pros: Car was clean and reliable. I had no issues with the car whatsoever.
Cons: What I did have issues with was the customer service. Once they had you there if just felt like a scam to get more Money from you and the price doubled when all was said and done
review from
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2.0
Weren’t able to rent a car!
Pros: Nothing
Cons: I reserved a minivan for our family of 6 traveling together. When we arrived at the Thrifty counter, they told me they didn’t have a minivan for me. I said I made a reservation, he told me that since I didn’t prepay for the rental(which I didn’t know was an option) they didn’t have one for me to rent. We then had to scramble and try to find new transportation to/from the airport to our hotel. I will never rent through this website or Thrifty again
review from
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9.2
Pros: Pick up and drop off take ages. It staff were accommodating and vehicle was great
review from
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2.0
Fraudulent price scams
Cons: I was very upset that Kayak advertised the rental as being $8. We reserved the car at this price, and arrived in Cancun to be surprised with a whopping amount of insurance fees which amounted to over $400. If we refused the insurance and used our credit card's insurance for the car, then we had to pay $1300.00 to the rental car company, which obviously made no sense. Absolutely infuriating to be surprised with this tremendous rate differencce, and found ourselves in a position of helplessness last minute. Would never rent again here.
review from
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10.0
Simple and easy
Pros: They communicated clearly via email before we arrived. The rental was inexpensive. I used my Amex card for insurance and there was no pressure to buy more insurance. They simply placed the $2500 hold on my card. The car ran fine and we had a great trip! We took lots of pictures when we picked the car up and had no problems with the drop off.
review from
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6.0
Cons: Basically forced us to take the additional insurance at $45 per day. If declined they wanted a $3000 deposit on the car. Never had that experience elsewhere
review from
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2.0
You need to read the fine print.
Pros: The price if it would have been the price I expected.
Cons: Once I arrived at Thrifty, the price for the car was accurate, but you are required to have insurance on the rental and that raise the price another $30 per day. This was not in the reservation I saw on Kayak, or at least not that I could see. I ended up cancelling the reservation and going a different route.
review from
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2.0
Lie
Pros: Nothing
Cons: Lie, prices not as described
review from
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2.0
Closed
Pros: Nothing! the location was closed, and I was left hanging looking for another car company.
Cons: The location was closed, I had to get Eurocar to rent me at a higher price and back of the line...
review from
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10.0
Price was real.
Pros: I paid 85 cents a day. I did leave a $2000 visa security deposit for insurance but i was refunded all of it back and only paid 168 pesos total for 7 days of rental...this was including tax.
review from
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8.8
Price is in the insurance
Pros: Good service
Cons: Rates online overly reasonable but the entire price of the car was in the insurance. Even the lowest level, just liability was over 3x the daily rental fee. Not a fun surprise.
review from
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4.0
Cons: Unprofessional service.
review from
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9.2
Pros: Pick up and drop off take ages. It staff were accommodating and vehicle was great
review from
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10.0
Simple and easy
Pros: They communicated clearly via email before we arrived. The rental was inexpensive. I used my Amex card for insurance and there was no pressure to buy more insurance. They simply placed the $2500 hold on my card. The car ran fine and we had a great trip! We took lots of pictures when we picked the car up and had no problems with the drop off.
review from
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10.0
Price was real.
Pros: I paid 85 cents a day. I did leave a $2000 visa security deposit for insurance but i was refunded all of it back and only paid 168 pesos total for 7 days of rental...this was including tax.
review from
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8.8
Price is in the insurance
Pros: Good service
Cons: Rates online overly reasonable but the entire price of the car was in the insurance. Even the lowest level, just liability was over 3x the daily rental fee. Not a fun surprise.
review from
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5.2
Be ware
Pros: Car was clean and reliable. I had no issues with the car whatsoever.
Cons: What I did have issues with was the customer service. Once they had you there if just felt like a scam to get more Money from you and the price doubled when all was said and done
review from
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2.0
Weren’t able to rent a car!
Pros: Nothing
Cons: I reserved a minivan for our family of 6 traveling together. When we arrived at the Thrifty counter, they told me they didn’t have a minivan for me. I said I made a reservation, he told me that since I didn’t prepay for the rental(which I didn’t know was an option) they didn’t have one for me to rent. We then had to scramble and try to find new transportation to/from the airport to our hotel. I will never rent through this website or Thrifty again
review from
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2.0
Fraudulent price scams
Cons: I was very upset that Kayak advertised the rental as being $8. We reserved the car at this price, and arrived in Cancun to be surprised with a whopping amount of insurance fees which amounted to over $400. If we refused the insurance and used our credit card's insurance for the car, then we had to pay $1300.00 to the rental car company, which obviously made no sense. Absolutely infuriating to be surprised with this tremendous rate differencce, and found ourselves in a position of helplessness last minute. Would never rent again here.
review from
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6.0
Cons: Basically forced us to take the additional insurance at $45 per day. If declined they wanted a $3000 deposit on the car. Never had that experience elsewhere
review from
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2.0
You need to read the fine print.
Pros: The price if it would have been the price I expected.
Cons: Once I arrived at Thrifty, the price for the car was accurate, but you are required to have insurance on the rental and that raise the price another $30 per day. This was not in the reservation I saw on Kayak, or at least not that I could see. I ended up cancelling the reservation and going a different route.
review from
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2.0
Lie
Pros: Nothing
Cons: Lie, prices not as described
review from
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2.0
Closed
Pros: Nothing! the location was closed, and I was left hanging looking for another car company.
Cons: The location was closed, I had to get Eurocar to rent me at a higher price and back of the line...
review from
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4.0
Cons: Unprofessional service.
review from
Rated #7
Budget
5.1 Okay (118 reviews)
1 location at Cancun Airport
╳
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Carratera Cancun Chetumal Km22
+52 998 886 0252
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6.8
Pros: Pick up and drop off were good.
Cons: Picture on the website said a Jeep Wrangler or something similar. When we arrived to pick up, they said they don't even have Jeeps. Curious since it was in all their advertising, including the car descriptions at the front desk. Would not have paid what I paid for the small SUV had I known.
review from
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9.6
Pros: Staff is friendly, car is very recent
Cons: Cost of additional insurance is very high
review from
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2.0
Pros: Nothing
Cons: The rental shop was very deceptive. Was told I need to purchase insurance online by the initial person I spoke to at the company. I did this immediately. After taking their shuttle to a location far from the airport, I was then told I need to purchase their $200 insurance. I ended up walking out.
review from
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4.0
Pros: Car was new and clean. Drop off was easy
Cons: Waited 1.5 hours to pick up the car. The line to check in was horrible.
review from
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8.8
Pros: Price, staff
Cons: Super hard time share salesmen - not an employee, just a guy hanging around. I chose a Renault Captur, my fault, a truly awful car
review from
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2.0
Cons: The didn’t have the car I booked
review from
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3.2
Pros: Nothing.
Cons: The Cancún office immediately tried to rip me off with an invented insurance fee. I called them out using the app pricing, which pissed them off. One of the employees even offered his phone to do a side deal. Seriously? Worse is that I paid for a Chevy Tahoe and got a small car without adjustments.
review from
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10.0
Cons: Cool
review from
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9.6
Good but..
Pros: The car, Volkswagen Gol was almost in excellent condition and I had unlimited miles to drive. The shuttle was easy to find and board. And friendly people.
Cons: The stereo in the car wasn’t working, unfortunately there was a hidden fee for car insurance that thankfully was refundable but unknown to me that I had to pay, the staff took incredibly long when helping customers to pick up their car but maybe that’s a good thing for the person they are helping, perhaps they could use more agents. This is at the Cancun rental building.
review from
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4.4
Residue covering the car left us with horrible visibility
Pros: The base price is cheap, but $5/day jumped to minimum $35 with even the most basic insurance. Also we got an automatic car like requested, but is was "the only one left" and they asked us to take a stick first so I feel like we definitely could have been stuck carless.
Cons: They "wash" the car right before giving it to you and while it looks shiny when they hand it over, it left a gross residue that made visibility through all the windows horrendous. I probably used most of the washer fluid cleaning the windshield every time we went anywhere and night driving was frankly dangerous with the amount we could see. Additionally, we were given just half a tank and instructed to return it with half a tank. So annoying. The whole establishment was poorly organized.
review from
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4.0
a bust
Cons: I tried to find out what the mandatory insurance would cost. No one at Budget could/would tell me. Our flight was delayed 2 hrs and when we got to Cancun airport the person told us that he was out of our mid-size car and that we would have to take this tiny car for the same price that we had already paid. Or we could upgrade to a larger car and pay considerably more. Since we couldn't fit into the tiny car we chose the larger car, a Nissan Versa. A nice car, but to me that is an intermediate car. In fact it's smaller than an intermediate car. So we got an acceptable car, but paid twice the price plus the insurance add-on. If a fee is more than 100% of the cost, shouldn't that be disclosed? Other than that everything was fine.
review from
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6.0
*extra/required Mexican insurance
Cons: Your sight didn’t mention this was to be added to the quoted cost.
review from
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9.6
Pros: Staff is friendly, car is very recent
Cons: Cost of additional insurance is very high
review from
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8.8
Pros: Price, staff
Cons: Super hard time share salesmen - not an employee, just a guy hanging around. I chose a Renault Captur, my fault, a truly awful car
review from
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10.0
Cons: Cool
review from
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9.6
Good but..
Pros: The car, Volkswagen Gol was almost in excellent condition and I had unlimited miles to drive. The shuttle was easy to find and board. And friendly people.
Cons: The stereo in the car wasn’t working, unfortunately there was a hidden fee for car insurance that thankfully was refundable but unknown to me that I had to pay, the staff took incredibly long when helping customers to pick up their car but maybe that’s a good thing for the person they are helping, perhaps they could use more agents. This is at the Cancun rental building.
review from
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2.0
Pros: Nothing
Cons: The rental shop was very deceptive. Was told I need to purchase insurance online by the initial person I spoke to at the company. I did this immediately. After taking their shuttle to a location far from the airport, I was then told I need to purchase their $200 insurance. I ended up walking out.
review from
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4.0
Pros: Car was new and clean. Drop off was easy
Cons: Waited 1.5 hours to pick up the car. The line to check in was horrible.
review from
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2.0
Cons: The didn’t have the car I booked
review from
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3.2
Pros: Nothing.
Cons: The Cancún office immediately tried to rip me off with an invented insurance fee. I called them out using the app pricing, which pissed them off. One of the employees even offered his phone to do a side deal. Seriously? Worse is that I paid for a Chevy Tahoe and got a small car without adjustments.
review from
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4.4
Residue covering the car left us with horrible visibility
Pros: The base price is cheap, but $5/day jumped to minimum $35 with even the most basic insurance. Also we got an automatic car like requested, but is was "the only one left" and they asked us to take a stick first so I feel like we definitely could have been stuck carless.
Cons: They "wash" the car right before giving it to you and while it looks shiny when they hand it over, it left a gross residue that made visibility through all the windows horrendous. I probably used most of the washer fluid cleaning the windshield every time we went anywhere and night driving was frankly dangerous with the amount we could see. Additionally, we were given just half a tank and instructed to return it with half a tank. So annoying. The whole establishment was poorly organized.
review from
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4.0
a bust
Cons: I tried to find out what the mandatory insurance would cost. No one at Budget could/would tell me. Our flight was delayed 2 hrs and when we got to Cancun airport the person told us that he was out of our mid-size car and that we would have to take this tiny car for the same price that we had already paid. Or we could upgrade to a larger car and pay considerably more. Since we couldn't fit into the tiny car we chose the larger car, a Nissan Versa. A nice car, but to me that is an intermediate car. In fact it's smaller than an intermediate car. So we got an acceptable car, but paid twice the price plus the insurance add-on. If a fee is more than 100% of the cost, shouldn't that be disclosed? Other than that everything was fine.
review from
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6.0
*extra/required Mexican insurance
Cons: Your sight didn’t mention this was to be added to the quoted cost.
review from
Rated #8
Dollar
5.1 Okay (42 reviews)
1 location at Cancun Airport
╳
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Carretera Cancun-Chetumal Km 22
+52 998 886 0001
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2.0
Terrible gave my car away
Cons: Avoid!!!
review from
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5.6
Holy Insurance Batman!
Pros: Dollar rental was a good value. I liked having unlimited miles for our roadtrip.
Cons: I was surprised that insurance cost almost double what I paid for the rental. It'd be nice to know the insurance prices upfront. Huge sticker shock since my personal insurance wouldn't cover a rental outside the US. In Cancun our flight arrived late at night. I knew arriving late at night might be problematic, but Dollar had reassured me that someone would be available to help us and that they'd shuttle us from the terminal to our vehicle. Well, it was 12:30AM and I couldn't find anyone at or near the terminal to shuttle us. I called 6 times, over 30 minutes, to the number provided and it would just ring endlessly. We finally had to pay for a taxi to take us to the Dollar location about 1/2 mile from the terminal. Finally I was able to talk to someone and drive away with a vehicle at 1:30AM.
review from
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9.6
Convenient location right by the airport terminal
Pros: All employees were polite and friendly and spoke emough English to explain our various options for the required Mexican car insurance. The car was clean and available more ot less immediately when we got through the check-in process. No shuttle bus required as the business is just a 1-minute walk across the street grom the airport terminal building. The prices were the lowest we found.
Cons: Checkout paperwork took a lot longer than you can believe even though nobody was in line ahead of us, so allow yourself extra time to make it to your flight.
review from
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2.0
Hard No
Pros: Did not rent, was not informed of $2000 deposit.
Cons: Over $2,000 deposit for a $5 rental. Went with Hertz.
review from
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6.0
Pros: car was a little beat up
Cons: It took forever to get out of the rental car pickup (1 Hour)
review from
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9.6
Excellent
Pros: Perfect
review from
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8.0
Cons: it takes to long to get through the paperwork and drive away 40 minutes
review from
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4.0
Pros: That they were fast in and out once you got to the counter
Cons: The prices that they had on there kayak website was wrong... it state that the rental is $4.65 for six days.. when I got there it was 88 dollars a day 300 hold on the credit card.. I need a car to get to the hotel so i got the car for one day then I return before my trip was over they have me 388 dollars back before 24 hour...
review from
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4.0
Cons: Only 1 hour late and they charged me for extra day. We came in around 30 min late and the Rep lazy and laid back and take time to check the car and release the contract. In US we just drop the car and go. In Mexico you have to wait the rep to release the contract then you have to sign all the paper. then you can go. I will not happy and never rent at dollar
review from
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2.0
Estafa
Pros: No me gustó nada
Cons: Reserve por Kayak un precio de 7,50 al llegar al counter la tarifa con sus impuestos ascendían a un TOTAL de Usd 400 aproximadamente y si no tomas sus seguros quieren una garantía por Usd 2500. Nunca más usaré esa tentadora les recomiendo FOX es a lado y tiene muy buenas tarifas.
review from
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7.2
The Hustle
Pros: It was nice car it was comfortable.
Cons: The price at first was ridiculously cheap online like $5.00 for 5 days, when we got there at the rental the price skyrocketed like $70.00 a day they informed us we should get insurance because the car might be stolen or if it was scratched by someone. With much negotiating we got the car reduced to a somewhat reasonable price of $39 a day. Then when you think you are getting your car you get someone who tries to convince you to go to a timeshare to get your car paid in full. It was stressful but we had a nice trip and the car worked out to be a good car. We didn't do the timeshare from past experience so it cost us near $300 which is a fair deal.
review from
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2.0
Misleading price
Cons: This was a complete false advertising scam. I am very disappointed with dollar and kayak for advertising a false price. Dollar in Cancun REQUIRES rental insurance so it turned out to be 5x the price of the advertised rental. Even though I have insurance through my credit card and privately, they require the insurance.
review from
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9.6
Convenient location right by the airport terminal
Pros: All employees were polite and friendly and spoke emough English to explain our various options for the required Mexican car insurance. The car was clean and available more ot less immediately when we got through the check-in process. No shuttle bus required as the business is just a 1-minute walk across the street grom the airport terminal building. The prices were the lowest we found.
Cons: Checkout paperwork took a lot longer than you can believe even though nobody was in line ahead of us, so allow yourself extra time to make it to your flight.
review from
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9.6
Excellent
Pros: Perfect
review from
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8.0
Cons: it takes to long to get through the paperwork and drive away 40 minutes
review from
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7.2
The Hustle
Pros: It was nice car it was comfortable.
Cons: The price at first was ridiculously cheap online like $5.00 for 5 days, when we got there at the rental the price skyrocketed like $70.00 a day they informed us we should get insurance because the car might be stolen or if it was scratched by someone. With much negotiating we got the car reduced to a somewhat reasonable price of $39 a day. Then when you think you are getting your car you get someone who tries to convince you to go to a timeshare to get your car paid in full. It was stressful but we had a nice trip and the car worked out to be a good car. We didn't do the timeshare from past experience so it cost us near $300 which is a fair deal.
review from
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2.0
Terrible gave my car away
Cons: Avoid!!!
review from
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5.6
Holy Insurance Batman!
Pros: Dollar rental was a good value. I liked having unlimited miles for our roadtrip.
Cons: I was surprised that insurance cost almost double what I paid for the rental. It'd be nice to know the insurance prices upfront. Huge sticker shock since my personal insurance wouldn't cover a rental outside the US. In Cancun our flight arrived late at night. I knew arriving late at night might be problematic, but Dollar had reassured me that someone would be available to help us and that they'd shuttle us from the terminal to our vehicle. Well, it was 12:30AM and I couldn't find anyone at or near the terminal to shuttle us. I called 6 times, over 30 minutes, to the number provided and it would just ring endlessly. We finally had to pay for a taxi to take us to the Dollar location about 1/2 mile from the terminal. Finally I was able to talk to someone and drive away with a vehicle at 1:30AM.
review from
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2.0
Hard No
Pros: Did not rent, was not informed of $2000 deposit.
Cons: Over $2,000 deposit for a $5 rental. Went with Hertz.
review from
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6.0
Pros: car was a little beat up
Cons: It took forever to get out of the rental car pickup (1 Hour)
review from
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4.0
Pros: That they were fast in and out once you got to the counter
Cons: The prices that they had on there kayak website was wrong... it state that the rental is $4.65 for six days.. when I got there it was 88 dollars a day 300 hold on the credit card.. I need a car to get to the hotel so i got the car for one day then I return before my trip was over they have me 388 dollars back before 24 hour...
review from
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4.0
Cons: Only 1 hour late and they charged me for extra day. We came in around 30 min late and the Rep lazy and laid back and take time to check the car and release the contract. In US we just drop the car and go. In Mexico you have to wait the rep to release the contract then you have to sign all the paper. then you can go. I will not happy and never rent at dollar
review from
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2.0
Estafa
Pros: No me gustó nada
Cons: Reserve por Kayak un precio de 7,50 al llegar al counter la tarifa con sus impuestos ascendían a un TOTAL de Usd 400 aproximadamente y si no tomas sus seguros quieren una garantía por Usd 2500. Nunca más usaré esa tentadora les recomiendo FOX es a lado y tiene muy buenas tarifas.
review from
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2.0
Misleading price
Cons: This was a complete false advertising scam. I am very disappointed with dollar and kayak for advertising a false price. Dollar in Cancun REQUIRES rental insurance so it turned out to be 5x the price of the advertised rental. Even though I have insurance through my credit card and privately, they require the insurance.
review from
Rated #9
Economy Rent a Car
4.9 Okay (29 reviews)
1 location at Cancun Airport
╳
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Economy Rent a Car
Locations at Cancun Airport
Cancun Airport, Bodegas Caribox
+52 998 892 7017
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-
2.0
Cons: The right reservation and a bullshit run around ending up with the rental company telling us they could drive us back to the airport after arriving in cancun, never rent with america xar rentals or economy while their trust me I go here a lot and have rented cars from other spots.
review from
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2.0
Worst service
Cons: The car I originally signed up for I couldn’t get due their not being enough of those cars. I got a crappy dodge attitude brakes and shocks were blown and bunch of ants inside the car. I wasn’t able to switch the car till 2-3 days later due to their not being other cars in the level rental I got
review from
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4.4
watch for insurance
Pros: The airport meet and pick up was great. The port drop off was good too.
Cons: At pick up we had reserved a Chevy Tahoe. We got a dodge journey, which is hardly similar. Then they pushed the insurance so hard I had to call my credit card company to get a letter sent verifying I had coverage, then they still authorized $15,000.00 (yes, fifteen thousand USD) on my card. The counter man in Cozumel, and lady in Playa del Carmen could not have been less friendly.
review from
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3.6
Worst place complete ripoff
Pros: Being able to drive
Cons: Very rude and everything is a complete lie. Says car is 9 dollars a day online, then you go and you must buy their insurance.so the price at all is not liated The online insurance for 67 covers nothing with them. You have to pay for insurance in different tiers $240 with a $2000 hold, $260 with 1000 hold, $300 with a 600 hold.
review from
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2.0
false quote
Cons: I quoted for a car with a different drop-off place, got charged for it in advanced and when I arrived to the dealer in charged in mexico for the rental of Economy Rental who are not them, but America Car Rental they wanted to charge me an extra for the drop off. America said they couldn't give me the car until I signed and payed the different location option and that Economy should be the one responding, tried to speak with Economy but was not possible to communicate and said kayak was responsable for that and I could never get them on the phone... The full service from start to end was a disaster
review from
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2.0
Worst company ever
Pros: Car was drivable.
Cons: The list goes on and on, but the horrible customer service and the ridiculous over charges are just the beginning. They charged us almost double the agreed on rate for "insurance" or suggested we pay for the total value of the car!! Basically, it's giant rip off scheme.
review from
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5.6
Hidden Fees
Pros: The rental company would have gotten 5 stars if they would simply be upfront about the real price and all the hidden fees . At the end of the day the car was fine and the shuttle service no problems. Just don’t like arriving to get your car and being told that you have to sign up for insurance or they will place an $18,000 hold on your credit card while you are on vacation. And if you choose to get the basic insurance they will then only place an $8000 hold on your credit card!!!! So they force you into the maximum insurance package which only places a $690 hold on you card. Just as a business owner I would never treat my customers like that.
review from
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2.0
These guys are a joke
Pros: Nothing. We were so mad by their not honoring the reservation cost we’d paid, that we ended up having to book with a different company.
Cons: They won’t honor your reservation quote and will ask you to pay way more.
review from
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4.0
Pros: Shuttle service was ok, somewhat confusing on where to meet driver. Drop off of rental and shuttle to airport was as it should be efficient and easy.
Cons: 1. Personal liability insurance requirement not disclosed at $35/day. This is not covered by any credit card or personal auto insurance in Mexico. Pay it or they will drive you back to airport. You may be able to get a Rider on your own insurance for personal liability in Mexico, bring proof of policy. I will do this next time just to stick it to them. They tease you in with low rates and then stick it to you with the liability insurance! 2. Received vehicle on empty. 3. Rental company is actually American Car Rental, not Economy, in Mexico. 4. Credit card got skimmed same day multiple fraud purchases. It was the only place I used the card that day in Mexico.
review from
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2.4
Stay away
Pros: The advertised price looked good.
Cons: Upon arrival they would not accept my international rental insurance. I travel frequently for business and have good international car rental coverage. After speaking to a manager the reluctantly would accept it but stated that I should be cautioned that i would be responsible for any damage. It was presented as a threat and I felt that they would fund a way to charge me for something upon return. So I agreed to purchase additional coverage. That was the better part.... Upon arrival I was charged an additional fee for fuel. When i picker up the van it had a little under a half tank. I returned it a little over a quarter tank. I expected a possible modest fee. I was charged 750 pesos. About 4p use. Excessive but fine...what really got me was the late fee. When setting up the rental months ago I selected the travel dates, pick up and return times. Anyone who travels knows that these are never exact and change as flights change. I was 1 and a half hours late for the return. I am not sure what the fee was but I was floored and could not believe the were trying to pull more cash out of me after arguing over the excessive fuel charge. No I didn't get credit for picking up the vehicle late. Really poor customer service from America Car rental Cancun
review from
-
4.8
Mexico rental car rates and insurance rates very misleading!
Pros: Car was new and clean.
Cons: While booking through the car rental site prior to our visit i was quoted and made a reservation for 8 days for $135. It suggested no additional fees or insurance were required. I always decline additional insurance when in central America as I hold full coverage through my credit card provider. They however refused to rent me the car without paying their expensive insurance premium. This was a serious inconvenience we did not budget for!! The additional insurance costs incurred brought our estimated rental cost from $135 all the way to $466!!! OVER 3 TIMES THE QUOTED PRICE! IMO this is an unacceptable practice. These things need to be disclosed at time of booking.... NOT when you arrive at the rental agency. Over all this made our experience with AMERICA's Car rental (subsidiary of Economy i take it?), very unpleasant . I will doubtfully use them again on our next trip.
review from
-
2.8
Bait and switch
Pros: Not much positive to say
Cons: Where to begin... you can pretty much triple the internet price since they MAKE you buy their overpriced insurance. I guess the liability insurance offered by my credit card was not good enough for them. They have high pressure sales people in their location that try to push timeshare offers down your throat... once you get in your car well its very dirty and smells terrible. It had 45K km on it and all sorts of warning lights on. OK... forgot to mention that the car was completely empty of gas. Overall terrible experience. At the end, i returned the car one day early and they said a prorated refund was going to be credited... this was over 10 days ago. No refund has been received. Please stay with the big names. Its not worth it.
review from
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2.0
Cons: The right reservation and a bullshit run around ending up with the rental company telling us they could drive us back to the airport after arriving in cancun, never rent with america xar rentals or economy while their trust me I go here a lot and have rented cars from other spots.
review from
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2.0
Worst service
Cons: The car I originally signed up for I couldn’t get due their not being enough of those cars. I got a crappy dodge attitude brakes and shocks were blown and bunch of ants inside the car. I wasn’t able to switch the car till 2-3 days later due to their not being other cars in the level rental I got
review from
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4.4
watch for insurance
Pros: The airport meet and pick up was great. The port drop off was good too.
Cons: At pick up we had reserved a Chevy Tahoe. We got a dodge journey, which is hardly similar. Then they pushed the insurance so hard I had to call my credit card company to get a letter sent verifying I had coverage, then they still authorized $15,000.00 (yes, fifteen thousand USD) on my card. The counter man in Cozumel, and lady in Playa del Carmen could not have been less friendly.
review from
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3.6
Worst place complete ripoff
Pros: Being able to drive
Cons: Very rude and everything is a complete lie. Says car is 9 dollars a day online, then you go and you must buy their insurance.so the price at all is not liated The online insurance for 67 covers nothing with them. You have to pay for insurance in different tiers $240 with a $2000 hold, $260 with 1000 hold, $300 with a 600 hold.
review from
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2.0
false quote
Cons: I quoted for a car with a different drop-off place, got charged for it in advanced and when I arrived to the dealer in charged in mexico for the rental of Economy Rental who are not them, but America Car Rental they wanted to charge me an extra for the drop off. America said they couldn't give me the car until I signed and payed the different location option and that Economy should be the one responding, tried to speak with Economy but was not possible to communicate and said kayak was responsable for that and I could never get them on the phone... The full service from start to end was a disaster
review from
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2.0
Worst company ever
Pros: Car was drivable.
Cons: The list goes on and on, but the horrible customer service and the ridiculous over charges are just the beginning. They charged us almost double the agreed on rate for "insurance" or suggested we pay for the total value of the car!! Basically, it's giant rip off scheme.
review from
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5.6
Hidden Fees
Pros: The rental company would have gotten 5 stars if they would simply be upfront about the real price and all the hidden fees . At the end of the day the car was fine and the shuttle service no problems. Just don’t like arriving to get your car and being told that you have to sign up for insurance or they will place an $18,000 hold on your credit card while you are on vacation. And if you choose to get the basic insurance they will then only place an $8000 hold on your credit card!!!! So they force you into the maximum insurance package which only places a $690 hold on you card. Just as a business owner I would never treat my customers like that.
review from
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2.0
These guys are a joke
Pros: Nothing. We were so mad by their not honoring the reservation cost we’d paid, that we ended up having to book with a different company.
Cons: They won’t honor your reservation quote and will ask you to pay way more.
review from
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4.0
Pros: Shuttle service was ok, somewhat confusing on where to meet driver. Drop off of rental and shuttle to airport was as it should be efficient and easy.
Cons: 1. Personal liability insurance requirement not disclosed at $35/day. This is not covered by any credit card or personal auto insurance in Mexico. Pay it or they will drive you back to airport. You may be able to get a Rider on your own insurance for personal liability in Mexico, bring proof of policy. I will do this next time just to stick it to them. They tease you in with low rates and then stick it to you with the liability insurance! 2. Received vehicle on empty. 3. Rental company is actually American Car Rental, not Economy, in Mexico. 4. Credit card got skimmed same day multiple fraud purchases. It was the only place I used the card that day in Mexico.
review from
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2.4
Stay away
Pros: The advertised price looked good.
Cons: Upon arrival they would not accept my international rental insurance. I travel frequently for business and have good international car rental coverage. After speaking to a manager the reluctantly would accept it but stated that I should be cautioned that i would be responsible for any damage. It was presented as a threat and I felt that they would fund a way to charge me for something upon return. So I agreed to purchase additional coverage. That was the better part.... Upon arrival I was charged an additional fee for fuel. When i picker up the van it had a little under a half tank. I returned it a little over a quarter tank. I expected a possible modest fee. I was charged 750 pesos. About 4p use. Excessive but fine...what really got me was the late fee. When setting up the rental months ago I selected the travel dates, pick up and return times. Anyone who travels knows that these are never exact and change as flights change. I was 1 and a half hours late for the return. I am not sure what the fee was but I was floored and could not believe the were trying to pull more cash out of me after arguing over the excessive fuel charge. No I didn't get credit for picking up the vehicle late. Really poor customer service from America Car rental Cancun
review from
-
4.8
Mexico rental car rates and insurance rates very misleading!
Pros: Car was new and clean.
Cons: While booking through the car rental site prior to our visit i was quoted and made a reservation for 8 days for $135. It suggested no additional fees or insurance were required. I always decline additional insurance when in central America as I hold full coverage through my credit card provider. They however refused to rent me the car without paying their expensive insurance premium. This was a serious inconvenience we did not budget for!! The additional insurance costs incurred brought our estimated rental cost from $135 all the way to $466!!! OVER 3 TIMES THE QUOTED PRICE! IMO this is an unacceptable practice. These things need to be disclosed at time of booking.... NOT when you arrive at the rental agency. Over all this made our experience with AMERICA's Car rental (subsidiary of Economy i take it?), very unpleasant . I will doubtfully use them again on our next trip.
review from
-
2.8
Bait and switch
Pros: Not much positive to say
Cons: Where to begin... you can pretty much triple the internet price since they MAKE you buy their overpriced insurance. I guess the liability insurance offered by my credit card was not good enough for them. They have high pressure sales people in their location that try to push timeshare offers down your throat... once you get in your car well its very dirty and smells terrible. It had 45K km on it and all sorts of warning lights on. OK... forgot to mention that the car was completely empty of gas. Overall terrible experience. At the end, i returned the car one day early and they said a prorated refund was going to be credited... this was over 10 days ago. No refund has been received. Please stay with the big names. Its not worth it.
review from
Rated #10
Payless
4.4 Okay (28 reviews)
1 location at Cancun Airport
╳
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Payless
Locations at Cancun Airport
Blvd Luis Donaldo Colosio
+52 998 886 2812
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2.8
Pros: Jacked up the price as soon as we got there. Why bother getting a reservation if they're going to triple it at the gate?
Cons: Everything, nothing was good and we walked to the nearest Enterprise
review from
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2.0
Cons: No shuttle bus in Cancun. Non responsive to phone calls. Had to rent another car on the spot.
review from
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4.4
Cons: They will charge $35/ day more for collision damage wavier and $32/ day for liability insurance. I was able to decline cdw as my credit card covers it but liability insurance was compulsory. Later I found out there are many rentals which give liability insurance for free. So check that out. Don't get Carried away by the low price. And ya they will charge 10% extra for airport rentals + 4% extra for using credit card :-\
review from
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3.6
DO NOT GET THE PRICELINE/KAYAK INSURANCE!
Cons: The insurance you buy online does not apply to your insurance on the ground. Overall, a total headache. But the minivan was good.
review from
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8.0
Mexico Payless Rental
Pros: Friendliness of staff, new and clean car
Cons: No one told me the car rental location was ten minutes away from airport. I had to call for someone for a shuttle to car rental place from airport. Had to wait about 20 minutes. Other than that everything was great.
review from
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2.0
payless sucks
Pros: they cancelled the reservation at the last minute.
review from
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4.0
Pros: It had 4 wheels and fit our family of 4 and bags. Nice red color and air conditioning worked.
Cons: Radio didn't work, Car was banged up everywhere, automatic nothing including windows, mid size car was actually only for 4 passengers. Car had over 90k miles on it. Paid at least twice the quoted amount after fees and insurance.
review from
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3.6
Schmeservation
Pros: It had 4 wheels.
Cons: We reserved a 12 passenger van. They didn't have this and had to give us 2 separate vehicles and promised us they would bring us the van in the next 2 days. This didn't happen and we had to make contact again and FINALLY got the van we had reserved. Kayak quoted us $250 and the actual price was $680.
review from
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3.6
I will never rent from Payless again
Cons: The man who rented to us at the Tulum outlet (Elias) was extremely rude and condescending. I never complain but this was beyond anything I had experienced before. The car we were given did not start after two days and we had to take it back. Elias was not there when we switched cars but we were told to see him for a refund on all of the gas we had put in the car that was no longer starting. The night we dropped off the car that wouldn't start, the man working there couldn't even move the car because the starter was so dead. Elias said there was nothing wrong with the car and then said "this kind of thing always happens with people like you". He said we were lying about the car and although he eventually did, he did not want to reimburse us for the 250 pesos of gas that we were owed. He was rude and believed that having a string tied to the broken door handle in the car was also acceptable. He is a total crook and we will not be back.
review from
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7.2
Mediocre
Pros: Staff was friendly and made pick up and drop off smooth
Cons: Unclear pricing. Advertisement says nothing about the insurance which is required and costs two orders of magnitude more than the rental
review from
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3.6
Not Great Service
Pros: Staff was friendly
Cons: It took nearly two hours to get our reserved car. There were only two people on line in front of me, both of whom also had a reserved car so it was not a matter of long lines or customers with complicated problems. Also they oversell an overly expensive insurance package.
review from
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4.4
Too expensive
Pros: People was kind.
Cons: Too expensive for a small car. Price was viven when I was in the place. I asked around and there are better rent a car options. Never rent with payless again.
review from
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8.0
Mexico Payless Rental
Pros: Friendliness of staff, new and clean car
Cons: No one told me the car rental location was ten minutes away from airport. I had to call for someone for a shuttle to car rental place from airport. Had to wait about 20 minutes. Other than that everything was great.
review from
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7.2
Mediocre
Pros: Staff was friendly and made pick up and drop off smooth
Cons: Unclear pricing. Advertisement says nothing about the insurance which is required and costs two orders of magnitude more than the rental
review from
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2.8
Pros: Jacked up the price as soon as we got there. Why bother getting a reservation if they're going to triple it at the gate?
Cons: Everything, nothing was good and we walked to the nearest Enterprise
review from
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2.0
Cons: No shuttle bus in Cancun. Non responsive to phone calls. Had to rent another car on the spot.
review from
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4.4
Cons: They will charge $35/ day more for collision damage wavier and $32/ day for liability insurance. I was able to decline cdw as my credit card covers it but liability insurance was compulsory. Later I found out there are many rentals which give liability insurance for free. So check that out. Don't get Carried away by the low price. And ya they will charge 10% extra for airport rentals + 4% extra for using credit card :-\
review from
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3.6
DO NOT GET THE PRICELINE/KAYAK INSURANCE!
Cons: The insurance you buy online does not apply to your insurance on the ground. Overall, a total headache. But the minivan was good.
review from
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2.0
payless sucks
Pros: they cancelled the reservation at the last minute.
review from
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4.0
Pros: It had 4 wheels and fit our family of 4 and bags. Nice red color and air conditioning worked.
Cons: Radio didn't work, Car was banged up everywhere, automatic nothing including windows, mid size car was actually only for 4 passengers. Car had over 90k miles on it. Paid at least twice the quoted amount after fees and insurance.
review from
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3.6
Schmeservation
Pros: It had 4 wheels.
Cons: We reserved a 12 passenger van. They didn't have this and had to give us 2 separate vehicles and promised us they would bring us the van in the next 2 days. This didn't happen and we had to make contact again and FINALLY got the van we had reserved. Kayak quoted us $250 and the actual price was $680.
review from
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3.6
I will never rent from Payless again
Cons: The man who rented to us at the Tulum outlet (Elias) was extremely rude and condescending. I never complain but this was beyond anything I had experienced before. The car we were given did not start after two days and we had to take it back. Elias was not there when we switched cars but we were told to see him for a refund on all of the gas we had put in the car that was no longer starting. The night we dropped off the car that wouldn't start, the man working there couldn't even move the car because the starter was so dead. Elias said there was nothing wrong with the car and then said "this kind of thing always happens with people like you". He said we were lying about the car and although he eventually did, he did not want to reimburse us for the 250 pesos of gas that we were owed. He was rude and believed that having a string tied to the broken door handle in the car was also acceptable. He is a total crook and we will not be back.
review from
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3.6
Not Great Service
Pros: Staff was friendly
Cons: It took nearly two hours to get our reserved car. There were only two people on line in front of me, both of whom also had a reserved car so it was not a matter of long lines or customers with complicated problems. Also they oversell an overly expensive insurance package.
review from
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4.4
Too expensive
Pros: People was kind.
Cons: Too expensive for a small car. Price was viven when I was in the place. I asked around and there are better rent a car options. Never rent with payless again.
review from
Rated #11
Europcar
4.3 Okay (48 reviews)
1 location at Cancun Airport
╳
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Europcar
Locations at Cancun Airport
Carretera Cancun - Chetumal Km 22
+52 998 886 0920
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2.0
Pros: Nothing.
Cons: The rental car agency was trying to scam more money after I already booked a reservation. They kept adding extra fees that were not mentioned on EuropCars website. I booked the rental for $12, by the time I got there, they tried to get me to pay $260. I Will never rent a car through Europcar.
review from
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7.6
Pros: Yes
Cons: Rates on Insurance
review from
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4.4
Cons: There were hidden charges such as liability insurance even though we had taken comprehensive insurance via your Travelocity. The dates did not translate even though we booked a package and we had to pay an extra day. This is either a software glitch or a scam. Ended up paying $233 for 4 day rental
review from
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2.8
Pros: car was in good shape, drop off
Cons: Agent tried to put a $9000 hold on a $30 rental and refused to accept the Citicard car rental insurance. Also - the hold on the card will take up to 3 weeks to be returned to my CC- WTF?
review from
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8.0
Pros: Car was clean and new
Cons: Should be more precise at the booking stage and mention that insurance is mandatory instead of showing very low price and then get a surprise of 300% more for the insurance.
review from
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3.6
Pros: The car was good and airport shuttle driver was nice.
Cons: I had the WORST experience with Europcar in Cancun Airport in Mexico. I purchased insurance which they told me covers myself and third party liability. Well I got into a car accident that was not my fault. I got hit from behind and there was a small scratch on the car but not big. Police came and Eu
review from
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2.0
Cons: It is bogus that you say the rental car is one price and then you get there it is another. It is completely meaningless to say that I’m getting a rental for $3/day and then when you get there be told there is a mandatory insurance of $55/day. Do what you think is going to be $20-50 rental is suddenl
review from
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2.0
Cons: Deceptive pricing. Cumbersome and onerous pickup process. Lack of truth and transparency with regard to credit card holds and insurance. Expect actual price to be at least 3 to 4 times the quoted amount after the insurance upcharge, which is at least $25 USD per day.
review from
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4.0
Pros: car was clean and functioning well
Cons: Service was not good. Upon arrival they refused my allianz insurance with no previous warning, forcing me to purchase expensive and mandatory europcar coverage. They also gave me the wrong car so i had to return to double check before they provided correct car. A lot of time and money wasted.
review from
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2.0
Pros: Was a total scam from beginning to end
review from
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4.0
Cons: Deceptive online pricing. Advertised as $1-2 dollars a day which in our case was 7 dollars for a week long rental. But when we got there they added on insurances that we knew was covered under our credit card so it amounted to a whopping $350 dollars. I would call these rental agencies before.
review from
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6.0
Pros: The super low rate
Cons: Not to have been charged for insurance as they wouldn’t accept the insurance which was bought at the time of booking the hire which cost more for 16 days than I pay per year for an Aston Martin, also the car car a flat tyre at collection which kept going down, which they tried to charge for.
review from
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2.0
Pros: Nothing.
Cons: The rental car agency was trying to scam more money after I already booked a reservation. They kept adding extra fees that were not mentioned on EuropCars website. I booked the rental for $12, by the time I got there, they tried to get me to pay $260. I Will never rent a car through Europcar.
review from
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4.4
Cons: There were hidden charges such as liability insurance even though we had taken comprehensive insurance via your Travelocity. The dates did not translate even though we booked a package and we had to pay an extra day. This is either a software glitch or a scam. Ended up paying $233 for 4 day rental
review from
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2.8
Pros: car was in good shape, drop off
Cons: Agent tried to put a $9000 hold on a $30 rental and refused to accept the Citicard car rental insurance. Also - the hold on the card will take up to 3 weeks to be returned to my CC- WTF?
review from
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3.6
Pros: The car was good and airport shuttle driver was nice.
Cons: I had the WORST experience with Europcar in Cancun Airport in Mexico. I purchased insurance which they told me covers myself and third party liability. Well I got into a car accident that was not my fault. I got hit from behind and there was a small scratch on the car but not big. Police came and Eu
review from
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2.0
Cons: It is bogus that you say the rental car is one price and then you get there it is another. It is completely meaningless to say that I’m getting a rental for $3/day and then when you get there be told there is a mandatory insurance of $55/day. Do what you think is going to be $20-50 rental is suddenl
review from
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2.0
Cons: Deceptive pricing. Cumbersome and onerous pickup process. Lack of truth and transparency with regard to credit card holds and insurance. Expect actual price to be at least 3 to 4 times the quoted amount after the insurance upcharge, which is at least $25 USD per day.
review from
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4.0
Pros: car was clean and functioning well
Cons: Service was not good. Upon arrival they refused my allianz insurance with no previous warning, forcing me to purchase expensive and mandatory europcar coverage. They also gave me the wrong car so i had to return to double check before they provided correct car. A lot of time and money wasted.
review from
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2.0
Pros: Was a total scam from beginning to end
review from
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4.0
Cons: Deceptive online pricing. Advertised as $1-2 dollars a day which in our case was 7 dollars for a week long rental. But when we got there they added on insurances that we knew was covered under our credit card so it amounted to a whopping $350 dollars. I would call these rental agencies before.
review from
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6.0
Pros: The super low rate
Cons: Not to have been charged for insurance as they wouldn’t accept the insurance which was bought at the time of booking the hire which cost more for 16 days than I pay per year for an Aston Martin, also the car car a flat tyre at collection which kept going down, which they tried to charge for.
review from
Rated #12
Ace
3.8 Mediocre (11 reviews)
1 location at Cancun Airport
╳
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Carretera Cancun Chetumal Km22
+52 334 170 8243
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5.6
Watch out for hidden insurance costs in Cancun!
Pros: Quality of the car was good.
Cons: The price online was approx. $56 for the three days but when I got to the counter they told me that insurance was $50 per day so I ended up paying 3 times for insurance and had no clue!
review from
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4.8
Be ready for the unexpected
Pros: After driving the kia optima for 15 days, I came to appreciate it's acceleration, great brakes and comfort.
Cons: Always check with your home insurance before renting in Mexico. The car was cheap to rent at 178.00 but mandatory liability added at $29 a day with $800 on hold on your credit card or $59 per day full coverage with a $200 hold on your card. Ended up paying $733 for entire trip. In Cancun there is no booth at the airport. Ace shares a space with Fox Car Rentals. Called them but they never sent a van. We finally walked our luggage across the street from the airport to find their office. The RAVs we rented were not coming until nightime. They only had one RAV in their inventory so they offered us the new Optimas. Every step was a long wait. The best part was the reliability of the car and returning it was quick. They did return us to the airport. Warning: If you get a traffic ticket in Mexico, police remove the license plate until you pay and show proof. You cannot return the car without its plates. Do not rent a car without plates as many policemen will stop you and demand a bribe. We met other tourists with this problem. We were targeted by police in Campeche because the car was a rental and we were foreigners. They nearly confiscated my brother's license and asked for a bribe of $108 which we paid.
review from
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6.0
Cons: Upfront cost of a required insurance was not disclosed. We found out after the fact that we had to buy 700.00 worth of insurance
review from
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2.0
Tried to Scam Me... DO NOT RENT AT ACE
Pros: Nothing... they are lying cheats... DO NOT Rent From ACE.
Cons: Reserved with Months in Advance at a price of U$16 per day for a 2 week rental. Due to plane delays, the shit-show in customs and then NO ACE stand or person in the airport... finally made it to their Office 1:30- 2 hours behind schedule. The slimeball at the counter told me they no longer had my reservation... that they would make a new one and the new price would be U$60 per day with No Insurance Coverage or U$75 per day with full coverage. Decided to go to Hertz.... same day no reservation and full coverage, same car class U$45 per day. Clearly a scam at ACE
review from
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2.0
Worst car rental ever
Cons: Person we extremely rude and lied about the cars available. Tried to get me to spend an extra $500 for the week to get the car I ordered. Plus the car needed air in the tires and none of the windows worked.
review from
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2.0
Shady Business Run by Shady People
Pros: Nothing
Cons: This company lied to us about price and availability of cars. They canceled our reservation after we stepped out of the office to talk on the phone and then when we went in to reclaim they said they had no more vehicles. Poor company, AVOID AVOID. They are associated with FOX Rental Car in Mexico.
review from
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2.0
Upsold us a broken navigation system
Cons: Bad customer service. No refund when complained about the broken navigation system. Bad customer service. Feel ripped off. Shady company.
review from
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3.2
Terrible experience in Cancun
Pros: Price was attractive
Cons: The 7-seater that we had booked in Cancun was unavailable when we got to the car rental and we were offer instead an...11-seater bus that neither my wife not I could drive confidently given the size. We were told that a Chevy Suburban might be available "in a couple of hours" but the car had not yet been returned by previous client. This failed to instill much confidence and we asked our booking to be cancelled. We hope that ACE will return the c.$800 that we paid for the failed rental as they failed to honor their part of the contract. At this stage, we will not recommend ACE to any one considering that on top of the money already paid we had to add some insurance (despite our credit card insurance blanket) which would have made the cost comparable to what we paid at Hertz.
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4.0
Cons: Sraff could not accept that i decline insurance (i have CDW with my credit card) on the grounds that my credit card's number does not have bulge and the manual credit card processor cannot capture the numbers. They woukd not take an electronic deposit apparently because customers can cancel it, rendering useless for the car agency. I had to pay for basic secondary insurance so that i could use my credit card and rent the car.
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5.6
Watch out for hidden insurance costs in Cancun!
Pros: Quality of the car was good.
Cons: The price online was approx. $56 for the three days but when I got to the counter they told me that insurance was $50 per day so I ended up paying 3 times for insurance and had no clue!
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4.8
Be ready for the unexpected
Pros: After driving the kia optima for 15 days, I came to appreciate it's acceleration, great brakes and comfort.
Cons: Always check with your home insurance before renting in Mexico. The car was cheap to rent at 178.00 but mandatory liability added at $29 a day with $800 on hold on your credit card or $59 per day full coverage with a $200 hold on your card. Ended up paying $733 for entire trip. In Cancun there is no booth at the airport. Ace shares a space with Fox Car Rentals. Called them but they never sent a van. We finally walked our luggage across the street from the airport to find their office. The RAVs we rented were not coming until nightime. They only had one RAV in their inventory so they offered us the new Optimas. Every step was a long wait. The best part was the reliability of the car and returning it was quick. They did return us to the airport. Warning: If you get a traffic ticket in Mexico, police remove the license plate until you pay and show proof. You cannot return the car without its plates. Do not rent a car without plates as many policemen will stop you and demand a bribe. We met other tourists with this problem. We were targeted by police in Campeche because the car was a rental and we were foreigners. They nearly confiscated my brother's license and asked for a bribe of $108 which we paid.
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6.0
Cons: Upfront cost of a required insurance was not disclosed. We found out after the fact that we had to buy 700.00 worth of insurance
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2.0
Tried to Scam Me... DO NOT RENT AT ACE
Pros: Nothing... they are lying cheats... DO NOT Rent From ACE.
Cons: Reserved with Months in Advance at a price of U$16 per day for a 2 week rental. Due to plane delays, the shit-show in customs and then NO ACE stand or person in the airport... finally made it to their Office 1:30- 2 hours behind schedule. The slimeball at the counter told me they no longer had my reservation... that they would make a new one and the new price would be U$60 per day with No Insurance Coverage or U$75 per day with full coverage. Decided to go to Hertz.... same day no reservation and full coverage, same car class U$45 per day. Clearly a scam at ACE
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2.0
Worst car rental ever
Cons: Person we extremely rude and lied about the cars available. Tried to get me to spend an extra $500 for the week to get the car I ordered. Plus the car needed air in the tires and none of the windows worked.
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2.0
Shady Business Run by Shady People
Pros: Nothing
Cons: This company lied to us about price and availability of cars. They canceled our reservation after we stepped out of the office to talk on the phone and then when we went in to reclaim they said they had no more vehicles. Poor company, AVOID AVOID. They are associated with FOX Rental Car in Mexico.
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2.0
Upsold us a broken navigation system
Cons: Bad customer service. No refund when complained about the broken navigation system. Bad customer service. Feel ripped off. Shady company.
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3.2
Terrible experience in Cancun
Pros: Price was attractive
Cons: The 7-seater that we had booked in Cancun was unavailable when we got to the car rental and we were offer instead an...11-seater bus that neither my wife not I could drive confidently given the size. We were told that a Chevy Suburban might be available "in a couple of hours" but the car had not yet been returned by previous client. This failed to instill much confidence and we asked our booking to be cancelled. We hope that ACE will return the c.$800 that we paid for the failed rental as they failed to honor their part of the contract. At this stage, we will not recommend ACE to any one considering that on top of the money already paid we had to add some insurance (despite our credit card insurance blanket) which would have made the cost comparable to what we paid at Hertz.
review from
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4.0
Cons: Sraff could not accept that i decline insurance (i have CDW with my credit card) on the grounds that my credit card's number does not have bulge and the manual credit card processor cannot capture the numbers. They woukd not take an electronic deposit apparently because customers can cancel it, rendering useless for the car agency. I had to pay for basic secondary insurance so that i could use my credit card and rent the car.
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