2.0
The agent misrepresented what we had booked and included unnecessary charges that we did not understand because they were in pesos. As a result , we paid almost double the amount of our reservarion. We got scammed.Reviewed 23 Aug. 2023
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4.0
Our flight was delayed in landing and by the time we made it to the check in desk at hertz our car was no longer held. I was informed that the policy was for hertz to hold it only 60 minutes after the my check in time. We had 6 passenger so we need at least that many seat belt. A vehicle was eventually found for us but not until I was up sold over $600 at the counter. I’m not sure why we bothered to hav a reservation to only be gauged and delayed. Thankfully our 3 year old’s iPad’s battery didn’t die.Reviewed 1 Jul. 2023
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2.0
Price quoted online is not anywhere near what you will pay. They are pushy and confusing and will insist that you must add insurance that is 2-3 times the rate of the rental.Reviewed 19 Mar. 2023
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8.0
Dodge SUV was a very comfortable car for a 6,000km trip across the Mexican Sierras. Modern technologies in a nice package. Insurance a bit pricey but overall worthy experience. Staff was friendly despite huge traffic and many customers.Reviewed 24 Feb. 2023
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2.0
They play with the price Very bad experienceReviewed 13 Feb. 2023
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2.0
Renting in Mexico is a nightmare. When I declined their “optional” insurance, they put a &2,200 hold on my credit card. In order for them to remove the hold on my credit card I was forced to take the insurance. Credit card holds are typically $250. Hertz Mexico has lost their minds. When I told them to just keep the rental and I would find transportation, he then told me I would have to pay at least one day because he had written the contract. Absolutely terrible service!Reviewed 1 Feb. 2023
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8.0
Adv at the time of reservation gaby that is not the final price. At pick up they will make you purchase insuranceReviewed 30 Jan. 2023
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2.0
car not rented, asking price 4 times more expensive, waste of timeReviewed 27 Jan. 2023
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2.0
They’re a complete scam. They wanted over $2,000 USD for insurance that isn’t mandatory. But they said if we didn’t pay their insurance we had to put down a $2,500 USD deposit. They kept changing the numbers trying to get us to pay a wack of money. It wasn’t a policy amount. It was whatever random amount they could squeeze out of us. We spent over an hour trying to cancel. They refused to cancel and told us we owed them the $2,000 USD insurance even though we didn’t ever take the car. We never even saw keys to a car. It’s a complete scam!Reviewed 23 Dec. 2022
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2.0
Price gouged. Price we had to pay, with the insurance we booked ahead of time, was double what was originally quoted. Be careful of high pressure upselling, and bargain hard - they originally wanted triple what we were bid but pushing back hard brought it down to double.Reviewed 18 Aug. 2022
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8.0
The guy that rented the car was the super cool. He was fast and friendly. The new facility is great!Reviewed 28 Jun. 2022
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6.0
Cons:Wait time at pick up location excessively longReviewed 16 Mar. 2020
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