Cancun Hotels

Pros: Architecture

Pros: Excellent construction and room design. Luxury rooms with all details finished 100% quality. Personal / Room services - makes your feel like a VIP without any intensions to get a TIP. they just want to provide and excellent service for your and thats it. Hence Management of the hotel made a perfect job with people trainings.

Cons: Nothing to doesn't like there.

Pros: Everything was amazing. All inclusive is best.

Cons: Hard to find anything that was bad. Would do it again.

Pros: The capitan Rigoberto from the Krystal was excellent very polite. Explain everything of the menu. Gave us seats.

Cons: When we arrived to the hotel, the people in the frontdesk couldnt find the reservation of Kayak and tell me that they never had a reservation of this company before. I had to wait for 2 hours before they could assign me a room. I made a second reservation for one more night and they made me go to the desk 3 more times. The person in charge was Daniel the second day .

Pros: Nearly everything was absolutely amazing. Having room service and access to Riu cancun was also a huge plus.

Cons: The gym didnt have AC sometimes.

Pros: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.

Cons: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.

Pros: The staff was amazing. When I first walked in I felt like royalty until the time I left. Attentive,friendly and very professional. Loved the face they replenished the mini bar in the room daily and if you run out call them and they will replenish your alcohol and drinks in no time. I can't wait to visit Again!

Cons: The room had a musty odor which after the second day I got used to.

Pros: Friendliest staff I ever encountered.

Pros: clean rooms curteous staff

Cons: the rain

Pros: great hotel,staff all very friendly.hotel is kept immaculate as are the rooms.good plus is the hotel is now adults only.Evening buffet restaurant is superb so much choice and good quality,steak and lobster anyone?AB in the bar is superb like a one man whirlwind couldn't finish a drink without another one being served.

Pros: Everything. From the room to the facilities. The people were so helpful and friendly!

Cons: Nothing. Everything was great!

Pros: Right next to the beach

Cons: Food was not good and they used cheap alcohol and didn't know how to make drinks correctly. On top of that service was bad and facilities are run down. Right when I checked in they gave us a room that was already occupied. It was so embarrassing walking in on someone else.. my friends AC didn't work well. The gym was old. They Japanese restaurant served cheap sake from Shanghai! Who drinks sake from Shanghai and not Japan!? Would never return or recommend.

Pros: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.

Cons: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,

Pros: Food, spa and pool

Pros: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.

Cons: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!

Pros: Fantastic staff!! Great food and lots of entertainment...

Cons: Our privacy lights were broken, it sounded like a construction site all night just outside our door...

Pros: Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.

Cons: The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!

Pros: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Cons: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Pros: Friendly stay all inclusive w 24 hour room service

Cons: The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points

Pros: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly

Cons: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.

Pros: Great lobby and rooms. Food was good and over priced. Grounds were well maintained. Staff were professional and courteous.

Cons: Nothing

Pros: Friendly staff, gorgeous beach, spacious pool and hot tub

Pros: Location was perfect. Guests were very polite.

Cons: What little money (pathetic amount) Marriott pays their employees and knowing that the employees are charged for what little food they eat on site. Cleaning staff was great, front desk very helpful. Tour operator was not helpful.

Pros: Great beach Lots of beach chairs Good service Great beachfront views Big rooms with big balconies

Cons: Some better restaurant options--more authentic/local Outside breakfast dining option would have been nice Had a big balcony but some sun lounging chairs would have been nice

Pros: I really enjoyed everything!

Cons: No coffee maker in rooms

Pros: Loved the location of the hotel right on the water. We were there at the end of September, so it wasn't too crowded. The hotel was absolutely beautiful with great seating if you want to have a nice chat over coffee with your friends, like I did. The rooms were very clean and housekeeping did a great job each day of restoring it back to new. The gym was great - I actually went every single day. Overall everything about this hotel was pretty great, especially for the price. The hotel is close to a bus line in order to access main parts of town, i.e. Market 28 and the nightlife. The Champion restaurant/bar that attaches to the hotel has good food and fun karaoke at night, and wasn't too crowded either.

Cons: There wasn't a lot of cheap food options nearby the hotel, which made it slightly difficult to stay on a budget (since we weren't all inclusive).

Pros: Staff was friendly and very helpful; good location with bus stop right in front, and of course, right on the beautiful beach; several restaurants in the hotel

Cons: pool is pretty simple, not huge, (but still very nice)

Pros: The rooms were clean, the facilities were great, and the service was incredible. Everyone we encountered was so nice, attentive, and helpful! There are tons of chairs on the beach and a good number with umbrellas for those who want shade. The staff at the beach bar were always so nice and fast. They will make sure you have everything you need for the whole day. Get the Ceviche -- it's great!

Cons: Check-in/Check-out were a bit rough. While the staff was still very friendly, both processes were veryyyy slow.

Pros: I love the family oriented atmosphere.

Cons: The cleansing product used the smell is too strong and the bath tub can be a little cleaner and the light switch needs cleaning.

Pros: Comfy bed. Beach. Pool breakfast

Cons: Advertised as all inclusive but is not. Lots of construction on the top level

Cons: I loved it. No bad comments.

Pros: clean quiet location

Cons: Spa is not up to 5 star standards limited dining choices

Pros: This resort has the best beach and pool service we've ever experienced.

Cons: The resort was hosting other large convention-type groups with some immature guests.

Pros: Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.

Cons: Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consistently failed to refill our Perrier sparkling water, even though attending to the other items during our meals. It's as if the water bottle were invisible! Minor item: Although the Ritz-Carlton does very well overall to provide "silence and darkness" for a good night's sleep, the thermostat in the room was noticeable in clicking on & off every few minutes.

Pros: Great location in front of crystal blue and white sandy beaches. The staff is extremely professional and friendly. They will over extend them selfs to you. The food is also fantastic. The hotel had two 5 diamond restaurants that will knock your taste buds. I highly recommend this hotel.

Cons: Although we stayed in a renovated room I think the hotel needs to be updated specially in the common areas like the area passed the lobby.

Pros: Great service that is unmatched. A very warm and welcoming atmosphere

Pros: the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.

Cons: The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.

Pros: The front desk