
5 stars
Kempinski Hotel Cancún
Photos of Kempinski Hotel Cancún
Overview
Luxury resort on the beach, with 2 outdoor swimming pools Catch some rays at the beach or spend the day relaxing at Kempinski Hotel Cancún's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. Kempinski Hotel Cancún offers 363 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023. An outdoor tennis court and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at Kempinski Hotel Cancún
- Private beach
- Outdoor pool
- Beachfront
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
Services and conveniences
- ATM on-site
- Business centre
- Car rental
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Express check-out
- Private check-in/check-out
- 24hr front desk
Things to do
- Gift shop
- Eco tourism
- Bicycle rental
- Casino
- Fishing
- Golf
- Canoeing
- Cooking classes
- Beauty salon
Pool and spa
- Spa and wellness centre
- Massage
- Heated pool
- Spa
- Hot tub
- Outdoor pool
- Sauna
- Pool with a view
Dining
- Minibar
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Food can be delivered to guest accommodation
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
General
- Beachfront
- Slippers
- Solarium
- Lockers
- Telephone
- Storage available
Parking and transportation
- Parking
- Airport shuttle
- Valet parking
- Private parking
- Shuttle service (additional charge)
Accessibility and suitability
- Disabled Access
- Elevator
- Hypoallergenic
- No smoking
- Designated smoking area
Outdoor
- Terrace/Patio
- Beach towels
- Balcony
- Private beach
- Garden
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
Family friendly
- Babysitting or child care
- Kids meals
- Kid-friendly buffet
- Kids' club
- Playground
Bathroom
- Bathtub
- Hairdryer
- Bathrobe
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness centre
- Tennis
Media and entertainment
- Cable or satellite TV
Reviews of Kempinski Hotel Cancún
8.9
Very good
640 verified ratings
Wonderful
444
Very good
77
Good
35
Okay
30
Fair
19
Mediocre
9
Poor
26
Guests say
Guests noted the hotel's excellent service, with many praising the friendly and attentive staff across various departments. Cleanliness was consistently highlighted as a strong point, with multiple reviews mentioning the well-maintained rooms and amenities. However, numerous reviews expressed dissatisfaction with the value for money, particularly regarding hidden fees and the cost of services, leading to a sentiment that the hotel does not represent a true 5-star experience.AI-generated from customer reviews
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Score by provider
9 out of 10

26 reviews
9.4 out of 10

6 reviews
Pros (+) The staff showed better than expected attention room to detail and service We attended all of the restaurants and pleasantly surprised at the quality of the food and service
Cons (-) Nothing
Pros (+) Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.
Cons (-) Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consi...
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Pros (+) the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.
Cons (-) The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.
Location
Retorno del Rey #36, 77500 Cancún, Quintana Roo
What's nearby
- Kukulcan Plaza1 km
- Playa Marlin1.2 km
- Acuario Interactivo1.8 km
- Museo Maya de Cancun2.6 km
- Playa Delfines3.8 km
- El Rey Ruins4 km
- Playa Chac Mool4.4 km
- Cancun Golf Club at Pok Ta Pok4.6 km
- Forum Beach5 km
- Playa Tortugas5.1 km
- Playa Caracol5.3 km
- Delphinus Punta Cancún5.5 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Kempinski Hotel Cancún
Low season | June |
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High season | December |
Average price (weeknight) | C$ 583 |
Average price (weekend night) | C$ 687 |
When to book a room at Kempinski Hotel Cancún
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price