Almost all perfect!
All the hotel services were pretty good! Nice food! Nice restaurants! Nice drinks! Perfect beach! Safety! Good location! Perfect all inclusive, with a lot of other good restaurants out of the hotel also included! Good rooms! Good attention for the customers!
The room service has to be improved! Even if you want just some bottles of water you will probably wait more than 45 minutes! They probably have just one person to deliver the orders on this huge hotel. At the first late night after arriving, with all the restaurants closed, i ordered some food and they spent more than 2 hours 30 mins to tell me that my order was already delivered when it was not! Had to talk to the manager for eating some!
There is a choice of 3 restaurants in Cancun that can be booked for dinner. They are ok, one of them very good.
Buffet food is uneatable. Besides the taste, my boyfriend got a food poisoning after the second meal.
Great, really beautiful resort, awesome pool, grea
Pools Beach Service Beachfront Cabanas Staff was super polite and helpful Food was really good
I'm 29, my lady is 27, and we were probably the youngest people at the resort by 20 years. Older folks were nice, but would have liked more of a mix.
SATURDAY ARRIVALS ONLY. 7 NIGHT STAYS. Whether you are on a family vacation, romantic getaway for two, or an escape with friends, Royal relaxation is what you'll find at The Royal Sands. And let's not forget the on-site amenities; a week is simply not enough time to sample them all. There are freshwater pools for adults and children, a full- service spa, fitness center, beach, terrace and villa massage service, tennis courts with floodlighting for evening play, two restaurants and a snack bar, to name just a few. As an added benefit, guests are allowed access to amenities at all our Royal resorts in the Cancun area, with a free shuttle service between them. The beautiful villa sleeps 6 people and has a full kitchen and two balconies. VILLA AMENITIES Capacity: 6 Master bedroom with a King size bed Guest room with 2 double beds Flat screen TV, sound system and DVD Fully equipped kitchen Bathrooms with vanity outside of toilet/shower Terrace and balcony Dining room and Living room with 2 single Murphy beds Walk-in closets with safes Central air-conditioning Daily maid service (except Sundays) The VRBO calendar does help provide instant availability and estimated price quote. However, because availability and rates vary from day to day and hour to hour, the calendar feature and instant quote feature is not always 100% accurate. Please be advised that if a non-domestic credit card is used to reserve a vacation rental, additional fees may be due at the time of payment including an additional 2% credit card fee. Concierge Realty facilitates vacation rentals. Any issues with resort service, accommodations, physical plant, amenities, etc. are the direct responsibility of the developer/resort and must be handled through the resort, not Concierge Realty. Photos are approved by the developer and, therefore, are thought to be truly representative of the resort and accommodations. Any variation from the photo and actual property or premises are unintentional. Any disruption including but not limited to renovation, amenity not available, change in decor, etc. during the stay, whether known to the resort prior to reservation, occurring during the stay or announced after confirmation, is a matter strictly between the guest and resort and do not merit a charge of deceptive advertising or breach of ethics. Note that the photos shown are representative of villas at the resort and that a specific view type is not implied nor promised by virtue of the images shown. Specific view categories must be addressed with rental agent and will be guaranteed as view category in the rental contract and resort confirmation. Issues regarding view within the guaranteed view category are to be addressed with the resort and representatives as Concierge Realty facilitates villa rentals and is not responsible for villa placement or view once the reservation has been confirmed. Note that the photos shown are representative of villas at the resort and that a specific view type is not implied nor promised by virtue of the images shown. Specific view categories must be addressed with rental agent and will be guaranteed as view category in the rental contract and resort confirmation. Issues regarding view within the guaranteed view category are to be addressed with the resort and representatives as Concierge Realty facilitates villa rentals and is not responsible for villa placement or view once the reservation has been confirmed.
Based on 3,394 reviews
Bar and Beverages
Policies vary by room type and provider.