Good to know
|Distance to city centre||9.7 km|
|Distance to airport||12.4 km|
|"Great location, spacious , clean, comfortable."||(in 10 reviews)|
|"The renovated rooms were awesome."||(in 5 reviews)|
|"The staff was really friendly and attentive."||(in 56 reviews)|
|"The construction noise from 8am until 7pm."||(in 8 reviews)|
|"Very very old hotel."||(in 8 reviews)|
|"They made mistake with currencies when they charge my credit card."||(in 5 reviews)|
Time of year
Show reviews that mention
|accountability||in 3 reviews|
|amazing hotel||in 48 reviews|
|beach is beautiful||in 31 reviews|
|beautiful views||in 5 reviews|
|bed was very comfortable||in 18 reviews|
|charge my credit card||in 5 reviews|
|construction noise||in 21 reviews|
|enchiladas||in 3 reviews|
|great location||in 31 reviews|
|hotel employee||in 2 reviews|
|huge room||in 11 reviews|
|italian restaurant||in 7 reviews|
|lounge chairs||in 4 reviews|
|pool bar||in 15 reviews|
|prices are comparable||in 13 reviews|
|small annoyances||in 3 reviews|
|staff are wonderful||in 90 reviews|
|swimming pool||in 44 reviews|
We had a delightful stay at this place, everything is just perfect, from the location, the beach, pools and staff is extremely friendly and very helpful.
Best hotel I have ever stayed in, and I travel a lot. Discrete luxury is the theme of hotel decoration, management and service. The rooms are spacious and bright, beds and pillows very comfortable. Bathrooms are no less than decadent, special mention to motion-detection peripheral lighting. The service level is extraordinary, everyone goes above and beyond the required, this place is very well organised and managed. Suitable for both rest and work.
Despite many restaurants, there was little Mexican food available (other than TexMex), and few lunch places.
Clean, spacious and modern
I liked the location and the bed quality.
The mini bar did not have soft drinks for 2 days, even when on the menu it was supposed to be there and after repeated requests made to reception. TV did not work on the first day. Shower door was not sealed properly and would end up having the entire bathroom wet after showers. Loud banging and construction noise can be heard from the other rooms. The beach has seaweeds and was not as clean as we hoped it would be (like in the photos). Mentioned that it was our 10th year anniversary and hoped to have a relaxing, worry free stay that's why we chose this hotel hoping to have this. Even expressed my disappointment to the front desk .
Location. Great beach.
The front desk staff. We were tired from a long day of traveling and the front desk staff took an excessively long time to check us in and he was unpleasant.
JW Marriott Cancun Resort Spa provides guests with a range of upscale accommodations from which they can choose, along with amenities throughout the resort. The resort also features a convenient location for visiting many of the various sites and attractions in the Cancun area.
The hotel provides a host of different types of rooms for the guests. It has rooms with a single king bed, two doubles, along with several types of suites. Some of the amenities found within the rooms include pillowtop mattresses, comfortable linens, excellent views, high-speed Internet, a minibar, coffee and tea making facilities, LED TV, air conditioning, and more. It is possible to upgrade to a Club 91 room for complimentary food and beverages from the exclusive lounge.
Guests will also find a range of amenities on the property. Guests who are looking to stay fit can spend some time enjoying the on-site fitness center. It features cardiovascular equipment, along with free weights, free fitness classes, and separate saunas for men and women. The hotel also has pools for the guests to use. The on-site Mayan-inspired spa has a range of treatment packages, a steam room, and even a tennis court.
Guests can dine at the hotel, as well. It has a buffet breakfast, along with Sedona Grill, Gustino Italian Grill, the Lobby Bar, Beachwalk, 750 Pizzeria, Mikado Japanese Teppan Yaki, Sasi Thai, Champions Sports Bar, Kasai, and La Capilla Argentina Steakhouse. Visitors will find other locations to dine in the vicinity, as well as places they can explore and enjoy.
based on 1,970 reviews
Things to Know
- Clean rooms
- Great view
- Nice building
Policies vary by room type and provider.
Reviews about JW Marriott Cancun Resort & Spa
Most Popular Landmarks
- Kukulcan Plaza 1.7 km
- Playa Marlin 1.9 km
- Museo Maya de Cancun 1.9 km
- Acuario Interactivo 2.5 km
- Playa Delfines 3.2 km
- El Rey Ruins 3.3 km
|Playa Del Carmen||61 km|