Hotels near Cancun Airport

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Best Hotels near Cancun Airport

Vibe
9.5
Pool
9.1
Room
9.0
Service
8.9
Amenities
8.7
Overall 9.3 Excellent
Based on 2,082 reviews
Vibe
9.5
Pool
9.1
Room
9.0
Service
8.9
Amenities
8.7
Vibe
9.4
Service
8.7
Room
8.6
Location
8.6
Comfort
8.5
Vibe
9.2
Room
9.1
Service
8.9
Comfort
8.7
Location
8.5

Excellent 10.0
Pros: The design.
Excellent 9.6
Pros: Design and location are special. Beginning from approaching to the entrance, there was very nice sequence. I stayed suite, room ceiling height is high, and there is nothing to interrupt ocean view. Site is very big, but you can approach everywhere using by cart.
Excellent 10.0
Pros: Very stylish hotel, great restaurants and location but more importantly the staff is amazing always trying their best to make your stay the best they can
Excellent 10.0
Pros: Great and friendly staff, they take care of everything. Villa was sparkling clean. Good food from the room service
Cons: Nothing
Excellent 9.6
Pros: The property is just perfect for family or couples. Has great restaurants and the facilities are great. Their Indochine Restaurant and Ramona restaurant serve exquisite meals that are flavorful and fulfilling. The service throughout the resort was exceptional.
Excellent 10.0
Pros: this place was everything and more i was honestly shocked upon arrival
Cons: f
Excellent 9.6
Pros: The staff and service was excellent. Also the property was beautiful and super clean!
Cons: The breakfast buffet is way over price. Lunch and dinner was excellent.
Excellent 10.0
Pros: Nizuc is a calming and relaxing resort with unique and modern decoration, beautiful view. It’s best for a writer or journalist, couple on honeymoon or holding a wedding here. I have nothing to complain but more than my expectations. The staffs are so welcome, respectful and helpful. We have bought lots of artisan decoration and asked them for boxes. They brought them to our as we came back. Love the food at Nizuc Indochina restaurant. The beach side for adults only is nice but not on the family side however there is a pool with amazing view. You can do snorkeling at the property I guess.
Cons: If you’re looking for a place to have fun and crazy party, this is not the place.
Excellent 8.8
Pros: Great ambience
Cons: Restaurants were very expensive and there should be all inclusive deals . Also separate tours were three times more expensive
Excellent 10.0
Pros: Everyone was beyond friendly and aim to please. Also met some great people at the resort.
Cons: Nothing
Excellent 10.0
Pros: Great room, pools, beach is not great - it is mud muck past the first 20 feet. Service is excellent, very attentive and has a very relaxed quiet feel to the resort. Food was amazing - nachos on beach and breakfast buffet was stellar.
Cons: Do not buy anything at the hotel boutique - no returns/exchanges and the staff guilts you for asking for a receipt!!!! Customer service, even when escalated to a manager, sucked. They refused to provide return or exchange. Hotel boutique prices very high
Excellent 10.0
Pros: Nizuc took our breath away. My husband and I hadn't been away in a while. wanted a real luxurious feel to our vacation.There was nothing the staff wouldn't do to make us happy here.Our villa was mag!The scenery day or night-dreamy!Ocean & pools were
Cons: There really was nothing to improve about this hotel. We read reviews before we went how spa prices were exhorbitant -many felt ridiculously priced. The time we spent at the spa was well worth the price-The experience was wow. Don't miss the spa
Nizuc Resort and Spa - Cancún
Rated #1
9.3
Excellent 9.3
Based on 2,082 reviews
Details
Reviews
C$ 867

WiFi
10.0
Cleanliness
9.8
Service
9.3
Beach
9.2
Room
9.2
Overall 9.1 Excellent
Based on 1,087 reviews
WiFi
10.0
Cleanliness
9.8
Service
9.3
Beach
9.2
Room
9.2
Cleanliness
9.8
Beach
9.3
Service
9.3
Room
9.0
Location
8.8

Excellent 9.2
Pros: All the restaurant staff, bar staff, entertainment staff, and cleaning staff were amazing. The rooms were beautiful, the food and drinks were excellent.
Cons: The front desk staff was very slow and rude most of the time. The checkin experience was disappointing even compared to less expensive hotel.
Excellent 9.2
Pros: This was the case that second experience was much better than the first. The hotel applied incredible improvements as compared to the last year regarding quality of food, attention and of conditions of the room. The staff remembered me from the last year, which appeared to be quite pleasant. The food here is exquisite, high quality, for example the seafood grill or sweets or waffles! And you do not have to worry as it is a truly all inclusive hotel, I was not put under stress in any of the cases. They let me attend lunch after my check-out, which was such a pleasant surprise. I was staying at ocean view room on the 8th floor and it was totally enjoyable! The service got much friendlier even though still not pushing or distractive. There are many options for different types of leisure. I totally liked my stay here and will try to return as soon as there is opportunity. And it is SOOOO GREAT it is adult only! It was so great the staff was not trying to bother me in the morning this time.
Cons: Well... it is a kind of force majeure, but 4 out of 6 days of my stay there was seagrass very close to the beach and the sea was not that pleasant to swim in, a lot of seagrass was on the beach as well. The ones who are ok with amazing swimming pools at Sun Palace did not feel the difference, but for me the sea is important and it was a bit of a disappointment. But what can you do with the mother nature in such circumstances? So it is more about my personal disappointment than about disadvantages of the hotel. Also, early in the morning one day the staff was doing something in the corridor and it was heard from the room, it was at about 7 a.m. Not that much kind of a bother, but still. Probably, some soundproof could be added to the rooms.
Good 7.5
Pros: Staff really try hard. Food gets repetitive and is often luke warm at the buffet. The food often lacked a loving touch to make it more authentic i.e the Thai and other Asian dishes lacked any wow factor.
Excellent 10.0
Pros: The hotel was incredibly spotless. The attention and service provided by the staff were outstanding. The food and drinks were excellent.
Cons: Only the VIP section of the beach had sun after 3pm.
Excellent 10.0
Pros: The Sun Palace is beautifully maintained by staff who seem truly happy to be working there and genuinely enjoy serving customers. The beach chairs are so comfortable (thick cushions), the towels are large, the showers are large with nice products provided. We loved the hot tub in the room. The location is ideal. It's at the quiet end of Cancun so there were no noise problems. The Thai restaurant has the best food on the property. The room service staff were fantastic!
Cons: The Mexican restaurant menu is neither Mexican nor tasty. I'm not sure what is happening there. The drinks on property are plentiful, but if you order anything other than a straight alcohol drink (martini), you will get mostly mix. Very weak.
Excellent 9.6
Pros: Martin Cano went beyond our expectation the food at this resort is way above other hotels the service is over the top you will never be without food or a drink
Cons: Its not a tropical resort but if you want good service a top of the line room and great food then this is for you
Excellent 10.0
Pros: Best all inclusive resort we have stayed at. The hotel was always clean, the food was great and the service was excellent. This is an adults/couples only resort which was nice. It is also a smaller hotel so it keeps an intimate setting.
Excellent 10.0
Pros: Close to airport, wonderful location, great rooms, lovely food and efficient, professional staff
Cons: There wasn’t anything not to like
Excellent 10.0
Pros: It was a great stay. Very friendly staff and everything at the hotel was great and easily accessible. Loved the beach front, it really made our holiday!
Excellent 10.0
Pros: The staff goes out of thier way to accomdate your every need. They were the friendliness most accomidating people we have ever experienced.their attitudes abour rheir jobs are fantastic. I've never experienced people who were so passonate about their work to fufill our desires. We will definately return, again and again. Our stay at sun palace exceeded our expectations. Mr/Mrs Henry Alford.
Excellent 10.0
Pros: The property was super clean and beautiful. Refreshing scents and smells around each corner. Bathrooms were always clean and not a far walk from the beach at all.
Cons: My husband and I wish there was more to do at the resort at night. Shows, live music and things that last more than an hour or so... night life...
Okay 5.4
Cons: We have spent $1,300.00 for two nights incl. a concierge...Hotel is dated and for such an amount of money we have expected a better hotel room - finishes etc. - also after we have spent two nights/ days at this hotel we moved to the Paradisus by Melissa and it was less expensive per night over the Valentine s day and the hotel over all was way more luxurious and felt just nicer; on the top it a week later I wanted to go back to the hotel since I wanted to use the ATM inside and asked the bell boy to get access; he refused and said these are the rules; I have showed him receipts of my stay the week prior and he still did not grant access; I asked for the Manager or Security guy in charge and he just laughed at me together with his other colleague; I was in a need of cash for a taxi and literally was on the street with no working ATM in the area and had arrange myself differently; maybe it is just me but this hotel is compared to e. g. The Paradisus (Royal Service) not worth its money (in my case $650.00 / night)
Sun Palace - Cancún
Rated #2
9.1
Excellent 9.1
Based on 1,087 reviews
Details
Reviews
C$ 605

Amenities
8.9
Vibe
8.5
Service
8.4
Location
8.4
Pool
8.4
Overall 9.0 Excellent
Based on 6,696 reviews
Amenities
8.9
Vibe
8.5
Service
8.4
Location
8.4
Pool
8.4
Amenities
8.9
Service
8.8
Location
8.6
Pool
8.4
Room
6.8

Excellent 9.6
Pros: Everything
Cons: The slides at the grand were not working
Mediocre 3.0
Pros: entertaining
Mediocre 2.5
Pros: Nothing! Very bad service from Booking.com and from Moon Palace. If you are paying for a 5 star hotel I expect 5 star service from the moment of check-in! Would have given a 0 but booking only allows a 2.5 as lowest.
Cons: Do not reserve here! Booking's algorithm for rating is also off. I wanted to give a 0 but the lowest that is given is 2.5 even when choosing all bad. I did not like anything. We arrived to the hotel with the our Booking.com reservation for 2 adults and 1 child. Clearly stated in the reservation. Upon arrival they said they only had reservation for 2 adults and that we had to pay more. We told that this is an issue to resolve with Booking not with us. Next Fernanda of the Front Desk said there was no payment in their system and that they could not give us bracelet because we did not pay and first had to sort this out. We had a payment receipt both from Booking and PayPal. We sent these to her and manager Lucia or Laura by email on the spot and even this was not enough. None of employees at the Front Desk are in the right position. They don't know how to provide a great service as can be expected from this type of hotel. All the time they were whispering between themselves and a no moment was any respect shown. What was supposed to be a special weekend started off very badly. Not at all the experience I was expecting from a 5 star/diamond hotel. After more insisting and more insisting and obviously getting angry and disappointed, we finally we got the bracelets and went to the pool. After about 4 hours I got 2 messages on my phone that our room was ready. We thought, great service to get a message and went back to the reception. There was a lady at the reception (another one) that almost activated our bracelet to access the room and then suddenly another colleague and the Front Office Manager showed up stating that we can not access the room at all because we did not pay. More than 4 hours later, they still had not resolved the issue with Booking.com. We had sent all information already of payment and even so 4 hours later we were once more treated with no respect and had to go through the whole storey again.
Okay 5.0
Pros: Rooms were spacious and clean
Cons: We stayed here for a small (less than 40 people) family wedding. While I would recommend this resort for a general visit (hotel was nice and clean), I would NOT recommend it for a small wedding. The wedding planner didn’t attend the reception for more than a very short time and there was no direction for the reception activities. The toast was an afterthought after people asked when it was going to be (ended up with / after cake). There was confusion on what was to occur when and no announcements for activities (we weren’t aware the cake was being cut!) The wedding planner was paid and the couple should not have to run the reception. It seems they were told there were other, larger weddings on site - but each wedding should be given meticulous attention and direction! To top it off, the meal was inconsistently cooked - some had medium rare steaks (as ordered) but many had over cooked, dry steaks! It was not of a caliber that I would expect at an expensive resort.
Excellent 10.0
Pros: Clean and open room. Spacious patio. Helpful staff and great meal options. Miniature golf course was fun.
Good 7.1
Pros: Able to move freely from property to property the availability of food at all three properties.Events taking place throughout the day.
Cons: Was not told about bonus dollars. Learn about it from others.
Okay 5.8
Pros: Room was spacious and bed was comfy. The spa was very well equipped.
Cons: room Service was horrible. food takes over 1 hour to be delivered and it was stone cold multiple times. Staff was clueless on the processes; everything was a hassle... To get a day pass, to change appointments or to use resort credits. If you make any bookings calling the extension from the room, no one can help you in the lobby. All systems were disconnected and different people will tell you different things. Drinks were ridiculously watered down.. I mean come on! There was literally no alcohol in any of the cocktails. Also, the food was strictly OK and service in the restaurants was spotty. Oh and the pushy sales people in the lobby-- That was the biggest turn off. Right after you arrive all exhausted and just want to get to your room, these so called guest services folks get you under the pretext of going over the resort and amenities. Then they try to force you to attend a timeshare presentation. They visibly get upset and keep pushing if you decline. When I travel thousands on miles for my vacation, this is the last thing I want to deal with. I have paid enough money and just want to relax. The timeshare sale thing was disgusting! I will never go here again ever.
Excellent 8.0
Pros: Location and staff are great. Resort is awesome.
Cons: Food wasn't that great. I'm a picky eater but there wasn't a real big selection from day to day.
Good 7.1
Pros: 1. Facility is great. The room is very big and super clean. 2. The environment is quite beautiful. 3. Breakfast is very nice with good food quality
Cons: 1. value of money 2. response to questions. I sent email after booked the hotel, but no response at all. For such a high-standard hotel, this is not acceptable. This not only happened to me, my family experienced the same who stayed there as well. 3. Check-in is very slow, we waited at least 30 minutes... 4. We need to change the room from Sunrise to Nizuc. The thing itself is not a big deal, no matter get changed or not, but the fact that the customers need to go from one place to another to get that done doesn't give a good customer experience.
Excellent 10.0
Cons: Been several times. Always nice.
Excellent 9.6
Pros: I liked the facilities the pool and the spa is amazing. Also the dolphins royal swim tour was amazing. The value for money is excellent since that we enjoyed a lot of activities and we got to eat and drink for free durin our stay. Restaurant are very fancy and the room are luxurious.
Cons: Sea weeds and the fact that a lot of very nice activities were not included in our resorts credits
Excellent 10.0
Pros: Friendly staff, very clean, great food, nice entertaining shows.... Best vacation ever!
Moon Palace Cancun - Cancún
Rated #3
9.0
Excellent 9.0
Based on 6,696 reviews
Details
Reviews
C$ 683

Service
10.0
Room
9.6
Food
8.6
Location
8.2
Vibe
7.9
Overall 9.5 Excellent
Based on 21 reviews
Service
10.0
Room
9.6
Food
8.6
Location
8.2
Vibe
7.9

Yurinn - Cancún
Rated #4
9.5
Excellent 9.5
Based on 21 reviews
Details
Reviews
C$ 134

Vibe
9.3
WiFi
8.3
Location
7.9
Service
7.7
Room
7.1
Overall 8.5 Excellent
Based on 786 reviews
Vibe
9.3
WiFi
8.3
Location
7.9
Service
7.7
Room
7.1
Value
8.4
Location
7.9
Service
7.8
Breakfast
6.9
Room
6.2
Value
8.1
Location
7.5
Room
6.7
Breakfast
6.7

Good 7.5
Pros: Clean
Cons: Breakfast was very basic
Good 6.0
Pros: It is good located
Cons: It do not have airport shuttle
Excellent 10.0
Pros: Reception
Cons: Luke warm coffee
Excellent 10.0
Pros: Cleanliness
Cons: Nothing
Excellent 10.0
Pros: Everything was awesome!
Excellent 10.0
Pros: Good choices for the breakfast!
Okay 5.8
Pros: Quiet
Cons: It wasn’t cleaned daily ex. Swept ,mopped, and sanitizing sink or towels! We had only two towels no other towels were left in the room!
Excellent 10.0
Pros: Loved the location it is amongst shops and restaurants which made dinner and supply shopping easy. Quiet area and building. Great it had a pool and gym though our stay was too short to use them. Breakfast was delicious with lots of choices. The room was a good size and the bed was very comfy. Easy and cheap parking.
Cons: Nothing
Good 7.9
Pros: The hotel is clean, but very basic. Facilities are limited and the breakfast is rather unimpressive. It's far from the city center and the beaches, so it's better to have a car, but it is close to the airport. The staff was very nice. Especially in the evening shift, Nabil and Adriana were both welcoming and have been very sweet helping me with my requests. Kudos to them!
Excellent 9.6
Pros: Relatively close to airport. Area around the hotel is nice and clean with shops and restaurants. The room was totally quiet at night. The Air conditioning worked perfectly. The room is comfortable, toilet and bathroom small but offers all what one needs. Lots of electrical outlets in the room and free wifi works. Recommend you join Hilton Honors prior check-in (free of charge) to get additional benefits and points.
Cons: Check-out at 11am is too early. Every additional hour is being charged. I guess with such a low rate, this is the way to improve the yield.
Excellent 8.3
Pros: Breakfast was average, but can't really complaint.
Good 7.5
Pros: The hotel is clean, but very basic. Facilities are limited and the breakfast is rather unimpressive. It's far from the city center and the beaches, so it's better to have a car, but it is close to the airport. The staff was very nice. Especially in the evening shift, Nabil and Adriana were both welcoming and have been very sweet helping me with my requests. Kudos to them!
Hampton Inn by Hilton Cancun Cumbres - Cancún
Rated #5
8.5
Excellent 8.5
Based on 786 reviews
Details
Reviews

Pool
9.4
Location
8.9
WiFi
8.6
Wellness
8.5
Breakfast
7.9
Overall 8.4 Excellent
Based on 3,638 reviews
Pool
9.4
Location
8.9
WiFi
8.6
Wellness
8.5
Breakfast
7.9
Pool
9.5
Location
9.2
Value
7.7
Amenities
7.7
Breakfast
7.4
Pool
9.3
Location
9.0
Amenities
7.9
Breakfast
7.8
Service
7.5
Pool
9.5
Location
8.9
Service
8.1
Value
7.5
Food
6.6
Service
6.4

Good 7.5
Pros: Very close to the airport!
Cons: Explanation of the free shuttle from the airport could’ve been better - on booking.com it said this was only available before 11pm so when our flight arrived late we paid for a taxi only to find out later that the shuttle is available 24/7 on request
Excellent 9.2
Pros: Typical airport hotel. Comfortable and food was good
Cons: When I called to arrange pick up the staff could not understand english. I had to get a tour rep to arrange for me. Why not update booking.com saying wait at stand 26 and its every 30mins?
Good 7.9
Pros: The staff was great, room was good for $81, and clean.
Cons: The food was horrible. I had the Hawaiian pizza (had zero flavor), nachos (Taco Bell has better nachos), burger (good flavor but very under cooked not fresh), chicken tacos (had three bones in them), chocolate cake (very generic), and ice cream during our stay and not one of them can I honestly tell you were decent. The food was the most bland, tasteless food I have ever had from any style of restaurant/hotel. The ice cream was the best thing and it was not great.
Excellent 10.0
Pros: The helpful staff and ease of access
Cons: Nothing
Excellent 10.0
Pros: Excellent place to wait for an airplane early in the morning, they have free shuttles going to the airport in 15 minutes every 30 minutes 24/7
Excellent 9.6
Pros: Much more authentic Mexican food than any of the resorts we stayed in
Cons: Location only great for airport, far from anything else
Excellent 10.0
Pros: Whole hotel clean, rooms spacious, free shuttle (easy agreement, accurate and on time). The food at the restaurant is delicious
Excellent 10.0
Pros: Friendliness of all staff
Cons: Nothing better
Excellent 9.6
Pros: I only stayed there for one night before moving to my "real" vacation hotel. Hotel was nice and as I expected.
Cons: The check in process was a little too long for my taste. The restaurant closes at 22:00 so instead I ordered room service and they had trouble dealing with my credit card on the restaurant floor.
Good 7.5
Pros: The location near the airport with free shuttles. Free water bottles in the room.
Cons: The room was a bit old. We had to wait for half an hour for the shuttle after the call.
Excellent 10.0
Pros: I was really extremely happy with the powerful a/c and blackout curtains. I slept like death for 15 hours. The Wifi was excellent, I needed to take a really important work meeting and had no issues. Would stay there again to play it safe just for the trusty WiFi.
Okay 5.0
Pros: Quite out of the way location
Cons: No coffee available when I was catching early flight
Courtyard by Marriott Cancun Airport - Cancún
Rated #6
8.4
Excellent 8.4
Based on 3,638 reviews
Details
Reviews
C$ 134

Beach
9.3
Breakfast
9.0
Service
8.8
Location
8.3
Comfort
8.1
Overall 8.4 Excellent
Based on 1,636 reviews
Beach
9.3
Breakfast
9.0
Service
8.8
Location
8.3
Comfort
8.1

Excellent 9.2
Pros: Way south from mid/north hotel zone, quieter, smaller than the mega hotels. Nice! Close proximity of the pools (3), beach, bar/grill; a real plus! Great friendly staff!
Cons: Our room on the Blvd. side, while OK, was lacking a comfortable lounge chair in the jacuzzi room. We requested a microwave but "none was available." Night noise was somewhat problematic; next time we'll upgrade, though value of basic room is very good.
Okay 4.2
Pros: Pool and beach access
Cons: I decided to upgrade my reservation to a room with apparently on the booking pictures ocean view, at least. But at the lobby he told me that there were a « kind of wrong picture »...! And I kind of waste my money for nothing. had a road view.. « kind of highway »... Noisy all night long! Also, when we finaly checked in, we went to the pool and they came over to ask to change the room as they made a mistake... So they would like to upgrade to appologize.. but NO they downgraded. Not sure it reveals the real potential of the hotel but it definetely didn’t worth it!
Club Regina Cancun - Cancún
Rated #7
8.4
Excellent 8.4
Based on 1,636 reviews
Details
Reviews
C$ 229

Cleanliness
9.0
Comfort
9.3
Location
9.0
Services
9.5
Staff
9.7
Overall 9.3 Excellent
Based on 15 reviews
Cleanliness
9.0
Comfort
9.3
Location
9.0
Services
9.5
Staff
9.7

Okay 4.2
Pros: The staff was very friendly and helpful. Great beach area!
Cons: No hot water when taking a shower, could hear through the walls, they were renovating so it was a construction zone and the pool was closed for renovation.
Excellent 10.0
Pros: Agustin was very efficient and messaged us beforehand regarding meeting us on arrival. He was so helpful and a delight to meet. The condo was lovely and the pool and beach were fantastic. It was very easy to catch a bus right outside to go to the end of the strip and Downtown. Thank you for making our stay so easy. Would love to stay again if we go back to Mexico.
Excellent 10.0
Pros: Our staff were superb, very well organized and looked after us TOP.
Yalmakan - Cancún
Rated #8
9.3
Excellent 9.3
Based on 15 reviews
Details
Reviews
C$ 152

Service
9.7
Amenities
8.6
Location
8.0
Comfort
7.0
Room
6.4
Overall 8.5 Excellent
Based on 39 reviews
Service
9.7
Amenities
8.6
Location
8.0
Comfort
7.0
Room
6.4

Residencia Los Encantos - Cancún
Rated #9
8.5
Excellent 8.5
Based on 39 reviews
Details
Reviews

Service
7.6
Room
5.1
Overall 8.3 Excellent
Based on 77 reviews
Service
7.6
Room
5.1

Good 6.5
Pros: The rooms at Sensaciones are big and have stripper poles, 2 beds, plenty of shower space (no curtains in shower though, found this in some Cancun hotels as well). The location is almost equidistant to Cancun centre (25-30 mins) and playa del Carmen (45 mins to an hour). Staff is accommodating and the motel felt relatively safe.
Sensaciones Motel Boutique - Adults Only - Cancún
Rated #10
8.3
Excellent 8.3
Based on 77 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.0
Location
9.0
Services
8.8
Staff
8.6
Overall 8.8 Excellent
Based on 12 reviews
Cleanliness
9.2
Comfort
9.0
Location
9.0
Services
8.8
Staff
8.6

Excellent 9.2
Pros: Loved the spaciousness even though the place is packed you never have to fight for a place by the pool! Also loved the service at the pools and in restaurants - for the most part it was great
Cons: The steak house service was poor, we were the last sitting and had to wait 30mi S even to be offered drinks! It would also be nice if the staff knew a bit more about the hotel, many of them were not able to answer fairly basic questions about the resort
Excellent 8.8
Pros: The facilities are beautiful , the rooms are spacious and well equipped . Great spa and fitness centers , staff is friendly and there was enough to do.
Cons: Dinner reservation system was a huge pain required me to go argue with customer service
Excellent 10.0
Pros: Olympic pool was excellent, headed and huge, lots of volleyball and pool parties in there :)
Excellent 9.6
Cons: Everything was really nice I loved my stay except that the beds are really uncomfortable. I woke up with a back pain that lasted for several days during my stay. Also the attention and service at the Asian cuisine restaurant was HORRIBLE. My family and I just left without even finishing our dinner to go eat at the buffet because the service was unacceptable. But other than that everything else was really good.
The Grand at Moon Palace Cancun - Cancún
Rated #11
8.8
Excellent 8.8
Based on 12 reviews
Details
Reviews
C$ 743

Pool
10.0
Comfort
9.3
Service
9.0
Amenities
8.9
Location
6.9
Overall 7.7 Good
Based on 67 reviews
Pool
10.0
Comfort
9.3
Service
9.0
Amenities
8.9
Location
6.9

Good 7.1
Pros: The staff was very helpful and nice to answer all of my questions about what was in the area,how far things were and getting us a taxi right away.
Cons: Didn’t know there would be animals there(2 cats and a dog) and the location was a little off to me. it was very hot downstairs and the WiFi did not work in the rooms.they didn’t have any TVs in the room,the one in the “excersice room” did not work! The house was nice but they set up wasn’t that great.
Excellent 10.0
Pros: Wonderful place to hang out and chill, very close to the airport in a quiet area. Great gardens and pool and the house is just amazing.
Good 7.5
Pros: The price was good and the staff very friendly and accommodating.
Cons: The location made it difficult to find. Even using google maps. There is nothing around and the only food that can be delivered is Dominoes pizza. I had to take a taxi to get food.
Excellent 9.2
Pros: Is very nice, luxurious house, made us feel very special. Staff is very friendly and super helpful
Cons: The location is challenging for taxi drivers, we only had Google Map in English, not 100% useful. We took taxi twice, both times drivers had to call the property for directions.
Excellent 8.3
Pros: Pool Bar Clean Big
Cons: Area was unsafe, and the accomodation was hard to find.
Excellent 9.2
Pros: It isn't the nicest area, but it is close to Cancun airport - 10 minutes by taxi. However, the B&B itself is very nice and there is a pool. Very spacious room and bathroom. No restaurant but the owners were very helpful and happy to order a takeaway for us, which was great as there is nothing nearby. Breakfast is coffee and toast
Okay 4.6
Pros: The staff was very kind.
Cons: There was no hot water the first night, the second night there was not enough to use the jacuzzi that I paid for. They didn't move me despite having empty rooms. They were unreasonable on the rate considering the inconveniences.
Good 7.5
Pros: Beautiful home, staff accommodating and helpful. No enlish spoken, but all our needs were met, and family most accommodating.
Cons: Communication was a bit problematic, but we managed.
Okay 4.6
Pros: The place was nice.
Cons: Location was hard to find. The bedroom door only locked from the outside so it could not be locked when you went to bed. Had other guests walking into my room during the night. The toilet didn’t want to flush. When you tell the staff they say they will fix later. Ended up leaving three days early and they refused to refund the three nights plus they rerented the room.
Okay 4.2
Cons: In the middle of nowhere. Loud at all time during the night. This should not be a hotel or a B&B for all that matters. If you still decide to go there you will see what I mean
Casa Tz'Unun B&B - Cancún
Rated #12
7.7
Good 7.7
Based on 67 reviews
Details
Reviews

Service
8.6
Comfort
8.1
Pool
8.1
Location
6.7
Room
5.1
Overall 7.4 Good
Based on 375 reviews
Service
8.6
Comfort
8.1
Pool
8.1
Location
6.7
Room
5.1

Mediocre 2.9
Pros: The room was dirty
Excellent 9.6
Pros: The staff are very helpful and friendly. They helped me with the bags and explained carefully how to take public transport from the hostel. The hostel is very quiet and cozy.
Cons: n/a
Good 6.3
Pros: Staff were friendly and helpful, they helped us arrange a taxi early in the morning, getting up to make sure we got it alright. Room was big and comfortable and clean.
Cons: Nothing nearby. We used as a base to the airport for one night. A bit soulless.
Excellent 9.2
Pros: Staff's great.
Cons: Little dusty.
Good 7.9
Pros: Great location close to airport to get organised to fly back home the following morning. Basic , clean rooms. Free parking. Crib provided for baby. Absolutely charming owner. :)
Mediocre 3.8
Pros: The size of the triple room.
Cons: Nothing is as written in Booking. No hot water, not close to the airport, no breakfast, the stuff does not care if the taxi arrives or not.......
Good 7.5
Pros: It's a really nice place, decorations are beautiful, beds are comfortable, rooms equipped with air conditioning and everything you might need. It's a lovely place and really good value for money.
Cons: If you're planning to go for a day trip and have to leave your luggage somewhere this may be an inconvenience. You can leave your luggage there but we were asked to pay 200$ for that option and you have to leave your luggage in the sitting area on the terrace in the middle o0f the patio, accessible to all guests. We did find a huge cockroach in the room, which in Yucatan is not that strange but it can be an unpleasant experience for some.
Mediocre 3.3
Cons: The room and toilet were dirty. WiFi wasn’t working
Excellent 9.2
Pros: The staff is very helpful. The place is great and has cool facilities
Cons: A little bit aparted from the centre
Excellent 9.6
Pros: I found this property to exceed all my expectations. The owner/manager and his staff were extremely friendly and the facility was well kept. The rooms were clean, and the two pools were refreshing on the warm days. The mansion itself was very unique, and I met many new friends. The property is being expanded and will be even better in the future.
Mansion Giahn Bed & Breakfast - Cancún
Rated #13
7.4
Good 7.4
Based on 375 reviews
Details
Reviews

Service
7.8
Location
3.3
Overall 6.4 Good
Based on 21 reviews
Service
7.8
Location
3.3

Excellent 9.2
Pros: Although there were a couple of speedbumps getting into the hostel - there was some confusion about the time I was arriving and so there was a bit of a wait to get into the hostel, but Denise made up for it with her great hospitality- she took me to a food truck park with her friend and we had dinner and drinks together! Thanks so much Denise for being so great! And the rooms are lovely- and there's a pool! Also, the two dogs are beautiful.
Cons: I didn't realise that the location was in the jungle! But it's kinda cool- you just need to call to confirm the time you're arriving, and ideally have a driver who knows where he is going ! Again, Denises hospitality and willingness to show you cool things makes up for it all.
Excellent 8.3
Pros: Location!!!! Needs outdoor sign and outdoor lighting. Taxi guy nagging it was dirt roads and clueless how to get there.
Cons: Staff are awesome, hard to find but it’s cozy and close to airport. Met awesome people: guests as well as guests. Staff go get you groceries and owner drove us to airport. GPS on my cell worked
Good 7.5
Pros: The owner certainly went out of there way make our stay really trouble free and cost affecttive. We were picked up at the airport and brought back with no worries. I really enjoyedy stay.
Okay 4.2
Pros: Close to the airport.
Cons: Everything else.
Hostal Ecoplaneta - Cancún
Rated #14
6.4
Good 6.4
Based on 21 reviews
Details
Reviews

WiFi
8.5
Location
6.9
Value
5.4
Room
5.2
Beach
5.0
Overall 6.4 Good
Based on 5,035 reviews
WiFi
8.5
Location
6.9
Value
5.4
Room
5.2
Beach
5.0
Location
7.5
Value
5.6
Breakfast
5.0
Service
4.3
Comfort
3.7
Location
6.6
Value
4.6
Comfort
4.4
Service
4.4
Breakfast
4.3
Cleanliness
6.7
Location
6.5
Room
5.2
Value
5.0
Breakfast
4.9
Location
6.9
Comfort
4.5
Service
4.0
Room
3.8

Okay 5.0
Pros: Reasonable value for money
Cons: The hot water system had failed so only cold water throughout the hotel. The aircon was really noisy. Located on the edge of an industrial estate adjacent to a busy motorway. Cockroaches in the bathroom. Bathroom light not working. Booked taxi turned up 20 minutes late and driver only spoke Mexican.
Good 7.1
Pros: Bed was very comfortable room was clean and tidy and showers were hot, with a good free breakfast in the morning.
Cons: Check in guy was very unprofessional, arrived at 2pm we waited by the desk, he shouted from the office that we can’t check in till 3pm, after eventually persuading him to leave his office chair, he told us we need to come back at 3pm as that’s when check in is? We waited in the restaurant like he asked till 3pm! We’ve stayed at many hotels on our travels and the receptionist has always checked to see if the room was ready first before telling us to come back or most of the time they would just assign us a different room if one was empty so we’re not waiting around! Very poor for a supposedly 3 star hotel. Oh yeah also pushy salesman in the lobby selling taxi tickets to the airport for extortionate prices! The hotel will pick you up from the airport for free but you have to pay to be taken back which is literally a 5 minute drive they wanted 400 pesos for two people.
Okay 4.2
Cons: When we arrived, there was o water in the hotel, cold and hot. It was not possible to flush the toilet or brush the teeth. In the check-in, we were informed about that only after making the payment, and they didn't reimburse me. I WANT MY MONEY BACK.
Good 6.3
Pros: Location and staff
Cons: No hot water, the room was partially clean and there was fungus or mold residues (or looked like) in the walls of the bathroom
Mediocre 3.3
Cons: The service was a disaster. We tried to order shuttles from the airport 24 hours before we got to the hotel, as it was mentioned online. The representative hung up the phone on me when I tried to explain that I ordered the shuttle and its not here When we got the hotel not even one of the staff was sorry for what happened and nobody was willing to help us. To cut a long story short I would never come back
Good 6.7
Pros: The location is great if you are arriving late in Cancun and need a place to say close to the airport.
Cons: I tried to contact the hotel a number of times to arrange the pick-up from the airport that they advertised. Unfortunately they didnt send me a confirmation before arrival and therefore wouldnt pick us up from the airport. As for the hotel itself, it seems that the pictures are from a time when the hotel was better taken care of, it seems to lack some maintenance.
Mediocre 3.8
Pros: Only the room was clean
Cons: The reception employee is very bad person and he is tough and not cooperated and all the time he is trying to charge more money on our invoice Actually he is responsible for most of this bad rating of the hotel I will never repeat this experiment at this hotel
Mediocre 2.5
Pros: To start with they did not pick us up at airport that costs 28 dollars more when we got there had to wait 3hours for room hot tubs were very dirty very dirty they charged 66 dollars plus it coast another 20 dollars get back to airport so it cost 10 dollars more than Marriott I feel I got robbed will never stay at a comfort inn again Mark Boothby south padre Island Texas
Cons: That’s a hard question
Good 6.3
Pros: /
Cons: First we ordered a taxi in the hotel for yersterday night. The taxi never arrived (we had already payed for it). We asked the reception-guy from yesterday night if he could order an other one - he was very unfriendly and finally we had to go on the street to find a new taxi and pay for it again. We almost missed our flight!! 2 times 400 pesos for 3km to the Airport!!! Also the shower was broken.
Good 6.3
Pros: Nice size room
Cons: No hot water in shower. Very very overpriced taxi ride to and from airport
Poor 1.0
Pros: Location to airport
Cons: The staff was rude and pocketed money from extra charges
Poor 1.0
Pros: Nothing
Cons: Everything.
Comfort Inn Cancun Aeropuerto - Cancún
Rated #15
6.4
Good 6.4
Based on 5,035 reviews
Details
Reviews
C$ 133

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